- We are looking for a high-energy, detail-oriented Bilingual Customer Service Representative to join a growing Manufacturer in Barrie.This role is perfect for a professional who balances a positive attitude with the technical "know-how" to manage orders and support sales growth.Why You’ll Love This RoleIn this dynamic position, you’re the hero behind the scenes. You’ll blend top-tier Customer Service . If you love staying busy and making a tangible impact,We are looking for a high-energy, detail-oriented Bilingual Customer Service Representative to join a growing Manufacturer in Barrie.This role is perfect for a professional who balances a positive attitude with the technical "know-how" to manage orders and support sales growth.Why You’ll Love This RoleIn this dynamic position, you’re the hero behind the scenes. You’ll blend top-tier Customer Service . If you love staying busy and making a tangible impact,
- Are you a natural problem-solver who loves helping people? Randstad is excited to partner with a world leader in healthcare and pharmaceuticals to find a Bilingual Customer Care Representative. In this role, you’ll be the heartbeat of the team, making sure every customer has a seamless experience from the moment they place an order until it arrives at their door. You’ll act as the go-to person for both your teammates and your customers, ensuring every requAre you a natural problem-solver who loves helping people? Randstad is excited to partner with a world leader in healthcare and pharmaceuticals to find a Bilingual Customer Care Representative. In this role, you’ll be the heartbeat of the team, making sure every customer has a seamless experience from the moment they place an order until it arrives at their door. You’ll act as the go-to person for both your teammates and your customers, ensuring every requ
- Are you a dedicated professional with a passion for technology and a talent for communication? Randstad Professional is currently seeking a Bilingual Customer Service Representative to join a global leader in the Consumer Electronics industry. This is an incredible opportunity to leverage your linguistic skills and technical aptitude in a dynamic, hybrid work environment.As a Bilingual Customer Service Representative, you will be the face of the organizatiAre you a dedicated professional with a passion for technology and a talent for communication? Randstad Professional is currently seeking a Bilingual Customer Service Representative to join a global leader in the Consumer Electronics industry. This is an incredible opportunity to leverage your linguistic skills and technical aptitude in a dynamic, hybrid work environment.As a Bilingual Customer Service Representative, you will be the face of the organizati
- Are you a fluently bilingual professional who loves solving puzzles and helping people? We are looking for a Bilingual (FR/EN) Customer Service Representative to join a high-performing, collaborative team in Burlington.This isn't just about answering phones—it's about being the critical link between our products and our customers. If you are a proactive thinker who thrives in a fast-paced environment and enjoys the "behind-the-scenes" energy of a professioAre you a fluently bilingual professional who loves solving puzzles and helping people? We are looking for a Bilingual (FR/EN) Customer Service Representative to join a high-performing, collaborative team in Burlington.This isn't just about answering phones—it's about being the critical link between our products and our customers. If you are a proactive thinker who thrives in a fast-paced environment and enjoys the "behind-the-scenes" energy of a professio
- Are you interested in working in the Insurance Industry? Do you speak clear French and English and are passionate about helping people? You're in luck! We're looking for a Bilingual French Customer Service Representatives that want to grow and evolve within a company and have a long term career !- $46,000 Annual Salary- Full time, Permanent position- Hybrid Workstyle ( 4 days at home and 1 day in office located in Winnipeg - Strong English and French commAre you interested in working in the Insurance Industry? Do you speak clear French and English and are passionate about helping people? You're in luck! We're looking for a Bilingual French Customer Service Representatives that want to grow and evolve within a company and have a long term career !- $46,000 Annual Salary- Full time, Permanent position- Hybrid Workstyle ( 4 days at home and 1 day in office located in Winnipeg - Strong English and French comm
- Are you interested in working in the Insurance Industry? Do you speak English AND French and are passionate about helping people? You're in luck! We're looking for Bilingual Customer Service Representatives that want to grow and evolve within a company and have a long term career ! Start Date: June 2ndAdvantages- $49,500 Annual Salary- Permanent position, 37.5 hours per week- Hybrid Workstyle ( 4 days at home and 1 day in office located in downtown MontreAre you interested in working in the Insurance Industry? Do you speak English AND French and are passionate about helping people? You're in luck! We're looking for Bilingual Customer Service Representatives that want to grow and evolve within a company and have a long term career ! Start Date: June 2ndAdvantages- $49,500 Annual Salary- Permanent position, 37.5 hours per week- Hybrid Workstyle ( 4 days at home and 1 day in office located in downtown Montre
