We are seeking a detail-oriented and communicative Account Specialist to join a dynamic Small Business Banking team. In this role, you will be a key player in ensuring account compliance and delivering a legendary customer experience. This is a fantastic opportunity to build your career within a major financial institution, offering a high potential for contract extension or permanent conversion.
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Start Date: March 2nd, 2026
Duration: Until December 31st, 2026 (Extension/Conversion possible)
Location: Hybrid – Markham, ON
Schedule: Monday – Friday, Core Business Hours (OT as needed)
As an Account Specialist, you will report to the Manager of Deposit Compliance Remediation. Your primary focus will be split 50/50 between administrative file reviews and telephone-based customer outreach. You will be responsible for updating missing customer information, conducting thorough account reviews, and ensuring all small business accounts meet strict regulatory and compliance standards.
Advantages
Brand Value: Gain experience working for a top-tier Canadian bank.
Career Growth: High possibility of contract extension and potential for permanent placement based on performance.
Comprehensive Training: Benefit from a structured 2-week training period to set you up for success.
Supportive Environment: Work within a collaborative team of 12 professionals with a culture focused on excellence.
Responsibilities
Customer Engagement:
Manage both inbound and outbound calls in a professional contact center environment.
Provide high-quality service by addressing inquiries and resolving account issues promptly.
Build rapport with clients and internal stakeholders to ensure a seamless remediation process.
Account Review & Compliance:
Conduct meticulous reviews of customer files to identify discrepancies or missing data.
Follow end-to-end procedures for Business Account compliance and documentation.
Navigate multiple software platforms simultaneously to update records in real-time.
Ensure all prepared documentation accurately reflects the intentions of the client and the business.
Qualifications
Experience: 1+ years of relevant experience, ideally within a banking or financial services contact center.
Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with CRM tools.
Communication: Fluent in English with exceptional verbal and written communication skills; comfortable with high-volume phone work.
Soft Skills: Strong organizational skills with the ability to thrive in a fast-paced environment and navigate ambiguous business problems.
Knowledge (Nice-to-Have): Familiarity with KYC (Know Your Customer) or KYB (Know Your Business) requirements is highly preferred.
Summary
If you have experience in a professional corporative environment and you are interested in the Operations Officer role, please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking a detail-oriented and communicative Account Specialist to join a dynamic Small Business Banking team. In this role, you will be a key player in ensuring account compliance and delivering a legendary customer experience. This is a fantastic opportunity to build your career within a major financial institution, offering a high potential for contract extension or permanent conversion.
Start Date: March 2nd, 2026
Duration: Until December 31st, 2026 (Extension/Conversion possible)
Location: Hybrid – Markham, ON
Schedule: Monday – Friday, Core Business Hours (OT as needed)
As an Account Specialist, you will report to the Manager of Deposit Compliance Remediation. Your primary focus will be split 50/50 between administrative file reviews and telephone-based customer outreach. You will be responsible for updating missing customer information, conducting thorough account reviews, and ensuring all small business accounts meet strict regulatory and compliance standards.
Advantages
Brand Value: Gain experience working for a top-tier Canadian bank.
Career Growth: High possibility of contract extension and potential for permanent placement based on performance.
...
Comprehensive Training: Benefit from a structured 2-week training period to set you up for success.
Supportive Environment: Work within a collaborative team of 12 professionals with a culture focused on excellence.
Responsibilities
Customer Engagement:
Manage both inbound and outbound calls in a professional contact center environment.
Provide high-quality service by addressing inquiries and resolving account issues promptly.
Build rapport with clients and internal stakeholders to ensure a seamless remediation process.
Account Review & Compliance:
Conduct meticulous reviews of customer files to identify discrepancies or missing data.
Follow end-to-end procedures for Business Account compliance and documentation.
Navigate multiple software platforms simultaneously to update records in real-time.
Ensure all prepared documentation accurately reflects the intentions of the client and the business.
Qualifications
Experience: 1+ years of relevant experience, ideally within a banking or financial services contact center.
Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with CRM tools.
Communication: Fluent in English with exceptional verbal and written communication skills; comfortable with high-volume phone work.
Soft Skills: Strong organizational skills with the ability to thrive in a fast-paced environment and navigate ambiguous business problems.
Knowledge (Nice-to-Have): Familiarity with KYC (Know Your Customer) or KYB (Know Your Business) requirements is highly preferred.
Summary
If you have experience in a professional corporative environment and you are interested in the Operations Officer role, please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
