- Are you a passionate Helpdesk Specialist seeking your next career move or a Federal Governmentcontract with long-term stability? Does working with the latest technology pique your interest? Look nofurther, Randstad and one of our valued Federal Government clients may have the role for you!Working with our reputable Federal Government client here in Sault Sainte Marie, you will gain valuableexperience providing technical support in an environment conduciveAre you a passionate Helpdesk Specialist seeking your next career move or a Federal Governmentcontract with long-term stability? Does working with the latest technology pique your interest? Look nofurther, Randstad and one of our valued Federal Government clients may have the role for you!Working with our reputable Federal Government client here in Sault Sainte Marie, you will gain valuableexperience providing technical support in an environment conducive
- Are you a passionate Helpdesk Specialist seeking your next career move or a Federal Governmentcontract with long-term stability? Does working with the latest technology pique your interest? Look nofurther, Randstad and one of our valued Federal Government clients may have the role for you!Working with our reputable Federal Government client here in Ottawa, you will gain valuableexperience providing technical support in an environment conducive to learningAre you a passionate Helpdesk Specialist seeking your next career move or a Federal Governmentcontract with long-term stability? Does working with the latest technology pique your interest? Look nofurther, Randstad and one of our valued Federal Government clients may have the role for you!Working with our reputable Federal Government client here in Ottawa, you will gain valuableexperience providing technical support in an environment conducive to learning
- The IT Service Desk Analyst will provide effective IT technical support to our all users. They will respond to incoming requests for IT support and resolve network, hardware and software issues. This role will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary. Additional duties will include the following:Advantages---------------------------------------------------------------------------RespoThe IT Service Desk Analyst will provide effective IT technical support to our all users. They will respond to incoming requests for IT support and resolve network, hardware and software issues. This role will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary. Additional duties will include the following:Advantages---------------------------------------------------------------------------Respo
- Are you an Analyst, Technical Client Support - Bilingual - Junior looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider:Analyst, Technical Client Support - Bilingual – Junior-Start: ASAP-Estimated length: 6 Months-Location: Toronto- Hybrid role - once in a while need to go officeAdvantagesYou will have an opportunity to work with a leading employer in the locaAre you an Analyst, Technical Client Support - Bilingual - Junior looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider:Analyst, Technical Client Support - Bilingual – Junior-Start: ASAP-Estimated length: 6 Months-Location: Toronto- Hybrid role - once in a while need to go officeAdvantagesYou will have an opportunity to work with a leading employer in the loca
- Are you well-versed in Windows Operating Systems and proficient in providing support for Networks and the Internet? Have you gained expertise in diagnosing various network problems and monitoring tasks? If yes, then you would be an excellent candidate for a Technical Support role with a well-regarded company on a 12-month contract basis. This position requires on-site work in both Sidney and Victoria.As a Technical Support, you will be responsible for commAre you well-versed in Windows Operating Systems and proficient in providing support for Networks and the Internet? Have you gained expertise in diagnosing various network problems and monitoring tasks? If yes, then you would be an excellent candidate for a Technical Support role with a well-regarded company on a 12-month contract basis. This position requires on-site work in both Sidney and Victoria.As a Technical Support, you will be responsible for comm
- Our Ontario Public Sector client is looking for a Senior Enterprise Planview Administrator on a 12 month contract. Candidates must have experience with Planview Enterprise Portfolio Management tool. Subject matter expert on the implementation of Planview Enterprise Portfolio Management toolExperience working with the various modules of Planview Enterprise (e.g. intake, financial management, request management, resource management, time reporting, strategicOur Ontario Public Sector client is looking for a Senior Enterprise Planview Administrator on a 12 month contract. Candidates must have experience with Planview Enterprise Portfolio Management tool. Subject matter expert on the implementation of Planview Enterprise Portfolio Management toolExperience working with the various modules of Planview Enterprise (e.g. intake, financial management, request management, resource management, time reporting, strategic
- Looking for a PART TIME Jr. Help Desk Tech (16-20 hour a week) to resolve issues related to computers, phones, modems, internet, networks, software. This is a great opportunity for recent grads or any one interested in gaining work experience on a part time basis. ---------------------------------Advantages---------------------------------------------------------------------------Responsibilities1.Performs basic problem solving and assistance on various sLooking for a PART TIME Jr. Help Desk Tech (16-20 hour a week) to resolve issues related to computers, phones, modems, internet, networks, software. This is a great opportunity for recent grads or any one interested in gaining work experience on a part time basis. ---------------------------------Advantages---------------------------------------------------------------------------Responsibilities1.Performs basic problem solving and assistance on various s
- Our client in downtown Toronto (close to Union Station) is looking for a Service Desk Specialist - Hybrid to join their Agile team. The successful Service Desk Specialist - Hybrid will be responsible to provide end-users with friendly, efficient, and helpful technical support for software, application and hardware issues in a Microsoft environment.This is a hybrid role, and candidates will be asked to work 6-8 days per month at the office. 2 managerial reOur client in downtown Toronto (close to Union Station) is looking for a Service Desk Specialist - Hybrid to join their Agile team. The successful Service Desk Specialist - Hybrid will be responsible to provide end-users with friendly, efficient, and helpful technical support for software, application and hardware issues in a Microsoft environment.This is a hybrid role, and candidates will be asked to work 6-8 days per month at the office. 2 managerial re