- We are looking for a Customer Service Representative to join our client in the insurance industry in Montreal. You will be required to provide exceptional customer service regarding insurance benefits.Must be available for a shift between 8:00 AM to 8:00 PM daily - Monday through FridayLocation: Montreal (remote position)Advantages - Work from home, full-time schedule.- Schedule: Monday to Friday, between 8 AM and 8 PM- Start date: as soon as possible- 3-mWe are looking for a Customer Service Representative to join our client in the insurance industry in Montreal. You will be required to provide exceptional customer service regarding insurance benefits.Must be available for a shift between 8:00 AM to 8:00 PM daily - Monday through FridayLocation: Montreal (remote position)Advantages - Work from home, full-time schedule.- Schedule: Monday to Friday, between 8 AM and 8 PM- Start date: as soon as possible- 3-m
- Are you a results-oriented communicator who thrives in a fast-paced, collaborative environment? As a global leader in talent solutions, Randstad is seeking a dedicated Bilingual Customer Service Representative to join a high-performing team in Markham, Ontario. This is a specialized, short-term contract role, approximately a 7 week term focused on driving engagement for an upcoming major industry event in the Quebec and Ontario market. In this position, yoAre you a results-oriented communicator who thrives in a fast-paced, collaborative environment? As a global leader in talent solutions, Randstad is seeking a dedicated Bilingual Customer Service Representative to join a high-performing team in Markham, Ontario. This is a specialized, short-term contract role, approximately a 7 week term focused on driving engagement for an upcoming major industry event in the Quebec and Ontario market. In this position, yo
- Our Contact Centre agents have the privilege of speaking to millions of Canadians each year. In each call, they can make an immediate difference in the lives of our Clients and advisors.The main function of a bilingual customer service representative is to provide assistance and resolve customer concerns while effectively communicating in two languages. A typical bilingual customer service representative is responsible for ensuring customer satisfaction byOur Contact Centre agents have the privilege of speaking to millions of Canadians each year. In each call, they can make an immediate difference in the lives of our Clients and advisors.The main function of a bilingual customer service representative is to provide assistance and resolve customer concerns while effectively communicating in two languages. A typical bilingual customer service representative is responsible for ensuring customer satisfaction by
- The Customer Service Representative III supports the administrative management of company's Québec’s non-regulated activities while delivering excellent service to both internal and external stakeholders.JOB TITLE: Bilingual Customer Service Representative IIILOCATION: Québec, GatineauSCHEDULE: 35h hours weekly, onsite onlyFully onsite positionAdvantages• Contract Duration: 1-Year Contract (with strong potential for extension)• Salary: $25.18 / hour• LocatThe Customer Service Representative III supports the administrative management of company's Québec’s non-regulated activities while delivering excellent service to both internal and external stakeholders.JOB TITLE: Bilingual Customer Service Representative IIILOCATION: Québec, GatineauSCHEDULE: 35h hours weekly, onsite onlyFully onsite positionAdvantages• Contract Duration: 1-Year Contract (with strong potential for extension)• Salary: $25.18 / hour• Locat
- Join an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!In this Part time permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience. We are looking for an empathetic person who is passionate about human relations to promote the brand image.25 hours a week:- Must be available to work 1 evening shift Thursday or Friday- Must be available to work 1 wJoin an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!In this Part time permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience. We are looking for an empathetic person who is passionate about human relations to promote the brand image.25 hours a week:- Must be available to work 1 evening shift Thursday or Friday- Must be available to work 1 w
- Join an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!In this Part time permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience. We are looking for an empathetic person who is passionate about human relations to promote the brand image.25 hours a week:- Must be available to work 1 evening shift Thursday or Friday- Must be available to work 1 wJoin an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!In this Part time permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience. We are looking for an empathetic person who is passionate about human relations to promote the brand image.25 hours a week:- Must be available to work 1 evening shift Thursday or Friday- Must be available to work 1 w
- The Customer Service Representative III supports the administrative management of company's Québec’s non-regulated activities while delivering excellent service to both internal and external stakeholders.JOB TITLE: Bilingual Customer Service Representative IIILOCATION: Québec, GatineauHYBRID: 3 days in office (Mon/Tues/Thurs) and 2 days remote (Wed/Friday).SCHEDULE: 7h/day 8:30am to 4h30pm (1hour lunch)Advantages• Contract Duration: 1-Year Contract (with sThe Customer Service Representative III supports the administrative management of company's Québec’s non-regulated activities while delivering excellent service to both internal and external stakeholders.JOB TITLE: Bilingual Customer Service Representative IIILOCATION: Québec, GatineauHYBRID: 3 days in office (Mon/Tues/Thurs) and 2 days remote (Wed/Friday).SCHEDULE: 7h/day 8:30am to 4h30pm (1hour lunch)Advantages• Contract Duration: 1-Year Contract (with s
