- Our client is a Canadian company specializing in consulting and support services for charitable and nonprofit organizations. They offer expertise in CRM/database implementation, donation processing, reporting, training, and fundraising process optimization.The team operates virtually across Canada and in more than 26 U.S. states. The donation processing centre is located in London, Ontario, with public transportation access and parking available.Location:Our client is a Canadian company specializing in consulting and support services for charitable and nonprofit organizations. They offer expertise in CRM/database implementation, donation processing, reporting, training, and fundraising process optimization.The team operates virtually across Canada and in more than 26 U.S. states. The donation processing centre is located in London, Ontario, with public transportation access and parking available.Location:
Customer service representative jobs in other cities in Ontario
all about customer service representative jobs in london.
Customer service representatives help customers. You are the main point of contact for customers. Depending on your employer and the specifics of how the company operates, you could interact face-to-face, by phone, email, social media or web chat. You help customers with the purchase process, answer questions, deal with issues, and handle complaints. It is a role that requires you to have great communication and interpersonal skills. You will also be good at conflict resolution, have compassion, and be dedicated to helping people.
what do customer service representative jobs entail?
Customer service representatives commonly work in an office environment. But you may also work in a customer facing position, especially within the retail industry. You will spend your day working on a computer and phone assisting customers. Work hours can vary based on business operations. Weekend and evening shifts are common. Part-time and full-time roles are available.
what are future career paths for customer service representatives in london?
Customer service reps have a lot of room to grow in their career. Most follow a common path and move on to roles such as customer service manager, customer service team lead, or specialize in a particular type of customer service based on a product, service, or business function.
what are other cities customer service representatives can work in?
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what is the average salary for customer service representatives in london?
Customer service representatives in London can expect to make about $40,000 per year, on average. This is over $20 per hour. Here is an outline of how much you can expect to make based on your level of experience:
average customer service representative salaries in london
annual: $39,400
monthly: $3,283
weekly: $821
hourly: $20.52
lowest salary: $33,400 per year
average salary: $39,400 per year
highest salary: $45,600 per year
junior salary: $33,400-$39,200 per year
intermediate salary: $36,100-$42,500 per year
senior salary: $38,800-45,600 per year
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what are customer service representatives responsible for?
Customer service representatives hold an important responsibility. Your job is to ensure customer satisfaction. Here are some of the things you will do to serve customers:
- Take incoming calls
- Respond to customer emails, social media and chat messages
- Handle customer complaints – escalate issues as required
- Follow all company customer service protocols
- Provide a great customer experience
- Answer questions and assist with the purchase process
- Update customer records
- Build strong customer relationships
where do customer service representatives typically work in london?
Customer service is an essential part of any company. It is vital to have a strong service department to keep your customers happy. Therefore, there are endless opportunities to find work as a customer service representative in all industries.
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what skills do customer service representatives need in london?
Good customer service representatives have people skills. You are skilled at dealing with people and do so in a professional manner. Here are the top soft and hard skills you will need to be successful in this job:
- Excellent communications
- Strong interpersonal skills
- Experience using CRM systems, data entry, and social media
- You work well in high stress situations
- You have compassion and empathy
- Previous customer service experience and training is an asset
- Professionalism
- You are well organized
what training and certifications do customer service representatives need in london?
Entry level customer service representative jobs typically require you to have a high school diploma. Previous experience in a customer service related position is an asset. Additional education may be required for more advanced or specific positions. Most employers provide extensive training.