Operations Officer I

Hybrid role: Currently 2 days a week, may increase to 4 days a week
Pay Rate 22.39

Schedule: Mon- Friday 9am-5pm, Fixed Shift with occasional overtime on a voluntary basis and depends on work volumes.

Advantages
Leading Financial Institution: Gain valuable experience working with a top-tier financial organization.
Hybrid Work Model
Collaborative Environment
Career Growth: Strong potential for contract extension or permanent conversion based on performance and business needs.

Responsibilities
CUSTOMER
• Act as a key resource or representative by providing technical subject matter expertise / analysis or operational process support on EFTR (Electronic Fund Transfer Reporting) Regulatory reporting.
• Contribute to the identification, and implementation of new processes, operating workflow, additional services / products / applications or operational efficiencies
• Ensure reports are filed in accordance with regulatory requirements
• Develop and execute reporting functions, AML and/or produce consolidated or aggregated reporting as appropriate
• Refer or escalate processing or operational issues as needed based on a solid understanding of the processes, business requirements, issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

SHAREHOLDER
• Prioritize and manage own workload to meet requirements for operations, service and productivity
• Execute accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary
• Comply with applicable internal and external audit and regulatory requirements and may actively participate in Audit Reviews, providing recommendations and guidance as required
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Regulatory Reporting, Anti-Money Laundering, Business Continuity Management)

EMPLOYEE / TEAM
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Excellent organizational and time management skills. Ability to adhere to strict deadlines and handle high volumes of work. Attention to detail is crucial.
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH
• Require specialized expertise and performs multiple and/or diverse tasks that are highly complex, involving multiple steps, systems, and jurisdictions
• Actively review internal processes/activities and provide ideas for process improvement
• Transactions and activities require in depth knowledge across a broad range or variety of products, processes or systems within own area of specialty and where transactions could be characterized by moderate to high risk
• Gather and analyze data to identify complex problems and escalates as required
• Generally interact with internal customers / partners for functions performed and/or external customers May provide process / policy guidance to others (e.g. within team, internal partners)
• Focus of work is weekly, monthly and/or longer with addition of adhoc and initiative-based requests, as required
• Process subject matter expert in a range of technical processes and procedures Generally reports to a Team Manager

Summary of Day-to-Day Accountabilities:
-Reviewing data discrepancy / incompleteness alerts for potential remediation
-Read source documents such as book of record systems, physical documents etc and enter correct data in specific data fields on reporting systems using keyboards/computers/applications etc
-Compile, sort and verify the accuracy of data before it is entered. And accurately record customer/client/transaction date.
-Locate and correct data entry errors and/or report them to supervisors / partners within SLA
-Compare data with source documents and/or re-enter data in verification format to detect errors.
-Writing/Reaching out to partners for missing data and ensuring the same is provided and entered.
- Interact with partners by responding to requests in an effective and timely manner

Qualifications
MUST-HAVE Hard Skills:
1.) Up to 1 years of operations and/or data entry/enrichment and/or regulatory reporting, and/or, payments transaction processing experience
2.) Previous corporate / financial industry experience – banking experience (international included)
3.) Self-driven and motivated to learn
4.) Able to work independently but also work as part of a team
5.) Computer savvy – Computer savvy, able to quickly learn internal systems. Previous advanced experience with computer applications, Microsoft Word and proficiency in Excel

NICE-TO-HAVE
1.) EFTR Regulatory Reporting in Canada
2.) Professional education or certifications
3.) Business writing experience

Summary
If you are interested in the operations officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.