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      • Laval, Québec
      • Permanent
      • $39,500 per year
      Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekTraining: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: $ 39,500 per yearAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in telework and 2 weeks in the office)Salary: $ 39,500 per yearVery important to reiterate that for this position you must be:- Perfectly bilingual (English / French)- Hold a diploma in computer science (DEC / AEC / DEP / certifications)If you are interested in this position, please send us your CV to karell.fucile@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekTraining: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: $ 39,500 per yearAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in telework and 2 weeks in the office)Salary: $ 39,500 per yearVery important to reiterate that for this position you must be:- Perfectly bilingual (English / French)- Hold a diploma in computer science (DEC / AEC / DEP / certifications)If you are interested in this position, please send us your CV to karell.fucile@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      The next step in your career is calling. If you are bilingual in French & English and excel at communicating with customers in an open and welcoming way, we want to hear from you! We’re looking for skilled professionals who genuinely enjoy working with people and helping others. If you’re adaptable and tech-savvy, this is a great opportunity for you to shine. To be successful, you must provide customers with a top-notch experience. Previous experience in a technical support job is an asset but not a requirement.About this job•Remote Work - work from home•Full time hours, daytime shifts (between 9am to 6pm Atlantic Time)•Operating hours are Monday to Friday Great opportunity for those looking to get started in technical or Helpdesk support.AdvantagesWork from homeUse your customer service skills in a professional environmentLong term opportunity $17/hourMonday to FridayNo weekend shifts - good work life balanceCore business hours - Day shift and no late hours8am to 5pmStart date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesWhat will the Bilingual Helpdesk Agent role entail?In this call centre job, you’ll be supporting customers with tier 1 technical support duties.-Answering inbound calls, emails, and/or chats-Resolving technical issuesQualificationsAre you the right fit?•Bilingual in French and English•Previous technical support or Helpdesk experience•You have excellent communication skills (written and verbal)•You’re a team player who thrives on a team •You excel at multitasking and working in a fast-paced environment•You know Microsoft’s suite of products well•You’re a strong typist (50 WPM is preferred)SummaryIf you're interested in the Bilingual Helpdesk Agent role, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      The next step in your career is calling. If you are bilingual in French & English and excel at communicating with customers in an open and welcoming way, we want to hear from you! We’re looking for skilled professionals who genuinely enjoy working with people and helping others. If you’re adaptable and tech-savvy, this is a great opportunity for you to shine. To be successful, you must provide customers with a top-notch experience. Previous experience in a technical support job is an asset but not a requirement.About this job•Remote Work - work from home•Full time hours, daytime shifts (between 9am to 6pm Atlantic Time)•Operating hours are Monday to Friday Great opportunity for those looking to get started in technical or Helpdesk support.AdvantagesWork from homeUse your customer service skills in a professional environmentLong term opportunity $17/hourMonday to FridayNo weekend shifts - good work life balanceCore business hours - Day shift and no late hours8am to 5pmStart date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesWhat will the Bilingual Helpdesk Agent role entail?In this call centre job, you’ll be supporting customers with tier 1 technical support duties.-Answering inbound calls, emails, and/or chats-Resolving technical issuesQualificationsAre you the right fit?•Bilingual in French and English•Previous technical support or Helpdesk experience•You have excellent communication skills (written and verbal)•You’re a team player who thrives on a team •You excel at multitasking and working in a fast-paced environment•You know Microsoft’s suite of products well•You’re a strong typist (50 WPM is preferred)SummaryIf you're interested in the Bilingual Helpdesk Agent role, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Anjou, Québec
      • Contract
