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        • Toronto, Ontario
        • Contract
        • $14.25 per hour
        Do you want to work with great Non-Profit organizations?Do you want to have an impact?Do you want to work in a growing sector?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in Toronto! We are looking for candidates to start May 11th for a temporary to a permanent role.If you are motivated, passionate and comfortable working in a wide range of non-profit sectors, then we have the position just for you.Start date: Tuesday, May 11thInterviews: Phone interview will be conductedHours of operation:Shifts vary between Monday-Friday 12:30 PM to 9:00 PM and Saturday 11:00 AM to 5:00 PM (PICK YOUR OWN SHIFTS - a minimum of 3/week)Pay Rate: $14.25 per hour (plus weekly performance bonus) Where:- Work from Home (Must have the proper set up)What:- Outbound call centre (Fundraising) Training: - Mandatory training: Tuesday, May 11th - Friday, May 14thAdvantages- $14.25/hour, plus performance bonus (can earn up to an extra $2/hour on the phones)- Flexible Schedule - Pick the days you want to work! - This position is ideal for students or freelancers because of the great ability for flexible scheduling. - Professional office and working environment- Work for a great company- WORK FROM HOME- Great networking opportunityResponsibilitiesJob Duties for Call Centre Fundraiser include: - Outbound calls (call centre setting) - Fundraising - Collect donations- Provide a great customer experience QualificationsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing preferred) - Flexible Scheduling - Must be able to work a minimum of 3 shifts a week- Clear communication skills over the phone - Exceptional listening and conversational skills- Has basic computer knowledge and data entry skills SummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Anastasia at anastasia.kourniotis@randstad.ca (Reference: Outbound Fundraisers – Toronto)
        Do you want to work with great Non-Profit organizations?Do you want to have an impact?Do you want to work in a growing sector?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in Toronto! We are looking for candidates to start May 11th for a temporary to a permanent role.If you are motivated, passionate and comfortable working in a wide range of non-profit sectors, then we have the position just for you.Start date: Tuesday, May 11thInterviews: Phone interview will be conductedHours of operation:Shifts vary between Monday-Friday 12:30 PM to 9:00 PM and Saturday 11:00 AM to 5:00 PM (PICK YOUR OWN SHIFTS - a minimum of 3/week)Pay Rate: $14.25 per hour (plus weekly performance bonus) Where:- Work from Home (Must have the proper set up)What:- Outbound call centre (Fundraising) Training: - Mandatory training: Tuesday, May 11th - Friday, May 14thAdvantages- $14.25/hour, plus performance bonus (can earn up to an extra $2/hour on the phones)- Flexible Schedule - Pick the days you want to work! - This position is ideal for students or freelancers because of the great ability for flexible scheduling. - Professional office and working environment- Work for a great company- WORK FROM HOME- Great networking opportunityResponsibilitiesJob Duties for Call Centre Fundraiser include: - Outbound calls (call centre setting) - Fundraising - Collect donations- Provide a great customer experience QualificationsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing preferred) - Flexible Scheduling - Must be able to work a minimum of 3 shifts a week- Clear communication skills over the phone - Exceptional listening and conversational skills- Has basic computer knowledge and data entry skills SummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Anastasia at anastasia.kourniotis@randstad.ca (Reference: Outbound Fundraisers – Toronto)
        • Scarborough, Ontario
        • Contract
        Are you BILINGUAL with excellent communication in BOTH English AND French? Are you looking for a foot in the door of a global organization that offers the opportunity for development? Do you thrive in a fast-paced environment and consider yourself to be a team player? If you answered YES to the above questions then we want to hear from you!A global small appliances company is looking for a friendly and dynamic Bilingual Customer Service Representative like you to join a busy call centre environment in Scarborough. The team is small but mighty and is looking for another BILINGUAL SUPERSTAR to join the fast-paced call center. Location: Scarborough (Steeles and McCowan)Hours: Monday to Friday 8:30 am to 5:00 pm (NO WEEKENDS)Pay: $21.00 hourlyThis is a TEMPORARY TO PERMANENT opportunity!What will you be doing?- Responding to inbound calls in English and French regarding various household small appliances- Making changes to customer accounts as needed- Taking and processing orders- Answering questions regarding product warranties - Providing top notch customer service to consumers via phone and emailWhy do you want the job?- Friendly and engaging team environment- Hands on management with daily coaching and feedback- High potential for a contract extension or permanent hire - Onsite parking available- Central Scarborough location close to bus stop- TTC accessible - Eligible for benefits available through Randstad from day 1- Steady work schedule during business hours (NO WEEKENDS)Who are you?- Must be fluent in English and French- 1-3 years of call centre experience- SAP experience considered an asset - Friendly and personable with clear communication- Excellent telephone demeanour If you are customer focused with a positive attitude and engaging personality we want to hear from you!1. Apply online with your Randstad profile at www.randstad.ca2. Send your resume to navpreet.sandhu@randstad.caSara,Navpreet,NavpreetAdvantagesWhy do you want the job?- Friendly and engaging team environment- Hands on management with daily coaching and feedback- High potential for a contract extension or permanent hire - Onsite parking available- Central Scarborough location close to bus stop- TTC accessible - Eligible for benefits available through Randstad from day 1- Steady work schedule during business hours (NO WEEKENDS)ResponsibilitiesWhat will you be doing?- Responding to inbound calls in English and French regarding various household small appliances- Making changes to customer accounts as needed- Taking and processing orders- Answering questions regarding product warranties - Providing top notch customer service to consumers via phone and emailQualificationsWho are you?- Must be fluent in English and French- 1-3 years of call centre experience- SAP experience considered an asset - Friendly and personable with clear communication- Excellent telephone demeanour SummaryAre you BILINGUAL with excellent communication in BOTH English AND French? Are you looking for a foot in the door of a global organization that offers the opportunity for development? Do you thrive in a fast-paced environment and consider yourself to be a team player? If you answered YES to the above questions then we want to hear from you!A global small appliances company is looking for a friendly and dynamic Bilingual Customer Service Representative like you to join a busy call centre environment in Scarborough. The team is small but mighty and is looking for another BILINGUAL SUPERSTAR to join the fast-paced call center.
