- Are you an administrative professional with a passion for problem-solving and an eye for detail? We are seeking a dedicated Contract Support Administrator to join our client's dynamic team in Burlington, Ontario. This position is perfect for someone who thrives in a fast-paced environment and enjoys balancing heavier clerical and administrative tasks with active problem-solving. As a Contract Support Administrator, you will manage the essential administratAre you an administrative professional with a passion for problem-solving and an eye for detail? We are seeking a dedicated Contract Support Administrator to join our client's dynamic team in Burlington, Ontario. This position is perfect for someone who thrives in a fast-paced environment and enjoys balancing heavier clerical and administrative tasks with active problem-solving. As a Contract Support Administrator, you will manage the essential administrat
- Support staff required - Collingwood.Work local at a Manufacturing Company in Collingwood on a bus route - weekend shifts or on call rotations.Gate Shack Position - Start Immediately.Responsible for:* Attendance of employees* Truck and Visitor Check in/Direction* Customer Service* Computer skills* Security* Detailed oriented* Other related duties* $21/hour* Straight weekend work or on call* Days start @ 6 AM - 3 PM* Nights start @ 3 PM - 11:30 PM* Grade 12Support staff required - Collingwood.Work local at a Manufacturing Company in Collingwood on a bus route - weekend shifts or on call rotations.Gate Shack Position - Start Immediately.Responsible for:* Attendance of employees* Truck and Visitor Check in/Direction* Customer Service* Computer skills* Security* Detailed oriented* Other related duties* $21/hour* Straight weekend work or on call* Days start @ 6 AM - 3 PM* Nights start @ 3 PM - 11:30 PM* Grade 12
- Our client, is seeking a customer-focused and delivery-oriented Deskside Support Technician to join their internal IT Service Desk and End-User Support team.In this hands-on technical support role, you will be responsible for providing efficient and effective first- and second-line technical support to end-users across hardware, software, and network environments. You will respond to service requests, troubleshoot diagnostic issues, perform root-cause analOur client, is seeking a customer-focused and delivery-oriented Deskside Support Technician to join their internal IT Service Desk and End-User Support team.In this hands-on technical support role, you will be responsible for providing efficient and effective first- and second-line technical support to end-users across hardware, software, and network environments. You will respond to service requests, troubleshoot diagnostic issues, perform root-cause anal
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!The details of this role that will help you decidePosition: Bilingual Administrative Support ICompetitive SalaryLocation: St-Laurent, QuebecWork schedule: 8AM-4PMThis role will be remote the majority of the tiAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!The details of this role that will help you decidePosition: Bilingual Administrative Support ICompetitive SalaryLocation: St-Laurent, QuebecWork schedule: 8AM-4PMThis role will be remote the majority of the ti
- Are you a detail-oriented professional with a technical mindset looking to accelerate your career in the automotive sector? We are currently seeking a dedicated Quality Lab Support specialist to join a world-class manufacturing environment in Woodstock, Ontario. As a global leader in talent solutions, Randstad is proud to partner with industry giants to find the best technical talent. Our recruiters are experts in their fields and are committed to findingAre you a detail-oriented professional with a technical mindset looking to accelerate your career in the automotive sector? We are currently seeking a dedicated Quality Lab Support specialist to join a world-class manufacturing environment in Woodstock, Ontario. As a global leader in talent solutions, Randstad is proud to partner with industry giants to find the best technical talent. Our recruiters are experts in their fields and are committed to finding
- Production Support Specialist (Client Connectivity & Payments)12-Month Contract Hybrid (Toronto)Are you a production support professional who thrives in high-impact environments where reliability, problem-solving, and fast decision-making matter?We are looking for a Production Support Specialist to join a high-performing technology team supporting critical client connectivity and payment services within a leading global financial institution. This is an oProduction Support Specialist (Client Connectivity & Payments)12-Month Contract Hybrid (Toronto)Are you a production support professional who thrives in high-impact environments where reliability, problem-solving, and fast decision-making matter?We are looking for a Production Support Specialist to join a high-performing technology team supporting critical client connectivity and payment services within a leading global financial institution. This is an o
- Welcome to Cascades!Every day, our team takes pride in rolling up their sleeves to create products that are mindful of the environment. Join us as a Support General Laborer in Niagara Falls and help bring materials to life in a workplace where health and safety always come first.What’s in it for youTaking care of our people is in our nature - so you’ll enjoy:Hourly wage of $25.42/hr Full-time position with guaranteed hours for job stabilitySchedule: Day shWelcome to Cascades!Every day, our team takes pride in rolling up their sleeves to create products that are mindful of the environment. Join us as a Support General Laborer in Niagara Falls and help bring materials to life in a workplace where health and safety always come first.What’s in it for youTaking care of our people is in our nature - so you’ll enjoy:Hourly wage of $25.42/hr Full-time position with guaranteed hours for job stabilitySchedule: Day sh
