- This role provides exceptional technology-based customer service and conduct first-level analysis to resolve end-user issues within established timeframes. You will deliver courteous, efficient, and professional support, ensuring prompt resolution of inquiries and problems. Monitor resources to maintain application and technology availability, identify and resolve or escalate service delivery issues. Maintain proficiency in tools, processes, and resourcesThis role provides exceptional technology-based customer service and conduct first-level analysis to resolve end-user issues within established timeframes. You will deliver courteous, efficient, and professional support, ensuring prompt resolution of inquiries and problems. Monitor resources to maintain application and technology availability, identify and resolve or escalate service delivery issues. Maintain proficiency in tools, processes, and resources
