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      • Wagram
      • Permanent
      Your challenge! Reporting to the VP of Distribution Sales, the Sales Manager is the Leader of a group of customers/market/region. You align the Business Development Managers' efforts with the sales strategies and ensure targets are met, reporting systems are updated and selling techniques are mastered. You are responsible for driving and delivering strategic and sales objectives, formulating and executing sales strategies and supporting the sales organization in developing sales account plans. You work closely with the Customer Service Representatives group and other functions for a seamless customer experience. Finally, you partner with the Marketing function to support the sales force with industry market insights to better satisfy current customers and qualify sales opportunities.Individual responsibilities Accountable Oversee market or territory coverage strategy on the assigned customers, region, margin profitability and sales growth Responsible of leveraging group synergies to ensure customer centric experience to regional accounts Managing mainly Headquarters for major accounts and working hand in hand with your sales team’s assigned smaller accounts. Responsible Oversee the development of account plans and oversee account planning process Oversee preliminary pricing definition, profitability escalation and price approval for accounts Provide detailed and accurate sales forecasting to team Hire/staff, coach and develop key resources to reach targets and build succession plans/Maintain and improve employment conditions to maximize engagement   Qualifications  Behavioral competencies:Financial acumenPlanning and organizational skillsContact management program experienceLeadership, analytical skills Operations and supply chain understandingInitiative, creativity, agility and experience with multifunctional teams, impact and influence and comfortable with ambiguity Technical competencies:Bachelor’s Degree in communications, marketing or sales related fieldDeep knowledge of national distribution and enterprise businessTechnical SavvyMicrosoft Office Suite including Excel, Word, Teams, Power Point, NotesContact management programs or CRM knowledge like Salesforce, C4C(SAP CRM) or related programs Experiences and strengths Excellent communication, coaching and people skills Capable of building an effective Sales team Superior knowledge of the market and customers/consumers demonstrated through continuous efforts to exceed expectations Ability to analyze financial performance, budgets and economic indicators and identify impacts and adjustments to be made on current sales strategies and initiatives Ability to leverage knowledge and expertise within the regional team, the sales unit and other departments within Cascades Demonstrated ability to manage and develop a strong regional sales team Ability to multi-task and to summarize key information and present it to senior management  Why work at Cascades? Excellent company-paid benefitsWorking with a dedicated and passionate team of leadersStrong Company CultureProfit sharing and 401K OptionsWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement Opportunities Core competencies defined for this jobManagerial courageDecision-makingValues and ethicsClient-focusTeam leadershipImpact and influence
      Your challenge! Reporting to the VP of Distribution Sales, the Sales Manager is the Leader of a group of customers/market/region. You align the Business Development Managers' efforts with the sales strategies and ensure targets are met, reporting systems are updated and selling techniques are mastered. You are responsible for driving and delivering strategic and sales objectives, formulating and executing sales strategies and supporting the sales organization in developing sales account plans. You work closely with the Customer Service Representatives group and other functions for a seamless customer experience. Finally, you partner with the Marketing function to support the sales force with industry market insights to better satisfy current customers and qualify sales opportunities.Individual responsibilities Accountable Oversee market or territory coverage strategy on the assigned customers, region, margin profitability and sales growth Responsible of leveraging group synergies to ensure customer centric experience to regional accounts Managing mainly Headquarters for major accounts and working hand in hand with your sales team’s assigned smaller accounts. Responsible Oversee the development of account plans and oversee account planning process Oversee preliminary pricing definition, profitability escalation and price approval for accounts Provide detailed and accurate sales forecasting to team Hire/staff, coach and develop key resources to reach targets and build succession plans/Maintain and improve employment conditions to maximize engagement   Qualifications  Behavioral competencies:Financial acumenPlanning and organizational skillsContact management program experienceLeadership, analytical skills Operations and supply chain understandingInitiative, creativity, agility and experience with multifunctional teams, impact and influence and comfortable with ambiguity Technical competencies:Bachelor’s Degree in communications, marketing or sales related fieldDeep knowledge of national distribution and enterprise businessTechnical SavvyMicrosoft Office Suite including Excel, Word, Teams, Power Point, NotesContact management programs or CRM knowledge like Salesforce, C4C(SAP CRM) or related programs Experiences and strengths Excellent communication, coaching and people skills Capable of building an effective Sales team Superior knowledge of the market and customers/consumers demonstrated through continuous efforts to exceed expectations Ability to analyze financial performance, budgets and economic indicators and identify impacts and adjustments to be made on current sales strategies and initiatives Ability to leverage knowledge and expertise within the regional team, the sales unit and other departments within Cascades Demonstrated ability to manage and develop a strong regional sales team Ability to multi-task and to summarize key information and present it to senior management  Why work at Cascades? Excellent company-paid benefitsWorking with a dedicated and passionate team of leadersStrong Company CultureProfit sharing and 401K OptionsWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement Opportunities Core competencies defined for this jobManagerial courageDecision-makingValues and ethicsClient-focusTeam leadershipImpact and influence
      • St-Bruno, Québec
      • Permanent
      Your challenge! Our beautiful Cascades family is growing: the Cascades Containerboard Packaging team in St-Bruno is looking for a Senior Project Manager - Commercial Strategy.  At Cascades, we bring out the full potential of our employees. You will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and flourish in your new role.  Does a career with a growing Quebec company appeal to you? Why work at CascadesWork-Family Balance;Group insurance and pension plan with company contributions;Accessible internal and external trainingAccessible gym space and/or financially covered sports activities; Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values. Individual responsibilities As a Senior Project Manager - Commercial Strategy, your objective is to support your business unit in a positive and friendly atmosphere! To do this, you will be responsible for :  Manage the day-to-day operations of projects and the assigned core team, determine priorities, milestones, deadlines, work effort and monitor progress against deliverables to achieve the desired project results; Ensure that the sales team is well equipped with a business strategy, robust processes and any other tools needed to improve the efficiency of their work;Map business processes and define roles and responsibilities in collaboration with the assigned core team;Develop action plans to implement business processes and ensure alignment with all key stakeholders to support the adoption of new practices;Apply expertise to projects and leverage industry best standards;Implement quotation approval process; Implement a digital strategy for the sales team, including a customer portal; Be the CRM (SAP-C4C) expert, deploy new modules and train users; Support the optimization of the negotiation and contract management tools; Monitor trends and practices in his field of expertise; Implement a good way of doing things in terms of customer account planning;Be responsible for the communication platforms with the sales team;Support the SAP implementation for the sales component; Implement a process to integrate new customers and new products into Cascades CEC operations.Experiences and strengths Have a degree in administration, business management, sales or any other related field;  Have 7-10 years of experience in sales, project management, marketing or a relevant field;  Be an influential leader and have the ability to rally the team around common goals and encourage them to adhere to the project plan;Have excellent interpersonal and communication skills with all stakeholders;Be bilingual;Be agile in IT and master the technological tools, notably the Office suite, PowerBI/Tableau, SAP and/or another CRM;Able to bring industry best practices and implement them;Drive engagement, development and knowledge sharing within the sales, customer satisfaction, supply chain or functions involved in programs;Quickly learn and understand new processes and work closely with management and change management agents to model the transformation ;Knowledge of various continuous improvement concepts (asset). *Additional information: this position will be based in St-Bruno, QC or possibility of working from the Toronto, ON office.#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America.  
