We are seeking a detail-oriented and motivated Operations Officer III to join our Global Client Solutions team in a 100% back-office capacity. This role provides critical operational support within the Wealth Management division, performing general to specialized transactions while ensuring all business objectives and Service Level Agreements (SLAs) are met. This is a 3-month contract with a strong potential for extension or permanent conversion, making it an ideal opportunity for an early-to-mid-career professional to establish themselves within a leading financial institution.
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Work Location: Hybrid (4 days per week onsite; Fridays WFH) at 77 Bloor St West, Toronto.
Schedule: Monday to Friday, 9:00 AM – 5:00 PM.
Duration: 3 Months (Strong potential for extension and permanent conversion).
Start Date: ASAP.
As an Operations Officer III, you will be responsible for maintaining operational effectiveness across a broad range of processing activities. You will execute transactions accurately and on time, adhering to formal and informal guidelines while navigating high-volume workloads. This role requires a blend of analytical skills and time-management prowess to ensure that customer experience and loyalty targets are consistently achieved through back-office excellence.
Advantages
FTE Potential: This role is backfilling for a contractor being hired as a full-time employee, offering a clear path for permanent conversion.
Inclusive Culture: Join a positive and inclusive team of 11 professionals who value collaboration and a willingness to learn.
Prime Location: Work from a central downtown Toronto office with hybrid flexibility.
Skill Development: Gain deep exposure to specialized wealth operations and high-level banking technology.
Responsibilities
Operational Support & Transactional Excellence
Processing: Perform a variety of specialized transactions and processing activities for the Global Client Solutions functional area.
Accuracy: Ensure all transactions are completed with necessary due diligence, adhering to strict audit and process guidelines.
SLA Management: Prioritize and manage individual workloads to meet or exceed Service Level Agreements (SLAs) for service and productivity.
Problem Resolution: Identify and escalate processing or operational issues promptly, utilizing established partner resolution processes.
Risk Management & Compliance
Audit Readiness: Contribute to satisfactory audit results by following precise procedural guidelines and maintaining detailed records.
Policy Adherence: Remain knowledgeable of and comply with Bank Codes of Conduct and internal operating procedures.
Risk Identification: Proactively identify areas of operational risk and escalate as necessary to management.
Continuous Improvement
Collaboration: Actively participate in daily team touch-points and work distribution huddles.
Innovation: Suggest and participate in process improvements and the adoption of new technology to enhance service delivery.
Qualifications
Mandatory Requirements
Experience: 2 to 4 years of professional experience in an operations or administrative role. (Note: This is an entry-to-intermediate level role; candidates with more than 5 years of experience may be considered overqualified).
SLA Proficiency: 1–4 years of experience working within a performance-measured environment governed by Service Level Agreements (SLAs).
Volume Management: Proven ability to adhere to strict deadlines and handle high volumes of work with precision.
Technical Skills: Sound knowledge of Microsoft Office, with mandatory proficiency in Excel.
Analytical Skills: Excellent quantitative and analytical skills with a high attention to detail.
Organizational Skills: Superior time management skills and the ability to work effectively both independently and within a team.
Education: Diploma in Business Administration or a related field.
Preferred Qualifications
Industry Experience: 1–4 years of experience within a financial institution or banking environment.
Market Knowledge: Understanding of Money Market (MM) and Foreign Exchange (FX) products (e.g., Options, Spots, Forwards, Deposits, and Loans).
Systems Experience: Familiarity with Global and WSS platforms.
Investment Knowledge: General Canadian investment knowledge.
Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking a detail-oriented and motivated Operations Officer III to join our Global Client Solutions team in a 100% back-office capacity. This role provides critical operational support within the Wealth Management division, performing general to specialized transactions while ensuring all business objectives and Service Level Agreements (SLAs) are met. This is a 3-month contract with a strong potential for extension or permanent conversion, making it an ideal opportunity for an early-to-mid-career professional to establish themselves within a leading financial institution.
Work Location: Hybrid (4 days per week onsite; Fridays WFH) at 77 Bloor St West, Toronto.
Schedule: Monday to Friday, 9:00 AM – 5:00 PM.
Duration: 3 Months (Strong potential for extension and permanent conversion).
Start Date: ASAP.
As an Operations Officer III, you will be responsible for maintaining operational effectiveness across a broad range of processing activities. You will execute transactions accurately and on time, adhering to formal and informal guidelines while navigating high-volume workloads. This role requires a blend of analytical skills and time-management prowess to ensure that customer experience and loyalty targets are consistently achieved through back-office excellence.
...
Advantages
FTE Potential: This role is backfilling for a contractor being hired as a full-time employee, offering a clear path for permanent conversion.
Inclusive Culture: Join a positive and inclusive team of 11 professionals who value collaboration and a willingness to learn.
Prime Location: Work from a central downtown Toronto office with hybrid flexibility.
Skill Development: Gain deep exposure to specialized wealth operations and high-level banking technology.
Responsibilities
Operational Support & Transactional Excellence
Processing: Perform a variety of specialized transactions and processing activities for the Global Client Solutions functional area.
Accuracy: Ensure all transactions are completed with necessary due diligence, adhering to strict audit and process guidelines.
SLA Management: Prioritize and manage individual workloads to meet or exceed Service Level Agreements (SLAs) for service and productivity.
Problem Resolution: Identify and escalate processing or operational issues promptly, utilizing established partner resolution processes.
Risk Management & Compliance
Audit Readiness: Contribute to satisfactory audit results by following precise procedural guidelines and maintaining detailed records.
Policy Adherence: Remain knowledgeable of and comply with Bank Codes of Conduct and internal operating procedures.
Risk Identification: Proactively identify areas of operational risk and escalate as necessary to management.
Continuous Improvement
Collaboration: Actively participate in daily team touch-points and work distribution huddles.
Innovation: Suggest and participate in process improvements and the adoption of new technology to enhance service delivery.
Qualifications
Mandatory Requirements
Experience: 2 to 4 years of professional experience in an operations or administrative role. (Note: This is an entry-to-intermediate level role; candidates with more than 5 years of experience may be considered overqualified).
SLA Proficiency: 1–4 years of experience working within a performance-measured environment governed by Service Level Agreements (SLAs).
Volume Management: Proven ability to adhere to strict deadlines and handle high volumes of work with precision.
Technical Skills: Sound knowledge of Microsoft Office, with mandatory proficiency in Excel.
Analytical Skills: Excellent quantitative and analytical skills with a high attention to detail.
Organizational Skills: Superior time management skills and the ability to work effectively both independently and within a team.
Education: Diploma in Business Administration or a related field.
Preferred Qualifications
Industry Experience: 1–4 years of experience within a financial institution or banking environment.
Market Knowledge: Understanding of Money Market (MM) and Foreign Exchange (FX) products (e.g., Options, Spots, Forwards, Deposits, and Loans).
Systems Experience: Familiarity with Global and WSS platforms.
Investment Knowledge: General Canadian investment knowledge.
Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
