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      • North York, Ontario
      • Permanent
      Are you a bilingual (French/English) customer service and order management professional looking for a permanent opportunity that will further your career? Are you someone who can work with minimal supervision and also demonstrate leadership? Do you pride yourself on your ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Sr. Bilingual (French/English) Customer Service Associate with order management experience for a leading pharmaceutical company located in Thornhill. Working as part of a lean team, the Sr. Bilingual Customer Service Associate will provide order management support for the company’s customers with a focus on French-speaking clientele. This is a permanent opportunity for a senior candidate with the right skills who is looking for a new challenge in their career. The Sr. Bilingual Customer Service Associate position is a work-from-home opportunity in the beginning; however, the successful candidate must be available to work in the company’s Thornhill office when required. We are ideally looking for an individual with the right skill set to be able to start by the first week of July 2021.AdvantagesWhat’s in it for YOU as a Sr. Bilingual Customer Service Associate? - Amazing opportunity to be a part of a global brand and begin a new chapter of your professional career - Competitive Package: 70K Annual salary - Excellent benefits and perks- Monday to Friday - 37.5-hour work with great work-life balance - Guaranteed growth for outstanding performers in the company with the great work culture- Opportunity to expand your professional network- Great location in Thornhill ResponsibilitiesWhat YOU will be doing as a Sr. Bilingual Customer Service Associate: •Order Management: completing the customer order process, creating customer accounts, order placement, refunds or exchanges, resolving customer complaints in an accurate and timely manner•Reviewing orders for pricing, products, availability, expiry dating, and discontinued items, and makes adjustments as necessary for release by end of a business day; Ensuring all regional and contract pricing is up to date •Advising sales reps and customers of backorders and processes, handling order status queries; responding to customer inquiries; directing requests and unresolved issues to the designated resource•Identifying and resolving issues that arise in the process, including After Sales Service claims •Liaising with internal departments and 4PL business partners•Responsible for customer service metrics for accounts served and relevant reporting•Developing and measures key performance indicators to determine and improve the effectiveness of customer service activities•Ensuring an efficient order management process that reduces errors and meets cycle time requirements•Building strong relationships and work effectively with internal stakeholders – Supply Chain, Master data, Finance, QA, Plants, and external 4PL partners to improve customer service process and effectivenessQualificationsWhat YOU bring to the role of Sr. Bilingual Customer Service Representative: - Bilingualism is a MUST - you can read, write and speak in both languages effectively (French and English)- Bachelor’s degree in Business Administration or Supply Chain is preferred- 6+ years customer service in pharmaceutical or CPG industries, experience in both B2B and B2C business, as well as Supply Chain is an asset- Knowledge of MS Office tools, experience in leading/ participating ERP implementation (ex. SAP) an asset- Strong customer focus, excellent interpersonal and communication skills; skillful to handle complaints- Demonstrated ability to cultivate collaborative relationships with both internal and external 4PL partners -Results-focused and driven by performance, with a keen sense of organizations and prioritization- Strong work ethic, ability to work in a fast-paced environment and multitaskSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and Deirdra Wadden at deirdra.wadden@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Sr. Bilingual Customer Service Associate Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a bilingual (French/English) customer service and order management professional looking for a permanent opportunity that will further your career? Are you someone who can work with minimal supervision and also demonstrate leadership? Do you pride yourself on your ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Sr. Bilingual (French/English) Customer Service Associate with order management experience for a leading pharmaceutical company located in Thornhill. Working as part of a lean team, the Sr. Bilingual Customer Service Associate will provide order management support for the company’s customers with a focus on French-speaking clientele. This is a permanent opportunity for a senior candidate with the right skills who is looking for a new challenge in their career. The Sr. Bilingual Customer Service Associate position is a work-from-home opportunity in the beginning; however, the successful candidate must be available to work in the company’s Thornhill office when required. We are ideally looking for an individual with the right skill set to be able to start by the first week of July 2021.AdvantagesWhat’s in it for YOU as a Sr. Bilingual Customer