- Are you looking for a new career opportunity in the GTA? Are you an experienced Bilingual (FRENCH) customer service representative?Calling all bilingual customer service (English & French) superstars to connect with a recruiter at Randstad for our virtual job fair!We have a variety of roles including remote and hybrid in several industries starting in including:FINANCEINSURANCEHELP DESK/TECH SUPPORTMEDICAL EQUIPMENTBENEFITS ADMINISTRATIONLOGISTICSCUSTOMERAre you looking for a new career opportunity in the GTA? Are you an experienced Bilingual (FRENCH) customer service representative?Calling all bilingual customer service (English & French) superstars to connect with a recruiter at Randstad for our virtual job fair!We have a variety of roles including remote and hybrid in several industries starting in including:FINANCEINSURANCEHELP DESK/TECH SUPPORTMEDICAL EQUIPMENTBENEFITS ADMINISTRATIONLOGISTICSCUSTOMER
- Are you looking for a new career opportunity in Montreal? Are you an experienced Bilingual (French +English ) customer service representative?Calling all bilingual customer service (English & French) superstars to connect with a recruiter at Randstad for our virtual job fair!We have a variety of roles including remote and hybrid in several industries starting in January including:FINANCEINSURANCEHELP DESK/TECH SUPPORTMEDICAL EQUIPMENTLOGISTICSCUSTOMER EXPEAre you looking for a new career opportunity in Montreal? Are you an experienced Bilingual (French +English ) customer service representative?Calling all bilingual customer service (English & French) superstars to connect with a recruiter at Randstad for our virtual job fair!We have a variety of roles including remote and hybrid in several industries starting in January including:FINANCEINSURANCEHELP DESK/TECH SUPPORTMEDICAL EQUIPMENTLOGISTICSCUSTOMER EXPE
- Are you looking for a new career opportunity in the GTA? Are you an experienced Bilingual (FRENCH) customer service representative?Calling all bilingual customer service (English & French) superstars to connect with a recruiter at Randstad for our virtual job fair!We have a variety of roles including remote and hybrid in several industries for the beginning of 2023:FINANCEINSURANCEHELP DESK/TECH SUPPORTMEDICAL EQUIPMENTBENEFITS ADMINISTRATIONLOGISTICSCUSTOAre you looking for a new career opportunity in the GTA? Are you an experienced Bilingual (FRENCH) customer service representative?Calling all bilingual customer service (English & French) superstars to connect with a recruiter at Randstad for our virtual job fair!We have a variety of roles including remote and hybrid in several industries for the beginning of 2023:FINANCEINSURANCEHELP DESK/TECH SUPPORTMEDICAL EQUIPMENTBENEFITS ADMINISTRATIONLOGISTICSCUSTO
- Do you want to be part of a reputable company that values its employees?Looking to start as soon as possible?Do you speak English AND French ?This company, which specializes in tourism and has a worldwide presence, is currently looking for a bilingual customer service agent. As a Traveler's Assistant, you will be the first point of contact with insured customers who are out of the country. To do this, you must be a good listener, able to handle unexpectedDo you want to be part of a reputable company that values its employees?Looking to start as soon as possible?Do you speak English AND French ?This company, which specializes in tourism and has a worldwide presence, is currently looking for a bilingual customer service agent. As a Traveler's Assistant, you will be the first point of contact with insured customers who are out of the country. To do this, you must be a good listener, able to handle unexpected
- Are you looking for a new career opportunity in Montreal? Are you an experienced Bilingual (French +English ) customer service representative?Calling all bilingual customer service (English & French) superstars to connect with a recruiter at Randstad for our virtual job fair!We have a variety of roles including remote and hybrid in several industries including:FINANCEINSURANCEHELP DESK/TECH SUPPORTMEDICAL EQUIPMENTLOGISTICSCUSTOMER EXPERIENCETRAVEL (GDSAre you looking for a new career opportunity in Montreal? Are you an experienced Bilingual (French +English ) customer service representative?Calling all bilingual customer service (English & French) superstars to connect with a recruiter at Randstad for our virtual job fair!We have a variety of roles including remote and hybrid in several industries including:FINANCEINSURANCEHELP DESK/TECH SUPPORTMEDICAL EQUIPMENTLOGISTICSCUSTOMER EXPERIENCETRAVEL (GDS
- Do you want to be part of a reputable company that offers solid benefits after 3 months and cares about its employees?This company, which specializes in tourism and has a worldwide presence, is currently looking for a bilingual customer service agent. As a Traveler's Assistant, you will be the first point of contact with insured customers who are out of the country. To do this, you must be a good listener, able to handle unexpected and stressful situationsDo you want to be part of a reputable company that offers solid benefits after 3 months and cares about its employees?This company, which specializes in tourism and has a worldwide presence, is currently looking for a bilingual customer service agent. As a Traveler's Assistant, you will be the first point of contact with insured customers who are out of the country. To do this, you must be a good listener, able to handle unexpected and stressful situations
- Do you want to be part of a reputable company that offers solid benefits after 3 months and cares about its employees?This company, which specializes in tourism and has a worldwide presence, is currently looking for a bilingual customer service agent. As a Traveler's Assistant, you will be the first point of contact with insured customers who are out of the country. To do this, you must be a good listener, able to handle unexpected and stressful situationsDo you want to be part of a reputable company that offers solid benefits after 3 months and cares about its employees?This company, which specializes in tourism and has a worldwide presence, is currently looking for a bilingual customer service agent. As a Traveler's Assistant, you will be the first point of contact with insured customers who are out of the country. To do this, you must be a good listener, able to handle unexpected and stressful situations
