- Welcome to Greenpac Mill! At Greenpac Mil, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Starting pay $23.98 able to earn up to $30.10 within your first 18-24months!Schedule is working 4 nights - 3days -3 nights - 4days rotation.Rotational hours are from 6:45am to 7pm and 6:45pm to 7amEnjoy the convenience of weekly paychecks.Receive allowances for PPE, boots, and wellness.Comprehensive medical, dentWelcome to Greenpac Mill! At Greenpac Mil, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Starting pay $23.98 able to earn up to $30.10 within your first 18-24months!Schedule is working 4 nights - 3days -3 nights - 4days rotation.Rotational hours are from 6:45am to 7pm and 6:45pm to 7amEnjoy the convenience of weekly paychecks.Receive allowances for PPE, boots, and wellness.Comprehensive medical, dent
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you! The Offline Support Representative will be reporting to the Shared Services Manager, the qualified individual will be responsible for ensuring that the appropriate controls are in place to monitor complianceAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you! The Offline Support Representative will be reporting to the Shared Services Manager, the qualified individual will be responsible for ensuring that the appropriate controls are in place to monitor compliance
- We are currently seeking talent, individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our busiWe are currently seeking talent, individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our busi
- Seeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellenSeeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellen
- Are you a highly organized and detail-oriented individual with a knack for administration and a solid understanding of accounting principles? Our client is looking for a Contract Administrator to join their team! This role can be based out of either the North Bay or Haileybury, Ontario facility.In this role, you will play a crucial part in supporting the operations and commercial divisions, ensuring smooth administrative processes and accurate financial trAre you a highly organized and detail-oriented individual with a knack for administration and a solid understanding of accounting principles? Our client is looking for a Contract Administrator to join their team! This role can be based out of either the North Bay or Haileybury, Ontario facility.In this role, you will play a crucial part in supporting the operations and commercial divisions, ensuring smooth administrative processes and accurate financial tr
- We’re looking for a dedicated and technically-minded Product Support Specialist to join a growing software team that delivers industry-leading solutions across sectors like hospitality, retail, and professional services. In this role, you’ll be the trusted first point of contact for clients—helping them resolve system issues, guiding them through product features, and ensuring they get the most value from our software.This is a great opportunity for someonWe’re looking for a dedicated and technically-minded Product Support Specialist to join a growing software team that delivers industry-leading solutions across sectors like hospitality, retail, and professional services. In this role, you’ll be the trusted first point of contact for clients—helping them resolve system issues, guiding them through product features, and ensuring they get the most value from our software.This is a great opportunity for someon
- Randstad is now looking for a temporary Receptionist/Administrative individual for our client in Victoria Downtown. Are you someone who thrives on self-motivation, excels in communication, and maintains strong organizational skills? This position blends customer service with general administrative tasks.Please note this is a 6-8 week contract.Opportunity: Full Time, TemporaryLocation: Victoria, BCPay: $25/HourHours: 9:00 AM to 5:00 PMAdvantages• $25 per hoRandstad is now looking for a temporary Receptionist/Administrative individual for our client in Victoria Downtown. Are you someone who thrives on self-motivation, excels in communication, and maintains strong organizational skills? This position blends customer service with general administrative tasks.Please note this is a 6-8 week contract.Opportunity: Full Time, TemporaryLocation: Victoria, BCPay: $25/HourHours: 9:00 AM to 5:00 PMAdvantages• $25 per ho
- Do you have experience in Sales? We’re looking for individuals to join our client in Brampton as Sales Support SpecialistWe are seeking a highly organized and proactive Sales Support Specialist to support a Retail National Account in partnership with a Sales Professional. This role plays a critical part in managing the full sales lifecycle—from bid development to contract execution—ensuring accuracy, compliance, and responsiveness throughout. The ideal canDo you have experience in Sales? We’re looking for individuals to join our client in Brampton as Sales Support SpecialistWe are seeking a highly organized and proactive Sales Support Specialist to support a Retail National Account in partnership with a Sales Professional. This role plays a critical part in managing the full sales lifecycle—from bid development to contract execution—ensuring accuracy, compliance, and responsiveness throughout. The ideal can
- We’re seeking a Production Support Analyst to join a global team that keeps mission-critical finance systems running smoothly. You'll play a vital role supporting internal finance and trading desk systems, helping ensure stability, resilience, and performance of key applications.As part of a “follow-the-sun” model, you’ll collaborate with colleagues around the globe, supporting users and systems for one of the world’s leading financial organizations. ThisWe’re seeking a Production Support Analyst to join a global team that keeps mission-critical finance systems running smoothly. You'll play a vital role supporting internal finance and trading desk systems, helping ensure stability, resilience, and performance of key applications.As part of a “follow-the-sun” model, you’ll collaborate with colleagues around the globe, supporting users and systems for one of the world’s leading financial organizations. This
