- Randstad is seeking a highly organized and detail-oriented Training Coordinator to join our team at Toronto Pearson Airport. This on-site position requires excellent communication skills and the ability to manage multiple tasks simultaneously in a fast-paced environment. The role involves coordinating training sessions, managing associated documentation, and providing administrative support to our client.Position: Training CoordinatorShift: 5 days a week,Randstad is seeking a highly organized and detail-oriented Training Coordinator to join our team at Toronto Pearson Airport. This on-site position requires excellent communication skills and the ability to manage multiple tasks simultaneously in a fast-paced environment. The role involves coordinating training sessions, managing associated documentation, and providing administrative support to our client.Position: Training CoordinatorShift: 5 days a week,
- We’re looking for a dedicated and technically-minded Product Support Specialist to join a growing software team that delivers industry-leading solutions across sectors like hospitality, retail, and professional services. In this role, you’ll be the trusted first point of contact for clients—helping them resolve system issues, guiding them through product features, and ensuring they get the most value from our software.This is a great opportunity for someonWe’re looking for a dedicated and technically-minded Product Support Specialist to join a growing software team that delivers industry-leading solutions across sectors like hospitality, retail, and professional services. In this role, you’ll be the trusted first point of contact for clients—helping them resolve system issues, guiding them through product features, and ensuring they get the most value from our software.This is a great opportunity for someon
- AV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs aAV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs a
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: St-Laurent, Quebec (Hybrid)Salary: $ 22.52 per hourDuration: 12 months (Possibility of Extension)Global opportunities for professional growth and developmentThis role will be remote the majority of the time with an eAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: St-Laurent, Quebec (Hybrid)Salary: $ 22.52 per hourDuration: 12 months (Possibility of Extension)Global opportunities for professional growth and developmentThis role will be remote the majority of the time with an e
- We’re seeking a Production Support Analyst to join a global team that keeps mission-critical finance systems running smoothly. You'll play a vital role supporting internal finance and trading desk systems, helping ensure stability, resilience, and performance of key applications.As part of a “follow-the-sun” model, you’ll collaborate with colleagues around the globe, supporting users and systems for one of the world’s leading financial organizations. ThisWe’re seeking a Production Support Analyst to join a global team that keeps mission-critical finance systems running smoothly. You'll play a vital role supporting internal finance and trading desk systems, helping ensure stability, resilience, and performance of key applications.As part of a “follow-the-sun” model, you’ll collaborate with colleagues around the globe, supporting users and systems for one of the world’s leading financial organizations. This
- Are you an experienced Sales Coordinator? Our Client is looking for an expert to help better their service in Downtown Toronto. As a Sales Support Coordinator (SSC), you play a key role in supporting the day-to-day operations of the sales team and ensuring seamless coordination with advisors, wholesalers, and internal stakeholders. Your responsibilities span relationship management, meeting coordination, administrative support, reporting, and analytical taAre you an experienced Sales Coordinator? Our Client is looking for an expert to help better their service in Downtown Toronto. As a Sales Support Coordinator (SSC), you play a key role in supporting the day-to-day operations of the sales team and ensuring seamless coordination with advisors, wholesalers, and internal stakeholders. Your responsibilities span relationship management, meeting coordination, administrative support, reporting, and analytical ta
- Job Title: Sales Support SpecialistAre you a highly organized and detail-oriented professional with a passion for sales support? Do you thrive in a role where your work is crucial to a team's success? Our client in Mississauga is seeking a dynamic and dedicated Sales Support Specialist to join their team on a permanent, full-time basis. This is an ideal opportunity for a professional who thrives in a collaborative, fast-paced environment and is eager to beJob Title: Sales Support SpecialistAre you a highly organized and detail-oriented professional with a passion for sales support? Do you thrive in a role where your work is crucial to a team's success? Our client in Mississauga is seeking a dynamic and dedicated Sales Support Specialist to join their team on a permanent, full-time basis. This is an ideal opportunity for a professional who thrives in a collaborative, fast-paced environment and is eager to be