      Help DeskWould you like to join a dynamic and versatile team in technology? You would like to grow in a versatile position that offers a great long term for your career in the Anjou region? Are you eager for new challenges and want to be part of an established company that is leading the Insurance and Financial sector?You meet these criteria:• You have experience in troubleshooting hardware and software?• You have an IT academic background?• You are able to build rapport and you are customer driven? • You have experience in troubleshoot and maintain product/equipment in the field?• You have knowledge in computer, network, database and software applications?•You provide training (on-site or online) to internal clients and end-users• You want to work in the area of Montreal, more especially in Anjou?You have, in addition, the following skills:•Are you familiar IP configuration, VLANS, Active Directory and Windows servers?•You have experience with Microsoft Office?•Do you perceive yourself as a flexible individual who learns quickly?•Ability to think outside the box and go beyond expectations?•You have excellent customer service skills?•Ability to work in a face-paced environment?•You have a valid driver license?•Solving problems is one of your biggest passions?•Do you have good communication skills in French and English?You are looking for a work environment that offers:•A competitive salary•Outstanding work environment and career opportunities on the long term•35 hours/week•Colleagues and leaders you can truly rely on and learn fromIf you are interested by this opportunity, do not wait! Apply now for the Help Desk position! You want to assert your interpersonal quality in a young and innovative company in the Anjou area? You can send us your resume at the following address: gabriel.ribeiro@randstad.caAdvantagesRemote work until further notice, flex hours, equipment provided by clientResponsibilities• You have experience in troubleshooting hardware and software?• You have an IT academic background?• You are able to build rapport and you are customer driven? • You have experience in troubleshoot and maintain product/equipment in the field?• You have knowledge in computer, network, database and software applications?•You provide training (on-site or online) to internal clients and end-users• You want to work in the area of Montreal, more especially in Anjou?QualificationsAre you familiar IP configuration, VLANS, Active Directory and Windows servers?•You have experience with Microsoft Office?•Do you perceive yourself as a flexible individual who learns quickly?•Ability to think outside the box and go beyond expectations?•You have excellent customer service skills?•Ability to work in a face-paced environment?•You have a valid driver license?•Solving problems is one of your biggest passions?•Do you have good communication skills in French and English?SummaryHelp Desk level 1 position with one of the biggest companies in Canada.This is an environment you can really grow and develop your career. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Help DeskWould you like to join a dynamic and versatile team in technology? You would like to grow in a versatile position that offers a great long term for your career in the Anjou region? Are you eager for new challenges and want to be part of an established company that is leading the Insurance and Financial sector?You meet these criteria:• You have experience in troubleshooting hardware and software?• You have an IT academic background?• You are able to build rapport and you are customer driven? • You have experience in troubleshoot and maintain product/equipment in the field?• You have knowledge in computer, network, database and software applications?•You provide training (on-site or online) to internal clients and end-users• You want to work in the area of Montreal, more especially in Anjou?You have, in addition, the following skills:•Are you familiar IP configuration, VLANS, Active Directory and Windows servers?•You have experience with Microsoft Office?•Do you perceive yourself as a flexible individual who learns quickly?•Ability to think outside the box and go beyond expectations?•You have excellent customer service skills?•Ability to work in a face-paced environment?•You have a valid driver license?•Solving problems is one of your biggest passions?•Do you have good communication skills in French and English?You are looking for a work environment that offers:•A competitive salary•Outstanding work environment and career opportunities on the long term•35 hours/week•Colleagues and leaders you can truly rely on and learn fromIf you are interested by this opportunity, do not wait! Apply now for the Help Desk position! You want to assert your interpersonal quality in a young and innovative company in the Anjou area? You can send us your resume at the following address: gabriel.ribeiro@randstad.caAdvantagesRemote work until further notice, flex hours, equipment provided by clientResponsibilities• You have experience in troubleshooting hardware and software?• You have an IT academic background?• You are able to build rapport and you are customer driven? • You have experience in troubleshoot and maintain product/equipment in the field?• You have knowledge in computer, network, database and software applications?•You provide training (on-site or online) to internal clients and end-users• You want to work in the area of Montreal, more especially in Anjou?QualificationsAre you familiar IP configuration, VLANS, Active Directory and Windows servers?•You have experience with Microsoft Office?•Do you perceive yourself as a flexible individual who learns quickly?•Ability to think outside the box and go beyond expectations?•You have excellent customer service skills?•Ability to work in a face-paced environment?•You have a valid driver license?•Solving problems is one of your biggest passions?•Do you have good communication skills in French and English?SummaryHelp Desk level 1 position with one of the biggest companies in Canada.This is an environment you can really grow and develop your career. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      Bilingual Help Desk Phone Support (English and French)Are you a quick learner, a go getter, curious about new technologies and wanting to expand your skillset?Have you been waiting for the opportunity to join a dynamic and growing team of IT professionals?If so, this is your chance to become part of Randstad, a leader in the staffing industry!AdvantagesLocation: Montreal (Ville St-Laurent)Duration: 6 months with the possibility of extensionSchedule: 37.5 hours, 5 days/week100% remoteResponsibilities- Provide Level 1 technical expertise and support to internal users according to established protocols; real time problem analysis and resolutions.- Exercise professional judgment in analysis of problems in order to attempt solution or determine level of maintenance required to solve problem.- Work collaboratively with team members to ensure user needs are being met.- Perform workstation imaging and hardware deployment according to established guidelines.- Follow-up and documentation of all individual support related tasks.- Application support.QualificationsCall center experience with phone supportPC hardware related troubleshooting skillsExperience with application supportCustomer service experienceBilingual: English and FrenchQuick learnerSummaryKey Competencies:• Collaborative Team player• Technical problem solving• Customer service orientation• Positive attitude and a willingness to learn• Excellent written and verbal communication skills• Time Management and organization• Detail orientedIf you or someone you know is interested, please send your CV to quynh-mai.tran@randstad.ca or call me at 514-695-2338.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Bilingual Help Desk Phone Support (English and French)Are you a quick learner, a go getter, curious about new technologies and wanting to expand your skillset?Have you been waiting for the opportunity to join a dynamic and growing team of IT professionals?If so, this is your chance to become part of Randstad, a leader in the staffing industry!AdvantagesLocation: Montreal (Ville St-Laurent)Duration: 6 months with the possibility of extensionSchedule: 37.5 hours, 5 days/week100% remoteResponsibilities- Provide Level 1 technical expertise and support to internal users according to established protocols; real time problem analysis and resolutions.- Exercise professional judgment in analysis of problems in order to attempt solution or determine level of maintenance required to solve problem.- Work collaboratively with team members to ensure user needs are being met.- Perform workstation imaging and hardware deployment according to established guidelines.- Follow-up and documentation of all individual support related tasks.- Application support.QualificationsCall center experience with phone supportPC hardware related troubleshooting skillsExperience with application supportCustomer service experienceBilingual: English and FrenchQuick learnerSummaryKey Competencies:• Collaborative Team player• Technical problem solving• Customer service orientation• Positive attitude and a willingness to learn• Excellent written and verbal communication skills• Time Management and organization• Detail orientedIf you or someone you know is interested, please send your CV to quynh-mai.tran@randstad.ca or call me at 514-695-2338.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Halifax, Nova Scotia
      • Contract
      Are you a Service Desk Analyst - Level 2 looking for a new opportunity?Are you looking for a contract opportunity?Are you local to NS?We are pleased to offer you a new contract opportunity for you to consider:Service Desk Analyst - Level 2-Start: ASAP-Estimated length: 3+ months-Location: Halifax NSPLEASE NOTE: You must be local to Nova ScotiaAdvantagesYou will be working with our client who is a leading employer in the local market.Responsibilities•Deliver technical service and support to users via incident management software.•Interact with end-users to gather information to categorize their request and evaluate and analyze problems and issues.•Diagnose and resolve technical issues adhering to established processes and procedures.•Accurately maintain end-user documentation and incident tickets.•Provide regular communication and follow up to customer’s and end users.•Manage service requests and incidents in accordance with Service Level Agreements.•Escalate or redirect incidents and service request as per established procedures.•Work as a contributing member in a team environment including other technical support teams and external vendors. QualificationsYou are a Service Desk Analyst - Level 2 with the following experience:•University degree in Computer Science or equivalent combination of formal training.•Minimum 4 years’ relevant experience supporting customer and their desktop environments in a technical service/help desk environment•Experience with Incident Management Software •Effectively gather, analyze, diagnose, and communicate information.•Independently resolve problems and proactively communicate solutions.•Ability to manage multiple incidents simultaneously in a fast-paced technical environmentPLEASE NOTE:Background check is requiredSummaryDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a Service Desk Analyst - Level 2 looking for a new opportunity?Are you looking for a contract opportunity?Are you local to NS?We are pleased to offer you a new contract opportunity for you to consider:Service Desk Analyst - Level 2-Start: ASAP-Estimated length: 3+ months-Location: Halifax NSPLEASE NOTE: You must be local to Nova ScotiaAdvantagesYou will be working with our client who is a leading employer in the local market.Responsibilities•Deliver technical service and support to users via incident management software.