2 jobs found for desk support

Are you an experienced Operations Support Analyst? Do you have experience working in a Service Desk / Help Desk support role? We are seeking an Operations Support Analyst to work remotely on a 2- 3 month contract in Victoria, BC. If you would like to be considered for this opportunity, apply today!*this position can be worked remotely on the West Coast*Advantages• Competitive compensation• Flexibility to work remotely• Collaborate with talented team membersResponsibilitiesKey Responsibilities:• Identify and engage stakeholders from various business and technical areas impacted by a project• Facilitating requirements gathering workshops • Validate timeline, estimates and sequence of milestones with project stakeholders and project manager – both for preliminary analysis and in detail for approved projects• Work with SMEs to understand changes to complex financial calculations and subsequent impacts to a complex landscape of financial systems• Elicit, document and validate functional and non-functional business requirements for review by business and technical stakeholders• Document changes to complex financial calculations and their downstream impact on business processes• Support L business implementation activities and Lead User Acceptance Testing (UAT) and support• Report status and progress on deliverables and milestones to the project teamQualificationsExperience Required:• Solid experience working in an IT Service Desk, Help Desk or operations support role• Practical experience with application troubleshooting• Experience with SQL, JavaScript, XML and HTML• Excellent communications skills and ability to work well in a team-oriented and collaborative environmentPreference will be given to candidates with experience in one or more of the following: • Conducting system or user acceptance testing and developing test plans • Resolving usability issues in web-based applications, ITIL, ServiceNowSummaryIf you are interested in this exciting remote role as an Operations Support Analyst in Victoria, BC., apply online or reach out to Nash.Geng@randstad.ca

Are you a Level 1 Desktop Support Specialist with 1+ years' experience in a support role? Are you motivated by helping others and supporting your team? Do you seek to grow with an established company that contributes to your success and continuously strives to enhance knowledge/expertise by staying abreast of industry and business trends?Look no further!We are currently seeking a Level 1 Help Desk Support Specialist to join our MSP clients dream team on a full-time/permanent basis.Advantages-The opportunity to learn and grow in the company. -Tight knit team that supports one another full circle.Responsibilities-Office 365 / AD User Admin (Creation, modification, password reset, 2FA setup)-Office 365 Mailbox Administration. Share Mailbox/Resource/Distribution -Cloud Drive Basic Administrator (One Drive, Google Drive , Dropbox) -Configure 365 email / 365 / Gmail / Adding Exchange account to IOS / Android ( to cover different Apps (Mail, Outlook ETC… in documentation)-Configure VPN client -Basic Connectivity issues – Basic Ping Test / Driver update / Wifi And Modem Reboot as possible -Network Drive mapping and permission delegations -Create / Configure VoIP extension on Desktop and PC (Basic trouble shooting) Qualifications-1+ Years previous IT support experience-University or College Degree in IT-Previous experience creating detailed and easy to follow technical documentation-Willingness to create internal knowledgebase articles-1st Level information systems services problem resolution: problem definition, research and resolution -E-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection nisus, spam etc. -Basic Windows Active Directory -Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms: Windows 10 and Windows Server 2016/19-Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring-Working knowledge of TCP/IP protocol SummaryIf your values are in line with the below, we’d love to hear from you.Work Honestly HardWe will work hard and put in whatever it takes to deliver on our promises and to get the job done right. We do this because we enjoy helping people and it doesn’t feel like work.We work with honesty and integrity because that’s who we are. This quality lets our customers know we are there for them providing peace of mind. We passionately strive to provide the Wow to our customers because we love to provide happiness in this way.Support Each Other HappinessWe are a family that loves our team and want to support our own and our customer’s happiness. We have each other's back and respect one another enough to encourage each person to take ownership, make mistakes and grow and better themselves as a result.We are Open and Honest with each other and our clients. Always communicating to build stronger relationships.Be Endlessly CuriousWe are curious and driven to learn about new technologies, approaches and skill sets for our continued growth and learning and to help be recognized as a trusted resource. We always challenge the status quo to better ourselves, improve the world around us and provide customer success.Please apply directly to megan.leblanc@randstad.ca