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      • North York, Ontario
      • Contract
      Our Client in the Educaiton Sector is looking for a Help Desk Lead on a 12 month contractExperience supporting IT applications (within a Help Desk environment would be an asset)Experience working in a Customer Service role within a service-based industry, demonstrating strong customer service skillsA proven track record in creating and maintaining documentation, including service tickets and customer communicationsAdvantagesLong Term ContractPayment Every weekWorking onsite and remoteWorking in Education Sector ResponsibilitiesExperience with IBM TRIRIGA Applications and/or other related IWMS systemsDirect technical COTS application customer support experienceHelp desk functions and tool experience such as RemedyFamiliarity with agile teams and methodologies and tools, including JIRAAbility to work independently and work across an integrated project teamAbility to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areasQualificationsResponsible for providing support to end users via email, support tickets and phone callsMonitor, communicate and assist in the resolution of identified issues related to ECISManagement and reporting of Help Desk ticketsWork within established configuration and change management policies to ensure awareness, approval and success of changesCollaborate with internal stakeholders to develop and maintain documentationEscalating tier 2 and tier 3 support issues, and follow up as requiredBuilding and management of core help desk support knowledge baseDirectly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expeRQ03478 SummaryUnder the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) TRIRIGA Platform Application team that will be asked, amongst other things, to ensure exceptional a “customer first” attitude throughout their day-to-day activitieRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our Client in the Educaiton Sector is looking for a Help Desk Lead on a 12 month contractExperience supporting IT applications (within a Help Desk environment would be an asset)Experience working in a Customer Service role within a service-based industry, demonstrating strong customer service skillsA proven track record in creating and maintaining documentation, including service tickets and customer communicationsAdvantagesLong Term ContractPayment Every weekWorking onsite and remoteWorking in Education Sector ResponsibilitiesExperience with IBM TRIRIGA Applications and/or other related IWMS systemsDirect technical COTS application customer support experienceHelp desk functions and tool experience such as RemedyFamiliarity with agile teams and methodologies and tools, including JIRAAbility to work independently and work across an integrated project teamAbility to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areasQualificationsResponsible for providing support to end users via email, support tickets and phone callsMonitor, communicate and assist in the resolution of identified issues related to ECISManagement and reporting of Help Desk ticketsWork within established configuration and change management policies to ensure awareness, approval and success of changesCollaborate with internal stakeholders to develop and maintain documentationEscalating tier 2 and tier 3 support issues, and follow up as requiredBuilding and management of core help desk support knowledge baseDirectly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expeRQ03478 SummaryUnder the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) TRIRIGA Platform Application team that will be asked, amongst other things, to ensure exceptional a “customer first” attitude throughout their day-to-day activitieRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Contract
      Our Client in the Ontario Public Sector is looking for Bilingual Help Desk Team Lead on a 12 month contractThe client is looking for candidates with bilingual written and verbal communication skills (English and French). Please only apply candidates with this skill.Previous experience working within a Help Desk environment supporting IT applications (at least 1 year)Excellent bilingual (English and French) written and verbal communication skillsDemonstrates strong customer service skillsA proven track record in creating and maintaining documentation, including service tickets and customer communicationsExperience and understanding of public sector project delivery methodologies and standards would be an assetAdvantagesLong Term ContractWorking in Ontario Public SectorPayment every week.RQ01625ResponsibilitiesResponsible for providing support to end users via email, support tickets and phone callsMonitor, communicate and assist in the resolution of identified issues related to ECISManagement and reporting of Help Desk ticketsWork within established configuration and change management policies to ensure awareness, approval and success of changesCollaborate with internal stakeholders to develop and maintain documentationEscalating tier 2 and tier 3 support issues, and follow up as requiredBuilding and management of core help desk support knowledge baseDirectly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expertiseQualificationsDesirable Skills:Experience with IBM TRIRIGA Applications and/or other related IWMS systemsDirect technical COTS application customer support experienceHelp desk functions and tool experience such as RemedyFamiliarity with agile teams and methodologies and tools, including JIRAAbility to work independently and work across an integrated project teamAbility to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areasSummaryUnder the direction of the Senior Technical Manager and the Project Manager, this role will be part of the ECIS TRIRIGA Platform Application team that will be asked, amongst other things, to ensure exceptional a “customer first” attitude throughout their day-to-day activities.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our Client in the Ontario Public Sector is looking for Bilingual Help Desk Team Lead on a 12 month contractThe client is looking for candidates with bilingual written and verbal communication skills (English and French). Please only apply candidates with this skill.Previous experience working within a Help Desk environment supporting IT applications (at least 1 year)Excellent bilingual (English and French) written and verbal communication skillsDemonstrates strong customer service skillsA proven track record in creating and maintaining documentation, including service tickets and customer communicationsExperience and understanding of public sector project delivery methodologies and standards would be an assetAdvantagesLong Term ContractWorking in Ontario Public SectorPayment every week.RQ01625ResponsibilitiesResponsible for providing support to end users via email, support tickets and phone callsMonitor, communicate and assist in the resolution of identified issues related to ECISManagement and reporting of Help Desk ticketsWork within established configuration and change management policies to ensure awareness, approval and success of changesCollaborate with internal stakeholders to develop and maintain documentationEscalating tier 2 and tier 3 support issues, and follow up as requiredBuilding and management of core help desk support knowledge baseDirectly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expertiseQualificationsDesirable Skills:Experience with IBM TRIRIGA Applications and/or other related IWMS systemsDirect technical COTS application customer support experienceHelp desk functions and tool experience such as RemedyFamiliarity with agile teams and methodologies and tools, including JIRAAbility to work independently and work across an integrated project teamAbility to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areasSummaryUnder the direction of the Senior Technical Manager and the Project Manager, this role will be part of the ECIS TRIRIGA Platform Application team that will be asked, amongst other things, to ensure exceptional a “customer first” attitude throughout their day-to-day activities.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Contract