- Moving is one of life’s most significant stressors, but for the members of the Canadian Armed Forces, it is a frequent reality of their service to our country. As a Relocation Advisor, you aren't just processing paperwork; you are a strategic partner and the primary anchor for these families. You will turn a complex, high-stakes logistical challenge into a seamless, supportive journey, ensuring those who serve us are taken care of at home.This is a career-Moving is one of life’s most significant stressors, but for the members of the Canadian Armed Forces, it is a frequent reality of their service to our country. As a Relocation Advisor, you aren't just processing paperwork; you are a strategic partner and the primary anchor for these families. You will turn a complex, high-stakes logistical challenge into a seamless, supportive journey, ensuring those who serve us are taken care of at home.This is a career-
- Are you a bilingual communicator who thrives in a high-energy environment? We are looking for Bilingual Customer Service Representatives to join a brand-new department within a premier national Loyalty program. This role is 100% remote, offering you the chance to support customers across Canada from the comfort of your home!> Salary: $20/hour> Training: 3 weeks (Monday–Friday, 9 AM – 5 PM EST).> Hours of Operation: Monday to Friday (8 AM – 10 PM EST) and SAre you a bilingual communicator who thrives in a high-energy environment? We are looking for Bilingual Customer Service Representatives to join a brand-new department within a premier national Loyalty program. This role is 100% remote, offering you the chance to support customers across Canada from the comfort of your home!> Salary: $20/hour> Training: 3 weeks (Monday–Friday, 9 AM – 5 PM EST).> Hours of Operation: Monday to Friday (8 AM – 10 PM EST) and S
- Moving is one of life’s most significant stressors, but for the members of the Canadian Armed Forces, it is a frequent reality of their service to our country. As a Relocation Advisor, you aren't just processing paperwork; you are a strategic partner and the primary anchor for these families. You will turn a complex, high-stakes logistical challenge into a seamless, supportive journey, ensuring those who serve us are taken care of at home.This is a career-Moving is one of life’s most significant stressors, but for the members of the Canadian Armed Forces, it is a frequent reality of their service to our country. As a Relocation Advisor, you aren't just processing paperwork; you are a strategic partner and the primary anchor for these families. You will turn a complex, high-stakes logistical challenge into a seamless, supportive journey, ensuring those who serve us are taken care of at home.This is a career-
- Become the heart of our bilingual customer service team in Montreal or Pointe-Claire!Are you looking for a permanent position where your empathy, thoroughness, and bilingualism can make a real difference? Come thrive within a well-established, people-first company dedicated to home care services.Whether you are based in Montreal-Est or Pointe-Claire, your role will be vital: you will serve as the essential bridge between our clients and our employees, commBecome the heart of our bilingual customer service team in Montreal or Pointe-Claire!Are you looking for a permanent position where your empathy, thoroughness, and bilingualism can make a real difference? Come thrive within a well-established, people-first company dedicated to home care services.Whether you are based in Montreal-Est or Pointe-Claire, your role will be vital: you will serve as the essential bridge between our clients and our employees, comm
- Bilingual Relocation Advisor – Exclusive Opportunities for Ottawa & Gatineau TalentAre you a bilingual professional residing in the Ottawa or Gatineau region?Here is your chance to secure a highly coveted career that blends premier, structure-driven onsite training with a **100% full-time work-from-home (WFH) career path!**Moving is stressful, but for Canadian Armed Forces (CAF) members, it is a way of life. We are seeking empathetic, sharp, and solution-dBilingual Relocation Advisor – Exclusive Opportunities for Ottawa & Gatineau TalentAre you a bilingual professional residing in the Ottawa or Gatineau region?Here is your chance to secure a highly coveted career that blends premier, structure-driven onsite training with a **100% full-time work-from-home (WFH) career path!**Moving is stressful, but for Canadian Armed Forces (CAF) members, it is a way of life. We are seeking empathetic, sharp, and solution-d
- Are you bilingual with a passion for customer service? Get ready to take on a new challenge.We are looking for a bilingual Customer Service Representative for a leader in furniture sales in Laval. This is a stable job with flexible hours and a team-oriented work environment despite the company's size. It's the perfect opportunity for a dynamic individual who is available to start quickly.Are you ready to kick-start your new career without delay? Contact meAre you bilingual with a passion for customer service? Get ready to take on a new challenge.We are looking for a bilingual Customer Service Representative for a leader in furniture sales in Laval. This is a stable job with flexible hours and a team-oriented work environment despite the company's size. It's the perfect opportunity for a dynamic individual who is available to start quickly.Are you ready to kick-start your new career without delay? Contact me
