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        • Concord, Ontario
        • Permanent
        • $40,000 - $45,000 per year
        Are you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a CUSTOMER SERVICE representative to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Customer ServicePAY: $40,000 - $45,000Start date: April 26thBenefits: Benefits after 3 months Vacation: 2 weeksExperience: Candidates 2+ years of experience (Oracle experience is a huge asset)Candidate / Duties: Customer ServiceCandidate will be responsible for being the face of the company for customers and clients. Most of the customer base is returning buyers. They will receive mainly emails inquiring about order products or stock (some phone calls). 80% of the day will be in ERP searching for available products - Once the product is found and confirmed, will need to create a pack slip and bring it to the warehouse, the candidate will be responsible for communicating with the customer should there be any delays with delivery or any other issues. Candidate is expected to provide great customer service to ensure a positive experience.Some basic quoting requiredSkills for day 1: Communication Attention to detailBilingualDisciplinedOrganizedMulti-Task & Prioritize Oracle (asset)If this sounds like you or someone you know please apply within!Advantagesvacation, steady hours, competitive pay, benefits after 3 months, ability to work in a team environment Responsibilitiesbilingual Customer ServiceCandidate will be responsible for being the face of the company for customers and clients. Most of the customer base is returning buyers. They will receive mainly emails inquiring about order products or stock (some phone calls). 80% of the day will be in ERP searching for available products - Once the product is found and confirmed, will need to create a pack slip and bring it to the warehouse, the candidate will be responsible for communicating with the customer should there be any delays with delivery or any other issues. Candidate is expected to provide great customer service to ensure a positive experience.Some basic quoting requiredQualificationsMinimum 3 years related experience, familiarity with the functional business environmentPost-secondary education an assetCash handling and/or customer service experience requiredExperience within a busy order desk environment preferredProven track record in providing effective and high quality customer serviceAccepts responsibility and proactively resolves issues (‘solution focused’) on a timely basisForward thinking with ability to review/enhance existing processes and create efficienciesThorough, high attention to detail, strong organizational skillsEffective team player, works efficiently to get the job doneExcellent listening skills and interpersonal relations in dealing with both internal and external customersWorking knowledge of computer programs, database, Microsoft software (e.g. Outlook, Word, Excel,Bilingual - English and French verbal and written skillsSummaryAre you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a BILINGUAL CUSTOMER SERVICE representative to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Bilingual Customer ServicePAY: $40,000 - $45,000Start date: April 26thBenefits: Benefits after 3 months Vacation: 2 weeksExperience: Candidates 2+ years of experience (Oracle experience is a huge asset)Candidate / Duties: Bilingual Customer ServiceCandidate will be responsible for being the face of the company for customers and clients. Most of the customer base is returning buyers. They will receive mainly emails inquiring about order products or stock (some phone calls). 80% of the day will be in ERP searching for available products - Once the product is found and confirmed, will need to create a pack slip and bring it to the warehouse, the candidate will be responsible for communicating with the customer should there be any delays with delivery or any other issues. Candidate is expected to provide great customer service to ensure a positive experience.Some basic quoting requiredSkills for day 1: Communication Attention to detailBilingualDisciplinedOrganizedMulti-Task & Prioritize Oracle (asset)If this sounds like you or someone you know please apply within.
        Are you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a CUSTOMER SERVICE representative to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Customer ServicePAY: $40,000 - $45,000Start date: April 26thBenefits: Benefits after 3 months Vacation: 2 weeksExperience: Candidates 2+ years of experience (Oracle experience is a huge asset)Candidate / Duties: Customer ServiceCandidate will be responsible for being the face of the company for customers and clients. Most of the customer base is returning buyers. They will receive mainly emails inquiring about order products or stock (some phone calls). 80% of the day will be in ERP searching for available products - Once the product is found and confirmed, will need to create a pack slip and bring it to the warehouse, the candidate will be responsible for communicating with the customer should there be any delays with delivery or any other issues. Candidate is expected to provide great customer service to ensure a positive experience.Some basic quoting requiredSkills for day 1: Communication Attention to detailBilingualDisciplinedOrganizedMulti-Task & Prioritize Oracle (asset)If this sounds like you or someone you know please apply within!Advantagesvacation, steady hours, competitive pay, benefits after 3 months, ability to work in a team environment Responsibilitiesbilingual Customer ServiceCandidate will be responsible for being the face of the company for customers and clients. Most of the customer base is returning buyers. They will receive mainly emails inquiring about order products or stock (some phone calls). 80% of the day will be in ERP searching for available products - Once the product is found and confirmed, will need to create a pack slip and bring it to the warehouse, the candidate will be responsible for communicating with the customer should there be any delays with delivery or any other issues. Candidate is expected to provide great customer service to ensure a positive experience.Some basic quoting requiredQualificationsMinimum 3 years related experience, familiarity with the functional business environmentPost-secondary education an assetCash handling and/or customer service experience requiredExperience within a busy order desk environment preferredProven track record in providing effective and high quality customer serviceAccepts responsibility and proactively resolves issues (‘solution focused’) on a timely basisForward thinking with ability to review/enhance existing processes and create efficienciesThorough, high attention to detail, strong organizational skillsEffective team player, works efficiently to get the job doneExcellent listening skills and interpersonal relations in dealing with both internal and external customersWorking knowledge of computer programs, database, Microsoft software (e.g. Outlook, Word, Excel,Bilingual - English and French verbal and written skillsSummaryAre you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a BILINGUAL CUSTOMER SERVICE representative to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Bilingual Customer ServicePAY: $40,000 - $45,000Start date: April 26thBenefits: Benefits after 3 months Vacation: 2 weeksExperience: Candidates 2+ years of experience (Oracle experience is a huge asset)Candidate / Duties: Bilingual Customer ServiceCandidate will be responsible for being the face of the company for customers and clients. Most of the customer base is returning buyers. They will receive mainly emails inquiring about order products or stock (some phone calls). 80% of the day will be in ERP searching for available products - Once the product is found and confirmed, will need to create a pack slip and bring it to the warehouse, the candidate will be responsible for communicating with the customer should there be any delays with delivery or any other issues. Candidate is expected to provide great customer service to ensure a positive experience.Some basic quoting requiredSkills for day 1: Communication Attention to detailBilingualDisciplinedOrganizedMulti-Task & Prioritize Oracle (asset)If this sounds like you or someone you know please apply within.
        • Montréal-Est, Québec
        • Permanent
        • $18 - $19 per year
        Are you passionate about customer service?You want to join a company where collaboration and respect are key values and whose mission is to offer the best service to their customers.Do you have experience in manufacturing, industry or even in the automotive industry?We have a great Customer Service Technician position for you!In this permanent position of customer service representative in the field of natural gas in the East of Montreal, you will work in collaboration with the sales and shipping team, in order to support customers in their needs. gas, oil or fuel oil.Your daily tasks will include completing quotes, researching products and responding to price requests, completing customer orders and confirming scheduled delivery dates. This small dynamic team and this relaxed environment will please you!AdvantagesPermanent position37.5h daytime scheduleLocated in Anjou in the east of MontrealFamily environment, safe and relaxedRespectful and collaborative teamGroup InsuranceSalary between $ 17 and $ 18.50 / hSeveral other corporate advantagesResponsibilities-Respond to customer calls;-Order taking;-Billing;-Presentation of protection plan;-Ensure a follow-up of orders and files;-Solicitation from known customers on promotions and interest in products-Other related tasks.Qualifications-1 to 2 years of experience in a customer service position;- Experience in manufacturing or industry-Advanced English;- Perfect command of French;-Autonomy;- Resourcefulness;-Developed communication skills.SummaryContact Kim or Léa at 514.252.0099 or at kim.guertin@randstad.ca and lea.murray-montmorency@randstad.caThis position is not exactly what you are looking for, do not hesitate to contact us to discuss your career aspirations, it will be our pleasure to find you a job tailored to you!Are you interested in this position? Quickly send us a copy of your up-to-date CV to: kim.guertin@randstad.ca and lea.murray-montmorency@randstad.ca
        Are you passionate about customer service?You want to join a company where collaboration and respect are key values and whose mission is to offer the best service to their customers.Do you have experience in manufacturing, industry or even in the automotive industry?We have a great Customer Service Technician position for you!In this permanent position of customer service representative in the field of natural gas in the East of Montreal, you will work in collaboration with the sales and shipping team, in order to support customers in their needs. gas, oil or fuel oil.Your daily tasks will include completing quotes, researching products and responding to price requests, completing customer orders and confirming scheduled delivery dates. This small dynamic team and this relaxed environment will please you!AdvantagesPermanent position37.5h daytime scheduleLocated in Anjou in the east of MontrealFamily environment, safe and relaxedRespectful and collaborative teamGroup InsuranceSalary between $ 17 and $ 18.50 / hSeveral other corporate advantagesResponsibilities-Respond to customer calls;-Order taking;-Billing;-Presentation of protection plan;-Ensure a follow-up of orders and files;-Solicitation from known customers on promotions and interest in products-Other related tasks.Qualifications-1 to 2 years of experience in a customer service position;- Experience in manufacturing or industry-Advanced English;- Perfect command of French;-Autonomy;- Resourcefulness;-Developed communication skills.SummaryContact Kim or Léa at 514.252.0099 or at kim.guertin@randstad.ca and lea.murray-montmorency@randstad.caThis position is not exactly what you are looking for, do not hesitate to contact us to discuss your career aspirations, it will be our pleasure to find you a job tailored to you!Are you interested in this position? Quickly send us a copy of your up-to-date CV to: kim.guertin@randstad.ca and lea.murray-montmorency@randstad.ca
        • Burlington, Ontario
        • Contract
        Do you come from Customer Service experience and would like the opportunity to utilize that experience? Do you enjoy working in a fun team environment? Then we have an opportunity that we would love to consider you for! This is a 3 month contract assignment with a potential to go longer. The ideal candidate will be detail oriented and have a proven ability with handling customer service calls, entering notes and communicating with team members as required.You will have the opportunity to work with a great team in the Burlington area! The hours are Monday to Friday from 8:30 am - 5:00 pm. The pay rate is $19-$20 depending on experience.Advantages- Work for a great organization in the Burlington area- Contract opportunity- 3 months with a potential to be extended- Hourly rate of $19-$20 depending on experience- Easy access to the highway- close to Hamilton!Responsibilities- Receive and enter customer’s orders into the system while receiving them through phone, email and fax- Update records and files while being very accurate in the order entry process- Process orders through the system and updating files through EDI and Web services- Answer any customer questions on timeline, information and shipments when required- Provide effective customer service through phone and email communication- Contact customer to update them on any requests that might not have been submitted properly to get the correct informationQualifications- 1-2 years experience in Customer Service within a manufacturing environment will be a great asset in the role- Computer literate with some experience using EDI!- Ability to work well independently and as part of a team- Proven ability providing quick and accurate followups with clients!SummaryIf this opportunity sounds like one you are interested in then we would love to hear from you! Please send your resume directly to to charl.louw@randstad.caThank you,
        Do you come from Customer Service experience and would like the opportunity to utilize that experience? Do you enjoy working in a fun team environment? Then we have an opportunity that we would love to consider you for! This is a 3 month contract assignment with a potential to go longer. The ideal candidate will be detail oriented and have a proven ability with handling customer service calls, entering notes and communicating with team members as required.You will have the opportunity to work with a great team in the Burlington area! The hours are Monday to Friday from 8:30 am - 5:00 pm. The pay rate is $19-$20 depending on experience.Advantages- Work for a great organization in the Burlington area- Contract opportunity- 3 months with a potential to be extended- Hourly rate of $19-$20 depending on experience- Easy access to the highway- close to Hamilton!Responsibilities- Receive and enter customer’s orders into the system while receiving them through phone, email and fax- Update records and files while being very accurate in the order entry process- Process orders through the system and updating files through EDI and Web services- Answer any customer questions on timeline, information and shipments when required- Provide effective customer service through phone and email communication- Contact customer to update them on any requests that might not have been submitted properly to get the correct informationQualifications- 1-2 years experience in Customer Service within a manufacturing environment will be a great asset in the role- Computer literate with some experience using EDI!- Ability to work well independently and as part of a team- Proven ability providing quick and accurate followups with clients!SummaryIf this opportunity sounds like one you are interested in then we would love to hear from you! Please send your resume directly to to charl.louw@randstad.caThank you,
        • Oakville, Ontario
        • Contract
        Are you fluent in French and English? Are you looking to develop your professional experience in customer service? If so, you can join our client, a multinational technologies company, as a Bilingual Customer Service Representative in their Oakville office.This opportunity would be great for recent grads or anyone looking to start a career in customer service.AdvantagesWork for a a multinational technologies companyOakville location11-month contractMonday to Friday8am to 4pm$17.70/hourStart Date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:• Effectively answering incoming calls and emails• Resolving customer complaints/issues in a professional manner• Processing return requests• Order entry and processing• Other administrative duties as assignedQualifications• Bilingual in French and English• Previous customer service experience• Intermediate MS Office skills• Strong attention to detail• Analytical and problem-solving skillsSummaryIf you're interested in the Bilingual Customer Service Representative role in Oakville, please apply online. Qualified candidates will be contacted.
