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      • Delta, British Columbia
      • Permanent
      Our client in Delta BC is looking for a dynamic Service Dispatch Administrator for their large and growing company. The Service Dispatch Administrator is responsible for requests such as the creation of sublet PO’s, receiving of these PO’s for payment and closing of WO’s not connected to technicians orders. They are responsible for posting technician lost time, status 36 work orders, crediting and rebilling and posting installs. Impact of Action: The quality of his/her work directly influences customer satisfaction, loyalty and departmental profits.Advantages- M-F - 8am-4:30pm- Benefits - Work with leading agents- Growth opportunities- Salary $54-56k/year - depending on experience. ResponsibilitiesQueue support and Administrative Duties 45%• Take incoming customer calls, and place calls on the DMS callboard• Post WO’s as required• Reply to internal dept. emails sent to the “Openworkorder” email box.• Review and assist with status 36 report• Provide vacation coverage for offline duties of other Call Center Agent• Request changes to customer equipment list i.e. moved, scrapped and serial numbers.• Review all open “service sublets”. Contact the vendor for copy of the INV’s. Once INV is received,also responsible to receive the PO in JDE and close the WO.• Assist with install requests, lay-downs and stand-ups.• Contact technician(s) to coordinate the service install.Technician Administration 40%• Posting technician lost time• Provide sublet PO #’s (service and parts) to technicians as requiredSpecialty Jobs 5%• Investigate open orders with time posted and not posted to a status• Credit card machine and it’s functions and connections to work orders• Orders in status 60 from warranty• Train new employees• Perform other projects and duties as neededQualifications• Highly organized, with great attention to detail and follow-through• Have strong verbal and written communication skills• Demonstrate a professional and positive attitude• Demonstrate excellent time management and organizational skills• Ability to multitask, be a team player• Call centre experience will be an assetSummaryTwo easy ways to apply:1. E-mail resume to Sky at sky.shergill@randstad.ca with the job title in the subject line2. Apply online: http://www.randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client in Delta BC is looking for a dynamic Service Dispatch Administrator for their large and growing company. The Service Dispatch Administrator is responsible for requests such as the creation of sublet PO’s, receiving of these PO’s for payment and closing of WO’s not connected to technicians orders. They are responsible for posting technician lost time, status 36 work orders, crediting and rebilling and posting installs. Impact of Action: The quality of his/her work directly influences customer satisfaction, loyalty and departmental profits.Advantages- M-F - 8am-4:30pm- Benefits - Work with leading agents- Growth opportunities- Salary $54-56k/year - depending on experience. ResponsibilitiesQueue support and Administrative Duties 45%• Take incoming customer calls, and place calls on the DMS callboard• Post WO’s as required• Reply to internal dept. emails sent to the “Openworkorder” email box.• Review and assist with status 36 report• Provide vacation coverage for offline duties of other Call Center Agent• Request changes to customer equipment list i.e. moved, scrapped and serial numbers.• Review all open “service sublets”. Contact the vendor for copy of the INV’s. Once INV is received,also responsible to receive the PO in JDE and close the WO.• Assist with install requests, lay-downs and stand-ups.• Contact technician(s) to coordinate the service install.Technician Administration 40%• Posting technician lost time• Provide sublet PO #’s (service and parts) to technicians as requiredSpecialty Jobs 5%• Investigate open orders with time posted and not posted to a status• Credit card machine and it’s functions and connections to work orders• Orders in status 60 from warranty• Train new employees• Perform other projects and duties as neededQualifications• Highly organized, with great attention to detail and follow-through• Have strong verbal and written communication skills• Demonstrate a professional and positive attitude• Demonstrate excellent time management and organizational skills• Ability to multitask, be a team player• Call centre experience will be an assetSummaryTwo easy ways to apply:1. E-mail resume to Sky at sky.shergill@randstad.ca with the job title in the subject line2. Apply online: http://www.randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Mississauga, Ontario
      • Permanent
