Operations Officer - 56546

This is a full-time, 1-year contract position, with a competitive maximum pay rate of $21.73/hr. The role requires a hybrid work arrangement: 4 days on-site in London, Ontario.

Advantages
Career Building Opportunity: This is an excellent opportunity to start and build a career, gaining high-value corporate experience in a core HR function.
Supportive Team Environment: Join a small (9-member), long-tenured team known for its supportive, caring, and nurturing culture with good morale.
Skill Development: Hone essential professional skills in critical analysis, complex problem resolution, and process efficiency.
Duration: 1-year contract with a stable schedule (Mon–Fri, 8 am – 5 pm) and no required travel.

Responsibilities
The successful candidate will provide broad operational and processing support, primarily focusing on back-office tasks within the Benefits unit. Key responsibilities include:
Case Management & Resolution: Reviewing and analyzing incoming benefits cases and escalations from the employee call center to identify root causes of issues.
Data Processing: Accurately updating and processing essential employee information, such as beneficiary forms (often received via mail).
Benefits Support: Providing dedicated operational support for beneficiaries, retirees, and all aspects of the annual benefit enrollment period (which may require occasional overtime).
Operational Effectiveness: Performing general and specialized transactions, ensuring all required processing and inquiries meet established Service Level Goals (SLGs) and customer experience targets.
Compliance & Risk: Adhering to strict deadlines, bank/service center operating policies, and procedures, and proactively identifying and escalating areas of risk.
Process Improvement: Actively suggesting and participating in process improvements to support satisfactory audits and enhance operational efficiency.

Qualifications
Must-Have Skills
Experience: Minimum of 2 years of relevant professional experience (a background in benefits or insurance is a strong asset).
Communication: Strong written and verbal communication skills to effectively interact with stakeholders.
Technical Proficiency: Competency with MS Applications, particularly Word and Excel.

Soft Skills:
Exceptional Attention to Detail (crucial for accurate data processing).
Strong analytical and critical-thinking skills with a resolution-oriented approach.
Excellent organizational and time management skills.
Proven ability to be a self-starter, work independently, and also function effectively as a team player.
Education: High school diploma.

Nice-to-Have Assets
Experience in Payroll or Accounting, especially with reconciliation tasks.
Prior experience in a Banking or financial services environment.

Summary
If you are interested in the operations officer role please apply online today! wwww.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.