bilingual customer service toronto Jobs
about bilingual customer service jobs in Toronto
Toronto has one of the largest bilingual customer service industries in all of Canada. There are currently more than 37,000 jobs, which is down less than 1% (0.7%) since last year. Overall, jobs in this area are down 8% since 2007. This may be due to new technology developments in the customer service industry. But there are still plenty of jobs, especially for candidates who have strong communication and customer service abilities.
bilingual customer service salaries in Toronto
The ability to speak more than one language has its advantages in the customer service industry. Those working in bilingual customer service-based jobs tend to make more money than those who can only speak one language. Here are the current ranges for bilingual customer service salaries in Toronto:
Entry level salary: $48k to $50k
Intermediate salary: $51k to $55k
Senior salary: $56k to $60.5k
top industries for bilingual customer service workers in Toronto
As an international city, Toronto is home to people from all over the world. Residents and business professionals speak dozens of languages. There is a need for customer service professionals in all industries who can communicate in multiple languages. If you are looking for bilingual customer service jobs in Toronto, here are the top industries to consider:
- Business support services
- Wired telecommunications carriers
- Wireless telecommunications carriers
- Employment services
- Automobile dealers
in demand skills in Toronto
Customer service professionals need to be strong communicators, have a knack for dealing with people, and have strong social skills. However, there are many additional business and technology skills today’s bilingual customer service reps need to possess. Here are the in demand skills in Toronto hiring companies look for in candidates:
- Bilingual French
- Microsoft Office
- Anti-Money Laundering (AML)
- Customer Relations Management (CRM)
- KYC
next steps for bilingual customer service representatives
The need for people who can speak multiple languages will only increase as Toronto becomes more diverse. Bilingual customer service reps typically move into management roles within sales, customer service, and communications.