- Are you a highly organized and detail-oriented individual with a knack for administration and a solid understanding of accounting principles? Our client is looking for a Contract Administrator to join their team! This role can be based out of either the North Bay or Haileybury, Ontario facility.In this role, you will play a crucial part in supporting the operations and commercial divisions, ensuring smooth administrative processes and accurate financial trAre you a highly organized and detail-oriented individual with a knack for administration and a solid understanding of accounting principles? Our client is looking for a Contract Administrator to join their team! This role can be based out of either the North Bay or Haileybury, Ontario facility.In this role, you will play a crucial part in supporting the operations and commercial divisions, ensuring smooth administrative processes and accurate financial tr
- We are currently looking for an administrative assistant and sales support role for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:3We are currently looking for an administrative assistant and sales support role for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:3
- This position is handling print & bindery. The position requires a lot of lifting and moving paper boxes and envelopes and the individual needs to be able to adapt to a face pace environment which requires a lot of walking and standing. This role requires the individual to be able to stand for long periods of time. The primary responsibility would be print & bindery, which includes operating equipment such as digital production printers, hydraulic cutter,This position is handling print & bindery. The position requires a lot of lifting and moving paper boxes and envelopes and the individual needs to be able to adapt to a face pace environment which requires a lot of walking and standing. This role requires the individual to be able to stand for long periods of time. The primary responsibility would be print & bindery, which includes operating equipment such as digital production printers, hydraulic cutter,
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: St-Laurent, Quebec (Hybrid)Salary: $ 22.52 per hourDuration: 12 months (Possibility of Extension)Global opportunities for professional growth and developmentThis role will be remote the majority of the time with an eAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: St-Laurent, Quebec (Hybrid)Salary: $ 22.52 per hourDuration: 12 months (Possibility of Extension)Global opportunities for professional growth and developmentThis role will be remote the majority of the time with an e
- AV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs aAV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs a
- Attention all Sales Support Professionals! Are you looking to join a dynamic team in the Oakville area? Are you a strong relationship builder who thrives on organization and providing exceptional client service? If so, we would love to chat with you! This is an exciting opportunity to join a small but impactful team as a Sales Support Specialist, where you will play a crucial role in client relationships and supporting sales representatives.Advantages- JoiAttention all Sales Support Professionals! Are you looking to join a dynamic team in the Oakville area? Are you a strong relationship builder who thrives on organization and providing exceptional client service? If so, we would love to chat with you! This is an exciting opportunity to join a small but impactful team as a Sales Support Specialist, where you will play a crucial role in client relationships and supporting sales representatives.Advantages- Joi
- Product Support Specialist, Mississauga, ONCurrently seeking a highly motivated and skilled Product Support Specialist to join our client's team in Mississauga. If you have a passion for problem-solving and a strong technical background in manufacturing & logistics, we want to hear from you. This is an exciting opportunity to leverage your hands-on experience in a customer-facing role, providing crucial support to clients and ensuring their success with ouProduct Support Specialist, Mississauga, ONCurrently seeking a highly motivated and skilled Product Support Specialist to join our client's team in Mississauga. If you have a passion for problem-solving and a strong technical background in manufacturing & logistics, we want to hear from you. This is an exciting opportunity to leverage your hands-on experience in a customer-facing role, providing crucial support to clients and ensuring their success with ou
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: Oakville, ON (hybrid)Duration: 24 months (Possibility of Extension)Global opportunities for professional growth and dAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: Oakville, ON (hybrid)Duration: 24 months (Possibility of Extension)Global opportunities for professional growth and d
- Sales Support CoordinatorAre you a highly organized and proactive individual who excels at building relationships and enhancing customer experiences? We're seeking a Sales Support Coordinator to be a vital part of a dynamic sales team for a leading global brand in Burlington, Ontario. This permanent position offers a fantastic chance to contribute directly to their success and client satisfaction, with a salary between $60,000 and $65,000 annually.This isSales Support CoordinatorAre you a highly organized and proactive individual who excels at building relationships and enhancing customer experiences? We're seeking a Sales Support Coordinator to be a vital part of a dynamic sales team for a leading global brand in Burlington, Ontario. This permanent position offers a fantastic chance to contribute directly to their success and client satisfaction, with a salary between $60,000 and $65,000 annually.This is
- Our Regina-based government client is looking for a skilled Network Analyst to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various bOur Regina-based government client is looking for a skilled Network Analyst to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various b
- Our Regina-based government client is looking for a skilled Server Admin to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various busiOur Regina-based government client is looking for a skilled Server Admin to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various busi
- Application Support - SAAS Want to join and grow with an innovative local software development company on the South Shore of Montreal? If you are excellent at application support, enjoy client interaction, and can simplify technical language, this permanent role is a perfect fit!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate discount• 3 weeks of vacation• Employee assistance programApplication Support - SAAS Want to join and grow with an innovative local software development company on the South Shore of Montreal? If you are excellent at application support, enjoy client interaction, and can simplify technical language, this permanent role is a perfect fit!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate discount• 3 weeks of vacation• Employee assistance program
