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      • Calgary, Alberta
      • Contract
      Our client in the security and alarms industry is looking for a Customer Service Agent to work a 12-month assignment in their Calgary office! If successful you will work 40 hours per week at a rate of $19.70 per hour. Responsibilities include:• Receives customer requests for unscheduled or scheduled service.• Determines customer needs and matches appropriate skillset to the need.• Coordinates with the Technician to communicate the action plan and services to be provided to the customer.• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.• Coordinates labor scheduling to align technician to the appropriate customer and service need.• Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians.• Follows up on activities to ensure completion in an established timeframe.• Reconciles and invoices all service requests daily.• May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.• Assists with creation of L&M quotations, as needed• Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.• Participates in TB Business Review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues.• Researches and follows up on action items assigned.• Maintains delivery standards consistent with Building Efficiency North America objectives for sustainable, profitable service growth through efficient execution of the work sold.• Ensures that all customer account information required to support call management activities and scheduling are kept up to date in NxGen.• Supports administration and resolution of warranty claims.• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.• Reconciliation of accounts payable exceptions as necessary.• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.• Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.• Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues.• Processes invoice credits and re-bills, as necessary.• Proactively contacts customers ensure customer satisfaction and a commitment to pay.• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.• Support inventory control process including updating equipment asset transactions.• Provide additional service administration support, as assigned.Advantages• Gain valuable experience working for a well-recognized organization• Work Full time hours on a 12 month assignment with possibility to the extension• Earn a competitive wage ($19.70 per hour)• Calgary OfficeQualifications• Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two years of service industry experience with service operations and / or scheduling.• Must demonstrate the ability to follow direction and work independently while demonstrating solid organizational and attention to detail skills.• Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude.• Able to prioritize work activities based upon financial impact to desired business goals.• Able to positively represent Johnson Controls and communicate with others at varying levels.• Able to influence diverse teams to accomplish tasks/goals.• Able to use Service Management software and financial accounting systems.Lindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES• Gain valuable experience working for a well-recognized organization• Work Full time hours on a 12 month assignment with possibility to the extension• Earn a competitive wage ($19.70 per hour)• Calgary OfficeRESPONSIBILITIES• Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two years of service industry experience with service operations and / or scheduling.• Must demonstrate the ability to follow direction and work independently while demonstrating solid organizational and attention to detail skills.• Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude.• Able to prioritize work activities based upon financial impact to desired business goals.• Able to positively represent Johnson Controls and communicate with others at varying levels.• Able to influence diverse teams to accomplish tasks/goals.• Able to use Service Management software and financial accounting systems.QUALIFICATIONS• High school diploma. Ability to type a minimum of 45 wpm accurately. • Computer skills to include: MS Office applications. • Ability to work independently. Good organizational skills with attention to detail. Ability to handle multiple tasks and prioritize workload accordingly. • Interpersonal skills to effectively communicate with both internal and external customers.• Perform general office duties within a field branch office which require knowledge of company procedures.• Duties performed may include word processing, software support, file organization and maintenance, operation of office equipment, answering phones and greeting visitors for that location. • Work involves general administrative tasks which may require problem solving skills and exercise of judgment within precedent and subject to approval.SUMMARYOur client in the security and alarms industry is looking for a data coordinator to work a 12-month assignment in their London office! If successful you will work 40 hours per week at a rate of $15.15 per hour.