        Are you fluent in French and English? Are you looking to develop your professional experience in customer service? If so, you can join our client, a multinational technologies company, as a Bilingual Customer Service Representative in their Oakville office.This opportunity would be great for recent grads or anyone looking to start a career in customer service.AdvantagesWork for a a multinational technologies companyOakville location11-month contractMonday to Friday8am to 4pm$17.70/hourStart Date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:• Effectively answering incoming calls and emails• Resolving customer complaints/issues in a professional manner• Processing return requests• Order entry and processing• Other administrative duties as assignedQualifications• Bilingual in French and English• Previous customer service experience• Intermediate MS Office skills• Strong attention to detail• Analytical and problem-solving skillsSummaryIf you're interested in the Bilingual Customer Service Representative role in Oakville, please apply online. Qualified candidates will be contacted.
        • Mississauga, Ontario
        • Contract
        Customer Service Representative in Brampton!Do you have experience working as a Customer Service Representative? Do you enjoy problem-solving issues and working in a fast-paced/dynamic position? Are you looking to work in a family-like work environment? Then we have an amazing TEMPORARY opportunity for you!We are looking for a Customer Service Representative for a temporary opportunity in Brampton. The ideal candidate will have past experience with order entry, invoicing, purchasing, and invoicing within the Logistics industry. The successful candidate will join a fun, collaborative, energetic team that feels like a family!If you are interested in hearing more, please email your resume to natasha.villafria@randstad.ca or angie.stojakovic@randstad.ca!!AdvantagesAs a Customer Service Representative, what's in it for you?-Free parking onsite-$17.00 per hour-Location close to public transit in Brampton-Opportunities to work in different locations-Temp to perm opportunity-Opportunity to relocate, if desired-Learn an in-demand skill that will look good on your resumeResponsibilitiesResponsibilities as a Customer Service Representative:- Billing customers- Purchasing duties under management supervision - Order Entry and other administrative duties - Managing up to 12 accounts- Creating invoicing - Sending out reports to the leadership team QualificationsAs a Customer Service Representative, we look for:- 1-3 years of related experience - Accounting experience is a strong asset- Proficient in MS Suite: Work, Excel - Strong Customer Service skills are required- Detail oriented skills- Team player- Task orientedSummaryInterested in this Customer Service Representative role in Brampton?1. Send your resume to natasha.villafria@randstad.ca or angie.stojakovic@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resume.
        Customer Service Representative in Brampton!Do you have experience working as a Customer Service Representative? Do you enjoy problem-solving issues and working in a fast-paced/dynamic position? Are you looking to work in a family-like work environment? Then we have an amazing TEMPORARY opportunity for you!We are looking for a Customer Service Representative for a temporary opportunity in Brampton. The ideal candidate will have past experience with order entry, invoicing, purchasing, and invoicing within the Logistics industry. The successful candidate will join a fun, collaborative, energetic team that feels like a family!If you are interested in hearing more, please email your resume to natasha.villafria@randstad.ca or angie.stojakovic@randstad.ca!!AdvantagesAs a Customer Service Representative, what's in it for you?-Free parking onsite-$17.00 per hour-Location close to public transit in Brampton-Opportunities to work in different locations-Temp to perm opportunity-Opportunity to relocate, if desired-Learn an in-demand skill that will look good on your resumeResponsibilitiesResponsibilities as a Customer Service Representative:- Billing customers- Purchasing duties under management supervision - Order Entry and other administrative duties - Managing up to 12 accounts- Creating invoicing - Sending out reports to the leadership team QualificationsAs a Customer Service Representative, we look for:- 1-3 years of related experience - Accounting experience is a strong asset- Proficient in MS Suite: Work, Excel - Strong Customer Service skills are required- Detail oriented skills- Team player- Task orientedSummaryInterested in this Customer Service Representative role in Brampton?1. Send your resume to natasha.villafria@randstad.ca or angie.stojakovic@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resume.
        • Saint-Laurent, Québec
        • Contract
        Does working for one of the largest companies that sell eco-responsible plumbing products appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for 2 Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 17 per hourHours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Start of employment: as quickly as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Possibility of obtaining bonuses related to the quality of calls ResponsibilitiesHere are the tasks you will have to accomplish as a Home Customer Service Agent:- Acceptance of incoming calls concerning the company's kitchen, falsetto and vanity products- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Comfortable with computers- Experience in customer service in a call center- Dynamism and initiative- Be independentSummaryLocation: Temporary work at home due to Covid-19.Opening hours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. as well as Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Temporary to permanent positionSalary: $ 17 per hourAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject line "Customer service agent"We look forward to discussing this opportunity with you,Florenceflorence.lefebvre@randstad.ca
        Does working for one of the largest companies that sell eco-responsible plumbing products appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for 2 Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 17 per hourHours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Start of employment: as quickly as possibleTemporary to permanent principalAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Fast hiring process- Possibility of obtaining bonuses related to the quality of calls ResponsibilitiesHere are the tasks you will have to accomplish as a Home Customer Service Agent:- Acceptance of incoming calls concerning the company's kitchen, falsetto and vanity products- Provide high quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chatsQualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent in Montreal:- Bilingualism or advanced English (written and oral)- Comfortable with computers- Experience in customer service in a call center- Dynamism and initiative- Be independentSummaryLocation: Temporary work at home due to Covid-19.Opening hours: Monday to Friday from 11 a.m. to 7 p.m. or from 12 p.m. to 8 p.m. as well as Saturday from 9 a.m. to 6 p.m. (full time - 40H per week)Temporary to permanent positionSalary: $ 17 per hourAre you interested in the position? Send us your CV directly to hakee.caron@randstad.ca with the subject line "Customer service agent"We look forward to discussing this opportunity with you,Florenceflorence.lefebvre@randstad.ca
        • Mississauga, Ontario
        • Contract
        Are you a polished customer service professional looking for your next challenge? Are you a master coordinator with a passion for delivering top-quality customer service and who prides themselves on their ability to multitask? Are you looking for a work-from-home opportunity in the Mississauga area? If the answer is YES, we have an amazing opportunity for you! We are looking for a Customer Service Representative for a leading supplier of consumer packaged goods located near Square One in Mississauga. Working as part of a team, the Customer Service Representative will provide order management support for business customers nationwide. The Customer Service Representative plays a key role in coordinating with various stakeholders, including logistics, warehousing, operations, and brokers to ensure that customer orders are delivered according to a high standard of quality and timeliness. The Customer Service Representative position is a work-from-home opportunity and requires a reliable home internet connection; however, the successful candidate must be available to work in the company’s Mississauga office when required. This is a 12 - 14-month contract covering a leave of absence. We are looking for an individual in the Mississauga area with available to start immediately. AdvantagesWhat’s in it for YOU as a Customer Service Representative:- Work from home opportunity!- Competitive salary: $20-$23/hr- Long-term contract: 12-14 months- Monday to Friday 8:30 am-5:00 pm - great work-life balance!- Working 37.5 hours a week- Chance to be a part of a great team- Opportunity to expand your professional network- Office centrally located near Square OneResponsibilitiesWhat YOU will be doing as a Customer Service Representative:- Placing orders into the system using ERP and ensuring the accuracy of the orders- Processing orders coming via phone, fax, or email, including but not limited to the maintenance of orders and processing credit and debit notes- Resolving issues and concerns for customers nationwide, relating to order errors, delivery, and billing- Liaising with different departments including commercial team, operations, warehouse, and logistics to resolve issues related to the quality of the product and delivery- Coordinating with brokers- Contacting customer regarding past due accounts- Working with co-workers and management to devise initiatives to improve efficiency, service delivery, and customer satisfaction- Meeting performance metrics related to order fulfillment, collections, and service deliveryQualificationsWhat YOU bring to the role of Customer Service Representative:- 2-3 years experience in a customer service or order management role, especially providing service to national clients- 1-2 years of previous experience with consumer packaged goods or pharmaceutical industry- Bilingualism (French and English) will be considered a strong asset- Previous experience in logistics will be considered an asset- Excellent written communication skills- Strong organization and problem-solving skills- Able to work independently in a fast-paced environment, with impeccable attention to detail- Supportive team player- Demonstrated ability to complete tasks under pressure with a high degree of accuracy- Tech-savvy, proficient MS Office, Word Excel, and SAP- Must be open to work overtime occasionally as required by the Manager SummaryIf you believe this Customer Service Representative opportunity in Mississauga is perfect for you, please apply as soon as possible, and feel free to give us a call if you have any questions. If you have the relevant experience, please send your resume and a synopsis of why you'd be a good fit to aqsa.jafri@randstad.ca.
        Are you a polished customer service professional looking for your next challenge? Are you a master coordinator with a passion for delivering top-quality customer service and who prides themselves on their ability to multitask? Are you looking for a work-from-home opportunity in the Mississauga area? If the answer is YES, we have an amazing opportunity for you! We are looking for a Customer Service Representative for a leading supplier of consumer packaged goods located near Square One in Mississauga. Working as part of a team, the Customer Service Representative will provide order management support for business customers nationwide. The Customer Service Representative plays a key role in coordinating with various stakeholders, including logistics, warehousing, operations, and brokers to ensure that customer orders are delivered according to a high standard of quality and timeliness. The Customer Service Representative position is a work-from-home opportunity and requires a reliable home internet connection; however, the successful candidate must be available to work in the company’s Mississauga office when required. This is a 12 - 14-month contract covering a leave of absence. We are looking for an individual in the Mississauga area with available to start immediately. AdvantagesWhat’s in it for YOU as a Customer Service Representative:- Work from home opportunity!- Competitive salary: $20-$23/hr- Long-term contract: 12-14 months- Monday to Friday 8:30 am-5:00 pm - great work-life balance!- Working 37.5 hours a week- Chance to be a part of a great team- Opportunity to expand your professional network- Office centrally located near Square OneResponsibilitiesWhat YOU will be doing as a Customer Service Representative:- Placing orders into the system using ERP and ensuring the accuracy of the orders- Processing orders coming via phone, fax, or email, including but not limited to the maintenance of orders and processing credit and debit notes- Resolving issues and concerns for customers nationwide, relating to order errors, delivery, and billing- Liaising with different departments including commercial team, operations, warehouse, and logistics to resolve issues related to the quality of the product and delivery- Coordinating with brokers- Contacting customer regarding past due accounts- Working with co-workers and management to devise initiatives to improve efficiency, service delivery, and customer satisfaction- Meeting performance metrics related to order fulfillment, collections, and service deliveryQualificationsWhat YOU bring to the role of Customer Service Representative:- 2-3 years experience in a customer service or order management role, especially providing service to national clients- 1-2 years of previous experience with consumer packaged goods or pharmaceutical industry- Bilingualism (French and English) will be considered a strong asset- Previous experience in logistics will be considered an asset- Excellent written communication skills- Strong organization and problem-solving skills- Able to work independently in a fast-paced environment, with impeccable attention to detail- Supportive team player- Demonstrated ability to complete tasks under pressure with a high degree of accuracy- Tech-savvy, proficient MS Office, Word Excel, and SAP- Must be open to work overtime occasionally as required by the Manager SummaryIf you believe this Customer Service Representative opportunity in Mississauga is perfect for you, please apply as soon as possible, and feel free to give us a call if you have any questions. If you have the relevant experience, please send your resume and a synopsis of why you'd be a good fit to aqsa.jafri@randstad.ca.