        Are you BILINGUAL with excellent communication in BOTH English AND French? Are you looking for a foot in the door of a global organization that offers the opportunity for development? Do you thrive in a fast-paced environment and consider yourself to be a team player? If you answered YES to the above questions then we want to hear from you!A global small appliances company is looking for a friendly and dynamic Bilingual Customer Service Representative like you to join a busy call centre environment in Scarborough. The team is small but mighty and is looking for another BILINGUAL SUPERSTAR to join the fast-paced call center. Location: Scarborough (Steeles and McCowan)Hours: Monday to Friday 8:30 am to 5:00 pm (NO WEEKENDS)Pay: $21.00 hourlyThis is a TEMPORARY TO PERMANENT opportunity!What will you be doing?- Responding to inbound calls in English and French regarding various household small appliances- Making changes to customer accounts as needed- Taking and processing orders- Answering questions regarding product warranties - Providing top notch customer service to consumers via phone and emailWhy do you want the job?- Friendly and engaging team environment- Hands on management with daily coaching and feedback- High potential for a contract extension or permanent hire - Onsite parking available- Central Scarborough location close to bus stop- TTC accessible - Eligible for benefits available through Randstad from day 1- Steady work schedule during business hours (NO WEEKENDS)Who are you?- Must be fluent in English and French- 1-3 years of call centre experience- SAP experience considered an asset - Friendly and personable with clear communication- Excellent telephone demeanour If you are customer focused with a positive attitude and engaging personality we want to hear from you!1. Apply online with your Randstad profile at www.randstad.ca2. Send your resume to navpreet.sandhu@randstad.caSara,Navpreet,NavpreetAdvantagesWhy do you want the job?- Friendly and engaging team environment- Hands on management with daily coaching and feedback- High potential for a contract extension or permanent hire - Onsite parking available- Central Scarborough location close to bus stop- TTC accessible - Eligible for benefits available through Randstad from day 1- Steady work schedule during business hours (NO WEEKENDS)ResponsibilitiesWhat will you be doing?- Responding to inbound calls in English and French regarding various household small appliances- Making changes to customer accounts as needed- Taking and processing orders- Answering questions regarding product warranties - Providing top notch customer service to consumers via phone and emailQualificationsWho are you?- Must be fluent in English and French- 1-3 years of call centre experience- SAP experience considered an asset - Friendly and personable with clear communication- Excellent telephone demeanour SummaryAre you BILINGUAL with excellent communication in BOTH English AND French? Are you looking for a foot in the door of a global organization that offers the opportunity for development? Do you thrive in a fast-paced environment and consider yourself to be a team player? If you answered YES to the above questions then we want to hear from you!A global small appliances company is looking for a friendly and dynamic Bilingual Customer Service Representative like you to join a busy call centre environment in Scarborough. The team is small but mighty and is looking for another BILINGUAL SUPERSTAR to join the fast-paced call center.