      Our client in the security and alarms industry is looking for a Customer Service Agent to work a 12-month assignment in their Calgary office! If successful you will work 40 hours per week at a rate of $19.70 per hour. Responsibilities include:• Receives customer requests for unscheduled or scheduled service.• Determines customer needs and matches appropriate skillset to the need.• Coordinates with the Technician to communicate the action plan and services to be provided to the customer.• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.• Coordinates labor scheduling to align technician to the appropriate customer and service need.• Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians.• Follows up on activities to ensure completion in an established timeframe.• Reconciles and invoices all service requests daily.• May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.• Assists with creation of L&M quotations, as needed• Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.• Participates in TB Business Review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues.• Researches and follows up on action items assigned.• Maintains delivery standards consistent with Building Efficiency North America objectives for sustainable, profitable service growth through efficient execution of the work sold.• Ensures that all customer account information required to support call management activities and scheduling are kept up to date in NxGen.• Supports administration and resolution of warranty claims.• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.• Reconciliation of accounts payable exceptions as necessary.• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.• Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.• Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues.• Processes invoice credits and re-bills, as necessary.• Proactively contacts customers ensure customer satisfaction and a commitment to pay.• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.• Support inventory control process including updating equipment asset transactions.• Provide additional service administration support, as assigned.Advantages• Gain valuable experience working for a well-recognized organization• Work Full time hours on a 12 month assignment with possibility to the extension• Earn a competitive wage ($19.70 per hour)• Calgary OfficeQualifications• Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two years of service industry experience with service operations and / or scheduling.• Must demonstrate the ability to follow direction and work independently while demonstrating solid organizational and attention to detail skills.• Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude.• Able to prioritize work activities based upon financial impact to desired business goals.• Able to positively represent Johnson Controls and communicate with others at varying levels.• Able to influence diverse teams to accomplish tasks/goals.• Able to use Service Management software and financial accounting systems.Lindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES• Gain valuable experience working for a well-recognized organization• Work Full time hours on a 12 month assignment with possibility to the extension• Earn a competitive wage ($19.70 per hour)• Calgary OfficeRESPONSIBILITIES• Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two years of service industry experience with service operations and / or scheduling.• Must demonstrate the ability to follow direction and work independently while demonstrating solid organizational and attention to detail skills.• Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude.• Able to prioritize work activities based upon financial impact to desired business goals.• Able to positively represent Johnson Controls and communicate with others at varying levels.• Able to influence diverse teams to accomplish tasks/goals.• Able to use Service Management software and financial accounting systems.QUALIFICATIONS• High school diploma. Ability to type a minimum of 45 wpm accurately. • Computer skills to include: MS Office applications. • Ability to work independently. Good organizational skills with attention to detail. Ability to handle multiple tasks and prioritize workload accordingly. • Interpersonal skills to effectively communicate with both internal and external customers.• Perform general office duties within a field branch office which require knowledge of company procedures.• Duties performed may include word processing, software support, file organization and maintenance, operation of office equipment, answering phones and greeting visitors for that location. • Work involves general administrative tasks which may require problem solving skills and exercise of judgment within precedent and subject to approval.SUMMARYOur client in the security and alarms industry is looking for a data coordinator to work a 12-month assignment in their London office! If successful you will work 40 hours per week at a rate of $15.15 per hour.
      • Edmonton, Alberta
      • Contract
      ROLE: Inventory AdministratorLOCATION: South Edmonton, ABTYPE: Long Term TemporaryWe are seeking an Inventory Administrator for a temporary assignment in South East Edmonton. With a large amount of work shifted from a remote location to the Edmonton location there is an overflow of Inventory and Administrative work that needs to be taken on. In this roll you will use MS Office and MS Dynamics AX to match physical inventory to that shown in the computer system. This roll will require you to do both computer work in the office and physical item counting tasks in the warehouse as you count and locate inventory discrepancies. This roll will have a wide variety of tasks as you may also be asked to help other departments as needed with general administrative work.ADVANTAGESThe Successful Candidate Will Enjoy:- Earn between $18.50 and $20 per hour- A weekly pay schedule of 8:00am - 4:30pm with occasional overtime- Optional benefits available through Randstand Advantage Program https://www.randstad.ca/randstadadvantage/- A transit accessible work location- The opportunity to learn and grow with a well established companyThis position is anticipated to last until the end of April, with a strong possibility of extension at the point. RESPONSIBILITIES- Administer Customs requirements- Perform all duties in accordance with company health and safety, human resources, supply chain and accounting policies and procedures- Set, monitor and adjust inventory levels in service centers- Order inventory to fulfill requirements- Running and distributing inventory reports- Create and manage PO’s to third party vendors- Expedite as required- Work with Accounts Payable to correct invoices- Create customs documentation for exports ensuring compliance with regulations- Review import documentation for accuracy- Review broker and freight bills to ensure coding is correct and charges are valid- Create Part Numbers, Info Records, Material Masters, and Source Lists in MS Dynamics AX- Process Credits- Update pricing in MS Dynamics AXQUALIFICATIONSThe Successful Candidate Will Posses:- Previous experience with Inventory modules of MS Dynamics AX is required for this position- Great written and verbal English communication skills- Previous inventory control and counting experience- The ability to work in both an office and warehouse environment (steel toes required when completing cycle counts in the warehouse) - Previous administrative experience- The ability to lift and move items up to 20 poundsSUMMARYThank you for your interest in Randstad Staffing!Top employers choose to work with Randstad because they know that our specialization and focus can help them find great matches with superior candidates like you! We understand your employment market and we're working with the best employers in your neighborhood.To Apply:Please submit your detailed resume to the job posting online at www.Randstad.ca or send your resume to melissa.tkachuk@randstad.ca with the subject "Inventory Administrator"Please note only qualified local candidates will be contacted for this opportunity.
