We are seeking three highly motivated and detail-oriented Operations Officers I to join our Government Request for Information team in Mississauga. In this critical back-office role, you will be responsible for processing official information requests, ensuring all data is handled with the highest degree of accuracy and confidentiality. This is a 6-month contract with a strong possibility for extension or permanent conversion based on performance.
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As an Operations Officer I, you will provide essential operational support by fulfilling government requests for information. Operating in a 100% back-office environment, you will navigate multiple databases and applications to ensure all business processes are completed accurately and within strict Service Level Agreements (SLAs). This role requires a professional who can exercise extreme discretion when managing sensitive customer data and confidential correspondence.
Work Location: Hybrid (4 days per week onsite) at Mississauga, ON.
Schedule: Monday to Friday, 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM (OT may be required based on volumes).
Duration: 04/13/2026 to 10/12/2026.
Advantages
Professional Growth: Gain deep foundational knowledge of the banking industry and government regulatory processes.
Conversion Potential: High possibility of moving into a permanent, full-time role based on performance.
Collaborative Culture: Work within a supportive team of 18 members with a strong emphasis on team effectiveness.
Training: Benefit from a structured 3-week onsite training period to ensure your success.
Responsibilities
Operations & Data Processing
Request Fulfillment: Process government requests for information by accurately extracting and validating data from internal systems.
SLA Adherence: Manage and complete assigned workloads to consistently meet service and productivity requirements.
Compliance & Due Diligence: Apply necessary due diligence to ensure the accuracy of all transactions and activities in accordance with operating policies.
Risk Management: Identify and escalate non-standard or high-risk activities to management as necessary.
Confidentiality: Exercise high discretion in managing sensitive information and correspondence, ensuring full compliance with the Bank Code of Conduct.
Team Collaboration & Improvement
Collaborative Support: Participate fully as a member of an 18-person team, contributing to a positive, diverse, and equitable work environment.
Process Improvement: Think critically about current workflows and share ideas for process enhancements and operational efficiencies.
Knowledge Sharing: Keep team members updated on relevant information related to day-to-day activities and participate in cross-training opportunities.
Qualifications
Mandatory Requirements
Experience: 2–4 years of overall professional experience, ideally in a data-intensive or administrative role.
Technical Skills: Proficiency in Microsoft Office Suite and comfort working with multiple databases and applications.
Attention to Detail: Exceptional accuracy and a strong focus on high-detail tasks.
Efficiency: Proven ability to multitask and meet strict deadlines/SLAs.
Communication: Strong verbal and written communication skills for internal team coordination.
Education: Post-secondary degree or diploma.
Availability: Ability to commute to the Mississauga office (Tahoe Blvd) within 30 minutes.
Preferred Qualifications
Previous experience in a Banking or Branch environment.
A background in Business or financial operations.
A proactive, adaptable "team player" mindset with an eagerness to stay long-term.
Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking three highly motivated and detail-oriented Operations Officers I to join our Government Request for Information team in Mississauga. In this critical back-office role, you will be responsible for processing official information requests, ensuring all data is handled with the highest degree of accuracy and confidentiality. This is a 6-month contract with a strong possibility for extension or permanent conversion based on performance.
As an Operations Officer I, you will provide essential operational support by fulfilling government requests for information. Operating in a 100% back-office environment, you will navigate multiple databases and applications to ensure all business processes are completed accurately and within strict Service Level Agreements (SLAs). This role requires a professional who can exercise extreme discretion when managing sensitive customer data and confidential correspondence.
Work Location: Hybrid (4 days per week onsite) at Mississauga, ON.
Schedule: Monday to Friday, 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM (OT may be required based on volumes).
Duration: 04/13/2026 to 10/12/2026.
Advantages
...
Professional Growth: Gain deep foundational knowledge of the banking industry and government regulatory processes.
Conversion Potential: High possibility of moving into a permanent, full-time role based on performance.
Collaborative Culture: Work within a supportive team of 18 members with a strong emphasis on team effectiveness.
Training: Benefit from a structured 3-week onsite training period to ensure your success.
Responsibilities
Operations & Data Processing
Request Fulfillment: Process government requests for information by accurately extracting and validating data from internal systems.
SLA Adherence: Manage and complete assigned workloads to consistently meet service and productivity requirements.
Compliance & Due Diligence: Apply necessary due diligence to ensure the accuracy of all transactions and activities in accordance with operating policies.
Risk Management: Identify and escalate non-standard or high-risk activities to management as necessary.
Confidentiality: Exercise high discretion in managing sensitive information and correspondence, ensuring full compliance with the Bank Code of Conduct.
Team Collaboration & Improvement
Collaborative Support: Participate fully as a member of an 18-person team, contributing to a positive, diverse, and equitable work environment.
Process Improvement: Think critically about current workflows and share ideas for process enhancements and operational efficiencies.
Knowledge Sharing: Keep team members updated on relevant information related to day-to-day activities and participate in cross-training opportunities.
Qualifications
Mandatory Requirements
Experience: 2–4 years of overall professional experience, ideally in a data-intensive or administrative role.
Technical Skills: Proficiency in Microsoft Office Suite and comfort working with multiple databases and applications.
Attention to Detail: Exceptional accuracy and a strong focus on high-detail tasks.
Efficiency: Proven ability to multitask and meet strict deadlines/SLAs.
Communication: Strong verbal and written communication skills for internal team coordination.
Education: Post-secondary degree or diploma.
Availability: Ability to commute to the Mississauga office (Tahoe Blvd) within 30 minutes.
Preferred Qualifications
Previous experience in a Banking or Branch environment.
A background in Business or financial operations.
A proactive, adaptable "team player" mindset with an eagerness to stay long-term.
Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