Service Associate? - Amazing opportunity to be a part of a global brand and begin a new chapter of your professional career - Competitive Package: 70K Annual salary - Excellent benefits and perks- Monday to Friday - 37.5-hour work with great work-life balance - Guaranteed growth for outstanding performers in the company with the great work culture- Opportunity to expand your professional network- Great location in Thornhill ResponsibilitiesWhat YOU will be doing as a Sr. Bilingual Customer Service Associate: •Order Management: completing the customer order process, creating customer accounts, order placement, refunds or exchanges, resolving customer complaints in an accurate and timely manner•Reviewing orders for pricing, products, availability, expiry dating, and discontinued items, and makes adjustments as necessary for release by end of a business day; Ensuring all regional and contract pricing is up to date •Advising sales reps and customers of backorders and processes, handling order status queries; responding to customer inquiries; directing requests and unresolved issues to the designated resource•Identifying and resolving issues that arise in the process, including After Sales Service claims •Liaising with internal departments and 4PL business partners•Responsible for customer service metrics for accounts served and relevant reporting•Developing and measures key performance indicators to determine and improve the effectiveness of customer service activities•Ensuring an efficient order management process that reduces errors and meets cycle time requirements•Building strong relationships and work effectively with internal stakeholders – Supply Chain, Master data, Finance, QA, Plants, and external 4PL partners to improve customer service process and effectivenessQualificationsWhat YOU bring to the role of Sr. Bilingual Customer Service Representative: - Bilingualism is a MUST - you can read, write and speak in both languages effectively (French and English)- Bachelor’s degree in Business Administration or Supply Chain is preferred- 6+ years customer service in pharmaceutical or CPG industries, experience in both B2B and B2C business, as well as Supply Chain is an asset- Knowledge of MS Office tools, experience in leading/ participating ERP implementation (ex. SAP) an asset- Strong customer focus, excellent interpersonal and communication skills; skillful to handle complaints- Demonstrated ability to cultivate collaborative relationships with both internal and external 4PL partners -Results-focused and driven by performance, with a keen sense of organizations and prioritization- Strong work ethic, ability to work in a fast-paced environment and multitaskSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and Deirdra Wadden at deirdra.wadden@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Sr. Bilingual Customer Service Associate Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • North York, Ontario
      • Permanent
      Are you a bilingual (French/English) customer service and order management professional looking for a permanent opportunity that will further your career? Are you someone who can work with minimal supervision and also demonstrate leadership? Do you pride yourself on your ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Sr. Bilingual (French/English) Customer Service Associate with order management experience for a leading pharmaceutical company located in Thornhill. Working as part of a lean team, the Sr. Bilingual Customer Service Associate will provide order management support for the company’s customers with a focus on French-speaking clientele. This is a permanent opportunity for a senior candidate with the right skills who is looking for a new challenge in their career. The Sr. Bilingual Customer Service Associate position is a work-from-home opportunity in the beginning; however, the successful candidate must be available to work in the company’s Thornhill office when required. We are ideally looking for an individual with the right skill set to be able to start by the first week of July 2021.AdvantagesWhat’s in it for YOU as a Sr. Bilingual Customer Service Associate? - Amazing opportunity to be a part of a global brand and begin a new chapter of your professional career - Competitive Package: 70K Annual salary - Excellent benefits and perks- Monday to Friday - 37.5-hour work with great work-life balance - Guaranteed growth for outstanding performers in the company with the great work culture- Opportunity to expand your professional network- Great location in Thornhill ResponsibilitiesWhat YOU will be doing as a Sr. Bilingual Customer Service Associate: •Order Management: completing the customer order process, creating customer accounts, order placement, refunds or exchanges, resolving customer complaints in an accurate and timely manner•Reviewing orders for pricing, products, availability, expiry dating, and discontinued items, and makes adjustments as necessary for release by end of a business day; Ensuring all regional and contract pricing is up to date •Advising sales reps and customers of backorders and processes, handling order status queries; responding to customer inquiries; directing requests and unresolved issues to the designated resource•Identifying and resolving issues that arise in the process, including After Sales Service claims •Liaising with