      Your challenge! Our beautiful Cascades family is growing: the Cascades Containerboard Packaging team in St-Bruno is looking for a Senior Project Manager - Commercial Strategy.  At Cascades, we bring out the full potential of our employees. You will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and flourish in your new role.  Does a career with a growing Quebec company appeal to you? Why work at CascadesWork-Family Balance;Group insurance and pension plan with company contributions;Accessible internal and external trainingAccessible gym space and/or financially covered sports activities; Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values. Individual responsibilities As a Senior Project Manager - Commercial Strategy, your objective is to support your business unit in a positive and friendly atmosphere! To do this, you will be responsible for :  Manage the day-to-day operations of projects and the assigned core team, determine priorities, milestones, deadlines, work effort and monitor progress against deliverables to achieve the desired project results; Ensure that the sales team is well equipped with a business strategy, robust processes and any other tools needed to improve the efficiency of their work;Map business processes and define roles and responsibilities in collaboration with the assigned core team;Develop action plans to implement business processes and ensure alignment with all key stakeholders to support the adoption of new practices;Apply expertise to projects and leverage industry best standards;Implement quotation approval process; Implement a digital strategy for the sales team, including a customer portal; Be the CRM (SAP-C4C) expert, deploy new modules and train users; Support the optimization of the negotiation and contract management tools; Monitor trends and practices in his field of expertise; Implement a good way of doing things in terms of customer account planning;Be responsible for the communication platforms with the sales team;Support the SAP implementation for the sales component; Implement a process to integrate new customers and new products into Cascades CEC operations.Experiences and strengths Have a degree in administration, business management, sales or any other related field;  Have 7-10 years of experience in sales, project management, marketing or a relevant field;  Be an influential leader and have the ability to rally the team around common goals and encourage them to adhere to the project plan;Have excellent interpersonal and communication skills with all stakeholders;Be bilingual;Be agile in IT and master the technological tools, notably the Office suite, PowerBI/Tableau, SAP and/or another CRM;Able to bring industry best practices and implement them;Drive engagement, development and knowledge sharing within the sales, customer satisfaction, supply chain or functions involved in programs;Quickly learn and understand new processes and work closely with management and change management agents to model the transformation ;Knowledge of various continuous improvement concepts (asset). *Additional information: this position will be based in St-Bruno, QC or possibility of working from the Toronto, ON office.#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America.  
      • Edmonton, Alberta
      • Permanent
      Are you passionate about providing quality customer service, and looking to work for a leader in the Textile Industry?Are you fluent in English and French?If you answered yes, this is the role for you! Position: Bilingual Customer Experience RepresentativePermanent positionFull-timeRemote anywhere in CanadaHours of operation: Mon- Fri 8 am- 4:30 pm EST and some holidaysSalary: $38k-$40k based on experience Start date: June 2022This is a remote position and you will be required to work Mon- Fri 8 am- 4:30 pm EST and some holidaysAdvantagesPermanent positionGuaranteed full-time hoursGrowth and development opportunitiesBenefits and vacation timeWork for a reputable companyResponsibilitiesAnswering calls, fax email, or web inquiriesProcessing orders accuratelyAdvising customers of stock, price, delivery date, order totals, and shipping datesMaintain accurate customer accountsTransfer calls to other departments as requiredProvide excellent customer service at every interactionQualificationsSpoken and written French and EnglishExcellent attention to detailAccurate typing and speedExperience in MS office 0-3 years of customer service experience Ability to multi-taskAbility to problem solveExperience with CRM applications is an assetSummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to arshdeep.dhillon@randstad.ca, or zack.tahir@randstad.ca and mention "Bilingual Customer Experience- Remote"Looking forward to hearing from youHuman ForwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about providing quality customer service, and looking to work for a leader in the Textile Industry?Are you fluent in English and French?If you answered yes, this is the role for you! Position: Bilingual Customer Experience RepresentativePermanent positionFull-timeRemote anywhere in CanadaHours of operation: Mon- Fri 8 am- 4:30 pm EST and some holidaysSalary: $38k-$40k based on experience Start date: June 2022This is a remote position and you will be required to work Mon- Fri 8 am- 4:30 pm EST and some holidaysAdvantagesPermanent positionGuaranteed full-time hoursGrowth and development opportunitiesBenefits and vacation timeWork for a reputable companyResponsibilitiesAnswering calls, fax email, or web inquiriesProcessing orders accuratelyAdvising customers of stock, price, delivery date, order totals, and shipping datesMaintain accurate customer accountsTransfer calls to other departments as requiredProvide excellent customer service at every interactionQualificationsSpoken and written French and EnglishExcellent attention to detailAccurate typing and speedExperience in MS office 0-3 years of customer service experience Ability to multi-taskAbility to problem solveExperience with CRM applications is an assetSummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to arshdeep.dhillon@randstad.ca, or zack.tahir@randstad.ca and mention "Bilingual Customer Experience- Remote"Looking forward to hearing from youHuman ForwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Contract
      • $21.53 per hour
      Are you a dynamic individual with a keen interest in customer service and data quality? We have the job for YOU. A high-end appliance company is looking for a bilingual customer service representative to join their team! Salary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteAdvantagesThis company offers this customer service representative several benefits:- A daytime schedule, Monday to Friday- The possibility of permancy- Work from the comfort of your own home- Be part of a motivated and collaborative team- Chance to grow in a company in expansion - Electronic equipment provided by the company- Competitive salary ResponsibilitiesThe workday of a bilingual customer service representative consists of: - Being the reference regarding Salesforce to be able to help the internal teams with their inquiries;- Answering incoming phone calls and emails;- Following up with clients;- Providing exceptional customer service;- Resolving customer issues or concerns while ensuring follow-up; - Proceeding with data entry.QualificationsAs a Customer Service Representative, you must: - Be bilingual (French and English)- Have at least 2 years experience in customer service, IT support and Data Entry- Be able solve problems quickly;- Have excellent communication skills, both written and oral - Experience with Salesforce CRM (an asset)SummarySalary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteIf you are interested in the position of Customer Service Representative, apply now!1) You can apply online2) Contact us by email at the following addresses: karel.tarabay@randstad.ca, florence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca, Jessica.yelozbek@randstad.ca and mention "customer service representative- Tech support".Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a dynamic individual with a keen interest in customer service and data quality? We have the job for YOU. A high-end appliance company is looking for a bilingual customer service representative to join their team! Salary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteAdvantagesThis company offers this customer service representative several benefits:- A daytime schedule, Monday to Friday- The possibility of permancy- Work from the comfort of your own home- Be part of a motivated and collaborative team- Chance to grow in a company in expansion - Electronic equipment provided by the company- Competitive salary ResponsibilitiesThe workday of a bilingual customer service representative consists of: - Being the reference regarding Salesforce to be able to help the internal teams with their inquiries;- Answering incoming phone calls and emails;- Following up with clients;- Providing exceptional customer service;- Resolving customer issues or concerns while ensuring follow-up; - Proceeding with data entry.QualificationsAs a Customer Service Representative, you must: - Be bilingual (French and English)- Have at least 2 years experience in customer service, IT support and Data Entry- Be able solve problems quickly;- Have excellent communication skills, both written and oral - Experience with Salesforce CRM (an asset)SummarySalary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteIf you are interested in the position of Customer Service Representative, apply now!1) You can apply online2) Contact us by email at the following addresses: karel.tarabay@randstad.ca, florence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca, Jessica.yelozbek@randstad.ca and mention "customer service representative- Tech support".Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montreal, Québec