        • Toronto, Ontario
        • Contract
        Are you an intermediate - senior customer service professional with experience leading call centre teams? Have you been responsible for handling escalated calls, as well as trying to create process improvements within the call centre environment? Are you looking to further develop your skills within a well recognized company? If so, we have an excellent opportunity for you! We are currently looking for a Project Coordinator - Call Centre Operations to support our client, a globally recognized financial institution. In this role you will work full time hours on a 12 month assignment, working remotely until further notice, and earn a competitive pay rate within the industry. Advantages• Gain experience working for a globally recognized organization• Work full time hours a 12 month assignment• Earn a competitive pay rate within the industry• Work from home until further notice (Toronto, ON office)Responsibilities• Account-level triage for compliance and operational controls for the department• Report of compliance test results, and critical quality issues• Investigation and respond to department related complaints, escalate any high-risk situations as appropriate• Maintenance of visual management boards, and digital equivalents• Work with the process managers to identify process improvementsQualifications• Bachelor's degree in Engineering, Business, Commerce or Science• At least 2 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively• At least 2 years of customer service experience in a banking call center or financial services call center• At least 1 year working with Excel (pivot tables, formulas, etc) and reviewing large sets of data• At least 2 years experience working in the Financial Industry• Experience with data analysis or desire to learn• Proficient using agent facing systemSummaryAre you an intermediate - senior customer service professional with experience leading call centre teams? Have you been responsible for handling escalated calls, as well as trying to create process improvements within the call centre environment? Are you looking to further develop your skills within a well recognized company? If so, we have an excellent opportunity for you! We are currently looking for a Project Coordinator - Call Centre Operations to support our client, a globally recognized financial institution. In this role you will work full time hours on a 12 month assignment, working remotely until further notice, and earn a competitive pay rate within the industry.
        Are you an intermediate - senior customer service professional with experience leading call centre teams? Have you been responsible for handling escalated calls, as well as trying to create process improvements within the call centre environment? Are you looking to further develop your skills within a well recognized company? If so, we have an excellent opportunity for you! We are currently looking for a Project Coordinator - Call Centre Operations to support our client, a globally recognized financial institution. In this role you will work full time hours on a 12 month assignment, working remotely until further notice, and earn a competitive pay rate within the industry. Advantages• Gain experience working for a globally recognized organization• Work full time hours a 12 month assignment• Earn a competitive pay rate within the industry• Work from home until further notice (Toronto, ON office)Responsibilities• Account-level triage for compliance and operational controls for the department• Report of compliance test results, and critical quality issues• Investigation and respond to department related complaints, escalate any high-risk situations as appropriate• Maintenance of visual management boards, and digital equivalents• Work with the process managers to identify process improvementsQualifications• Bachelor's degree in Engineering, Business, Commerce or Science• At least 2 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively• At least 2 years of customer service experience in a banking call center or financial services call center• At least 1 year working with Excel (pivot tables, formulas, etc) and reviewing large sets of data• At least 2 years experience working in the Financial Industry• Experience with data analysis or desire to learn• Proficient using agent facing systemSummaryAre you an intermediate - senior customer service professional with experience leading call centre teams? Have you been responsible for handling escalated calls, as well as trying to create process improvements within the call centre environment? Are you looking to further develop your skills within a well recognized company? If so, we have an excellent opportunity for you! We are currently looking for a Project Coordinator - Call Centre Operations to support our client, a globally recognized financial institution. In this role you will work full time hours on a 12 month assignment, working remotely until further notice, and earn a competitive pay rate within the industry.
        • Markham, Ontario
        • Contract
        Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $17.44 per hour• Full time hours on a 2.5 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Work remotely until further notice (supporting Markham, ON office)Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour.
        Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $17.44 per hour• Full time hours on a 2.5 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Work remotely until further notice (supporting Markham, ON office)Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour.
        • Markham, Ontario
        • Contract
        Are you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Call Centre Billing Representative to work a 12 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $16.83 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $16.83 per hour• Full time hours on a 12 month contract- MUST be available for shifts between Monday-Friday 8:00am - 8:00pm and Saturday 8:30am - 4:30pm (approx. 1-2 Saturday shifts per month)• Work remotely until further notice (supporting Markham, ON office)ResponsibilitiesIn this role you will be responsible for providing "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches• 40% of position will be answering billing telephone inquiries in a professional, timely and courteous manner (approx. 25-30 per day)• 60% of position will support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies (note: no collections responsibilities in this position)Qualifications• 1 - 2 years’ call centre experience• Billing/Credit experience is an asset, but not required• Excellent telephone manner and communication skills• Excellent written and oral communication skills• Ability to multitask in a fast paced environment• Ability to adapt quickly to change• Problem solving skills• Strong/accurate Data Entry Skills and ability to talk and type while navigating screens• Proficient in Windows applications• Specifically MS Excel and MS WordSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Call Centre Billing Representative to work a 12 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $16.83 per hour, and work remotely until further notice (supporting Markham, ON office).