internal departments and 4PL business partners•Responsible for customer service metrics for accounts served and relevant reporting•Developing and measures key performance indicators to determine and improve the effectiveness of customer service activities•Ensuring an efficient order management process that reduces errors and meets cycle time requirements•Building strong relationships and work effectively with internal stakeholders – Supply Chain, Master data, Finance, QA, Plants, and external 4PL partners to improve customer service process and effectivenessQualificationsWhat YOU bring to the role of Sr. Bilingual Customer Service Representative: - Bilingualism is a MUST - you can read, write and speak in both languages effectively (French and English)- Bachelor’s degree in Business Administration or Supply Chain is preferred- 6+ years customer service in pharmaceutical or CPG industries, experience in both B2B and B2C business, as well as Supply Chain is an asset- Knowledge of MS Office tools, experience in leading/ participating ERP implementation (ex. SAP) an asset- Strong customer focus, excellent interpersonal and communication skills; skillful to handle complaints- Demonstrated ability to cultivate collaborative relationships with both internal and external 4PL partners -Results-focused and driven by performance, with a keen sense of organizations and prioritization- Strong work ethic, ability to work in a fast-paced environment and multitaskSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and Deirdra Wadden at deirdra.wadden@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Sr. Bilingual Customer Service Associate Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a bilingual (French/English) customer service and order management professional looking for a permanent opportunity that will further your career? Are you someone who can work with minimal supervision and also demonstrate leadership? Do you pride yourself on your ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Sr. Bilingual (French/English) Customer Service Associate with order management experience for a leading pharmaceutical company located in Thornhill. Working as part of a lean team, the Sr. Bilingual Customer Service Associate will provide order management support for the company’s customers with a focus on French-speaking clientele. This is a permanent opportunity for a senior candidate with the right skills who is looking for a new challenge in their career. The Sr. Bilingual Customer Service Associate position is a work-from-home opportunity in the beginning; however, the successful candidate must be available to work in the company’s Thornhill office when required. We are ideally looking for an individual with the right skill set to be able to start by the first week of July 2021.AdvantagesWhat’s in it for YOU as a Sr. Bilingual Customer Service Associate? - Amazing opportunity to be a part of a global brand and begin a new chapter of your professional career - Competitive Package: 70K Annual salary - Excellent benefits and perks- Monday to Friday - 37.5-hour work with great work-life balance - Guaranteed growth for outstanding performers in the company with the great work culture- Opportunity to expand your professional network- Great location in Thornhill ResponsibilitiesWhat YOU will be doing as a Sr. Bilingual Customer Service Associate: •Order Management: completing the customer order process, creating customer accounts, order placement, refunds or exchanges, resolving customer complaints in an accurate and timely manner•Reviewing orders for pricing, products, availability, expiry dating, and discontinued items, and makes adjustments as necessary for release by end of a business day; Ensuring all regional and contract pricing is up to date •Advising sales reps and customers of backorders and processes, handling order status queries; responding to customer inquiries; directing requests and unresolved issues to the designated resource•Identifying and resolving issues that arise in the process, including After Sales Service claims •Liaising with internal departments and 4PL business partners•Responsible for customer service metrics for accounts served and relevant reporting•Developing and measures key performance indicators to determine and improve the effectiveness of customer service activities•Ensuring an efficient order management process that reduces errors and meets cycle time requirements•Building strong relationships and work effectively with internal stakeholders – Supply Chain, Master data, Finance, QA, Plants, and external 4PL partners to improve customer service process and effectivenessQualificationsWhat YOU bring to the role of Sr. Bilingual Customer Service Representative: - Bilingualism is a MUST - you can read, write and speak in both languages effectively (French and English)- Bachelor’s degree in Business Administration or Supply Chain is preferred- 6+ years customer service in pharmaceutical or CPG industries, experience in both B2B and B2C business, as well as Supply Chain is an asset- Knowledge of MS Office tools, experience in leading/ participating ERP implementation (ex. SAP) an asset- Strong customer focus, excellent interpersonal and communication skills; skillful to handle complaints- Demonstrated ability to cultivate collaborative relationships with both internal and external 4PL partners -Results-focused and driven by performance, with a keen sense of organizations and prioritization- Strong work ethic, ability to work in a fast-paced environment and multitaskSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and Deirdra Wadden at deirdra.wadden@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Sr. Bilingual Customer Service Associate Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Permanent