      Do you have a passion for true customer service? Do you have an interest in Apparel? Are you good at problem-solving? Do you have experience working in a Call Center? Then we have the job for YOU!Randstad is looking for Customer Service Agents to work for our client in the Apparel Industry. This is a 12 month maternity leave contract position with potential to become permanent for the right person. To find out more, read below.Type: 12 Month ContractHours: Rotational on Monthly Basis 8:00 AM to 4:30 PM – First 4 weeks training in office Or when the candidate is fully trained on the material and ready to work from homeMonthly Rotating Shifts as seen below: Will be remote after training is completed10:30-7:00 PM12.30 PM to 9:00 PM8:00 AM to 4:30 PMSalary: $42,000 - $43,000Location: Work from Home and Office - The first month is in the office in Mississauga then rotational remote shiftsEquipment providedBenefits 2 weeks vacationRoom for growth and developmentAdvantagesADVANTAGES- Competitive Salary - Work from Home (Equipment provided)- Benefits - Room for growth and development - Gain experience in the Apparel Industry - Family-focused culture- Excellent training program- Supportive in a continuous learning environmentResponsibilitiesRESPONSIBILITIES• Provide engaging and friendly customer service via Phone, email and chat.• Assist with navigating online catalogues, placing orders and returns and exchanges.• Enter customer orders into the system accurately within specified timelines.• Provide personal touch and exceptional customer service.• Be proactive and problem solve any customer issues. • Escalate any customer requests/issues to management when appropriate.• Work well independently and within a team. • Tech Savvy.QualificationsQUALIFICATIONS• 3 + years of customer service experience. • Previous call center agent experience• Ability to work independently and as part of a team.• Attention to detail, Interpersonal & communication skills, time management and organizational skills. • Ability to multi-task and meet specified deadlines.• Strong decision making and problem-solving skills.• Education Level - College diploma is preferred.• Basic Computer Skills are required: data entry, Microsoft office, navigating online websites.SummarySUMMARYIf this sounds like you, apply today!1) Apply online2) Send a copy of your resume to "luda.zadorovich@randstad.ca" AND "michael.bertolini@randstad.ca" and mention "Customer Service Role - Apparel"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have a passion for true customer service? Do you have an interest in Apparel? Are you good at problem-solving? Do you have experience working in a Call Center? Then we have the job for YOU!Randstad is looking for Customer Service Agents to work for our client in the Apparel Industry. This is a 12 month maternity leave contract position with potential to become permanent for the right person. To find out more, read below.Type: 12 Month ContractHours: Rotational on Monthly Basis 8:00 AM to 4:30 PM – First 4 weeks training in office Or when the candidate is fully trained on the material and ready to work from homeMonthly Rotating Shifts as seen below: Will be remote after training is completed10:30-7:00 PM12.30 PM to 9:00 PM8:00 AM to 4:30 PMSalary: $42,000 - $43,000Location: Work from Home and Office - The first month is in the office in Mississauga then rotational remote shiftsEquipment providedBenefits 2 weeks vacationRoom for growth and developmentAdvantagesADVANTAGES- Competitive Salary - Work from Home (Equipment provided)- Benefits - Room for growth and development - Gain experience in the Apparel Industry - Family-focused culture- Excellent training program- Supportive in a continuous learning environmentResponsibilitiesRESPONSIBILITIES• Provide engaging and friendly customer service via Phone, email and chat.• Assist with navigating online catalogues, placing orders and returns and exchanges.• Enter customer orders into the system accurately within specified timelines.• Provide personal touch and exceptional customer service.• Be proactive and problem solve any customer issues. • Escalate any customer requests/issues to management when appropriate.• Work well independently and within a team. • Tech Savvy.QualificationsQUALIFICATIONS• 3 + years of customer service experience. • Previous call center agent experience• Ability to work independently and as part of a team.• Attention to detail, Interpersonal & communication skills, time management and organizational skills. • Ability to multi-task and meet specified deadlines.• Strong decision making and problem-solving skills.• Education Level - College diploma is preferred.• Basic Computer Skills are required: data entry, Microsoft office, navigating online websites.SummarySUMMARYIf this sounds like you, apply today!1) Apply online2) Send a copy of your resume to "luda.zadorovich@randstad.ca" AND "michael.bertolini@randstad.ca" and mention "Customer Service Role - Apparel"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Mississauga, Ontario
      • Permanent
