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        • Toronto, Ontario
        • Contract
        If you are looking to develop your professional career in technical support, you could gain valuable experience with our client, an IT company that provides a wide range of IT solutions, as a Help Desk Support Technician in their Toronto location.Responsibilities:•Provides support to end users on a variety of issues.•Identifies, researches, and resolves technical problems. •Responds to telephone calls, email and personnel requests for technical support. •Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. •May involve use of problem management databases and help desk system. •May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. •Familiar with a variety of the field's concepts, practices, and procedures. •Relies on experience and judgment to plan and accomplish goals. •Performs a variety of complicated tasks. May lead and direct the work of others.Advantages•Duration: 3 months with a strong possibility of extension•Location: Toronto•Pay Rate: $20.77/ hrQualifications• At least 1 year of heldesk tech experience• Basic networking knowledge• A+ certification (not mandatory, but preferred).• Strong verbal and written communication skills.Lindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES•Duration: 3 months with a strong possibility of extension•Location: Toronto•Pay Rate: $20.77/ hrRESPONSIBILITIESQUALIFICATIONS• At least 1 year of heldesk tech experience• Basic networking knowledge• A+ certification (not mandatory, but preferred).• Strong verbal and written communication skills.
        If you are looking to develop your professional career in technical support, you could gain valuable experience with our client, an IT company that provides a wide range of IT solutions, as a Help Desk Support Technician in their Toronto location.Responsibilities:•Provides support to end users on a variety of issues.•Identifies, researches, and resolves technical problems. •Responds to telephone calls, email and personnel requests for technical support. •Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. •May involve use of problem management databases and help desk system. •May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. •Familiar with a variety of the field's concepts, practices, and procedures. •Relies on experience and judgment to plan and accomplish goals. •Performs a variety of complicated tasks. May lead and direct the work of others.Advantages•Duration: 3 months with a strong possibility of extension•Location: Toronto•Pay Rate: $20.77/ hrQualifications• At least 1 year of heldesk tech experience• Basic networking knowledge• A+ certification (not mandatory, but preferred).• Strong verbal and written communication skills.Lindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES•Duration: 3 months with a strong possibility of extension•Location: Toronto•Pay Rate: $20.77/ hrRESPONSIBILITIESQUALIFICATIONS• At least 1 year of heldesk tech experience• Basic networking knowledge• A+ certification (not mandatory, but preferred).• Strong verbal and written communication skills.
        • Moncton, New Brunswick
        • Contract
        We are pleased to offer you this new and exciting contract requirement with our client for the position of:CUSTOMER SERVICE/HELP DESK (ENTRY) - BILINGUAL FRENCHSTART: ImmediateLENGTH: 6+ MonthsLOCATION: MONCTON NBSCHEDULE:Day Shift with some weekend rotationROLE:Will be responsible for responding to contacts from consumer and business customers for repair and troubleshooting assistance. Responsible to assist the customer in resolving issues.Ensures associated customer records and systems are updated.REQUIREMENTSo Bilingual - English/Frencho Excellent communication skills, call center, help desk or service desk experience an asset.o One to Two (2) years of related work experience in troubleshooting and resolution in a service desk environment.o Computer skills - Email: Outlook, Intranet/Internet, Office 365, Windows 10, iPhone.NICE TO HAVE:o Successful completion of a post-secondary certificate or diploma program in business administration, computer/Information technology, electrical/electronic engineering technology program or a university degree in business, engineering, science or computer science or other related field PLEASE NOTE:Background check is requiredDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!RESPONSIBILITIESQUALIFICATIONS
        We are pleased to offer you this new and exciting contract requirement with our client for the position of:CUSTOMER SERVICE/HELP DESK (ENTRY) - BILINGUAL FRENCHSTART: ImmediateLENGTH: 6+ MonthsLOCATION: MONCTON NBSCHEDULE:Day Shift with some weekend rotationROLE:Will be responsible for responding to contacts from consumer and business customers for repair and troubleshooting assistance. Responsible to assist the customer in resolving issues.Ensures associated customer records and systems are updated.REQUIREMENTSo Bilingual - English/Frencho Excellent communication skills, call center, help desk or service desk experience an asset.o One to Two (2) years of related work experience in troubleshooting and resolution in a service desk environment.o Computer skills - Email: Outlook, Intranet/Internet, Office 365, Windows 10, iPhone.NICE TO HAVE:o Successful completion of a post-secondary certificate or diploma program in business administration, computer/Information technology, electrical/electronic engineering technology program or a university degree in business, engineering, science or computer science or other related field PLEASE NOTE:Background check is requiredDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!RESPONSIBILITIESQUALIFICATIONS
