- Randstad is seeking a highly organized and detail-oriented Training Coordinator to join our team at Toronto Pearson Airport. This on-site position requires excellent communication skills and the ability to manage multiple tasks simultaneously in a fast-paced environment. The role involves coordinating training sessions, managing associated documentation, and providing administrative support to our client.Position: Training CoordinatorShift: 5 days a week,Randstad is seeking a highly organized and detail-oriented Training Coordinator to join our team at Toronto Pearson Airport. This on-site position requires excellent communication skills and the ability to manage multiple tasks simultaneously in a fast-paced environment. The role involves coordinating training sessions, managing associated documentation, and providing administrative support to our client.Position: Training CoordinatorShift: 5 days a week,
- We’re looking for a dedicated and technically-minded Product Support Specialist to join a growing software team that delivers industry-leading solutions across sectors like hospitality, retail, and professional services. In this role, you’ll be the trusted first point of contact for clients—helping them resolve system issues, guiding them through product features, and ensuring they get the most value from our software.This is a great opportunity for someonWe’re looking for a dedicated and technically-minded Product Support Specialist to join a growing software team that delivers industry-leading solutions across sectors like hospitality, retail, and professional services. In this role, you’ll be the trusted first point of contact for clients—helping them resolve system issues, guiding them through product features, and ensuring they get the most value from our software.This is a great opportunity for someon
- We're looking for a strong leader to head our business support function—someone who can drive operational efficiency by managing administrative teams and optimizing internal processes. In this role, you’ll be responsible for streamlining day-to-day support activities, shaping policy, and ensuring that workflows run like clockwork. Your focus will be on building a high-performing support team, boosting productivity, and identifying ways to cut costs withoutWe're looking for a strong leader to head our business support function—someone who can drive operational efficiency by managing administrative teams and optimizing internal processes. In this role, you’ll be responsible for streamlining day-to-day support activities, shaping policy, and ensuring that workflows run like clockwork. Your focus will be on building a high-performing support team, boosting productivity, and identifying ways to cut costs without
- Are you an experienced Sales Coordinator? Our Client is looking for an expert to help better their service in Downtown Toronto. As a Sales Support Coordinator (SSC), you play a key role in supporting the day-to-day operations of the sales team and ensuring seamless coordination with advisors, wholesalers, and internal stakeholders. Your responsibilities span relationship management, meeting coordination, administrative support, reporting, and analytical taAre you an experienced Sales Coordinator? Our Client is looking for an expert to help better their service in Downtown Toronto. As a Sales Support Coordinator (SSC), you play a key role in supporting the day-to-day operations of the sales team and ensuring seamless coordination with advisors, wholesalers, and internal stakeholders. Your responsibilities span relationship management, meeting coordination, administrative support, reporting, and analytical ta
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: St-Laurent, Quebec (Hybrid)Salary: $ 22.52 per hourDuration: 12 months (Possibility of Extension)Global opportunities for professional growth and developmentThis role will be remote the majority of the time with an eAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: St-Laurent, Quebec (Hybrid)Salary: $ 22.52 per hourDuration: 12 months (Possibility of Extension)Global opportunities for professional growth and developmentThis role will be remote the majority of the time with an e
- We are currently looking for an administrative assistant and sales support role for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:3We are currently looking for an administrative assistant and sales support role for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:3
- Our Client is looking for a Bilingual IT Support Analyst to join their team in our Montreal office for a 12 month contract. The successful candidate must have a minimum of 3 to 5 years experience in IT support and will be responsible for assisting IT colleagues on special projects, identifying, researching, troubleshooting and resolving technical issues on any application or related hardware. Benefit from a hybrid work environment with 3 days in the officeOur Client is looking for a Bilingual IT Support Analyst to join their team in our Montreal office for a 12 month contract. The successful candidate must have a minimum of 3 to 5 years experience in IT support and will be responsible for assisting IT colleagues on special projects, identifying, researching, troubleshooting and resolving technical issues on any application or related hardware. Benefit from a hybrid work environment with 3 days in the office
- Are you someone with an interest in the automation industry and a technical/mechanical background or education looking for an opportunity to make an impact by collaborating with a top notch sales team?Our client is a global leader in manufacturing key components for automated processing and manufacturing equipment with applications in virtually any industry. They are looking to add a Sales Support Specialist to their team for a long-term permanent positionAre you someone with an interest in the automation industry and a technical/mechanical background or education looking for an opportunity to make an impact by collaborating with a top notch sales team?Our client is a global leader in manufacturing key components for automated processing and manufacturing equipment with applications in virtually any industry. They are looking to add a Sales Support Specialist to their team for a long-term permanent position
