all about customer service manager jobs
Providing great customer service is a key success factor for all companies. The ability to create repeatable engaging customer experiences improves sales and repeat business. You provide motivation for customer service reps, ensuring they are executing company customer service initiatives, in order to increase customer satisfaction.
If you have a passion for customer service, are highly motivated and have the skills to lead, a customer service manager role may be for you. Contact Randstad Canada to learn more about this exciting career opportunity.
about customer service manager jobs
Customer service managers can work in a number of settings. In retail, you may have a customer-facing role, or if you work in an office setting, you may spend more time working on the computer and training sales reps. It depends on the type of industry you work in. Some managers work Monday to Friday, 9-5, while others work shifts, evenings and weekends. Some overtime may be required. In most companies, you will report to a senior manager, store manager, or sales executive.
customer service manager salaries
Customer service manager salaries can vary based on your experience, industry, and many other factors. The average annual salary for a customer service manager in Canada is about $55,000. On the low end, you can expect a starting salary of $40,000. On the top end of the salary range, you can expect to make more than $80,000 per year. Performance bonuses and commission can help boost your earning potential. Those with project management and operations management skills and experience have greater earning potential.
your day to day tasks
Customer service managers have a diverse role. Helping to create great customer experiences, dealing with customer issues and ensuring sales reps are adhering to performance standards are your key objectives. Other tasks include:
- improving the customer service experience
- managing customer issues and problems
- implementing directives from senior management
- ensuring the customer service program is implemented and followed
- managing the customer service team
- assisting with hiring and recruiting
- providing support to customer service reps
- training and coaching the sales team
where you can work
Customer service managers work in many industries. While most people associate these roles with retail, they are also common in financial services, telecommunications, travel, real estate and many other industries. Customer service manager roles are common in cities across Canada.
what you bring to the table
Customer service managers are expected to have customer service experience and have the skill set to successfully help the organization provide great customer experiences. Here are some of the top skills and abilities hiring companies are seeking in candidates:
- exceptional communication skills
- project and operations management
- problem solving and conflict resolution
- customer service skills
- organizational development
- experience with CRMs and other customer service/sales software
- training and certifications
- Most companies require customer service managers to have a college or university degree. Common degrees include sales, marketing, business and communications. However, qualifications can vary, and many companies are seeking experienced individuals with a
- track record of success in customer service. Expect much of your training to occur when you are hired and be ongoing as new customer service programs are launched.
where your career is headed
Working as a customer service manager can open up a number of more senior management roles. Many customer service managers move on to more advanced roles such as operations manager, retail store manager, office manager, or similar. Over time, you could work your way up to district management roles and more senior operations roles.
Are you looking for customer service manager jobs? Are you currently in a service manager role and want to explore your options? Randstad Canada can help you take the next step in your career. Contact us today.