As an Operations Officer II, you will provide vital operational support and perform specialized transaction processing within our Credit Centre Adjudication business unit. This role is a 50/50 blend of back-office administrative tasks and professional telephone interaction. You will be responsible for maintaining operational effectiveness, ensuring business objectives are met, and delivering a high-quality customer experience.
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Location: Mississauga, ON (Tahoe Boulevard)
Work Model: Hybrid (4 days per week in-office)
Status: 6-Month Contract (Possibility of extension or conversion based on performance)
Compensation: $23.13 per hour
Schedule: Monday – Friday, 37.5 hours per week (Core business hours)
Advantages
Industry Footprint: Gain valuable experience within a leading banking institution.
Training: Benefit from a comprehensive, full-time onsite training period for the first two weeks.
Career Growth: Potential for contract extension or permanent conversion based on business needs and individual performance.
Stable Schedule: Enjoy consistent weekday hours with rare requirements for overtime.
Responsibilities
Operational Support: Execute a broad range of general to specialized transactions and processing activities accurately and within established standards.
Customer Excellence: Positively contribute to customer loyalty by handling inquiries and problems appropriately, utilizing established resolution processes, and escalating when necessary.
Risk & Compliance: Identify areas of risk, follow audit and process guidelines, and ensure all necessary due diligence is performed for every transaction.
Process Improvement: Actively participate in daily touch-points and work distribution; suggest and adopt new technologies and process improvements to enhance efficiency.
Collaboration: Provide subject matter expertise to internal and external partners, maintaining strong professional relationships to meet Service Level Goals.
Qualifications
Experience: 2+ years of relevant professional experience, preferably in banking, bookkeeping, or accounting environments.
Education: Post-secondary education is preferred.
Hard Skills:
Proficiency in the MS Office Suite.
Strong data entry skills with a high degree of accuracy.
Prior experience in a professional Customer Service environment.
Soft Skills:
Excellent written and verbal communication.
Strong attention to detail and sound judgment.
Exceptional time management and the ability to adapt to changing business needs.
A positive, collaborative team-player mindset.
Preferred (Nice-to-Have) Skills
Background in Real Estate or Law.
Experience in Mortgage funding or familiarization with mortgage terminology.
Summary
If you are interested in the operations officer role please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
As an Operations Officer II, you will provide vital operational support and perform specialized transaction processing within our Credit Centre Adjudication business unit. This role is a 50/50 blend of back-office administrative tasks and professional telephone interaction. You will be responsible for maintaining operational effectiveness, ensuring business objectives are met, and delivering a high-quality customer experience.
Location: Mississauga, ON (Tahoe Boulevard)
Work Model: Hybrid (4 days per week in-office)
Status: 6-Month Contract (Possibility of extension or conversion based on performance)
Compensation: $23.13 per hour
Schedule: Monday – Friday, 37.5 hours per week (Core business hours)
Advantages
Industry Footprint: Gain valuable experience within a leading banking institution.
Training: Benefit from a comprehensive, full-time onsite training period for the first two weeks.
Career Growth: Potential for contract extension or permanent conversion based on business needs and individual performance.
Stable Schedule: Enjoy consistent weekday hours with rare requirements for overtime.
Responsibilities
...
Operational Support: Execute a broad range of general to specialized transactions and processing activities accurately and within established standards.
Customer Excellence: Positively contribute to customer loyalty by handling inquiries and problems appropriately, utilizing established resolution processes, and escalating when necessary.
Risk & Compliance: Identify areas of risk, follow audit and process guidelines, and ensure all necessary due diligence is performed for every transaction.
Process Improvement: Actively participate in daily touch-points and work distribution; suggest and adopt new technologies and process improvements to enhance efficiency.
Collaboration: Provide subject matter expertise to internal and external partners, maintaining strong professional relationships to meet Service Level Goals.
Qualifications
Experience: 2+ years of relevant professional experience, preferably in banking, bookkeeping, or accounting environments.
Education: Post-secondary education is preferred.
Hard Skills:
Proficiency in the MS Office Suite.
Strong data entry skills with a high degree of accuracy.
Prior experience in a professional Customer Service environment.
Soft Skills:
Excellent written and verbal communication.
Strong attention to detail and sound judgment.
Exceptional time management and the ability to adapt to changing business needs.
A positive, collaborative team-player mindset.
Preferred (Nice-to-Have) Skills
Background in Real Estate or Law.
Experience in Mortgage funding or familiarization with mortgage terminology.
Summary
If you are interested in the operations officer role please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
