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    1 job found for communications manager in ontario

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      • Markham, Ontario
      • Permanent
      Unified Communications SpecialistUnified Communication Specialist (UC) will be responsible for handling the customer UC environment, resolving the issues related to UC and performing problem management to prevent the outages. The Unified Communications Specialist will also be responsible for a providing high level uptime of UC service & providing solutions for new deployment at customer locations.Here’s what the Unified Communications Specialist will do!•Ability to work independently to turn Unified Collaboration business requirements into technical solutions;•Relays technical information to both technical and executive personnel;•Provides support across multiple functions;•Provides support to engineering and operations teams for the complex break and fix incidents;•Delivers complex technical solutions including planning, development, implementation, installation, upgradation, and support to the voice infrastructure•Delivers training to operations engineers;•Performs client consultation: plan, design, implement and support the voice infrastructure;•Works with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunities;•Develops and implements the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions;•Sets up, configures, and tests Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.;•Troubleshoots, maintains, upgrades, vendor management and provide solutions to complex hardware/software problems;•Forges strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities;•Identifies potential challenges that may impact our clients and proactively formulate responses and solutions;•Communicates effectively with clients and team members;•Retains existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc) or specializations and attain new ones as business needs require.Here’s what you will need!•A Post-Secondary degree or diploma specializing in Engineering, Computer Science, IT or Electronics;•A minimum of four to eight (4-8) years of experience in a similar role;Technical requirements include: •Cisco Unified Communications Manager (CUCM)•Experience with CME/CUE •Call Manager Express / Voice Gateway•Cisco: Unity Connection, IM & Presence, Emergency Responder, Unified Border Element (CUBE), UCS Servers, IP Phones, Jabber, Telepresence System, WebEx•SIP and SIP Trunks•VCS-C, VCS-E, TMS, MSE, Conductor, MCUs, CTMS, ISDN gateways•UCCE•Contact Center Component including IVR, understanding of Telephony concepts•VMware•IPv4, TCP, UDP•Quality of Service (QoS)•Expert level knowledge of telecommunications technologies such as SIP, H.323, MGCP, SCCP, RTP, h.264, Q.931, Q.921, G.711, G.722, G729 etc.•Expert level knowledge of voice interfaces such as T1, E1, PRI, BRI, FXO, FXO, E&M•Expert level knowledge in troubleshooting CUCM, CUC, CUBE, through debugs and traces•Experience in analysing various protocols in packet captures (pcap)•Knowledge of UCCX, ARC and Acme SBCs also desirable.Certifications:•CCNA( Voice / Collaboration) - Mandatory•CCNP (Voice / Collaboration)- Advantage •CCIE Collaboration - OptionalIF YOU BELIEVE THAT YOU ARE A GOOD FIT FOR THIS POSITION AND POSSESS THE NECESSARY SKILLS LISTED FOR THE ROLE, PLEASE APPLY WITH YOU MOST UPDATED RESUME, AND YOU WILL BE CONTACTED AS SOON AS POSSIBLE. ADVANTAGES- Ability to work independently to turn Unified Collaboration business requirements into technical solutions;- Works with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunitiesRESPONSIBILITIES•Ability to work independently to turn Unified Collaboration business requirements into technical solutions;•Relays technical information to both technical and executive personnel;•Provides support across multiple functions;•Provides support to engineering and operations teams for the complex break and fix incidents;•Delivers complex technical solutions including planning, development, implementation, installation, upgradation, and support to the voice infrastructure•Delivers training to operations engineers;•Performs client consultation: plan, design, implement and support the voice infrastructure;•Works with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunities;•Develops and implements the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions;•Sets up, configures, and tests Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.;•Troubleshoots, maintains, upgrades, vendor management and provide solutions to complex hardware/software problems;•Forges strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities;•Identifies potential challenges that may impact our clients and proactively formulate responses and solutions;•Communicates effectively with clients and team members;•Retains existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc) or specializations and attain new ones as business needs require.QUALIFICATIONSTechnical requirements include: •Cisco Unified Communications Manager (CUCM)•Experience with CME/CUE •Call Manager Express / Voice Gateway•Cisco: Unity Connection, IM & Presence, Emergency Responder, Unified Border Element (CUBE), UCS Servers, IP Phones, Jabber, Telepresence System, WebEx•SIP and SIP Trunks•VCS-C, VCS-E, TMS, MSE, Conductor, MCUs, CTMS, ISDN gateways•UCCE•Contact Center Component including IVR, understanding of Telephony concepts•VMware•IPv4, TCP, UDP•Quality of Service (QoS)•Expert level knowledge of telecommunications technologies such as SIP, H.323, MGCP, SCCP, RTP, h.264, Q.931, Q.921, G.711, G.722, G729 etc.•Expert level knowledge of voice interfaces such as T1, E1, PRI, BRI, FXO, FXO, E&M•Expert level knowledge in troubleshooting CUCM, CUC, CUBE, through debugs and traces•Experience in analysing various protocols in packet captures (pcap)•Knowledge of UCCX, ARC and Acme SBCs also desirable.Certifications:•CCNA( Voice / Collaboration) - Mandatory•CCNP (Voice / Collaboration)- Advantage •CCIE Collaboration - OptionalSUMMARYUnified Communication Specialist (UC) will be responsible for handling the customer UC environment, resolving the issues related to UC and performing problem management to prevent the outages. The Unified Communications Specialist will also be responsible for a providing high level uptime of UC service & providing solutions for new deployment at customer locations.
