Are you a highly organized and detail-oriented professional with a knack for multitasking? An established financial institution is seeking an Operations Officer to join their Credit Centre Operations team. This is an excellent opportunity to utilize your back-office processing skills and contribute to meeting crucial service targets in a dynamic environment.
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Operations Officer, Credit Centre Operations
This role is 100% back-office operational support, focusing on processing a broad range of general to specialized transactions and other administrative activities. You will be instrumental in ensuring operational effectiveness, allowing the business unit to meet its Service Level Goals (SLAs) and provide a consistent customer experience. This position is a 6-month contract with the possibility of extension.
The work location is hybrid in the Mississauga (Tahoe Boulevard) area, starting at 2-3 days in the office and increasing to 4 days per week in February. The standard work schedule is Monday to Friday, 8:30 AM to 4:30 PM, though overtime may be required during peak periods.
Advantages
Career Exposure: Gain valuable experience working within the operations of a major financial institution.
Skill Development: Develop your speed, accuracy, and process management skills by working toward concrete Service Level Goals.
Supportive Team: Join a mid-sized, collaborative team of 21, with a structured 2-3 week training period for each core process.
Hybrid Model: Benefit from a hybrid work environment located at a central business hub.
Responsibilities
Main Responsibilities
The core of this role involves the accurate and timely completion of assigned tasks to support various internal and external partners.
Processing Requests: Handle various customer-initiated requests that come through phone channels or branch staff, including statement reprints, cheque copies, account maintenance, and electronic bill payments.
Operational Execution: Accurately complete transactions and processing activities in line with established standards and deadlines.
Service Level Adherence: Proactively manage workload to meet demanding Service Level Agreements (SLAs).
Risk and Compliance: Understand and comply with operating policies, procedures, and internal codes of conduct to ensure satisfactory audits and identify/escalate areas of risk.
Continuous Improvement: Identify and actively participate in suggesting and implementing process improvements.
Partner Support: Provide subject matter expertise and support to internal and external partners regarding your defined area of work.
Qualifications
Must-Have Skills
1–2 years of overall professional experience, preferably in an operational or back-office capacity.
Proven ability to work in an environment with strict Service Level Agreements (SLAs) and a focus on meeting targets.
Exceptional multi-tasking skills with the ability to manage competing priorities effectively.
Strong attention to detail and accuracy in processing high volumes of work.
Excellent communication skills for internal partner interactions and issue resolution.
Post-secondary education.
Nice-to-Have Skills
Experience in the banking or financial services industry (e.g., branch experience).
A background in business or related field.
Prior experience in a customer service environment.
Summary
This is a key administrative role where your efficiency and focus on detail will directly contribute to operational effectiveness and partner satisfaction. If you are a disciplined individual who thrives in a process-driven environment and is committed to meeting performance metrics, we encourage you to apply. Performance will be measured primarily by your ability to consistently meet SLAs.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you a highly organized and detail-oriented professional with a knack for multitasking? An established financial institution is seeking an Operations Officer to join their Credit Centre Operations team. This is an excellent opportunity to utilize your back-office processing skills and contribute to meeting crucial service targets in a dynamic environment.
Operations Officer, Credit Centre Operations
This role is 100% back-office operational support, focusing on processing a broad range of general to specialized transactions and other administrative activities. You will be instrumental in ensuring operational effectiveness, allowing the business unit to meet its Service Level Goals (SLAs) and provide a consistent customer experience. This position is a 6-month contract with the possibility of extension.
The work location is hybrid in the Mississauga (Tahoe Boulevard) area, starting at 2-3 days in the office and increasing to 4 days per week in February. The standard work schedule is Monday to Friday, 8:30 AM to 4:30 PM, though overtime may be required during peak periods.
Advantages
Career Exposure: Gain valuable experience working within the operations of a major financial institution.
...
Skill Development: Develop your speed, accuracy, and process management skills by working toward concrete Service Level Goals.
Supportive Team: Join a mid-sized, collaborative team of 21, with a structured 2-3 week training period for each core process.
Hybrid Model: Benefit from a hybrid work environment located at a central business hub.
Responsibilities
Main Responsibilities
The core of this role involves the accurate and timely completion of assigned tasks to support various internal and external partners.
Processing Requests: Handle various customer-initiated requests that come through phone channels or branch staff, including statement reprints, cheque copies, account maintenance, and electronic bill payments.
Operational Execution: Accurately complete transactions and processing activities in line with established standards and deadlines.
Service Level Adherence: Proactively manage workload to meet demanding Service Level Agreements (SLAs).
Risk and Compliance: Understand and comply with operating policies, procedures, and internal codes of conduct to ensure satisfactory audits and identify/escalate areas of risk.
Continuous Improvement: Identify and actively participate in suggesting and implementing process improvements.
Partner Support: Provide subject matter expertise and support to internal and external partners regarding your defined area of work.
Qualifications
Must-Have Skills
1–2 years of overall professional experience, preferably in an operational or back-office capacity.
Proven ability to work in an environment with strict Service Level Agreements (SLAs) and a focus on meeting targets.
Exceptional multi-tasking skills with the ability to manage competing priorities effectively.
Strong attention to detail and accuracy in processing high volumes of work.
Excellent communication skills for internal partner interactions and issue resolution.
Post-secondary education.
Nice-to-Have Skills
Experience in the banking or financial services industry (e.g., branch experience).
A background in business or related field.
Prior experience in a customer service environment.
Summary
This is a key administrative role where your efficiency and focus on detail will directly contribute to operational effectiveness and partner satisfaction. If you are a disciplined individual who thrives in a process-driven environment and is committed to meeting performance metrics, we encourage you to apply. Performance will be measured primarily by your ability to consistently meet SLAs.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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