- Randstad is seeking a highly organized and detail-oriented Training Coordinator to join our team at Toronto Pearson Airport. This on-site position requires excellent communication skills and the ability to manage multiple tasks simultaneously in a fast-paced environment. The role involves coordinating training sessions, managing associated documentation, and providing administrative support to our client.Position: Training CoordinatorShift: 5 days a week,Randstad is seeking a highly organized and detail-oriented Training Coordinator to join our team at Toronto Pearson Airport. This on-site position requires excellent communication skills and the ability to manage multiple tasks simultaneously in a fast-paced environment. The role involves coordinating training sessions, managing associated documentation, and providing administrative support to our client.Position: Training CoordinatorShift: 5 days a week,
- Our client is seeking candidates for support cover for their Distribution centers in Delta. This will be off-hours support, onsite, comprised primarily of weekends and evenings. The ideal candidate should:- have some exposure to a Distribution Centre environment, or similar (Amazon/Airport)- be a strong team player- be dedicated, hard-working, and above all eager to learnBelow you will find some further info on the hardware - any additional experience supOur client is seeking candidates for support cover for their Distribution centers in Delta. This will be off-hours support, onsite, comprised primarily of weekends and evenings. The ideal candidate should:- have some exposure to a Distribution Centre environment, or similar (Amazon/Airport)- be a strong team player- be dedicated, hard-working, and above all eager to learnBelow you will find some further info on the hardware - any additional experience sup
- We're looking for a strong leader to head our business support function—someone who can drive operational efficiency by managing administrative teams and optimizing internal processes. In this role, you’ll be responsible for streamlining day-to-day support activities, shaping policy, and ensuring that workflows run like clockwork. Your focus will be on building a high-performing support team, boosting productivity, and identifying ways to cut costs withoutWe're looking for a strong leader to head our business support function—someone who can drive operational efficiency by managing administrative teams and optimizing internal processes. In this role, you’ll be responsible for streamlining day-to-day support activities, shaping policy, and ensuring that workflows run like clockwork. Your focus will be on building a high-performing support team, boosting productivity, and identifying ways to cut costs without
- We are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)LWe are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)L
- Randstad Canada is recruiting for an immediate openings for full time laborer's to work with our busy manufacturing client in Bridgewater, Nova Scotia! Our laborer positions play a key support role for our clients Warehouse and Manufacturing teams, helping to ensure daily shipping requirements are met while maintaining high levels of quality in a safe and effective manner! The Warehouse Shipping Support Associate role acts as a back-up Tire Loader, whichRandstad Canada is recruiting for an immediate openings for full time laborer's to work with our busy manufacturing client in Bridgewater, Nova Scotia! Our laborer positions play a key support role for our clients Warehouse and Manufacturing teams, helping to ensure daily shipping requirements are met while maintaining high levels of quality in a safe and effective manner! The Warehouse Shipping Support Associate role acts as a back-up Tire Loader, which
- 📢 New Contract Opportunity – Bilingual Customer Support RepresentativeA leader in the national logistics and delivery sector is building a brand-new bilingual customer service team in Dorval, Québec — and you could be part of it! We’re looking for passionate and dedicated individuals who thrive in fast-paced, customer-focused environments. If you enjoy helping people, solving problems, and working as a team, this is the place for you.Work Location: Dorval📢 New Contract Opportunity – Bilingual Customer Support RepresentativeA leader in the national logistics and delivery sector is building a brand-new bilingual customer service team in Dorval, Québec — and you could be part of it! We’re looking for passionate and dedicated individuals who thrive in fast-paced, customer-focused environments. If you enjoy helping people, solving problems, and working as a team, this is the place for you.Work Location: Dorval
- We’re looking for a dedicated and technically-minded Product Support Specialist to join a growing software team that delivers industry-leading solutions across sectors like hospitality, retail, and professional services. In this role, you’ll be the trusted first point of contact for clients—helping them resolve system issues, guiding them through product features, and ensuring they get the most value from our software.This is a great opportunity for someonWe’re looking for a dedicated and technically-minded Product Support Specialist to join a growing software team that delivers industry-leading solutions across sectors like hospitality, retail, and professional services. In this role, you’ll be the trusted first point of contact for clients—helping them resolve system issues, guiding them through product features, and ensuring they get the most value from our software.This is a great opportunity for someon