      Our Client downtown Toronto is looking for a Level 1 Help Desk consultant on a 6 month contract that will extend or flip to a full time role * Post-secondary education or equivalent combination of education & experience in an IT related field. * 1-3 years’ experience in a user support/help desk role. * Understanding of Windows Active Directory. * Understanding of Microsoft Exchange and related mail technologies (SMTP). * Solid knowledge of standard networking technologies (DNS, DHCP, etc.). * Solid knowledge of troubleshooting techniques. * Solid knowledge of all types of mobile devices (iOS, Android). * Understanding of backup technologies (Veeam). * Ability to provide ad hoc training as needed. * Previous experience with Windows desktop technologies. * Demonstrated ability to achieve successful outcomes in handling difficult situations & customers. * Shows initiative & acts independently to resolve issues. * Demonstrated ability to manage multiple priorities & follow through on projects to completion. * Focus on Information Technology/Systems. * ITIL Foundations, A+, MCSA certification an assetAdvantagesDowntown LocationClose to Subway. Long Term ContractEnterprise Level client Payment every weekOnsite and Remote work Responsibilities * Post-secondary education or equivalent combination of education & experience in an IT related field. * 1-3 years’ experience in a user support/help desk role. * Understanding of Windows Active Directory. * Understanding of Microsoft Exchange and related mail technologies (SMTP). * Solid knowledge of standard networking technologies (DNS, DHCP, etc.). * Solid knowledge of troubleshooting techniques. * Solid knowledge of all types of mobile devices (iOS, Android). * Understanding of backup technologies (Veeam). * Ability to provide ad hoc training as needed. * Previous experience with Windows desktop technologies. * Demonstrated ability to achieve successful outcomes in handling difficult situations & customers. * Shows initiative & acts independently to resolve issues. * Demonstrated ability to manage multiple priorities & follow through on projects to completion. * Focus on Information Technology/Systems. * ITIL Foundations, A+, MCSA certification an assetQualifications * Post-secondary education or equivalent combination of education & experience in an IT related field. * 1-3 years’ experience in a user support/help desk role. * Understanding of Windows Active Directory. * Understanding of Microsoft Exchange and related mail technologies (SMTP). * Solid knowledge of standard networking technologies (DNS, DHCP, etc.). * Solid knowledge of troubleshooting techniques. * Solid knowledge of all types of mobile devices (iOS, Android). * Understanding of backup technologies (Veeam). * Ability to provide ad hoc training as needed. * Previous experience with Windows desktop technologies. * Demonstrated ability to achieve successful outcomes in handling difficult situations & customers. * Shows initiative & acts independently to resolve issues. * Demonstrated ability to manage multiple priorities & follow through on projects to completion. * Focus on Information Technology/Systems. * ITIL Foundations, A+, MCSA certification an assetSummary * Post-secondary education or equivalent combination of education & experience in an IT related field. * 1-3 years’ experience in a user support/help desk role. * Understanding of Windows Active Directory. * Understanding of Microsoft Exchange and related mail technologies (SMTP). * Solid knowledge of standard networking technologies (DNS, DHCP, etc.). * Solid knowledge of troubleshooting techniques. * Solid knowledge of all types of mobile devices (iOS, Android). * Understanding of backup technologies (Veeam). * Ability to provide ad hoc training as needed. * Previous experience with Windows desktop technologies. * Demonstrated ability to achieve successful outcomes in handling difficult situations & customers. * Shows initiative & acts independently to resolve issues. * Demonstrated ability to manage multiple priorities & follow through on projects to completion. * Focus on Information Technology/Systems. * ITIL Foundations, A+, MCSA certification an assetRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our Client downtown Toronto is looking for a Level 1 Help Desk consultant on a 6 month contract that will extend or flip to a full time role * Post-secondary education or equivalent combination of education & experience in an IT related field. * 1-3 years’ experience in a user support/help desk role. * Understanding of Windows Active Directory. * Understanding of Microsoft Exchange and related mail technologies (SMTP). * Solid knowledge of standard networking technologies (DNS, DHCP, etc.). * Solid knowledge of troubleshooting techniques. * Solid knowledge of all types of mobile devices (iOS, Android). * Understanding of backup technologies (Veeam). * Ability to provide ad hoc training as needed. * Previous experience with Windows desktop technologies. * Demonstrated ability to achieve successful outcomes in handling difficult situations & customers. * Shows initiative & acts independently to resolve issues. * Demonstrated ability to manage multiple priorities & follow through on projects to completion. * Focus on Information Technology/Systems. * ITIL Foundations, A+, MCSA certification an assetAdvantagesDowntown LocationClose to Subway. Long Term ContractEnterprise Level client Payment every weekOnsite and Remote work Responsibilities * Post-secondary education or equivalent combination of education & experience in an IT related field. * 1-3 years’ experience in a user support/help desk role. * Understanding of Windows Active Directory. * Understanding of Microsoft Exchange and related mail technologies (SMTP). * Solid knowledge of standard networking technologies (DNS, DHCP, etc.). * Solid knowledge of troubleshooting techniques. * Solid knowledge of all types of mobile devices (iOS, Android). * Understanding of backup technologies (Veeam). * Ability to provide ad hoc training as needed. * Previous experience with Windows desktop technologies. * Demonstrated ability to achieve successful outcomes in handling difficult situations & customers. * Shows initiative & acts independently to resolve issues. * Demonstrated ability to manage multiple priorities & follow through on projects to completion. * Focus on Information Technology/Systems. * ITIL Foundations, A+, MCSA certification an assetQualifications * Post-secondary education or equivalent combination of education & experience in an IT related field. * 1-3 years’ experience in a user support/help desk role. * Understanding of Windows Active Directory. * Understanding of Microsoft Exchange and related mail technologies (SMTP). * Solid knowledge of standard networking technologies (DNS, DHCP, etc.). * Solid knowledge of troubleshooting techniques. * Solid knowledge of all types of mobile devices (iOS, Android). * Understanding of backup technologies (Veeam). * Ability to provide ad hoc training as needed. * Previous experience with Windows desktop technologies. * Demonstrated ability to achieve successful outcomes in handling difficult situations & customers. * Shows initiative & acts independently to resolve issues. * Demonstrated ability to manage multiple priorities & follow through on projects to completion. * Focus on Information Technology/Systems. * ITIL Foundations, A+, MCSA certification an assetSummary * Post-secondary education or equivalent combination of education & experience in an IT related field. * 1-3 years’ experience in a user support/help desk role. * Understanding of Windows Active Directory. * Understanding of Microsoft Exchange and related mail technologies (SMTP). * Solid knowledge of standard networking technologies (DNS, DHCP, etc.). * Solid knowledge of troubleshooting techniques. * Solid knowledge of all types of mobile devices (iOS, Android). * Understanding of backup technologies (Veeam). * Ability to provide ad hoc training as needed. * Previous experience with Windows desktop technologies. * Demonstrated ability to achieve successful outcomes in handling difficult situations & customers. * Shows initiative & acts independently to resolve issues. * Demonstrated ability to manage multiple priorities & follow through on projects to completion. * Focus on Information Technology/Systems. * ITIL Foundations, A+, MCSA certification an assetRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Québec, Québec
      • Contract
      We are currently looking for a Call Center Technician to support users by phone and email. The role is 100% remote6 month mandate with possibility of extension and/or permanence afterwardsWe are looking for bilingual French/English candidates Excellent customer service skills and resourcefulness will be sought after. Advantages- 40 hours/week- Remote- 6-month contract with possibility of extension and/or permanence afterwardsResponsibilitiesProvides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.QualificationsPost-Secondary Degree/Diploma in Technology related field Bilingual French/English• 1-2 years of experience working in an Information Technology related position • Experience with troubleshooting principles, methodologies, and issue resolution techniques • Ability to develop and interpret technical documentation • Self-motivated and self-directed • Ability to absorb new ideas and concepts quickly • Good analytical and problem-solving abilities • Ability to effectively prioritize and execute tasks • Ability to meet high customer service standards • Excellent communicationSummaryIf you have an interest or you want to know more, I invite you to apply! You can also contact us directly by email at jessica.tanguay@randstad.ca or visit all our IT job offers on our website: https://www.randstad.ca/fr/jobs/s-technologies/quebec/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are currently looking for a Call Center Technician to support users by phone and email. The role is 100% remote6 month mandate with possibility of extension and/or permanence afterwardsWe are looking for bilingual French/English candidates Excellent customer service skills and resourcefulness will be sought after. Advantages- 40 hours/week- Remote- 6-month contract with possibility of extension and/or permanence afterwardsResponsibilitiesProvides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.QualificationsPost-Secondary Degree/Diploma in Technology related field Bilingual French/English• 1-2 years of experience working in an Information Technology related position • Experience with troubleshooting principles, methodologies, and issue resolution techniques • Ability to develop and interpret technical documentation • Self-motivated and self-directed • Ability to absorb new ideas and concepts quickly • Good analytical and problem-solving abilities • Ability to effectively prioritize and execute tasks • Ability to meet high customer service standards • Excellent communicationSummaryIf you have an interest or you want to know more, I invite you to apply! You can also contact us directly by email at jessica.tanguay@randstad.ca or visit all our IT job offers on our website: https://www.randstad.ca/fr/jobs/s-technologies/quebec/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      • $50,000 - $60,000 per year