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you! The Offline Support Representative will be reporting to the Shared Services Manager, the qualified individual will be responsible for ensuring that the appropriate controls are in place to monitor complianceAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you! The Offline Support Representative will be reporting to the Shared Services Manager, the qualified individual will be responsible for ensuring that the appropriate controls are in place to monitor compliance
- Sales Support CoordinatorAre you a highly organized and proactive individual who excels at building relationships and enhancing customer experiences? We're seeking a Sales Support Coordinator to be a vital part of a dynamic sales team for a leading global brand in Burlington, Ontario. This permanent position offers a fantastic chance to contribute directly to their success and client satisfaction, with a salary between $60,000 and $65,000 annually.This isSales Support CoordinatorAre you a highly organized and proactive individual who excels at building relationships and enhancing customer experiences? We're seeking a Sales Support Coordinator to be a vital part of a dynamic sales team for a leading global brand in Burlington, Ontario. This permanent position offers a fantastic chance to contribute directly to their success and client satisfaction, with a salary between $60,000 and $65,000 annually.This is
- Our client, a leading financial institution, is seeking an experienced Windows Support Engineer to join their team and play a critical role in maintaining and enhancing their hybrid Windows server environment. Under the direction of the Assistant Director, OS Platform and Operational Compliance, you will support both on-premises and cloud infrastructure, provide level 2 technical support, and work closely with application owners and developers to ensure syOur client, a leading financial institution, is seeking an experienced Windows Support Engineer to join their team and play a critical role in maintaining and enhancing their hybrid Windows server environment. Under the direction of the Assistant Director, OS Platform and Operational Compliance, you will support both on-premises and cloud infrastructure, provide level 2 technical support, and work closely with application owners and developers to ensure sy
- Are you someone with an interest in the automation industry and a technical/mechanical background or education looking for an opportunity to make an impact by collaborating with a top notch sales team?Our client is a global leader in manufacturing key components for automated processing and manufacturing equipment with applications in virtually any industry. They are looking to add a Sales Support Specialist to their team for a long-term permanent positionAre you someone with an interest in the automation industry and a technical/mechanical background or education looking for an opportunity to make an impact by collaborating with a top notch sales team?Our client is a global leader in manufacturing key components for automated processing and manufacturing equipment with applications in virtually any industry. They are looking to add a Sales Support Specialist to their team for a long-term permanent position
- Do you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? We have the opportunity for you!Randstad is seeking a skilled and enthusiastic Bilingual French Technical Support Agent to join our client's team onsite in Richmond Hill, ON. This is a temporary-to-permaDo you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? We have the opportunity for you!Randstad is seeking a skilled and enthusiastic Bilingual French Technical Support Agent to join our client's team onsite in Richmond Hill, ON. This is a temporary-to-perma
- Are you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team leAre you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team le
- Do you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with theirDo you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with their
- Our Client is looking for a Bilingual IT Support Analyst to join their team in our Montreal office for a 12 month contract. The successful candidate must have a minimum of 3 to 5 years experience in IT support and will be responsible for assisting IT colleagues on special projects, identifying, researching, troubleshooting and resolving technical issues on any application or related hardware. Benefit from a hybrid work environment with 3 days in the officeOur Client is looking for a Bilingual IT Support Analyst to join their team in our Montreal office for a 12 month contract. The successful candidate must have a minimum of 3 to 5 years experience in IT support and will be responsible for assisting IT colleagues on special projects, identifying, researching, troubleshooting and resolving technical issues on any application or related hardware. Benefit from a hybrid work environment with 3 days in the office
