We're Hiring: Bilingual (French/English) Operations Agent - Client Relations
Join a dynamic team in downtown Toronto! We are seeking a motivated and customer-focused Bilingual Operations Agent for a 12-month contract with a leading banking partner. This is your chance to develop your career in a stimulating and supportive environment.
...
Please send your updated CV directly to:
marie.thiers@randstad.ca
Please mention "Bilingual Operations Agent - Toronto" in the subject line of your email.
Advantages
đź’° Salary: $24.39 per hour
🗓️ Contract: 12 months with a strong possibility of extension
⏰ Schedule: Full-time, Monday to Friday, 10:00 AM to 6:00 PM
📍 Location: Hybrid – 2 days per week in-office (Monday & Thursday) in Downtown Toronto.
Future Flexibility: Please note, this role may transition to 4 days/week in-office in 2026 (date to be confirmed).
🚀 Start Date: December 1, 2025
Responsibilities
As a key member of the client relations team, your primary goal is to promote the business and foster customer loyalty. You will be the main point of contact for banking customers, handling negotiations and ensuring profitability.
- Manage a high volume of inbound calls in a call centre environment.
- Handle some outbound calls to follow up on assigned tickets and resolutions.
- Identify opportunities to refer clients to internal team members or bank partners.
- Assist with other team tasks as needed in this dynamic role.
Qualifications
- Full professional fluency in both French and English (written and spoken).
- A minimum of 2 years of experience in a customer-facing service role.
- Exceptional communication, interpersonal, and negotiation skills.
- The ability to thrive and multi-task in a fast-paced environment.
Nice-to-Haves (Bonus!)
- Previous experience in a call centre.
- Knowledge or experience in the banking or financial industry.
Summary
Ready to take the next step in your career? We'd love to hear from you!
Please send your updated CV directly to:
marie.thiers@randstad.ca
Please mention "Bilingual Operations Agent - Toronto"
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
We're Hiring: Bilingual (French/English) Operations Agent - Client Relations
Join a dynamic team in downtown Toronto! We are seeking a motivated and customer-focused Bilingual Operations Agent for a 12-month contract with a leading banking partner. This is your chance to develop your career in a stimulating and supportive environment.
Please send your updated CV directly to:
marie.thiers@randstad.ca
Please mention "Bilingual Operations Agent - Toronto" in the subject line of your email.
Advantages
đź’° Salary: $24.39 per hour
🗓️ Contract: 12 months with a strong possibility of extension
⏰ Schedule: Full-time, Monday to Friday, 10:00 AM to 6:00 PM
📍 Location: Hybrid – 2 days per week in-office (Monday & Thursday) in Downtown Toronto.
Future Flexibility: Please note, this role may transition to 4 days/week in-office in 2026 (date to be confirmed).
🚀 Start Date: December 1, 2025
Responsibilities
As a key member of the client relations team, your primary goal is to promote the business and foster customer loyalty. You will be the main point of contact for banking customers, handling negotiations and ensuring profitability.
...
- Manage a high volume of inbound calls in a call centre environment.
- Handle some outbound calls to follow up on assigned tickets and resolutions.
- Identify opportunities to refer clients to internal team members or bank partners.
- Assist with other team tasks as needed in this dynamic role.
Qualifications
- Full professional fluency in both French and English (written and spoken).
- A minimum of 2 years of experience in a customer-facing service role.
- Exceptional communication, interpersonal, and negotiation skills.
- The ability to thrive and multi-task in a fast-paced environment.
Nice-to-Haves (Bonus!)
- Previous experience in a call centre.
- Knowledge or experience in the banking or financial industry.
Summary
Ready to take the next step in your career? We'd love to hear from you!
Please send your updated CV directly to:
marie.thiers@randstad.ca
Please mention "Bilingual Operations Agent - Toronto"
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