      Are you someone curious to learn new technology, passionate to be in an ongoing growing environment, and ambitious enough to take on a challenge on your own ? Our client is looking to hire a Help Desk Specialist (Level 1) to provide exceptional customer service to their clients remotely along with providing support on-site on various locations. If this role intrigues you, reach out and send your resume to keshmi.desai@randstad.ca ! AdvantagesIf you are looking to join a growing and challenging team , then this is the role for you ! Hybrid structure in place ! Responsibilities-Office 365 / AD User Admin (Creation, modification, password reset, 2FA setup)-Office 365 Mailbox Administration. Share Mailbox/Resource/Distribution-Cloud Drive Basic Administrator (One Drive, Google Drive, Dropbox)-Configure 365 email / 365 / Gmail / Adding Exchange account to IOS / Android (to cover different Apps (Mail, Outlook ETC… in documentation)-Configure VPN client-Basic Connectivity issues – Basic Ping Test / Driver update / Wi-Fi And Modem Reboot as possible-Network Drive mapping and permission delegations-Create / Configure VoIP extension on Desktop and PC (Basic troubleshooting)Qualifications• A valid Ontario driver’s license and access to a reliable car is required • 2+ Years previous IT support experience • University or College Degree in IT • Basic Windows Active Directory • Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms: Windows 10 and Windows Server 2016/19 • Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring • Working knowledge of TCP/IP protocolSummaryIf this role interest you, send your resume or reach out to keshmi.desai@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you someone curious to learn new technology, passionate to be in an ongoing growing environment, and ambitious enough to take on a challenge on your own ? Our client is looking to hire a Help Desk Specialist (Level 1) to provide exceptional customer service to their clients remotely along with providing support on-site on various locations. If this role intrigues you, reach out and send your resume to keshmi.desai@randstad.ca ! AdvantagesIf you are looking to join a growing and challenging team , then this is the role for you ! Hybrid structure in place ! Responsibilities-Office 365 / AD User Admin (Creation, modification, password reset, 2FA setup)-Office 365 Mailbox Administration. Share Mailbox/Resource/Distribution-Cloud Drive Basic Administrator (One Drive, Google Drive, Dropbox)-Configure 365 email / 365 / Gmail / Adding Exchange account to IOS / Android (to cover different Apps (Mail, Outlook ETC… in documentation)-Configure VPN client-Basic Connectivity issues – Basic Ping Test / Driver update / Wi-Fi And Modem Reboot as possible-Network Drive mapping and permission delegations-Create / Configure VoIP extension on Desktop and PC (Basic troubleshooting)Qualifications• A valid Ontario driver’s license and access to a reliable car is required • 2+ Years previous IT support experience • University or College Degree in IT • Basic Windows Active Directory • Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms: Windows 10 and Windows Server 2016/19 • Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring • Working knowledge of TCP/IP protocolSummaryIf this role interest you, send your resume or reach out to keshmi.desai@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Markham, Ontario
      • Contract
      Our client, a leader in the insurance industry, is looking for a Bilingual (French/English) Helpdesk Analyst - Level 1 This position is a technical role, providing end-user support to internal staff primarily via phone. This is not a customer service position. They are seeking a motivated self-starter who is eager to learn in the position.Advantages- work remotely to start until all clear to return to the office- likelihood of extension or permanent hireResponsibilitiesPrimary duties include:- Providing technical troubleshooting with a focus on first call resolution- Taking ownership of all support requests through to resolution- Properly document and track all contacts using a ticketing system- Provide password reset assistance- Severity incident reporting, triage and escalation- Providing ‘how to’ instructions and guidance regarding all business applications- Interaction with users is primarily via phone. Email, instant chat and walk up are also possible.Other daily duties will include:- Following procedures as related to standard technical troubleshooting- Incident escalation to various departments and vendors as needed- Work in coordination with 3rd party vendors for co-managed applications- Imaging laptops and installing software- Distribute application packages throughout a MS SCCM infrastructure- Participate in and contribute to new process documentation- Participate in project workQualificationsExperience/Skills Required- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- Conversational French is preferred.- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementSummary-MUST HAVE QUALIFICATIONSBilingual (English/French) iexperience in an IT Help Desk or Service Desk environment 2-3 yearsexperience supporting common Desktop applications &related hardware 2-3 yearsExperience supporting windows 7/10 , mobile devices , etc 2-3 yearsNICE TO HAVE QUALIFICATIONSCCNA/MCSA/A+ Certifications would be an assetITIL Foundations v3 / v4 certification is an asseRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client, a leader in the insurance industry, is looking for a Bilingual (French/English) Helpdesk Analyst - Level 1 This position is a technical role, providing end-user support to internal staff primarily via phone. This is not a customer service position. They are seeking a motivated self-starter who is eager to learn in the position.Advantages- work remotely to start until all clear to return to the office- likelihood of extension or permanent hireResponsibilitiesPrimary duties include:- Providing technical troubleshooting with a focus on first call resolution- Taking ownership of all support requests through to resolution- Properly document and track all contacts using a ticketing system- Provide password reset assistance- Severity incident reporting, triage and escalation- Providing ‘how to’ instructions and guidance regarding all business applications- Interaction with users is primarily via phone. Email, instant chat and walk up are also possible.Other daily duties will include:- Following procedures as related to standard technical troubleshooting- Incident escalation to various departments and vendors as needed- Work in coordination with 3rd party vendors for co-managed applications- Imaging laptops and installing software- Distribute application packages throughout a MS SCCM infrastructure- Participate in and contribute to new process documentation- Participate in project workQualificationsExperience/Skills Required- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- Conversational French is preferred.- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementSummary-MUST HAVE QUALIFICATIONSBilingual (English/French) iexperience in an IT Help Desk or Service Desk environment 2-3 yearsexperience supporting common Desktop applications &related hardware 2-3 yearsExperience supporting windows 7/10 , mobile devices , etc 2-3 yearsNICE TO HAVE QUALIFICATIONSCCNA/MCSA/A+ Certifications would be an assetITIL Foundations v3 / v4 certification is an asseRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montreal, Québec
      • Permanent
      • $28.00 - $35.00 per hour