      ROLE: Inventory AdministratorLOCATION: South Edmonton, ABTYPE: Long Term TemporaryWe are seeking an Inventory Administrator for a temporary assignment in South East Edmonton. With a large amount of work shifted from a remote location to the Edmonton location there is an overflow of Inventory and Administrative work that needs to be taken on. In this roll you will use MS Office and MS Dynamics AX to match physical inventory to that shown in the computer system. This roll will require you to do both computer work in the office and physical item counting tasks in the warehouse as you count and locate inventory discrepancies. This roll will have a wide variety of tasks as you may also be asked to help other departments as needed with general administrative work.ADVANTAGESThe Successful Candidate Will Enjoy:- Earn between $18.50 and $20 per hour- A weekly pay schedule of 8:00am - 4:30pm with occasional overtime- Optional benefits available through Randstand Advantage Program https://www.randstad.ca/randstadadvantage/- A transit accessible work location- The opportunity to learn and grow with a well established companyThis position is anticipated to last until the end of April, with a strong possibility of extension at the point. RESPONSIBILITIES- Administer Customs requirements- Perform all duties in accordance with company health and safety, human resources, supply chain and accounting policies and procedures- Set, monitor and adjust inventory levels in service centers- Order inventory to fulfill requirements- Running and distributing inventory reports- Create and manage PO’s to third party vendors- Expedite as required- Work with Accounts Payable to correct invoices- Create customs documentation for exports ensuring compliance with regulations- Review import documentation for accuracy- Review broker and freight bills to ensure coding is correct and charges are valid- Create Part Numbers, Info Records, Material Masters, and Source Lists in MS Dynamics AX- Process Credits- Update pricing in MS Dynamics AXQUALIFICATIONSThe Successful Candidate Will Posses:- Previous experience with Inventory modules of MS Dynamics AX is required for this position- Great written and verbal English communication skills- Previous inventory control and counting experience- The ability to work in both an office and warehouse environment (steel toes required when completing cycle counts in the warehouse) - Previous administrative experience- The ability to lift and move items up to 20 poundsSUMMARYThank you for your interest in Randstad Staffing!Top employers choose to work with Randstad because they know that our specialization and focus can help them find great matches with superior candidates like you! We understand your employment market and we're working with the best employers in your neighborhood.To Apply:Please submit your detailed resume to the job posting online at www.Randstad.ca or send your resume to melissa.tkachuk@randstad.ca with the subject "Inventory Administrator"Please note only qualified local candidates will be contacted for this opportunity.