        • Mississauga, Ontario
        • Contract
        Are you a polished bilingual (French/English) customer service professional looking for contract work that will help you move a step further in your career? Are you someone who enjoys and wants to work in Mississauga? Are you someone who prides themselves on their ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Bilingual (French/English) Customer Service Representative for a leading healthcare supply company located near the 401 in Mississauga. Working as part of a team, the Bilingual Customer Service Representative will provide order management support for the company’s French-speaking customers. This is a 6-month contract to start with a strong potential to become permanent for the right candidate, paying $22/hr. The Bilingual Customer Service Representative position is a work-from-home opportunity; however, the successful candidate must be available to work in the company’s Mississauga office when required. We are looking for an individual in the Mississauga area with available to start asap.AdvantagesWhat’s in it for YOU as a Bilingual Customer Service Representative: - Amazing position with easy access to transit - Competitive salary: $19/hr - $22/hr - 6-month contract starting immediately with a strong possibility to become permanent - Monday to Friday 9:00 am-5:00 pm, with great work-life balance - Working 37.5 hours a week - Chance to be a part of a great team - Opportunity to expand your professional network Responsibilities What YOU will be doing as a Bilingual Customer Service Representative: - Placing the orders into the system using ERP and ensuring the accuracy of the orders - Processing orders coming via phone, fax or email, including but not limited to the maintenance of orders and processing credit and debit notes - Resolving issues and concerns relating to order errors, delivery, and billing - Resolving customer inquiries over email, delivering excellent customer experience in both French and English - Liaising with cross-functional teams to resolve issues related to the quality of the product in a timely manner QualificationsWhat YOU bring to the role of Bilingual Customer Service Representative: - Bilingualism (French and English are a MUST) - Experience working in a customer service/client-facing role - Excellent written communication skills in both French and English - Tech-savvy! Proficient with working with, and learning new software - Strong analytical and problem-solving skills - Demonstrated ability to complete tasks under pressure with a high degree of accuracy - Able to work independently, with impeccable attention to detail - Supportive team player - Willing to complete one shift per week from 10:30 am-6:30 pm - Knowledge of SAP and JD Edwards systems is considered an assetSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Bilingual Customer Service Representative Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resume
        Are you a polished bilingual (French/English) customer service professional looking for contract work that will help you move a step further in your career? Are you someone who enjoys and wants to work in Mississauga? Are you someone who prides themselves on their ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Bilingual (French/English) Customer Service Representative for a leading healthcare supply company located near the 401 in Mississauga. Working as part of a team, the Bilingual Customer Service Representative will provide order management support for the company’s French-speaking customers. This is a 6-month contract to start with a strong potential to become permanent for the right candidate, paying $22/hr. The Bilingual Customer Service Representative position is a work-from-home opportunity; however, the successful candidate must be available to work in the company’s Mississauga office when required. We are looking for an individual in the Mississauga area with available to start asap.AdvantagesWhat’s in it for YOU as a Bilingual Customer Service Representative: - Amazing position with easy access to transit - Competitive salary: $19/hr - $22/hr - 6-month contract starting immediately with a strong possibility to become permanent - Monday to Friday 9:00 am-5:00 pm, with great work-life balance - Working 37.5 hours a week - Chance to be a part of a great team - Opportunity to expand your professional network Responsibilities What YOU will be doing as a Bilingual Customer Service Representative: - Placing the orders into the system using ERP and ensuring the accuracy of the orders - Processing orders coming via phone, fax or email, including but not limited to the maintenance of orders and processing credit and debit notes - Resolving issues and concerns relating to order errors, delivery, and billing - Resolving customer inquiries over email, delivering excellent customer experience in both French and English - Liaising with cross-functional teams to resolve issues related to the quality of the product in a timely manner QualificationsWhat YOU bring to the role of Bilingual Customer Service Representative: - Bilingualism (French and English are a MUST) - Experience working in a customer service/client-facing role - Excellent written communication skills in both French and English - Tech-savvy! Proficient with working with, and learning new software - Strong analytical and problem-solving skills - Demonstrated ability to complete tasks under pressure with a high degree of accuracy - Able to work independently, with impeccable attention to detail - Supportive team player - Willing to complete one shift per week from 10:30 am-6:30 pm - Knowledge of SAP and JD Edwards systems is considered an assetSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Bilingual Customer Service Representative Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resume
        • Saint-Laurent, Québec
        • Permanent
        A company in the renovation field is looking for a Customer Service Clerk for a permanent position in Ville Saint-Laurent.Over 110,000 products in inventory, 72 centers in North America, over 80,000 customers. He is a leader in the renovation industry who is looking for a Customer Service Representative for a permanent position in Ville Saint-Laurent.They are looking for a junior profile, someone who likes to learn but who has the initiative and a good personality to help customers and suppliers.As a Customer Service Clerk, you will take on duties such as, but not limited to:- Order taking by phone, email and fax- Answer questions from customers in Canada and the United States- Order tracking- Answer calls and give information- Follow up on product return requests- Follow up with suppliers- Data entry, production of Excel reports- Retailer credit processing- Make reports in Excel- Other related administrative tasksThe proposed salary is between $18 per hour, daytime schedule Monday to Friday 8:30 am to 5 pm (37.5 hours per week), benefits after 3 months.Advantage:-Located in Ville Saint-Laurent-2 weeks vacation-Parking available-Good team and possibility of advancementQualifications:- Experience in the field of customer service- Very good command of French and English (oral and written)- Strong customer service skills on the phone- Have the ability to anticipate customer needs- Master Excel, Word and Outlook programs, and have good computer skills- Be autonomous, but be able to work in a team- Be ready to help, share new ideas and collaborate with team membersAre you looking for a customer service clerk position?Looking to work in Ville Saint Laurent?Click on "Apply now" or send your CV to:jessica.macchiagodena@randstad.caAdvantages-Located in Ville Saint-Laurent-2 weeks vacation-Parking available-Good team and possibility of advancementResponsibilities- Order taking by phone, email and fax- Answer questions from customers in Canada and the United States- Order tracking- Answer calls and give information- Follow up on product return requests- Follow up with suppliers- Data entry, production of Excel reports- Retailer credit processing- Make reports in Excel- Other related administrative tasksQualifications- Experience in the field of customer service- Very good command of French and English (oral and written)- Strong customer service skills on the phone- Have the ability to anticipate customer needs- Master Excel, Word and Outlook programs, and have good computer skills- Be autonomous, but be able to work in a team- Be ready to help, share new ideas and collaborate with team membersSummaryAre you looking for a customer service clerk position?Looking to work in Ville Saint Laurent?Click on "Apply now" or send your CV to:jessica.macchiagodena@randstad.ca
        A company in the renovation field is looking for a Customer Service Clerk for a permanent position in Ville Saint-Laurent.Over 110,000 products in inventory, 72 centers in North America, over 80,000 customers. He is a leader in the renovation industry who is looking for a Customer Service Representative for a permanent position in Ville Saint-Laurent.They are looking for a junior profile, someone who likes to learn but who has the initiative and a good personality to help customers and suppliers.As a Customer Service Clerk, you will take on duties such as, but not limited to:- Order taking by phone, email and fax- Answer questions from customers in Canada and the United States- Order tracking- Answer calls and give information- Follow up on product return requests- Follow up with suppliers- Data entry, production of Excel reports- Retailer credit processing- Make reports in Excel- Other related administrative tasksThe proposed salary is between $18 per hour, daytime schedule Monday to Friday 8:30 am to 5 pm (37.5 hours per week), benefits after 3 months.Advantage:-Located in Ville Saint-Laurent-2 weeks vacation-Parking available-Good team and possibility of advancementQualifications:- Experience in the field of customer service- Very good command of French and English (oral and written)- Strong customer service skills on the phone- Have the ability to anticipate customer needs- Master Excel, Word and Outlook programs, and have good computer skills- Be autonomous, but be able to work in a team- Be ready to help, share new ideas and collaborate with team membersAre you looking for a customer service clerk position?Looking to work in Ville Saint Laurent?Click on "Apply now" or send your CV to:jessica.macchiagodena@randstad.caAdvantages-Located in Ville Saint-Laurent-2 weeks vacation-Parking available-Good team and possibility of advancementResponsibilities- Order taking by phone, email and fax- Answer questions from customers in Canada and the United States- Order tracking- Answer calls and give information- Follow up on product return requests- Follow up with suppliers- Data entry, production of Excel reports- Retailer credit processing- Make reports in Excel- Other related administrative tasksQualifications- Experience in the field of customer service- Very good command of French and English (oral and written)- Strong customer service skills on the phone- Have the ability to anticipate customer needs- Master Excel, Word and Outlook programs, and have good computer skills- Be autonomous, but be able to work in a team- Be ready to help, share new ideas and collaborate with team membersSummaryAre you looking for a customer service clerk position?Looking to work in Ville Saint Laurent?Click on "Apply now" or send your CV to:jessica.macchiagodena@randstad.ca
        • Montréal, Québec
        • Contract
        • $19.50 per hour
        Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.3-4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentTraining: May 2021Location: work from home **This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employment Training: beginning of May 2021 Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :carrie.nie@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,
        Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.3-4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentTraining: May 2021Location: work from home **This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employment Training: beginning of May 2021 Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :carrie.nie@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,
        • Concord, Ontario
        • Permanent
        • $65,000 - $75,000 per year
        Are you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a CUSTOMER SERVICE MANAGER to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team across Canada providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Customer Service Manager: Pay: $65,000 - $75,000Start date: JuneBenefits: Benefits availableExperience: 5+ years of experience managing (helpful to have manufacturing experience) 2+ years managerial experience Duties: Main role is to manage the team - customer communications, and lead the customer team across Canada. Looking for someone with a vision, strategy, and using the resources to drive efficiency and performance. Day - Day:- Managing a team, responsible for checking emails, looking at the inbox, dealing directly with customers (Ontario, Quebec, Alberta & B.C.)- Work with cross functional departments (manufacturing, sales) communicate what info is needed to service the customer requests. - Someone who can utilize the tech currently on site to help streamline processes.- A continuous improvement mindset - manufacturing industry experience would be helpful.- Someone who can communicate with the customers, take metrics and use the information and put some thoughts together to improve. - Someone who is able to pull data, not afraid of numbers and would be responsible for presenting data to customers and upper management. What is expected from you?- Assist with customer complains resolve all outstanding issues - a real problem solver!- Lead a team across Canada (some cross country travel will be required)- Cross functional meetings with the plant and purchasing (this is what we are missing, where are we and how can we improve) work with the plant, and how to drive improvement.- Assist with invoice requests, estimate credit holdsSkills for day 1: Self StarterDisciplinedOrganizedManaging experienceAdvantagesAble to work with a well known manufacturing client in the Concord areaMonday to FridayBenefitsResponsibilitiesDay - Day:- Managing a team, responsible for checking emails, looking at the inbox, dealing directly with customers (Ontario, Quebec, Alberta & B.C.)- Work with cross functional departments (manufacturing, sales) communicate what info is needed to service the customer requests. - Someone who can utilize the tech currently on site to help streamline processes.- A continuous improvement mindset - manufacturing industry experience would be helpful.- Someone who can communicate with the customers, take metrics and use the information and put some thoughts together to improve. - Someone who is able to pull data, not afraid of numbers and would be responsible for presenting data to customers and upper management. QualificationsPost-secondary education (college/university) an asset• Minimum of 5 years' experience in Customer Service/ Order Fulfillment with at least 2 years in a supervisory role• Strong customer service and troubleshooting skills• Exceptional conflict resolution, negotiation, and objection handling skills• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment• Able to effectively communicate both verbally and in writing• Able to work well under pressure• Proven data entry, data editing and typing skills• Professional appearance and mannersSummaryAre you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a CUSTOMER SERVICE MANAGER to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team across Canada providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Customer Service Manager: Pay: $65,000 - $75,000Start date: JuneBenefits: Benefits availableExperience: 5+ years of experience managing (helpful to have manufacturing experience) 2+ years managerial experience Duties: Main role is to manage the team - customer communications, and lead the customer team across Canada. Looking for someone with a vision, strategy, and using the resources to drive efficiency and performance. Day - Day:- Managing a team, responsible for checking emails, looking at the inbox, dealing directly with customers (Ontario, Quebec, Alberta & B.C.)- Work with cross functional departments (manufacturing, sales) communicate what info is needed to service the customer requests. - Someone who can utilize the tech currently on site to help streamline processes.- A continuous improvement mindset - manufacturing industry experience would be helpful.- Someone who can communicate with the customers, take metrics and use the information and put some thoughts together to improve. - Someone who is able to pull data, not afraid of numbers and would be responsible for presenting data to customers and upper management. What is expected from you?- Assist with customer complains resolve all outstanding issues - a real problem solver!- Lead a team across Canada (some cross country travel will be required)- Cross functional meetings with the plant and purchasing (this is what we are missing, where are we and how can we improve) work with the plant, and how to drive improvement.- Assist with invoice requests, estimate credit holdsSkills for day 1: Self StarterDisciplinedOrganizedManaging experience