- Elevate your professional career by joining a national industry leader that defines excellence in client services and employee satisfaction. This permanent Bilingual Customer Relations Specialist role is designed for high-caliber communicators who want to trade the traditional call-center grind for a sophisticated, solution-oriented environment in London.In this role, you aren’t just answering phones, you are a strategic brand ambassador managing complex iElevate your professional career by joining a national industry leader that defines excellence in client services and employee satisfaction. This permanent Bilingual Customer Relations Specialist role is designed for high-caliber communicators who want to trade the traditional call-center grind for a sophisticated, solution-oriented environment in London.In this role, you aren’t just answering phones, you are a strategic brand ambassador managing complex i
- Bilingual Relocation Advisor – Exclusive Opportunities for Ottawa & Gatineau TalentAre you a bilingual professional residing in the Ottawa or Gatineau region?Here is your chance to secure a highly coveted career that blends premier, structure-driven onsite training with a **100% full-time work-from-home (WFH) career path!****The Onsite Training Pipeline (2–3 Months Total):**Moving is stressful, but for Canadian Armed Forces (CAF) members, it is a way of liBilingual Relocation Advisor – Exclusive Opportunities for Ottawa & Gatineau TalentAre you a bilingual professional residing in the Ottawa or Gatineau region?Here is your chance to secure a highly coveted career that blends premier, structure-driven onsite training with a **100% full-time work-from-home (WFH) career path!****The Onsite Training Pipeline (2–3 Months Total):**Moving is stressful, but for Canadian Armed Forces (CAF) members, it is a way of li
- Do you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Then we have the job for YOU!Randstad is seeking a dynamic and highly motivated Bilingual Customer Service Representative to join our client's team in North York. This is a 6-month contract opportunity with the potential for permanent placement, offering a flexible remote work enviroDo you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Then we have the job for YOU!Randstad is seeking a dynamic and highly motivated Bilingual Customer Service Representative to join our client's team in North York. This is a 6-month contract opportunity with the potential for permanent placement, offering a flexible remote work enviro
- Elevate your professional career by joining a national industry leader that defines excellence in client services and employee satisfaction. This permanent Bilingual Customer Relations Specialist role is designed for high-caliber communicators who want to trade the traditional call-center grind for a sophisticated, solution-oriented environment in London.In this role, you aren’t just answering phones, you are a strategic brand ambassador managing complex iElevate your professional career by joining a national industry leader that defines excellence in client services and employee satisfaction. This permanent Bilingual Customer Relations Specialist role is designed for high-caliber communicators who want to trade the traditional call-center grind for a sophisticated, solution-oriented environment in London.In this role, you aren’t just answering phones, you are a strategic brand ambassador managing complex i
- We are hiring a French Bilingual Customer Service Representative / Patient Coordinator to join a leading pharmaceutical company in Downtown Moncton.Fluency Level FRENCH AND ENGLISH is a must for the role !Assisting with enrolling patients into programs while providing optimal, patient-first customer service. You will be the main point of contact for patients, clients, and other stakeholders. - 3 month contract, Temporary Opportunity (NO PART TIMERS ) - LWe are hiring a French Bilingual Customer Service Representative / Patient Coordinator to join a leading pharmaceutical company in Downtown Moncton.Fluency Level FRENCH AND ENGLISH is a must for the role !Assisting with enrolling patients into programs while providing optimal, patient-first customer service. You will be the main point of contact for patients, clients, and other stakeholders. - 3 month contract, Temporary Opportunity (NO PART TIMERS ) - L
- Elevate your professional career by joining a national industry leader that defines excellence in client services and employee satisfaction. This permanent Bilingual Customer Relations Specialist role is designed for high-caliber communicators who want to trade the traditional call-center grind for a sophisticated, solution-oriented environment in Winnipeg.In this role, you aren’t just answering phones, you are a strategic brand ambassador managing complexElevate your professional career by joining a national industry leader that defines excellence in client services and employee satisfaction. This permanent Bilingual Customer Relations Specialist role is designed for high-caliber communicators who want to trade the traditional call-center grind for a sophisticated, solution-oriented environment in Winnipeg.In this role, you aren’t just answering phones, you are a strategic brand ambassador managing complex
