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    6 jobs found for Customer service representative in Alberta

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      • Calgary, Alberta
      • Permanent
      Your challenge!Reporting to the Customer Service Manager, the CSR must have strong customer service skills, ability to effectively multi-task, and maintain professionalism at all times while working to impact objectives. The CSR works with multiple departments within the company, including clients, distribution, and our sales team to handle end-to-end transactions. In this position, you build an ongoing professional relationship with clients and provide world-class customer service.  Individual responsibilitiesCustomer Service Representatives handle the following on a day-to-day basis: Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionPerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with allocations/business rules and SOP demand planValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemPlan order deliveries within capacity and coordinate shipments and transportation usage in an optimal and economical mannerCoordinate inventory status, delivery dates and other specific material order or supply requirementsManage backorder processing, in accordance with guidelinesCreate returns (virtual and physical)Close past orders that are still openExperiences and strengthsPost Secondary Education considered an asset 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAP considered an assetProficiency  English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus #revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. 
      Your challenge!Reporting to the Customer Service Manager, the CSR must have strong customer service skills, ability to effectively multi-task, and maintain professionalism at all times while working to impact objectives. The CSR works with multiple departments within the company, including clients, distribution, and our sales team to handle end-to-end transactions. In this position, you build an ongoing professional relationship with clients and provide world-class customer service.  Individual responsibilitiesCustomer Service Representatives handle the following on a day-to-day basis: Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionPerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with allocations/business rules and SOP demand planValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemPlan order deliveries within capacity and coordinate shipments and transportation usage in an optimal and economical mannerCoordinate inventory status, delivery dates and other specific material order or supply requirementsManage backorder processing, in accordance with guidelinesCreate returns (virtual and physical)Close past orders that are still openExperiences and strengthsPost Secondary Education considered an asset 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAP considered an assetProficiency  English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus #revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. 
      • Calgary, Alberta
      • Contract
      Are you a customer service professional with a passion for sales and growing business?The CSR Provides Customer Service to all customers or to a specific customer base/territory. In a hands on fashion, assists the outside sales force with sales-related issues and/or inquiries and follows guiding principles of Best Practice process improvements and cultural attitude to meet or exceed objectives.100% In office workCalgary AlbertaAdvantages-Work for a company with over 100 years in operation across North America-As the leaders in food supply, we serve our customers through 6 manufacturing facilities and 30 distribution centres-Competitive pay and a company that always tries to promote from within-We love to innovate and thrive to manufacture and deliver performing food products and world-class customer service-7:30-4:00pm Monday-Friday-Work with a team of diverse passionate professionals-Temp to permResponsibilitiesInside sales: -Provide exceptional Customer Service in accordance with policies, guidelines, and procedures established by Executive Management.-Takes customer orders via phone and fax, and enter orders into the NDS system.-Invoices orders throughout the day, as required.-Works with the Customer Service/Office Supervisor to respond to customer issues, e.g. short shipments, rush deliveries, etc.-Consistently increases personal knowledge of new and existing items, customers, pricing, routing, specials and sales techniques.-Participates in call-out programs, as required.-Upsells to all customers in an effort to increase sales.-Communicates in an efficient manner with the operations department / warehouse staff regarding truck routing, delivery schedules and order preparation.-Assists in coordinating key customer accounts on a daily basis to ensure service levels are maintained at the highest levelsCustomer Focus:-Maintains personal relationships with key accounts. Maintains a proactive, visible relationship with entire customer base.-Follows up on all customer requests and questions to ensure appropriate response is made and customer is satisfied.-Treats all customers (both internal and external) with dignity, respect, courtesy and kindness.