      • Permanent
      Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages!Your responsibilities The Inside Sales Representative's primary responsibilities will be to:  Maintain and grow revenue for his/her accountsSupport the creation and negotiation of contracts for their accountsDevelop the customer portfolioAchieve revenue and sales objectivesIdentify leads based on our strategy and business rulesMaintain excellent relationships with clients and ensure they are satisfied with the use of digital toolsDevelop and manage account plans for small regional accounts within established guidelines (revenue targets)Provide detailed and accurate sales forecast to the teamFacilitate integration and ensure a consistent approach to customers across Cascades SBUsEstablish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)Utilize and update the CRMYour background and strengths The Inside Sales Representative has the following qualifications and skills:  Minimum of one year of experience in a similar positionAutonomous person able to communicate effectivelyIn-depth understanding of Cascades products and services in your regionAbility to research accounts and identify key players using digital toolsCustomer focused approach with the ability to identify customer needs, issues and interestsAbility to analyze competitive activities and the potential of new products and servicesAbility to adapt quickly and be highly flexible to handle accounts in different markets #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages!Your responsibilities The Inside Sales Representative's primary responsibilities will be to:  Maintain and grow revenue for his/her accountsSupport the creation and negotiation of contracts for their accountsDevelop the customer portfolioAchieve revenue and sales objectivesIdentify leads based on our strategy and business rulesMaintain excellent relationships with clients and ensure they are satisfied with the use of digital toolsDevelop and manage account plans for small regional accounts within established guidelines (revenue targets)Provide detailed and accurate sales forecast to the teamFacilitate integration and ensure a consistent approach to customers across Cascades SBUsEstablish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)Utilize and update the CRMYour background and strengths The Inside Sales Representative has the following qualifications and skills:  Minimum of one year of experience in a similar positionAutonomous person able to communicate effectivelyIn-depth understanding of Cascades products and services in your regionAbility to research accounts and identify key players using digital toolsCustomer focused approach with the ability to identify customer needs, issues and interestsAbility to analyze competitive activities and the potential of new products and servicesAbility to adapt quickly and be highly flexible to handle accounts in different markets #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      • Toronto, Ontario
      • Permanent
      Are you looking for a new career opportunity in the GTA? Are you an experienced Bilingual (FRENCH) customer service representative?Calling all bilingual customer service (English & French) superstars to connect with a recruiter at Randstad for our virtual job fair!We have a variety of roles including remote and hybrid in several industries including:FINANCEINSURANCEHELP DESK/TECH SUPPORTMEDICAL EQUIPMENTBENEFITS ADMINISTRATIONLOGISTICSCUSTOMER EXPERIENCEMinimum experience required- Bilingual (ENGLISH and FRENCH)- 3+ years of customer service or call centre experience or a combination of both - Excellent communication and organizational skills- Able to work in a fast-paced environment - Ability to navigate between different applications/tools- Post-secondary education is an asset AdvantagesPERMANENT ROLES/ CONTRACT ROLESBENEFITSFLEXIBLE HOURSHYBRID AND REMOTE OPPORTUNITIESCOMPETITIVE PAYPROVIDED EQUIPMENTWORK FOR WELL KNOWN ORGANIZATIONSResponsibilitiesANSWERING CALLS, EMAILS, FAX, LIVE CHATUPDATING CLIENT FILESHANDLING INTERACTIONS FOR B2B AND B2C CUSTOMERSBILINGUALISM (ENGLISH AND FRENCH) HIGHLY DESIREDQualificationsDO YOU HAVE EXPERIENCE IN ANY OF THE FOLLOWING?CALL CENTRE ORDER PROCESSINGHIGH VOLUME CALLSDATA ENTRYSAP, SALESFORCE, CRM, TICKETING SYSTEMS, MS OFFICECUSTOMER SERVICE IN THE FINANCIAL INDUSTRY MUTUAL FUNDS EXPERIENCETECH SUPPORT SummaryIF YOU ARE INTERESTED PLEASE CONTACT EITHER luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca WITH THE SUBJECT LINE "GTA VIRTUAL BILINGUAL JOB FAIR" TO BOOK YOUR 15 MINUTE MEETING! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new career opportunity in the GTA? Are you an experienced Bilingual (FRENCH) customer service representative?Calling all bilingual customer service (English & French) superstars to connect with a recruiter at Randstad for our virtual job fair!We have a variety of roles including remote and hybrid in several industries including:FINANCEINSURANCEHELP DESK/TECH SUPPORTMEDICAL EQUIPMENTBENEFITS ADMINISTRATIONLOGISTICSCUSTOMER EXPERIENCEMinimum experience required- Bilingual (ENGLISH and FRENCH)- 3+ years of customer service or call centre experience or a combination of both - Excellent communication and organizational skills- Able to work in a fast-paced environment - Ability to navigate between different applications/tools- Post-secondary education is an asset AdvantagesPERMANENT ROLES/ CONTRACT ROLESBENEFITSFLEXIBLE HOURSHYBRID AND REMOTE OPPORTUNITIESCOMPETITIVE PAYPROVIDED EQUIPMENTWORK FOR WELL KNOWN ORGANIZATIONSResponsibilitiesANSWERING CALLS, EMAILS, FAX, LIVE CHATUPDATING CLIENT FILESHANDLING INTERACTIONS FOR B2B AND B2C CUSTOMERSBILINGUALISM (ENGLISH AND FRENCH) HIGHLY DESIREDQualificationsDO YOU HAVE EXPERIENCE IN ANY OF THE FOLLOWING?CALL CENTRE ORDER PROCESSINGHIGH VOLUME CALLSDATA ENTRYSAP, SALESFORCE, CRM, TICKETING SYSTEMS, MS OFFICECUSTOMER SERVICE IN THE FINANCIAL INDUSTRY MUTUAL FUNDS EXPERIENCETECH SUPPORT SummaryIF YOU ARE INTERESTED PLEASE CONTACT EITHER luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca WITH THE SUBJECT LINE "GTA VIRTUAL BILINGUAL JOB FAIR" TO BOOK YOUR 15 MINUTE MEETING! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Guelph, Ontario
      • Permanent
      Your challenge!Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification; inbound lead follow-up and outbound cold calling and emails; existing customer account management through understanding customer needs; connecting with customers remotely to maintain strong relationships and pitch value-creating ideas; and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.Individual responsibilities Accountable Maintain and grow revenues for their accounts Support contract creation and negotiation for their accounts Grow the customer portfolio Responsible Achieve sales revenues and objectives Qualify the leads aligned to our strategy and business rules Maintain excellent client relationships and ensuring customer satisfaction with the use of digital tools Develop and manage account plans for smaller regional accounts according to established guidelines (revenue targets) Provide detailed and accurate sales forecasting to team Facilitating integration and ensuring coherent customer approach among Cascades SBUs Building and developing key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control) Use and update the CRM Manage mostly C and D customers Experiences and strengths Self-driven person with the ability to communicate effectively Deep understanding of Cascades products and services offerings in your area Ability to research accounts and identify key players with digital tools Customer focus with the ability to identify customers' needs, issues, interests Ability to analyze competitive activities and potential for new products and services Ability to adapt quickly and high level of flexibility to be able to cover accounts from various markets Ability to work with various levels of management, including the executive level. Core competencies defined for this jobPlanning and organizingClient-focusPerseveranceInitiativeActive listeningAutonomy#révélezvotrepotentiel #laviechezCascadesCascades croit au succès d'une organisation inclusive qui valorise la diversité au sein de son équipe. Elle considérera avec équité toutes les personnes qualifiées pour ce poste. À propos de CascadesFaire partie de Cascades, c’est révéler le plein potentiel de la matière, des gens et des idées. Nous sommes source de possibilités depuis 1964. Cascades propose des solutions durables, innovantes et créatrices de valeur en matière d’emballage, d’hygiène et de récupération.Rejoignez 10 000 femmes et hommes travaillant dans un réseau de près de 80 unités d’exploitation situées en Amérique du Nord et en Europe. 