        • Mississauga, Ontario
        • Contract
        Our client, an IT company that provides a wide range of IT solutions, is looking for a Helpdesk Support Technician in their Mississauga office.You will be responsible for:• Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support.• Documents, tracks and monitors the problem to ensure a timely resolution• Password resetAdvantages•Duration: 2 months (with possibilities to perm or extension)•Location: Mississauga•Pay Rate: $17.32/hrQualifications• Associate's degree in a related area • Entry level to 3 years of experience in the field or in a related area. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job.• May involve use of problem management databases and help desk system. • Works under immediate supervision. • Primary job functions do not typically require exercising independent judgment.Lindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES•Duration: 2 months (with possibilities to perm or extension)•Location: Mississauga•Pay Rate: $17.32/hrRESPONSIBILITIESQUALIFICATIONS• Associate's degree in a related area • Entry level to 3 years of experience in the field or in a related area. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job.• May involve use of problem management databases and help desk system. • Works under immediate supervision. • Primary job functions do not typically require exercising independent judgment.
        Our client, an IT company that provides a wide range of IT solutions, is looking for a Helpdesk Support Technician in their Mississauga office.You will be responsible for:• Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support.• Documents, tracks and monitors the problem to ensure a timely resolution• Password resetAdvantages•Duration: 2 months (with possibilities to perm or extension)•Location: Mississauga•Pay Rate: $17.32/hrQualifications• Associate's degree in a related area • Entry level to 3 years of experience in the field or in a related area. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job.• May involve use of problem management databases and help desk system. • Works under immediate supervision. • Primary job functions do not typically require exercising independent judgment.Lindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES•Duration: 2 months (with possibilities to perm or extension)•Location: Mississauga•Pay Rate: $17.32/hrRESPONSIBILITIESQUALIFICATIONS• Associate's degree in a related area • Entry level to 3 years of experience in the field or in a related area. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job.• May involve use of problem management databases and help desk system. • Works under immediate supervision. • Primary job functions do not typically require exercising independent judgment.
        • Montreal, Québec
        • Contract
        Our client, an IT company that provides a wide range of IT solutions, is looking for a Desktop Technician in their Montreal office.You will be responsible for:• Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support.• Documents, tracks and monitors the problem to ensure a timely resolution• Set up computers - Windows baseAdvantages•Duration: 6 months (with possibilities to perm or extension)•Location: Montreal•Pay Rate: $19/hrQualifications• Associate's degree in a related area • Entry level to 3 years of experience in the field or in a related area. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job.• May involve use of problem management databases and help desk system. • Works under immediate supervision. • Primary job functions do not typically require exercising independent judgment.• Bilingual (French and English) is an asset • C+ is an assetLindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES•Duration: 6 months (with possibilities to perm or extension)•Location: Montreal•Pay Rate: $19/hrRESPONSIBILITIESQUALIFICATIONS• Associate's degree in a related area • Entry level to 3 years of experience in the field or in a related area. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job.• May involve use of problem management databases and help desk system. • Works under immediate supervision. • Primary job functions do not typically require exercising independent judgment.• Bilingual (French and English) is an asset • C+ is an asset