-Accepts responsibility to consider how actions affect our customers and our company.QualificationsThe individual must be able to perform each principle and essential accountability satisfactorily. Customer Service experience and a proven track record in delivering results is expected, and a thorough knowledge and ability to read, interpret, and understand product information is desirable. The ability to transfer oral information to a written form accurately is an absolute requirement. A positive attitude is a must. Needs ability to be a part of an effective team. Prior experience should be in bakery ingredients or food-related business. Beverage industry experience may apply. Previous customer service roles are beneficial. Ability to interact effectively at all organization levels is required. Computer skills are required. A well-rounded lifestyle and sense of humor, with an appreciation for diversity can be advantageous. Unquestionable ethical conduct in both business leadership and personneldealings are an absolute requirement. Ability to define and resolve problems, collect data, establish facts, and draw valid conclusions.Ability to read and understand product information and use this knowledge to provide information to customers. Ability to effectively present information and respond to questions from groups of executives, managers, clients, customers, and the general public.SummaryIf this sounds like a good fit for your career, please apply here or contact one of our recruiters directlyryan.immel@randstad.cakasandra.hornby@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a customer service professional with a passion for sales and growing business?The CSR Provides Customer Service to all customers or to a specific customer base/territory. In a hands on fashion, assists the outside sales force with sales-related issues and/or inquiries and follows guiding principles of Best Practice process improvements and cultural attitude to meet or exceed objectives.100% In office workCalgary AlbertaAdvantages-Work for a company with over 100 years in operation across North America-As the leaders in food supply, we serve our customers through 6 manufacturing facilities and 30 distribution centres-Competitive pay and a company that always tries to promote from within-We love to innovate and thrive to manufacture and deliver performing food products and world-class customer service-7:30-4:00pm Monday-Friday-Work with a team of diverse passionate professionals-Temp to permResponsibilitiesInside sales: -Provide exceptional Customer Service in accordance with policies, guidelines, and procedures established by Executive Management.-Takes customer orders via phone and fax, and enter orders into the NDS system.-Invoices orders throughout the day, as required.-Works with the Customer Service/Office Supervisor to respond to customer issues, e.g. short shipments, rush deliveries, etc.-Consistently increases personal knowledge of new and existing items, customers, pricing, routing, specials and sales techniques.-Participates in call-out programs, as required.-Upsells to all customers in an effort to increase sales.-Communicates in an efficient manner with the operations department / warehouse staff regarding truck routing, delivery schedules and order preparation.-Assists in coordinating key customer accounts on a daily basis to ensure service levels are maintained at the highest levelsCustomer Focus:-Maintains personal relationships with key accounts. Maintains a proactive, visible relationship with entire customer base.-Follows up on all customer requests and questions to ensure appropriate response is made and customer is satisfied.-Treats all customers (both internal and external) with dignity, respect, courtesy and kindness.-Accepts responsibility to consider how actions affect our customers and our company.QualificationsThe individual must be able to perform each principle and essential accountability satisfactorily. Customer Service experience and a proven track record in delivering results is expected, and a thorough knowledge and ability to read, interpret, and understand product information is desirable. The ability to transfer oral information to a written form accurately is an absolute requirement. A positive attitude is a must. Needs ability to be a part of an effective team. Prior experience should be in bakery ingredients or food-related business. Beverage industry experience may apply. Previous customer service roles are beneficial. Ability to interact effectively at all organization levels is required. Computer skills are required. A well-rounded lifestyle and sense of humor, with an appreciation for diversity can be advantageous. Unquestionable ethical conduct in both business leadership and personneldealings are an absolute requirement. Ability to define and resolve problems, collect data, establish facts, and draw valid conclusions.Ability to read and understand product information and use this knowledge to provide information to customers. Ability to effectively present information and respond to questions from groups of executives, managers, clients, customers, and the general public.SummaryIf this sounds like a good fit for your career, please apply here or contact one of our recruiters directlyryan.immel@randstad.cakasandra.hornby@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Edmonton, Alberta
      • Contract
      Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?If you answered "yes" to any of the above, then look no further!Randstad is hiring for a long term contract as a Call Center and Customer Service Representative for a North American company who is hiring in Alberta! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Position - Customer Care RepresentativeIndustry - Professional services (Financial, HR and Healthcare) Location - Work from Home Salary - $18.50/hr Full-time and long-term opportunity starting as of August 19th, 2022Hours of Operation:Monday - Friday (No weekends!)Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!) Advantages- One of the fastest-growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work-life balance- Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunitiesResponsibilities- Handling a high volume of customer inbound calls - Providing excellent customer service and being customer focused. - Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc- Processing transactions such as health enrollments, tax and direct deposit updates, etc- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.- Meeting KPIs and targets on a daily basis. - Attention to detail is essential for this position- Being tech savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well. Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills- A self-starter with the passion and ability to provide the highest level of customer care and satisfaction- Good computer and system navigation skills with the ability to multitask - Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment- Ability to be empathetic as some calls can be difficult/frustrated customers- Ability to receive and immediately apply constructive feedback. - Flexibility to work a special schedule and extended hours as necessary - Must be able to pass a criminal/credit background check- Prefer to have worked either in HR, Financial or Health Care Industry- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset. You must also have an ethernet cable as working over WiFI is prohibited. SummaryIf this is something that excites you, please see below how you can apply!- Apply directly on the randstad.ca website- Email your resume to riya.gupta@randstad.ca with the subject line "Customer Service Representative"We look forward to your application!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?If you answered "yes" to any of the above, then look no further!Randstad is hiring for a long term contract as a Call Center and Customer Service Representative for a North American company who is hiring in Alberta! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Position - Customer Care RepresentativeIndustry - Professional services (Financial, HR and Healthcare) Location - Work from Home Salary - $18.50/hr Full-time and long-term opportunity starting as of August 19th, 2022Hours of Operation:Monday - Friday (No weekends!)Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!) Advantages- One of the fastest-growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work-life balance- Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunitiesResponsibilities- Handling a high volume of customer inbound calls - Providing excellent customer service and being customer focused. - Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc- Processing transactions such as health enrollments, tax and direct deposit updates, etc- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.- Meeting KPIs and targets on a daily basis. - Attention to detail is essential for this position- Being tech savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well. Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills- A self-starter with the passion and ability to provide the highest level of customer care and satisfaction- Good computer and system navigation skills with the ability to multitask - Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment- Ability to be empathetic as some calls can be difficult/frustrated customers- Ability to receive and immediately apply constructive feedback. - Flexibility to work a special schedule and extended hours as necessary - Must be able to pass a criminal/credit background check- Prefer to have worked either in HR, Financial or Health Care Industry- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset. You must also have an ethernet cable as working over WiFI is prohibited. SummaryIf this is something that excites you, please see below how you can apply!- Apply directly on the randstad.ca website- Email your resume to riya.gupta@randstad.ca with the subject line "Customer Service Representative"We look forward to your application!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Edmonton, Alberta
      • Permanent
      Are you passionate about providing quality customer service, and looking to work for a leader in the Textile Industry?Are you fluent in English and French?If you answered yes, this is the role for you! Position: Bilingual Customer Experience RepresentativePermanent positionFull-timeRemote anywhere in CanadaHours of operation: Mon- Fri 8 am- 4:30 pm EST and some holidaysSalary: $38k-$40k based on experience Start date: June 2022This is a remote position and you will be required to work Mon- Fri 8 am- 4:30 pm EST and some holidaysAdvantagesPermanent positionGuaranteed full-time hoursGrowth and development opportunitiesBenefits and vacation timeWork for a reputable companyResponsibilitiesAnswering calls, fax email, or web inquiriesProcessing orders accuratelyAdvising customers of stock, price, delivery date, order totals, and shipping datesMaintain accurate customer accountsTransfer calls to other departments as requiredProvide excellent customer service at every interactionQualificationsSpoken and written French and EnglishExcellent attention to detailAccurate typing and speedExperience in MS office 0-3 years of customer service experience Ability to multi-taskAbility to problem solveExperience with CRM applications is an assetSummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to arshdeep.dhillon@randstad.ca, or zack.tahir@randstad.ca and mention "Bilingual Customer Experience- Remote"Looking forward to hearing from youHuman ForwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about providing quality