job postings bilingual call center jobs in toronto

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bilingual call center toronto Jobs

about bilingual call centre jobs in Toronto

Toronto is one of the most diverse cities in Canada. As a result, residents require customer service in a variety of languages. Bilingual call centres offer services to customers in their preferred language. As a call centre rep, you will provide service, help people update their accounts, sell products, and communicate with customers. There are currently just over 37,000 bilingual call centre jobs in Toronto, down slightly (-0.7%) from the previous year. Overall, jobs in this area are down by 8% since 2007.

bilingual call centre salaries in Toronto

Working in a bilingual call centre in Toronto has its advantages. It pays better than other call centre jobs. Many positions also offer performance bonuses and commission. Here are the average salaries for bilingual call centre workers in Toronto:

Entry level salary: $31.2k to $36.5k
Intermediate salary: $33.8k to $39.5k
Senior salary: $36.3k to $42.6k

top industries for bilingual call centres in Toronto

Toronto is a multicultural city and serves the needs of people who speak many different languages. Therefore, companies across many industries require bilingual people to help them provide service and support to their customers. If you speak more than one language and want to work in a call centre environment, here are some of the top industries to consider during your job search:

  • Business support services
  • Wired telecommunications carriers
  • Wireless telecommunications carriers
  • Employment services
  • Automobile dealers

in demand skills in Toronto

Language and communication skills are at the top of the list when working in a bilingual call centre in Toronto. However, depending on the company you work for, additional skills and experience are an asset. Here are the top in demand skills for bilingual call centre workers in the Greater Toronto Area:

  • Bilingual French
  • Microsoft Office
  • Anti-Money Laundering (AML)
  • Customer Relations Management (CRM)
  • KYC

next steps for bilingual call centre representatives

Experience working in a bilingual call centre environment can open the door to many career paths. Many call centre reps move into management positions. Others use the experience to move into roles in marketing, communications and many other industries.

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