        Our client, an IT company that provides a wide range of IT solutions, is looking for a Desktop Technician in their Montreal office.You will be responsible for:• Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support.• Documents, tracks and monitors the problem to ensure a timely resolution• Set up computers - Windows baseAdvantages•Duration: 6 months (with possibilities to perm or extension)•Location: Montreal•Pay Rate: $19/hrQualifications• Associate's degree in a related area • Entry level to 3 years of experience in the field or in a related area. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job.• May involve use of problem management databases and help desk system. • Works under immediate supervision. • Primary job functions do not typically require exercising independent judgment.• Bilingual (French and English) is an asset • C+ is an assetLindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES•Duration: 6 months (with possibilities to perm or extension)•Location: Montreal•Pay Rate: $19/hrRESPONSIBILITIESQUALIFICATIONS• Associate's degree in a related area • Entry level to 3 years of experience in the field or in a related area. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job.• May involve use of problem management databases and help desk system. • Works under immediate supervision. • Primary job functions do not typically require exercising independent judgment.• Bilingual (French and English) is an asset • C+ is an asset
        • Laval, Québec
        • Contract
        User on/off boarding processIMAC (Install Move Add Change) desktops / laptops (Lenovo)Install Valeant standard Windows 7 image and applicationsConfigure user profileWork with the server team for security groups & DLs’ membership (Use pre-defined procedures to ensure requests for user access and permissions)User support through the Helpdesk (on-site and remotely)Hardware & Software support (technical assistance)Applications’ support (MS Office suite, Adobe, Cisco WebEx, etc.)Printing support (install, configure and troubleshoot)Maintaining an accurate log of all Help Desk calls using trouble ticket software (Service Now)Training employees as needed in the use of current and upcoming technologiesBecoming familiar with available help resources (Exchange, server, infrastructure, applications teams, etc.)Asset management / inventory using LansweeperFirst level intervention on-site print fleet support (print services are managed by Xerox)Manage & support company issued mobile devices (iPads) and BYOD devices through Mobile IronADVANTAGES________________________________________________________________________________RESPONSIBILITIES________________________________________________________________________________QUALIFICATIONS___________________________________________________________________________SUMMARY________________________________________________________________________________
        User on/off boarding processIMAC (Install Move Add Change) desktops / laptops (Lenovo)Install Valeant standard Windows 7 image and applicationsConfigure user profileWork with the server team for security groups & DLs’ membership (Use pre-defined procedures to ensure requests for user access and permissions)User support through the Helpdesk (on-site and remotely)Hardware & Software support (technical assistance)Applications’ support (MS Office suite, Adobe, Cisco WebEx, etc.)Printing support (install, configure and troubleshoot)Maintaining an accurate log of all Help Desk calls using trouble ticket software (Service Now)Training employees as needed in the use of current and upcoming technologiesBecoming familiar with available help resources (Exchange, server, infrastructure, applications teams, etc.)Asset management / inventory using LansweeperFirst level intervention on-site print fleet support (print services are managed by Xerox)Manage & support company issued mobile devices (iPads) and BYOD devices through Mobile IronADVANTAGES________________________________________________________________________________RESPONSIBILITIES________________________________________________________________________________QUALIFICATIONS___________________________________________________________________________SUMMARY________________________________________________________________________________
        • London, Ontario
        • Contract
        Are you a customer-centric professional experienced in providing entry-level service desk support? Our large enterprise-scale financial service client is seeking to hire a Bilingual Service Desk Analyst, on a contract basis with a high potential for extension. Apply to this amazing Service Desk Analyst opportunity today!What’s in it for you!As a Service Desk Analyst you’ll receive:•Competitive market hourly rates.•A full-timen(37.5 hours a week) or part-time (20 hours a week) contract position (you choose) with high potential for extension.How do you qualify?To qualify for the Service Desk Analyst role with ourclient, you must have:•1-2 years in a Technical support Customer Service focused role.•experience using desktop products and operating systems.•Experience with Windows10 and O365.•Service/Help Desk experience.•Working knowledge of network protocols.•Excellent communication and customer service skills.•Ability to speak French - highly desired•A post-secondary Degree If the prospect of optimizing the customer experience by assisting in resolving technical issues intrigues you, then the Service Desk Analyst role with our client could be the perfect opportunity for you!Please contact your local Randstad Technologies representative or click the Apply button now!RESPONSIBILITIESQUALIFICATIONS