- We are seeking a polished Bilingual French Customer Service Representative for a 12-month hybrid contract with a leading healthcare supply company in Mississauga (near the 401).In this role, you will work within a collaborative team to provide high-quality administrative and order management support for French-speaking clients. We are looking for a strong problem-solver residing in the Mississauga area who is available to start immediately.Position: BilingWe are seeking a polished Bilingual French Customer Service Representative for a 12-month hybrid contract with a leading healthcare supply company in Mississauga (near the 401).In this role, you will work within a collaborative team to provide high-quality administrative and order management support for French-speaking clients. We are looking for a strong problem-solver residing in the Mississauga area who is available to start immediately.Position: Biling
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all about bilingual customer service jobs
Working with customers from different cultures can mean you will be required to have very specific training, and this training will vary based on the type of company you work for and other details of your position. Plus, not all bilingual customer service representatives are required to speak the same languages. Today, there is need for people who speak English as well as French, Spanish, Mandarin, Taiwanese, German, French, Russian, Czech, Polish, and many other languages.
what bilingual customer service entails
Depending on your position, you may be required to offer customer service over the phone, online, or in person. You may answer questions, help with customer accounts, troubleshooting, providing advice, and more. Bilingual customer service jobs usually require that the employee be able to naturally read from a script, be computer literate and have excellent people skills.
average bilingual customer service salaries
Bilingual customer service professionals who can offer more skills, speak in multiple languages and have more experience will be able to command higher salaries than customer service job applicants who cannot speak more than one language. Most customer service jobs offer higher-than-average starting rates and bonuses for bilingual employees, whether they are paid on an hourly rate or salaried basis.
The average starting rate for customer service reps is about $30,000, however bilingual customer service reps will find they can make more, even when just starting out in the field. With 5+ years of experience, you can expect to command a salary in the $45,000 range.
your day to day tasks
Although it’s common for bilingual customer service representatives to deal with issues such as complaints, that isn’t the only aspect of being in this kind of field.
Some representatives actually offer training to customers; others may perform outbound sales calling to upsell or cross-sell potential or current customers. Therefore, they may need to be able to think on their feet and maintain a pleasant attitude. Day-to-day tasks include:
- answering customer inquiries
- cold calling/sales calls
- updating customer records
- speaking to customers over the phone or computer
- completing transactions for customers
- processing refund, returns or other issues
where you can work
Bilingual customer service reps are in demand across Canada, but they are particularly in high demand in regions with a large multicultural population. The Greater Toronto Area, Ottawa, and the province of Quebec offer many bilingual customer service career opportunities. You may also be able to work remotely or from home.
what you bring to the table
As with any customer-related positions, Bilingual Customer Service jobs require a high degree of ability when it comes to communicating with customers. Sometimes, the communication happens in a face-to-face venue; other times, it may be over the telephone. In today’s internet era, some Bilingual Customer Service reps help clients via text messaging, chat rooms or emails. Thus, the applicant must be motivated to serve, as well as ready for anything. Skills requirements include:
- being able to speak two or more languages
- highly effective and clear communicator
- strong interpersonal skills
- organization and prioritization skills
- ability to work under pressure
- experience with CRMs and other database software programs
training and certifications
Bilingual customer service jobs do not necessarily require any kind of formal academic training. However, some organizations do prefer to work with people who have graduated from two- or four-year degree programs at universities. Having a college or university degree will also allow you to specialize in a specific area, work for a company or position related to your degree and help you be a candidate to move up in the company in the future.
In general, the only expertise one must have to get into the field of bilingual customer service jobs is to know at least one language other than English. Of course, it’s helpful you have some previous customer service experience. Bilingual customer service personnel can also increase their earning potential by learning new languages.
where your career is headed
A bilingual customer service representative who can perform his or her job with ease can expect to move up the chain of command and take on roles in sales and customer service management. As Canada continues to become more diverse and as the global economy expands, the need for professionals who can offer customer service in multiple languages will continue to increase.