Are you a highly organized and detail-oriented individual with a strong background in banking operations? We are seeking an experienced Operations Officer to join our dynamic Credit Centre Operations team. This is a one-year contract position with the possibility of extension and/or conversion, offering a fantastic opportunity to gain deep exposure to various banking products and back-office processes, particularly within estates management. You'll be crucial in supporting the estates team, ensuring accurate data management, and meeting critical Service Level Agreements (SLAs) in a fast-paced, collaborative environment.
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The Operations Officer will be integral to the Estates team, managing the workflow of incoming files and ensuring their accurate and timely processing. Your primary focus will be on the back-office management of estate files, including initial triage, in-depth review, and accurate system updates. This role requires precision, strong communication skills for effective partnership, and the ability to maintain high productivity while adhering to strict SLAs.
The role is hybrid (with a training period that's fully onsite for 3−4 weeks) with a current RTO schedule of two days onsite (Tuesday is an anchor day). Please note, the RTO policy is subject to change, potentially moving to four days onsite beginning November 3 rd ,2025 or the New Year. The work location is Mississauga
Advantages
Product Exposure: Gain extensive exposure to a wide variety of banking products and different lines of business.
Skill Development: Excellent opportunity to learn complex back-office banking products and processes.
Career Potential: The role offers the possibility of contract extension and potential conversion to a permanent position.
Team Environment: Work with a supportive team of 12 to 15 people.
Responsibilities
Estate File Management: Support the estates team by performing the initial triage, review, and assignment of incoming estate files, determining next steps for processing.
Data Accuracy: Accurately update and maintain information within internal systems and utilize spreadsheets for tracking and reporting.
SLA Adherence: Consistently meet Service Level Agreements (SLAs) for file processing and internal turnaround times.
Internal Communication: Liaise effectively with internal partners and stakeholders regarding file status and required actions.
Operational Support: Contribute to the overall efficiency and effectiveness of the Credit Centre Operations team through reliable back-office support.
Qualifications
Required Hard Skills
Banking Experience: Minimum of 3+ years of overall work experience, with significant experience in a banking or financial services environment.
SLA Management: Proven ability to meet and maintain service level agreements (SLAs).
Customer Service: Prior experience in a customer service-related role, demonstrating strong client focus (back-office context is acceptable).
Technical Proficiency: Strong working knowledge of MS Office Suite, particularly Excel for spreadsheet management.
Attention to Detail: Exceptional attention to detail and accuracy in data entry and file review.
Communication: Excellent verbal and written communication skills.
Work Environment: Demonstrated experience working effectively in a fast-paced, high-volume environment and as part of a team.
Required Soft Skills
Critical Thinking: Strong analytical and problem-solving abilities to assess estate files and determine appropriate next steps.
Collaboration: A proven track record of working effectively and productively within a team setting.
Nice-to-Have Skills & Assets
Previous experience working with Estates (wills, death certificates, etc.).
High emotional intelligence.
Summary
We are looking for a reliable, dedicated candidate who demonstrates professional commitment and avoids frequent job changes. If this sounds like you, we encourage you to apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you a highly organized and detail-oriented individual with a strong background in banking operations? We are seeking an experienced Operations Officer to join our dynamic Credit Centre Operations team. This is a one-year contract position with the possibility of extension and/or conversion, offering a fantastic opportunity to gain deep exposure to various banking products and back-office processes, particularly within estates management. You'll be crucial in supporting the estates team, ensuring accurate data management, and meeting critical Service Level Agreements (SLAs) in a fast-paced, collaborative environment.
The Operations Officer will be integral to the Estates team, managing the workflow of incoming files and ensuring their accurate and timely processing. Your primary focus will be on the back-office management of estate files, including initial triage, in-depth review, and accurate system updates. This role requires precision, strong communication skills for effective partnership, and the ability to maintain high productivity while adhering to strict SLAs.
...
The role is hybrid (with a training period that's fully onsite for 3−4 weeks) with a current RTO schedule of two days onsite (Tuesday is an anchor day). Please note, the RTO policy is subject to change, potentially moving to four days onsite beginning November 3 rd ,2025 or the New Year. The work location is Mississauga
Advantages
Product Exposure: Gain extensive exposure to a wide variety of banking products and different lines of business.
Skill Development: Excellent opportunity to learn complex back-office banking products and processes.
Career Potential: The role offers the possibility of contract extension and potential conversion to a permanent position.
Team Environment: Work with a supportive team of 12 to 15 people.
Responsibilities
Estate File Management: Support the estates team by performing the initial triage, review, and assignment of incoming estate files, determining next steps for processing.
Data Accuracy: Accurately update and maintain information within internal systems and utilize spreadsheets for tracking and reporting.
SLA Adherence: Consistently meet Service Level Agreements (SLAs) for file processing and internal turnaround times.
Internal Communication: Liaise effectively with internal partners and stakeholders regarding file status and required actions.
Operational Support: Contribute to the overall efficiency and effectiveness of the Credit Centre Operations team through reliable back-office support.
Qualifications
Required Hard Skills
Banking Experience: Minimum of 3+ years of overall work experience, with significant experience in a banking or financial services environment.
SLA Management: Proven ability to meet and maintain service level agreements (SLAs).
Customer Service: Prior experience in a customer service-related role, demonstrating strong client focus (back-office context is acceptable).
Technical Proficiency: Strong working knowledge of MS Office Suite, particularly Excel for spreadsheet management.
Attention to Detail: Exceptional attention to detail and accuracy in data entry and file review.
Communication: Excellent verbal and written communication skills.
Work Environment: Demonstrated experience working effectively in a fast-paced, high-volume environment and as part of a team.
Required Soft Skills
Critical Thinking: Strong analytical and problem-solving abilities to assess estate files and determine appropriate next steps.
Collaboration: A proven track record of working effectively and productively within a team setting.
Nice-to-Have Skills & Assets
Previous experience working with Estates (wills, death certificates, etc.).
High emotional intelligence.
Summary
We are looking for a reliable, dedicated candidate who demonstrates professional commitment and avoids frequent job changes. If this sounds like you, we encourage you to apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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