•Interact with end-users to gather information to categorize their request and evaluate and analyze problems and issues.•Diagnose and resolve technical issues adhering to established processes and procedures.•Accurately maintain end-user documentation and incident tickets.•Provide regular communication and follow up to customer’s and end users.•Manage service requests and incidents in accordance with Service Level Agreements.•Escalate or redirect incidents and service request as per established procedures.•Work as a contributing member in a team environment including other technical support teams and external vendors. QualificationsYou are a Service Desk Analyst - Level 2 with the following experience:•University degree in Computer Science or equivalent combination of formal training.•Minimum 4 years’ relevant experience supporting customer and their desktop environments in a technical service/help desk environment•Experience with Incident Management Software •Effectively gather, analyze, diagnose, and communicate information.•Independently resolve problems and proactively communicate solutions.•Ability to manage multiple incidents simultaneously in a fast-paced technical environmentPLEASE NOTE:Background check is requiredSummaryDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      We are seeking 2X Senior Information Security Specialists to join an organization within the insurance industry where you’ll find a supportive work environment that takes your career, health and work/life balance seriously. As the Senior Information Security Specialist you will be accountable for the operational oversight of technologies, processes, procedures, and overall delivery of the Security Operations Program. You will carry extensive knowledge and hands-on experience to be able to provide good directional leadership and insight to others in your team. AdvantagesWe offer our employees a competitive base salary and incentive plan along with health and dental benefits for the entire family, but to us that’s just the beginning...-A pension plan to help you save for your retirement.-An employee savings plan to help you save even more.-Free onsite financial planning.-Fantastic vacation plan and time off-Flexible work arrangements-A recognition program to cheer you on, motivate and reward.-Great employee discounts on a variety of attractions and services and exclusive perks.-Wellness programs to keep you healthy and happy. -A casual dress code that allows you the flexibility to dress for your day.-Foosball, pool table and TVs in our lounge-Free coffee, tea and hot chocolate – and it’s the good kind, too!-Outdoor summer patio to unwind and enjoy lunch or a break.Responsibilities-Cyber Security Incident Response (CSIR) and coordination of responses to incidents, as well as communicating with other stakeholders, investigative teams, management, and system/application and business owners.-lead the response and escalation of events that have been identified through various sources and security technologies and controls as well as our internal Help Desk notifications of security type events.-Investigate data loss type incidents, network intrusion incidents as well as endpoint malware infections including Ransomware type attacks, -Manage response to alerts from various monitoring systems and platforms to address potentially malicious events in a timely manner. -Executing Threat Modelling and Risk Assessments to critical projects and on a need basis. -SEIM (Security Event and Incident Management), audit log, incident response and investigations, -PAM (Privileged Access management), policy-based PAM managing administrative accounts to servers, services and endpoints, password vault,.-FIM (File Integrity Monitoring), change management; -Tracking and part of daily routine of incident management and response and investigation.Qualifications• 7+ years of broad Cyber Security Experience, Minimum 3 years as a Senior Security Analyst or similar role. Strong knowledge and hands-on experience of :- AD (Active Directory), OU (Organizational Units), GPO (Group Policy Object), MFA (Multi-factor Authentication), ADFS (Active Directory Federated Services), Azure ADFS, Azure AD and other cloud services, Microsoft 365, - Microsoft Defender including MDI (Microsoft Defender for Identity), MDE (Microsoft Defender for Endpoint), MCAS (Microsoft Cloud App Security), EOP (Exchange Online Protection), Windows as Service, popular Operating Systems (Windows, Solaris, Linux, Mac OS); - TCP/IP, DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), 802.1x, WiFi, firewall, proxy, VPN (Virtual Private Network), MDM (Mobile Device Management), MAM (Mobile App Management), SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), DMARC (Domain-based Message Authentication); - PKI (Public Key Infrastructure), HSM (Hardware Security Module), Digital Certificate, SSL/TLS (Secure Sockets Layer / Transport Layer Security), SSH (Secure Shell), current encryption technologies.