Are you looking for a challenging role where you will have the opportunity to have a huge
impact on an industry leader?
Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?
If so, this role may be for you!
Position: Operations Officer III
Location: Hybrid Mississauga, ON
...
Advantages
Be part of a great, close-knit team. Opportunity for 6 month contract with potential for extension and conversion to a permanent position.
Responsibilities
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure.
Positively contribute to the overall customer experience and loyalty index in each interaction
Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required Create and/or recognize exceptional customer service through established programs
Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
Provide subject matter expertise for internal and external partners within defined area
Complete assigned tasks accurately & within established standards
Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
Identify areas of risk and escalate as necessary
Be knowledgeable and comply with Bank Codes of Conduct.
Identify, suggest, and actively participate in process improvements.
Understand and apply bank/service center operating policies and procedures.
Demonstrate flexibility by adapting to change within business area and unit.
Adopt new process and technology improvements.
Ensure necessary due diligence is taken to support the accuracy of all transactions.
Qualifications
MUST HAVE:
Operations experience 3+ years
Microsoft Office Suite
Excel skills – Medium level
Priority management
Data entry
Meeting SLA,
Communication skills
Good with numbers
Proactive
Adhering to policies and procedures
NICE TO HAVE:
Banking experience is an asset
Experience with excel V-lookup and pivot tables
EDUCATION: post-secondary degree
Summary
If you are a detail-oriented, highly communicative individual with proven experience in operations and a commitment to process improvement, we encourage you to apply. This is a fantastic opportunity to join a supportive and collaborative team.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking for a challenging role where you will have the opportunity to have a huge
impact on an industry leader?
Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?
If so, this role may be for you!
Position: Operations Officer III
Location: Hybrid Mississauga, ON
Advantages
Be part of a great, close-knit team. Opportunity for 6 month contract with potential for extension and conversion to a permanent position.
Responsibilities
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure.
Positively contribute to the overall customer experience and loyalty index in each interaction
Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required Create and/or recognize exceptional customer service through established programs
...
Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
Provide subject matter expertise for internal and external partners within defined area
Complete assigned tasks accurately & within established standards
Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
Identify areas of risk and escalate as necessary
Be knowledgeable and comply with Bank Codes of Conduct.
Identify, suggest, and actively participate in process improvements.
Understand and apply bank/service center operating policies and procedures.
Demonstrate flexibility by adapting to change within business area and unit.
Adopt new process and technology improvements.
Ensure necessary due diligence is taken to support the accuracy of all transactions.
Qualifications
MUST HAVE:
Operations experience 3+ years
Microsoft Office Suite
Excel skills – Medium level
Priority management
Data entry
Meeting SLA,
Communication skills
Good with numbers
Proactive
Adhering to policies and procedures
NICE TO HAVE:
Banking experience is an asset
Experience with excel V-lookup and pivot tables
EDUCATION: post-secondary degree
Summary
If you are a detail-oriented, highly communicative individual with proven experience in operations and a commitment to process improvement, we encourage you to apply. This is a fantastic opportunity to join a supportive and collaborative team.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