- Do you want to be part of a reputable company that offers solid benefits after 3 months and cares about its employees?This company, which specializes in tourism and has a worldwide presence, is currently looking for a bilingual customer service agent. As a Traveler's Assistant, you will be the first point of contact with insured customers who are out of the country who need medical assistance.You must be a good listener, able to handle unexpected and stresDo you want to be part of a reputable company that offers solid benefits after 3 months and cares about its employees?This company, which specializes in tourism and has a worldwide presence, is currently looking for a bilingual customer service agent. As a Traveler's Assistant, you will be the first point of contact with insured customers who are out of the country who need medical assistance.You must be a good listener, able to handle unexpected and stres
- The Manager, Problem and Incident Management (Operations Service Center) is responsible for providing proactive or reactive solutions to prevent or resolve all aspects of "customer-related" issues. Our business model is customer-centric with shared responsibility between service teams for managing customer issues. This transparent approach to customer service is a key factor in achieving industry-leading levels of customer satisfaction. Going forward, ourThe Manager, Problem and Incident Management (Operations Service Center) is responsible for providing proactive or reactive solutions to prevent or resolve all aspects of "customer-related" issues. Our business model is customer-centric with shared responsibility between service teams for managing customer issues. This transparent approach to customer service is a key factor in achieving industry-leading levels of customer satisfaction. Going forward, our
- Our client, a leading enterprise software solutions provider is looking for a Product Installer to install and set up the integration pieces between the company's applications and its modules with the website for new and existing clients. This is a permanent and hybrid position with flexibility once you are established in the role.Are you a person with excellent troubleshooting skills and the ability to work independently? Are you a person with a sense ofOur client, a leading enterprise software solutions provider is looking for a Product Installer to install and set up the integration pieces between the company's applications and its modules with the website for new and existing clients. This is a permanent and hybrid position with flexibility once you are established in the role.Are you a person with excellent troubleshooting skills and the ability to work independently? Are you a person with a sense of
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all about help desk jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
Some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. You monitor and maintain computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what help desk jobs entail
You will likely work at a desk or computer workstation. Your hours may be full or part-time. You typically work in an office, though you may also work at a company branch or remotely. Most large and medium sized businesses require an internal help desk team to assist employees and help them navigate tech
average help desk salaries
You can expect a starting salary of around $35,000 to $45,000 in most help desk jobs. The more involved and complicated the systems and programs you're supporting, the higher your salary will be. Experience also plays a role in your earning potential. Many companies have different tiers of help desk that dictate your salary.
Entry level jobs typically involve providing phone support to diagnose computer and software problems. Intermediate and advanced help desk jobs are more involved and come with greater responsibility, such as maintaining your employer's internal networks. These positions will earn higher salaries, corresponding with the additional training and experience required to perform them.
your day to day tasks
As a help desk professional, you day to day tasks will include things such as:
- installing and configuring computer systems
- monitoring and maintaining computer systems
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the rollout of new applications
- setting up user accounts and profiles, including password resets
- testing and evaluating new technology
- providing technical support to colleagues
where you can work
Help desk jobs are found in many different verticals, most notably the technology sector. However, with the prominence of technology in all aspects of business, there are help desk opportunities to be found in other verticals such as banking and finance, government, marketing, and others.
The skills you learn you learn in this job are universal (technical skill, customer support, etc.), so they are easily transferrable to other more senior roles in a variety of industries including IT, sales, and marketing.
what you bring to the table
As a help desk professional, exceptional proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some of the core technical proficiencies that may be required for help desk jobs include:
- database management including SQL and Oracle
- operating system platforms like UNIX, Solaris, Windows and Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The help desk job jobs you're qualified for will increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level help desk jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your attractiveness to hiring managers. Depending on the industry that you work in, familiarity with software and platforms used in the industry may help set you apart from other candidates.
Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
where your career is headed
A blend of technical skill and the ability to communicate well will serve you well. In today's market, hiring managers looking to fill help desk jobs are seeking personable candidates with strong customer service skills.
Opportunities for advancement for help desk professionals are endless. The skills you learn in help desk jobs are transferable to many different industries. With some supplementary training or education, you can transition into higher paying roles in IT, marketing, sales and others.