The operations officer role provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure.
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Position: Operations Officer
Shift: Monday to Friday, Core Business Hours.
Location: Mississauga - Hybrid, onsite Monday and Wednesday
Advantages
Opportunity to grow within the bank and gain valuable experience. Strong possibility of conversion to a permanent role for the right candidate.
Responsibilities
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure
Day to day - Managing regulatory, SLA’s, collaborating with tech partners, branches and the team.
CUSTOMER: - Positively contribute to the overall customer experience and loyalty index in each interaction –
Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
Create and/or recognize exceptional customer service through established programs.
Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
Provide subject matter expertise for internal and external partners within defined area.
SHAREHOLDER: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution.
Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct.
Identify, suggest, and actively participate in process improvements.
Understand and apply bank/service center operating policies and procedures.
Demonstrate flexibility by adapting to change within business area and unit.
Adopt new process and technology improvements.
Ensure necessary due diligence is taken to support the accuracy of all transactions.
Qualifications
3+ years of experience in operations, regulatory compliance, and SLA management. Proven experience with MS Office Suite, especially Excel. Excellent written and verbal communication skills. Canadian education is a benefit. Branch experience, (within the last 1-2 years), and contact center experience within the financial industry are considered assets.
Summary
If you are a highly organized and detail-oriented individual with a strong background in operations and a commitment to excellent customer service, we encourage you to apply. This is a fantastic opportunity to contribute to a dynamic team and advance your career within a reputable financial institution.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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The operations officer role provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure.
Position: Operations Officer
Shift: Monday to Friday, Core Business Hours.
Location: Mississauga - Hybrid, onsite Monday and Wednesday
Advantages
Opportunity to grow within the bank and gain valuable experience. Strong possibility of conversion to a permanent role for the right candidate.
Responsibilities
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure
...
Day to day - Managing regulatory, SLA’s, collaborating with tech partners, branches and the team.
CUSTOMER: - Positively contribute to the overall customer experience and loyalty index in each interaction –
Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
Create and/or recognize exceptional customer service through established programs.
Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
Provide subject matter expertise for internal and external partners within defined area.
SHAREHOLDER: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution.
Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct.
Identify, suggest, and actively participate in process improvements.
Understand and apply bank/service center operating policies and procedures.
Demonstrate flexibility by adapting to change within business area and unit.
Adopt new process and technology improvements.
Ensure necessary due diligence is taken to support the accuracy of all transactions.
Qualifications
3+ years of experience in operations, regulatory compliance, and SLA management. Proven experience with MS Office Suite, especially Excel. Excellent written and verbal communication skills. Canadian education is a benefit. Branch experience, (within the last 1-2 years), and contact center experience within the financial industry are considered assets.
Summary
If you are a highly organized and detail-oriented individual with a strong background in operations and a commitment to excellent customer service, we encourage you to apply. This is a fantastic opportunity to contribute to a dynamic team and advance your career within a reputable financial institution.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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