      Your challenge!Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification; inbound lead follow-up and outbound cold calling and emails; existing customer account management through understanding customer needs; connecting with customers remotely to maintain strong relationships and pitch value-creating ideas; and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.Individual responsibilities Accountable Maintain and grow revenues for their accounts Support contract creation and negotiation for their accounts Grow the customer portfolio Responsible Achieve sales revenues and objectives Qualify the leads aligned to our strategy and business rules Maintain excellent client relationships and ensuring customer satisfaction with the use of digital tools Develop and manage account plans for smaller regional accounts according to established guidelines (revenue targets) Provide detailed and accurate sales forecasting to team Facilitating integration and ensuring coherent customer approach among Cascades SBUs Building and developing key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control) Use and update the CRM Manage mostly C and D customers Experiences and strengths Self-driven person with the ability to communicate effectively Deep understanding of Cascades products and services offerings in your area Ability to research accounts and identify key players with digital tools Customer focus with the ability to identify customers' needs, issues, interests Ability to analyze competitive activities and potential for new products and services Ability to adapt quickly and high level of flexibility to be able to cover accounts from various markets Ability to work with various levels of management, including the executive level. Core competencies defined for this jobPlanning and organizingClient-focusPerseveranceInitiativeActive listeningAutonomy#révélezvotrepotentiel #laviechezCascadesCascades croit au succès d'une organisation inclusive qui valorise la diversité au sein de son équipe. Elle considérera avec équité toutes les personnes qualifiées pour ce poste. À propos de CascadesFaire partie de Cascades, c’est révéler le plein potentiel de la matière, des gens et des idées. Nous sommes source de possibilités depuis 1964. Cascades propose des solutions durables, innovantes et créatrices de valeur en matière d’emballage, d’hygiène et de récupération.Rejoignez 10 000 femmes et hommes travaillant dans un réseau de près de 80 unités d’exploitation situées en Amérique du Nord et en Europe. 
      • Montréal, Québec
      • Contract
      • $21.53 per hour
      Are you a dynamic individual with a keen interest in customer service and data quality? We have the job for YOU. A high-end appliance company is looking for a bilingual customer service representative to join their team! Salary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteAdvantagesThis company offers this customer service representative several benefits:- A daytime schedule, Monday to Friday- The possibility of permancy- Work from the comfort of your own home- Be part of a motivated and collaborative team- Chance to grow in a company in expansion - Electronic equipment provided by the company- Competitive salary ResponsibilitiesThe workday of a bilingual customer service representative consists of: - Being the reference regarding Salesforce to be able to help the internal teams with their inquiries;- Answering incoming phone calls and emails;- Following up with clients;- Providing exceptional customer service;- Resolving customer issues or concerns while ensuring follow-up; - Proceeding with data entry.QualificationsAs a Customer Service Representative, you must: - Be bilingual (French and English)- Have at least 2 years experience in customer service, IT support and Data Entry- Be able solve problems quickly;- Have excellent communication skills, both written and oral - Experience with Salesforce CRM (an asset)SummarySalary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteIf you are interested in the position of Customer Service Representative, apply now!1) You can apply online2) Contact us by email at the following addresses: karel.tarabay@randstad.ca, florence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca, Jessica.yelozbek@randstad.ca and mention "customer service representative- Tech support".Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a dynamic individual with a keen interest in customer service and data quality? We have the job for YOU. A high-end appliance company is looking for a bilingual customer service representative to join their team! Salary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteAdvantagesThis company offers this customer service representative several benefits:- A daytime schedule, Monday to Friday- The possibility of permancy- Work from the comfort of your own home- Be part of a motivated and collaborative team- Chance to grow in a company in expansion - Electronic equipment provided by the company- Competitive salary ResponsibilitiesThe workday of a bilingual customer service representative consists of: - Being the reference regarding Salesforce to be able to help the internal teams with their inquiries;- Answering incoming phone calls and emails;- Following up with clients;- Providing exceptional customer service;- Resolving customer issues or concerns while ensuring follow-up; - Proceeding with data entry.QualificationsAs a Customer Service Representative, you must: - Be bilingual (French and English)- Have at least 2 years experience in customer service, IT support and Data Entry- Be able solve problems quickly;- Have excellent communication skills, both written and oral - Experience with Salesforce CRM (an asset)SummarySalary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteIf you are interested in the position of Customer Service Representative, apply now!1) You can apply online2) Contact us by email at the following addresses: karel.tarabay@randstad.ca, florence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca, Jessica.yelozbek@randstad.ca and mention "customer service representative- Tech support".Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Ottawa, Ontario
      • Contract
      Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Do you enjoy getting to work with a rapidly growing company with lots of room for advancement? Then we might have just the job for you!We are looking for Customer Service Representatives to work in the east end of Ottawa. You’ll be responsible for providing world class customer service to customers in store, and over the phone! This Ottawa office is a great space to work and we know you’ll love it here!AdvantagesYou'll love working here! Here's why:- Work Monday-Friday between 7am-4pm- this company puts it's people first!- contract pays you weekly!- Once you become permanent, you'll have amazing benefits!- quarterly/annual incentives!ResponsibilitiesWhat you'll need to do here:- Greet/assist customers on site- Answer incoming calls/emails- Enter any orders into the CRM system- Help schedule and coordinate service calls- Perform follow-up calls with customers- Other duties as assignedQualificationsWhat you'll need to be successful:- 2-3 years of retail or other fast paced customer service expereince- Bilingualism in French and English would be an asset- Track record of customer success- High level of comfort with MS Office suite- knowledge of home repair/construction would be an assetSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (please use "CSR" as the subject line)Calling us at: 613.726.0220 ext 4 We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Do you enjoy getting to work with a rapidly growing company with lots of room for advancement? Then we might have just the job for you!We are looking for Customer Service Representatives to work in the east end of Ottawa. You’ll be responsible for providing world class customer service to customers in store, and over the phone! This Ottawa office is a great space to work and we know you’ll love it here!AdvantagesYou'll love working here! Here's why:- Work Monday-Friday between 7am-4pm- this company puts it's people first!- contract pays you weekly!- Once you become permanent, you'll have amazing benefits!- quarterly/annual incentives!ResponsibilitiesWhat you'll need to do here:- Greet/assist customers on site- Answer incoming calls/emails- Enter any orders into the CRM system- Help schedule and coordinate service calls- Perform follow-up calls with customers- Other duties as assignedQualificationsWhat you'll need to be successful:- 2-3 years of retail or other fast paced customer service expereince- Bilingualism in French and English would be an asset- Track record of customer success- High level of comfort with MS Office suite- knowledge of home repair/construction would be an assetSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (please use "CSR" as the subject line)Calling us at: 613.726.0220 ext 4 We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Contract