      • Calgary, Alberta
      • Contract
      Job overview: Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group; We are hiring a part-time Coffee Specialist in the boutique at Chinook Centre in Calgary! You will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. This position involves retail mall hours and training will be provided. Responsibilities:- Achieve personal and common sales and service level targets;- Welcome the Boutique clientele and identify their needs;- Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);- Work in shifts and fulfill ones role and expectations. Support special events;- Contribute to the management of inventories, stocks and cash;- Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;- Advise both prospects and Club members on Nespresso products and Services;- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;- Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;- Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);- Actively manage the database on a daily basis and permanently update customer records;- Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;- Check payments in accordance with the defined procedure;- Cash checks (if used in the country), enter payments made by credit cards;- Check the correspondence of sums received with the orders and send all to the accounting department;Basic Qualification:- 1 year of prior hotel, catering, sales or retail experience is required- Flexibility to work Friday evening, Saturdays, Sundays- Excellent presentation, communication &interpersonal skills; exceptional customer service skills- Hands on and pragmatic- Punctuality and discipline- Strong Team player- Proactive and responsive to anticipate and fulfill customer needsPreferred Qualification:- Knowledge of coffee would be a great asset;Randstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.RESPONSIBILITIESQUALIFICATIONS
      Job overview: Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group; We are hiring a part-time Coffee Specialist in the boutique at Chinook Centre in Calgary! You will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. This position involves retail mall hours and training will be provided. Responsibilities:- Achieve personal and common sales and service level targets;- Welcome the Boutique clientele and identify their needs;- Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);- Work in shifts and fulfill ones role and expectations. Support special events;- Contribute to the management of inventories, stocks and cash;- Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;- Advise both prospects and Club members on Nespresso products and Services;- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;- Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;- Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);- Actively manage the database on a daily basis and permanently update customer records;- Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;- Check payments in accordance with the defined procedure;- Cash checks (if used in the country), enter payments made by credit cards;- Check the correspondence of sums received with the orders and send all to the accounting department;Basic Qualification:- 1 year of prior hotel, catering, sales or retail experience is required- Flexibility to work Friday evening, Saturdays, Sundays- Excellent presentation, communication &interpersonal skills; exceptional customer service skills- Hands on and pragmatic- Punctuality and discipline- Strong Team player- Proactive and responsive to anticipate and fulfill customer needsPreferred Qualification:- Knowledge of coffee would be a great asset;Randstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.RESPONSIBILITIESQUALIFICATIONS
      • Edmonton, Alberta
      • Contract
      Job overview: Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group; We are hiring a part-time Coffee Specialist in the boutique at Southgate Centre in Edmonton! You will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. This position involves retail mall hours and training will be provided. Responsibilities:- Achieve personal and common sales and service level targets;- Welcome the Boutique clientele and identify their needs;- Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);- Work in shifts and fulfill ones role and expectations. Support special events;- Contribute to the management of inventories, stocks and cash;- Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;- Advise both prospects and Club members on Nespresso products and Services;- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;- Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;- Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);- Actively manage the database on a daily basis and permanently update customer records;- Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;- Check payments in accordance with the defined procedure;- Cash checks (if used in the country), enter payments made by credit cards;- Check the correspondence of sums received with the orders and send all to the accounting department;Basic Qualification:- 1 year of prior hotel, catering, sales or retail experience is required- Flexibility to work Friday evening, Saturdays, Sundays- Excellent presentation, communication &interpersonal skills; exceptional customer service skills- Hands on and pragmatic- Punctuality and discipline- Strong Team player- Proactive and responsive to anticipate and fulfill customer needsPreferred Qualification:- Knowledge of coffee would be a great asset;Randstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.RESPONSIBILITIESQUALIFICATIONS
      Job overview: Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group; We are hiring a part-time Coffee Specialist in the boutique at Southgate Centre in Edmonton! You will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. This position involves retail mall hours and training will be provided. Responsibilities:- Achieve personal and common sales and service level targets;- Welcome the Boutique clientele and identify their needs;- Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);- Work in shifts and fulfill ones role and expectations. Support special events;- Contribute to the management of inventories, stocks and cash;- Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;- Advise both prospects and Club members on Nespresso products and Services;- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;- Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;- Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);- Actively manage the database on a daily basis and permanently update customer records;- Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;- Check payments in accordance with the defined procedure;- Cash checks (if used in the country), enter payments made by credit cards;- Check the correspondence of sums received with the orders and send all to the accounting department;Basic Qualification:- 1 year of prior hotel, catering, sales or retail experience is required- Flexibility to work Friday evening, Saturdays, Sundays- Excellent presentation, communication &interpersonal skills; exceptional customer service skills- Hands on and pragmatic- Punctuality and discipline- Strong Team player- Proactive and responsive to anticipate and fulfill customer needsPreferred Qualification:- Knowledge of coffee would be a great asset;Randstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.RESPONSIBILITIESQUALIFICATIONS