      We are looking for a technical support agent who wants to work for one of the largest HR service companie in Canada. You have experience in customer service and are looking to gain experience in technical support level 1?Are you bilingual and interested in a temporary 6 months position with a strong possibility of extension?Can you start as soon as possible?Here is a great opportunity for you!Position: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 à 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension This large company is looking for an agent who loves customer contact and wants to help others. This person will have to answer by phone and by chat to the different questions of the users who will have technical problems.As a Help Desk Specialist, you will be the voice of IT by providing support to the company's employees in Canada. You will be responsible for the full life cycle of customer tickets: - Ensure correct and valid tickets are opened,- Work with customers to gather missing details, and perform basic troubleshooting and resolutions with support from knowledge base scripts. -Work closely with customers throughout the life cycle of a ticket and with support to provide required details when escalation is needed. - Manage multiple tasks in parallel and provide an adequate level of support to meet our SLAs and KPIs.- Professional interaction with all company employees, vendors and external support teams.In-depth knowledge of various operating systems and software. - Excellent communication skills (written and oral, in English and French).- Ability to create clear and usable documentation for all tasks performed in the position, which will then be added to the knowledge base.-Must be able to handle multiple requests/incidents at the same time-Ability to find solutions and make recommendationsAdvantagesWorking for this company:- You will have a day and week schedule- A very competitive salary between 28 and 35$/hr- The opportunity to gain experience in a world renowned company- Have the flexibility to work for a period of 6 months with no obligation to continueResponsibilitiesIn the role of Technical Support Agent, you will be:-Responsible for processing all incoming tickets in our service desk system (daily task) and responding to customer support calls and chats.-Review support tickets provided by customers-Sort tickets to ensure they have been sent to the correct team and redirect them to the appropriate group if they are not software related.-Validate ticket content and collect all required information and artifacts (steps to reproduce, logs, screenshots, etc.) from the caller if they are missing-Perform L1/L2 troubleshooting using Knowledge Base (KB) articles and scripts.-Transfer the issue to the help desk if necessary and work with the help desk to resolve the issue.-Ensure full life cycle of the ticket including closure and resolution.-Achieve a 90% success rate in supporting the customer by ensuring all tickets are resolved within the appropriate service level agreement.-Aging and KPI reporting; track open L1/L2 items.-Work with support in learning to understand software solutions and resolve basic issues.-Create and distribute appropriate knowledge base (KB) articles to the ServiceDesk team and customer as needed.-Adhere to company policies, security and quality of workmanship.-Support, maintain and promote Self-Service capabilities within the company.Qualifications-Have 3 to 5 years of experience in customer service on the phone-Have the technical skills necessary to support customers on the phone with technical issues on the relevant platforms -2 or more years of L2 help desk support experience-ITIL V4.0 is requiredYou must be familiar with the following software:Google suite applications (mail, calendar, contacts, google admin)Microsoft Office (Excel / PPT / Word / Outlook)ITSM tool (Service Now, HPSM, BMC, Remedy, others.)Altassians products (JIRA & Confluence)Microsoft AzureWindows10Bell Total ConnectionIntuneActive DirectoryApplicant and/or customer relationship management systemsSharePointVisioSummaryPosition: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 and 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension If you have the skills for this position, please send your resume to karell.fucile@randstad.ca and indicate "technical support agent" as the title.We will only contact people with the necessary experience.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for a technical support agent who wants to work for one of the largest HR service companie in Canada. You have experience in customer service and are looking to gain experience in technical support level 1?Are you bilingual and interested in a temporary 6 months position with a strong possibility of extension?Can you start as soon as possible?Here is a great opportunity for you!Position: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 à 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension This large company is looking for an agent who loves customer contact and wants to help others. This person will have to answer by phone and by chat to the different questions of the users who will have technical problems.As a Help Desk Specialist, you will be the voice of IT by providing support to the company's employees in Canada. You will be responsible for the full life cycle of customer tickets: - Ensure correct and valid tickets are opened,- Work with customers to gather missing details, and perform basic troubleshooting and resolutions with support from knowledge base scripts. -Work closely with customers throughout the life cycle of a ticket and with support to provide required details when escalation is needed. - Manage multiple tasks in parallel and provide an adequate level of support to meet our SLAs and KPIs.- Professional interaction with all company employees, vendors and external support teams.In-depth knowledge of various operating systems and software. - Excellent communication skills (written and oral, in English and French).- Ability to create clear and usable documentation for all tasks performed in the position, which will then be added to the knowledge base.-Must be able to handle multiple requests/incidents at the same time-Ability to find solutions and make recommendationsAdvantagesWorking for this company:- You will have a day and week schedule- A very competitive salary between 28 and 35$/hr- The opportunity to gain experience in a world renowned company- Have the flexibility to work for a period of 6 months with no obligation to continueResponsibilitiesIn the role of Technical Support Agent, you will be:-Responsible for processing all incoming tickets in our service desk system (daily task) and responding to customer support calls and chats.-Review support tickets provided by customers-Sort tickets to ensure they have been sent to the correct team and redirect them to the appropriate group if they are not software related.-Validate ticket content and collect all required information and artifacts (steps to reproduce, logs, screenshots, etc.) from the caller if they are missing-Perform L1/L2 troubleshooting using Knowledge Base (KB) articles and scripts.-Transfer the issue to the help desk if necessary and work with the help desk to resolve the issue.-Ensure full life cycle of the ticket including closure and resolution.-Achieve a 90% success rate in supporting the customer by ensuring all tickets are resolved within the appropriate service level agreement.-Aging and KPI reporting; track open L1/L2 items.-Work with support in learning to understand software solutions and resolve basic issues.-Create and distribute appropriate knowledge base (KB) articles to the ServiceDesk team and customer as needed.-Adhere to company policies, security and quality of workmanship.-Support, maintain and promote Self-Service capabilities within the company.Qualifications-Have 3 to 5 years of experience in customer service on the phone-Have the technical skills necessary to support customers on the phone with technical issues on the relevant platforms -2 or more years of L2 help desk support experience-ITIL V4.0 is requiredYou must be familiar with the following software:Google suite applications (mail, calendar, contacts, google admin)Microsoft Office (Excel / PPT / Word / Outlook)ITSM tool (Service Now, HPSM, BMC, Remedy, others.)Altassians products (JIRA & Confluence)Microsoft AzureWindows10Bell Total ConnectionIntuneActive DirectoryApplicant and/or customer relationship management systemsSharePointVisioSummaryPosition: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 and 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension If you have the skills for this position, please send your resume to karell.fucile@randstad.ca and indicate "technical support agent" as the title.We will only contact people with the necessary experience.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint John's, Newfoundland
      • Contract
      Are you looking for a new opportunity Deskside Support?Open to contract?We are pleased to offer you this new and exciting contract requirement with our client for the position of:Deskside SupportSTART: ImmediateLENGTH: 3+ MonthsLOCATION: St. John's NLPLEASE NOTE: this is required for you to be onsiteAdvantagesThis is an opportunity to work for a large employer with a solid reputation here.ResponsibilitiesYou will be responsible for Tier 1 or Tier 2 Support - either doing windows upgrades or on the help desk providing technical support to users.QualificationsAs a Deskside Support Analyst, your experience includes:-Diploma in IT-Minimum 2+ years of experience providing Tier 1 or Tier 2 support and/or doing Windows upgradesSummaryDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new opportunity Deskside Support?Open to contract?We are pleased to offer you this new and exciting contract requirement with our client for the position of:Deskside SupportSTART: ImmediateLENGTH: 3+ MonthsLOCATION: St. John's NLPLEASE NOTE: this is required for you to be onsiteAdvantagesThis is an opportunity to work for a large employer with a solid reputation here.ResponsibilitiesYou will be responsible for Tier 1 or Tier 2 Support - either doing windows upgrades or on the help desk providing technical support to users.QualificationsAs a Deskside Support Analyst, your experience includes:-Diploma in IT-Minimum 2+ years of experience providing Tier 1 or Tier 2 support and/or doing Windows upgradesSummaryDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Oakville, Ontario