customer service, and looking to work for a leader in the Textile Industry?Are you fluent in English and French?If you answered yes, this is the role for you! Position: Bilingual Customer Experience RepresentativePermanent positionFull-timeRemote anywhere in CanadaHours of operation: Mon- Fri 8 am- 4:30 pm EST and some holidaysSalary: $38k-$40k based on experience Start date: June 2022This is a remote position and you will be required to work Mon- Fri 8 am- 4:30 pm EST and some holidaysAdvantagesPermanent positionGuaranteed full-time hoursGrowth and development opportunitiesBenefits and vacation timeWork for a reputable companyResponsibilitiesAnswering calls, fax email, or web inquiriesProcessing orders accuratelyAdvising customers of stock, price, delivery date, order totals, and shipping datesMaintain accurate customer accountsTransfer calls to other departments as requiredProvide excellent customer service at every interactionQualificationsSpoken and written French and EnglishExcellent attention to detailAccurate typing and speedExperience in MS office 0-3 years of customer service experience Ability to multi-taskAbility to problem solveExperience with CRM applications is an assetSummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to arshdeep.dhillon@randstad.ca, or zack.tahir@randstad.ca and mention "Bilingual Customer Experience- Remote"Looking forward to hearing from youHuman ForwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Calgary, Alberta
      • Contract
      Are you looking to develop your professional experience in customer service? If so, you can join our client, a multinational technologies company, as a Customer Service Representative in their Calgary office.This opportunity would be great for recent grads or anyone looking to start a career in customer service.AdvantagesWork for a multinational technologies companyCalgary location12-month contractMonday to Friday8am to 4:30pm$17.71/hourStart Date: May 2nd, 2022Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Customer Service Representative, you will be responsible for:• Preparing spare parts proposals and order entry project documentation• Providing excellent customer service as the point of contact for the customer throughout the implementation of spare parts order• Reviewing and analyzing all parts inquiries received from customers and coordinate the review of all relevant technical and commercial information regarding the inquiry• Preparing and issuing commercial quotation based on engineering recommendations, cost estimate, and Marketing/Sales input according to copmay policies and guidelines• Reviewing and analyzing all spare parts orders to ensure they are in full agreement with the proposal• Creating accurate recommended spare parts lists for equipment• Leading and maintaining various e-commerce systems including Ariba, OpenInvoice, Cortex etc. Making sure purchase orders are confirmed in a timely manner and/or have been assigned to the correct SECL representative or business unit.• Reviewing order required delivery dates and assure that our vendors/factories are working to achieve these datesQualifications• Minimum 3 years experience in customer service experience - preference in broad industrial product portfolio• Intermediate MS Office skills• SAP or other ERP experience an asset• Strong attention to detail• Analytical and problem-solving skillsSummaryIf you're interested in the Customer Service Representative role in Calgary, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking to develop your professional experience in customer service? If so, you can join our client, a multinational technologies company, as a Customer Service Representative in their Calgary office.This opportunity would be great for recent grads or anyone looking to start a career in customer service.AdvantagesWork for a multinational technologies companyCalgary location12-month contractMonday to Friday8am to 4:30pm$17.71/hourStart Date: May 2nd, 2022Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Customer Service Representative, you will be responsible for:• Preparing spare parts proposals and order entry project documentation• Providing excellent customer service as the point of contact for the customer throughout the implementation of spare parts order• Reviewing and analyzing all parts inquiries received from customers and coordinate the review of all relevant technical and commercial information regarding the inquiry• Preparing and issuing commercial quotation based on engineering recommendations, cost estimate, and Marketing/Sales input according to copmay policies and guidelines• Reviewing and analyzing all spare parts orders to ensure they are in full agreement with the proposal• Creating accurate recommended spare parts lists for equipment• Leading and maintaining various e-commerce systems including Ariba, OpenInvoice, Cortex etc. Making sure purchase orders are confirmed in a timely manner and/or have been assigned to the correct SECL representative or business unit.• Reviewing order required delivery dates and assure that our vendors/factories are working to achieve these datesQualifications• Minimum 3 years experience in customer service experience - preference in broad industrial product portfolio• Intermediate MS Office skills• SAP or other ERP experience an asset• Strong attention to detail• Analytical and problem-solving skillsSummaryIf you're interested in the Customer Service Representative role in Calgary, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Edmonton, Alberta
      • Permanent