        Are you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Call Centre Billing Representative to work a 12 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $16.83 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $16.83 per hour• Full time hours on a 12 month contract- MUST be available for shifts between Monday-Friday 8:00am - 8:00pm and Saturday 8:30am - 4:30pm (approx. 1-2 Saturday shifts per month)• Work remotely until further notice (supporting Markham, ON office)ResponsibilitiesIn this role you will be responsible for providing "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches• 40% of position will be answering billing telephone inquiries in a professional, timely and courteous manner (approx. 25-30 per day)• 60% of position will support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies (note: no collections responsibilities in this position)Qualifications• 1 - 2 years’ call centre experience• Billing/Credit experience is an asset, but not required• Excellent telephone manner and communication skills• Excellent written and oral communication skills• Ability to multitask in a fast paced environment• Ability to adapt quickly to change• Problem solving skills• Strong/accurate Data Entry Skills and ability to talk and type while navigating screens• Proficient in Windows applications• Specifically MS Excel and MS WordSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Call Centre Billing Representative to work a 12 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $16.83 per hour, and work remotely until further notice (supporting Markham, ON office).
        • Markham, Ontario
        • Contract
        Our client in the insurance industry is seeking a Customer Service Representative to work a 3-month assignment in Markham within their Personal and Commercial line of business. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour.We're looking for candidates with previous call centre and customer service experience. Advantages• Work for a well-known insurance company• Markham location• Work from home for now• Earn $17.44 per hour• 3-month contract with possibility of extension• 8am to 8pm ( Monday to Friday)When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Providing first-in-class service to customers/brokers by supporting billing telephone inquiries in a professional, timely, and courteous manner.• Investigating and resolving discrepancies in a joint effort with our brokers and underwriters on billing-related matters.• Acting as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicating clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues, and ability to describe various programs/services available to customers.• Interpreting and identifying the customer’s needs and respond appropriately and professionally• Obtaining relevant information systematically to provide a seamless interaction with our customers when supporting their inquiriesQualifications• Minimum 1 year of customer service experience - preferably in a call centre environment• Excellent communication skills• Adaptable and able to handle a fast-paced environment• MS Office skills• Strong analytical and investigative skills, demonstrates attention to detail and quality.SummaryIf you're interested in the Customer Service Representativerole in Markham, please apply online at www.randstad.ca. Qualified candidates will be contacted.
        Our client in the insurance industry is seeking a Customer Service Representative to work a 3-month assignment in Markham within their Personal and Commercial line of business. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour.We're looking for candidates with previous call centre and customer service experience. Advantages• Work for a well-known insurance company• Markham location• Work from home for now• Earn $17.44 per hour• 3-month contract with possibility of extension• 8am to 8pm ( Monday to Friday)When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Providing first-in-class service to customers/brokers by supporting billing telephone inquiries in a professional, timely, and courteous manner.• Investigating and resolving discrepancies in a joint effort with our brokers and underwriters on billing-related matters.• Acting as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicating clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues, and ability to describe various programs/services available to customers.• Interpreting and identifying the customer’s needs and respond appropriately and professionally• Obtaining relevant information systematically to provide a seamless interaction with our customers when supporting their inquiriesQualifications• Minimum 1 year of customer service experience - preferably in a call centre environment• Excellent communication skills• Adaptable and able to handle a fast-paced environment• MS Office skills• Strong analytical and investigative skills, demonstrates attention to detail and quality.SummaryIf you're interested in the Customer Service Representativerole in Markham, please apply online at www.randstad.ca. Qualified candidates will be contacted.
        • Markham, Ontario
        • Contract
        Do you have previous customer service and administrative experience? Do you enjoy working in a fast-paced environment? Are you looking for a great opportunity to gain experience within a Top 5 Bank? If so, we have the perfect role for you! We are hiring several individuals with previous mortgage experience for a 3-month contract as a Credit Assistant in Markham (remote for now)!Pay: $18.24 / hour Hours: Mon-Sat, 8am to 8pmAdvantages- Competitive pay rate- Markham location- Work from home to begin with- Potential for extension - Experience within a Top 5 Bank- Strong culture- Potential career development- Start Date - May 31st, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities- Provide credit adjudication services to the Mortgage Sales Force- Reviewing mortgage documentation for compliance to policy (real estate appraisals, proof of income, down payment, etc.)- Following up on documentation required to complete mortgage files- Auditing files and making sure conditions are met - Maintaining strong and positive working relationships with internal teams- Answering inquiries over the phone and email- Other administrative tasks as neededQualificationsMUST HAVE: -Previous customer service experience and administrative experience-Excellent organizational and time management skills-Accuracy and attention to detail-Excellent communication skills ommunication skills-Ability to work effectively within a team -Being able to work in a fast paced environment; work under pressure NICE TO HAVE:-Previous Consumer Mortgage experience-Bilingual in French or Mandarin/Cantonese*Clear credit and criminal check required SummaryIf you are interested in the Credit Assistant position in Markham. please apply online!Shortlisted candidates will be contacted.