- Sales Support CoordinatorAre you a highly organized and proactive individual who excels at building relationships and enhancing customer experiences? We're seeking a Sales Support Coordinator to be a vital part of a dynamic sales team for a leading global brand in Burlington, Ontario. This permanent position offers a fantastic chance to contribute directly to their success and client satisfaction, with a salary between $60,000 and $65,000 annually.This isSales Support CoordinatorAre you a highly organized and proactive individual who excels at building relationships and enhancing customer experiences? We're seeking a Sales Support Coordinator to be a vital part of a dynamic sales team for a leading global brand in Burlington, Ontario. This permanent position offers a fantastic chance to contribute directly to their success and client satisfaction, with a salary between $60,000 and $65,000 annually.This is
- RoleThe Key User is a referent for the IT tools and systems used in the Amazon logistics center. He acts as a liaison between the operational teams and the IT teams, ensuring the proper use and optimization of the systems in place. This will essentially be an IT support type of position in a warehouse setting. Advantages DESIRED LEVEL OF EDUCATION1 to 2 years of study in higher education or equivalent by experience • TRAINING TOPICS IT – Security – SupportRoleThe Key User is a referent for the IT tools and systems used in the Amazon logistics center. He acts as a liaison between the operational teams and the IT teams, ensuring the proper use and optimization of the systems in place. This will essentially be an IT support type of position in a warehouse setting. Advantages DESIRED LEVEL OF EDUCATION1 to 2 years of study in higher education or equivalent by experience • TRAINING TOPICS IT – Security – Support
- Seeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellenSeeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellen
- Are you a hands-on Systems Administrator/Operations Support Specialist with a passion for smooth device deployments and system stability? 🖥️ Do you enjoy working on hardware rollouts and enhancing endpoint management solutions? Our client is looking for a dedicated professional who can take initiative and contribute to essential IT operations in a fast-paced environment.This is a 3-month contract role offering a hybrid work model based in Toronto. You wilAre you a hands-on Systems Administrator/Operations Support Specialist with a passion for smooth device deployments and system stability? 🖥️ Do you enjoy working on hardware rollouts and enhancing endpoint management solutions? Our client is looking for a dedicated professional who can take initiative and contribute to essential IT operations in a fast-paced environment.This is a 3-month contract role offering a hybrid work model based in Toronto. You wil
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Remote roleCompetitive salaryDuration: 6 months (Possibility of Extension)Global opportunities for professional growth and devAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Remote roleCompetitive salaryDuration: 6 months (Possibility of Extension)Global opportunities for professional growth and dev
- Location: Our Client's Manufacturing Plant, Scarborough, ON Job Type: Part-Time (up to 24 hours/week), 18-month contractOur Client is seeking a motivated and enthusiastic Associate IT Support Specialist to join their team at their manufacturing plant in Scarborough. This is an excellent opportunity for individuals looking to kickstart their career in IT support, gain hands-on experience with emerging technologies, and contribute to a dynamic manufacturingLocation: Our Client's Manufacturing Plant, Scarborough, ON Job Type: Part-Time (up to 24 hours/week), 18-month contractOur Client is seeking a motivated and enthusiastic Associate IT Support Specialist to join their team at their manufacturing plant in Scarborough. This is an excellent opportunity for individuals looking to kickstart their career in IT support, gain hands-on experience with emerging technologies, and contribute to a dynamic manufacturing
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak?If so, this role may be for you! We are looking for a Bilingual Help Desk Support Junior who will be responsible for treating incident and service request for customer equipment and Invoicing.Advantages•Location: Montreal, Quebec•Payrate: $28/h•Global opportunities for professionaAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak?If so, this role may be for you! We are looking for a Bilingual Help Desk Support Junior who will be responsible for treating incident and service request for customer equipment and Invoicing.Advantages•Location: Montreal, Quebec•Payrate: $28/h•Global opportunities for professiona
- We are seeking a detail-oriented and efficient Administrative Support Assistant to join our client's team in Winnipeg. IIn this role, you will be the first point of contact for new claims, responsible for the accurate and timely setup of disability claims received from there departmentsYour precision and organizational skills will be crucial to ensuring a smooth and effective claims process from the very beginning.Position: Claims Examiner– AdministrativeWe are seeking a detail-oriented and efficient Administrative Support Assistant to join our client's team in Winnipeg. IIn this role, you will be the first point of contact for new claims, responsible for the accurate and timely setup of disability claims received from there departmentsYour precision and organizational skills will be crucial to ensuring a smooth and effective claims process from the very beginning.Position: Claims Examiner– Administrative