- We are looking for experienced machine operators who are looking for the opportunity to work with a well known Guelph company located in the south end of Guelph ! For this role you will be starting assisting the machine operators in completing an on going project they are currently working on expected to last between 4-6 months and the goal is to train you thoroughlly on the procedures and offer you the role running the machines. We are currently sourcingWe are looking for experienced machine operators who are looking for the opportunity to work with a well known Guelph company located in the south end of Guelph ! For this role you will be starting assisting the machine operators in completing an on going project they are currently working on expected to last between 4-6 months and the goal is to train you thoroughlly on the procedures and offer you the role running the machines. We are currently sourcing
- Are you a highly motivated and positive individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced, "work hard, play hard" environment? Our client, a global leader in the industrial automation industry, is seeking a Bilingual Customer Support Associate to join their dynamic and youthful team in Mississauga, Ontario. This is a fantastic opportunity for a Bilingual Customer Support Associate to start a rewarding careeAre you a highly motivated and positive individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced, "work hard, play hard" environment? Our client, a global leader in the industrial automation industry, is seeking a Bilingual Customer Support Associate to join their dynamic and youthful team in Mississauga, Ontario. This is a fantastic opportunity for a Bilingual Customer Support Associate to start a rewarding caree
- We are seeking a dynamic and experienced Team Lead to join the Merchant Success team. In this pivotal role, you will be responsible for nurturing and growing a team dedicated to providing exceptional support to our merchant partners across account management, system integrations, and payment solutions. This position requires a blend of strong leadership and deep technical acumen, as you will guide your team in resolving complex issues related to merchant aWe are seeking a dynamic and experienced Team Lead to join the Merchant Success team. In this pivotal role, you will be responsible for nurturing and growing a team dedicated to providing exceptional support to our merchant partners across account management, system integrations, and payment solutions. This position requires a blend of strong leadership and deep technical acumen, as you will guide your team in resolving complex issues related to merchant a
- Do you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with theirDo you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with their
- We are seeking an Application Support Specialist for a six-month contract, with the possibility of extension. This is a hybrid role, requiring three days per week on-site in Toronto. The position is essential for supporting the operation of over 200 Java applications hosted in a shared environment, focusing on middleware services, deployment automation, and modern cloud technologies.Advantages- Work with a broad and complex application portfolio (200+ JaWe are seeking an Application Support Specialist for a six-month contract, with the possibility of extension. This is a hybrid role, requiring three days per week on-site in Toronto. The position is essential for supporting the operation of over 200 Java applications hosted in a shared environment, focusing on middleware services, deployment automation, and modern cloud technologies.Advantages- Work with a broad and complex application portfolio (200+ Ja
- Do you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with theirDo you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with their
- A leading distributor of commercial food service equipment is seeking a highly motivated and detail-oriented After-Sales Customer Support representative. This role is ideal for a conscientious problem-solver who enjoys providing exceptional customer service and thrives in a fast-paced environment. You will be the primary point of contact for managing incoming technical service requests, parts orders, and warranty claims, ensuring customers receive timely aA leading distributor of commercial food service equipment is seeking a highly motivated and detail-oriented After-Sales Customer Support representative. This role is ideal for a conscientious problem-solver who enjoys providing exceptional customer service and thrives in a fast-paced environment. You will be the primary point of contact for managing incoming technical service requests, parts orders, and warranty claims, ensuring customers receive timely a
- Do you have experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary)? Do you have the ability to acquire knowledge of program area, IT Systems and business environment? If so, this would be a great opportunity for you!Our client is looking for an Intermediate Systems Administrator/Operations Support Specialist for a 9 month contract in Toronto.This is a hybDo you have experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary)? Do you have the ability to acquire knowledge of program area, IT Systems and business environment? If so, this would be a great opportunity for you!Our client is looking for an Intermediate Systems Administrator/Operations Support Specialist for a 9 month contract in Toronto.This is a hyb
- The Opportunity:Ready to transition your HVAC/R expertise into a rewarding new domain? This role allows you to fully leverage your deep technical knowledge and troubleshooting skills, moving away from the daily physical demands of field or rooftop work to become a trusted, office-based resource. You will primarily guide field technicians, troubleshoot complex system failures, and ensure that all projects are executed safely, efficiently, and according to sThe Opportunity:Ready to transition your HVAC/R expertise into a rewarding new domain? This role allows you to fully leverage your deep technical knowledge and troubleshooting skills, moving away from the daily physical demands of field or rooftop work to become a trusted, office-based resource. You will primarily guide field technicians, troubleshoot complex system failures, and ensure that all projects are executed safely, efficiently, and according to s
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.