        Are you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a CUSTOMER SERVICE MANAGER to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team across Canada providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Customer Service Manager: Pay: $65,000 - $75,000Start date: JuneBenefits: Benefits availableExperience: 5+ years of experience managing (helpful to have manufacturing experience) 2+ years managerial experience Duties: Main role is to manage the team - customer communications, and lead the customer team across Canada. Looking for someone with a vision, strategy, and using the resources to drive efficiency and performance. Day - Day:- Managing a team, responsible for checking emails, looking at the inbox, dealing directly with customers (Ontario, Quebec, Alberta & B.C.)- Work with cross functional departments (manufacturing, sales) communicate what info is needed to service the customer requests. - Someone who can utilize the tech currently on site to help streamline processes.- A continuous improvement mindset - manufacturing industry experience would be helpful.- Someone who can communicate with the customers, take metrics and use the information and put some thoughts together to improve. - Someone who is able to pull data, not afraid of numbers and would be responsible for presenting data to customers and upper management. What is expected from you?- Assist with customer complains resolve all outstanding issues - a real problem solver!- Lead a team across Canada (some cross country travel will be required)- Cross functional meetings with the plant and purchasing (this is what we are missing, where are we and how can we improve) work with the plant, and how to drive improvement.- Assist with invoice requests, estimate credit holdsSkills for day 1: Self StarterDisciplinedOrganizedManaging experienceAdvantagesAble to work with a well known manufacturing client in the Concord areaMonday to FridayBenefitsResponsibilitiesDay - Day:- Managing a team, responsible for checking emails, looking at the inbox, dealing directly with customers (Ontario, Quebec, Alberta & B.C.)- Work with cross functional departments (manufacturing, sales) communicate what info is needed to service the customer requests. - Someone who can utilize the tech currently on site to help streamline processes.- A continuous improvement mindset - manufacturing industry experience would be helpful.- Someone who can communicate with the customers, take metrics and use the information and put some thoughts together to improve. - Someone who is able to pull data, not afraid of numbers and would be responsible for presenting data to customers and upper management. QualificationsPost-secondary education (college/university) an asset• Minimum of 5 years' experience in Customer Service/ Order Fulfillment with at least 2 years in a supervisory role• Strong customer service and troubleshooting skills• Exceptional conflict resolution, negotiation, and objection handling skills• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment• Able to effectively communicate both verbally and in writing• Able to work well under pressure• Proven data entry, data editing and typing skills• Professional appearance and mannersSummaryAre you looking for your next new exciting opportunity? Our client located in the CONCORD is seeking a CUSTOMER SERVICE MANAGER to join their team. Our client is a global leader in manufacturing beautiful countertops. You would be working with a small dedicated customer service team across Canada providing excellent service to their already existing clientele. If you are someone who is skilled in order entry and customer service please keep reading!Customer Service Manager: Pay: $65,000 - $75,000Start date: JuneBenefits: Benefits availableExperience: 5+ years of experience managing (helpful to have manufacturing experience) 2+ years managerial experience Duties: Main role is to manage the team - customer communications, and lead the customer team across Canada. Looking for someone with a vision, strategy, and using the resources to drive efficiency and performance. Day - Day:- Managing a team, responsible for checking emails, looking at the inbox, dealing directly with customers (Ontario, Quebec, Alberta & B.C.)- Work with cross functional departments (manufacturing, sales) communicate what info is needed to service the customer requests. - Someone who can utilize the tech currently on site to help streamline processes.- A continuous improvement mindset - manufacturing industry experience would be helpful.- Someone who can communicate with the customers, take metrics and use the information and put some thoughts together to improve. - Someone who is able to pull data, not afraid of numbers and would be responsible for presenting data to customers and upper management. What is expected from you?- Assist with customer complains resolve all outstanding issues - a real problem solver!- Lead a team across Canada (some cross country travel will be required)- Cross functional meetings with the plant and purchasing (this is what we are missing, where are we and how can we improve) work with the plant, and how to drive improvement.- Assist with invoice requests, estimate credit holdsSkills for day 1: Self StarterDisciplinedOrganizedManaging experience
        • Ottawa, Ontario
        • Permanent
        Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario.This is permanent full time position working as a Bilingual Customer Service and Sales Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.75/hour.Location: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 9:00AM - 9:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: May 17th, 2021Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesAs a Bilingual Customer Service and Sales Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns, you will also upsell to them different services and prodcuts based on your understanding of their needs and interests.Responsibilities and duties:- Inbound call centre environment (work from home)- Provide exceptional customer service and first call resolution- Upsell the different prodcuts and services that the company has to offer based on your understanding of the customer needs and interests- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessaryQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renordi@randstad.ca with the subject "Bilingual CSR- Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.SummaryBilingual customer service and sales representativeStart date will be on May 17th 2021Pay Rate: $16.75 per hourHours of operation: Monday to Sunday from 9am to 9pm (rotational shifts)
        Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario.This is permanent full time position working as a Bilingual Customer Service and Sales Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.75/hour.Location: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 9:00AM - 9:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: May 17th, 2021Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesAs a Bilingual Customer Service and Sales Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns, you will also upsell to them different services and prodcuts based on your understanding of their needs and interests.Responsibilities and duties:- Inbound call centre environment (work from home)- Provide exceptional customer service and first call resolution- Upsell the different prodcuts and services that the company has to offer based on your understanding of the customer needs and interests- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessaryQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renordi@randstad.ca with the subject "Bilingual CSR- Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.SummaryBilingual customer service and sales representativeStart date will be on May 17th 2021Pay Rate: $16.75 per hourHours of operation: Monday to Sunday from 9am to 9pm (rotational shifts)
        • Halifax, Nova Scotia
        • Permanent
        Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Quebec.This is permanent full time position working as a Bilingual Customer Service and Sales Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.75/hour.Location: Work From HomeHours: Must be available to work rotational hours between Monday-Sunday, 9:00AM - 9:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: May 31st, 2021Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesAs a Bilingual Customer Service and Sales Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns, you will also upsell to them different services and prodcuts based on your understanding of their needs and interests.Responsibilities and duties:- Inbound call centre environment (work from home)- Provide exceptional customer service and first call resolution- Upsell the different prodcuts and services that the company has to offer based on your understanding of the customer needs and interests- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessaryQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to christopher.chevrier@randstad.ca with the subject "Bilingual CSR- Work From Home"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.SummaryBilingual customer service and sales representativeStart date will be on May 31st 2021Pay Rate: $15.75 per hourHours of operation: Monday to Sunday from 9am to 9pm (rotational shifts)
        Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Quebec.This is permanent full time position working as a Bilingual Customer Service and Sales Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.75/hour.Location: Work From HomeHours: Must be available to work rotational hours between Monday-Sunday, 9:00AM - 9:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: May 31st, 2021Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesAs a Bilingual Customer Service and Sales Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns, you will also upsell to them different services and prodcuts based on your understanding of their needs and interests.Responsibilities and duties:- Inbound call centre environment (work from home)- Provide exceptional customer service and first call resolution- Upsell the different prodcuts and services that the company has to offer based on your understanding of the customer needs and interests- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessaryQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to christopher.chevrier@randstad.ca with the subject "Bilingual CSR- Work From Home"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.SummaryBilingual customer service and sales representativeStart date will be on May 31st 2021Pay Rate: $15.75 per hourHours of operation: Monday to Sunday from 9am to 9pm (rotational shifts)
        • Brampton, Ontario
        • Contract
        A well known company in the transportation industry is looking for a Bilingual Customer Service Representatives ( FRENCH & ENGLISH FLUENT) to join their team on a 2 month contract a great Work From Home opportunity!As a Bilingual Customer Service Representative, you are the first point of contact for consumers and businesses and are responsible for answering inquiries regarding shipping and receiving. Why do you want the job?- Contract & Work From Home (equipment to be provided)- Stable hours Monday to Friday 8:00 am to 4:00 pm -Hourly pay of 18$/hour- Rapidly growing company with lots of opportunity for growth and development- Gain valuable experience working for an industry leader in transportation - Work for hands on supervisors who support the growth and development of their teams - Start immediately Who are you?- BILINGUAL; fully fluent in English and French (90% of calls will be in French)- Customer focused with previous experience in a customer facing role - Minimum typing speed 40 wpm - Computer savvyWhat will you be doing?- Answering 100+ incoming calls, emails and live chat (B2B and B2C) on a daily basis- Scheduling pick up, tracking and tracing of shipments, responding to customer inquiries - Measured on call quality (minimum 90%), average talk time of 3.5 minutes and minimum 100 calls per day- No sales targetsIf you are a quick learner looking for your next opportunity where you can utilize your French language skills we want to hear from you!Please apply directly to navpreet.sandhu@randstad.ca#humanforwardAdvantagesWhy do you want the job?- Contract & Work From Home (equipment to be provided)- Stable hours Monday to Friday 8:00 am to 4:00 pm -Hourly pay of 18$/hour- Rapidly growing company with lots of opportunity for growth and development- Gain valuable experience working for an industry leader in transportation - Work for hands on supervisors who support the growth and development of their teams - Start immediately ResponsibilitiesWhat will you be doing?- Answering 100+ incoming calls, emails and live chat (B2B and B2C) on a daily basis- Scheduling pick up, tracking and tracing of shipments, responding to customer inquiries - Measured on call quality (minimum 90%), average talk time of 3.5 minutes and minimum 100 calls per day- No sales targetsQualificationsWho are you?- BILINGUAL; fully fluent in English and French (90% of calls will be in French)- Customer focused with previous experience in a customer facing role - Minimum typing speed 40 wpm - Computer savvySummaryA well known company in the transportation industry is looking for a Bilingual Customer Service Representatives ( FRENCH & ENGLISH FLUENT) to join their team on a 2 month contract a great Work From Home opportunity!As a Bilingual Customer Service Representative, you are the first point of contact for consumers and businesses and are responsible for answering inquiries regarding shipping and receiving.
        A well known company in the transportation industry is looking for a Bilingual Customer Service Representatives ( FRENCH & ENGLISH FLUENT) to join their team on a 2 month contract a great Work From Home opportunity!As a Bilingual Customer Service Representative, you are the first point of contact for consumers and businesses and are responsible for answering inquiries regarding shipping and receiving. Why do you want the job?- Contract & Work From Home (equipment to be provided)- Stable hours Monday to Friday 8:00 am to 4:00 pm -Hourly pay of 18$/hour- Rapidly growing company with lots of opportunity for growth and development- Gain valuable experience working for an industry leader in transportation - Work for hands on supervisors who support the growth and development of their teams - Start immediately Who are you?- BILINGUAL; fully fluent in English and French (90% of calls will be in French)- Customer focused with previous experience in a customer facing role - Minimum typing speed 40 wpm - Computer savvyWhat will you be doing?- Answering 100+ incoming calls, emails and live chat (B2B and B2C) on a daily basis- Scheduling pick up, tracking and tracing of shipments, responding to customer inquiries - Measured on call quality (minimum 90%), average talk time of 3.5 minutes and minimum 100 calls per day- No sales targetsIf you are a quick learner looking for your next opportunity where you can utilize your French language skills we want to hear from you!Please apply directly to navpreet.sandhu@randstad.ca#humanforwardAdvantagesWhy do you want the job?- Contract & Work From Home (equipment to be provided)- Stable hours Monday to Friday 8:00 am to 4:00 pm -Hourly pay of 18$/hour- Rapidly growing company with lots of opportunity for growth and development- Gain valuable experience working for an industry leader in transportation - Work for hands on supervisors who support the growth and development of their teams - Start immediately ResponsibilitiesWhat will you be doing?- Answering 100+ incoming calls, emails and live chat (B2B and B2C) on a daily basis- Scheduling pick up, tracking and tracing of shipments, responding to customer inquiries - Measured on call quality (minimum 90%), average talk time of 3.5 minutes and minimum 100 calls per day- No sales targetsQualificationsWho are you?- BILINGUAL; fully fluent in English and French (90% of calls will be in French)- Customer focused with previous experience in a customer facing role - Minimum typing speed 40 wpm - Computer savvySummaryA well known company in the transportation industry is looking for a Bilingual Customer Service Representatives ( FRENCH & ENGLISH FLUENT) to join their team on a 2 month contract a great Work From Home opportunity!As a Bilingual Customer Service Representative, you are the first point of contact for consumers and businesses and are responsible for answering inquiries regarding shipping and receiving.
