Join our team as an Operations Officer and play a key role in supporting our Estates team. This is a fantastic opportunity to gain exposure to various back-office banking products within a supportive and fast-paced environment. You will be responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
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Position: Operations Officer
Shift: Monday to Friday, 9am,- 5pm
Hybrid, onsite twice a week after training period (Wednesday & second day is flexible)
Location: Mississauga
Advantages
This role offers a great opportunity to learn about different banking products and lines of business.
You will be part of an inclusive and supportive team that values its work.
The position offers the possibility of extension and conversion to a permanent role.
Responsibilities
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure
Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs - Ensure all required processing and enquiries are fulfilled meeting Service Level Goals - E4Provide subject matter expertise for internal and external partners within defined area
Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct. Identify, suggest and actively participate in process improvements. Understand and apply bank/service centre operating policies and procedures. Demonstrate flexibility by adapting to change within business area and unit. Adopt new process and technology improvements. Ensure necessary due diligence is taken to support the accuracy of all transactions
Qualifications
MUST HAVE:
Operations experience
MS Office Suite
Strong Attention to detail
Strong communication
SLA
Data entry
Customer service exp
Banking/FI
Accounting
Team player
NICE TO HAVE:
Real estate background
Mortgage funding experience
Law background/experience
EDUCATION:
College degree or diploma at least
Summary
If you are a detail-oriented, tech-savvy individual with a strong work ethic and a passion for exceeding expectations, we encourage you to apply! This is an excellent opportunity to grow your career in a dynamic and supportive environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Join our team as an Operations Officer and play a key role in supporting our Estates team. This is a fantastic opportunity to gain exposure to various back-office banking products within a supportive and fast-paced environment. You will be responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
Position: Operations Officer
Shift: Monday to Friday, 9am,- 5pm
Hybrid, onsite twice a week after training period (Wednesday & second day is flexible)
Location: Mississauga
Advantages
This role offers a great opportunity to learn about different banking products and lines of business.
You will be part of an inclusive and supportive team that values its work.
The position offers the possibility of extension and conversion to a permanent role.
Responsibilities
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure
...
Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs - Ensure all required processing and enquiries are fulfilled meeting Service Level Goals - E4Provide subject matter expertise for internal and external partners within defined area
Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct. Identify, suggest and actively participate in process improvements. Understand and apply bank/service centre operating policies and procedures. Demonstrate flexibility by adapting to change within business area and unit. Adopt new process and technology improvements. Ensure necessary due diligence is taken to support the accuracy of all transactions
Qualifications
MUST HAVE:
Operations experience
MS Office Suite
Strong Attention to detail
Strong communication
SLA
Data entry
Customer service exp
Banking/FI
Accounting
Team player
NICE TO HAVE:
Real estate background
Mortgage funding experience
Law background/experience
EDUCATION:
College degree or diploma at least
Summary
If you are a detail-oriented, tech-savvy individual with a strong work ethic and a passion for exceeding expectations, we encourage you to apply! This is an excellent opportunity to grow your career in a dynamic and supportive environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