- RoleThe Key User is a referent for the IT tools and systems used in the Amazon logistics center. He acts as a liaison between the operational teams and the IT teams, ensuring the proper use and optimization of the systems in place. This will essentially be an IT support type of position in a warehouse setting. Advantages DESIRED LEVEL OF EDUCATION1 to 2 years of study in higher education or equivalent by experience • TRAINING TOPICS IT – Security – SupportRoleThe Key User is a referent for the IT tools and systems used in the Amazon logistics center. He acts as a liaison between the operational teams and the IT teams, ensuring the proper use and optimization of the systems in place. This will essentially be an IT support type of position in a warehouse setting. Advantages DESIRED LEVEL OF EDUCATION1 to 2 years of study in higher education or equivalent by experience • TRAINING TOPICS IT – Security – Support
- The IDT Program Delivery Support role is responsible for supporting the documentation of business processes and requirements. This role will coordinate activities throughout the entire solution-delivery life-cycle, which includes requirements, process mapping, design, build, test, cut-over, go-live, and hyper-care. Alongside the Senior IDT Transformation Analyst, this position serves as a primary point of contact for cross-functional stakeholders. The goalThe IDT Program Delivery Support role is responsible for supporting the documentation of business processes and requirements. This role will coordinate activities throughout the entire solution-delivery life-cycle, which includes requirements, process mapping, design, build, test, cut-over, go-live, and hyper-care. Alongside the Senior IDT Transformation Analyst, this position serves as a primary point of contact for cross-functional stakeholders. The goal
- Are you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team leAre you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team le
- Seeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellenSeeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellen
- Join Our Senior Shop Team – Edmonton $28/hr Flexible Schedule Potential for Permanent RoleWe're seeking a dependable, hands-on individual with strong mechanical aptitude to support our experienced shop team in Edmonton. This is a great opportunity for someone who’s reliable, team-oriented, and willing to help out wherever needed. For the right fit, this could evolve into a long-term, permanent position.AdvantagesSchedule: 4–5 days/week, 8-hour shifts, fJoin Our Senior Shop Team – Edmonton $28/hr Flexible Schedule Potential for Permanent RoleWe're seeking a dependable, hands-on individual with strong mechanical aptitude to support our experienced shop team in Edmonton. This is a great opportunity for someone who’s reliable, team-oriented, and willing to help out wherever needed. For the right fit, this could evolve into a long-term, permanent position.AdvantagesSchedule: 4–5 days/week, 8-hour shifts, f
- Do you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by ClientAdvantages• 6-month contract• Monday to Friday• $25.5 /hour• Strong potentDo you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by ClientAdvantages• 6-month contract• Monday to Friday• $25.5 /hour• Strong potent
- Location: Our Client's Manufacturing Plant, Scarborough, ON Job Type: Part-Time (up to 24 hours/week), 18-month contractOur Client is seeking a motivated and enthusiastic Associate IT Support Specialist to join their team at their manufacturing plant in Scarborough. This is an excellent opportunity for individuals looking to kickstart their career in IT support, gain hands-on experience with emerging technologies, and contribute to a dynamic manufacturingLocation: Our Client's Manufacturing Plant, Scarborough, ON Job Type: Part-Time (up to 24 hours/week), 18-month contractOur Client is seeking a motivated and enthusiastic Associate IT Support Specialist to join their team at their manufacturing plant in Scarborough. This is an excellent opportunity for individuals looking to kickstart their career in IT support, gain hands-on experience with emerging technologies, and contribute to a dynamic manufacturing
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Remote roleCompetitive salaryDuration: 6 months (Possibility of Extension)Global opportunities for professional growth and devAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Remote roleCompetitive salaryDuration: 6 months (Possibility of Extension)Global opportunities for professional growth and dev
- Do you have experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary)? Do you have the ability to acquire knowledge of program area, IT Systems and business environment? If so, this would be a great opportunity for you!Our client is looking for an Intermediate Systems Administrator/Operations Support Specialist for a 9 month contract in Toronto.This is a hybDo you have experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary)? Do you have the ability to acquire knowledge of program area, IT Systems and business environment? If so, this would be a great opportunity for you!Our client is looking for an Intermediate Systems Administrator/Operations Support Specialist for a 9 month contract in Toronto.This is a hyb
