Operations Officer I - 57056

Work Location: Hybrid (4 days per week onsite) at Mississauga, ON.
Schedule: Monday to Friday, 9:00 AM – 5:00 PM.
Start Date: ASAP.

As an Operations Officer I, you will support the Government Request for Information team by handling customer-initiated requests such as statement reprints, cheque copies, account maintenance, and electronic bill payments. This is a 100% back-office position that requires high accuracy, a strong sense of initiative, and the ability to work within strict Service Level Agreements (SLAs). You will work within a collaborative team of 22 members in a fast-paced, deadline-driven environment.

Advantages
Industry Growth: Gain a deep understanding of banking operations and back-office fundamentals within a leading organization.

Career Path: High potential for contract extension or conversion to a full-time permanent position for high-performing individuals.

Collaborative Culture: Work in a supportive and inclusive team environment that values teamwork and professional development.

Modern Workspace: Access to a professional office environment in Mississauga with hybrid flexibility.

Responsibilities
Operational Execution

Request Processing: Accurately process OPC requests including statement reprints, cheque copies, account maintenance, and electronic bill payments.

SLA Adherence: Prioritize and manage individual workload to meet productivity and service goals within established Service Level Agreements.

Accuracy & Quality: Execute transactions accurately and on time, ensuring all data matches established guidelines and procedures.

Issue Escalation: Identify and escalate processing or operational issues promptly to the appropriate function to ensure service quality is maintained.

Compliance & Due Diligence

Regulatory Knowledge: Understand and apply internal and industry regulations to ensure all tasks are completed in adherence with operating policies.

Risk Mitigation: Investigate and escalate non-standard or high-risk activities as appropriate.

Confidentiality: Exercise high discretion in managing sensitive customer correspondence and information, complying with the Bank's Code of Conduct.

Process Improvement: Participate in reviewing internal processes and provide suggestions for operational efficiency.

Qualifications
Mandatory Requirements

Experience: 0–2 years of overall professional experience (entry-level candidates with a strong work ethic are encouraged to apply).

Skills: Proven ability to multitask and manage high volumes of work while maintaining meticulous attention to detail.

Communication: Strong verbal and written communication skills.

Technical Proficiency: Sound knowledge of Microsoft Office (Word, Excel, Outlook).

Soft Skills: Strong initiative, adaptability, and a supportive team-player attitude.

Education: Post-secondary education is required.

Desirable Qualifications

Previous experience in a banking or branch environment.

General business or accounting background.

Experience in a customer service-related role.

Summary
If you have a passion for high-volume hiring and a desire to contribute to a leading financial institution, we encourage you to apply. This is an excellent opportunity to develop your career and make a significant impact

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.