- Are you a reliable, hands-on professional looking for a role where your technical curiosity and precision can truly shine?We are currently seeking a dedicated Technical Support Assistant to join a premier organization in the scientific equipment industry. This position is a critical part of the manufacturing & logistics team in Coquitlam, BC, focusing on the maintenance and accuracy of high-tech instrumentation. As a Technical Support Assistant, you will bAre you a reliable, hands-on professional looking for a role where your technical curiosity and precision can truly shine?We are currently seeking a dedicated Technical Support Assistant to join a premier organization in the scientific equipment industry. This position is a critical part of the manufacturing & logistics team in Coquitlam, BC, focusing on the maintenance and accuracy of high-tech instrumentation. As a Technical Support Assistant, you will b
- IT Technical SupportAre you passionate about IT and thrive in a fast-paced environment? Do you enjoy working independently and want to have a direct impact on the efficiency of a state-of-the-art facility?As an IT Technician, you will join a close-knit IT team to ensure smooth operations at our St-Hubert and Acton Vale sites. You won't just be behind a screen: you'll be on the front lines, at the heart of the action, where technology meets pharmaceutical mIT Technical SupportAre you passionate about IT and thrive in a fast-paced environment? Do you enjoy working independently and want to have a direct impact on the efficiency of a state-of-the-art facility?As an IT Technician, you will join a close-knit IT team to ensure smooth operations at our St-Hubert and Acton Vale sites. You won't just be behind a screen: you'll be on the front lines, at the heart of the action, where technology meets pharmaceutical m
- Are you a highly organized and detail-oriented individual with a knack for administration and a solid understanding of accounting principles? Our client is looking for a Contract Administrator to join their team! This role can be based out of either the North Bay or Haileybury, Ontario facility.In this role, you will play a crucial part in supporting the operations and commercial divisions, ensuring smooth administrative processes and accurate financial trAre you a highly organized and detail-oriented individual with a knack for administration and a solid understanding of accounting principles? Our client is looking for a Contract Administrator to join their team! This role can be based out of either the North Bay or Haileybury, Ontario facility.In this role, you will play a crucial part in supporting the operations and commercial divisions, ensuring smooth administrative processes and accurate financial tr
- We are seeking a bilingual Application Support Specialist to provide high-quality technical assistance and quality assurance for the ECIS TRIRIGA platform. This role bridges the gap between end-user support and technical project delivery. You will manage help desk operations in both English and French, conduct functional testing for system enhancements, and collaborate with IT teams to ensure the successful deployment of defect fixes and change requests wiWe are seeking a bilingual Application Support Specialist to provide high-quality technical assistance and quality assurance for the ECIS TRIRIGA platform. This role bridges the gap between end-user support and technical project delivery. You will manage help desk operations in both English and French, conduct functional testing for system enhancements, and collaborate with IT teams to ensure the successful deployment of defect fixes and change requests wi
- We are seeking a Systems Administrator / Operations Support Specialist to join the Operations Control Centre (OCC). This role is critical for the end-to-end monitoring and management of large-scale infrastructure, including Mainframe (z/OS), UNIX, Windows servers, and network devices. You will be responsible for ensuring the availability of essential, time-sensitive, and public-facing applications. The position involves both digital monitoring and physicalWe are seeking a Systems Administrator / Operations Support Specialist to join the Operations Control Centre (OCC). This role is critical for the end-to-end monitoring and management of large-scale infrastructure, including Mainframe (z/OS), UNIX, Windows servers, and network devices. You will be responsible for ensuring the availability of essential, time-sensitive, and public-facing applications. The position involves both digital monitoring and physical
