Are you a detail-oriented writer who enjoys deconstructing complex workflows into clear, actionable instructions? We are looking for a Process Documentation Specialist to join our Wealth Management Learning & Development team. In this role, you will act as the bridge between subject matter experts and end-users, ensuring our Desktop Operating Procedures (DOPs) and policies are accurate, standardized, and easy to follow. This is a critical project-based role focused on operational excellence and clarity within our business processes.
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Position: Process Documentation Specialist/Writing Specialist
Location: Toronto or Mississauga ON
Payrate: $23.24/h
Advantages
- Pay Rate: $23.24/h
- Contract Duration: 12 months (with a strong possibility of extension)
- Location: Toronto or Mississauga, ON
- Work Mode: Hybrid / Office (as per operational needs)
- Schedule: Full-time (Standard day shift)
Responsibilities
Process Discovery: Lead recording sessions and interviews with SMEs to capture end-to-end business workflows.
Technical Writing: Translate raw observations and screen recordings into high-quality, step-by-step procedure manuals.
Standardization: Apply consistent formatting, visual hierarchies, and screenshots to ensure all documentation meets brand and quality standards.
Audit & Review: Evaluate existing procedures for outdated information, identify procedural gaps, and coordinate necessary updates with process owners.
Content Management: Maintain version control, manage change logs, and publish finalized documents to SharePoint repositories.
Qualifications
Experience: 1–2 years of experience in technical writing, process documentation, or a similar analytical role.
Writing Excellence: Exceptional command of English grammar and the ability to explain complex concepts simply.
Technical Proficiency: Intermediate to advanced skills in Microsoft Word (templates/styles), Excel, and SharePoint.
Analytical Thinking: Ability to "ask the right questions" to uncover hidden steps or exceptions in a workflow.
Education: Post-secondary degree required; a focus on Business Communications or Technical Writing is a plus.
Summary
If you are interested in this position, please apply online today! Or via email with the job title in the subject line to: marie.thiers@randstad.ca
This is a 12-month contract for a focused Process Documentation Specialist to streamline and standardize Desktop Operating Procedures within Wealth Management. If you have a passion for "thinking outside the box" to solve procedural puzzles and possess the technical writing skills to document them flawlessly, we want to hear from you. Join us in Toronto or Mississauga and help us build a more efficient, well-documented workplace.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
Are you a detail-oriented writer who enjoys deconstructing complex workflows into clear, actionable instructions? We are looking for a Process Documentation Specialist to join our Wealth Management Learning & Development team. In this role, you will act as the bridge between subject matter experts and end-users, ensuring our Desktop Operating Procedures (DOPs) and policies are accurate, standardized, and easy to follow. This is a critical project-based role focused on operational excellence and clarity within our business processes.
Position: Process Documentation Specialist/Writing Specialist
Location: Toronto or Mississauga ON
Payrate: $23.24/h
Advantages
- Pay Rate: $23.24/h
- Contract Duration: 12 months (with a strong possibility of extension)
- Location: Toronto or Mississauga, ON
- Work Mode: Hybrid / Office (as per operational needs)
- Schedule: Full-time (Standard day shift)
Responsibilities
Process Discovery: Lead recording sessions and interviews with SMEs to capture end-to-end business workflows.
Technical Writing: Translate raw observations and screen recordings into high-quality, step-by-step procedure manuals.
...
Standardization: Apply consistent formatting, visual hierarchies, and screenshots to ensure all documentation meets brand and quality standards.
Audit & Review: Evaluate existing procedures for outdated information, identify procedural gaps, and coordinate necessary updates with process owners.
Content Management: Maintain version control, manage change logs, and publish finalized documents to SharePoint repositories.
Qualifications
Experience: 1–2 years of experience in technical writing, process documentation, or a similar analytical role.
Writing Excellence: Exceptional command of English grammar and the ability to explain complex concepts simply.
Technical Proficiency: Intermediate to advanced skills in Microsoft Word (templates/styles), Excel, and SharePoint.
Analytical Thinking: Ability to "ask the right questions" to uncover hidden steps or exceptions in a workflow.
Education: Post-secondary degree required; a focus on Business Communications or Technical Writing is a plus.
Summary
If you are interested in this position, please apply online today! Or via email with the job title in the subject line to: marie.thiers@randstad.ca
This is a 12-month contract for a focused Process Documentation Specialist to streamline and standardize Desktop Operating Procedures within Wealth Management. If you have a passion for "thinking outside the box" to solve procedural puzzles and possess the technical writing skills to document them flawlessly, we want to hear from you. Join us in Toronto or Mississauga and help us build a more efficient, well-documented workplace.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