- Job Opportunity: Junior Technical Support Analyst (Victoria, BC - In Office)Are you a motivated and dedicated individual with a strong work ethic, eager to make a tangible impact? Do you thrive in an environment that values trust and welcomes fresh perspectives? If so, we have an exciting opportunity for you to join a dynamic team where your contributions will be appreciated.As a Junior Technical Support Analyst, you will play a crucial role in providing eJob Opportunity: Junior Technical Support Analyst (Victoria, BC - In Office)Are you a motivated and dedicated individual with a strong work ethic, eager to make a tangible impact? Do you thrive in an environment that values trust and welcomes fresh perspectives? If so, we have an exciting opportunity for you to join a dynamic team where your contributions will be appreciated.As a Junior Technical Support Analyst, you will play a crucial role in providing e
- Do you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by ClientAdvantages• 6-month contract• Monday to Friday• $25.5 /hour• Strong potentDo you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by ClientAdvantages• 6-month contract• Monday to Friday• $25.5 /hour• Strong potent
- Our client in Victoria is seeking a temporary Reception and Front Desk Aid to provide weekend coverage.In this role, you'll be responsible for greeting and welcoming clients into the building. If you have a passion for building relationships and strong interpersonal skills, this could be the perfect fit for you.Next two Saturday's needing support: June 28 and July 5Advantages- $23/hour- Weekend Hours - Saturday 10:00 AM to 4:00 PM (1 hour unpaid break)- OpOur client in Victoria is seeking a temporary Reception and Front Desk Aid to provide weekend coverage.In this role, you'll be responsible for greeting and welcoming clients into the building. If you have a passion for building relationships and strong interpersonal skills, this could be the perfect fit for you.Next two Saturday's needing support: June 28 and July 5Advantages- $23/hour- Weekend Hours - Saturday 10:00 AM to 4:00 PM (1 hour unpaid break)- Op
- Randstad is seeking a dependable and hands-on Office Helper for our client in the recycling and environmental services industry. This hybrid role is ideal for someone who enjoys a balance of office and light physical work, with flexible hours and the potential to grow into a full-time position. If you’re detail-oriented, tech-savvy, and don’t mind getting a bit active throughout the day, this could be the opportunity for you.Position: Office Helper – AdminRandstad is seeking a dependable and hands-on Office Helper for our client in the recycling and environmental services industry. This hybrid role is ideal for someone who enjoys a balance of office and light physical work, with flexible hours and the potential to grow into a full-time position. If you’re detail-oriented, tech-savvy, and don’t mind getting a bit active throughout the day, this could be the opportunity for you.Position: Office Helper – Admin
- Are you known for your organizational skills, professionalism, and team spirit? Looking to contribute to the smooth running of a dynamic work environment, even for a short period? We need you!We are seeking a versatile and proactive individual to provide operational and general support during a two-week replacement period in a stimulating industrial environment.📌 Temporary Position – Administrative Support Clerk (2 weeks)📍 Industrial district of LongueuiAre you known for your organizational skills, professionalism, and team spirit? Looking to contribute to the smooth running of a dynamic work environment, even for a short period? We need you!We are seeking a versatile and proactive individual to provide operational and general support during a two-week replacement period in a stimulating industrial environment.📌 Temporary Position – Administrative Support Clerk (2 weeks)📍 Industrial district of Longueui
- Job Title: PAdministrative Support - Maternity Leave ReplacementLocation: Halifax, NS (In office 5 days per week)Duration: 12 to 16 months (with possibility of permance)Hours: 37.5 hours per week, flexible start time in the morningHere are the highlights of this administrative support rolePerforms advanced, diversified, and highly confidential administrative assignments for a designated group, team, leader (leadership / executive), senior level leader(s),Job Title: PAdministrative Support - Maternity Leave ReplacementLocation: Halifax, NS (In office 5 days per week)Duration: 12 to 16 months (with possibility of permance)Hours: 37.5 hours per week, flexible start time in the morningHere are the highlights of this administrative support rolePerforms advanced, diversified, and highly confidential administrative assignments for a designated group, team, leader (leadership / executive), senior level leader(s),
- Are you a customer service or inside sales professional who's eager to help and enjoys working in a fast paced environment?Do you work well with others, and enjoy being a part of a team? If you said YES to either of these, then we have the job for you!Randstad is looking for an Customer Service Support / Inside Sales Specialist to work with one of Canada's Largest Manufacturing Companies of Power Transmission, Material Handling Solutions, and Hand Tools inAre you a customer service or inside sales professional who's eager to help and enjoys working in a fast paced environment?Do you work well with others, and enjoy being a part of a team? If you said YES to either of these, then we have the job for you!Randstad is looking for an Customer Service Support / Inside Sales Specialist to work with one of Canada's Largest Manufacturing Companies of Power Transmission, Material Handling Solutions, and Hand Tools in