      • $19.97 per hour
      An international company specialized in technical and medical field is looking for 2 new members to join their amazing team! You will be responsible for providing support to clients over the phone and emails, in order to troubleshoot and make sure the products are working properly Location: Work from homeHourly Rate: $19.97 CAD per hour Bilingualism: French and English are a mustavailability: Monday to Friday 8:00am-8:00pm a Full time: 37.5 hours per week Contract: 4-5 moths possibility of extension Advantages- Working from home- possibility of an extension or even a permanency - Being a valued member of a team- Team oriented & Friendly Environment- Working Overtime is offeredResponsibilitiesYour responsibilities will be to provide support for technicians on the road, troubleshooting by phone, dispatching technical calls and ordering parts on an in-house CRM.- Provide customers support with installation and troubleshooting of products over the phone- Provide customer service support to our field installers for tasks such as schedule updates, general questions, etc.- Utilizing reports to follow up on work assignments to ensure adherence to service levels.- Managing schedules of field installers such as availabilities- Other related tasksQualificationsTo succeed in this role as a Bilingual Customer Service Representative, you should have the following skills and experience:- Oral and written skills- Details Orientation- Excellent judgment, decision-making skills and problem-solving skills- Knowledge of Windows applications and customer database systems- Being Fluent in French and English (verbal and written)- Ability to work independentlySummaryLocation: Work from homeHourly Rate: $19.97 CAD per hour Bilingualism: French and English are a mustavailability: Monday to Friday 8:00am-8:00pm a Full time: 37.5 hours per week Contract: 4-5 moths possibility of extension Are you interested in the position?- Send us your CV directly to florence.lefebvre@randstad.ca, jessica.yelozbek@randstad.ca, stephanie.bouasria@randstad.ca with the subject "Customer Service Representative - 5 months"- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Jessica, Florence, Stephanie, Karen Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      An international company specialized in technical and medical field is looking for 2 new members to join their amazing team! You will be responsible for providing support to clients over the phone and emails, in order to troubleshoot and make sure the products are working properly Location: Work from homeHourly Rate: $19.97 CAD per hour Bilingualism: French and English are a mustavailability: Monday to Friday 8:00am-8:00pm a Full time: 37.5 hours per week Contract: 4-5 moths possibility of extension Advantages- Working from home- possibility of an extension or even a permanency - Being a valued member of a team- Team oriented & Friendly Environment- Working Overtime is offeredResponsibilitiesYour responsibilities will be to provide support for technicians on the road, troubleshooting by phone, dispatching technical calls and ordering parts on an in-house CRM.- Provide customers support with installation and troubleshooting of products over the phone- Provide customer service support to our field installers for tasks such as schedule updates, general questions, etc.- Utilizing reports to follow up on work assignments to ensure adherence to service levels.- Managing schedules of field installers such as availabilities- Other related tasksQualificationsTo succeed in this role as a Bilingual Customer Service Representative, you should have the following skills and experience:- Oral and written skills- Details Orientation- Excellent judgment, decision-making skills and problem-solving skills- Knowledge of Windows applications and customer database systems- Being Fluent in French and English (verbal and written)- Ability to work independentlySummaryLocation: Work from homeHourly Rate: $19.97 CAD per hour Bilingualism: French and English are a mustavailability: Monday to Friday 8:00am-8:00pm a Full time: 37.5 hours per week Contract: 4-5 moths possibility of extension Are you interested in the position?- Send us your CV directly to florence.lefebvre@randstad.ca, jessica.yelozbek@randstad.ca, stephanie.bouasria@randstad.ca with the subject "Customer Service Representative - 5 months"- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Jessica, Florence, Stephanie, Karen Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Mississauga, Ontario
      • Permanent
      • $38,000 - $40,000 per year
      Are you passionate about customer service? Do you have an interest in the textile industry?Are you fluent in English and French? Do you enjoy solving problems and providing exceptional customer service?If you answered yes, then this may be the opportunity you have been looking for!Position: Bilingual Customer Experience RepresentativePermanent positionFull-timeRemote anywhere in CanadaHours of operation: Mon- Fri 8 am- 4:30 pm EST and some holidaysSalary: $38k-$40k based on experience Start date: ASAPAdvantagesPermanent positionGuaranteed full-time hoursGrowth and development opportunitiesBenefits and vacation timeWork for a reputable companyResponsibilitiesAnswering calls, fax email, or web inquiriesProcessing orders accuratelyAdvising customers of stock, price, delivery date, order totals, and shipping datesMaintain accurate customer accountsProvide customer assistance with website where requiredTrace shipments, process returns, advise customers of promotionsTransfer calls to other departments as requiredExcellent customer service at every interactionQualificationsSpoken and written French and EnglishExcellent attention to detailAccurate typing and speedExperience in MS office 0-3 years of customer service experience Ability to multi-taskAbility to problem solveExperience with CRM applications is an assetSummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to luda.zadorovich@randstad.ca or sara.guignion@randstad.ca and mention "Bilingual Customer Experience- Remote"Looking forward to hearing from youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about customer service? Do you have an interest in the textile industry?Are you fluent in English and French? Do you enjoy solving problems and providing exceptional customer service?If you answered yes, then this may be the opportunity you have been looking for!Position: Bilingual Customer Experience RepresentativePermanent positionFull-timeRemote anywhere in CanadaHours of operation: Mon- Fri 8 am- 4:30 pm EST and some holidaysSalary: $38k-$40k based on experience Start date: ASAPAdvantagesPermanent positionGuaranteed full-time hoursGrowth and development opportunitiesBenefits and vacation timeWork for a reputable companyResponsibilitiesAnswering calls, fax email, or web inquiriesProcessing orders accuratelyAdvising customers of stock, price, delivery date, order totals, and shipping datesMaintain accurate customer accountsProvide customer assistance with website where requiredTrace shipments, process returns, advise customers of promotionsTransfer calls to other departments as requiredExcellent customer service at every interactionQualificationsSpoken and written French and EnglishExcellent attention to detailAccurate typing and speedExperience in MS office 0-3 years of customer service experience Ability to multi-taskAbility to problem solveExperience with CRM applications is an assetSummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to luda.zadorovich@randstad.ca or sara.guignion@randstad.ca and mention "Bilingual Customer Experience- Remote"Looking forward to hearing from youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Bruno, Québec
      • Permanent
      • $63,000 - $70,500 per year