- Warehouse Support Specialist (Floater) – Day ShiftLocation: Cambridge, ONPay: $20.00/hourShift: Straight Days (No Weekends!)Are you tired of being just a number in a massive fulfillment center? Join a family-owned and operated team that values stability and a positive workplace culture. We are looking for a versatile Warehouse Floater who enjoys a "hands-on" role where no two days are exactly the same.If you thrive in a friendly, supportive atmosphere andWarehouse Support Specialist (Floater) – Day ShiftLocation: Cambridge, ONPay: $20.00/hourShift: Straight Days (No Weekends!)Are you tired of being just a number in a massive fulfillment center? Join a family-owned and operated team that values stability and a positive workplace culture. We are looking for a versatile Warehouse Floater who enjoys a "hands-on" role where no two days are exactly the same.If you thrive in a friendly, supportive atmosphere and
- Do you have experience in Deployment Automation - Urban Code Deploy and Urban Code Velocity? Do you have experience in IBM WebSphere Application Server NDM and Liberty? If so, this would be a great opportunity for you!Our client is looking for a Junior Application Support Specialist for a 18 month contract in Toronto.This is an onsite role.Rate: 182.76-224.7Advantages• Earn a competitive rate within the industry.• Location: Onsite role..• Potential for extDo you have experience in Deployment Automation - Urban Code Deploy and Urban Code Velocity? Do you have experience in IBM WebSphere Application Server NDM and Liberty? If so, this would be a great opportunity for you!Our client is looking for a Junior Application Support Specialist for a 18 month contract in Toronto.This is an onsite role.Rate: 182.76-224.7Advantages• Earn a competitive rate within the industry.• Location: Onsite role..• Potential for ext
- We are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)LWe are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)L
- This position is handling bindery & print. The position requires a lot of lifting and moving paper boxes and envelopes and the individual needs to be able to adapt to a face pace environment which requires a lot of walking and standing. This role requires the individual to be able to stand for long periods of time. The primary responsibility would be bindery and print, which includes operating equipment such as digital production printers, hydraulic cutterThis position is handling bindery & print. The position requires a lot of lifting and moving paper boxes and envelopes and the individual needs to be able to adapt to a face pace environment which requires a lot of walking and standing. This role requires the individual to be able to stand for long periods of time. The primary responsibility would be bindery and print, which includes operating equipment such as digital production printers, hydraulic cutter
- The Role: Conversion Support SpecialistThe Mission: Support a critical migration initiative for a top-tier insurance provider by managing policy records and customer documentation.The Vibe: Energetic, professional, and team-focused.Location: 100% On-site (Downtown Vancouver)Compensation: $27.00/hourHours: Mon–Fri, 8:30 AM – 4:30 PM (35 hours/week)Term: Full-time contract (Up to 12 months)Start Date: ASAPAdvantagesCompetitive Salary of $27/hrOpportunities fThe Role: Conversion Support SpecialistThe Mission: Support a critical migration initiative for a top-tier insurance provider by managing policy records and customer documentation.The Vibe: Energetic, professional, and team-focused.Location: 100% On-site (Downtown Vancouver)Compensation: $27.00/hourHours: Mon–Fri, 8:30 AM – 4:30 PM (35 hours/week)Term: Full-time contract (Up to 12 months)Start Date: ASAPAdvantagesCompetitive Salary of $27/hrOpportunities f
- Are you a highly organized and detail-oriented individual with a knack for administration and a solid understanding of accounting principles? Our client is looking for a Contract Administrator to join their team! This role can be based out of either the North Bay or Haileybury, Ontario facility.In this role, you will play a crucial part in supporting the operations and commercial divisions, ensuring smooth administrative processes and accurate financial trAre you a highly organized and detail-oriented individual with a knack for administration and a solid understanding of accounting principles? Our client is looking for a Contract Administrator to join their team! This role can be based out of either the North Bay or Haileybury, Ontario facility.In this role, you will play a crucial part in supporting the operations and commercial divisions, ensuring smooth administrative processes and accurate financial tr
- Are you a detail-oriented professional with a technical mindset looking to accelerate your career in the automotive sector? We are currently seeking a dedicated Quality Lab Support specialist to join a world-class manufacturing environment in Woodstock, Ontario. As a global leader in talent solutions, Randstad is proud to partner with industry giants to find the best technical talent. Our recruiters are experts in their fields and are committed to findingAre you a detail-oriented professional with a technical mindset looking to accelerate your career in the automotive sector? We are currently seeking a dedicated Quality Lab Support specialist to join a world-class manufacturing environment in Woodstock, Ontario. As a global leader in talent solutions, Randstad is proud to partner with industry giants to find the best technical talent. Our recruiters are experts in their fields and are committed to finding