        Do you have previous customer service and administrative experience? Do you enjoy working in a fast-paced environment? Are you looking for a great opportunity to gain experience within a Top 5 Bank? If so, we have the perfect role for you! We are hiring several individuals with previous mortgage experience for a 3-month contract as a Credit Assistant in Markham (remote for now)!Pay: $18.24 / hour Hours: Mon-Sat, 8am to 8pmAdvantages- Competitive pay rate- Markham location- Work from home to begin with- Potential for extension - Experience within a Top 5 Bank- Strong culture- Potential career development- Start Date - May 31st, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities- Provide credit adjudication services to the Mortgage Sales Force- Reviewing mortgage documentation for compliance to policy (real estate appraisals, proof of income, down payment, etc.)- Following up on documentation required to complete mortgage files- Auditing files and making sure conditions are met - Maintaining strong and positive working relationships with internal teams- Answering inquiries over the phone and email- Other administrative tasks as neededQualificationsMUST HAVE: -Previous customer service experience and administrative experience-Excellent organizational and time management skills-Accuracy and attention to detail-Excellent communication skills ommunication skills-Ability to work effectively within a team -Being able to work in a fast paced environment; work under pressure NICE TO HAVE:-Previous Consumer Mortgage experience-Bilingual in French or Mandarin/Cantonese*Clear credit and criminal check required SummaryIf you are interested in the Credit Assistant position in Markham. please apply online!Shortlisted candidates will be contacted.
        • Toronto, Ontario
        • Contract
        Do you have previous customer service or call centre experience? Are you passionate about client service? Looking to gain experience within a banking environment and can interact with customers? If so, this may be the perfect opportunity for you!Our client, a top 5 bank, is looking for Client Services Representatives for a 3-month contract!Pay: $18.57/hourHours: Monday to Friday anytime between 9am to 5pm.Advantages- Work for a top 5 bank in Canada- Great foot-in-the-door opportunity- Competitive pay rate- Potential for contract extension- Work from homeWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Client Services Representative, you will be responsible for:- Verifying documentation and using various systems to enter data and enable clients to enroll in business banking- Fulfilling account opens online for new clients and proactively seeking out missing data- Contacting customers and booking appointments- Ensuring clients receive optimal service at a level that meets their needs- Processing moderately complex client transactionsQualifications- 2+ years of customer service related experience required- College diploma in accounting, business, or finance- Excellent verbal and written communication skills- Ability to accurately document and record customer/client information- Attention to detail- Fast and accurate data entry skillsSummaryIf you're interested in the Client Services Representative role, please apply online. Qualified candidates will be contacted.
        Do you have previous customer service or call centre experience? Are you passionate about client service? Looking to gain experience within a banking environment and can interact with customers? If so, this may be the perfect opportunity for you!Our client, a top 5 bank, is looking for Client Services Representatives for a 3-month contract!Pay: $18.57/hourHours: Monday to Friday anytime between 9am to 5pm.Advantages- Work for a top 5 bank in Canada- Great foot-in-the-door opportunity- Competitive pay rate- Potential for contract extension- Work from homeWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Client Services Representative, you will be responsible for:- Verifying documentation and using various systems to enter data and enable clients to enroll in business banking- Fulfilling account opens online for new clients and proactively seeking out missing data- Contacting customers and booking appointments- Ensuring clients receive optimal service at a level that meets their needs- Processing moderately complex client transactionsQualifications- 2+ years of customer service related experience required- College diploma in accounting, business, or finance- Excellent verbal and written communication skills- Ability to accurately document and record customer/client information- Attention to detail- Fast and accurate data entry skillsSummaryIf you're interested in the Client Services Representative role, please apply online. Qualified candidates will be contacted.
        • Toronto, Ontario
        • Permanent
        • $46,000 per year
        Are you passionate about food? Do you enjoy helping others succeed? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Bilingual (English/French) Account ManagerTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic. Must be local to Toronto or surrounding area.Office located Spadina/Adelaide.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceStart this June 2021.Advantages- Competitive salary starting at $46,000- Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Quarterly bonuses- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individualsResponsibilitiesWhat you’ll do:- Manage, and grow strategic partnerships with businesses- Maintain a database for your territory and drive success- Make approximately 30-40 outgoing calls/day- Understand account needs, requirements, and be able to relate to them with your industry knowledge and experience- Ensure business satisfaction- Collaborate with your team- Communicate in English and FrenchQualifications- You're a go-getter!- Bilingual fluent English and French - Confident in your abilities to foster relationships- Experience in Sales, Account Management, Hospitality and/or Call Centre is preferred- Strong computer skills- Comfortable handling difficult situations- Organized and focusedSummaryHow to apply:This role will not be available for long! Interviews happening now!Submission Deadline: March 10thIf you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Account Manager - Toronto".Yasameen,Carrie
        Are you passionate about food? Do you enjoy helping others succeed? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Bilingual (English/French) Account ManagerTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic. Must be local to Toronto or surrounding area.Office located Spadina/Adelaide.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceStart this June 2021.Advantages- Competitive salary starting at $46,000- Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Quarterly bonuses- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individualsResponsibilitiesWhat you’ll do:- Manage, and grow strategic partnerships with businesses- Maintain a database for your territory and drive success- Make approximately 30-40 outgoing calls/day- Understand account needs, requirements, and be able to relate to them with your industry knowledge and experience- Ensure business satisfaction- Collaborate with your team- Communicate in English and FrenchQualifications- You're a go-getter!- Bilingual fluent English and French - Confident in your abilities to foster relationships- Experience in Sales, Account Management, Hospitality and/or Call Centre is preferred- Strong computer skills- Comfortable handling difficult situations- Organized and focusedSummaryHow to apply:This role will not be available for long! Interviews happening now!Submission Deadline: March 10thIf you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Account Manager - Toronto".Yasameen,Carrie
        • Toronto, Ontario
        • Contract
        • $17.09 per hour
        Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts. Job Title:Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in OntarioStart Date:May 31st, 2021Contract Details:4 month contract (possibility of extension)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate: $17.09/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Excellent communication skills in English- Minimum 2 years previous experience in Customer service, technical support or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.cawe thank all those for applying.human forward.
        Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts. Job Title:Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in OntarioStart Date:May 31st, 2021Contract Details:4 month contract (possibility of extension)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate: $17.09/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Excellent communication skills in English- Minimum 2 years previous experience in Customer service, technical support or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.cawe thank all those for applying.human forward.
        • Toronto, Ontario
        • Permanent
        Are you passionate about food? Do you like a challenge? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual (English/French) Outbound Sales RepresentativeTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic.Must be local to Toronto or surrounding area.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceStart this May/June 2021.Advantages- Competitive salary starting at $40,000 with uncapped commission- Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individuals- Did we mention uncapped commission!ResponsibilitiesWhat you’ll do as an sales representative:- Establish favourable first impressions with potential partners by cold-calling and email introductions- Understand potential partners needs and communicate the value and benefits of joining an industry leader- Help expand the companies reach by making new sales- Collaborate within your team- Communicate effectively in English and FrenchQualifications- You're a go-getter!- You are fluent bilingual English and French- Confident in your abilities to build relationships- Strong computer skills- Comfortable handling rejection and overcoming objections- Experience in Sales is required- Post-secondary education is requiredSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Sales Rep- Toronto".
        Are you passionate about food? Do you like a challenge? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual (English/French) Outbound Sales RepresentativeTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic.Must be local to Toronto or surrounding area.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceStart this May/June 2021.Advantages- Competitive salary starting at $40,000 with uncapped commission- Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individuals- Did we mention uncapped commission!ResponsibilitiesWhat you’ll do as an sales representative:- Establish favourable first impressions with potential partners by cold-calling and email introductions- Understand potential partners needs and communicate the value and benefits of joining an industry leader- Help expand the companies reach by making new sales- Collaborate within your team- Communicate effectively in English and FrenchQualifications- You're a go-getter!- You are fluent bilingual English and French- Confident in your abilities to build relationships- Strong computer skills- Comfortable handling rejection and overcoming objections- Experience in Sales is required- Post-secondary education is requiredSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Sales Rep- Toronto".
        • Toronto, Ontario
        • Contract
        • $19.50 per hour
        Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent Bilingual communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts.Job Title:Bilingual (English/French) Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in OntarioStart Date:May, 2021Contract Details:4 month contract (potential of extension or permanent hire)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)* No weekends* Potential for overtime (not mandatory)Pay Rate:$19.50/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries in English and French regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Bilingual language skills in English and French- Minimum 2 years previous experience in Customer service or Call Centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Bilingual Remote - Ontariohuman forward.
        Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent Bilingual communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts.Job Title:Bilingual (English/French) Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in OntarioStart Date:May, 2021Contract Details:4 month contract (potential of extension or permanent hire)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)* No weekends* Potential for overtime (not mandatory)Pay Rate:$19.50/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries in English and French regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Bilingual language skills in English and French- Minimum 2 years previous experience in Customer service or Call Centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Bilingual Remote - Ontariohuman forward.