      • Contract
      Are you looking to gain experience in a corporate environment? Do you have clerical experience, including scanning, sorting, and filing?We are looking for a Scanning Clerk to work with our client in in their Oakville location. In this role you will work part-time hours, Monday to Friday from 10:00am – 2:00pm ( 4 hours per day), and earn $22.00/hr.Advantages• Gain experience working for a leading and globally recognized firm• Work part time hours on a 5 month assignment. Monday to Friday - 10:00am – 2:00pm – 4 hours per day• Earn a pay rate of $22.00 per hour• Working onsite in the Oakville locationResponsibilities• Sort and scan cheques to Document Management System (DMS) on a daily basis• Sort all incoming mail for CAC• Assist with batching of the daily deposits• Daily bank runs to deposit cheques received• Filing• Triaging requests each day received by the Finance Help Desk• Other duties as assigned by the supervisorQualifications• Proficient with Microsoft Excel, and Word.• Proficient with Google Suite• Strong attention to detailed• Self motivation with the ability to work quickly and independently with minimal supervision• Strong organization and multi tasking skills• Ability to work in fast paced environmentSummaryAre you looking to gain experience in a corporate environment? Do you have clerical experience, including scanning, sorting, and filing?We are looking for a Scanning Clerk to work with our client in in their Oakville location. In this role you will work part-time hours, Monday to Friday from 10:00am – 2:00pm ( 4 hours per day), and earn $22.00/hr.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking to gain experience in a corporate environment? Do you have clerical experience, including scanning, sorting, and filing?We are looking for a Scanning Clerk to work with our client in in their Oakville location. In this role you will work part-time hours, Monday to Friday from 10:00am – 2:00pm ( 4 hours per day), and earn $22.00/hr.Advantages• Gain experience working for a leading and globally recognized firm• Work part time hours on a 5 month assignment. Monday to Friday - 10:00am – 2:00pm – 4 hours per day• Earn a pay rate of $22.00 per hour• Working onsite in the Oakville locationResponsibilities• Sort and scan cheques to Document Management System (DMS) on a daily basis• Sort all incoming mail for CAC• Assist with batching of the daily deposits• Daily bank runs to deposit cheques received• Filing• Triaging requests each day received by the Finance Help Desk• Other duties as assigned by the supervisorQualifications• Proficient with Microsoft Excel, and Word.• Proficient with Google Suite• Strong attention to detailed• Self motivation with the ability to work quickly and independently with minimal supervision• Strong organization and multi tasking skills• Ability to work in fast paced environmentSummaryAre you looking to gain experience in a corporate environment? Do you have clerical experience, including scanning, sorting, and filing?We are looking for a Scanning Clerk to work with our client in in their Oakville location. In this role you will work part-time hours, Monday to Friday from 10:00am – 2:00pm ( 4 hours per day), and earn $22.00/hr.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Port Moody, British Columbia
      • Permanent
      Tasks:1. Operational Functions1.1 Respond to end-user requests for assistance1.2 Ensure end-user’s productivity with technology solutions is optimized. Utilizing a multipronged approach of training, support, product research, & innovation.1.3 Execute weekly network checklist for both “on-prem” data centers & cloud based services,develop and execute remedial work as required.1.4 Execute daily backup audit to ensure the company has a valid backup at all times for allIT systems.1.5 Staff the help-desk and provide first-responder services to Solarwinds alarms. Performhands-on remedial trouble-shooting or delegate to vendor as required.1.6 Perform firmware and software patching as required.1.7 Perform configuration changes as required.1.8 Create work-orders and gain approval for all major network changes as required.2. IT Administration2.1 Assist the IT Director & Network Support Engineer in preparation of annual operating plansand budgets and incentive compensation plans.2.2 Assist the Network Support Engineer in reporting progress against the annual operatingplan and budget and the incentive compensation plan.2.3 Participate in the audit process as required.2.4 Maintain the IT asset listing2.5 Manage IT asset warranties2.6 Assist with IT asset purchasing as required.2.7 Assist with administering 3rd party vendor SLA’s3. Professional Development3.1 Work with IT Director to develop annual training plans to ensure technical skill set meetsthe company’s current & future technical support needs.3.2 Maintain applicable professional certifications in administering Microsoft on-prem andcloud based networks.3.3 Attend other professional development courses as required to maintain a current IT skillset in cloud computing platforms, Microsoft network administration, Microsoft server &desktop operating systems, Microsoft Office 365, vmWare and Citrix..Skills:• Excellent troubleshooting skills & client service• High tolerance to ambiguity• Project management – design and execution• Support and configure a Microsoft IT environment including MS 2019 Servers, IIS, Exchange.• Support, configure, and ongoing administration of Microsoft Azure cloud based services• Cisco & HP networking• Support and configure LAN’s, VLAN’s, WLAN’s, VPN’s, NAT devices and network services(DHCP, DNS, Active Directory)• Support and configure network technologies including firewalls, content filters,routing/switching and 802.11 a/b/g/n/ac wireless networks.• Support and configure VEEAM / HP Storeonce and other backup technologies as required.• Support and configure Nimble network storage.• Support and configure the enterprise Anti-Virus system.• Ability to support and configure a VMware vSphere environment including vMotion and SiteRecovery Manager.• Ability to support and configure a Citrix environment including NetScaler and XenApp servers.Key Success Factors:• Management of priorities in accordance with position• Full knowledge of the technical environment.• Awareness of changes in technology and network environments• Cooperation with other members of IT team• Collaboration with third party service providers• Clear understanding of the IT policies, procedures and high level strategy• Clear understanding of the third party SLA’sAdvantagesSupporting the Network Support Engineer for the overallnetwork performance of the following network connectedassets - both hardware and software.ResponsibilitiesTasks:1. Operational Functions1.1 Respond to end-user requests for assistance1.2 Ensure end-user’s productivity with technology solutions is optimized. Utilizing a multipronged approach of training, support, product research, & innovation.1.3 Execute weekly network checklist for both “on-prem” data centers & cloud based services,develop and execute remedial work as required.1.4 Execute daily backup audit to ensure the company has a valid backup at all times for allIT systems.1.5 Staff the help-desk and provide first-responder services to Solarwinds alarms. Performhands-on remedial trouble-shooting or delegate to vendor as required.1.6 Perform firmware and software patching as required.1.7 Perform configuration changes as required.1.8 Create work-orders and gain approval for all major network changes as required.2. IT Administration2.1 Assist the IT Director & Network Support Engineer in preparation of annual operating plansand budgets and incentive compensation plans.2.2 Assist the Network Support Engineer in reporting progress against the annual operatingplan and budget and the incentive compensation plan.2.3 Participate in the audit process as required.2.4 Maintain the IT asset listing2.5 Manage IT asset warranties2.6 Assist with IT asset purchasing as required.2.7 Assist with administering 3rd party vendor SLA’s3. Professional Development3.1 Work with IT Director to develop annual training plans to ensure technical skill set meetsthe company’s current & future technical support needs.3.2 Maintain applicable professional certifications in administering Microsoft on-prem andcloud based networks.3.3 Attend other professional development courses as required to maintain a current IT skillset in cloud computing platforms, Microsoft network administration, Microsoft server &desktop operating systems, Microsoft Office 365, vmWare and Citrix.Qualifications.Skills:• Excellent troubleshooting skills & client service• High tolerance to ambiguity• Project management – design and execution• Support and configure a Microsoft IT environment including MS 2019 Servers, IIS, Exchange.• Support, configure, and ongoing administration of Microsoft Azure cloud based services• Cisco & HP networking• Support and configure LAN’s, VLAN’s, WLAN’s, VPN’s, NAT devices and network services(DHCP, DNS, Active Directory)• Support and configure network technologies including firewalls, content filters,routing/switching and 802.11 a/b/g/n/ac wireless networks.• Support and configure VEEAM / HP Storeonce and other backup technologies as required.• Support and configure Nimble network storage.