- Bilingual Sr. IT Production Support AnalystAre you passionate about technology, thrive on problem-solving, and want to make a meaningful impact? Our client is a leader in their insurance niche, and they are looking for a dynamic and Bilingual (French/English) Senior IT Production Support Analyst to keep their systems running smoothly!Advantages 13% annual bonus eligibilityThree weeks of vacation to start"Work From Anywhere" Days:If you live in the GTA, joiBilingual Sr. IT Production Support AnalystAre you passionate about technology, thrive on problem-solving, and want to make a meaningful impact? Our client is a leader in their insurance niche, and they are looking for a dynamic and Bilingual (French/English) Senior IT Production Support Analyst to keep their systems running smoothly!Advantages 13% annual bonus eligibilityThree weeks of vacation to start"Work From Anywhere" Days:If you live in the GTA, joi
- Do you have experience working in the heavy equipment or construction equipment field as a technician?Are you looking to take a step out of the field?Are you fluently Bilingual in English/French?If you answered YES to the above, we want to talk to you!We are looking for a bilingual Technical Support Specialist to become part of a great team based out of a beautiful office in Pickering. This company is an industry leader in commercial, construction and resiDo you have experience working in the heavy equipment or construction equipment field as a technician?Are you looking to take a step out of the field?Are you fluently Bilingual in English/French?If you answered YES to the above, we want to talk to you!We are looking for a bilingual Technical Support Specialist to become part of a great team based out of a beautiful office in Pickering. This company is an industry leader in commercial, construction and resi
- We are currently looking for a administrative supportTo work closely with members of the marketing team and will be keep up to date on expediting and exceptions folders & incoming requests. Updating pricing and lead times on POs, resolving shipping requests and POs on hold. Manage bridge operations.Advantages•Monday - Friday 8AM-5PM•Salary $46,000-$48000 (Based on Experience)•Advancement opportunitiesBenefits:•Business Casual•Dress down Fridays• Company evWe are currently looking for a administrative supportTo work closely with members of the marketing team and will be keep up to date on expediting and exceptions folders & incoming requests. Updating pricing and lead times on POs, resolving shipping requests and POs on hold. Manage bridge operations.Advantages•Monday - Friday 8AM-5PM•Salary $46,000-$48000 (Based on Experience)•Advancement opportunitiesBenefits:•Business Casual•Dress down Fridays• Company ev
- Randstad Victoria is now looking for Accounting support for an international humanitarian organization located in Victoria BC.This position is 2-3 days a week, for a short term contract.If you are retired or looking for some temporary work, this is a perfect fit!Responsibilities•Ensure all financial transactions are aligned with our internal control policies and procedures and make recommendations when such systems need to be updated. •Plan, enter, and poRandstad Victoria is now looking for Accounting support for an international humanitarian organization located in Victoria BC.This position is 2-3 days a week, for a short term contract.If you are retired or looking for some temporary work, this is a perfect fit!Responsibilities•Ensure all financial transactions are aligned with our internal control policies and procedures and make recommendations when such systems need to be updated. •Plan, enter, and po
- Notre partenaire est un leader dans le design et la mise en marché d’ameublement de bureau, comptant plus de 3500 employés à travers le monde. .Cette division joue un rôle de premier ordre dans la conception et la fabrication de produits distinctifs. Avec ses 7 entitéssituées sur la rive sud de Québec, elle est d’ailleurs une partenaire majeure dans le développement économique de la région avec plus de 1100 employé(e)s passionné(e)s et dynamiques.AdvantagNotre partenaire est un leader dans le design et la mise en marché d’ameublement de bureau, comptant plus de 3500 employés à travers le monde. .Cette division joue un rôle de premier ordre dans la conception et la fabrication de produits distinctifs. Avec ses 7 entitéssituées sur la rive sud de Québec, elle est d’ailleurs une partenaire majeure dans le développement économique de la région avec plus de 1100 employé(e)s passionné(e)s et dynamiques.Advantag
- We are currently looking for a administrative supportTo work closely with members of the marketing team and will be keep up to date on expediting and exceptions folders & incoming requests. Updating pricing and lead times on POs, resolving shipping requests and POs on hold. Manage bridge operations.Advantages•Monday - Friday 8AM-5PM•Salary $46,000-$48000 (Based on Experience)•Advancement opportunitiesBenefits:•Business Casual•Dress down Fridays• Company evWe are currently looking for a administrative supportTo work closely with members of the marketing team and will be keep up to date on expediting and exceptions folders & incoming requests. Updating pricing and lead times on POs, resolving shipping requests and POs on hold. Manage bridge operations.Advantages•Monday - Friday 8AM-5PM•Salary $46,000-$48000 (Based on Experience)•Advancement opportunitiesBenefits:•Business Casual•Dress down Fridays• Company ev
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you! The details of this role that will help you decide if it’s the right move for you…Location: Toronto, ON (Onsite)Duration: 12 months (Possibility of Extension/ Conversion)Global opportunities for professionalAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you! The details of this role that will help you decide if it’s the right move for you…Location: Toronto, ON (Onsite)Duration: 12 months (Possibility of Extension/ Conversion)Global opportunities for professional
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.