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak?If so, this role may be for you! We are looking for a Bilingual Help Desk Support Junior who will be responsible for treating incident and service request for customer equipment and Invoicing.Advantages•Location: Montreal, Quebec•Payrate: $28/h•Global opportunities for professionaAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak?If so, this role may be for you! We are looking for a Bilingual Help Desk Support Junior who will be responsible for treating incident and service request for customer equipment and Invoicing.Advantages•Location: Montreal, Quebec•Payrate: $28/h•Global opportunities for professiona
- Are you known for your organizational skills, professionalism, and team spirit? Looking to contribute to the smooth running of a dynamic work environment, even for a short period? We need you!We are seeking a versatile and proactive individual to provide operational and general support during a two-week replacement period in a stimulating industrial environment.📌 Temporary Position – Administrative Support Clerk (2 weeks)📍 Industrial district of LongueuiAre you known for your organizational skills, professionalism, and team spirit? Looking to contribute to the smooth running of a dynamic work environment, even for a short period? We need you!We are seeking a versatile and proactive individual to provide operational and general support during a two-week replacement period in a stimulating industrial environment.📌 Temporary Position – Administrative Support Clerk (2 weeks)📍 Industrial district of Longueui
- Are you a tech-savvy IT Service Desk Support professional with a passion for solving problems and helping others? We’re looking for a motivated individual to join a dynamic and collaborative IT team within the federal government. This is an exclusive contract opportunity.As the first point of contact for technical support, you'll be essential to keeping operations running smoothly. You’ll be responsible for providing a wide range of support, from troubleshAre you a tech-savvy IT Service Desk Support professional with a passion for solving problems and helping others? We’re looking for a motivated individual to join a dynamic and collaborative IT team within the federal government. This is an exclusive contract opportunity.As the first point of contact for technical support, you'll be essential to keeping operations running smoothly. You’ll be responsible for providing a wide range of support, from troublesh
- Do you have experience working in the heavy equipment or construction equipment field as a technician?Are you looking to take a step out of the field?Are you fluently Bilingual in English/French?If you answered YES to the above, we want to talk to you!We are looking for a bilingual Technical Support Specialist to become part of a great team based out of a beautiful office in Pickering. This company is an industry leader in commercial, construction and resiDo you have experience working in the heavy equipment or construction equipment field as a technician?Are you looking to take a step out of the field?Are you fluently Bilingual in English/French?If you answered YES to the above, we want to talk to you!We are looking for a bilingual Technical Support Specialist to become part of a great team based out of a beautiful office in Pickering. This company is an industry leader in commercial, construction and resi
- Bilingual Sr. IT Production Support AnalystAre you passionate about technology, thrive on problem-solving, and want to make a meaningful impact? Our client is a leader in their insurance niche, and they are looking for a dynamic and Bilingual (French/English) Senior IT Production Support Analyst to keep their systems running smoothly!Advantages 13% annual bonus eligibilityThree weeks of vacation to start"Work From Anywhere" Days:If you live in the GTA, joiBilingual Sr. IT Production Support AnalystAre you passionate about technology, thrive on problem-solving, and want to make a meaningful impact? Our client is a leader in their insurance niche, and they are looking for a dynamic and Bilingual (French/English) Senior IT Production Support Analyst to keep their systems running smoothly!Advantages 13% annual bonus eligibilityThree weeks of vacation to start"Work From Anywhere" Days:If you live in the GTA, joi
- We are currently looking for a administrative supportTo work closely with members of the marketing team and will be keep up to date on expediting and exceptions folders & incoming requests. Updating pricing and lead times on POs, resolving shipping requests and POs on hold. Manage bridge operations.Advantages•Monday - Friday 8AM-5PM•Salary $46,000-$48000 (Based on Experience)•Advancement opportunitiesBenefits:•Business Casual•Dress down Fridays• Company evWe are currently looking for a administrative supportTo work closely with members of the marketing team and will be keep up to date on expediting and exceptions folders & incoming requests. Updating pricing and lead times on POs, resolving shipping requests and POs on hold. Manage bridge operations.Advantages•Monday - Friday 8AM-5PM•Salary $46,000-$48000 (Based on Experience)•Advancement opportunitiesBenefits:•Business Casual•Dress down Fridays• Company ev
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.