• Support and configure the enterprise Anti-Virus system.• Ability to support and configure a VMware vSphere environment including vMotion and SiteRecovery Manager.• Ability to support and configure a Citrix environment including NetScaler and XenApp servers.Key Success Factors:• Management of priorities in accordance with position• Full knowledge of the technical environment.• Awareness of changes in technology and network environments• Cooperation with other members of IT team• Collaboration with third party service providers• Clear understanding of the IT policies, procedures and high level strategy• Clear understanding of the third party SLA’sSummarySupporting the Network Support Engineer for the overallnetwork performance of the following network connectedassets - both hardware and software.1) Core IT Networks (on-prem & cloud) located at CalgaryQ9 hosted facilities, Port Moody PCT Data Centers, andMicrosoft Azure cloud services2) PCT Field devices including wireless networks, videosystems, card access systems and IP telephones.3) Process Control network HP switches. Infrastructurebeyond the switch not included.4) PCT network cabling infrastructure and related mediaconverters (copper and fiber).Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Tasks:1. Operational Functions1.1 Respond to end-user requests for assistance1.2 Ensure end-user’s productivity with technology solutions is optimized. Utilizing a multipronged approach of training, support, product research, & innovation.1.3 Execute weekly network checklist for both “on-prem” data centers & cloud based services,develop and execute remedial work as required.1.4 Execute daily backup audit to ensure the company has a valid backup at all times for allIT systems.1.5 Staff the help-desk and provide first-responder services to Solarwinds alarms. Performhands-on remedial trouble-shooting or delegate to vendor as required.1.6 Perform firmware and software patching as required.1.7 Perform configuration changes as required.1.8 Create work-orders and gain approval for all major network changes as required.2. IT Administration2.1 Assist the IT Director & Network Support Engineer in preparation of annual operating plansand budgets and incentive compensation plans.2.2 Assist the Network Support Engineer in reporting progress against the annual operatingplan and budget and the incentive compensation plan.2.3 Participate in the audit process as required.2.4 Maintain the IT asset listing2.5 Manage IT asset warranties2.6 Assist with IT asset purchasing as required.2.7 Assist with administering 3rd party vendor SLA’s3. Professional Development3.1 Work with IT Director to develop annual training plans to ensure technical skill set meetsthe company’s current & future technical support needs.3.2 Maintain applicable professional certifications in administering Microsoft on-prem andcloud based networks.3.3 Attend other professional development courses as required to maintain a current IT skillset in cloud computing platforms, Microsoft network administration, Microsoft server &desktop operating systems, Microsoft Office 365, vmWare and Citrix..Skills:• Excellent troubleshooting skills & client service• High tolerance to ambiguity• Project management – design and execution• Support and configure a Microsoft IT environment including MS 2019 Servers, IIS, Exchange.• Support, configure, and ongoing administration of Microsoft Azure cloud based services• Cisco & HP networking• Support and configure LAN’s, VLAN’s, WLAN’s, VPN’s, NAT devices and network services(DHCP, DNS, Active Directory)• Support and configure network technologies including firewalls, content filters,routing/switching and 802.11 a/b/g/n/ac wireless networks.• Support and configure VEEAM / HP Storeonce and other backup technologies as required.• Support and configure Nimble network storage.• Support and configure the enterprise Anti-Virus system.• Ability to support and configure a VMware vSphere environment including vMotion and SiteRecovery Manager.• Ability to support and configure a Citrix environment including NetScaler and XenApp servers.Key Success Factors:• Management of priorities in accordance with position• Full knowledge of the technical environment.• Awareness of changes in technology and network environments• Cooperation with other members of IT team• Collaboration with third party service providers• Clear understanding of the IT policies, procedures and high level strategy• Clear understanding of the third party SLA’sAdvantagesSupporting the Network Support Engineer for the overallnetwork performance of the following network connectedassets - both hardware and software.ResponsibilitiesTasks:1. Operational Functions1.1 Respond to end-user requests for assistance1.2 Ensure end-user’s productivity with technology solutions is optimized. Utilizing a multipronged approach of training, support, product research, & innovation.1.3 Execute weekly network checklist for both “on-prem” data centers & cloud based services,develop and execute remedial work as required.1.4 Execute daily backup audit to ensure the company has a valid backup at all times for allIT systems.1.5 Staff the help-desk and provide first-responder services to Solarwinds alarms. Performhands-on remedial trouble-shooting or delegate to vendor as required.1.6 Perform firmware and software patching as required.1.7 Perform configuration changes as required.1.8 Create work-orders and gain approval for all major network changes as required.2. IT Administration2.1 Assist the IT Director & Network Support Engineer in preparation of annual operating plansand budgets and incentive compensation plans.2.2 Assist the Network Support Engineer in reporting progress against the annual operatingplan and budget and the incentive compensation plan.2.3 Participate in the audit process as required.2.4 Maintain the IT asset listing2.5 Manage IT asset warranties2.6 Assist with IT asset purchasing as required.2.7 Assist with administering 3rd party vendor SLA’s3. Professional Development3.1 Work with IT Director to develop annual training plans to ensure technical skill set meetsthe company’s current & future technical support needs.3.2 Maintain applicable professional certifications in administering Microsoft on-prem andcloud based networks.3.3 Attend other professional development courses as required to maintain a current IT skillset in cloud computing platforms, Microsoft network administration, Microsoft server &desktop operating systems, Microsoft Office 365, vmWare and Citrix.Qualifications.Skills:• Excellent troubleshooting skills & client service• High tolerance to ambiguity• Project management – design and execution• Support and configure a Microsoft IT environment including MS 2019 Servers, IIS, Exchange.• Support, configure, and ongoing administration of Microsoft Azure cloud based services• Cisco & HP networking• Support and configure LAN’s, VLAN’s, WLAN’s, VPN’s, NAT devices and network services(DHCP, DNS, Active Directory)• Support and configure network technologies including firewalls, content filters,routing/switching and 802.11 a/b/g/n/ac wireless networks.• Support and configure VEEAM / HP Storeonce and other backup technologies as required.• Support and configure Nimble network storage.• Support and configure the enterprise Anti-Virus system.• Ability to support and configure a VMware vSphere environment including vMotion and SiteRecovery Manager.• Ability to support and configure a Citrix environment including NetScaler and XenApp servers.Key Success Factors:• Management of priorities in accordance with position• Full knowledge of the technical environment.• Awareness of changes in technology and network environments• Cooperation with other members of IT team• Collaboration with third party service providers• Clear understanding of the IT policies, procedures and high level strategy• Clear understanding of the third party SLA’sSummarySupporting the Network Support Engineer for the overallnetwork performance of the following network connectedassets - both hardware and software.1) Core IT Networks (on-prem & cloud) located at CalgaryQ9 hosted facilities, Port Moody PCT Data Centers, andMicrosoft Azure cloud services2) PCT Field devices including wireless networks, videosystems, card access systems and IP telephones.3) Process Control network HP switches. Infrastructurebeyond the switch not included.4) PCT network cabling infrastructure and related mediaconverters (copper and fiber).Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Aurora, Ontario
      • Permanent
