job postings field service technician jobs in canada

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field service technician Jobs

all about field service technician jobs

Field service technicians play an important role in helping customers overcome technical issues onsite. Your role is as much technical as it is customer service based. You will be required to have expert product knowledge, be a people person, and be able to provide effective and timely solutions based on your area of expertise.

If you have technical skills along with strong customer service skills, contact Randstad Canada today to learn about field service technician jobs in your area.

what field service technician jobs entail

Field service technician roles are mobile. You will spend most of your time working at customer locations and commuting back and forth to the company shop to get parts and tools. You will spend time working outdoors and indoors. You frequently work in shifts. Evening and weekend shifts are common. You may also be required to be on call. You will report to a field service manager.

average field service technician salaries

The average annual salary for a field service technician working in Canada is approximately $50,000 per year. If you are new in the role, you can expect a starting salary of about $38,000. On the top end of the salary scale, you can make more than $70,000 per year. Commission and performance bonuses can help increase your overall earning potential. Experience in the job is associated with a higher average annual salary.

your day to day work

Field service technicians often work on a per needs basis. You are dispatched maintenance requests and visit customer locations to assist with issues. You may also work on a pre-scheduled basis. Here are some of the daily tasks you can expect to be included in your job description:

  • execute the service call schedule
  • provide repair recommendations
  • troubleshoot and diagnose mechanic and technical issues with customers’ equipment
  • maintain records of service calls
  • provide emergency assistance to customers
  • create service reports
  • provide customer service – offer advice and preventative maintenance tips
  • ensure your maintenance vehicle is fully equipped with tools and supplies
  • assist with special projects as assigned

where you can work

Field service technicians in the skilled trades most frequently provide heavy equipment, vehicle, and machine repairs. You can work for a number of mechanical repair and support companies. Often you will work for a service provider that specializes in heavy machinery, farm equipment, construction vehicles, and other specialized vehicles. Opportunities for these jobs exist across Canada and are primarily found in regions with a high volume of construction, oil and gas operations, manufacturing and farming.

what you bring to the table

Field service technicians are required to have strong technical and customer service skills to be successful in this role. Here are the skills and abilities hiring companies are looking for in candidates:

  • technical knowledge
  • ability to read manuals and blueprints
  • exceptional customer service skills
  • good communication skills
  • ability to troubleshoot problems
  • experience working with tools
  • manual dexterity, endurance, and the ability to lift more than 50 pounds
  • desire for continuing education in your area of specialization

training and certifications

Many field service technician jobs have no formal education requirements. At a minimum, you should have a high school diploma. Some college or technical training is an asset. Working in a customer service capacity in the past can be an advantage. Training is frequently provided on the job for new hires. A college degree can help you secure promotions and opens the door to management roles in the future. You will be required to have a commercial vehicle driver’s license.

where your career is headed

Field service technicians have a variety of career paths to consider. Many work within this role for a number of years. Some move on to work for a number of companies in a similar role. With experience, you can move up to positions such as electronics technician, operations manager, technical service department manager, maintenance supervisor, service & repair technical manager and many other related positions.

Are you looking for field service technician jobs? Are you an experienced field service technician looking to take the next step in your career? Randstad Canada can help you find a job that best suits your experience and skills. Contact us today.

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