      • Edmonton, Alberta
      • Contract
      Our client in the security and alarms industry is looking for a data coordinator to work a 1-month assignment (with extension potential) in their Edmonton office! If successful you will work 40 hours per week at a rate of $17.42 per hour. Responsibilities include:• Receives customer requests for unscheduled or scheduled service.• Determines customer needs and matches appropriate skillset to the need.• Coordinates with the Technician to communicate the action plan and services to be provided to the customer.• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.• Coordinates labor scheduling to align technician to the appropriate customer and service need.• Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians.• Follows up on activities to ensure completion in an established timeframe.• Reconciles and invoices all service requests daily.• May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.• Assists with creation of L&M quotations, as needed• Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.• Participates in TB Business Review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues.• Researches and follows up on action items assigned.• Maintains delivery standards consistent with Building Efficiency North America objectives for sustainable, profitable service growth through efficient execution of the work sold.• Ensures that all customer account information required to support call management activities and scheduling are kept up to date in NxGen.• Supports administration and resolution of warranty claims.• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.• Reconciliation of accounts payable exceptions as necessary.• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.• Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.• Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues.• Processes invoice credits and re-bills, as necessary.• Proactively contacts customers ensure customer satisfaction and a commitment to pay.• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.• Support inventory control process including updating equipment asset transactions.• Provide additional service administration support, as assigned.Advantages• Gain valuable experience working for a well-recognized organization• Work Full time hours on a 1-month assignment with possibility to the extension• Earn a competitive wage ($17.42 per hour)• Edmonton OfficeQualifications• Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two years of service industry experience with service operations and / or scheduling.• Must demonstrate the ability to follow direction and work independently while demonstrating solid organizational and attention to detail skills.• Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude.• Able to prioritize work activities based upon financial impact to desired business goals.• Able to positively represent Johnson Controls and communicate with others at varying levels.• Able to influence diverse teams to accomplish tasks/goals.• Able to use Service Management software and financial accounting systems.Lindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES• Gain valuable experience working for a well-recognized organization• Work Full time hours on a 12 month assignment with possibility to the extension• Earn a competitive wage ($17.42 per hour)• Edmonton OfficeRESPONSIBILITIES• Receives customer requests for unscheduled or scheduled service.• Determines customer needs and matches appropriate skillset to the need.• Coordinates with the Technician to communicate the action plan and services to be provided to the customer.• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.• Coordinates labor scheduling to align technician to the appropriate customer and service need.• Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians.• Follows up on activities to ensure completion in an established timeframe.• Reconciles and invoices all service requests daily.• May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.• Assists with creation of L&M quotations, as needed• Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.• Participates in TB Business Review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues.• Researches and follows up on action items assigned.• Maintains delivery standards consistent with Building Efficiency North America objectives for sustainable, profitable service growth through efficient execution of the work sold.• Ensures that all customer account information required to support call management activities and scheduling are kept up to date in NxGen.• Supports administration and resolution of warranty claims.• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.• Reconciliation of accounts payable exceptions as necessary.• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.• Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.• Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues.• Processes invoice credits and re-bills, as necessary.• Proactively contacts customers ensure customer satisfaction and a commitment to pay.• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.• Support inventory control process including updating equipment asset transactions.• Provide additional service administration support, as assigned.QUALIFICATIONS• Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two years of service industry experience with service operations and / or scheduling.• Must demonstrate the ability to follow direction and work independently while demonstrating solid organizational and attention to detail skills.• Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude.• Able to prioritize work activities based upon financial impact to desired business goals.• Able to positively represent Johnson Controls and communicate with others at varying levels.• Able to influence diverse teams to accomplish tasks/goals.• Able to use Service Management software and financial accounting systems.SUMMARYOur client in the security and alarms industry is looking for a data coordinator to work a 1-month assignment in their Edmonton office! If successful you will work 40 hours per week at a rate of $17.42 per hour.