      Looking for a new challenge ? You have management experience and love customer service? This may be the perfect opportunity for you!Our client in the construction industry is currently seeking a Supervisor for their customer service team. Where: Saint-Bruno (south shore)Schedule: Monday to Friday during the day, hybrid 2-3 days/weekSalary: 63K, bonus program up to 7500$ if objectives are metAdvantages•Competitive base salary and bonus potential•Supplemental health insurance and pension plan (contribution match)•Flexible and informal work environment•Work remotely oftenResponsibilities•Direct the daily operations of the customer service team•Plan, prioritize and delegate work tasks to ensure proper functioning of the department•Hands-in approach in handling and resolving escalated customer service issues•Daily coordination of operational issues with other departments such as Sales, Purchasing, Finance and Logistics & Warehouse•Ensure the necessary resources and tools are available for quality customer service delivery•Review customer complaints, including monitoring of timely follow-up of other departments•Identify and implement strategies to improve quality of service, productivity and profitability•Co-ordinate and manage customer service projects as well as develop own initiatives, including customer service policies and procedures•Active and constructive participation in management team meetings on relevant issues•Evaluate performance of Customer Service team members, including training and coaching needsQualifications•Post-secondary education degree or diploma•Minimal 5 years customer service experience and minimal 2 years supervisory experience•Well-developed knowledge of customer service principles and practices•Experience with order processing/ERP software, databases and CRM tools as well as modern MS Office applications•Experience and knowledge of the Canadian construction industry desiredSummaryIf you are interested in this position, please apply here directly or send your updated resume to gabriel.whiting@randstad.caThank you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Looking for a new challenge ? You have management experience and love customer service? This may be the perfect opportunity for you!Our client in the construction industry is currently seeking a Supervisor for their customer service team. Where: Saint-Bruno (south shore)Schedule: Monday to Friday during the day, hybrid 2-3 days/weekSalary: 63K, bonus program up to 7500$ if objectives are metAdvantages•Competitive base salary and bonus potential•Supplemental health insurance and pension plan (contribution match)•Flexible and informal work environment•Work remotely oftenResponsibilities•Direct the daily operations of the customer service team•Plan, prioritize and delegate work tasks to ensure proper functioning of the department•Hands-in approach in handling and resolving escalated customer service issues•Daily coordination of operational issues with other departments such as Sales, Purchasing, Finance and Logistics & Warehouse•Ensure the necessary resources and tools are available for quality customer service delivery•Review customer complaints, including monitoring of timely follow-up of other departments•Identify and implement strategies to improve quality of service, productivity and profitability•Co-ordinate and manage customer service projects as well as develop own initiatives, including customer service policies and procedures•Active and constructive participation in management team meetings on relevant issues•Evaluate performance of Customer Service team members, including training and coaching needsQualifications•Post-secondary education degree or diploma•Minimal 5 years customer service experience and minimal 2 years supervisory experience•Well-developed knowledge of customer service principles and practices•Experience with order processing/ERP software, databases and CRM tools as well as modern MS Office applications•Experience and knowledge of the Canadian construction industry desiredSummaryIf you are interested in this position, please apply here directly or send your updated resume to gabriel.whiting@randstad.caThank you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Contract
      • $21.53 per hour
      Are you passionate about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions? Join our team and take part in providing the highest level of customer care for our clients.We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: work from homeSalary: $21.53/ hourStart of employment: ASAPAdvantagesWhat we have to offer:- Competitive salary- Day shifts from Monday to Friday - 37.5 hours per week- Paid training to set you up for success- Permanent full-time position with employer paid group insurance-Work from home-Computer equipment provided (computer, mouse, keyboard, headset)ResponsibilitiesAs a Bilingual Account Manager, you will:- Ensure the highest level of customer satisfaction- Answer incoming phone calls in a positive, courteous and respectful manner- Provide customers with detailed information on high-end appliances- Handle customers’ concerns and/or issues and ensure follow up with proper solutions- Accurately schedule appointments and dispatch installation technicians- Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates- Process all customers’ requests in a timely and effective manner- Accurately document and record customer/client information in the software systemQualificationsWhat you bring to the table:- Minimum 3-5 years’ experience in customer service or call center environment- High school diploma or equivalent- Logistics experience (an asset)- Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer- A collaborative Team player attitude- Capable of working within a fast-paced environment- Excellent communication skills both in English and French- Ability to multitask and use several different applicationssimultaneously- Good knowledge of Microsoft Office and Outlook- Knowledge of Salesforce CRM (an asset)- Strong organizational skills and ability to establish prioritiesSummarySchedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: Work from home WFHSalary: $21.53Start of employment: ASAPDo you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"KarelFlorenceJessicaStephaniekarel.tarabay@randstad.caflorence.lefebvre@randstad.cajessica.yelozbek@randstad.castephanie.bouasria@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions? Join our team and take part in providing the highest level of customer care for our clients.We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: work from homeSalary: $21.53/ hourStart of employment: ASAPAdvantagesWhat we have to offer:- Competitive salary- Day shifts from Monday to Friday - 37.5 hours per week- Paid training to set you up for success- Permanent full-time position with employer paid group insurance-Work from home-Computer equipment provided (computer, mouse, keyboard, headset)ResponsibilitiesAs a Bilingual Account Manager, you will:- Ensure the highest level of customer satisfaction- Answer incoming phone calls in a positive, courteous and respectful manner- Provide customers with detailed information on high-end appliances- Handle customers’ concerns and/or issues and ensure follow up with proper solutions- Accurately schedule appointments and dispatch installation technicians- Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates- Process all customers’ requests in a timely and effective manner- Accurately document and record customer/client information in the software systemQualificationsWhat you bring to the table:- Minimum 3-5 years’ experience in customer service or call center environment- High school diploma or equivalent- Logistics experience (an asset)- Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer- A collaborative Team player attitude- Capable of working within a fast-paced environment- Excellent communication skills both in English and French- Ability to multitask and use several different applicationssimultaneously- Good knowledge of Microsoft Office and Outlook- Knowledge of Salesforce CRM (an asset)- Strong organizational skills and ability to establish prioritiesSummarySchedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: Work from home WFHSalary: $21.53Start of employment: ASAPDo you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"KarelFlorenceJessicaStephaniekarel.tarabay@randstad.caflorence.lefebvre@randstad.cajessica.yelozbek@randstad.castephanie.bouasria@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Ottawa, Ontario
      • Contract
      • $17.18 per hour
