Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?
Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?
If so, this role may be for you!
Position: Operations Officer
Location: Toronto, ON
...
Hybrid (anchor days – Monday, Tuesday)
Advantages
Be part of a great, close-knit team. Opportunity for 12 month contract with potential for extension and conversion to a permanent position.
Responsibilities
Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function.
May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate.
Qualifications
MUST HAVE:
1. Data Entry experience 5+ years
2. Attention to detail and accuracy
3. Previous work with SLAs
4. Organized and set priorities and manage one’s time
5. Ability to accurately document and record customer/client information. 5+ years
6. Working knowledge of word and excel – basic excel (for organizational purposes)
NICE TO HAVE:
1. Relevant experience in financial industry – working on payments side
EDUCATION:
high school diploma
Summary
If you are a detail-oriented, highly communicative individual with proven experience in operations and a commitment to process improvement, we encourage you to apply. This is a fantastic opportunity to join a supportive and collaborative team.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?
Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?
If so, this role may be for you!
Position: Operations Officer
Location: Toronto, ON
Hybrid (anchor days – Monday, Tuesday)
Advantages
Be part of a great, close-knit team. Opportunity for 12 month contract with potential for extension and conversion to a permanent position.
Responsibilities
Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function.
May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
...
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate.
Qualifications
MUST HAVE:
1. Data Entry experience 5+ years
2. Attention to detail and accuracy
3. Previous work with SLAs
4. Organized and set priorities and manage one’s time
5. Ability to accurately document and record customer/client information. 5+ years
6. Working knowledge of word and excel – basic excel (for organizational purposes)
NICE TO HAVE:
1. Relevant experience in financial industry – working on payments side
EDUCATION:
high school diploma
Summary
If you are a detail-oriented, highly communicative individual with proven experience in operations and a commitment to process improvement, we encourage you to apply. This is a fantastic opportunity to join a supportive and collaborative team.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