- Looking for a real career path instead of just another job? Join a hard-working team that values reliability and invests in your professional growth.Key ResponsibilitiesAssist primary operators with material prep and machine support.Learn to operate advanced machinery through active, hands-on training.Collaborate with your team to hit shift production targets.Work a rotating 12-hour schedule (7:00 AM – 7:00 PM / 7:00 PM – 7:00 AM) with consistent punctualiLooking for a real career path instead of just another job? Join a hard-working team that values reliability and invests in your professional growth.Key ResponsibilitiesAssist primary operators with material prep and machine support.Learn to operate advanced machinery through active, hands-on training.Collaborate with your team to hit shift production targets.Work a rotating 12-hour schedule (7:00 AM – 7:00 PM / 7:00 PM – 7:00 AM) with consistent punctuali
- We are seeking a senior-level Technical Support Engineer (L3) to join our growing technology division. In this role, you will be the final line of defense for complex technical issues, focusing heavily on advanced, engineering-level troubleshooting, system stability, and deep-dive problem resolution. You will work within an agile framework to ensure our financial systems remain robust, scalable, and secure.AdvantagesFinancial Sector Exposure: Gain high-valWe are seeking a senior-level Technical Support Engineer (L3) to join our growing technology division. In this role, you will be the final line of defense for complex technical issues, focusing heavily on advanced, engineering-level troubleshooting, system stability, and deep-dive problem resolution. You will work within an agile framework to ensure our financial systems remain robust, scalable, and secure.AdvantagesFinancial Sector Exposure: Gain high-val
- We are currently recruiting for one of our top clients in the insurance field as they are adding to their Conversion Support team to support a critical migration initiative. Reporting to the Conversion Leader, the Conversion Support incumbent is responsible for recording insurance policy details, creating declaration pages for customers and performing other administrative functions. This is an excellent opportunity for an energetic, service-oriented teamWe are currently recruiting for one of our top clients in the insurance field as they are adding to their Conversion Support team to support a critical migration initiative. Reporting to the Conversion Leader, the Conversion Support incumbent is responsible for recording insurance policy details, creating declaration pages for customers and performing other administrative functions. This is an excellent opportunity for an energetic, service-oriented team
- Are you looking for an exciting opportunity in the business administration sector in Laval (QC)? Our client, a dynamic and growing company, is currently seeking a Project Support Specialist for a permanent, full-time position. As a Project Support Specialist, you will play a central and strategic role in organizing, planning, executing, and tracking key organizational initiatives. Working in close collaboration with managers, technical teams, and externalAre you looking for an exciting opportunity in the business administration sector in Laval (QC)? Our client, a dynamic and growing company, is currently seeking a Project Support Specialist for a permanent, full-time position. As a Project Support Specialist, you will play a central and strategic role in organizing, planning, executing, and tracking key organizational initiatives. Working in close collaboration with managers, technical teams, and external
- Are you an organized, detail-oriented administrative professional seeking a fulfilling opportunity to support mission-driven community initiatives? Our client is seeking a Support Services Administrator, a prominent non-profit organization located in downtown Toronto. As a Support Services Administrator, you will play a critical role in providing dynamic, high-level administrative, operational, and executive support to leadership within the Support ServiceAre you an organized, detail-oriented administrative professional seeking a fulfilling opportunity to support mission-driven community initiatives? Our client is seeking a Support Services Administrator, a prominent non-profit organization located in downtown Toronto. As a Support Services Administrator, you will play a critical role in providing dynamic, high-level administrative, operational, and executive support to leadership within the Support Service
- We are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)LWe are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)L
- This Engineering & Construction company in Laval is looking for a Mobile IT Support Technician.Additional information:Contract: In consultationTerm: 6 to 12 monthsStart date: August 31, 2026Schedule: 37.5 hours / weekHybrid (2 days Laval Office / 3 days Remote)Equipment provided by the clientAdvantages...............................................................................Advantages TBD ...............................................................This Engineering & Construction company in Laval is looking for a Mobile IT Support Technician.Additional information:Contract: In consultationTerm: 6 to 12 monthsStart date: August 31, 2026Schedule: 37.5 hours / weekHybrid (2 days Laval Office / 3 days Remote)Equipment provided by the clientAdvantages...............................................................................Advantages TBD ...............................................................