- 📢 New Contract Opportunity – Bilingual Customer Support RepresentativeA leader in the national logistics and delivery sector is building a brand-new bilingual customer service team in Dorval, Québec — and you could be part of it! We’re looking for passionate and dedicated individuals who thrive in fast-paced, customer-focused environments. If you enjoy helping people, solving problems, and working as a team, this is the place for you.Work Location: Dorval📢 New Contract Opportunity – Bilingual Customer Support RepresentativeA leader in the national logistics and delivery sector is building a brand-new bilingual customer service team in Dorval, Québec — and you could be part of it! We’re looking for passionate and dedicated individuals who thrive in fast-paced, customer-focused environments. If you enjoy helping people, solving problems, and working as a team, this is the place for you.Work Location: Dorval
- Notre partenaire est un leader dans le design et la mise en marché d’ameublement de bureau, comptant plus de 3500 employés à travers le monde.La division produits sur mesure joue un rôle de premier ordre dans la conception et la fabrication de produits distinctifs.Avec ses 6 entités situées sur la rive sud de Québec, elle est d’ailleurs une partenaire majeure dans le développement économique de la région avec plus de 1000employé(e)s passionné(e)s et dynamiNotre partenaire est un leader dans le design et la mise en marché d’ameublement de bureau, comptant plus de 3500 employés à travers le monde.La division produits sur mesure joue un rôle de premier ordre dans la conception et la fabrication de produits distinctifs.Avec ses 6 entités situées sur la rive sud de Québec, elle est d’ailleurs une partenaire majeure dans le développement économique de la région avec plus de 1000employé(e)s passionné(e)s et dynami
- One of our clients is looking for a SAP Support manager, who will be a key person at the SAP space, who continually evolving the SAP roadmap to align with their goals. This role will involve strategizing, planning, executing, monitoring, and adjusting the delivery of SAP services to internal and external stakeholders.AdvantagesGreat benefitsGood company cultureCompany perksExcellent working environmentResponsibilities- Provide strategic and operational leaOne of our clients is looking for a SAP Support manager, who will be a key person at the SAP space, who continually evolving the SAP roadmap to align with their goals. This role will involve strategizing, planning, executing, monitoring, and adjusting the delivery of SAP services to internal and external stakeholders.AdvantagesGreat benefitsGood company cultureCompany perksExcellent working environmentResponsibilities- Provide strategic and operational lea
- Are you currently looking for an administrative opportunity in Valleyfield? We have an excellent position with an industry leader, clean and modern office that is looking to hire. Please feel free to contact us by applying and/or sending us your resume and we will contact you to discuss. We look forward to speaking with youAdvantagesLocated in ValleyfieldMonday-Friday 9AM - 6PM or 10AM - 7PMSalary 21$/hr Weekly payTemporary to permanent - Once permanent,Are you currently looking for an administrative opportunity in Valleyfield? We have an excellent position with an industry leader, clean and modern office that is looking to hire. Please feel free to contact us by applying and/or sending us your resume and we will contact you to discuss. We look forward to speaking with youAdvantagesLocated in ValleyfieldMonday-Friday 9AM - 6PM or 10AM - 7PMSalary 21$/hr Weekly payTemporary to permanent - Once permanent,
- Application Support - SAASAre you looking for an Application Support Analyst position on the South Shore of Montreal? Would you like to join a local company in a growing field?Do you find customer service and explaining technical terms a natural fit?Then this permanent Application Support Analyst - SAAS position on the South Shore of Montreal might be for you!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate disApplication Support - SAASAre you looking for an Application Support Analyst position on the South Shore of Montreal? Would you like to join a local company in a growing field?Do you find customer service and explaining technical terms a natural fit?Then this permanent Application Support Analyst - SAAS position on the South Shore of Montreal might be for you!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate dis
- Are you a highly skilled Tier 3 Support Analyst with strong C# and debugging abilities and a passion for solving complex software issues? Our Ottawa-based client is seeking a Senior Support Analyst – Tier 3 Software Support to join their global team in a full-time, permanent capacity. This is a remote-first role, but occasional on-site presence in Ottawa may be required on short notice. You’ll take ownership of support cases from intake to resolution, workAre you a highly skilled Tier 3 Support Analyst with strong C# and debugging abilities and a passion for solving complex software issues? Our Ottawa-based client is seeking a Senior Support Analyst – Tier 3 Software Support to join their global team in a full-time, permanent capacity. This is a remote-first role, but occasional on-site presence in Ottawa may be required on short notice. You’ll take ownership of support cases from intake to resolution, work
- The IS Applications Lead is responsible for the day-to-day operations and maintenance of allsoftware applicationsand local ERPs through best practices among the different countries in Americas division.The IS Applications Lead is also responsible for planning, design, development, and deployment of informationand software systems for business operations.This position will collaborate with Group, Americas IS/IT team and local IS partners to ensure effectiveThe IS Applications Lead is responsible for the day-to-day operations and maintenance of allsoftware applicationsand local ERPs through best practices among the different countries in Americas division.The IS Applications Lead is also responsible for planning, design, development, and deployment of informationand software systems for business operations.This position will collaborate with Group, Americas IS/IT team and local IS partners to ensure effective