        • LaSalle, Québec
        • Permanent
        • $35,000 - $37,000 per year
        Are you bilingual ?Are you looking for working Lasalle?Keep reading!A rental and servicing company specializing in linens and uniforms is looking for a Customer Service Representative to join their team in Lasalle. The proposed salary is between $35 000- $37, 000 a year, Monday through Friday 7:30 am to 4:00 pm. 2 weeks vacation, benefits after 3 months., and parking available.Advantages- Lasalle- Benefits after 3 months - 2 weeks vacation- Parking on site- Well known, established company Responsibilities- Respond to customer requests by phone and / or email- Coordinate with different internal departments to resolve issues problematic- Clerical and administrative tasksQualifications- Bilingualism (French & English)- 1 - 2 years of experience in a similar position- Customer Service oriented, great people skills- Team player, multitasking, adept at solving problems- Strong MS Office knowledge (Excel, word, etc)SummaryAre you bilingual ?Are you looking for working Lasalle?Keep reading!A rental and servicing company specializing in linens and uniforms is looking for a Customer Service Representative to join their team in Lasalle. The proposed salary is between $$35 00- $37, 00 a year, Monday through Friday 7:30 am to 4:00 pm. 2 weeks vacation, benefits after 3 months., and parking available.Advantages- Lasalle- Benefits after 3 months - 2 weeks vacation- Parking on site- Well known, established company Responsibilities- Respond to customer requests by phone and / or email- Coordinate with different internal departments to resolve issues problematic- Clerical and administrative tasksQualifications- Bilingualism (French & English)- 1 - 2 years of experience in a similar position- Customer Service oriented, great people skills- Team player, multitasking, adept at solving problems- Strong MS Office knowledge (Excel, word, etc)Are you looking for a Customer Service position?Are you looking to work in Lasalle ?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.ca
        Are you bilingual ?Are you looking for working Lasalle?Keep reading!A rental and servicing company specializing in linens and uniforms is looking for a Customer Service Representative to join their team in Lasalle. The proposed salary is between $35 000- $37, 000 a year, Monday through Friday 7:30 am to 4:00 pm. 2 weeks vacation, benefits after 3 months., and parking available.Advantages- Lasalle- Benefits after 3 months - 2 weeks vacation- Parking on site- Well known, established company Responsibilities- Respond to customer requests by phone and / or email- Coordinate with different internal departments to resolve issues problematic- Clerical and administrative tasksQualifications- Bilingualism (French & English)- 1 - 2 years of experience in a similar position- Customer Service oriented, great people skills- Team player, multitasking, adept at solving problems- Strong MS Office knowledge (Excel, word, etc)SummaryAre you bilingual ?Are you looking for working Lasalle?Keep reading!A rental and servicing company specializing in linens and uniforms is looking for a Customer Service Representative to join their team in Lasalle. The proposed salary is between $$35 00- $37, 00 a year, Monday through Friday 7:30 am to 4:00 pm. 2 weeks vacation, benefits after 3 months., and parking available.Advantages- Lasalle- Benefits after 3 months - 2 weeks vacation- Parking on site- Well known, established company Responsibilities- Respond to customer requests by phone and / or email- Coordinate with different internal departments to resolve issues problematic- Clerical and administrative tasksQualifications- Bilingualism (French & English)- 1 - 2 years of experience in a similar position- Customer Service oriented, great people skills- Team player, multitasking, adept at solving problems- Strong MS Office knowledge (Excel, word, etc)Are you looking for a Customer Service position?Are you looking to work in Lasalle ?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.ca
        • North York, Ontario
        • Contract
        Do you have previous customer service or call centre experience? Are you passionate about client service? Looking to gain experience within a banking environment and can interact with customers? If so, this may be the perfect opportunity for you!Our client, a top 5 bank, is looking for Customer Service Representatives for a 6-month contract in Downtown Toronto!Pay: $19.74/hourHours: Monday to Friday anytime between 9am to 5pm.Advantages- Work for a top 5 bank in Canada- Great foot in the door opportunity- Competitive pay rate- Potential for contract extension- North York location- TTC Accessible - near York Mills StationWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Customer Service Representative, you will be responsible for:- Taking inbound calls from lawyers and other parties- Generating Payout statements to lawyers and other Financial Institutions- Utilizing databases to retrieve customer information- Resolving problems at first point of contact- Determining clients' issue and offering possible solutions- Other duties as requiredQualifications- 2+ years of customer service related experience required- Industry experience and business function knowledge required- Excellent verbal and written communication skills- Ability to accurately document and record customer/client information- Attention to detail- Fast and accurate data entry skillsSummaryIf you're interested in the Customer Service Representative role, please apply online. Qualified candidates will be contacted.
        Do you have previous customer service or call centre experience? Are you passionate about client service? Looking to gain experience within a banking environment and can interact with customers? If so, this may be the perfect opportunity for you!Our client, a top 5 bank, is looking for Customer Service Representatives for a 6-month contract in Downtown Toronto!Pay: $19.74/hourHours: Monday to Friday anytime between 9am to 5pm.Advantages- Work for a top 5 bank in Canada- Great foot in the door opportunity- Competitive pay rate- Potential for contract extension- North York location- TTC Accessible - near York Mills StationWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Customer Service Representative, you will be responsible for:- Taking inbound calls from lawyers and other parties- Generating Payout statements to lawyers and other Financial Institutions- Utilizing databases to retrieve customer information- Resolving problems at first point of contact- Determining clients' issue and offering possible solutions- Other duties as requiredQualifications- 2+ years of customer service related experience required- Industry experience and business function knowledge required- Excellent verbal and written communication skills- Ability to accurately document and record customer/client information- Attention to detail- Fast and accurate data entry skillsSummaryIf you're interested in the Customer Service Representative role, please apply online. Qualified candidates will be contacted.
        • Delta, British Columbia
        • Contract
        Do you have a passion for customer service? We’re looking for individuals to join our client on Annacis Island in the Vancouver Delta as a Service Coordinator.We're looking for individuals with high energy and a focus towards customers.As a Service Coordinator, you would be assisting in coordinating customer service requests, participating in accounts receivable activities, customer call handling, and day-to-day administrative support as needed.Advantages• Annacis Island, Delta BC• Mix of worksite/office and remote• 12-month contract• Monday to Friday• 7:30am to 4pm• $20/hourWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Scheduling general service calls, preparing and invoicing service calls• Customer service/dispatching duties• Receiving, prioritizing, assigning, and closing customer requests for technical service support• Handling customer complaints and resolving issues as needed• Receiving, entering, and checking Accounts Receivable (validating invoicing transactions)• Maintaining inventory and supplies• Other duties as requiredQualifications• 3 years of service industry experience with service operations and/or scheduling• Excellent communication and interpersonal skills• Strong organization and attention to detail skills• Able to work independently and with teams• Tech-savvy SummaryIf you’re interested in the Service Coordinator, please apply online at www.randstad.ca. Qualified candidates will be contacted.
        Do you have a passion for customer service? We’re looking for individuals to join our client on Annacis Island in the Vancouver Delta as a Service Coordinator.We're looking for individuals with high energy and a focus towards customers.As a Service Coordinator, you would be assisting in coordinating customer service requests, participating in accounts receivable activities, customer call handling, and day-to-day administrative support as needed.Advantages• Annacis Island, Delta BC• Mix of worksite/office and remote• 12-month contract• Monday to Friday• 7:30am to 4pm• $20/hourWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Scheduling general service calls, preparing and invoicing service calls• Customer service/dispatching duties• Receiving, prioritizing, assigning, and closing customer requests for technical service support• Handling customer complaints and resolving issues as needed• Receiving, entering, and checking Accounts Receivable (validating invoicing transactions)• Maintaining inventory and supplies• Other duties as requiredQualifications• 3 years of service industry experience with service operations and/or scheduling• Excellent communication and interpersonal skills• Strong organization and attention to detail skills• Able to work independently and with teams• Tech-savvy SummaryIf you’re interested in the Service Coordinator, please apply online at www.randstad.ca. Qualified candidates will be contacted.
        • Montréal, Québec
        • Contract
        • $18.00 - $20.00 per hour
        Are you passionate about providing outstanding service ? Are you able to listen to and anticipate customer concerns in order to find solutions? Join this team and take part in providing the highest level of customer care.We are currently looking for a Senior Customer Service Account Manager in the High-End domestic appliances' distribution industry to join their " Excellence Centre Departement".Salary: $20 / hourSchedule: 37.5 hours per week / Monday to Friday. From 8h00 - 17h00Long term positionWorking from home during the pandemic - TelecommutingAdvantagesHere are the advantages you can benefit from as a Senior Customer Service Coordinator, in Montreal:- Possibility of remote working during the pandemic - Telecommuting- Paid training to set you up for success- Equipment provided by the client- Top of the line designer kitchen and lunchroom- A collaborative environment based on Teamwork, Continuous Improvement, and Fun!ResponsibilitiesAs a Senior Customer Service Coordinator, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns. The tasks you will perform include:- Receiving inbound calls and providing excellent customer service- Handle customers’ concerns and/or issues and ensure follow up with proper solutions- Updating systems to complete files and confirming the booking for the installations- Accurately document and record customer/client information in the CRM- Follow up on existing requests and respond to client by emails and/or phone- Our client offers high-end products - quality is the first goal of the company. Call length does not matter. Customer service is important. QualificationsHere are the qualifications you must have to meet the requirements of the position Technical Customer Service Representative:- Minimum 2 years’ experience in customer service or call center environment or technical support- High school diploma or equivalent- Excellent communication skills both in English and French- Ability to proactively listen to customer concerns and find a solution while demonstrating empathy- A collaborative Team player attitude- Capable of working within a fast-paced environment- Strong organizational skills and ability to establish prioritiesSummarySalary: $20 / hourSchedule: 37.5 hours per week / Monday to Friday. From 8h00 - 17h00Long term positionWorking from home during the pandemic - TelecommutingDo you recognize yourself in this position? Don't wait any longer and apply directly online or send your CV directly to us with the subject ' Senior Customer Service Coordinator, "In addition, if you know people who are interested in similar positions, please do not hesitate to send them our contact details; we will be happy to help them!We look forward to discussing this opportunity with you,Karenkaren.leiton@randstad.ca
        Are you passionate about providing outstanding service ? Are you able to listen to and anticipate customer concerns in order to find solutions? Join this team and take part in providing the highest level of customer care.We are currently looking for a Senior Customer Service Account Manager in the High-End domestic appliances' distribution industry to join their " Excellence Centre Departement".Salary: $20 / hourSchedule: 37.5 hours per week / Monday to Friday. From 8h00 - 17h00Long term positionWorking from home during the pandemic - TelecommutingAdvantagesHere are the advantages you can benefit from as a Senior Customer Service Coordinator, in Montreal:- Possibility of remote working during the pandemic - Telecommuting- Paid training to set you up for success- Equipment provided by the client- Top of the line designer kitchen and lunchroom- A collaborative environment based on Teamwork, Continuous Improvement, and Fun!ResponsibilitiesAs a Senior Customer Service Coordinator, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns. The tasks you will perform include:- Receiving inbound calls and providing excellent customer service- Handle customers’ concerns and/or issues and ensure follow up with proper solutions- Updating systems to complete files and confirming the booking for the installations- Accurately document and record customer/client information in the CRM- Follow up on existing requests and respond to client by emails and/or phone- Our client offers high-end products - quality is the first goal of the company. Call length does not matter. Customer service is important. QualificationsHere are the qualifications you must have to meet the requirements of the position Technical Customer Service Representative:- Minimum 2 years’ experience in customer service or call center environment or technical support- High school diploma or equivalent- Excellent communication skills both in English and French- Ability to proactively listen to customer concerns and find a solution while demonstrating empathy- A collaborative Team player attitude- Capable of working within a fast-paced environment- Strong organizational skills and ability to establish prioritiesSummarySalary: $20 / hourSchedule: 37.5 hours per week / Monday to Friday. From 8h00 - 17h00Long term positionWorking from home during the pandemic - TelecommutingDo you recognize yourself in this position? Don't wait any longer and apply directly online or send your CV directly to us with the subject ' Senior Customer Service Coordinator, "In addition, if you know people who are interested in similar positions, please do not hesitate to send them our contact details; we will be happy to help them!We look forward to discussing this opportunity with you,Karenkaren.leiton@randstad.ca
        • Montreal, Québec
        • Permanent
        • $39,000 - $40,000 per year
        Are you passionate about customer service and love to solve problems? Are you bilingual and would like to start a new position soon? Are you passionate about the automotive industry? We have the perfect position for you. This automotive company has operations across Canada and is constantly expanding. We are looking for a customer service advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: Position: Customer service and sales consultantSalary: 40 K / year Schedule: Monday to Friday (weekday schedule)Location: Ville Saint-Laurent AdvantagesHere are some of the benefits you can expect to receive for this Customer Service Advisor position in Pointe Claire: - Competitive salary - Free parking- Ability to work from the branch- Full benefits- Vacation time in your first year- Be part of a stable and growing company- Activities not paid by the company (BBQ, Pizza) - To serve a nice clientele- Have a dynamic and friendly team - 5 minutes drive from a shopping center, grocery store and restaurants- Flexible and weekday schedule- Have discounts on all products - Work in Pointe-ClaireResponsibilitiesWe are looking for a Customer Service Advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: - Ensure that a large flow of incoming calls from different dealerships in Canada is answered- Be in charge of providing answers to members' questions - Accompany members in their use of the service and find the right products for their needs- Create quotes on demand- Establish the link between members and suppliers- Evaluate possible business opportunities - Work closely with the manager and team members - Other related customer service tasks QualificationsYou have the qualifications required for this permanent position of Customer Service Advisor: - Be fully bilingual in both French and English - Good telephone manner, good interpersonal skills and good customer service - Have good time management, be well organized and be a proactive person - 5 years of experience in customer service / sales (call center) / experience in the automotive or parts industry is a great asset - Be comfortable with the office suite and computer toolsSummaryIf you are interested in this position, please call us at 514-350-1006 or send us an email at amelie.laprise@randstad.caIf you know of anyone who might be interested in this position, please feel free to share it.
