We are seeking a seasoned Operations Officer III with 5–7 years of relevant experience to join the Merchant Solutions team. This is a crucial back-office role focused on high-level administrative support, collections oversight, and complex reconciliation activities, specifically involving Jira. The ideal candidate possesses a strong accounting or financial background and expert proficiency in Excel (including Macros) and PowerPoint.
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Work Location: Hybrid (2 days per week in office, anchored Tuesday and Thursday) at Toronto.
Duration: Fixed 1-year contract (December 8, 2025, to December 31, 2026).
This is a 100% back-office, non-phone role that requires meticulous attention to detail and strong analytical skills. You will provide specialized operational support, execute complex transactions, and contribute to process improvement initiatives. The role demands an independent, self-motivated individual ("go-getter") who can prioritize workload to meet productivity targets while handling confidential information with discretion.
Schedule: Monday to Friday, 9:00 AM – 5:00 PM (Overtime possible depending on workload).
Advantages
Senior Role Exposure: Work as a senior analyst on high-impact operational activities, gaining broad exposure to merchant solutions processes.
Skill Utilization: Leverage and further develop expert-level Excel and analytical skills in a professional corporate environment.
Collaborative Team: Join a focused and established team of 13 members in a supportive working environment.
Hybrid Work: Benefit from a fixed hybrid schedule (2 days in office) at a prime downtown Toronto location.
Responsibilities
Collections Oversight: Manage and support day-to-day operational activities related to collections processes within Merchant Solutions.
Jira Reconciliation: Lead and perform complex reconciliation and data verification activities, specifically using the Jira platform.
Reporting & Analysis: Utilize expert skills in Microsoft Excel (including Macros) and PowerPoint to conduct quantitative analysis, deliver accurate reporting, and support analytical contributions to critical projects.
Process Execution: Execute specialized transactions accurately and on time, adhering strictly to established guidelines and Service Level Agreements (SLAs).
Risk Management: Investigate and escalate non-standard or high-risk activities, ensuring appropriate due diligence is applied in adherence with operating policies and procedures.
Stakeholder Support: Support internal partners with incoming transactions and requests, validating information to perform necessary adjustments within defined authority levels.
Qualifications
Mandatory Requirements
Experience: Minimum of 5–7 years of overall professional experience.
Financial Acumen: Strong background and practical experience in accounting and financial disciplines.
Technical Mastery: Expert proficiency in Microsoft Excel (including Macro creation/maintenance) and PowerPoint.
Operational Skills: Excellent organizational, time management, and quantitative analytical skills. Proven ability to work independently and adhere to strict deadlines.
Work Attitude: Demonstrable strong work attitude, punctuality, and a self-motivated ("go-getter") personality.
Education: Post-secondary education.
Desirable Qualifications
Previous experience in the banking industry.
Specific experience with Jira for tracking and reconciliation.
Summary
If you are interested in the operations officer role, please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a seasoned Operations Officer III with 5–7 years of relevant experience to join the Merchant Solutions team. This is a crucial back-office role focused on high-level administrative support, collections oversight, and complex reconciliation activities, specifically involving Jira. The ideal candidate possesses a strong accounting or financial background and expert proficiency in Excel (including Macros) and PowerPoint.
Work Location: Hybrid (2 days per week in office, anchored Tuesday and Thursday) at Toronto.
Duration: Fixed 1-year contract (December 8, 2025, to December 31, 2026).
This is a 100% back-office, non-phone role that requires meticulous attention to detail and strong analytical skills. You will provide specialized operational support, execute complex transactions, and contribute to process improvement initiatives. The role demands an independent, self-motivated individual ("go-getter") who can prioritize workload to meet productivity targets while handling confidential information with discretion.
Schedule: Monday to Friday, 9:00 AM – 5:00 PM (Overtime possible depending on workload).
Advantages
...
Senior Role Exposure: Work as a senior analyst on high-impact operational activities, gaining broad exposure to merchant solutions processes.
Skill Utilization: Leverage and further develop expert-level Excel and analytical skills in a professional corporate environment.
Collaborative Team: Join a focused and established team of 13 members in a supportive working environment.
Hybrid Work: Benefit from a fixed hybrid schedule (2 days in office) at a prime downtown Toronto location.
Responsibilities
Collections Oversight: Manage and support day-to-day operational activities related to collections processes within Merchant Solutions.
Jira Reconciliation: Lead and perform complex reconciliation and data verification activities, specifically using the Jira platform.
Reporting & Analysis: Utilize expert skills in Microsoft Excel (including Macros) and PowerPoint to conduct quantitative analysis, deliver accurate reporting, and support analytical contributions to critical projects.
Process Execution: Execute specialized transactions accurately and on time, adhering strictly to established guidelines and Service Level Agreements (SLAs).
Risk Management: Investigate and escalate non-standard or high-risk activities, ensuring appropriate due diligence is applied in adherence with operating policies and procedures.
Stakeholder Support: Support internal partners with incoming transactions and requests, validating information to perform necessary adjustments within defined authority levels.
Qualifications
Mandatory Requirements
Experience: Minimum of 5–7 years of overall professional experience.
Financial Acumen: Strong background and practical experience in accounting and financial disciplines.
Technical Mastery: Expert proficiency in Microsoft Excel (including Macro creation/maintenance) and PowerPoint.
Operational Skills: Excellent organizational, time management, and quantitative analytical skills. Proven ability to work independently and adhere to strict deadlines.
Work Attitude: Demonstrable strong work attitude, punctuality, and a self-motivated ("go-getter") personality.
Education: Post-secondary education.
Desirable Qualifications
Previous experience in the banking industry.
Specific experience with Jira for tracking and reconciliation.
Summary
If you are interested in the operations officer role, please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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