- We are seeking an energetic and detail-oriented Junior Application Support Specialist to support day-to-day operations within a high-volume shared hosting environment. In this role, you will perform operational support, manage service request fulfillment, handle incident intake, and oversee configuration management for a large suite of enterprise Java applications. Working alongside senior systems administrators and middleware engineers, you will leverageWe are seeking an energetic and detail-oriented Junior Application Support Specialist to support day-to-day operations within a high-volume shared hosting environment. In this role, you will perform operational support, manage service request fulfillment, handle incident intake, and oversee configuration management for a large suite of enterprise Java applications. Working alongside senior systems administrators and middleware engineers, you will leverage
- PayPlan is a point of sale financing solution that has been developed. We are a small and scrappy team that has an owner-operator mindset. While roles are defined, we jump in to help one another in order to accomplish our collective goals. We are not hierarchical and ask that everyone asks questions, shares ideas and challenges what we’re doing so that we can make the business stronger.Do you have outstanding relationships and a creative streak? Do you havPayPlan is a point of sale financing solution that has been developed. We are a small and scrappy team that has an owner-operator mindset. While roles are defined, we jump in to help one another in order to accomplish our collective goals. We are not hierarchical and ask that everyone asks questions, shares ideas and challenges what we’re doing so that we can make the business stronger.Do you have outstanding relationships and a creative streak? Do you hav
- We are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)LWe are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)L
- We are seeking Bilingual Claims Support Specialists (Independent Contractors) for a high-profile, mission-driven initiative reporting to the Senior Manager of Advisory. In this fast-paced role, you will balance technical precision with deep empathy, processing claims and supporting individuals navigating trauma, mental health challenges, or poverty. This position requires high emotional intelligence, absolute discretion, and a results-oriented mindset to dWe are seeking Bilingual Claims Support Specialists (Independent Contractors) for a high-profile, mission-driven initiative reporting to the Senior Manager of Advisory. In this fast-paced role, you will balance technical precision with deep empathy, processing claims and supporting individuals navigating trauma, mental health challenges, or poverty. This position requires high emotional intelligence, absolute discretion, and a results-oriented mindset to d
- We are seeking a dedicated Senior Application Support Specialist to deliver comprehensive production application support, issue resolution, and project coordination across enterprise IT environments. In this role, you will manage full incident lifecycles, coordinate cross-functional resolution efforts, maintain service level agreements (SLAs), and update technical documentation. Working closely with project and product managers, you will also help build peWe are seeking a dedicated Senior Application Support Specialist to deliver comprehensive production application support, issue resolution, and project coordination across enterprise IT environments. In this role, you will manage full incident lifecycles, coordinate cross-functional resolution efforts, maintain service level agreements (SLAs), and update technical documentation. Working closely with project and product managers, you will also help build pe
- Ready to make a difference? Join our client as TSP MRS Support Engineer! Your mission: ensure safety, quality, and timeliness, all while staying within budget. Be the driving force behind our success! 🚀General DescriptionThe E1 – Engineer in Training performs supervised engineering tasks using standard procedures and techniques to support projects and/or operations at BC Hydro safely, with quality, within budget, and on time.AdvantagesLocation: Edmonds OReady to make a difference? Join our client as TSP MRS Support Engineer! Your mission: ensure safety, quality, and timeliness, all while staying within budget. Be the driving force behind our success! 🚀General DescriptionThe E1 – Engineer in Training performs supervised engineering tasks using standard procedures and techniques to support projects and/or operations at BC Hydro safely, with quality, within budget, and on time.AdvantagesLocation: Edmonds O
- A major federal defense organization is seeking two Senior ServiceNow Developers to lead the design, configuration, and hands-on technical delivery of a high-priority digital onboarding platform. Operating within an enterprise architecture framework, the successful candidate will configure secure, scalable, and compliant solutions leveraging ServiceNow Human Resources Service Delivery (HRSD) and App Engine. This initiative aims to modernize intake workflowA major federal defense organization is seeking two Senior ServiceNow Developers to lead the design, configuration, and hands-on technical delivery of a high-priority digital onboarding platform. Operating within an enterprise architecture framework, the successful candidate will configure secure, scalable, and compliant solutions leveraging ServiceNow Human Resources Service Delivery (HRSD) and App Engine. This initiative aims to modernize intake workflow
- Seeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellenSeeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellen
- Are you a Mainframe expert who thrives in fast-paced, high-impact environments? Do you enjoy solving complex puzzles under pressure and ensuring critical financial systems run flawlessly?We are looking for a Mainframe Production Support Specialist to lead incident investigation, drive rapid service recovery, and champion operational excellence. You will be at the heart of global transaction banking, collaborating with virtual teams across the globe to keepAre you a Mainframe expert who thrives in fast-paced, high-impact environments? Do you enjoy solving complex puzzles under pressure and ensuring critical financial systems run flawlessly?We are looking for a Mainframe Production Support Specialist to lead incident investigation, drive rapid service recovery, and champion operational excellence. You will be at the heart of global transaction banking, collaborating with virtual teams across the globe to keep
- Seeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellenSeeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellen
- Are you an experienced ILS Support /Tech Writer with adequate knowledge of the field? This role maybe a good fit for you.Position SummaryWe are seeking a Logistic Support Analyst (LSA) to join our Integrated Logistics Support (ILS) department. In this role, you will work closely with other LSA analysts, the Technical Data Package (TDP) team, and many other internal departments. The primary focus will be supporting the Royal Canadian Navy’s Arctic and OffshAre you an experienced ILS Support /Tech Writer with adequate knowledge of the field? This role maybe a good fit for you.Position SummaryWe are seeking a Logistic Support Analyst (LSA) to join our Integrated Logistics Support (ILS) department. In this role, you will work closely with other LSA analysts, the Technical Data Package (TDP) team, and many other internal departments. The primary focus will be supporting the Royal Canadian Navy’s Arctic and Offsh
- Are you an ambitious professional looking to elevate your career in client relations and portfolio management within the finance & accounting sector? At Randstad Canada, a global leader in talent solutions, our expert recruiters connect talented job seekers with premier employers across Mississauga and the Greater Toronto Area. We are currently seeking a dedicated Account Executive Support Specialist (also well suited for a Junior Account Executive or AccoAre you an ambitious professional looking to elevate your career in client relations and portfolio management within the finance & accounting sector? At Randstad Canada, a global leader in talent solutions, our expert recruiters connect talented job seekers with premier employers across Mississauga and the Greater Toronto Area. We are currently seeking a dedicated Account Executive Support Specialist (also well suited for a Junior Account Executive or Acco
- We are seeking dedicated Intermediate Application Support Specialists to provide tier-1 and tier-2 technical help desk support for enterprise digital systems, web applications, and software platforms. In this role, you will act as the primary point of contact for end-users, handling phone and email inquiries, tracking tickets, and troubleshooting technical issues. Working closely with specialized technical teams and non-technical end-users, you will ensureWe are seeking dedicated Intermediate Application Support Specialists to provide tier-1 and tier-2 technical help desk support for enterprise digital systems, web applications, and software platforms. In this role, you will act as the primary point of contact for end-users, handling phone and email inquiries, tracking tickets, and troubleshooting technical issues. Working closely with specialized technical teams and non-technical end-users, you will ensure
- Are you an ambitious professional looking to elevate your career in client relations and portfolio management within the finance & accounting sector? At Randstad Canada, a global leader in talent solutions, our expert recruiters connect talented job seekers with premier employers across Mississauga and the Greater Toronto Area. We are currently seeking a dedicated Account Executive Support Specialist (also well suited for a Junior Account Executive or AccoAre you an ambitious professional looking to elevate your career in client relations and portfolio management within the finance & accounting sector? At Randstad Canada, a global leader in talent solutions, our expert recruiters connect talented job seekers with premier employers across Mississauga and the Greater Toronto Area. We are currently seeking a dedicated Account Executive Support Specialist (also well suited for a Junior Account Executive or Acco
- Are you looking for a new opportunity to work with a dynamic company? Are you a bilingual, dynamic, and ambitious person?We are seeking a detail-oriented and organized receptionist and sales support to join our team. This individual is responsible for ensuring a professional and welcoming reception experience while providing administrative support to the sales department. This role requires strong organizational skills, attention to detail, and the abilitAre you looking for a new opportunity to work with a dynamic company? Are you a bilingual, dynamic, and ambitious person?We are seeking a detail-oriented and organized receptionist and sales support to join our team. This individual is responsible for ensuring a professional and welcoming reception experience while providing administrative support to the sales department. This role requires strong organizational skills, attention to detail, and the abilit
- Are you looking for a new opportunity to work with a dynamic company? Are you a bilingual, dynamic, and ambitious person?We are seeking a detail-oriented and organized receptionist and sales support to join our team. This individual is responsible for ensuring a professional and welcoming reception experience while providing administrative support to the sales department. This role requires strong organizational skills, attention to detail, and the abilitAre you looking for a new opportunity to work with a dynamic company? Are you a bilingual, dynamic, and ambitious person?We are seeking a detail-oriented and organized receptionist and sales support to join our team. This individual is responsible for ensuring a professional and welcoming reception experience while providing administrative support to the sales department. This role requires strong organizational skills, attention to detail, and the abilit
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.