- Step into a high-paced, highly rewarding role as a Customer Service/Order Desk Representative with a leading industrial distributor in Scarborough. We are seeking a dedicated order desk professional to join a supportive, long-tenured team within our customer care and business administration portfolio. As a Customer Service Representative, you will be the backbone of daily operations, ensuring seamless order entry and exceptional client satisfaction. Your eStep into a high-paced, highly rewarding role as a Customer Service/Order Desk Representative with a leading industrial distributor in Scarborough. We are seeking a dedicated order desk professional to join a supportive, long-tenured team within our customer care and business administration portfolio. As a Customer Service Representative, you will be the backbone of daily operations, ensuring seamless order entry and exceptional client satisfaction. Your e
Customer service representative jobs in other cities in Ontario
all about customer service representative jobs in toronto.
Customer service representatives play a very important role in ensuring people are satisfied in dealing with their organization. You need to be a strong communicator and have excellent interpersonal skills to handle interactions, complaints, and requests. Your primary objective is the help customers. This could mean many different things. It could be answering a simple question, sending them a link to a page on the company website, or escalating a complaint. You need to be patient, work well under pressure and enjoy working with the public.
what do customer service representative jobs entail?
Customer service rep roles can vary based on the company. Some are customer-facing, while others are over the phone, online, remote, or virtual. Positions can be full-time or part-time. Day, evening, and weekend shifts are common. You will be assigned a specific direction by the customer service manager.
what are future career paths for customer service representatives in toronto?
Experienced and successful customer service representatives have options. It’s common for them to move into more senior or specialized roles in customer service. Over time you can move up to customer service manager or team lead.
what are other cities customer service representatives can work in?
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what is the average salary for customer service representatives in toronto?
Customer service representatives working in the Greater Toronto Area can expect an average annual salary of about $45,000. Depending on your experience you can make anywhere from $38,000 to $51,000.
average customer service representative salaries in toronto
annual: $44,700
monthly: $3,725
weekly: $931
hourly: $23.28
lowest salary: $38,400 per year
average salary: $44,700 per year
highest salary: $50,500 per year
junior salary: $38,400-$42,500 per year
intermediate salary: $41,500-$47,900 per year
senior salary: $42,500-$50,500 per year
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what are customer service representatives responsible for?
Your main responsibility as a customer service representative is to help customers. Here are the main tasks that will help you ensure customer satisfaction:
- Receiving service calls
- Following up with customer inquiries
- Resolving customer complaints
- Escalating issues
- Updating customer files
- Helping to troubleshoot customer problems
- Opening new customer accounts
- Recommending products and services
- Build relationships with customers
- Informing customers about upcoming sales and promotions
where do customer service representatives typically work in toronto?
The beauty of customer service representative roles is they are available for all types of companies across most industries. You have a lot of options, especially in the Toronto area.
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what skills do customer service representatives need in toronto?
Customer service representatives require a diverse skill set that is focused on helping the customer. The top skills you will need for this job include:
- Experience with call center dialers and CRMs
- Excellent verbal and written communications
- Professional demeanour
- Strong time management
- Good organization skills
- Good conflict resolution abilities
- You work well under pressure
what training and certifications do customer service representatives need in toronto?
Customer service representatives require you to have a high school diploma. Previous experience is preferred. Additional education could be required for more advanced customer service rep positions.