        Are you a customer-centric professional experienced in providing entry-level service desk support? Our large enterprise-scale financial service client is seeking to hire a Bilingual Service Desk Analyst, on a contract basis with a high potential for extension. Apply to this amazing Service Desk Analyst opportunity today!What’s in it for you!As a Service Desk Analyst you’ll receive:•Competitive market hourly rates.•A full-timen(37.5 hours a week) or part-time (20 hours a week) contract position (you choose) with high potential for extension.How do you qualify?To qualify for the Service Desk Analyst role with ourclient, you must have:•1-2 years in a Technical support Customer Service focused role.•experience using desktop products and operating systems.•Experience with Windows10 and O365.•Service/Help Desk experience.•Working knowledge of network protocols.•Excellent communication and customer service skills.•Ability to speak French - highly desired•A post-secondary Degree If the prospect of optimizing the customer experience by assisting in resolving technical issues intrigues you, then the Service Desk Analyst role with our client could be the perfect opportunity for you!Please contact your local Randstad Technologies representative or click the Apply button now!RESPONSIBILITIESQUALIFICATIONS
        • Markham, Ontario
        • Contract
        Our client in the insurance industry is seeking a Bilingual Service Desk Technician to work a on a 4-month assignment in Toronto. The successful candidate will work 37.5 hours per week at a rate of $24.65 per hour.Responsibilities: Primary duties include:- Providing technical troubleshooting with a focus on first call resolution- Taking ownership of all support requests through to resolution- Properly document and track all contacts using a ticketing system- Provide password reset assistance- Severity incident reporting, triage and escalation- Providing ‘how to’ instructions and guidance regarding all business applications- Interaction with users is primarily via phone. Email, instant chat and walk up are also possible.Other daily duties will include:- Following procedures as related to standard technical troubleshooting- Incident escalation to various departments and vendors as needed- Work in coordination with 3rd party vendors for co-managed applications- Imaging laptops and installing software- Distribute application packages throughout a MS SCCM infrastructure- Participate in and contribute to new process documentation- Participate in project workAdvantages• Work for a well-known insurance company• Earn $24.65/hr• Markham Location• Work full-time hours• 4 month contract with possibility of extension Qualifications- Bilingual (French and English)- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- Conversational French is preferred.- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementLindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES• Work for a well-known insurance company• Earn $24.65/hr• Markham Location• Work full-time hours• 4 month contract with possibility of extensionRESPONSIBILITIESQUALIFICATIONS- Bilingual (French and English)- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- Conversational French is preferred.- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirement
        Our client in the insurance industry is seeking a Bilingual Service Desk Technician to work a on a 4-month assignment in Toronto. The successful candidate will work 37.5 hours per week at a rate of $24.65 per hour.Responsibilities: Primary duties include:- Providing technical troubleshooting with a focus on first call resolution- Taking ownership of all support requests through to resolution- Properly document and track all contacts using a ticketing system- Provide password reset assistance- Severity incident reporting, triage and escalation- Providing ‘how to’ instructions and guidance regarding all business applications- Interaction with users is primarily via phone. Email, instant chat and walk up are also possible.Other daily duties will include:- Following procedures as related to standard technical troubleshooting- Incident escalation to various departments and vendors as needed- Work in coordination with 3rd party vendors for co-managed applications- Imaging laptops and installing software- Distribute application packages throughout a MS SCCM infrastructure- Participate in and contribute to new process documentation- Participate in project workAdvantages• Work for a well-known insurance company• Earn $24.65/hr• Markham Location• Work full-time hours• 4 month contract with possibility of extension Qualifications- Bilingual (French and English)- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- Conversational French is preferred.- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementLindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES• Work for a well-known insurance company• Earn $24.65/hr• Markham Location• Work full-time hours• 4 month contract with possibility of extensionRESPONSIBILITIESQUALIFICATIONS- Bilingual (French and English)- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- Conversational French is preferred.- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirement
        • Markham, Ontario
        • Contract