        Are you passionate about customer service and love to solve problems? Are you bilingual and would like to start a new position soon? Are you passionate about the automotive industry? We have the perfect position for you. This automotive company has operations across Canada and is constantly expanding. We are looking for a customer service advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: Position: Customer service and sales consultantSalary: 40 K / year Schedule: Monday to Friday (weekday schedule)Location: Ville Saint-Laurent AdvantagesHere are some of the benefits you can expect to receive for this Customer Service Advisor position in Pointe Claire: - Competitive salary - Free parking- Ability to work from the branch- Full benefits- Vacation time in your first year- Be part of a stable and growing company- Activities not paid by the company (BBQ, Pizza) - To serve a nice clientele- Have a dynamic and friendly team - 5 minutes drive from a shopping center, grocery store and restaurants- Flexible and weekday schedule- Have discounts on all products - Work in Pointe-ClaireResponsibilitiesWe are looking for a Customer Service Advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: - Ensure that a large flow of incoming calls from different dealerships in Canada is answered- Be in charge of providing answers to members' questions - Accompany members in their use of the service and find the right products for their needs- Create quotes on demand- Establish the link between members and suppliers- Evaluate possible business opportunities - Work closely with the manager and team members - Other related customer service tasks QualificationsYou have the qualifications required for this permanent position of Customer Service Advisor: - Be fully bilingual in both French and English - Good telephone manner, good interpersonal skills and good customer service - Have good time management, be well organized and be a proactive person - 5 years of experience in customer service / sales (call center) / experience in the automotive or parts industry is a great asset - Be comfortable with the office suite and computer toolsSummaryIf you are interested in this position, please call us at 514-350-1006 or send us an email at amelie.laprise@randstad.caIf you know of anyone who might be interested in this position, please feel free to share it.
        • Charlottetown, Prince Edward Island
        • Contract
        Randstad is looking for an Order Desk Representative (Industrial Distribution) for our client in Charlottetown , Prince Edward Island. This position is a long term contract, with potential to extend.The successful candidate will be responsible for achieving sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer's buying experience. The Inside Sales Representative must provide consistently high levels of customer service to clients and potential customers, reaching business targets through excellent telephone sales and communications skills. He/she will also select/make recommendations on appropriate components based on supplied information regarding customer needs. This individual will also supply, enter and follow-up on customer quotations and orders, create purchase orders and expedite orders.AdvantagesMonday-Friday 8:00am to 430pmLong term contractSupportive working environment$18/hourResponsibilitiesManages Customer Satisfaction with all existing customers by delivering the utmost in customerservice.Generate new and repeat sales by providing product and pricing information in a timely manner.Determine customer requirements and expectations in order to recommend specific products andsolutions.Recommend alternative products based on cost, availability or specifications.Shipping/receiving product with ability to lift up to 50 lbsQualificationsWork Experience: 2-3 years experience of sales in industrial products.Knowledge: Proven abilities in relationship building, networking and account strategy management in an environment comprised of multiple and varied accounts. Excellent knowledge of the product, industry and competitive landscape. Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint, , completion of ongoing product trainingExperience with hydraulic, pneumatic, mechanical, bearing and or power transmission products and servicesSummaryIf this opportunity is a good fit for you, please apply online or send your resume to Halifax.staffing@randstad.ca Thank you!Lauren & Robyn
        Randstad is looking for an Order Desk Representative (Industrial Distribution) for our client in Charlottetown , Prince Edward Island. This position is a long term contract, with potential to extend.The successful candidate will be responsible for achieving sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer's buying experience. The Inside Sales Representative must provide consistently high levels of customer service to clients and potential customers, reaching business targets through excellent telephone sales and communications skills. He/she will also select/make recommendations on appropriate components based on supplied information regarding customer needs. This individual will also supply, enter and follow-up on customer quotations and orders, create purchase orders and expedite orders.AdvantagesMonday-Friday 8:00am to 430pmLong term contractSupportive working environment$18/hourResponsibilitiesManages Customer Satisfaction with all existing customers by delivering the utmost in customerservice.Generate new and repeat sales by providing product and pricing information in a timely manner.Determine customer requirements and expectations in order to recommend specific products andsolutions.Recommend alternative products based on cost, availability or specifications.Shipping/receiving product with ability to lift up to 50 lbsQualificationsWork Experience: 2-3 years experience of sales in industrial products.Knowledge: Proven abilities in relationship building, networking and account strategy management in an environment comprised of multiple and varied accounts. Excellent knowledge of the product, industry and competitive landscape. Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint, , completion of ongoing product trainingExperience with hydraulic, pneumatic, mechanical, bearing and or power transmission products and servicesSummaryIf this opportunity is a good fit for you, please apply online or send your resume to Halifax.staffing@randstad.ca Thank you!Lauren & Robyn
        • Montréal, Québec
        • Contract
        Does working for a company that aims to ensure the protection of the public appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for 2 Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 21 to $ 23 per hour depending on experienceSchedule: Monday to Friday 8 a.m. to 4:30 p.m. (full time - 35 hours a week)Start of employment: as quickly as possibleTemporary principal of 6 months with possibility of extensionAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Quick hiring process- Competitive salaryResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:- Acceptance of incoming calls regarding license revocations- Explain to members the nature and cost of the services offered- Respond to requests for information- Proceed with the registration process for members of the orderQualificationsTo deliver exceptional service, here's what you'll need as a Home Customer Service Agent : - Use good judgment- Bilingualism or advanced English (written and oral)- Comfortable with computers- Experience in customer service in a call center- Dynamism and initiative- Be independentSummaryLocation: Temporary work at home due to Covid-19.Salary: $ 21 to $ 23 per hour depending on experienceSchedule: Monday to Friday 8 a.m. to 4:30 p.m. (full time - 35 hours a week)Start of employment: as quickly as possibleTemporary principal of 6 months with possibility of extensionAre you interested in the position? Send us your CV directly to hakeem.caron@randstad.ca with the subject line "Customer Service Agent"We look forward to discussing this opportunity with you,Hakeemhakeem.caron@randstad.ca
        Does working for a company that aims to ensure the protection of the public appeal to you? Are you a dynamic person? Are you passionate about customer service? Well this job is for you!Randstad is looking for 2 Bilingual Customer Service Agents to work from home for a company located in Montreal.Salary: $ 21 to $ 23 per hour depending on experienceSchedule: Monday to Friday 8 a.m. to 4:30 p.m. (full time - 35 hours a week)Start of employment: as quickly as possibleTemporary principal of 6 months with possibility of extensionAdvantages-Working from home during the covid-19 crisis-Be part of a dynamic team-Quick hiring process- Competitive salaryResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:- Acceptance of incoming calls regarding license revocations- Explain to members the nature and cost of the services offered- Respond to requests for information- Proceed with the registration process for members of the orderQualificationsTo deliver exceptional service, here's what you'll need as a Home Customer Service Agent : - Use good judgment- Bilingualism or advanced English (written and oral)- Comfortable with computers- Experience in customer service in a call center- Dynamism and initiative- Be independentSummaryLocation: Temporary work at home due to Covid-19.Salary: $ 21 to $ 23 per hour depending on experienceSchedule: Monday to Friday 8 a.m. to 4:30 p.m. (full time - 35 hours a week)Start of employment: as quickly as possibleTemporary principal of 6 months with possibility of extensionAre you interested in the position? Send us your CV directly to hakeem.caron@randstad.ca with the subject line "Customer Service Agent"We look forward to discussing this opportunity with you,Hakeemhakeem.caron@randstad.ca
        • Dorval, Québec
        • Permanent
        • $40,000 - $45,000 per year
        We are currently looking for a customer service representative to help their ever growing organization in Dorval. Looking to work in a pleasant environment, we currently have an opening in our customer service department. If you meet the qualifications below, we would be thrilled to have you on our team.AdvantagesHours: 8:30 am to 5:00 pm Monday to FridayNo overtimeSalary offered based on experience $40,000-$45,000Annual salary reviewEmployee prices on productsResponsibilitiesOrder desk (take customer orders over the phone, fax or by e-mail; although, this is not a call centerCustomer service (opening new accounts, follow-ups, etc.)General office workTo create a positive customer service experience by understanding and meeting customer needsquickly, professionally and accuratelyWe offer in-house training to ensure that you have a good understanding of the different tasksQualificationsAble to work in a fast-paced environmentFluently bilingual (spoken English/French)Strong multi-tasking skillsHave the ability to learn quickly and be organizedA team playerEnjoys dealing with customers over the telephone and have superior customer service etiquetteHave the desire to exceed our customers service expectationsAttention to detail is a mustCustomer service oriented with at least 1-2 years Has general computer knowledge (Word / Excel)Knowledge of customer databse software is an assetPerform other related duties and assignments as required and as assigned by superior or managerIf interested in this opportunity or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca or give us a call at 514-695-3315SummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/For a complete list of all available jobs by division, visit www.randstad.cagood to know you
        We are currently looking for a customer service representative to help their ever growing organization in Dorval. Looking to work in a pleasant environment, we currently have an opening in our customer service department. If you meet the qualifications below, we would be thrilled to have you on our team.AdvantagesHours: 8:30 am to 5:00 pm Monday to FridayNo overtimeSalary offered based on experience $40,000-$45,000Annual salary reviewEmployee prices on productsResponsibilitiesOrder desk (take customer orders over the phone, fax or by e-mail; although, this is not a call centerCustomer service (opening new accounts, follow-ups, etc.)General office workTo create a positive customer service experience by understanding and meeting customer needsquickly, professionally and accuratelyWe offer in-house training to ensure that you have a good understanding of the different tasksQualificationsAble to work in a fast-paced environmentFluently bilingual (spoken English/French)Strong multi-tasking skillsHave the ability to learn quickly and be organizedA team playerEnjoys dealing with customers over the telephone and have superior customer service etiquetteHave the desire to exceed our customers service expectationsAttention to detail is a mustCustomer service oriented with at least 1-2 years Has general computer knowledge (Word / Excel)Knowledge of customer databse software is an assetPerform other related duties and assignments as required and as assigned by superior or managerIf interested in this opportunity or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca or give us a call at 514-695-3315SummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/For a complete list of all available jobs by division, visit www.randstad.cagood to know you
        • Victoria, British Columbia
        • Permanent
        • $18.00 per hour
        We are seeking a motivated and outgoing Administrator and Sales Support Representative to play a key role in the day-to-day operations of a high-end countertop showroom.The sales support representative provides product and service information to clients both on the telephone and in-person, as well as high quality administrative support.ADMINISTRATOR & SALES SUPPORT REPRESENTATIVEOpportunity: Full time, temporary to permanent positionLocation: Victoria, BC - transit accessibleHours: Tuesday - Saturday, 8:00am - 4:30pmSalary: $18/hour to start, and increased to $20/hour after probationary periodStart: As soon as possibleAdvantages• Starting wage $20 per hour, after 3 months probation• 2 weeks paid vacation• Health and dental benefits• Central location, transit accessible and on Galloping Goose trail• Work in a beautiful showroom with high end products• Mixed role of administrative paperwork and organisation, along with customer support and sales• Friendly and fun culture and co-workersResponsibilities•Receives requests and respond to inquiries from customers •Provides price and delivers quotations, technical assistance and source material to customers •Assists customers with surface choices •Provides exceptional customer service in a professional manner •Maintains relationships with existing and new customers •Attracts potential customers by answering product and service questions; suggesting information about other products and services•Maintains literature and samples, keeping showroom stocked with product•Takes payments, processes adjustments and maintains customer financial accounts •Recommends potential products or services to management by collecting customer information and analyzing customer needs•Prepares product or service reports by collecting and analyzing customer information•Maintains quality service by following organizational standards•Checks inventory for product availability, providing delivery dates to customers and verifying prices•Assists in day to day administration duties such as: stock entry, transfers, organizing samples, general housekeeping, vendor and freight claims, etc as required•Contributes to team effort and completes other duties as required.Qualifications•1 - 2 years in an administrative and customer facing role•Excellent communication and customer service skills•Organised, efficient, with great attention to detail•Strong technical skills, including full MS Office suite•Experience handling payments and finances is an asset•Background in kitchens and bathrooms is an asset •Ideal candidates for the role are efficient and adaptable workers with good all-round sales and administrative abilitiesSummaryIf this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to sarah.harwood@randstad.ca. All applications are welcome, but only those who meet the requirements will be contacted.Randstad oversees various temporary and permanent roles such as: Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help.We look forward to hearing from you!