      Unified Communications SpecialistUnified Communication Specialist (UC) will be responsible for handling the customer UC environment, resolving the issues related to UC and performing problem management to prevent the outages. The Unified Communications Specialist will also be responsible for a providing high level uptime of UC service & providing solutions for new deployment at customer locations.Here’s what the Unified Communications Specialist will do!•Ability to work independently to turn Unified Collaboration business requirements into technical solutions;•Relays technical information to both technical and executive personnel;•Provides support across multiple functions;•Provides support to engineering and operations teams for the complex break and fix incidents;•Delivers complex technical solutions including planning, development, implementation, installation, upgradation, and support to the voice infrastructure•Delivers training to operations engineers;•Performs client consultation: plan, design, implement and support the voice infrastructure;•Works with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunities;•Develops and implements the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions;•Sets up, configures, and tests Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.;•Troubleshoots, maintains, upgrades, vendor management and provide solutions to complex hardware/software problems;•Forges strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities;•Identifies potential challenges that may impact our clients and proactively formulate responses and solutions;•Communicates effectively with clients and team members;•Retains existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc) or specializations and attain new ones as business needs require.Here’s what you will need!•A Post-Secondary degree or diploma specializing in Engineering, Computer Science, IT or Electronics;•A minimum of four to eight (4-8) years of experience in a similar role;Technical requirements include: •Cisco Unified Communications Manager (CUCM)•Experience with CME/CUE •Call Manager Express / Voice Gateway•Cisco: Unity Connection, IM & Presence, Emergency Responder, Unified Border Element (CUBE), UCS Servers, IP Phones, Jabber, Telepresence System, WebEx•SIP and SIP Trunks•VCS-C, VCS-E, TMS, MSE, Conductor, MCUs, CTMS, ISDN gateways•UCCE•Contact Center Component including IVR, understanding of Telephony concepts•VMware•IPv4, TCP, UDP•Quality of Service (QoS)•Expert level knowledge of telecommunications technologies such as SIP, H.323, MGCP, SCCP, RTP, h.264, Q.931, Q.921, G.711, G.722, G729 etc.•Expert level knowledge of voice interfaces such as T1, E1, PRI, BRI, FXO, FXO, E&M•Expert level knowledge in troubleshooting CUCM, CUC, CUBE, through debugs and traces•Experience in analysing various protocols in packet captures (pcap)•Knowledge of UCCX, ARC and Acme SBCs also desirable.Certifications:•CCNA( Voice / Collaboration) - Mandatory•CCNP (Voice / Collaboration)- Advantage •CCIE Collaboration - OptionalIF YOU BELIEVE THAT YOU ARE A GOOD FIT FOR THIS POSITION AND POSSESS THE NECESSARY SKILLS LISTED FOR THE ROLE, PLEASE APPLY WITH YOU MOST UPDATED RESUME, AND YOU WILL BE CONTACTED AS SOON AS POSSIBLE. ADVANTAGES- Ability to work independently to turn Unified Collaboration business requirements into technical solutions;- Works with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunitiesRESPONSIBILITIES•Ability to work independently to turn Unified Collaboration business requirements into technical solutions;•Relays technical information to both technical and executive personnel;•Provides support across multiple functions;•Provides support to engineering and operations teams for the complex break and fix incidents;•Delivers complex technical solutions including planning, development, implementation, installation, upgradation, and support to the voice infrastructure•Delivers training to operations engineers;•Performs client consultation: plan, design, implement and support the voice infrastructure;•Works with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunities;•Develops and implements the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions;•Sets up, configures, and tests Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.;•Troubleshoots, maintains, upgrades, vendor management and provide solutions to complex hardware/software problems;•Forges strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities;•Identifies potential challenges that may impact our clients and proactively formulate responses and solutions;•Communicates effectively with clients and team members;•Retains existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc) or specializations and attain new ones as business needs require.QUALIFICATIONSTechnical requirements include: •Cisco Unified Communications Manager (CUCM)•Experience with CME/CUE •Call Manager Express / Voice Gateway•Cisco: Unity Connection, IM & Presence, Emergency Responder, Unified Border Element (CUBE), UCS Servers, IP Phones, Jabber, Telepresence System, WebEx•SIP and SIP Trunks•VCS-C, VCS-E, TMS, MSE, Conductor, MCUs, CTMS, ISDN gateways•UCCE•Contact Center Component including IVR, understanding of Telephony concepts•VMware•IPv4, TCP, UDP•Quality of Service (QoS)•Expert level knowledge of telecommunications technologies such as SIP, H.323, MGCP, SCCP, RTP, h.264, Q.931, Q.921, G.711, G.722, G729 etc.•Expert level knowledge of voice interfaces such as T1, E1, PRI, BRI, FXO, FXO, E&M•Expert level knowledge in troubleshooting CUCM, CUC, CUBE, through debugs and traces•Experience in analysing various protocols in packet captures (pcap)•Knowledge of UCCX, ARC and Acme SBCs also desirable.Certifications:•CCNA( Voice / Collaboration) - Mandatory•CCNP (Voice / Collaboration)- Advantage •CCIE Collaboration - OptionalSUMMARYUnified Communication Specialist (UC) will be responsible for handling the customer UC environment, resolving the issues related to UC and performing problem management to prevent the outages. The Unified Communications Specialist will also be responsible for a providing high level uptime of UC service & providing solutions for new deployment at customer locations.

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