      Are you motivated and well-spoken inside sales representative and ready to thrive in a quick sales cycle environment? We have an exciting opportunity for an inside sales representative who will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. If you are someone who is able to close sales and meet targets and be successful at building instant rapport and achieve customer satisfaction, this role is then just for you. AdvantagesIf you are looking for an environment where your passion to exceed your goals and expectations are rewarded, we have just the right position for you. Some perks are listed below:- Competitive salary starting from $48,000 - $50,000 depending on experience- Very attractive compensation package which includes base salary + commission + benefits - Participate in companies profit sharing program - Monday to Friday 8 hours shifts between 7am to 6pm- 2 weeks vacation Responsibilities- Handle incoming and outgoing calls professionally and provide customer service to various requests but not limited to order entry,billing, order maintenance, credits, claims, pricing.- Communicating with customers and clients by making calls after sales to help with any inquiries. Answering existing and potential customers' questions and sending additional information - Understanding customers' needs and identifying sales opportunities.- Keeping up with product and service information and updates. Staying informed about competing markets and keeping management informed.- Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests.- Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference and to answer questions.- Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage product sale.- Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organization unique.- Participate in meetings, training sessions and trade shows. Qualifications- Related Diploma/Degree - Knowledge in the electrical industry is an asset- Previous experience in related sales positions is preferred.- Proficiency in Microsoft Office and CRM software such as Salesforce.com.- Ability to develop long term relationships and generate referrals from your customers with exceptional customer service- Excellent communication skills, both verbal and written.- Impeccable organizational skills with attention to detail and the ability to multitask.- Excellent phone and cold calling skills.- Strong listening and sales skills.- Ability to achieve targets.- Proficient in Microsoft office productsSummaryIf you think you could be exactly who we are looking for, please reach out directly to us today! This position will not be available for long! Please apply via application link, alternatively you can email gurkirat.kaur@randstad.caWe thank all the applicants for applying. Only those who are qualified will be contacted for an interview.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you motivated and well-spoken inside sales representative and ready to thrive in a quick sales cycle environment? We have an exciting opportunity for an inside sales representative who will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. If you are someone who is able to close sales and meet targets and be successful at building instant rapport and achieve customer satisfaction, this role is then just for you. AdvantagesIf you are looking for an environment where your passion to exceed your goals and expectations are rewarded, we have just the right position for you. Some perks are listed below:- Competitive salary starting from $48,000 - $50,000 depending on experience- Very attractive compensation package which includes base salary + commission + benefits - Participate in companies profit sharing program - Monday to Friday 8 hours shifts between 7am to 6pm- 2 weeks vacation Responsibilities- Handle incoming and outgoing calls professionally and provide customer service to various requests but not limited to order entry,billing, order maintenance, credits, claims, pricing.- Communicating with customers and clients by making calls after sales to help with any inquiries. Answering existing and potential customers' questions and sending additional information - Understanding customers' needs and identifying sales opportunities.- Keeping up with product and service information and updates. Staying informed about competing markets and keeping management informed.- Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests.- Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference and to answer questions.- Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage product sale.- Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organization unique.- Participate in meetings, training sessions and trade shows. Qualifications- Related Diploma/Degree - Knowledge in the electrical industry is an asset- Previous experience in related sales positions is preferred.- Proficiency in Microsoft Office and CRM software such as Salesforce.com.- Ability to develop long term relationships and generate referrals from your customers with exceptional customer service- Excellent communication skills, both verbal and written.- Impeccable organizational skills with attention to detail and the ability to multitask.- Excellent phone and cold calling skills.- Strong listening and sales skills.- Ability to achieve targets.- Proficient in Microsoft office productsSummaryIf you think you could be exactly who we are looking for, please reach out directly to us today! This position will not be available for long! Please apply via application link, alternatively you can email gurkirat.kaur@randstad.caWe thank all the applicants for applying. Only those who are qualified will be contacted for an interview.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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