Order entry agent - Industrial distribution - Laval
Job description
Are you looking for a challenging opportunity where your customer service rigor and mechanical affinity are essential? This Order Entry Agent role in Laval, within the industrial and aeronautical distribution industry, is the perfect chance to build a stable and rewarding career in the customer relations sector. As a key element of the sales support team, you will play a leading role in operational efficiency, ensuring that orders and submissions are processed with meticulous accuracy.
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Your mechanical knowledge will allow you to identify errors or inconsistencies in orders, acting as a safety net for your clients. You will interact with clients primarily by email, but also by phone, and will work closely with a manager who is very present and attentive to their team, thus ensuring a supportive and learning-friendly work environment.
We are looking for an organized and detail-oriented professional to support our sales efforts and guarantee an exceptional customer experience. This is an essential role for maintaining the fluidity of operations and the satisfaction of the company's major clients in cutting-edge sectors such as aeronautics.
Advantages
• Competitive base salary around $60,000 per year.
• Annual bonus program of up to $2,000, paid in cash or contributed to an RRSP (Registered Retirement Savings Plan).
• Comprehensive benefits package (medical and dental insurance, group RRSP).
• Stable work schedule: 8:00 AM to 4:30 PM from Monday to Thursday, and 8:00 AM to 4:00 PM on Friday.
• A full hour for lunch, promoting a good work-life balance.
• Positive work environment in Laval, with an experienced manager and a structured training plan.
• Opportunities to grow in a key sector of industrial distribution through the expertise of Randstad Professional.
Responsibilities
• Act as the primary point of contact for customer service requests and orders received via email and phone.
• Proceed with data entry and the accurate recording of customer orders in the system, ensuring complete compliance.
• Create detailed and professional submissions and quotes for customers, adhering to pricing and technical specifications.
• Perform rigorous verification of orders to identify any technical errors or inconsistencies, thanks to your mechanical affinity.
• Ensure follow-up of orders with different departments (logistics, warehouse) until complete delivery to the customer.
• Manage customer issues and complaints professionally and efficiently, maintaining a high level of Customer Relationship satisfaction.
• Actively support outside sales representatives by providing necessary information, documents, and administrative support.
• Maintain in-depth knowledge of industrial distribution products and technical specifications.
Qualifications
• Significant experience (3 to 5 years) in an inside sales or customer service representative role.
• Advanced intermediate bilingualism (French/English) for communications with clients outside of Quebec (written essential).
• Demonstrate a strong mechanical affinity or possess relevant technical training (DEP, DEC).
• Excellent customer relationship and communication skills (mainly written, via email).
• Exceptional administrative rigor and attention to detail for order and data entry.
• Organizational skills and ability to manage priorities in a dynamic, results-oriented environment.
• Advanced proficiency with the Microsoft Office suite (Outlook, Excel) and Enterprise Resource Planning (ERP/SAP) systems.
• Autonomy, proactivity, and ability to work in a team to achieve sales objectives.
• Tolerance for stress and ability to work under pressure, especially to meet submission deadlines.
Summary
This Mechanical Data Entry Representative role in Laval is an exceptional opportunity to leverage your skills in administration, customer relations, and technical knowledge within a leading company in industrial distribution.
As a global leader in talent solutions, Randstad is committed to connecting you with the best opportunities. We strongly encourage you to apply directly on our website or contact us at elisabeth.parent@randstad.ca with the subject line "mécanique". We will guide you toward a job that matches your skills, expertise, and ambitions.
If this Mechanical Order Entry Representative role is not an exact match for your aspirations, please contact us to explore other exciting opportunities tailored to your profile.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Order entry agent - Industrial distribution - Laval
Job description
Are you looking for a challenging opportunity where your customer service rigor and mechanical affinity are essential? This Order Entry Agent role in Laval, within the industrial and aeronautical distribution industry, is the perfect chance to build a stable and rewarding career in the customer relations sector. As a key element of the sales support team, you will play a leading role in operational efficiency, ensuring that orders and submissions are processed with meticulous accuracy.
Your mechanical knowledge will allow you to identify errors or inconsistencies in orders, acting as a safety net for your clients. You will interact with clients primarily by email, but also by phone, and will work closely with a manager who is very present and attentive to their team, thus ensuring a supportive and learning-friendly work environment.
We are looking for an organized and detail-oriented professional to support our sales efforts and guarantee an exceptional customer experience. This is an essential role for maintaining the fluidity of operations and the satisfaction of the company's major clients in cutting-edge sectors such as aeronautics.
...
Advantages
• Competitive base salary around $60,000 per year.
• Annual bonus program of up to $2,000, paid in cash or contributed to an RRSP (Registered Retirement Savings Plan).
• Comprehensive benefits package (medical and dental insurance, group RRSP).
• Stable work schedule: 8:00 AM to 4:30 PM from Monday to Thursday, and 8:00 AM to 4:00 PM on Friday.
• A full hour for lunch, promoting a good work-life balance.
• Positive work environment in Laval, with an experienced manager and a structured training plan.
• Opportunities to grow in a key sector of industrial distribution through the expertise of Randstad Professional.
Responsibilities
• Act as the primary point of contact for customer service requests and orders received via email and phone.
• Proceed with data entry and the accurate recording of customer orders in the system, ensuring complete compliance.
• Create detailed and professional submissions and quotes for customers, adhering to pricing and technical specifications.
• Perform rigorous verification of orders to identify any technical errors or inconsistencies, thanks to your mechanical affinity.
• Ensure follow-up of orders with different departments (logistics, warehouse) until complete delivery to the customer.
• Manage customer issues and complaints professionally and efficiently, maintaining a high level of Customer Relationship satisfaction.
• Actively support outside sales representatives by providing necessary information, documents, and administrative support.
• Maintain in-depth knowledge of industrial distribution products and technical specifications.
Qualifications
• Significant experience (3 to 5 years) in an inside sales or customer service representative role.
• Advanced intermediate bilingualism (French/English) for communications with clients outside of Quebec (written essential).
• Demonstrate a strong mechanical affinity or possess relevant technical training (DEP, DEC).
• Excellent customer relationship and communication skills (mainly written, via email).
• Exceptional administrative rigor and attention to detail for order and data entry.
• Organizational skills and ability to manage priorities in a dynamic, results-oriented environment.
• Advanced proficiency with the Microsoft Office suite (Outlook, Excel) and Enterprise Resource Planning (ERP/SAP) systems.
• Autonomy, proactivity, and ability to work in a team to achieve sales objectives.
• Tolerance for stress and ability to work under pressure, especially to meet submission deadlines.
Summary
This Mechanical Data Entry Representative role in Laval is an exceptional opportunity to leverage your skills in administration, customer relations, and technical knowledge within a leading company in industrial distribution.
As a global leader in talent solutions, Randstad is committed to connecting you with the best opportunities. We strongly encourage you to apply directly on our website or contact us at elisabeth.parent@randstad.ca with the subject line "mécanique". We will guide you toward a job that matches your skills, expertise, and ambitions.
If this Mechanical Order Entry Representative role is not an exact match for your aspirations, please contact us to explore other exciting opportunities tailored to your profile.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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