      • $27.00 - $29.00 per hour
      We are working with a non-retail pharmacy in the West end of the GTA with their search for an experienced Pharmacy Service Lead/Coordinator who has worked in a fast-paced pharmacy setting where duties have involved managing the quality of information entered into the prescription refill/ordering and billing system, delivery system and has been able to make changes and still ensure service excellence, patient safety and optimal patient care. This role involves working alongside other pharmacy leaders to support patient contact and service (including gathering and entering patient and prescription information into systems and ensuring efficient delivery and when changes to prescriptions occur, ensuring that the refills are processed/produced and billed appropriately). This role also involves working with pharmacy technology and managing any issues that may arise. This Coordinator will be a strong communicator, have an analytical mind with the ability to problem-solve, and will help manage change and facilitate the resolution of any escalations. Advantages- This permanent career opportunity offers full-time hours (5 days per week, 8-hour shifts). - Shift times may occur anywhere from 8 am through 8 pm and may include some Saturdays (if a Saturday is scheduled per business needs, then this candidate will get a day off during the week in lieu) - schedule would be provided in advance- This role is paid hourly- The successful candidate will be provided with a competitive hourly rate of pay, estimated to be in the $27-29/hr range (this is our estimate and as such, the hiring team may be open to discussion based on experience - all details regarding compensation will be discussed in confidence between the successful candidate and the hiring team), paid vacation, and a comprehensive benefits package. - Family feel to this pharmacy - fantastic staff - very stable workforce and incredible leadership! - This is a direct-hire, permanent career opportunity, meaning the successful candidate will be on our client's payroll from day one.Responsibilities- Managing patient information and deliveries- Working in concert with a Pharmacist to support patient care and service excellence- Problem solving and supporting other team members (pharmacy assistants, logistics team members, etc.) if they have issues relating to the delivery of pharmacy services and helping to resolve issues relating to prescription changes, shortages, technology, etc.- Providing direct service and problem solving using telephone, email and other resources that will be at your disposal- Administrative and other tasks as required (this is a non-patient-facing role)Qualifications- Current or prior experience as a Pharmacy Operations Coordinator / Lead or Supervisor, Assistant Manager or Pharmacy Operations or Project Manager is required- Completion of RPhT education and licensing would be an asset- Current or prior experience in any type of Pharmacy setting where you completed billing/adjudication/communication with insurance companies regarding coverage, worked to support the delivery of patient prescriptions on-time is required- Prior experience supporting pharmacy technology is an asset (PACMED, PacVision, etc.)- Prior experience supporting/coaching other pharmacy assistants or pharmacy team members with the delivery of service, developing team members to grow with the organization, and monitoring team production in a customer service management style role preferred- Current or prior experience in Long Term Care, Specialty, Central Fill, Hospital, Mail Order/Online or High Volume Retail/Community pharmacy setting required- Computer proficiency (pharmacy software) is required including billing/adjudication - Strong written verbal and computer skills are required - Positive outlook with a strong work ethic required- Deadline-oriented and strong prioritization and organizational skills a must; willing to go the extra mile to ensure patients get their prescriptions on-time!SummaryQualified, available and interested candidates are encouraged click "apply" on this page and submit an application via Randstad Canada's confidential career portal. We thank all applicants, but only those selected for interviews will be contacted immediately.Randstad Canada and the organizations we recruit for value diversity and are equal opportunity employers. We are committed to providing accommodations for applicants, upon request, at any stage of the recruitment process in accordance with relevant provincial accessibility legislation and Human Rights Code(s). All applicants must make their requirements known when contacted.We appreciate your application and thank you for your interest!