        We are seeking a motivated and outgoing Administrator and Sales Support Representative to play a key role in the day-to-day operations of a high-end countertop showroom.The sales support representative provides product and service information to clients both on the telephone and in-person, as well as high quality administrative support.ADMINISTRATOR & SALES SUPPORT REPRESENTATIVEOpportunity: Full time, temporary to permanent positionLocation: Victoria, BC - transit accessibleHours: Tuesday - Saturday, 8:00am - 4:30pmSalary: $18/hour to start, and increased to $20/hour after probationary periodStart: As soon as possibleAdvantages• Starting wage $20 per hour, after 3 months probation• 2 weeks paid vacation• Health and dental benefits• Central location, transit accessible and on Galloping Goose trail• Work in a beautiful showroom with high end products• Mixed role of administrative paperwork and organisation, along with customer support and sales• Friendly and fun culture and co-workersResponsibilities•Receives requests and respond to inquiries from customers •Provides price and delivers quotations, technical assistance and source material to customers •Assists customers with surface choices •Provides exceptional customer service in a professional manner •Maintains relationships with existing and new customers •Attracts potential customers by answering product and service questions; suggesting information about other products and services•Maintains literature and samples, keeping showroom stocked with product•Takes payments, processes adjustments and maintains customer financial accounts •Recommends potential products or services to management by collecting customer information and analyzing customer needs•Prepares product or service reports by collecting and analyzing customer information•Maintains quality service by following organizational standards•Checks inventory for product availability, providing delivery dates to customers and verifying prices•Assists in day to day administration duties such as: stock entry, transfers, organizing samples, general housekeeping, vendor and freight claims, etc as required•Contributes to team effort and completes other duties as required.Qualifications•1 - 2 years in an administrative and customer facing role•Excellent communication and customer service skills•Organised, efficient, with great attention to detail•Strong technical skills, including full MS Office suite•Experience handling payments and finances is an asset•Background in kitchens and bathrooms is an asset •Ideal candidates for the role are efficient and adaptable workers with good all-round sales and administrative abilitiesSummaryIf this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to sarah.harwood@randstad.ca. All applications are welcome, but only those who meet the requirements will be contacted.Randstad oversees various temporary and permanent roles such as: Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help.We look forward to hearing from you!
        • Moncton, New Brunswick
        • Permanent
        Randstad Staffing, Canada's largest placement agency, is currently seeking candidates to fill a French Bilingual Customer Experience Specialist position in New Brunswick.Due to COVID 19, this opportunity is to work remotely from home - all hardware will be provided.We have partnered with one of Canada's fastest growing companies and are seeking French Bilingual speaking candidates to fill multiple permanent opportunities. If you're looking for a career where you can build rapport with customers and have meaningful interactions every day, all from the comfort of your home, then Randstad wants to hear from you. The process is simple, apply today, interview this week, and start next week.In this role, you will provide our client with direct feedback from their clients and customers. By directly communicating with the end customers, you will address inquiries, concerns and general feedback to increase customer satisfaction and retention.We are looking for candidates who have open availability Monday - Friday, 11:00 AM - 11:00 PM.Responsibilities:• Address customer inquiries, concerns and receive feedback• Thoroughly document all customer communication• Follow up with customers to ensure customer satisfaction and retentionAdvantagesAdvantages• Incredible company culture• Career advancement potential• Working remotely out of the comfort of your own home (hardware will be provided)• Great opportunity for growthResponsibilities-responding to customer requests via chat, email and telephone-being available for flexible shifts QualificationsQualifications• Must be fluent English & French• Must have at least 1 year of customer service experience• Committed to providing exceptional customer service• Attention to detail• Accurate and timely documenting of client/customer communication• Strong working knowledge of Microsoft OfficeSummaryHow to Apply?- Apply directly on this site- Email halifax.staffing@randstad.ca with the subject line: Bilingual Customer Experience SpecialistWe thank all applicants for their interest in this position and only those selected for interviews will be contacted.Robyn,AinsleePhone Number:902.422.9675Fax Number:902.420.0156
        Randstad Staffing, Canada's largest placement agency, is currently seeking candidates to fill a French Bilingual Customer Experience Specialist position in New Brunswick.Due to COVID 19, this opportunity is to work remotely from home - all hardware will be provided.We have partnered with one of Canada's fastest growing companies and are seeking French Bilingual speaking candidates to fill multiple permanent opportunities. If you're looking for a career where you can build rapport with customers and have meaningful interactions every day, all from the comfort of your home, then Randstad wants to hear from you. The process is simple, apply today, interview this week, and start next week.In this role, you will provide our client with direct feedback from their clients and customers. By directly communicating with the end customers, you will address inquiries, concerns and general feedback to increase customer satisfaction and retention.We are looking for candidates who have open availability Monday - Friday, 11:00 AM - 11:00 PM.Responsibilities:• Address customer inquiries, concerns and receive feedback• Thoroughly document all customer communication• Follow up with customers to ensure customer satisfaction and retentionAdvantagesAdvantages• Incredible company culture• Career advancement potential• Working remotely out of the comfort of your own home (hardware will be provided)• Great opportunity for growthResponsibilities-responding to customer requests via chat, email and telephone-being available for flexible shifts QualificationsQualifications• Must be fluent English & French• Must have at least 1 year of customer service experience• Committed to providing exceptional customer service• Attention to detail• Accurate and timely documenting of client/customer communication• Strong working knowledge of Microsoft OfficeSummaryHow to Apply?- Apply directly on this site- Email halifax.staffing@randstad.ca with the subject line: Bilingual Customer Experience SpecialistWe thank all applicants for their interest in this position and only those selected for interviews will be contacted.Robyn,AinsleePhone Number:902.422.9675Fax Number:902.420.0156
        • Mississauga, Ontario
        • Contract
        Customer Service and Order Entry Representative in Brampton!Do you have experience in Customer Service and Order Entry? Are you a strong communicator? Do you enjoy problem solving issues and working in a fast-paced/dynamic position? Are you looking to work in a family-like work environment? Then we have an amazing opportunity for you!We are looking for a Customer Service and Order Entry Representative for a temporary opportunity in Brampton. The ideal candidate will have past experience in effectively resolving problems with customer orders including shortages, overages, duplicate shipments and pricing errors within the Manufacturing industry. The successful candidate will join a fun, collaborative, energetic team that feels like a family!If you are interested in hearing more, please email your resume to angie.stojakovic@randstad.ca or natasha.villafria@randstad.ca!Advantages-Temporary opportunity in Brampton-$20.00 per hour-8:30 AM - 5:00 PM-Free parking onsite-Location close to public transit-Learn an in-demand skill that will look good on your resume-Chance to work with a great manager-Company is a leader in industryResponsibilitiesJob Responsibilities:Process orders received by EMAIL, FAX, EDI and ONLINEData EntryAnswer customer calls concerning orders, returns, shipments and products.Effectively resolves problems with customer orders including shortages, overages, duplicate shipments and pricing errors.Assist Unique Sales force on a daily basis to maintain customer satisfaction.Works closely with Operations Team coordinating order shipmentsCorresponds with the credit department on all credit/customer service issues.Courier bookings for outgoing mail/packagesQualificationsQualifications:Strong written and verbal communication skills1-3 years relevant experience in customer service/order processing/order management/client servicesJD Edwards, Salesforce would be nice to haveMust Haves:-Attention to detail-Strong communication skills-Strong work ethic SummaryHow to Apply?1. Send your resume to natasha.villafria@randstad.ca or angie.stojakovic@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resume.
        Customer Service and Order Entry Representative in Brampton!Do you have experience in Customer Service and Order Entry? Are you a strong communicator? Do you enjoy problem solving issues and working in a fast-paced/dynamic position? Are you looking to work in a family-like work environment? Then we have an amazing opportunity for you!We are looking for a Customer Service and Order Entry Representative for a temporary opportunity in Brampton. The ideal candidate will have past experience in effectively resolving problems with customer orders including shortages, overages, duplicate shipments and pricing errors within the Manufacturing industry. The successful candidate will join a fun, collaborative, energetic team that feels like a family!If you are interested in hearing more, please email your resume to angie.stojakovic@randstad.ca or natasha.villafria@randstad.ca!Advantages-Temporary opportunity in Brampton-$20.00 per hour-8:30 AM - 5:00 PM-Free parking onsite-Location close to public transit-Learn an in-demand skill that will look good on your resume-Chance to work with a great manager-Company is a leader in industryResponsibilitiesJob Responsibilities:Process orders received by EMAIL, FAX, EDI and ONLINEData EntryAnswer customer calls concerning orders, returns, shipments and products.Effectively resolves problems with customer orders including shortages, overages, duplicate shipments and pricing errors.Assist Unique Sales force on a daily basis to maintain customer satisfaction.Works closely with Operations Team coordinating order shipmentsCorresponds with the credit department on all credit/customer service issues.Courier bookings for outgoing mail/packagesQualificationsQualifications:Strong written and verbal communication skills1-3 years relevant experience in customer service/order processing/order management/client servicesJD Edwards, Salesforce would be nice to haveMust Haves:-Attention to detail-Strong communication skills-Strong work ethic SummaryHow to Apply?1. Send your resume to natasha.villafria@randstad.ca or angie.stojakovic@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resume.
        • Vancouver, British Columbia
        • Permanent
        Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth in Downtown Vancouver? *please note that during the pandemic, you will be asked to work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us May 25th at our Downtown Vancouver office. *please note that during the pandemic, you will be asked to work from home*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teamsOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Based in Downtown Vancouver (however during the pandemic, you will be required to work from home)- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- May 25th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":sophie.hickles@randstad.caadriana.ortega@randstad.ca Thank you!
        Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth in Downtown Vancouver? *please note that during the pandemic, you will be asked to work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us May 25th at our Downtown Vancouver office. *please note that during the pandemic, you will be asked to work from home*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teamsOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Based in Downtown Vancouver (however during the pandemic, you will be required to work from home)- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- May 25th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":sophie.hickles@randstad.caadriana.ortega@randstad.ca Thank you!