        Our client in the insurance industry is seeking a Service Desk Technician to work a 3-month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $35.51 per hour.Responsibilities: •Providing technical troubleshooting with a focus on first call resolution •Taking ownership of all support requests through to resolution •Properly document and track all contacts using a ticketing system •Provide password reset assistance • Severity incident reporting, triage and escalation •Providing ‘how to’ instructions and guidance regarding all business applications •Interaction with users is primarily via phone. Email, instant chat and walk up are also possible. •Incident escalation to various departments and vendors as needed •Work in coordination with 3rd party vendors for co-managed applications •Imaging laptops and installing software •Participate in and contribute to new process documentationAdvantages• Work for a well-known insurance company• Earn $35.51 per hour• Markham location • Work full-time hours (7.5 hrs/day)• 3-month contract with possibility of extension Qualifications- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalOur Human Forward brand promise focuses on using technology to enhance your experience working with us. As part of this, we’ll be following up on your application with a short text-based survey. By responding, you’ll be able to tell us more about yourself and share your preferences, directly from your phone! We’ll use this info to help you find the best possible job!Lindsay,Sylvia,Carlo,AndreaPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES• Work for a well-known insurance company• Earn $35.51 per hour• Markham location • Work full-time hours (7.5 hrs/day)• 3-month contract with possibility of extensionRESPONSIBILITIES•Providing technical troubleshooting with a focus on first call resolution •Taking ownership of all support requests through to resolution •Properly document and track all contacts using a ticketing system •Provide password reset assistance • Severity incident reporting, triage and escalation •Providing ‘how to’ instructions and guidance regarding all business applications •Interaction with users is primarily via phone. Email, instant chat and walk up are also possible. •Incident escalation to various departments and vendors as needed •Work in coordination with 3rd party vendors for co-managed applications •Imaging laptops and installing software •Participate in and contribute to new process documentationQUALIFICATIONS- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalSUMMARYOur client in the insurance industry is seeking a Service Desk Technician to work a 3-month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $35.51 per hour.
        Our client in the insurance industry is seeking a Service Desk Technician to work a 3-month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $35.51 per hour.Responsibilities: •Providing technical troubleshooting with a focus on first call resolution •Taking ownership of all support requests through to resolution •Properly document and track all contacts using a ticketing system •Provide password reset assistance • Severity incident reporting, triage and escalation •Providing ‘how to’ instructions and guidance regarding all business applications •Interaction with users is primarily via phone. Email, instant chat and walk up are also possible. •Incident escalation to various departments and vendors as needed •Work in coordination with 3rd party vendors for co-managed applications •Imaging laptops and installing software •Participate in and contribute to new process documentationAdvantages• Work for a well-known insurance company• Earn $35.51 per hour• Markham location • Work full-time hours (7.5 hrs/day)• 3-month contract with possibility of extension Qualifications- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalOur Human Forward brand promise focuses on using technology to enhance your experience working with us. As part of this, we’ll be following up on your application with a short text-based survey. By responding, you’ll be able to tell us more about yourself and share your preferences, directly from your phone! We’ll use this info to help you find the best possible job!Lindsay,Sylvia,Carlo,AndreaPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES• Work for a well-known insurance company• Earn $35.51 per hour• Markham location • Work full-time hours (7.5 hrs/day)• 3-month contract with possibility of extensionRESPONSIBILITIES•Providing technical troubleshooting with a focus on first call resolution •Taking ownership of all support requests through to resolution •Properly document and track all contacts using a ticketing system •Provide password reset assistance • Severity incident reporting, triage and escalation •Providing ‘how to’ instructions and guidance regarding all business applications •Interaction with users is primarily via phone. Email, instant chat and walk up are also possible. •Incident escalation to various departments and vendors as needed •Work in coordination with 3rd party vendors for co-managed applications •Imaging laptops and installing software •Participate in and contribute to new process documentationQUALIFICATIONS- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalSUMMARYOur client in the insurance industry is seeking a Service Desk Technician to work a 3-month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $35.51 per hour.