      Our client in the security and alarms industry is looking for a data coordinator to work a 1-month assignment (with extension potential) in their Edmonton office! If successful you will work 40 hours per week at a rate of $17.42 per hour. Responsibilities include:• Receives customer requests for unscheduled or scheduled service.• Determines customer needs and matches appropriate skillset to the need.• Coordinates with the Technician to communicate the action plan and services to be provided to the customer.• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.• Coordinates labor scheduling to align technician to the appropriate customer and service need.• Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians.• Follows up on activities to ensure completion in an established timeframe.• Reconciles and invoices all service requests daily.• May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.• Assists with creation of L&M quotations, as needed• Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.• Participates in TB Business Review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues.• Researches and follows up on action items assigned.• Maintains delivery standards consistent with Building Efficiency North America objectives for sustainable, profitable service growth through efficient execution of the work sold.• Ensures that all customer account information required to support call management activities and scheduling are kept up to date in NxGen.• Supports administration and resolution of warranty claims.• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.• Reconciliation of accounts payable exceptions as necessary.• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.• Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.• Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues.• Processes invoice credits and re-bills, as necessary.• Proactively contacts customers ensure customer satisfaction and a commitment to pay.• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.• Support inventory control process including updating equipment asset transactions.• Provide additional service administration support, as assigned.Advantages• Gain valuable experience working for a well-recognized organization• Work Full time hours on a 1-month assignment with possibility to the extension• Earn a competitive wage ($17.42 per hour)• Edmonton OfficeQualifications• Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two years of service industry experience with service operations and / or scheduling.• Must demonstrate the ability to follow direction and work independently while demonstrating solid organizational and attention to detail skills.• Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude.• Able to prioritize work activities based upon financial impact to desired business goals.• Able to positively represent Johnson Controls and communicate with others at varying levels.• Able to influence diverse teams to accomplish tasks/goals.• Able to use Service Management software and financial accounting systems.Lindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES• Gain valuable experience working for a well-recognized organization• Work Full time hours on a 12 month assignment with possibility to the extension• Earn a competitive wage ($17.42 per hour)• Edmonton OfficeRESPONSIBILITIES• Receives customer requests for unscheduled or scheduled service.• Determines customer needs and matches appropriate skillset to the need.• Coordinates with the Technician to communicate the action plan and services to be provided to the customer.• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.• Coordinates labor scheduling to align technician to the appropriate customer and service need.• Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians.• Follows up on activities to ensure completion in an established timeframe.• Reconciles and invoices all service requests daily.• May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.• Assists with creation of L&M quotations, as needed• Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.• Participates in TB Business Review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues.• Researches and follows up on action items assigned.• Maintains delivery standards consistent with Building Efficiency North America objectives for sustainable, profitable service growth through efficient execution of the work sold.• Ensures that all customer account information required to support call management activities and scheduling are kept up to date in NxGen.• Supports administration and resolution of warranty claims.• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.• Reconciliation of accounts payable exceptions as necessary.• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.• Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.• Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues.• Processes invoice credits and re-bills, as necessary.• Proactively contacts customers ensure customer satisfaction and a commitment to pay.• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.• Support inventory control process including updating equipment asset transactions.• Provide additional service administration support, as assigned.QUALIFICATIONS• Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two years of service industry experience with service operations and / or scheduling.• Must demonstrate the ability to follow direction and work independently while demonstrating solid organizational and attention to detail skills.• Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude.• Able to prioritize work activities based upon financial impact to desired business goals.• Able to positively represent Johnson Controls and communicate with others at varying levels.• Able to influence diverse teams to accomplish tasks/goals.• Able to use Service Management software and financial accounting systems.SUMMARYOur client in the security and alarms industry is looking for a data coordinator to work a 1-month assignment in their Edmonton office! If successful you will work 40 hours per week at a rate of $17.42 per hour.

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