      The IT group requires the skill set of a Network Administrator who will be required to work within an established team.Minimum 6+ years’ experience in a Networking Administrator role VMWare ESXi and Hyper-V virtualization platforms Cisco, Palo Alto routing and firewall technology and protocols (VLAN/BGP) Cisco, Juniper and Dell switching fabric Advanced knowledge of APN’s and Mobile networks Experience setting up and migrating to the Cloud ( AWS, Azure, GCS) is desired Dell EqualLogic and Compellent SAN infrastructure iSCSI Technology Windows 10 and Windows Server 2008 R2/2012 Microsoft Active Directory, DNS, DHCP CrowdStrike desktop/server security technologies Solid understanding of Linux variants Experience with Rapid 7 or other MDR type products is a big plus SNMP, network monitoring and network performance PowerShell and/or VBA scripting is a plus Office 365, Azure and AWS Cloud, MSSQL Server 2008 R2/2012/2014/2016 is a plus Mobile device experience (Windows Mobile/Android/Apple/Windows CE)If interested do send in your details to me at hannah.austin@Randstad.caAdvantagesMinimum 6+ years’ experience in a Networking Administrator role Ability to componentize your projects and break them into functional parts Ability to recommend the correct technologies to use for a project Strong analytical skills Team player Strong Customer Experience and Customer Service orentintation Highly motivated, self-starting and well-organized Ability to achieve project goals while working individually or as part of a team Ability to provide second/third level support to users Ability to communicate orally and written in a professional manner Adaptation to a dynamic fast paced IT environmentResponsibilitiesSetup, maintain, monitor and troubleshoot network software and hardware. Includes switches,firewalls, routers, servers and SAN’s Spec out Hardware/software for acquisition and handle installation and configuration in 3 rd partydatacenter as required Collaborate with the IT leaders to design and implement solutions with organizational objectives,policies and procedures in mind Respond to email and phone requests when required Respond to tickets within the help desk software Update network hardware and software Available for on call escalation Maintain network documentation and maintenance planQualificationsBachelor’s Degree or equivalent work experience required. VMWare, Microsoft, CISSP or CCNA/CCNPcertifications would be an asset.SummaryVMWare ESXi and Hyper-V virtualization platforms Cisco, Palo Alto routing and firewall technology and protocols (VLAN/BGP) Cisco, Juniper and Dell switching fabric Advanced knowledge of APN’s and Mobile networks Experience setting up and migrating to the Cloud ( AWS, Azure, GCS) is desired Dell EqualLogic and Compellent SAN infrastructure iSCSI Technology Windows 10 and Windows Server 2008 R2/2012 Microsoft Active Directory, DNS, DHCP CrowdStrike desktop/server security technologies Solid understanding of Linux variants Experience with Rapid 7 or other MDR type products is a big plus SNMP, network monitoring and network performance PowerShell and/or VBA scripting is a plus Office 365, Azure and AWS Cloud, MSSQL Server 2008 R2/2012/2014/2016 is a plus Mobile device experience (Windows Mobile/Android/Apple/Windows CE)Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      The IT group requires the skill set of a Network Administrator who will be required to work within an established team.Minimum 6+ years’ experience in a Networking Administrator role VMWare ESXi and Hyper-V virtualization platforms Cisco, Palo Alto routing and firewall technology and protocols (VLAN/BGP) Cisco, Juniper and Dell switching fabric Advanced knowledge of APN’s and Mobile networks Experience setting up and migrating to the Cloud ( AWS, Azure, GCS) is desired Dell EqualLogic and Compellent SAN infrastructure iSCSI Technology Windows 10 and Windows Server 2008 R2/2012 Microsoft Active Directory, DNS, DHCP CrowdStrike desktop/server security technologies Solid understanding of Linux variants Experience with Rapid 7 or other MDR type products is a big plus SNMP, network monitoring and network performance PowerShell and/or VBA scripting is a plus Office 365, Azure and AWS Cloud, MSSQL Server 2008 R2/2012/2014/2016 is a plus Mobile device experience (Windows Mobile/Android/Apple/Windows CE)If interested do send in your details to me at hannah.austin@Randstad.caAdvantagesMinimum 6+ years’ experience in a Networking Administrator role Ability to componentize your projects and break them into functional parts Ability to recommend the correct technologies to use for a project Strong analytical skills Team player Strong Customer Experience and Customer Service orentintation Highly motivated, self-starting and well-organized Ability to achieve project goals while working individually or as part of a team Ability to provide second/third level support to users Ability to communicate orally and written in a professional manner Adaptation to a dynamic fast paced IT environmentResponsibilitiesSetup, maintain, monitor and troubleshoot network software and hardware. Includes switches,firewalls, routers, servers and SAN’s Spec out Hardware/software for acquisition and handle installation and configuration in 3 rd partydatacenter as required Collaborate with the IT leaders to design and implement solutions with organizational objectives,policies and procedures in mind Respond to email and phone requests when required Respond to tickets within the help desk software Update network hardware and software Available for on call escalation Maintain network documentation and maintenance planQualificationsBachelor’s Degree or equivalent work experience required. VMWare, Microsoft, CISSP or CCNA/CCNPcertifications would be an asset.SummaryVMWare ESXi and Hyper-V virtualization platforms Cisco, Palo Alto routing and firewall technology and protocols (VLAN/BGP) Cisco, Juniper and Dell switching fabric Advanced knowledge of APN’s and Mobile networks Experience setting up and migrating to the Cloud ( AWS, Azure, GCS) is desired Dell EqualLogic and Compellent SAN infrastructure iSCSI Technology Windows 10 and Windows Server 2008 R2/2012 Microsoft Active Directory, DNS, DHCP CrowdStrike desktop/server security technologies Solid understanding of Linux variants Experience with Rapid 7 or other MDR type products is a big plus SNMP, network monitoring and network performance PowerShell and/or VBA scripting is a plus Office 365, Azure and AWS Cloud, MSSQL Server 2008 R2/2012/2014/2016 is a plus Mobile device experience (Windows Mobile/Android/Apple/Windows CE)Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Knowlton, Québec
      • Permanent
      Status: Full Time - PermanentTitle: IT TechnicianSchedule: 8-Hour DAY Shift, 7:45 a.m. to 4:30 a.m. with a 45-minute lunchStart Date: As soon as possibleLocation: 315 Knowlton Rd. Knowlton, QC.Reports to: IT SupervisorSalary range: To be discussed, depending on experienceAre you looking for a full-time permanent job that offers you employment security and several opportunities for internal growth? Would you like to be part of a renowned company that is a global provider of value-added solutions for many of the world's leading brands in the beauty, personal care and home care categories? Are you a team player with a strong focus on safety? Do you enjoy working in a fast-paced environment? Look no further and join our rapidly growing team at kdc/one in Knowlton, QC, as we are looking for a motivated IT TECHNICIAN just like you! YOUR ROLE AS AN IT TECHNICIAN: The IT Technician is responsible for supporting the users et and see to stable operation of the organization’s desktop computing environment and in-house computer network, in accordance with enterprise-wide policies and procedures. This includes ensuring continuity of computer system services for end-users by providing the technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems. That person will be part of the local IT Team as the level 1 support for the Knowlton location. The IT Technician will also collaborate with the System Administrators to ensure efficient operations and minimize downtime.Advantages●A fun and dynamic environment that welcomes diversity in all its forms, talent, ideas, and creativity; ●A fun and dynamic environment that welcomes diversity in all its forms, talent, ideas, and creativity;●8h day schedule;●Vacation: 3 weeks upon hiring;●Bonus: 5% of annual salary (if we reach our objectives);●RRSP;●Group insurance (complete range: vision, medication, life insurance, long-term disability, dental option);●Free parking;●Cafeteria inside the facility.●Free products every 2-3 months or so + possibility to buy them;●Referral bonus of $1,000 after 3-6-9 monthsResponsibilities•Performs on-site analysis, diagnosis, and resolution of complex desktop issues for end-users; this includes software, hardware and peripherals support;•Recommends and implements corrective solutions, for onsite and offsite users;•Liaise with other IT groups within the organization or third-party support and PC equipment vendors;•Installs, configures, tests, maintains, monitors, and troubleshoots end-user desktop hardware, software, and network peripheral devices and cabling;•Responds to tickets assigned by the Help Desk system (Manage Engine Service Desk) and see to their completion. These tickets will come from users as well as other IT Teams;•Liaises with desktop end users to provide training and support on all issues;•Performs systems asset management, including maintenance of desktop and network device inventory;•Participate in identifying infrastructure related issues;•Sees to the application of corporate and local policies as well as the kdc/one IT Security Guidelines;•Collaborate with the Systems Administrators (level 2-3 support) in optimizing the network management and supports the implementation of desktop and infrastructure projects;•Performs other duties as assigned.Qualifications•DEC in computer science or BAC + 2 to BAC + 5;•Minimum of 3 years of experience in IT support;•Excellent technical knowledge of PC and office equipment including business desktops, laptops, printers, scanners, etc. ;•Experience in supporting and troubleshooting hardware, systems and