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      • Mississauga, Ontario
      • Contract
      • $19.00 - $23.00 per hour
      Are you tech savvy with a passion for helping people? Are you looking to work for a forward thinking tech company? Let's connect!A tech company in Mississauga is looking for A Bilingual (FLUENT FRENCH & ENGLISH) Tech Support Representatives to join the team on a contract basis for 6 months. The opportunity is starting at the end of February. Why do you want the job?- Work for a well known North American company in the tech industry - Competitive pay $19.00 hourly- Regular business hours Monday to Friday 9:00 am to 5:00 pm (no weekends) - 6 month contract with possibility for extension or permanent employment- Gain experience working for a well known brandWhat will you be doing?- De-escalating driver issues daily- Assisting drivers with use of the app - Answering with general inquiries from drivers coming into the hub - In person customer service and tech support with driver app - Using four separate platforms daily to record interactions with driversWho are you?- Bilingual (French & English)- Excellent communication both written and verbal - Comfortable dealing with drivers in person as you will be working out of a hub office in Mississauga near the airport- Calm and collected with experience de-escalating issues- Previous customer service experience preferably in a tech support role- Comfortable using multiple platforms and an excellent multitasker If this sounds like you let's connect!To apply: 1. Apply directly to the posting at www.randstad.ca2. Email your resume to navpreet.sandhu@randstad.ca to be considered AdvantagesWhy do you want the job?- Work for a well known North American company in the tech industry - Competitive pay $19.00 hourly- Regular business hours Monday to Friday 9:00 am to 5:00 pm (no weekends) - 6 month contract with possibility for extension or permanent employment- Gain experience working for a well known brandResponsibilitiesWhat will you be doing?- De-escalating driver issues daily- Assisting drivers with use of the app - Answering with general inquiries from drivers coming into the hub - In person customer service and tech support with driver app - Using four separate platforms daily to record interactions with driversQualificationsWho are you?- Bilingual (french & english)- Excellent communication both written and verbal - Comfortable dealing with drivers in person as you will be working out of a hub office in Mississauga near the airport- Calm and collected with experience de-escalating issues- Previous customer service experience preferably in a tech support role- Comfortable using multiple platforms and an excellent multitasker SummaryAre you tech savvy with a passion for helping people? Are you looking to work for a forward thinking tech company? Let's connect!A tech company in Mississauga is looking for a fluent Bilingual (french & english)l Tech Support Representatives to join the team on a contract basis for 6 months. The opportunity is starting at the end of February. Why do you want the job?- Work for a well known North American company in the tech industry - Competitive pay $19.00 hourly- Regular business hours Monday to Friday 9:00 am to 5:00 pm (no weekends) - 6 month contract with possibility for extension or permanent employment- Gain experience working for a well known brandWhat will you be doing? - De-escalating driver issues with online app through mobile and laptop - Use four platforms to help drivers with appointments, driver profiles, recording interactions and internal dialogue - In person support for drivers who would like their voices heard - Issues may include lack of rides and/or tech support with using the app Who are you?- Bilingual or multilingual (French, Arabic, Hindi/Punjabi)- Excellent communication both written and verbal - Comfortable dealing with drivers in person as you will be working out of a hub office in Mississauga near the airport- Calm and collected with experience de-escalating issues- Previous customer service experience preferably in a tech support role- Comfortable using multiple platforms and an excellent multitasker If this sounds like you let's connect!To apply: 1. Apply directly to the posting at www.randstad.ca2. Email your resume to navpreet.sandhu@randstad.ca to be considered Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you tech savvy with a passion for helping people? Are you looking to work for a forward thinking tech company? Let's connect!A tech company in Mississauga is looking for A Bilingual (FLUENT FRENCH & ENGLISH) Tech Support Representatives to join the team on a contract basis for 6 months. The opportunity is starting at the end of February. Why do you want the job?- Work for a well known North American company in the tech industry - Competitive pay $19.00 hourly- Regular business hours Monday to Friday 9:00 am to 5:00 pm (no weekends) - 6 month contract with possibility for extension or permanent employment- Gain experience working for a well known brandWhat will you be doing?