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      • Mississauga, Ontario
      • Contract
      Are you tech savvy with strong problem-solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market-leader in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a French/English Technical Customer Support Representative to join their Mississauga team on a permanent basis WORK FROM HOME!Job details:-3 month contract with possible permanency and contract extension-Monday-Friday, 8am-5pm-Work from home- permanently-$22-23$/hour Why do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga What you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).Are you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferred.If you are passionate about customer service and technical support, apply now! If you are fully fluent in French, apply now! If you are seeking a permanent opportunity with room for growth, apply now! Apply online directly, or send your resume to navpreet.sandhu@randstad.caNav SandhuAdvantagesWhy do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga ResponsibilitiesWhat you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).QualificationsAre you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferredSummaryThe Product Expert will assist customers with a high degree of professionalism to resolve all of theirtechnical needs with our products. This role will use their strong product knowledge and expertise toaddress issues related to product suitability and performance, installation, warranty repair, andtroubleshooting.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you tech savvy with strong problem-solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market-leader in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a French/English Technical Customer Support Representative to join their Mississauga team on a permanent basis WORK FROM HOME!Job details:-3 month contract with possible permanency and contract extension-Monday-Friday, 8am-5pm-Work from home- permanently-$22-23$/hour Why do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga What you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).Are you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferred.If you are passionate about customer service and technical support, apply now! If you are fully fluent in French, apply now! If you are seeking a permanent opportunity with room for growth, apply now! Apply online directly, or send your resume to navpreet.sandhu@randstad.caNav SandhuAdvantagesWhy do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga ResponsibilitiesWhat you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).QualificationsAre you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferredSummaryThe Product Expert will assist customers with a high degree of professionalism to resolve all of theirtechnical needs with our products. This role will use their strong product knowledge and expertise toaddress issues related to product suitability and performance, installation, warranty repair, andtroubleshooting.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Contract
      Are you tech savvy with strong problem-solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market-leader in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a French/English Technical Customer Support Representative to join their Mississauga team on a permanent basis WORK FROM HOME!Job details:-3 month contract with possible permanency and contract extension-Monday-Friday, 8am-5pm-Work from home- permanently-$22-23$/hour Why do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga What you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).Are you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferred.If you are passionate about customer service and technical support, apply now! If you are fully fluent in French, apply now! If you are seeking a permanent opportunity with room for growth, apply now! Apply online directly, or send your resume to navpreet.sandhu@randstad.caNav SandhuAdvantagesWhy do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga ResponsibilitiesWhat you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).QualificationsAre you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferredSummaryThe Product Expert will assist customers with a high degree of professionalism to resolve all of theirtechnical needs with our products. This role will use their strong product knowledge and expertise toaddress issues related to product suitability and performance, installation, warranty repair, andtroubleshooting.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you tech savvy with strong problem-solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market-leader in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a French/English Technical Customer Support Representative to join their Mississauga team on a permanent basis WORK FROM HOME!Job details:-3 month contract with possible permanency and contract extension-Monday-Friday, 8am-5pm-Work from home- permanently-$22-23$/hour Why do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga What you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).Are you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferred.If you are passionate about customer service and technical support, apply now! If you are fully fluent in French, apply now! If you are seeking a permanent opportunity with room for growth, apply now! Apply online directly, or send your resume to navpreet.sandhu@randstad.caNav SandhuAdvantagesWhy do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga ResponsibilitiesWhat you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).QualificationsAre you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferredSummaryThe Product Expert will assist customers with a high degree of professionalism to resolve all of theirtechnical needs with our products. This role will use their strong product knowledge and expertise toaddress issues related to product suitability and performance, installation, warranty repair, andtroubleshooting.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      We are looking for a Bilingual Customer Support Representative for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 7am to 5pm- Work in St Laurent, QC- Remote work at the moment- Work full-time business hours on a 12-month assignment- Start Date: June 21st, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications• Bilingual (French and English)• College / University degree or business equivalent• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySpécialiste Centre des relations avec la clientèle (CRS)SummaryIf you're interested in the Bilingual Customer Service Representative role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for a Bilingual Customer Support Representative for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 7am to 5pm- Work in St Laurent, QC- Remote work at the moment- Work full-time business hours on a 12-month assignment- Start Date: June 21st, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications• Bilingual (French and English)• College / University degree or business equivalent• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySpécialiste Centre des relations avec la clientèle (CRS)SummaryIf you're interested in the Bilingual Customer Service Representative role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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