We are seeking three professional, Bilingual (French/English) communicators to join our Corporate Operations team in downtown Toronto. This role is a vital "first point of contact" for external clients, serving as the intake engine for our specialized processing units.
...
If you are a customer service professional with a high degree of organization and a commitment to operational excellence, this is a prime opportunity to build your career within a major financial institution.
Duration: 6-month contract starting ASAP (Potential for extension).
Work Model: Hybrid (4 days onsite in Toronto)
Interview Process: 1-round In-Person panel interview.
Advantages
Prime Location: Based at Bloor Street West with a hybrid schedule (4 days onsite, Friday Work-From-Home).
Structured Training: 2–3 weeks of comprehensive training and shadowing.
Team Environment: Join a collaborative and stable team of 12–14 members.
Corporate Exposure: Gain high-level experience in bank operations, industry regulations, and client relationship management.
Responsibilities
Client Intake: Handle 100% phone-based interactions with external clients, acting as the primary intake point for operational requests.
Workflow Management: Accurately place incoming requests into the processing team's queue and provide timely status updates to clients.
SLA Compliance: Execute transactions accurately and on time, adhering to formal Service Level Agreements (SLAs).
Information Management: Navigate multiple banking systems to validate information and update customer data with 100% accuracy.
Issue Escalation: Identify and escalate processing or operational issues to the appropriate function/partner to maintain service quality.
Confidentiality: Consistently exercise discretion and manage sensitive information in adherence with the Bank Code of Conduct.
Qualifications
Bilingualism: Absolute fluency in both French and English (verbal and written) is required.
Experience: 1–2 years of experience in a customer service or professional office environment.
Communication: Exceptional phone presence and the ability to explain complex processes to external stakeholders.
Technical Savvy: Proficiency in Microsoft Office (specifically Excel) and the ability to learn internal banking platforms quickly.
Reliability: A strong commitment to the role and the ability to adhere to a fixed Monday–Friday (8:30–5:00) schedule.
Attention to Detail: Crucial for managing data entry and client file updates.
Organization: Ability to prioritize a high volume of calls and deliverables simultaneously.
Previous experience in the Banking or Financial Services industry.
Foundational knowledge of transfer processes or financial products (Deposits, Loans, etc.).
Post-secondary education is highly preferred.
Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking three professional, Bilingual (French/English) communicators to join our Corporate Operations team in downtown Toronto. This role is a vital "first point of contact" for external clients, serving as the intake engine for our specialized processing units.
If you are a customer service professional with a high degree of organization and a commitment to operational excellence, this is a prime opportunity to build your career within a major financial institution.
Duration: 6-month contract starting ASAP (Potential for extension).
Work Model: Hybrid (4 days onsite in Toronto)
Interview Process: 1-round In-Person panel interview.
Advantages
Prime Location: Based at Bloor Street West with a hybrid schedule (4 days onsite, Friday Work-From-Home).
Structured Training: 2–3 weeks of comprehensive training and shadowing.
Team Environment: Join a collaborative and stable team of 12–14 members.
Corporate Exposure: Gain high-level experience in bank operations, industry regulations, and client relationship management.
Responsibilities
Client Intake: Handle 100% phone-based interactions with external clients, acting as the primary intake point for operational requests.
...
Workflow Management: Accurately place incoming requests into the processing team's queue and provide timely status updates to clients.
SLA Compliance: Execute transactions accurately and on time, adhering to formal Service Level Agreements (SLAs).
Information Management: Navigate multiple banking systems to validate information and update customer data with 100% accuracy.
Issue Escalation: Identify and escalate processing or operational issues to the appropriate function/partner to maintain service quality.
Confidentiality: Consistently exercise discretion and manage sensitive information in adherence with the Bank Code of Conduct.
Qualifications
Bilingualism: Absolute fluency in both French and English (verbal and written) is required.
Experience: 1–2 years of experience in a customer service or professional office environment.
Communication: Exceptional phone presence and the ability to explain complex processes to external stakeholders.
Technical Savvy: Proficiency in Microsoft Office (specifically Excel) and the ability to learn internal banking platforms quickly.
Reliability: A strong commitment to the role and the ability to adhere to a fixed Monday–Friday (8:30–5:00) schedule.
Attention to Detail: Crucial for managing data entry and client file updates.
Organization: Ability to prioritize a high volume of calls and deliverables simultaneously.
Previous experience in the Banking or Financial Services industry.
Foundational knowledge of transfer processes or financial products (Deposits, Loans, etc.).
Post-secondary education is highly preferred.
Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
