Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?
Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?
If so, this role may be for you!
The details of this role that will help you decide if it’s the right move for you…
...
Location: Toronto, ON (Hybrid)
Duration: 3 months (Possibility of Extension)
Hybrid role- Monday and Tuesday onsite
Global opportunities for professional growth and development
Advantages
Competitive pay rate
Possibility of Extension
Opportunity to gain valuable experience in the banking sector
Responsibilities
"Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure
CUSTOMER: - Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs - Ensure all required processing and enquiries are fulfilled meeting Service Level Goals - E4Provide subject matter expertise for internal and external partners within defined area
SHAREHOLDER: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary
Qualifications
MUST HAVE:
1. Previous work with SLAs
2. Previous data/analytical work - Strong quantitative and analytical skills
3. Strong attention to detail and accuracy
4. Time management skills
5. Self-motivated, able to work independently and collaboratively as a team
NICE TO HAVE:
1. Previous operations officer experience in a similar role
2. Previous banking experience
3. Intermediate Excel – pivot tables
4. VBA Macros Experience - coding
Summary
If you are an eager individual with banking experience and a strong attention to detail, this is an excellent opportunity to start your career. Apply now to join our team!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?
Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?
If so, this role may be for you!
The details of this role that will help you decide if it’s the right move for you…
Location: Toronto, ON (Hybrid)
Duration: 3 months (Possibility of Extension)
Hybrid role- Monday and Tuesday onsite
Global opportunities for professional growth and development
Advantages
Competitive pay rate
Possibility of Extension
Opportunity to gain valuable experience in the banking sector
Responsibilities
"Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure
...
CUSTOMER: - Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs - Ensure all required processing and enquiries are fulfilled meeting Service Level Goals - E4Provide subject matter expertise for internal and external partners within defined area
SHAREHOLDER: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary
Qualifications
MUST HAVE:
1. Previous work with SLAs
2. Previous data/analytical work - Strong quantitative and analytical skills
3. Strong attention to detail and accuracy
4. Time management skills
5. Self-motivated, able to work independently and collaboratively as a team
NICE TO HAVE:
1. Previous operations officer experience in a similar role
2. Previous banking experience
3. Intermediate Excel – pivot tables
4. VBA Macros Experience - coding
Summary
If you are an eager individual with banking experience and a strong attention to detail, this is an excellent opportunity to start your career. Apply now to join our team!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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