------------------------------------------------------------------------------------Meet Randstad Healthcare's Clinical & Management Division:Randstad Canada's Healthcare Clinical & Management Division recruits exclusively for direct-hire permanent and long-term contract allied healthcare and healthcare leadership employment opportunities, on behalf of healthcare companies across Canada. The Central Region Healthcare Division is based in Mississauga, Ontario, where we also have a team available to support your Healthcare Administrative Support-related requirements. Randstad Canada's Healthcare team in Quebec also has an incredible track record of success supporting healthcare administrative, clinical and management professionals and related recruits, throughout Quebec!The Healthcare Clinical & Management Division focuses primarily on clinical and operational roles at staff, management and senior management levels in Pharmacy, Optical, Disability Management, Nursing, Medical Lab and Health Charity sectors. We support progressive employers in a variety of professional healthcare practice settings who are looking for fantastic healthcare-educated and experienced candidates like you!All communication is strictly confidential - we treat your personal information, and your confidential job search overall, with a great deal of respect.There is absolutely no cost whatsoever for job seekers to use our services. We are hired by companies to help facilitate the recruitment and selection process and support candidates as they look to find rewarding work that can carry them forward - human forward. Watch this video to learn what we mean by "human forward:" https://www.youtube.com/watch?v=1cObQpA9sA0Our involvement in the direct-hire recruitment process does not affect candidate compensation in any way.Why apply for this opportunity via Randstad Canada – what is the process?When you apply for a career opportunity via Randstad's Healthcare Clinical & Management Division, we will discuss the role with you prior to presenting your information to our client, to determine whether or not the role suits your needs on various levels. If there is a good fit between our client’s requirements and your background, and your career path/company culture ‘likes,’ then we will professionally represent your profile directly to the hiring manager. We help manage the recruitment process. We will get you timely feedback concerning your application so you know where you stand. If hired, you are our client’s employee from day one. Our involvement does not affect compensation in any way.Thank you for your interest in this opportunity, and for taking the time to learn about Randstad Canada's Healthcare Clinical & Management Division's professional recruitment services! We look forward to reviewing your application.We ask that you kindly submit any resumes/applications through the career portal exclusively, however, questions about our Healthcare Service offerings are welcome to be directed to Jennifer Andrew, Director, Health Services at jennifer.andrew@randstad.caThank you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are working with a non-retail pharmacy in the West end of the GTA with their search for an experienced Pharmacy Service Lead/Coordinator who has worked in a fast-paced pharmacy setting where duties have involved managing the quality of information entered into the prescription refill/ordering and billing system, delivery system and has been able to make changes and still ensure service excellence, patient safety and optimal patient care. This role involves working alongside other pharmacy leaders to support patient contact and service (including gathering and entering patient and prescription information into systems and ensuring efficient delivery and when changes to prescriptions occur, ensuring that the refills are processed/produced and billed appropriately). This role also involves working with pharmacy technology and managing any issues that may arise. This Coordinator will be a strong communicator, have an analytical mind with the ability to problem-solve, and will help manage change and facilitate the resolution of any escalations. Advantages- This permanent career opportunity offers full-time hours (5 days per week, 8-hour shifts). - Shift times may occur anywhere from 8 am through 8 pm and may include some Saturdays (if a Saturday is scheduled per business needs, then this candidate will get a day off during the week in lieu) - schedule would be provided in advance- This role is paid hourly- The successful candidate will be provided with a competitive hourly rate of pay, estimated to be in the $27-29/hr range (this is our estimate and as such, the hiring team may be open to discussion based on experience - all details regarding compensation will be discussed in confidence between the successful candidate and the hiring team), paid vacation, and a comprehensive benefits package. - Family feel to this pharmacy - fantastic staff - very stable workforce and incredible leadership! - This is a direct-hire, permanent career opportunity, meaning the successful candidate will be on our client's payroll from day one.Responsibilities- Managing patient information and deliveries- Working in concert with a Pharmacist to support patient care and service excellence- Problem solving and supporting other team members (pharmacy assistants, logistics team members, etc.) if they have issues relating to the delivery of pharmacy services and helping to resolve issues relating to prescription changes, shortages, technology, etc.