- We are currently looking for an administrative assistant and sales support role for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:3We are currently looking for an administrative assistant and sales support role for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:3
- Canada Banking Operations supports a variety of Treasury management solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, Trade Finance and Client Account Management, servicing our large Corporate, Commercial, and Business Banking clients. The successful candidate will join the Canada Treasury Operations team, as an Operations Analyst. In this role, the Operations Analyst wiCanada Banking Operations supports a variety of Treasury management solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, Trade Finance and Client Account Management, servicing our large Corporate, Commercial, and Business Banking clients. The successful candidate will join the Canada Treasury Operations team, as an Operations Analyst. In this role, the Operations Analyst wi
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail? If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: Winnipeg, MBSalary: $19/HourDuration: 3 months (Possibility of Extension)Global opportunities for professional growAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail? If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: Winnipeg, MBSalary: $19/HourDuration: 3 months (Possibility of Extension)Global opportunities for professional grow
- Our client in Calgary NE is looking for a sales support coordinator to join their growing team. In this role you will be assisting the sales team with the sales team with administrative work as required, communicating with internal and external stakeholders, document control and other administration duties with the team. The role requires great project management skills and experience with mechanical drawings and PDF editing software.If you're looking forOur client in Calgary NE is looking for a sales support coordinator to join their growing team. In this role you will be assisting the sales team with the sales team with administrative work as required, communicating with internal and external stakeholders, document control and other administration duties with the team. The role requires great project management skills and experience with mechanical drawings and PDF editing software.If you're looking for
- Position: Technical Support Specialist – Glazing ProductsOur client, a recognized leader in the distribution of architectural hardware, is currently seeking a Technical Support Specialist for its Glazing Division. This permanent position is based in Montreal and is available immediately. Reporting to the Glazing Product Manager, the selected candidate will play a key role in analyzing architectural project requests, providing technical support, managing tePosition: Technical Support Specialist – Glazing ProductsOur client, a recognized leader in the distribution of architectural hardware, is currently seeking a Technical Support Specialist for its Glazing Division. This permanent position is based in Montreal and is available immediately. Reporting to the Glazing Product Manager, the selected candidate will play a key role in analyzing architectural project requests, providing technical support, managing te
- Are you an experienced Application Support Analyst looking for your next challenge? Our Calgary client is seeking a technically savvy and solutions-driven professional to join their team on an initial 24-month contract. This role offers the opportunity to work on both cloud and on-premise applications, troubleshoot real-time issues, and help shape the future of system support in a collaborative, fast-paced environment.Advantages• Join a diverse and collaboAre you an experienced Application Support Analyst looking for your next challenge? Our Calgary client is seeking a technically savvy and solutions-driven professional to join their team on an initial 24-month contract. This role offers the opportunity to work on both cloud and on-premise applications, troubleshoot real-time issues, and help shape the future of system support in a collaborative, fast-paced environment.Advantages• Join a diverse and collabo
- Randstad Victoria is looking for a Customer Service minded Administrative Assistant for a temporary position in Saanichton, BC. You will be the first point of contact, answering phones and assisting customers with requests and calling clients for accounts that need to be paid. This role requires an enthusiastic, professional individual, with outstanding communication, inter-personal and multi-tasking skills. You must be able to deliver incredible service aRandstad Victoria is looking for a Customer Service minded Administrative Assistant for a temporary position in Saanichton, BC. You will be the first point of contact, answering phones and assisting customers with requests and calling clients for accounts that need to be paid. This role requires an enthusiastic, professional individual, with outstanding communication, inter-personal and multi-tasking skills. You must be able to deliver incredible service a
- Our client seeks a bilingual Application Support Specialist to provide Tier 1 support and QA testing for an enterprise-level IWMS platform based on IBM TRIRIGA. The ideal candidate will bring hands-on experience in IT support and functional testing and possess strong communication skills in both English and French. This role supports end users, coordinates testing activities, and ensures high-quality service delivery across multiple project stakeholders.AdOur client seeks a bilingual Application Support Specialist to provide Tier 1 support and QA testing for an enterprise-level IWMS platform based on IBM TRIRIGA. The ideal candidate will bring hands-on experience in IT support and functional testing and possess strong communication skills in both English and French. This role supports end users, coordinates testing activities, and ensures high-quality service delivery across multiple project stakeholders.Ad