- We are seeking an Intermediate Application Support Specialist to provide critical front-line support and administration within an enterprise environment. This role is primarily focused on the stability, configuration, and user adoption of Microsoft 365 and SharePoint Online. You will manage the end-to-end incident lifecycle—from initial triage to root-cause analysis—while ensuring that SharePoint structures are optimized for collaboration and document manaWe are seeking an Intermediate Application Support Specialist to provide critical front-line support and administration within an enterprise environment. This role is primarily focused on the stability, configuration, and user adoption of Microsoft 365 and SharePoint Online. You will manage the end-to-end incident lifecycle—from initial triage to root-cause analysis—while ensuring that SharePoint structures are optimized for collaboration and document mana
- Are you currently looking for an administrative opportunity in Valleyfield? We have an excellent position with an industry leader, clean and modern office that is looking to hire. Please feel free to contact us by applying and/or sending us your resume and we will contact you to discuss. We look forward to speaking with youAdvantagesLocated in ValleyfieldMonday-Friday 9AM - 6PM or 10AM - 7PMSalary 21-23$/hr Weekly payTemporary to permanent - Once permaneAre you currently looking for an administrative opportunity in Valleyfield? We have an excellent position with an industry leader, clean and modern office that is looking to hire. Please feel free to contact us by applying and/or sending us your resume and we will contact you to discuss. We look forward to speaking with youAdvantagesLocated in ValleyfieldMonday-Friday 9AM - 6PM or 10AM - 7PMSalary 21-23$/hr Weekly payTemporary to permanent - Once permane
- We are currently looking for a sales support and administrative coordinator for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:30AM-We are currently looking for a sales support and administrative coordinator for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:30AM-
- We are seeking a detail-oriented and proactive Licensing Support Specialist to provide comprehensive administrative and operational support to our national licensing team and licensed brokers. This role plays an integral part in ensuring timely and accurate processing of licensing applications, renewals, and regulatory submissions. The ideal candidate brings strong communication skills, exceptional organizational ability, and experience working with licensWe are seeking a detail-oriented and proactive Licensing Support Specialist to provide comprehensive administrative and operational support to our national licensing team and licensed brokers. This role plays an integral part in ensuring timely and accurate processing of licensing applications, renewals, and regulatory submissions. The ideal candidate brings strong communication skills, exceptional organizational ability, and experience working with licens
- We are looking for talented, experienced and reliable Warehouse workers to be part of our clients team who is in the record management industry. The chosen candidates is expected to perform various labour tasks including loading and unloading tucks, moving skids and arranging material in the warehouse.This is a temporary 6-week assignment potentially longerPay: $22.45/hourStart date ASAPShift: Days - Monday – Friday 8:30-5pmLocation: SaanichtonAdvantages•We are looking for talented, experienced and reliable Warehouse workers to be part of our clients team who is in the record management industry. The chosen candidates is expected to perform various labour tasks including loading and unloading tucks, moving skids and arranging material in the warehouse.This is a temporary 6-week assignment potentially longerPay: $22.45/hourStart date ASAPShift: Days - Monday – Friday 8:30-5pmLocation: SaanichtonAdvantages•
- Are you a detail-oriented professional with a passion for the luxury eyewear industry and a knack for building lasting professional relationships? We are currently seeking a high-energy Bilingual Sales Support Representative to join our growing team in Mississauga. Operating within the business administration sector, this role is far more than standard data entry; it is a robust, relationship-driven position where you will act as a primary point of contactAre you a detail-oriented professional with a passion for the luxury eyewear industry and a knack for building lasting professional relationships? We are currently seeking a high-energy Bilingual Sales Support Representative to join our growing team in Mississauga. Operating within the business administration sector, this role is far more than standard data entry; it is a robust, relationship-driven position where you will act as a primary point of contact