- Providing direct service and problem solving using telephone, email and other resources that will be at your disposal- Administrative and other tasks as required (this is a non-patient-facing role)Qualifications- Current or prior experience as a Pharmacy Operations Coordinator / Lead or Supervisor, Assistant Manager or Pharmacy Operations or Project Manager is required- Completion of RPhT education and licensing would be an asset- Current or prior experience in any type of Pharmacy setting where you completed billing/adjudication/communication with insurance companies regarding coverage, worked to support the delivery of patient prescriptions on-time is required- Prior experience supporting pharmacy technology is an asset (PACMED, PacVision, etc.)- Prior experience supporting/coaching other pharmacy assistants or pharmacy team members with the delivery of service, developing team members to grow with the organization, and monitoring team production in a customer service management style role preferred- Current or prior experience in Long Term Care, Specialty, Central Fill, Hospital, Mail Order/Online or High Volume Retail/Community pharmacy setting required- Computer proficiency (pharmacy software) is required including billing/adjudication - Strong written verbal and computer skills are required - Positive outlook with a strong work ethic required- Deadline-oriented and strong prioritization and organizational skills a must; willing to go the extra mile to ensure patients get their prescriptions on-time!SummaryQualified, available and interested candidates are encouraged click "apply" on this page and submit an application via Randstad Canada's confidential career portal. We thank all applicants, but only those selected for interviews will be contacted immediately.Randstad Canada and the organizations we recruit for value diversity and are equal opportunity employers. We are committed to providing accommodations for applicants, upon request, at any stage of the recruitment process in accordance with relevant provincial accessibility legislation and Human Rights Code(s). All applicants must make their requirements known when contacted.We appreciate your application and thank you for your interest!------------------------------------------------------------------------------------Meet Randstad Healthcare's Clinical & Management Division:Randstad Canada's Healthcare Clinical & Management Division recruits exclusively for direct-hire permanent and long-term contract allied healthcare and healthcare leadership employment opportunities, on behalf of healthcare companies across Canada. The Central Region Healthcare Division is based in Mississauga, Ontario, where we also have a team available to support your Healthcare Administrative Support-related requirements. Randstad Canada's Healthcare team in Quebec also has an incredible track record of success supporting healthcare administrative, clinical and management professionals and related recruits, throughout Quebec!The Healthcare Clinical & Management Division focuses primarily on clinical and operational roles at staff, management and senior management levels in Pharmacy, Optical, Disability Management, Nursing, Medical Lab and Health Charity sectors. We support progressive employers in a variety of professional healthcare practice settings who are looking for fantastic healthcare-educated and experienced candidates like you!All communication is strictly confidential - we treat your personal information, and your confidential job search overall, with a great deal of respect.There is absolutely no cost whatsoever for job seekers to use our services. We are hired by companies to help facilitate the recruitment and selection process and support candidates as they look to find rewarding work that can carry them forward - human forward. Watch this video to learn what we mean by "human forward:" https://www.youtube.com/watch?v=1cObQpA9sA0Our involvement in the direct-hire recruitment process does not affect candidate compensation in any way.Why apply for this opportunity via Randstad Canada – what is the process?When you apply for a career opportunity via Randstad's Healthcare Clinical & Management Division, we will discuss the role with you prior to presenting your information to our client, to determine whether or not the role suits your needs on various levels. If there is a good fit between our client’s requirements and your background, and your career path/company culture ‘likes,’ then we will professionally represent your profile directly to the hiring manager. We help manage the recruitment process. We will get you timely feedback concerning your application so you know where you stand. If hired, you are our client’s employee from day one. Our involvement does not affect compensation in any way.Thank you for your interest in this opportunity, and for taking the time to learn about Randstad Canada's Healthcare Clinical & Management Division's professional recruitment services! We look forward to reviewing your application.We ask that you kindly submit any resumes/applications through the career portal exclusively, however, questions about our Healthcare Service offerings are welcome to be directed to Jennifer Andrew, Director, Health Services at jennifer.andrew@randstad.caThank you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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