applications;•Experience in supporting Microsoft Windows applications and the Microsoft Office 365 collaborative suite;•Working technical knowledge of current protocols, operating systems and standards;•Ability to use tools, components and peripheral accessories;•Able to read and understand technical manuals, procedural documentation and guides;•Fluency in French and English, both written and oral;•Experience in an industrial environment (an asset);•Knowledge of ITIL (an asset).SKILLS REQUIRED:•Strong “customer service” orientation;•Analytical and problem-solving skills, with particular attention to detail;•Strong communication skills - ability to present ideas in friendly language;•Well organized, methodical and good time management;•Motivated and results oriented, with the ability to prioritize and execute tasks effectively in a high-pressure environment;•Ability to learn quickly;•Able to adapt and work in a constantly changing environment.SummaryApplication instructions: I would love to hear from you! If this IT TECHNICIAN position sound like an interesting opportunity, please send us your cover letter and resume to andres.velilla@randstad.ca. Background: kdc/one is a trusted, global provider of value-added solutions to many of the world’s leading brands in the beauty, personal care, and home care categories. We partner closely with customers as a critical enabler of their success through ideation, formulation, design, packaging and manufacturing of products. Every year, we help develop and manufacture products for brands sold in countries all over the world. kdc/one is an equal opportunity employer. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different. REASON FOR WORKING KNOWLTON, QC:•Here is the perfect balance. The dynamic balance that we all seek between the realization of our personal and professional dreams. The balance between proximity to major centers, with all the urbanity they provide, and rurality with its generous nature and diversified activities.•Here, 40,000 students learn and develop skills through nearly 900 post-secondary programs and training and more than 100 vocational training programs. A wealth that generates creativity, a taste for going beyond and opening up to the world.•Here, it is also health through the practice of activities of all kinds and through healthy lifestyles. Here, the playground is huge and nearby: peaks, trails, rivers, lakes, infrastructures and sports clubs. Whether you are a Sunday athlete or a high level athlete, you will find something to keep you in shape!•Here, the landscapes of the Townships are varied and its nature is generous: lakes, rivers, mountains, vines, marshes, conifers, deciduous trees, valleys. Our bucolic landscapes encourage contemplation and letting go. In the fall, the landscapes ignite to create a panorama typical of southern Quebec.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Status: Full Time - PermanentTitle: IT TechnicianSchedule: 8-Hour DAY Shift, 7:45 a.m. to 4:30 a.m. with a 45-minute lunchStart Date: As soon as possibleLocation: 315 Knowlton Rd. Knowlton, QC.Reports to: IT SupervisorSalary range: To be discussed, depending on experienceAre you looking for a full-time permanent job that offers you employment security and several opportunities for internal growth? Would you like to be part of a renowned company that is a global provider of value-added solutions for many of the world's leading brands in the beauty, personal care and home care categories? Are you a team player with a strong focus on safety? Do you enjoy working in a fast-paced environment? Look no further and join our rapidly growing team at kdc/one in Knowlton, QC, as we are looking for a motivated IT TECHNICIAN just like you! YOUR ROLE AS AN IT TECHNICIAN: The IT Technician is responsible for supporting the users et and see to stable operation of the organization’s desktop computing environment and in-house computer network, in accordance with enterprise-wide policies and procedures. This includes ensuring continuity of computer system services for end-users by providing the technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems. That person will be part of the local IT Team as the level 1 support for the Knowlton location. The IT Technician will also collaborate with the System Administrators to ensure efficient operations and minimize downtime.Advantages●A fun and dynamic environment that welcomes diversity in all its forms, talent, ideas, and creativity; ●A fun and dynamic environment that welcomes diversity in all its forms, talent, ideas, and creativity;●8h day schedule;●Vacation: 3 weeks upon hiring;●Bonus: 5% of annual salary (if we reach our objectives);●RRSP;●Group insurance (complete range: vision, medication, life insurance, long-term disability, dental option);●Free parking;●Cafeteria inside the facility.●Free products every 2-3 months or so + possibility to buy them;●Referral bonus of $1,000 after 3-6-9 monthsResponsibilities•Performs on-site analysis, diagnosis, and resolution of complex desktop issues for end-users; this includes software, hardware and peripherals support;•Recommends and implements corrective solutions, for onsite and offsite users;•Liaise with other IT groups within the organization or third-party support and PC equipment vendors;•Installs, configures, tests, maintains, monitors, and troubleshoots end-user desktop hardware, software, and network peripheral devices and cabling;•Responds to tickets assigned by the Help Desk system (Manage Engine Service Desk) and see to their completion. These tickets will come from users as well as other IT Teams;•Liaises with desktop end users to provide training and support on all issues;•Performs systems asset management, including maintenance of desktop and network device inventory;•Participate in identifying infrastructure related issues;•Sees to the application of corporate and local policies as well as the kdc/one IT Security Guidelines;•Collaborate with the Systems Administrators (level 2-3 support) in optimizing the network management and supports the implementation of desktop and infrastructure projects;•Performs other duties as assigned.Qualifications•DEC in computer science or BAC + 2 to BAC + 5;•Minimum of 3 years of experience in IT support;•Excellent technical knowledge of PC and office equipment including business desktops, laptops, printers, scanners, etc. ;•Experience in supporting and troubleshooting hardware, systems and applications;•Experience in supporting Microsoft Windows applications and the Microsoft Office 365 collaborative suite;•Working technical knowledge of current protocols, operating systems and standards;•Ability to use tools, components and peripheral accessories;•Able to read and understand technical manuals, procedural documentation and guides;•Fluency in French and English, both written and oral;•Experience in an industrial environment (an asset);•Knowledge of ITIL (an asset).SKILLS REQUIRED:•Strong “customer service” orientation;•Analytical and problem-solving skills, with particular attention to detail;•Strong communication skills - ability to present ideas in friendly language;•Well organized, methodical and good time management;•Motivated and results oriented, with the ability to prioritize and execute tasks effectively in a high-pressure environment;•Ability to learn quickly;•Able to adapt and work in a constantly changing environment.SummaryApplication instructions: I would love to hear from you! If this IT TECHNICIAN position sound like an interesting opportunity, please send us your cover letter and resume to andres.velilla@randstad.ca. Background: kdc/one is a trusted, global provider of value-added solutions to many of the world’s leading brands in the beauty, personal care, and home care categories. We partner closely with customers as a critical enabler of their success through ideation, formulation, design, packaging and manufacturing of products. Every year, we help develop and manufacture products for brands sold in countries all over the world. kdc/one is an equal opportunity employer. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different. REASON FOR WORKING KNOWLTON, QC:•Here is the perfect balance. The dynamic balance that we all seek between the realization of our personal and professional dreams. The balance between proximity to major centers, with all the urbanity they provide, and rurality with its generous nature and diversified activities.•Here, 40,000 students learn and develop skills through nearly 900 post-secondary programs and training and more than 100 vocational training programs. A wealth that generates creativity, a taste for going beyond and opening up to the world.•Here, it is also health through the practice of activities of all kinds and through healthy lifestyles. Here, the playground is huge and nearby: peaks, trails, rivers, lakes, infrastructures and sports clubs. Whether you are a Sunday athlete or a high level athlete, you will find something to keep you in shape!•Here, the landscapes of the Townships are varied and its nature is generous: lakes, rivers, mountains, vines, marshes, conifers, deciduous trees, valleys. Our bucolic landscapes encourage contemplation and letting go. In the fall, the landscapes ignite to create a panorama typical of southern Quebec.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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