- We are seeking a high-caliber IS Executive Support Associate to join our Calgary client for a long-term contract engagement through the end of 2026. This is a rare, high-visibility role providing elite white-glove technical support directly to the Executive Leadership Team and C-Suite. If you are a polished professional who thrives in a strict business environment and enjoys being the go-to technical partner for senior leaders, this position offers a uniquWe are seeking a high-caliber IS Executive Support Associate to join our Calgary client for a long-term contract engagement through the end of 2026. This is a rare, high-visibility role providing elite white-glove technical support directly to the Executive Leadership Team and C-Suite. If you are a polished professional who thrives in a strict business environment and enjoys being the go-to technical partner for senior leaders, this position offers a uniqu
- We are seeking a highly meticulous Senior Application Support Specialist to join our team in Toronto. This role is designed for a technical professional who excels in complex software environments, specifically focusing on identity management, customer record data integrity, and high-accuracy information management. You will be responsible for managing data across 10–12 interconnected systems, ensuring that privacy, security, and business rules are strictlWe are seeking a highly meticulous Senior Application Support Specialist to join our team in Toronto. This role is designed for a technical professional who excels in complex software environments, specifically focusing on identity management, customer record data integrity, and high-accuracy information management. You will be responsible for managing data across 10–12 interconnected systems, ensuring that privacy, security, and business rules are strictl
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak?If so, this role may be for you! We are looking for a Bilingual Help Desk Support Junior who will be responsible for treating incident and service request for customer equipment and Invoicing.8 month contract with possibility of extensionAdvantages•Location: Montreal, Quebec•PayraAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak?If so, this role may be for you! We are looking for a Bilingual Help Desk Support Junior who will be responsible for treating incident and service request for customer equipment and Invoicing.8 month contract with possibility of extensionAdvantages•Location: Montreal, Quebec•Payra
- Our client is a prominent Canadian multi-channel property and casualty insurance provider. Witha long-standing history of delivering superior experiences, our client has successfullytransformed into a digital leader within the insurance industry. Driven by a passion for innovationand high performance, the organization is committed to helping customers, partners, andemployees thrive in a world of constant change.Our client fosters a vibrant, ambitious cultuOur client is a prominent Canadian multi-channel property and casualty insurance provider. Witha long-standing history of delivering superior experiences, our client has successfullytransformed into a digital leader within the insurance industry. Driven by a passion for innovationand high performance, the organization is committed to helping customers, partners, andemployees thrive in a world of constant change.Our client fosters a vibrant, ambitious cultu
- Want to see exactly how a global leader in rail technology migrates its entire operation? We are seeking a detail-oriented Site Relocation Support Technician to support a massive relocation project in Toronto.. The Site Relocation Support Technician will provide hands-on assistance for the relocation of the Toronto office, including technical floor environments. This role supports planning, packing, equipment movement, workstation setup, inventory verificaWant to see exactly how a global leader in rail technology migrates its entire operation? We are seeking a detail-oriented Site Relocation Support Technician to support a massive relocation project in Toronto.. The Site Relocation Support Technician will provide hands-on assistance for the relocation of the Toronto office, including technical floor environments. This role supports planning, packing, equipment movement, workstation setup, inventory verifica
- Seeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellenSeeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellen
- Are you a detail-oriented professional with a passion for the luxury eyewear industry and a knack for building lasting professional relationships? We are currently seeking a high-energy Bilingual Sales Support Representative to join our growing team in Mississauga. Operating within the business administration sector, this role is far more than standard data entry; it is a robust, relationship-driven position where you will act as a primary point of contactAre you a detail-oriented professional with a passion for the luxury eyewear industry and a knack for building lasting professional relationships? We are currently seeking a high-energy Bilingual Sales Support Representative to join our growing team in Mississauga. Operating within the business administration sector, this role is far more than standard data entry; it is a robust, relationship-driven position where you will act as a primary point of contact