- IDS/IPS (Intrusion Detection System / Intrusion Prevention System), End Point Protection, EDR (Endpoint Detection and Response), securing IaaS , PaaS SaaS ; Certifications desired are: CISSP, CCSP, GIAC Forensics, CRISC, CEH, CISM, Security+ are all assets but not mandatory. SummaryIf you like what you see and feel this could be the right next step for you, please reach out to megan.leblanc@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are seeking 2X Senior Information Security Specialists to join an organization within the insurance industry where you’ll find a supportive work environment that takes your career, health and work/life balance seriously. As the Senior Information Security Specialist you will be accountable for the operational oversight of technologies, processes, procedures, and overall delivery of the Security Operations Program. You will carry extensive knowledge and hands-on experience to be able to provide good directional leadership and insight to others in your team. AdvantagesWe offer our employees a competitive base salary and incentive plan along with health and dental benefits for the entire family, but to us that’s just the beginning...-A pension plan to help you save for your retirement.-An employee savings plan to help you save even more.-Free onsite financial planning.-Fantastic vacation plan and time off-Flexible work arrangements-A recognition program to cheer you on, motivate and reward.-Great employee discounts on a variety of attractions and services and exclusive perks.-Wellness programs to keep you healthy and happy. -A casual dress code that allows you the flexibility to dress for your day.-Foosball, pool table and TVs in our lounge-Free coffee, tea and hot chocolate – and it’s the good kind, too!-Outdoor summer patio to unwind and enjoy lunch or a break.Responsibilities-Cyber Security Incident Response (CSIR) and coordination of responses to incidents, as well as communicating with other stakeholders, investigative teams, management, and system/application and business owners.-lead the response and escalation of events that have been identified through various sources and security technologies and controls as well as our internal Help Desk notifications of security type events.-Investigate data loss type incidents, network intrusion incidents as well as endpoint malware infections including Ransomware type attacks, -Manage response to alerts from various monitoring systems and platforms to address potentially malicious events in a timely manner. -Executing Threat Modelling and Risk Assessments to critical projects and on a need basis. -SEIM (Security Event and Incident Management), audit log, incident response and investigations, -PAM (Privileged Access management), policy-based PAM managing administrative accounts to servers, services and endpoints, password vault,.-FIM (File Integrity Monitoring), change management; -Tracking and part of daily routine of incident management and response and investigation.Qualifications• 7+ years of broad Cyber Security Experience, Minimum 3 years as a Senior Security Analyst or similar role. Strong knowledge and hands-on experience of :- AD (Active Directory), OU (Organizational Units), GPO (Group Policy Object), MFA (Multi-factor Authentication), ADFS (Active Directory Federated Services), Azure ADFS, Azure AD and other cloud services, Microsoft 365, - Microsoft Defender including MDI (Microsoft Defender for Identity), MDE (Microsoft Defender for Endpoint), MCAS (Microsoft Cloud App Security), EOP (Exchange Online Protection), Windows as Service, popular Operating Systems (Windows, Solaris, Linux, Mac OS); - TCP/IP, DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), 802.1x, WiFi, firewall, proxy, VPN (Virtual Private Network), MDM (Mobile Device Management), MAM (Mobile App Management), SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), DMARC (Domain-based Message Authentication); - PKI (Public Key Infrastructure), HSM (Hardware Security Module), Digital Certificate, SSL/TLS (Secure Sockets Layer / Transport Layer Security), SSH (Secure Shell), current encryption technologies.- IDS/IPS (Intrusion Detection System / Intrusion Prevention System), End Point Protection, EDR (Endpoint Detection and Response), securing IaaS , PaaS SaaS ; Certifications desired are: CISSP, CCSP, GIAC Forensics, CRISC, CEH, CISM, Security+ are all assets but not mandatory. SummaryIf you like what you see and feel this could be the right next step for you, please reach out to megan.leblanc@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Are you a Level 1 Desktop Support Specialist with 1+ years' experience in a support role? Are you motivated by helping others and supporting your team? Do you seek to grow with an established company that contributes to your success and continuously strives to enhance knowledge/expertise by staying abreast of industry and business trends?Look no further!We are currently seeking a Level 1 Help Desk Support Specialist to join a fast-paced, hardworking, team collaborative environment on a full-time/permanent basis.Advantages-The opportunity to learn and grow within the company.