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all about bilingual call centre jobs
As a bilingual call centre employee, your main role will be to provide customer service to customers in one or more languages. Depending on your position, you may be making outgoing calls and reaching out to customers, or receiving inbound calls with the goal of helping customers complete an action, troubleshooting an issue or providing information.
what bilingual call centre jobs entail
Bilingual call centre workers typically work in a call centre/office environment. There is also the potential to work remotely. You will spend most of your time working on the computer and using communications technology to help customers. Many work standard office hours, however, some evening and weekend shifts are possible. There is no travel required for the position. You can expect to report to a call centre manager or team leader.
average bilingual call centre salaries
If you are looking for call centre positions and speak a second language, then working as a bilingual call centre representative is an ideal position, and it pays more than other call centre positions. Since bilingual call centre workers are in demand, you can expect a higher salary. The average salary for a bilingual call centre worker is about $40,000 annually. At the low end, you can expect to make about $32,000 per year, with the potential to make more than $50,000. Commission and bonuses may also be part of your compensation package.
your day to day tasks
Day-to-day tasks at call centres tend to be fairly consistent. Your role could involve incoming or outgoing calls, and your area of focus, such as the type of customer service you are providing, will shape your role and responsibilities. Some of the daily tasks that are part of your role include the following:
- providing customer support
- helping customers with troubleshooting issues related to products or services
- processing customer orders and updating client files
- providing information about company products and services
- sales and special offers
- handling customer complaints and escalating issues to management
- receiving training and coaching from team leaders
- collecting customer information
where you can work
Bilingual call centre employees work for customer service oriented companies. The companies tend to have an international presence or have a large number of customers that require service in languages other than English. Many companies typically have a presence in communications, manufacturing, retail, or sales. Call centres are located across the country, with some providing you with the opportunity to work from home.
what you bring to the table
Being bilingual is a required skill for this position. While French is a commonly required language, companies are also seeking professionals with experience speaking a wide variety of languages including Spanish, Chinese, Russian, German, and others. In addition to language skills, here are some of the additional skills requirements that may be part of the job:
- the ability to speak, read, and write in other languages
- exceptional written and verbal communications skills
- strong customer service and customer relations skills
- strong sales and marketing skills
- a strong technology acumen
- strong time management and organization skills
- the ability to work in a team setting
- easily coachable and a desire for continuous skill development
training and certifications
A high school diploma or GED is commonly a minimum requirement to work in a call centre. However, depending on the call centre type, additional education and experience may be required. Having a college or university diploma is an asset. For bilingual call centres, experience with at least one language other than English is required. Additional training will be provided by the hiring company.
where your career is headed
Bilingual call centre positions are often the launching point for careers in communications, customer service, sales, and marketing. With experience, you can expect to move on to a supervisor role within the call centre or move on to other related roles in the company. Your experience working in a call centre will help prepare you for many other roles that require expertise in dealing with customers. Bilingual customer service professionals are in high demand and job prospects are good.
- Are you outgoing, love talking to people, and love getting to be involved in making things happen?If so, we may have just the opportunity for you!You'll be engaging members of the public in an upcoming election, and helping them out!If you're fluently bilingual, have a great attitude, and want to work, this is the job for you!Advantages- Earn up to $20/hr! (base rate + call bonus + language bonus)- Shifts are M-F 12:30-9pm, S/S 12-6- Work from Home- Flexible shift selection!- Work for a great company- Great networking opportunityResponsibilities- Outbound calling to the local populous- Achieving pre-established goals - Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notesQualifications- Fluently Bilingual in English and French- Must have a computer running windows 8 (or higher), or Mac iOS 10.14 (or higher) - MUST be able to directly connect to your modem/router- Clear communication over the phone and exceptional listening skills- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail would be a good asset- Experience in Restaurants or any fast pace environment is an asset- Direct call center experience is a strong asset, - Customer Service experience is an assetSummaryIf all of the above sounds like you, please apply directly to this posting!Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (Please use "Bilingual Fundraiser" as the subject)Calling us at: 613.726.0220 ext 4We appreciate all applications, however, only those who meet the requirements for this position will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Are you outgoing, love talking to people, and love getting to be involved in making things happen?If so, we may have just the opportunity for you!You'll be engaging members of the public in an upcoming election, and helping them out!If you're fluently bilingual, have a great attitude, and want to work, this is the job for you!Advantages- Earn up to $20/hr! (base rate + call bonus + language bonus)- Shifts are M-F 12:30-9pm, S/S 12-6- Work from Home- Flexible shift selection!- Work for a great company- Great networking opportunityResponsibilities- Outbound calling to the local populous- Achieving pre-established goals - Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notesQualifications- Fluently Bilingual in English and French- Must have a computer running windows 8 (or higher), or Mac iOS 10.14 (or higher) - MUST be able to directly connect to your modem/router- Clear communication over the phone and exceptional listening skills- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail would be a good asset- Experience in Restaurants or any fast pace environment is an asset- Direct call center experience is a strong asset, - Customer Service experience is an assetSummaryIf all of the above sounds like you, please apply directly to this posting!Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (Please use "Bilingual Fundraiser" as the subject)Calling us at: 613.726.0220 ext 4We appreciate all applications, however, only those who meet the requirements for this position will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