        • Markham, Ontario
        • Contract
        Our client in the insurance industry is seeking an Underwriter to work a 5-month (with possibilities of extension) assignment remotely. The successful candidate will work 37.5 hours per week at a rate of $27.57 per hourAdvantages• Work for a well-known insurance company• Earn $27.57 per hour• Markham• 9am - 5pm Eastern Time• Work full time hours on a 5 month contract, which has the possibility of extensionResponsibilities• You are responsible for delivering superior quality commitments and fostering a "One Stop Shop" environment for our broker partners.• You will continuously update soft-skills through identified e-learn courses and product/industry knowledge through CIP/FCIP or other related industry accreditations.• You will service our broker partners' needs in a timely and informed manner. Broker connection should constantly be challenging status quo to ultimately provide premier underwriting service.• You will have an opportunity to strongly influence the results of the Broker Survey. Dedicated steps taken throughout the year will contribute to a successful outcome of this survey.• You are committed to exhibiting a high degree of integrity when representing Broker and while dealing team members and the leadership team.• There will be a focus on service for our existing book of business and support to maintain our service level agreementsQualifications• Strong negotiations skills• 3-5 years insurance experience (ideally in Personal insurance) – in underwriting specifically would be ideal, but experience as a broker could also be transferable• Prior knowledge in underwriting cottages, recreational trailers and manufactured homes is an asset but not required (Lifestyle products ideally, but home & auto can be preferable here)• Demonstrate leadership capabilities• Drive the Business – think strategically, champion the brand, make effective decisions• Know the Customer – build trust and strengthen operations relationship• Win with People – communicate with impact, lead and develop skills and knowledge of all those you come in contact with every single day• Execute with Excellence – cultivate collaboration between teams and between underwriting and other business units• Will to Win – set a clear vision, welcome and support challenge and change, influence others, defy uncertainty and eliminate ambiguity• Excellent oral and written communication skills coupled with confident decision-making and analytical skills• Organized and strong time management skills• Ability to work a variety of shifts from 8am-8pm• Can be located anywhere in Canada so long as they are available to support the hours listed above in the Eastern timezone.• This role is not part of the call center queue, but taking on the back-end type responsibilities but may be reaching out to brokers to confirm client information/detailsSummaryIf you have Underwriter experience in a fast-paced work environment or in an Insurance Industry., apply now!
        Our client in the insurance industry is seeking an Underwriter to work a 5-month (with possibilities of extension) assignment remotely. The successful candidate will work 37.5 hours per week at a rate of $27.57 per hourAdvantages• Work for a well-known insurance company• Earn $27.57 per hour• Markham• 9am - 5pm Eastern Time• Work full time hours on a 5 month contract, which has the possibility of extensionResponsibilities• You are responsible for delivering superior quality commitments and fostering a "One Stop Shop" environment for our broker partners.• You will continuously update soft-skills through identified e-learn courses and product/industry knowledge through CIP/FCIP or other related industry accreditations.• You will service our broker partners' needs in a timely and informed manner. Broker connection should constantly be challenging status quo to ultimately provide premier underwriting service.• You will have an opportunity to strongly influence the results of the Broker Survey. Dedicated steps taken throughout the year will contribute to a successful outcome of this survey.• You are committed to exhibiting a high degree of integrity when representing Broker and while dealing team members and the leadership team.• There will be a focus on service for our existing book of business and support to maintain our service level agreementsQualifications• Strong negotiations skills• 3-5 years insurance experience (ideally in Personal insurance) – in underwriting specifically would be ideal, but experience as a broker could also be transferable• Prior knowledge in underwriting cottages, recreational trailers and manufactured homes is an asset but not required (Lifestyle products ideally, but home & auto can be preferable here)• Demonstrate leadership capabilities• Drive the Business – think strategically, champion the brand, make effective decisions• Know the Customer – build trust and strengthen operations relationship• Win with People – communicate with impact, lead and develop skills and knowledge of all those you come in contact with every single day• Execute with Excellence – cultivate collaboration between teams and between underwriting and other business units• Will to Win – set a clear vision, welcome and support challenge and change, influence others, defy uncertainty and eliminate ambiguity• Excellent oral and written communication skills coupled with confident decision-making and analytical skills• Organized and strong time management skills• Ability to work a variety of shifts from 8am-8pm• Can be located anywhere in Canada so long as they are available to support the hours listed above in the Eastern timezone.• This role is not part of the call center queue, but taking on the back-end type responsibilities but may be reaching out to brokers to confirm client information/detailsSummaryIf you have Underwriter experience in a fast-paced work environment or in an Insurance Industry., apply now!
