Project Manager

This role will work closely with the AVP of Operations and operations leadership to provide structure, coordination, and momentum across change initiatives. The Project Manager will develop integrated roadmaps, support organizational readiness, ensure clear roles and responsibilities and act as a central “glue” between strategy, delivery, and day-to-day operations to help the team successfully transition from current state to future state.

The ideal candidate brings strong operations and organizational readiness experience, comfort working in ambiguity, and the ability to translate strategy into actionable plans while preparing teams for change.

📍 Location: Waterloo, Montreal, Toronto, Halifax
📅 Duration: 6-month contract
🕒 Schedule: Monday–Friday, 9:00 AM – 5:00 PM

Advantages
Work-Life Balance

Work Model: Hybrid -Tuesday ,Wednesday , Thursday

Team Culture: Be part of a great team known for its strong sense of community.

Responsibilities
Project & Delivery Management
• Develop and maintain integrated project plans and roadmaps that align automation efforts, new services, and operating model changes.
• Track milestones, dependencies, risks, and issues; proactively identify and resolve blockers.
• Serve as a single point of coordination across the various sub-teams

Automation & Process Enablement
• Partner with operations and technology teams to ensure teams understand technology, and all the other aspects of change readiness
• Ensure operational impacts of automation are clearly understood, documented, and addressed.
• Help define future-state processes and transition plans from manual or legacy approaches to automated solutions.

Operating Model & Organizational Readiness
• Support the design and implementation of the Target Operating Model, including roles, responsibilities, workflows, and governance.
• Assess organizational readiness by identifying impacts to people, processes, tooling, and ways of working.
• Develop readiness plans that address training needs, role clarity, capacity impacts, and sequencing of change.
• Partner with leaders to prepare teams for new services, new ways of working, and increased scale.

Change & Stakeholder Management
• Work closely with the AVP of Operations and leadership team to translate strategic objectives into executable plans.
• Facilitate working sessions, planning workshops, and leadership discussions to drive alignment and decision-making.
• Communicate progress, risks, and key decisions clearly and consistently to stakeholders.
• Support change efforts by reinforcing clarity, transparency, and shared understanding across the team.

Governance & Reporting
• Establish and support appropriate governance forums, status reporting, and decision frameworks.
• Provide concise, action-oriented updates to senior leadership on delivery status, risks, and readiness.
• Ensure documentation (roadmaps, plans, process artifacts) is current and accessible.

Qualifications
Degree / Certifications: Any degree
Years of Overall Experience: 6+ years

Preferred Background:
Insurance domain knowledge
Operations experience

MUST‑HAVE HARD SKILLS
Transformation – Experience supporting large‑scale operational or organizational change
Delivery – Strong end‑to‑end project execution and roadmap ownership
Readiness – Assessing and preparing people, process, and tooling impacts
Automation – Exposure to automation initiatives and process transitions
Stakeholder Management – Senior‑level communication, alignment, and influence


NICE‑TO‑HAVE SKILLS
Governance – Executive reporting, forums, and decision frameworks
Facilitation – Leading workshops, working sessions, and planning forums
PowerPoint – Strong presentation and storytelling skills
Operating Model – Target Operating Model design or implementation
Adaptability – Comfort working in ambiguity and fast‑changing environments
Certification – PMP, Prosci, or similar credentials

Summary
To Apply: If you are a professional looking to join a dynamic team, please apply directly with your resume to be considered for this opportunity.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.