We are seeking a detail-oriented and motivated Operations Officer to join our Global Client Solutions team. This role is a 100% back-office position focused on providing essential operational support and performing specialized transactions within Wealth Management operations. This is a 3-month contract with a strong path toward extension and permanent conversion. It is ideal for a professional with 2 years of experience who thrives in a high-volume, deadline-driven environment.
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Work Location: Hybrid (4 days per week onsite at .,Toronto; Fridays working from home).
Schedule: Monday to Friday, 9:00 AM – 5:00 PM.
As an Operations Officer, you will manage a broad range of operational activities to ensure business objectives and Service Level Agreements (SLAs) are met. You will handle general to specialized transactions, ensuring that all processing is conducted accurately and within established standards. This role requires a high degree of "can-do" attitude, a willingness to learn complex platforms, and the ability to maintain accuracy while handling high volumes of work.
Advantages
FTE Conversion Potential: This role is a backfill for a contractor recently hired into a full-time permanent position, offering a clear pathway for high performers.
Inclusive Culture: Join a team of 11 professionals in a positive, inclusive, and collaborative work environment.
Hybrid Flexibility: Enjoy the balance of a hybrid schedule with every Friday designated as a work-from-home day.
Professional Growth: Gain deep exposure to Wealth Management operations and specialized financial platforms within a leading organization.
Responsibilities
Transaction Processing: Execute general and specialized transactions within the Wealth Management functional area, ensuring 100% accuracy and adherence to due diligence standards.
SLA Management: Prioritize and manage your individual workload to meet strict Service Level Goals and productivity targets.
Compliance & Audit: Adhere to internal bank/service centre operating policies, industry regulations, and audit guidelines; identify and escalate areas of risk as necessary.
Partner Support: Contribute to the overall customer experience by fulfilling processing requests and enquiries from internal and external partners promptly and effectively.
Process Improvement: Actively participate in daily touch points, suggesting and participating in process improvements and technology adoptions to increase operational efficiency.
Issue Resolution: Handle partner problems appropriately by utilizing established resolution processes and escalating complex issues to the Team Manager when required.
Qualifications
Mandatory Requirements
Experience: Minimum of 2 years of professional experience in an operations or administrative role. (Please note: this is an entry-level role; candidates with more than 5 years of experience may be considered overqualified).
High-Volume Proficiency: Proven ability to adhere to strict deadlines and handle high volumes of work while maintaining meticulous attention to detail.
Technical Skills: Sound knowledge of Microsoft Office, with mandatory proficiency in Excel. Ability to learn new software programs and platforms quickly.
SLA Experience: Previous experience working within a Service Level Agreement (SLA) environment.
Core Competencies: Strong quantitative, analytical, and organizational skills. Excellent verbal and written communication skills.
Adaptability: Ability to work independently as well as part of a team, with the flexibility to adapt to changing policies and procedures.
Education: Diploma in Business Administration or a related field.
Desirable Qualifications
Previous experience working within a major financial institution (1–4 years).
Familiarity with Global and WSS platforms.
Basic understanding of Money Market (MM) and Foreign Exchange (FX) products (e.g., deposits, loans, forwards).
Summary
If you have experience in a professional corporative environment and you are interested in the Operations Officer role, please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking a detail-oriented and motivated Operations Officer to join our Global Client Solutions team. This role is a 100% back-office position focused on providing essential operational support and performing specialized transactions within Wealth Management operations. This is a 3-month contract with a strong path toward extension and permanent conversion. It is ideal for a professional with 2 years of experience who thrives in a high-volume, deadline-driven environment.
Work Location: Hybrid (4 days per week onsite at .,Toronto; Fridays working from home).
Schedule: Monday to Friday, 9:00 AM – 5:00 PM.
As an Operations Officer, you will manage a broad range of operational activities to ensure business objectives and Service Level Agreements (SLAs) are met. You will handle general to specialized transactions, ensuring that all processing is conducted accurately and within established standards. This role requires a high degree of "can-do" attitude, a willingness to learn complex platforms, and the ability to maintain accuracy while handling high volumes of work.
Advantages
...
FTE Conversion Potential: This role is a backfill for a contractor recently hired into a full-time permanent position, offering a clear pathway for high performers.
Inclusive Culture: Join a team of 11 professionals in a positive, inclusive, and collaborative work environment.
Hybrid Flexibility: Enjoy the balance of a hybrid schedule with every Friday designated as a work-from-home day.
Professional Growth: Gain deep exposure to Wealth Management operations and specialized financial platforms within a leading organization.
Responsibilities
Transaction Processing: Execute general and specialized transactions within the Wealth Management functional area, ensuring 100% accuracy and adherence to due diligence standards.
SLA Management: Prioritize and manage your individual workload to meet strict Service Level Goals and productivity targets.
Compliance & Audit: Adhere to internal bank/service centre operating policies, industry regulations, and audit guidelines; identify and escalate areas of risk as necessary.
Partner Support: Contribute to the overall customer experience by fulfilling processing requests and enquiries from internal and external partners promptly and effectively.
Process Improvement: Actively participate in daily touch points, suggesting and participating in process improvements and technology adoptions to increase operational efficiency.
Issue Resolution: Handle partner problems appropriately by utilizing established resolution processes and escalating complex issues to the Team Manager when required.
Qualifications
Mandatory Requirements
Experience: Minimum of 2 years of professional experience in an operations or administrative role. (Please note: this is an entry-level role; candidates with more than 5 years of experience may be considered overqualified).
High-Volume Proficiency: Proven ability to adhere to strict deadlines and handle high volumes of work while maintaining meticulous attention to detail.
Technical Skills: Sound knowledge of Microsoft Office, with mandatory proficiency in Excel. Ability to learn new software programs and platforms quickly.
SLA Experience: Previous experience working within a Service Level Agreement (SLA) environment.
Core Competencies: Strong quantitative, analytical, and organizational skills. Excellent verbal and written communication skills.
Adaptability: Ability to work independently as well as part of a team, with the flexibility to adapt to changing policies and procedures.
Education: Diploma in Business Administration or a related field.
Desirable Qualifications
Previous experience working within a major financial institution (1–4 years).
Familiarity with Global and WSS platforms.
Basic understanding of Money Market (MM) and Foreign Exchange (FX) products (e.g., deposits, loans, forwards).
Summary
If you have experience in a professional corporative environment and you are interested in the Operations Officer role, please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