-Tight knit team that supports one another full circle.Responsibilities-Office 365 / AD User Admin (Creation, modification, password reset, 2FA setup)-Office 365 Mailbox Administration. Share Mailbox/Resource/Distribution-Cloud Drive Basic Administrator (One Drive, Google Drive , Dropbox)-Configure 365 email / 365 / Gmail / Adding Exchange account to IOS / Android ( to cover different Apps (Mail, Outlook ETC… in documentation)-Configure VPN client-Basic Connectivity issues – Basic Ping Test / Driver update / Wifi And Modem Reboot as possible-Network Drive mapping and permission delegations-Create / Configure VoIP extension on Desktop and PC (Basic trouble shooting)Qualifications-1+ Years previous IT support experience-University or College Degree in IT-Previous experience creating detailed and easy to follow technical documentation-Willingness to create internal knowledgebase articles-1st Level information systems services problem resolution: problem definition, research and resolution-E-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection nisus, spam etc.-Basic Windows Active Directory-Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms: Windows 10 and Windows Server 2016/19-Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring-Working knowledge of TCP/IP protocolSummaryIf your values are in line with the below, we’d love to hear from you.Work Honestly HardWe will work hard and put in whatever it takes to deliver on our promises and to get the job done right. We do this because we enjoy helping people and it doesn’t feel like work.We work with honesty and integrity because that’s who we are. This quality lets our customers know we are there for them providing peace of mind. We passionately strive to provide the Wow to our customers because we love to provide happiness in this way.Support Each Other HappinessWe are a family that loves our team and want to support our own and our customer’s happiness. We have each other's back and respect one another enough to encourage each person to take ownership, make mistakes and grow and better themselves as a result.We are Open and Honest with each other and our clients. Always communicating to build stronger relationships.Be Endlessly CuriousWe are curious and driven to learn about new technologies, approaches and skill sets for our continued growth and learning and to help be recognized as a trusted resource. We always challenge the status quo to better ourselves, improve the world around us and provide customer success.If you feel this opportunity could be right for you, please contact megan.leblanc@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a Level 1 Desktop Support Specialist with 1+ years' experience in a support role? Are you motivated by helping others and supporting your team? Do you seek to grow with an established company that contributes to your success and continuously strives to enhance knowledge/expertise by staying abreast of industry and business trends?Look no further!We are currently seeking a Level 1 Help Desk Support Specialist to join a fast-paced, hardworking, team collaborative environment on a full-time/permanent basis.Advantages-The opportunity to learn and grow within the company.-Tight knit team that supports one another full circle.Responsibilities-Office 365 / AD User Admin (Creation, modification, password reset, 2FA setup)-Office 365 Mailbox Administration. Share Mailbox/Resource/Distribution-Cloud Drive Basic Administrator (One Drive, Google Drive , Dropbox)-Configure 365 email / 365 / Gmail / Adding Exchange account to IOS / Android ( to cover different Apps (Mail, Outlook ETC… in documentation)-Configure VPN client-Basic Connectivity issues – Basic Ping Test / Driver update / Wifi And Modem Reboot as possible-Network Drive mapping and permission delegations-Create / Configure VoIP extension on Desktop and PC (Basic trouble shooting)Qualifications-1+ Years previous IT support experience-University or College Degree in IT-Previous experience creating detailed and easy to follow technical documentation-Willingness to create internal knowledgebase articles-1st Level information systems services problem resolution: problem definition, research and resolution-E-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection nisus, spam etc.-Basic Windows Active Directory-Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms: Windows 10 and Windows Server 2016/19-Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring-Working knowledge of TCP/IP protocolSummaryIf your values are in line with the below, we’d love to hear from you.Work Honestly HardWe will work hard and put in whatever it takes to deliver on our promises and to get the job done right. We do this because we enjoy helping people and it doesn’t feel like work.We work with honesty and integrity because that’s who we are. This quality lets our customers know we are there for them providing peace of mind. We passionately strive to provide the Wow to our customers because we love to provide happiness in this way.Support Each Other HappinessWe are a family that loves our team and want to support our own and our customer’s happiness. We have each other's back and respect one another enough to encourage each person to take ownership, make mistakes and grow and better themselves as a result.We are Open and Honest with each other and our clients. Always communicating to build stronger relationships.Be Endlessly CuriousWe are curious and driven to learn about new technologies, approaches and skill sets for our continued growth and learning and to help be recognized as a trusted resource. We always challenge the status quo to better ourselves, improve the world around us and provide customer success.If you feel this opportunity could be right for you, please contact megan.leblanc@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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