      Do you miss working in the office surrounded by your colleagues? Do you have experience working in a call center or other high volume customer service role? Are you looking for the opportunity for growth? Then we might just have the role you’ve been looking for!We are looking for Bilingual Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages• Monday-Friday work week• Hours of work between 8am-8pm• $17.18/hr• Accessible by public transit (parking not available)• Team oriented environment• Great location by restaurants and café's• Reputable and stable business• Opportunity to work on inter-departmental projects• Possibility of permanency• Competitive benefit and vacation package once permanent• Opportunity for growth and developmentResponsibilities• Receive calls, emails, chats and video calls• First point of contact for clients in stressful situations• Provide sound advice and suggestions based on policies• Effectively handle customer inquiries and issues •Take ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decisionQualifications• Bilingual French and English is mandatory• Some call centre experience• Familiar with CRM systems• Strong phone and verbal communication skills• Customer focused• Ability to multitask, set priorities and manage time effectively • Must be eligible to obtain a government security clearance (reliability)SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "contact centre" as the subject) or by calling 613-726-0220 x 4 and ask for Emilie!We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted."Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply. Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially."Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you miss working in the office surrounded by your colleagues? Do you have experience working in a call center or other high volume customer service role? Are you looking for the opportunity for growth? Then we might just have the role you’ve been looking for!We are looking for Bilingual Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages• Monday-Friday work week• Hours of work between 8am-8pm• $17.18/hr• Accessible by public transit (parking not available)• Team oriented environment• Great location by restaurants and café's• Reputable and stable business• Opportunity to work on inter-departmental projects• Possibility of permanency• Competitive benefit and vacation package once permanent• Opportunity for growth and developmentResponsibilities• Receive calls, emails, chats and video calls• First point of contact for clients in stressful situations• Provide sound advice and suggestions based on policies• Effectively handle customer inquiries and issues •Take ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decisionQualifications• Bilingual French and English is mandatory• Some call centre experience• Familiar with CRM systems• Strong phone and verbal communication skills• Customer focused• Ability to multitask, set priorities and manage time effectively • Must be eligible to obtain a government security clearance (reliability)SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "contact centre" as the subject) or by calling 613-726-0220 x 4 and ask for Emilie!We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted."Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply. Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially."Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Vaughan, Ontario
      • Permanent
      Your challenge!Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification; inbound lead follow-up and outbound cold calling and emails; existing customer account management through understanding customer needs; connecting with customers remotely to maintain strong relationships and pitch value-creating ideas; and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.Individual responsibilitiesAccountableMaintain and grow revenues for their accountsSupport contract creation and negotiation for their accountsGrow the customer portfolio ResponsibleAchieve sales revenues and objectivesQualify the leads aligned to our strategy and business rulesMaintain excellent client relationships and ensuring customer satisfaction with the use of digital toolsDevelop and manage account plans for smaller regional accounts according to established guidelines (revenue targets)Provide detailed and accurate sales forecasting to teamFacilitating integration and ensuring coherent customer approach among Cascades SBUsBuilding and developing key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control)Use and update the CRMManage mostly C and D customersExperiences and strengthsPost-secondary education preferred with a specialty in Sales2 to 3 years’ experience in B2B sales position is an assetExperience in a related industry (recycling, waste management, etc.) would be a definite asset.Excellent oral and written communication skills and the ability to make effective presentations.  Strong organizational and time management skills.  Working knowledge of computer programs (Excel, Word, Outlook, etc.)Good analytical and problem-solving skillsMust have a valid drivers’ license and have a clean driving recordUnderstanding of sourcing methodology, contract strategy, contract terms, and basic legal terms and conditionsAbility to understand and interpret requests for contracts, evaluate and analyze costs and data, handle problems and to understand business requirementsLeadership and expertise in promoting buy-in to proposed solutions’LocationWe are looking for a talented and competitive ISR who thrives in a quick sales cycle environment. Employment Status: Monday to Friday, full-time, year roundWork Location: Remote (trainings will be held in St Mary's, Ontario ,Stratford and London)Core competencies defined for this jobPlanning and organizingClient-focusPerseveranceInitiativeActive listeningAutonomyWhy work at CascadesExcellent company-paid benefits    WEEKLY pay    Paid vacationProfit sharing and 401K matchingGym membership reimbursementFlexible work arrangementVolunteering daysStrong Company CultureWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement OpportunitiesPPE Allowance#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      Your challenge!Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification; inbound lead follow-up and outbound cold calling and emails; existing customer account management through understanding customer needs; connecting with customers remotely to maintain strong relationships and pitch value-creating ideas; and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.Individual responsibilitiesAccountableMaintain and grow revenues for their accountsSupport contract creation and negotiation for their accountsGrow the customer portfolio ResponsibleAchieve sales revenues and objectivesQualify the leads aligned to our strategy and business rulesMaintain excellent client relationships and ensuring customer satisfaction with the use of digital toolsDevelop and manage account plans for smaller regional accounts according to established guidelines (revenue targets)Provide detailed and accurate sales forecasting to teamFacilitating integration and ensuring coherent customer approach among Cascades SBUsBuilding and developing key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control)Use and update the CRMManage mostly C and D customersExperiences and strengthsPost-secondary education preferred with a specialty in Sales2 to 3 years’ experience in B2B sales position is an assetExperience in a related industry (recycling, waste management, etc.) would be a definite asset.Excellent oral and written communication skills and the ability to make effective presentations.  Strong organizational and time management skills.  Working knowledge of computer programs (Excel, Word, Outlook, etc.)Good analytical and problem-solving skillsMust have a valid drivers’ license and have a clean driving recordUnderstanding of sourcing methodology, contract strategy, contract terms, and basic legal terms and conditionsAbility to understand and interpret requests for contracts, evaluate and analyze costs and data, handle problems and to understand business requirementsLeadership and expertise in promoting buy-in to proposed solutions’LocationWe are looking for a talented and competitive ISR who thrives in a quick sales cycle environment. Employment Status: Monday to Friday, full-time, year roundWork Location: Remote (trainings will be held in St Mary's, Ontario ,Stratford and London)Core competencies defined for this jobPlanning and organizingClient-focusPerseveranceInitiativeActive listeningAutonomyWhy work at CascadesExcellent company-paid benefits    WEEKLY pay    Paid vacationProfit sharing and 401K matchingGym membership reimbursementFlexible work arrangementVolunteering daysStrong Company CultureWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement OpportunitiesPPE Allowance#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      • Wagram
      • Permanent
