job postings claims clerk jobs in canada

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claims clerk Jobs

all about claims clerk jobs

As an insurance claims clerk, you will work directly with customers and assist them with filing insurance claims and answering questions about the claims process. You will collect information about the claim, ensure the proper forms are filled out, and work with claims adjusters and other insurance professionals to ensure claims are filed and closed within a reasonable time frame. If you are interested in a career in insurance, and have strong communication and customer service skills, contact Randstad Canada today to explore available career options in your area.

what claims clerk jobs entail

Insurance claims clerks work in an office environment. You will spend the majority of your day working on a computer and speaking with customers over the phone. You will work full time office hours. Since claims can be made 24 hours per day, you may be required to work some evening and weekend shifts. You will report to an insurance claims manager or senior claims adjuster. Some insurance claims clerks may have the opportunity to work remotely on occasion.

average claims clerk salaries

Insurance claims clerk jobs in Canada have an average annual salary of about $40,000. At the low end of the salary scale, you can expect to make about $32,000. With experience, you can make up to $48,000 or more. Bonuses, employee benefits, and performance incentives may also be included in your compensation package.

your day to day tasks

Here are some of the daily tasks that will be included as part of your job description:

  • check customers’ insurance coverage limits
  • explain claims process to customers
  • determine the amount that will be paid for a claim
  • speak with policyholders about claim details
  • review, update, and file claims
  • coordinate claims processing
  • act as the first contact for claims inquires
  • review claims for accuracy and completeness

where you can work

Working as a claims clerk can open many doors within the insurance industry and other related industries. Many assume when you work in claims, you’ll be in insurance. There are also many opportunities in finance and accounting, and health care. Within the insurance industry, you can work directly for an insurance company, a brokerage, or for an underwriting company. Opportunities to work as a claims clerk exist in cities across Canada.

what you bring to the table

Here are some of the skills and abilities hiring companies are looking for when filling a claims clerk job:

  • exceptional customer service skills
  • ability to work with sensitive information
  • time management and organization
  • ability to explain complex policies in easy to understand terms
  • excellent information processing
  • detailed understanding of the insurance claims process
  • strong problem solving and decision making skills

training and certifications

There is no formal educational requirement to work as a claims clerk. Insurance companies require you to have a high school diploma and will provide on the job training. Having a college diploma or university degree in human resources, communications, or business administration is an asset. It will also help you advance your career in the future.

While not required, if you plan to advance your career in insurance, obtaining certification is recommended. Some hiring companies can assist with the certification process.

where your career is headed

There is a lot of room to grow within the insurance industry once you gain experience as a claims clerk. You can take on more senior roles within the insurance claims department and work up to a management role. You can get certified and become an insurance agent or broker. You can work as an insurance customer service rep or decide to take customer-facing roles in other industries.

Are you looking to break into the insurance industry? Do you currently work as a claims clerk and are looking for new opportunities? Call Randstad Canada today to learn more about career opportunities that match your skills and experience.

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