      Are you fluent in French and English? Do you have a passion for true customer service? Do you have an interest in Apparel? Are you good at problem-solving? Do you have experience working in a Call Center? Then we have the job for YOU!Randstad is looking for Customer Service Agents to work for our client in the Apparel Industry. This is a permanent position. To find out more, read below.Type: PermanentHours: Rotational on Monthly Basis 8:00 AM to 4:30 PM – First 4 weeks training in office Or when the candidate is fully trained on the material and ready to work from homeMonthly Rotating Shifts as seen below: Will be remote after training is completed10:30-7:00 PM12.30 PM to 9:00 PM8:00 AM to 4:30 PMSalary: $45,000Location: Work from Home and Office - The first month is in the office in Mississauga then rotational remote shiftsEquipment providedRoom for growth and developmentAdvantagesADVANTAGES- Competitive Salary $45,000- Work from Home (Equipment provided)- Benefits from day 1- Room for growth and development - Gain experience in the Apparel Industry - Family-focused culture- Excellent training program- Supportive in a continuous learning environmentResponsibilitiesRESPONSIBILITIES• Provide engaging and friendly customer service in French and English via Phone, email and chat.• Assist with navigating online catalogues, placing orders and returns and exchanges.• Enter customer orders into the system accurately within specified timelines.• Provide personal touch and exceptional customer service.• Be proactive and problem solve any customer issues. • Escalate any customer requests/issues to management when appropriate.• Work well independently and within a team. • Tech Savvy.QualificationsQUALIFICATIONS• Fluent in French and English verbal and written. • 3 + years of customer service experience. • Previous call center agent experience• Ability to work independently and as part of a team.• Attention to detail, Interpersonal & communication skills, time management and organizational skills. • Ability to multi-task and meet specified deadlines.• Strong decision making and problem-solving skills.• Education Level - College diploma is preferred.• Basic Computer Skills are required: data entry, Microsoft office, navigating online websites.SummarySUMMARYIf this sounds like you, apply today!1) Apply online2) Send a copy of your resume to "luda.zadorovich@randstad.ca" AND "michael.bertolini@randstad.ca" and mention "Bilingual Customer Service Role - Apparel"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you fluent in French and English? Do you have a passion for true customer service? Do you have an interest in Apparel? Are you good at problem-solving? Do you have experience working in a Call Center? Then we have the job for YOU!Randstad is looking for Customer Service Agents to work for our client in the Apparel Industry. This is a permanent position. To find out more, read below.Type: PermanentHours: Rotational on Monthly Basis 8:00 AM to 4:30 PM – First 4 weeks training in office Or when the candidate is fully trained on the material and ready to work from homeMonthly Rotating Shifts as seen below: Will be remote after training is completed10:30-7:00 PM12.30 PM to 9:00 PM8:00 AM to 4:30 PMSalary: $45,000Location: Work from Home and Office - The first month is in the office in Mississauga then rotational remote shiftsEquipment providedRoom for growth and developmentAdvantagesADVANTAGES- Competitive Salary $45,000- Work from Home (Equipment provided)- Benefits from day 1- Room for growth and development - Gain experience in the Apparel Industry - Family-focused culture- Excellent training program- Supportive in a continuous learning environmentResponsibilitiesRESPONSIBILITIES• Provide engaging and friendly customer service in French and English via Phone, email and chat.• Assist with navigating online catalogues, placing orders and returns and exchanges.• Enter customer orders into the system accurately within specified timelines.• Provide personal touch and exceptional customer service.• Be proactive and problem solve any customer issues. • Escalate any customer requests/issues to management when appropriate.• Work well independently and within a team. • Tech Savvy.QualificationsQUALIFICATIONS• Fluent in French and English verbal and written. • 3 + years of customer service experience. • Previous call center agent experience• Ability to work independently and as part of a team.• Attention to detail, Interpersonal & communication skills, time management and organizational skills. • Ability to multi-task and meet specified deadlines.• Strong decision making and problem-solving skills.• Education Level - College diploma is preferred.• Basic Computer Skills are required: data entry, Microsoft office, navigating online websites.SummarySUMMARYIf this sounds like you, apply today!1) Apply online2) Send a copy of your resume to "luda.zadorovich@randstad.ca" AND "michael.bertolini@randstad.ca" and mention "Bilingual Customer Service Role - Apparel"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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