      Your challenge! We are seeking an experienced and dynamic sales professional to further develop Bunzl/R3 business in the eastern US.Grow the relationship with Bunzl/R3 regional sales management and sales representatives.Provide comprehensive knowledge of our product line.This position is crucial to the growth of Cascades and will offer a lot of visibility. The ideal candidate must be driven, dedicated, passionate & organized. It is required to have market knowledge (geographic and product) and travel throughout the eastern US to meet with key Bunzl/R3 personnel and make sales calls with Bunzl/R3 sales representative on key Bunzl/R3 current and prospective accounts. Individual responsibilities Maintain a thorough knowledge of Cascades products and services and utilize strong analytical and business insight to identify areas of opportunity and provide actionable recommendations and solutions to increase product growth.Collaborate cross-functionally with other internal business groups.Manage prospect activities and establish initial/follow-up appointments with customer decision-makers.Prepare and deliver sales presentations to prospective new clients/current clients and follow-up with key customer decision makers to close all sales.Maintain an awareness of market behavior and competitive trends to anticipate changing customer needs.Build relationships and increase Cascades visibility through participation in various activities such as attending trade shows, community events, networking events, or other activities as necessary.Schedule and document all activities..Complete required Agreements and Contracts, update and maintain CRM entries, track and forecast account budgets and expense reports, and complete other paperwork in a timely manner. Experience, Education and Skills ExperienceExperience working in distribution, B2B, industrial, or tissue/paper product sales strongly preferred Education Bachelor's degree in Business Administration or Marketing  Essential Skills  Good communication and presentation skills (both verbal and written); able to effectively communicate to all levels of management, both internally and externally.Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.Consistent with follow through; follows through on challenges as they arise; maintains a positive and persistent outlook and approach. High energy, friendly, and engaging.Ability to thrive and adapt in ambiguous environments.Self-motivated; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong desire to win; takes appropriate risks.Maintains the highest level of confidentiality and is trustworthy.Excellent persuasion skills; can persuade others to change their minds or behavior.Good time management and organizational skills to ensure assigned responsibilities are completed in an efficient manner.Travel- the position covers a large territory that will require client and prospect visits as well as travel for trade shows, trainings & meetings.Business Objective Alignment Ensure that the development and achievement of sale objectives are in keeping with the strategic plan for his/her business unitOperational Excellence Apply sales best practices that are in keeping with Cascades’ strategic orientationsApply the pricing strategyDocument administrative activities related to his/her sales (e.g., contracts, promotions, forecasts)Ensure that volume growth and/or account profitability are maintained (prospecting)Organize all activities to maximize efficiencyFacilitate discussions between his/her department and the departments concernedPromote and sell solutions and products that are adapted to the needs of clients and refer products from other groups as neededClient Focused and Innovation Encourage his/her clients and unit to suggest ideas for improvement and innovationDevelop his/her network in the business community (e.g., industry, associations, clients)Keep a watch to develop market intelligence (best practices, trends, segmentation, competition, etc.) and share it within the organizationMaintain professional relationships with clients and promote Cascades’ product lineHuman Resources Take the initiative to develop his or her skillsHealth & Safety Comply with the safe work standards in effectPromote sound occupational health and safety management Corporate Responsibility and Governance Comply with the ethical standards of Cascades’ and its business partners, and represent Cascades’ image Core competencies defined for this jobValues and ethicsClient-focusPartnershipActive listeningEntrepreneurial spiritImpact and influence
      Your challenge! We are seeking an experienced and dynamic sales professional to further develop Bunzl/R3 business in the eastern US.Grow the relationship with Bunzl/R3 regional sales management and sales representatives.Provide comprehensive knowledge of our product line.This position is crucial to the growth of Cascades and will offer a lot of visibility. The ideal candidate must be driven, dedicated, passionate & organized. It is required to have market knowledge (geographic and product) and travel throughout the eastern US to meet with key Bunzl/R3 personnel and make sales calls with Bunzl/R3 sales representative on key Bunzl/R3 current and prospective accounts. Individual responsibilities Maintain a thorough knowledge of Cascades products and services and utilize strong analytical and business insight to identify areas of opportunity and provide actionable recommendations and solutions to increase product growth.Collaborate cross-functionally with other internal business groups.Manage prospect activities and establish initial/follow-up appointments with customer decision-makers.Prepare and deliver sales presentations to prospective new clients/current clients and follow-up with key customer decision makers to close all sales.Maintain an awareness of market behavior and competitive trends to anticipate changing customer needs.Build relationships and increase Cascades visibility through participation in various activities such as attending trade shows, community events, networking events, or other activities as necessary.Schedule and document all activities..Complete required Agreements and Contracts, update and maintain CRM entries, track and forecast account budgets and expense reports, and complete other paperwork in a timely manner. Experience, Education and Skills ExperienceExperience working in distribution, B2B, industrial, or tissue/paper product sales strongly preferred Education Bachelor's degree in Business Administration or Marketing  Essential Skills  Good communication and presentation skills (both verbal and written); able to effectively communicate to all levels of management, both internally and externally.Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.Consistent with follow through; follows through on challenges as they arise; maintains a positive and persistent outlook and approach. High energy, friendly, and engaging.Ability to thrive and adapt in ambiguous environments.Self-motivated; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong desire to win; takes appropriate risks.Maintains the highest level of confidentiality and is trustworthy.Excellent persuasion skills; can persuade others to change their minds or behavior.Good time management and organizational skills to ensure assigned responsibilities are completed in an efficient manner.Travel- the position covers a large territory that will require client and prospect visits as well as travel for trade shows, trainings & meetings.Business Objective Alignment Ensure that the development and achievement of sale objectives are in keeping with the strategic plan for his/her business unitOperational Excellence Apply sales best practices that are in keeping with Cascades’ strategic orientationsApply the pricing strategyDocument administrative activities related to his/her sales (e.g., contracts, promotions, forecasts)Ensure that volume growth and/or account profitability are maintained (prospecting)Organize all activities to maximize efficiencyFacilitate discussions between his/her department and the departments concernedPromote and sell solutions and products that are adapted to the needs of clients and refer products from other groups as neededClient Focused and Innovation Encourage his/her clients and unit to suggest ideas for improvement and innovationDevelop his/her network in the business community (e.g., industry, associations, clients)Keep a watch to develop market intelligence (best practices, trends, segmentation, competition, etc.) and share it within the organizationMaintain professional relationships with clients and promote Cascades’ product lineHuman Resources Take the initiative to develop his or her skillsHealth & Safety Comply with the safe work standards in effectPromote sound occupational health and safety management Corporate Responsibility and Governance Comply with the ethical standards of Cascades’ and its business partners, and represent Cascades’ image Core competencies defined for this jobValues and ethicsClient-focusPartnershipActive listeningEntrepreneurial spiritImpact and influence

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