        • Lachine, Québec
        • Permanent
        • $35,000 - $38,000 per year
        A company that specializes in outdoor sports equipment is looking for a Customer Service Representative to join their team in Lachine.The proposed salary is between $42, 000 to $45, 000 per year, benefits after 3 months, Monday to Friday schedule from 8:45 am to 5:00 pm, 2 weeks’ vacation, benefits after 3 months, accessible by public transport, parking on site.Advantages- Benefits after 3 months- 5 sick days- 2 weeks vacation- Casual attire- Small team (family oriented)- Parking on siteResponsibilities- Take customer orders- Give numbers for merchandise returns- Inform customers about the availability of products- Enter the orders received in the computer system- Classify "batches" and send invoices to customers- Carry out the daily classification of the documents received- Assist the sales department in the preparation of product documents- Create school bags with price lists each season- Assist the customer service supervisor in his tasks- All other related tasksQualifications- Bilingualism written and oral (French / English)- More than 3 years of experience in customer service- Strong MS office skills (excel, word, etc)- Have a strong understanding of the importance of the customer relationship- Communicate effectively with others, verbally and in writing- Strong capacity to adapt to change as well as to learnSummaryA company that specializes in outdoor sports equipment is looking for a Customer Service Representative to join their team in Lachine.The proposed salary is between $35, 000 to $38, 000 per year, benefits after 3 months, Monday to Friday schedule from 8:45 am to 5:00 pm, 2 weeks’ vacation, benefits after 3 months, accessible by public transport, parking on site.Advantages- Benefits after 3 months- 5 sick days- 2 weeks vacation- Casual attire- Small team (family oriented)- Parking on siteResponsibilities- Take customer orders- Give numbers for merchandise returns- Inform customers about the availability of products- Enter the orders received in the computer system- Classify "batches" and send invoices to customers- Carry out the daily classification of the documents received- Assist the sales department in the preparation of product documents- Create school bags with price lists each season- Assist the customer service supervisor in his tasks- All other related tasksQualification- College diploma or other relevant experience- Bilingualism written and oral (French / English)- More than 3 years of experience in customer service- Excellent negotiation skills- Be organized and have a strong ability to manage priorities- Have a strong understanding of the importance of the customer relationship- Communicate effectively with others, verbally and in writing- Strong capacity to adapt to change as well as to learnAre you looking for a Customer Service Representative position?Are you looking to work in Lachine?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.ca
        A company that specializes in outdoor sports equipment is looking for a Customer Service Representative to join their team in Lachine.The proposed salary is between $42, 000 to $45, 000 per year, benefits after 3 months, Monday to Friday schedule from 8:45 am to 5:00 pm, 2 weeks’ vacation, benefits after 3 months, accessible by public transport, parking on site.Advantages- Benefits after 3 months- 5 sick days- 2 weeks vacation- Casual attire- Small team (family oriented)- Parking on siteResponsibilities- Take customer orders- Give numbers for merchandise returns- Inform customers about the availability of products- Enter the orders received in the computer system- Classify "batches" and send invoices to customers- Carry out the daily classification of the documents received- Assist the sales department in the preparation of product documents- Create school bags with price lists each season- Assist the customer service supervisor in his tasks- All other related tasksQualifications- Bilingualism written and oral (French / English)- More than 3 years of experience in customer service- Strong MS office skills (excel, word, etc)- Have a strong understanding of the importance of the customer relationship- Communicate effectively with others, verbally and in writing- Strong capacity to adapt to change as well as to learnSummaryA company that specializes in outdoor sports equipment is looking for a Customer Service Representative to join their team in Lachine.The proposed salary is between $35, 000 to $38, 000 per year, benefits after 3 months, Monday to Friday schedule from 8:45 am to 5:00 pm, 2 weeks’ vacation, benefits after 3 months, accessible by public transport, parking on site.Advantages- Benefits after 3 months- 5 sick days- 2 weeks vacation- Casual attire- Small team (family oriented)- Parking on siteResponsibilities- Take customer orders- Give numbers for merchandise returns- Inform customers about the availability of products- Enter the orders received in the computer system- Classify "batches" and send invoices to customers- Carry out the daily classification of the documents received- Assist the sales department in the preparation of product documents- Create school bags with price lists each season- Assist the customer service supervisor in his tasks- All other related tasksQualification- College diploma or other relevant experience- Bilingualism written and oral (French / English)- More than 3 years of experience in customer service- Excellent negotiation skills- Be organized and have a strong ability to manage priorities- Have a strong understanding of the importance of the customer relationship- Communicate effectively with others, verbally and in writing- Strong capacity to adapt to change as well as to learnAre you looking for a Customer Service Representative position?Are you looking to work in Lachine?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.ca
        • Mississauga, Ontario
        • Contract
        Are you tech savvy with strong problem-solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market-leader in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a French/English Technical Customer Support Representative to join their Mississauga team on a permanent basis WORK FROM HOME!Job details:-3 month contract with possible permanency and contract extension-Monday-Friday, 8am-5pm-Work from home- permanently-$22-23$/hour Why do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga What you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).Are you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferred.If you are passionate about customer service and technical support, apply now! If you are fully fluent in French, apply now! If you are seeking a permanent opportunity with room for growth, apply now! Apply online directly, or send your resume to navpreet.sandhu@randstad.caNav SandhuAdvantagesWhy do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga ResponsibilitiesWhat you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).QualificationsAre you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferredSummaryThe Product Expert will assist customers with a high degree of professionalism to resolve all of theirtechnical needs with our products. This role will use their strong product knowledge and expertise toaddress issues related to product suitability and performance, installation, warranty repair, andtroubleshooting.
        Are you tech savvy with strong problem-solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market-leader in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a French/English Technical Customer Support Representative to join their Mississauga team on a permanent basis WORK FROM HOME!Job details:-3 month contract with possible permanency and contract extension-Monday-Friday, 8am-5pm-Work from home- permanently-$22-23$/hour Why do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga What you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).Are you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferred.If you are passionate about customer service and technical support, apply now! If you are fully fluent in French, apply now! If you are seeking a permanent opportunity with room for growth, apply now! Apply online directly, or send your resume to navpreet.sandhu@randstad.caNav SandhuAdvantagesWhy do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga ResponsibilitiesWhat you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).QualificationsAre you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferredSummaryThe Product Expert will assist customers with a high degree of professionalism to resolve all of theirtechnical needs with our products. This role will use their strong product knowledge and expertise toaddress issues related to product suitability and performance, installation, warranty repair, andtroubleshooting.
        • Edmonton, Alberta
        • Permanent
        Are you customer service-focused? Are you driven to succeed and want to be part of a growing branch? Are you comfortable explaining industrial plumbing products to clients? Do you consider yourself driven? Are you willing to go out of your way to engage and solve customer issues? If so please read on as we have an amazing opportunity! We are currently looking for the newest member of our Inside Sales Team for our busy Acheson wholesale location!INSIDE SALES REPLocation: AchesonSalary: $43,000 - $45,000 per yearTYPE: Full-time, Permanent (Monday to Friday)Bonus plan availableBenefits plan availableCan start ASAPIf this sounds like you APPLY NOW!Advantages- Be a part of a growing Company- Competitive compensation- Monday to Friday workweek- Day shift hours- 2 weeks vacation- Permanent Opportunity- Health and dental benefits after 3 months- Bonus plan based on company performance- Free parking- Dynamic team environmentResponsibilitiesIn the role of Inside Sales will your duties will include but is not limited too:- Process incoming phone calls and emails and convert them to sales- Prepare quotes and orders for customers in an efficient and timely manner- Emphasize product/service features and benefits- Quote prices, availability, and or lead time- Appropriately communicate brand identity and corporate position- Establish and maintain customer relationships- Complete outbound sales calls as time permits- Enter new customer information and update existing information in CRM- Attend periodic sales training as required- Coordinate between field sales rep, office process, and warehouse, ensuring proper execution of customer orders- Forward inquiries to the appropriate outside repetitive- Maintain a high level of Customer ServiceQualifications- Technical knowledge of industrial plumbing products and/or plastic fabrication- We are looking for someone who is positive, organized, and proactive- Have strong customer service skills, and able to upsell products- Access to reliable transportation as this location is not on a transit route- Dedication and driveSummaryIf this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to jody.russell@randstad.ca with the subject line "Inside Sales". All applications are welcome, but only those who meet the requirements will be contacted.Randstad oversees various temporary and permanent roles such as Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!Any questions? Please feel free to call the Randstad Edmonton office at 780.420.1158 and one of the team will be happy to help.We look forward to hearing from you!
        Are you customer service-focused? Are you driven to succeed and want to be part of a growing branch? Are you comfortable explaining industrial plumbing products to clients? Do you consider yourself driven? Are you willing to go out of your way to engage and solve customer issues? If so please read on as we have an amazing opportunity! We are currently looking for the newest member of our Inside Sales Team for our busy Acheson wholesale location!INSIDE SALES REPLocation: AchesonSalary: $43,000 - $45,000 per yearTYPE: Full-time, Permanent (Monday to Friday)Bonus plan availableBenefits plan availableCan start ASAPIf this sounds like you APPLY NOW!Advantages- Be a part of a growing Company- Competitive compensation- Monday to Friday workweek- Day shift hours- 2 weeks vacation- Permanent Opportunity- Health and dental benefits after 3 months- Bonus plan based on company performance- Free parking- Dynamic team environmentResponsibilitiesIn the role of Inside Sales will your duties will include but is not limited too:- Process incoming phone calls and emails and convert them to sales- Prepare quotes and orders for customers in an efficient and timely manner- Emphasize product/service features and benefits- Quote prices, availability, and or lead time- Appropriately communicate brand identity and corporate position- Establish and maintain customer relationships- Complete outbound sales calls as time permits- Enter new customer information and update existing information in CRM- Attend periodic sales training as required- Coordinate between field sales rep, office process, and warehouse, ensuring proper execution of customer orders- Forward inquiries to the appropriate outside repetitive- Maintain a high level of Customer ServiceQualifications- Technical knowledge of industrial plumbing products and/or plastic fabrication- We are looking for someone who is positive, organized, and proactive- Have strong customer service skills, and able to upsell products- Access to reliable transportation as this location is not on a transit route- Dedication and driveSummaryIf this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to jody.russell@randstad.ca with the subject line "Inside Sales". All applications are welcome, but only those who meet the requirements will be contacted.Randstad oversees various temporary and permanent roles such as Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!Any questions? Please feel free to call the Randstad Edmonton office at 780.420.1158 and one of the team will be happy to help.We look forward to hearing from you!
        • Ottawa, Ontario
        • Permanent
        • $22.17 per hour
        Are you looking for a new job that will let you exercise your customer service muscles while also being able to use your administrative skills? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Do you also have an interest in helping people move or get settled into their new homes? Then we might just have the role you’ve been looking for!We are looking for Customer Service Coordinator to work for a great company based out of Central Ottawa. This will be a remote position for the time being! You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This is a great place to work and we know you’ll love it here!AdvantagesWhat’s in it for you?- Know your scheudle for a month at a time!- Pay would be $22/hr- Hours of work between 6:30am and 10pm- Remote to start!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable company- Opportunity to work on inter-departmental projects- Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?- Take and make calls in a tactful and professional manner- Assist clients with solving complex problems- Review files and make suggestions for future claims or projects- Ensure adherence to set policy guidelines and processes- Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?- Excellent communication skills in English- Must have previous customer service experience (call centre strongly preferred)- Completion of post-secondary education or equivalent work experience- Background in relocation services would be considered an asset- High attention to detail and ability to maintain professionalism under pressure- Love problem solving- Must be eligible to obtain a government security clearance SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 1 and ask for Rikki or ErinWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.
        Are you looking for a new job that will let you exercise your customer service muscles while also being able to use your administrative skills? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Do you also have an interest in helping people move or get settled into their new homes? Then we might just have the role you’ve been looking for!We are looking for Customer Service Coordinator to work for a great company based out of Central Ottawa. This will be a remote position for the time being! You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This is a great place to work and we know you’ll love it here!AdvantagesWhat’s in it for you?- Know your scheudle for a month at a time!- Pay would be $22/hr- Hours of work between 6:30am and 10pm- Remote to start!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable company- Opportunity to work on inter-departmental projects- Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?- Take and make calls in a tactful and professional manner- Assist clients with solving complex problems- Review files and make suggestions for future claims or projects- Ensure adherence to set policy guidelines and processes- Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?- Excellent communication skills in English- Must have previous customer service experience (call centre strongly preferred)- Completion of post-secondary education or equivalent work experience- Background in relocation services would be considered an asset- High attention to detail and ability to maintain professionalism under pressure- Love problem solving- Must be eligible to obtain a government security clearance SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 1 and ask for Rikki or ErinWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.
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