- We are seeking a Senior Application Support Specialist with deep expertise in IT Asset Management (ITAM) and Configuration Management (CMDB). In this role, you will be responsible for the lifecycle management of IT hardware and software assets using ServiceNow HAM Pro and SAM Pro. Your primary focus will be to ensure the integrity of the CMDB, optimize license usage, and drive compliance through industry-standard frameworks like ITIL and ISO 19770.Pay RateWe are seeking a Senior Application Support Specialist with deep expertise in IT Asset Management (ITAM) and Configuration Management (CMDB). In this role, you will be responsible for the lifecycle management of IT hardware and software assets using ServiceNow HAM Pro and SAM Pro. Your primary focus will be to ensure the integrity of the CMDB, optimize license usage, and drive compliance through industry-standard frameworks like ITIL and ISO 19770.Pay Rate
- As a Systems Administrator/Operations Support Specialist, you will act as the primary point of contact for technical support, ensuring high levels of responsiveness and time sensitivity. You will be responsible for managing service requests through the ticketing system, triaging complex issues to subject matter experts, and maintaining the integrity of critical healthcare financial and workforce management systems. This role requires a blend of technical eAs a Systems Administrator/Operations Support Specialist, you will act as the primary point of contact for technical support, ensuring high levels of responsiveness and time sensitivity. You will be responsible for managing service requests through the ticketing system, triaging complex issues to subject matter experts, and maintaining the integrity of critical healthcare financial and workforce management systems. This role requires a blend of technical e
- Career opportunity With the ability to fluently speak both French and English, you will be tasked with meeting the needs of our customers by supplying them with the best product and service available. You will provide product technical plumbing support through part identification and solving equipment issues, while helping drive business growth through selling. Location : MidlandSalary : $ 50,000- $60,000 + benefits Visiting www.randstad.ca and apply throuCareer opportunity With the ability to fluently speak both French and English, you will be tasked with meeting the needs of our customers by supplying them with the best product and service available. You will provide product technical plumbing support through part identification and solving equipment issues, while helping drive business growth through selling. Location : MidlandSalary : $ 50,000- $60,000 + benefits Visiting www.randstad.ca and apply throu
- Are you a naturally empathetic communicator who thrives on making a genuine difference? At Randstad, we believe customer care is more than just a department—it’s a commitment to human well-being. We are looking for a dedicated Customer Support Agent to join our client's specialized team in Mississauga, supporting vital self-exclusion programs across Canada.In this role, you aren’t just answering calls; you are a lifeline. You will provide a professional, cAre you a naturally empathetic communicator who thrives on making a genuine difference? At Randstad, we believe customer care is more than just a department—it’s a commitment to human well-being. We are looking for a dedicated Customer Support Agent to join our client's specialized team in Mississauga, supporting vital self-exclusion programs across Canada.In this role, you aren’t just answering calls; you are a lifeline. You will provide a professional, c
- Are you looking for a high-impact challenge at the intersection of social, economic, and environmental change? If you are ready to accelerate your career while making a tangible difference in the electrification of transit, this is your next move.On behalf of our client, we are seeking a dedicated Technical Field Support Lead - (EV and Transit) to join their team in the GTA and lead the charge in sustainable transportation.AdvantagesTotal Rewards: A competAre you looking for a high-impact challenge at the intersection of social, economic, and environmental change? If you are ready to accelerate your career while making a tangible difference in the electrification of transit, this is your next move.On behalf of our client, we are seeking a dedicated Technical Field Support Lead - (EV and Transit) to join their team in the GTA and lead the charge in sustainable transportation.AdvantagesTotal Rewards: A compet
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.