A market leader in heavy-duty car and truck hoist products, is seeking an experienced Parts, Service & Warranty Coordinator to join our team. This position is ideal for a mechanically inclined individual who can comfortably balance hands-on technical knowledge with a high level of administrative responsibility. Operating in an ever-changing, fast-paced atmosphere, you will be critical to ensuring our clients receive accurate technical solutions and replacement parts in a timely manner. If you are a thorough, detail-oriented professional who loves continuous learning and can communicate effectively under pressure, we want to hear from you.
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Advantages
Full time - Permanent role
Hourly wage $26-$28 per hour, commensurate with experience
Supportive team environment
8:00am-4:00pm
Responsibilities
Customer Care & Inquiry Response: Interact, respond, and follow up with customers daily, addressing all service and sales inquiries in a courteous, prompt, and efficient manner.
Parts Inventory & Program Management: Oversee the parts program, which includes ordering parts, handling returns, verifying component prices, and assigning purchase orders. Collaborate directly with the Operations Supervisor to establish minimum and maximum warehouse stock levels.
Order Processing & Quoting: Process customer parts orders accurately through our computer system to guarantee prompt delivery. Prepare and provide precise product quotations and navigate administrative documentation tasks.
Technical Troubleshooting: Utilize blueprints, assembly drawings, and part drawings to look up the correct pieces required for mechanical repairs. Partner directly with our internal Engineering Department to thoroughly investigate complex part inquiries.
Sales Support & Client Consultation: Review required parts, project costs, and time constraints directly with clients and internal staff. Support overarching sales goals by communicating product features, explaining warranty policy details, and identifying up-selling opportunities.
Operations & Reporting: Communicate critical updates, daily duties, and special project milestones to management in a timely manner. Prioritize workflows independently or collaborate within a team environment to meet tight deadlines.
Prior experience working within a manufacturing environment.
Direct experience handling parts sales, technical sales, parts purchasing, or shipping and receiving logistics.
Practical familiarity or hands-on experience with automotive hoists, machined parts, and fabrication processes.
Functional knowledge of hydraulic, pneumatic, and electrical parts or fittings.
Qualifications
Soft Skills & Communication: Highly effective verbal, written, and active listening skills.
Exceptional telephone manners and a proven dedication to delivering a high level of customer service.
Core Competencies: Meticulous attention to detail, strong organizational habits, and the capacity to prioritize tasks under pressure.
Superior problem-solving abilities and an outside-the-box mindset.
Software Proficiency: Highly proficient using Microsoft Excel, Word, and Outlook.
Proven experience navigating an enterprise resource planning (ERP) system, with specific experience in the E2 Shop System considered a strong asset.
Technical Skills: Absolute ability to read and accurately interpret technical assembly and part drawings is required.
Language & Location: Must speak fluent English and be based in or around the Hamilton, ON area.
Summary
Please apply directly or by sending your resume to kaitlin.van.elswyk@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
A market leader in heavy-duty car and truck hoist products, is seeking an experienced Parts, Service & Warranty Coordinator to join our team. This position is ideal for a mechanically inclined individual who can comfortably balance hands-on technical knowledge with a high level of administrative responsibility. Operating in an ever-changing, fast-paced atmosphere, you will be critical to ensuring our clients receive accurate technical solutions and replacement parts in a timely manner. If you are a thorough, detail-oriented professional who loves continuous learning and can communicate effectively under pressure, we want to hear from you.
Advantages
Full time - Permanent role
Hourly wage $26-$28 per hour, commensurate with experience
Supportive team environment
8:00am-4:00pm
Responsibilities
Customer Care & Inquiry Response: Interact, respond, and follow up with customers daily, addressing all service and sales inquiries in a courteous, prompt, and efficient manner.
Parts Inventory & Program Management: Oversee the parts program, which includes ordering parts, handling returns, verifying component prices, and assigning purchase orders. Collaborate directly with the Operations Supervisor to establish minimum and maximum warehouse stock levels.
...
Order Processing & Quoting: Process customer parts orders accurately through our computer system to guarantee prompt delivery. Prepare and provide precise product quotations and navigate administrative documentation tasks.
Technical Troubleshooting: Utilize blueprints, assembly drawings, and part drawings to look up the correct pieces required for mechanical repairs. Partner directly with our internal Engineering Department to thoroughly investigate complex part inquiries.
Sales Support & Client Consultation: Review required parts, project costs, and time constraints directly with clients and internal staff. Support overarching sales goals by communicating product features, explaining warranty policy details, and identifying up-selling opportunities.
Operations & Reporting: Communicate critical updates, daily duties, and special project milestones to management in a timely manner. Prioritize workflows independently or collaborate within a team environment to meet tight deadlines.
Prior experience working within a manufacturing environment.
Direct experience handling parts sales, technical sales, parts purchasing, or shipping and receiving logistics.
Practical familiarity or hands-on experience with automotive hoists, machined parts, and fabrication processes.
Functional knowledge of hydraulic, pneumatic, and electrical parts or fittings.
Qualifications
Soft Skills & Communication: Highly effective verbal, written, and active listening skills.
Exceptional telephone manners and a proven dedication to delivering a high level of customer service.
Core Competencies: Meticulous attention to detail, strong organizational habits, and the capacity to prioritize tasks under pressure.
Superior problem-solving abilities and an outside-the-box mindset.
Software Proficiency: Highly proficient using Microsoft Excel, Word, and Outlook.
Proven experience navigating an enterprise resource planning (ERP) system, with specific experience in the E2 Shop System considered a strong asset.
Technical Skills: Absolute ability to read and accurately interpret technical assembly and part drawings is required.
Language & Location: Must speak fluent English and be based in or around the Hamilton, ON area.
Summary
Please apply directly or by sending your resume to kaitlin.van.elswyk@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