        • Halifax, Nova Scotia
        • Permanent
        Due to upcoming demand, we are pro-actively recruiting for Service Desk and Deskside Deployment Technicians for upcoming contract opportunities for our clients.We are pleased to offer you this new and exciting contract requirement with our client for the position of: SERVICE DESK and DESKTOP DEPLOYMENT TECHNICIANsSTART: ASAPLENGTH: TBDLOCATION: Halifax NSADVANTAGESOpportunity to work with a variety of large employers within Halifax NS areaRESPONSIBILITIESYour responsibilities will depend on the particular assignment and client you are assigned to.QUALIFICATIONS-A diploma in the Information Systems discipline or equivalent (e.g. NSCC, Eastern College, University diploma)-Demonstrated experience in customer service-A diligent worker who is able to perform tasks as requested without the need for a high level of supervision-Certifications - nice to haveSome of your experience may include some of the following:-You are an experience deskside deployment technician with experience in:-Re-imaging laptops, backing up current data, insuring required applications are installed and supporting user-Ideally with Windows 10 deployment experience-Experience includes: Help Desk, Deskside Support, and deployment experienceSUMMARYDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!
        Due to upcoming demand, we are pro-actively recruiting for Service Desk and Deskside Deployment Technicians for upcoming contract opportunities for our clients.We are pleased to offer you this new and exciting contract requirement with our client for the position of: SERVICE DESK and DESKTOP DEPLOYMENT TECHNICIANsSTART: ASAPLENGTH: TBDLOCATION: Halifax NSADVANTAGESOpportunity to work with a variety of large employers within Halifax NS areaRESPONSIBILITIESYour responsibilities will depend on the particular assignment and client you are assigned to.QUALIFICATIONS-A diploma in the Information Systems discipline or equivalent (e.g. NSCC, Eastern College, University diploma)-Demonstrated experience in customer service-A diligent worker who is able to perform tasks as requested without the need for a high level of supervision-Certifications - nice to haveSome of your experience may include some of the following:-You are an experience deskside deployment technician with experience in:-Re-imaging laptops, backing up current data, insuring required applications are installed and supporting user-Ideally with Windows 10 deployment experience-Experience includes: Help Desk, Deskside Support, and deployment experienceSUMMARYDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!
        • Mississauga, Ontario
        • Contract
        If you are looking to develop your professional career in technical support, you could gain valuable experience with our client, an IT company that provides a wide range of IT solutions, as a Desktop Support Technician II in their Brampton location.Responsibilities:•Require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. •Familiar with a variety of the field's concepts, practices, and procedures. •Relies on experience and judgment to plan and accomplish goals. •Performs a variety of complicated tasks. May lead and direct the work of others. •Typically reports to a supervisor or manager. •A wide degree of creativity and latitude is expectedAdvantages•Duration: 3 months with a strong possibility of extension•Location: Brampton•Pay Rate: $21.36/ hrQualifications• 3 years of Deskside Support Experience• 2 years of Imaging Experience• 3 year of Microsoft Windows Experience • A+ certification (not mandatory, but preferred).• Strong verbal and written communication skills.Lindsay,Sylvia,Carlo,Phone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES•Duration: 3 months with a strong possibility of extension•Location: Brampton•Pay Rate: $21.36/ hrRESPONSIBILITIES•Provides support to end users on a variety of issues. •Identifies, researches, and resolves technical problems. •Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. •Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. •May involve use of problem management databases and help desk system. QUALIFICATIONS•Require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. •Familiar with a variety of the field's concepts, practices, and procedures. •Relies on experience and judgment to plan and accomplish goals. •Performs a variety of complicated tasks. May lead and direct the work of others. •Typically reports to a supervisor or manager. •A wide degree of creativity and latitude is expectedSUMMARYIf you are looking to develop your professional career in technical support, you could gain valuable experience with our client, an IT company that provides a wide range of IT solutions, as a Desktop Support Technician II in their Brampton location.