- Our client in Victoria is seeking a temporary Reception and Front Desk Aid to provide weekend coverage.In this role, you'll be responsible for greeting and welcoming clients into the building. If you have a passion for building relationships and strong interpersonal skills, this could be the perfect fit for you.Three Saturday's needing support: April 12, 19, 26Advantages- $23/hour- Weekend Hours - Saturday 10:00 AM to 4:00 PM (1 hour unpaid break)- OpportuOur client in Victoria is seeking a temporary Reception and Front Desk Aid to provide weekend coverage.In this role, you'll be responsible for greeting and welcoming clients into the building. If you have a passion for building relationships and strong interpersonal skills, this could be the perfect fit for you.Three Saturday's needing support: April 12, 19, 26Advantages- $23/hour- Weekend Hours - Saturday 10:00 AM to 4:00 PM (1 hour unpaid break)- Opportu
- Randstad Staffing is currently seeking an experienced Quality Environmental & Technical Support Engineer for a great manufacturing company with a family feel located in the north-east of Winnipeg.Do you enjoy improving, developing and maintaining quality, environment. LEAN, safety, continous improvement and technical related processes in a manufacturing enviornment?This role works with internal and external customers and supplies to identify and resolve quRandstad Staffing is currently seeking an experienced Quality Environmental & Technical Support Engineer for a great manufacturing company with a family feel located in the north-east of Winnipeg.Do you enjoy improving, developing and maintaining quality, environment. LEAN, safety, continous improvement and technical related processes in a manufacturing enviornment?This role works with internal and external customers and supplies to identify and resolve qu
- Are you an experienced RPA Engineer in search of your next contract opportunity? Our high-profile client is seeking to hire a RPA Production Support Developer to join their talented team on a 6-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a consultant with our client, you’ll receive:- Highly competitive market hourly rates- A 6 month contrAre you an experienced RPA Engineer in search of your next contract opportunity? Our high-profile client is seeking to hire a RPA Production Support Developer to join their talented team on a 6-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a consultant with our client, you’ll receive:- Highly competitive market hourly rates- A 6 month contr
- Our Regina-based government client is looking for a skilled Sharepoint Developer to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from variOur Regina-based government client is looking for a skilled Sharepoint Developer to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from vari
- Es-tu une personne qui aime coordonner les présentations visuelles pour les achats d'articles et les ventes en ligne? As-tu la fibre du service client en plus d'être bilingue et super à l'aise avec l'informatique? Si tu as répondu oui à ces questions, contacte-nous rapidement, nous avons une belle opportunité à te présenter! Notre partenaire, un géant Canadien dans la distribution d'articles saisonniers de toute sorte est actuellement en recherche d'un(e)Es-tu une personne qui aime coordonner les présentations visuelles pour les achats d'articles et les ventes en ligne? As-tu la fibre du service client en plus d'être bilingue et super à l'aise avec l'informatique? Si tu as répondu oui à ces questions, contacte-nous rapidement, nous avons une belle opportunité à te présenter! Notre partenaire, un géant Canadien dans la distribution d'articles saisonniers de toute sorte est actuellement en recherche d'un(e)
- RoleThe Key User is a referent for the IT tools and systems used in the Amazon logistics center. He acts as a liaison between the operational teams and the IT teams, ensuring the proper use and optimization of the systems in place. This will essentially be an IT support type of position in a warehouse setting. Advantages DESIRED LEVEL OF EDUCATION1 to 2 years of study in higher education or equivalent by experience • TRAINING TOPICS IT – Security – SupportRoleThe Key User is a referent for the IT tools and systems used in the Amazon logistics center. He acts as a liaison between the operational teams and the IT teams, ensuring the proper use and optimization of the systems in place. This will essentially be an IT support type of position in a warehouse setting. Advantages DESIRED LEVEL OF EDUCATION1 to 2 years of study in higher education or equivalent by experience • TRAINING TOPICS IT – Security – Support
- Are you a hands-on Systems Administrator/Operations Support Specialist with a passion for smooth device deployments and system stability? 🖥️ Do you enjoy working on hardware rollouts and enhancing endpoint management solutions? Our client is looking for a dedicated professional who can take initiative and contribute to essential IT operations in a fast-paced environment.This is a 3-month contract role offering a hybrid work model based in Toronto. You wilAre you a hands-on Systems Administrator/Operations Support Specialist with a passion for smooth device deployments and system stability? 🖥️ Do you enjoy working on hardware rollouts and enhancing endpoint management solutions? Our client is looking for a dedicated professional who can take initiative and contribute to essential IT operations in a fast-paced environment.This is a 3-month contract role offering a hybrid work model based in Toronto. You wil
- Do you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.Advantages• 6-month contractDo you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.Advantages• 6-month contract
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.