        • Toronto, Ontario
        • Contract
        Position title: Infrastructure Project ManagerMandate description: ​The Project Manager role manages and oversees all aspects of key projects. Project management responsibilities include leading and completing projects on time, within budget and scope, setting deadlines/milestones, assigning responsibilities, monitoring and reporting on the progress of projects to all levels of stakeholder. Ensure that all projects are delivered on-time, within scope and within budget. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Identify project milestones, critical success factors, risks and resource requirements. Ensure resource availability and allocation, working closely with resource managers. Develop a detailed project plan to deliver the project, and track progress. Manage changes to the project scope, project schedule and project costs using appropriate verification techniques. Measure and track project performance using available tools and techniques in compliance with key performance indicators (KPI)Report progress, risks, challenges, and engage management as needed. Manage the relationships with the client, vendors and all stakeholders. Perform risk management regularly to minimize impact on the project. Create, maintain and communicate comprehensive project documentation. Manage budget and use change process as needed Spoken and written languages: English,French - French preferred but English is a must.Infrastructure projects include networking, call centre, telecom.AdvantagesYou will be working remotely 100% of the time and you will be supporting projects and working with Stakeholders in both Ontario and Quebec. ResponsibilitiesMain responsibilities• Ensure that all projects are delivered on-time, within scope and within budget• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility• Identify project milestones, critical success factors, risks and resource requirements• Ensure resource availability and allocation,working closely with resource managers• Develop a detailed project plan to deliver the project, and track progress• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques• Measure and track project performance using available tools and techniques in compliance with key performance indicators (KPI)• Report progress, risks, challenges, and engage management as needed• Manage the relationships with the client, vendors and all stakeholders• Perform risk management regularly to minimize impact on the project• Create, maintain and communicate comprehensive project documentation• Manage budget and use change process as needed Qualifications7+ years of experience managing IT Infrastructure projects.• Bachelor’s degree in computer science, project management or equivalent.• Efficiency with Microsoft Office, MS Project, Teams, SharePoint• Work experience in a virtual environment• Experience in resource matrix management• Other assets:o Managing Telcom, Networking, Call Center, Security, Data Center, Storage,End-User Computing, AI and Integration projects.o Experience working with Clarity, Workbench and Jira/ConfluenceExpected Skills:• Strong Project Management Skills• Mastering execution of different phases of an IT Project for Waterfall and/or Agileprojects• Excellent interpersonal, people management and communication skills• Sense of prioritization and change management• Proven leadership and ability to influence, remain calm and maintain focus onsustainable results within the team• Results-oriented• Political common sense• Good ability to deal with difficult stakeholders• Dynamic, ability to work in a changing environmentSummaryThe Project Manager role manages and oversees all aspects of key projects. Project management responsibilities include leading and completing projects on time, within budget and scope, setting deadlines/milestones, assigning responsibilities, monitoring and reporting on the progress of projects to all levels of stakeholder.
        Position title: Infrastructure Project ManagerMandate description: ​The Project Manager role manages and oversees all aspects of key projects. Project management responsibilities include leading and completing projects on time, within budget and scope, setting deadlines/milestones, assigning responsibilities, monitoring and reporting on the progress of projects to all levels of stakeholder. Ensure that all projects are delivered on-time, within scope and within budget. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Identify project milestones, critical success factors, risks and resource requirements. Ensure resource availability and allocation, working closely with resource managers. Develop a detailed project plan to deliver the project, and track progress. Manage changes to the project scope, project schedule and project costs using appropriate verification techniques. Measure and track project performance using available tools and techniques in compliance with key performance indicators (KPI)Report progress, risks, challenges, and engage management as needed. Manage the relationships with the client, vendors and all stakeholders. Perform risk management regularly to minimize impact on the project. Create, maintain and communicate comprehensive project documentation. Manage budget and use change process as needed Spoken and written languages: English,French - French preferred but English is a must.Infrastructure projects include networking, call centre, telecom.AdvantagesYou will be working remotely 100% of the time and you will be supporting projects and working with Stakeholders in both Ontario and Quebec. ResponsibilitiesMain responsibilities• Ensure that all projects are delivered on-time, within scope and within budget• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility• Identify project milestones, critical success factors, risks and resource requirements• Ensure resource availability and allocation,working closely with resource managers• Develop a detailed project plan to deliver the project, and track progress• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques• Measure and track project performance using available tools and techniques in compliance with key performance indicators (KPI)• Report progress, risks, challenges, and engage management as needed• Manage the relationships with the client, vendors and all stakeholders• Perform risk management regularly to minimize impact on the project• Create, maintain and communicate comprehensive project documentation• Manage budget and use change process as needed Qualifications7+ years of experience managing IT Infrastructure projects.• Bachelor’s degree in computer science, project management or equivalent.• Efficiency with Microsoft Office, MS Project, Teams, SharePoint• Work experience in a virtual environment• Experience in resource matrix management• Other assets:o Managing Telcom, Networking, Call Center, Security, Data Center, Storage,End-User Computing, AI and Integration projects.o Experience working with Clarity, Workbench and Jira/ConfluenceExpected Skills:• Strong Project Management Skills• Mastering execution of different phases of an IT Project for Waterfall and/or Agileprojects• Excellent interpersonal, people management and communication skills• Sense of prioritization and change management• Proven leadership and ability to influence, remain calm and maintain focus onsustainable results within the team• Results-oriented• Political common sense• Good ability to deal with difficult stakeholders• Dynamic, ability to work in a changing environmentSummaryThe Project Manager role manages and oversees all aspects of key projects. Project management responsibilities include leading and completing projects on time, within budget and scope, setting deadlines/milestones, assigning responsibilities, monitoring and reporting on the progress of projects to all levels of stakeholder.

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