        If you are looking to develop your professional career in technical support, you could gain valuable experience with our client, an IT company that provides a wide range of IT solutions, as a Desktop Support Technician II in their Brampton location.Responsibilities:•Require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. •Familiar with a variety of the field's concepts, practices, and procedures. •Relies on experience and judgment to plan and accomplish goals. •Performs a variety of complicated tasks. May lead and direct the work of others. •Typically reports to a supervisor or manager. •A wide degree of creativity and latitude is expectedAdvantages•Duration: 3 months with a strong possibility of extension•Location: Brampton•Pay Rate: $21.36/ hrQualifications• 3 years of Deskside Support Experience• 2 years of Imaging Experience• 3 year of Microsoft Windows Experience • A+ certification (not mandatory, but preferred).• Strong verbal and written communication skills.Lindsay,Sylvia,Carlo,Phone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES•Duration: 3 months with a strong possibility of extension•Location: Brampton•Pay Rate: $21.36/ hrRESPONSIBILITIES•Provides support to end users on a variety of issues. •Identifies, researches, and resolves technical problems. •Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. •Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. •May involve use of problem management databases and help desk system. QUALIFICATIONS•Require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. •Familiar with a variety of the field's concepts, practices, and procedures. •Relies on experience and judgment to plan and accomplish goals. •Performs a variety of complicated tasks. May lead and direct the work of others. •Typically reports to a supervisor or manager. •A wide degree of creativity and latitude is expectedSUMMARYIf you are looking to develop your professional career in technical support, you could gain valuable experience with our client, an IT company that provides a wide range of IT solutions, as a Desktop Support Technician II in their Brampton location.
        • Toronto, Ontario
        • Contract
        We are currently looking for a Receptionist in a hospitality industry in North York. If hired you will work full-time hours on 12-month on going assignment, be paid $17 per hour.Responsibilities: Phones• Answering, transferring and correctly redirecting phone calls• Knowledge of database functionality (Address book, Find Me, Department Heads etc.)Visitor Sign In• Maintaining log book• Speedy and organized sign in and sign out• Badge type and special circumstances (conferences, VIPs, Internal etc.)• Employee badge sign out logHelp Desk Tickets• Correctly assigning to Corp. Services team• Closing reception tickets• Redirecting as neededOther Administrative Duties• Managing the sale of employee stamps, breakfast and lunch cards• Filing invoices• Managing custom broker workAdvantages• Earn a competitive wage of $17 per hour• Work full-time business hours on a 12-month on going assignmentQualifications• 1-2 years of receptionist experience• Excellent attention to details• Exceptional oral and written communication skills (communicates effectively and clearly to a variety of audience) with strong interpersonal skills as the role will involve working with colleagues by phone, Teams, service management tool & email.• Can work independently with minimum support or supervisionLindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES• Earn a competitive wage of $17 per hour• Work full-time business hours on a 12-month on going assignmentRESPONSIBILITIESQUALIFICATIONS• 1-2 years of receptionist experience• Excellent attention to details• Exceptional oral and written communication skills (communicates effectively and clearly to a variety of audience) with strong interpersonal skills as the role will involve working with colleagues by phone, Teams, service management tool & email.• Can work independently with minimum support or supervision
        We are currently looking for a Receptionist in a hospitality industry in North York. If hired you will work full-time hours on 12-month on going assignment, be paid $17 per hour.Responsibilities: Phones• Answering, transferring and correctly redirecting phone calls• Knowledge of database functionality (Address book, Find Me, Department Heads etc.)Visitor Sign In• Maintaining log book• Speedy and organized sign in and sign out• Badge type and special circumstances (conferences, VIPs, Internal etc.)• Employee badge sign out logHelp Desk Tickets• Correctly assigning to Corp. Services team• Closing reception tickets• Redirecting as neededOther Administrative Duties• Managing the sale of employee stamps, breakfast and lunch cards• Filing invoices• Managing custom broker workAdvantages• Earn a competitive wage of $17 per hour• Work full-time business hours on a 12-month on going assignmentQualifications• 1-2 years of receptionist experience• Excellent attention to details• Exceptional oral and written communication skills (communicates effectively and clearly to a variety of audience) with strong interpersonal skills as the role will involve working with colleagues by phone, Teams, service management tool & email.• Can work independently with minimum support or supervisionLindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES• Earn a competitive wage of $17 per hour• Work full-time business hours on a 12-month on going assignmentRESPONSIBILITIESQUALIFICATIONS• 1-2 years of receptionist experience• Excellent attention to deta