- De-escalating driver issues daily- Assisting drivers with use of the app - Answering with general inquiries from drivers coming into the hub - In person customer service and tech support with driver app - Using four separate platforms daily to record interactions with driversWho are you?- Bilingual (French & English)- Excellent communication both written and verbal - Comfortable dealing with drivers in person as you will be working out of a hub office in Mississauga near the airport- Calm and collected with experience de-escalating issues- Previous customer service experience preferably in a tech support role- Comfortable using multiple platforms and an excellent multitasker If this sounds like you let's connect!To apply: 1. Apply directly to the posting at www.randstad.ca2. Email your resume to navpreet.sandhu@randstad.ca to be considered AdvantagesWhy do you want the job?- Work for a well known North American company in the tech industry - Competitive pay $19.00 hourly- Regular business hours Monday to Friday 9:00 am to 5:00 pm (no weekends) - 6 month contract with possibility for extension or permanent employment- Gain experience working for a well known brandResponsibilitiesWhat will you be doing?- De-escalating driver issues daily- Assisting drivers with use of the app - Answering with general inquiries from drivers coming into the hub - In person customer service and tech support with driver app - Using four separate platforms daily to record interactions with driversQualificationsWho are you?- Bilingual (french & english)- Excellent communication both written and verbal - Comfortable dealing with drivers in person as you will be working out of a hub office in Mississauga near the airport- Calm and collected with experience de-escalating issues- Previous customer service experience preferably in a tech support role- Comfortable using multiple platforms and an excellent multitasker SummaryAre you tech savvy with a passion for helping people? Are you looking to work for a forward thinking tech company? Let's connect!A tech company in Mississauga is looking for a fluent Bilingual (french & english)l Tech Support Representatives to join the team on a contract basis for 6 months. The opportunity is starting at the end of February. Why do you want the job?- Work for a well known North American company in the tech industry - Competitive pay $19.00 hourly- Regular business hours Monday to Friday 9:00 am to 5:00 pm (no weekends) - 6 month contract with possibility for extension or permanent employment- Gain experience working for a well known brandWhat will you be doing? - De-escalating driver issues with online app through mobile and laptop - Use four platforms to help drivers with appointments, driver profiles, recording interactions and internal dialogue - In person support for drivers who would like their voices heard - Issues may include lack of rides and/or tech support with using the app Who are you?- Bilingual or multilingual (French, Arabic, Hindi/Punjabi)- Excellent communication both written and verbal - Comfortable dealing with drivers in person as you will be working out of a hub office in Mississauga near the airport- Calm and collected with experience de-escalating issues- Previous customer service experience preferably in a tech support role- Comfortable using multiple platforms and an excellent multitasker If this sounds like you let's connect!To apply: 1. Apply directly to the posting at www.randstad.ca2. Email your resume to navpreet.sandhu@randstad.ca to be considered Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Contract
      • $20.00 - $25.00 per hour
      Are you looking for an opportunity to stretch your tech-savvy muscles? Do you enjoy helping people resolve their tech issues, and are you that person that is always helping people connect to their online video calls? Do you have an interest in A/V or with production of videos? If yes, this might be just the job for you!We are looking for Bilingual Technical Support Operators to work with one of our clients in the A/V industry. You'll need to have a strong foundation in all things technical, but you'll also get to learn new things, and potentially start a career with a growing industry! This will be a contract of indeterminate length, based on performance. You will need to work out of the Ottawa South location. This is a great environment with lots of room for growth - please keep reading to see if this might be the opportunity for you!AdvantagesWhy You’ll love it here:- Convenient location (fully transit accessible)- Pay starting at $20/hr- Enjoy a professional team environment- Work for one of the fastest growing and reputable companies in the A/V field- Great team environmentResponsibilitiesWhat You’ll be doing:- Using Zoom to help clients join the broadcast- Working in a line and taking directions from the producers- Providing feedback and assistance to clients- Troubleshooting and some supportQualificationsWhat You’ll bring to the role:- background in helpdesk or tech support - need to be tech savvy - Experience with Zoom (enterprise level) is an asset- Experience with MS Suite required- Must be Bilingual (English and French) SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (use "Tech support" as the subject)Calling us at: 613.726.0220 ext 1 and ask for Rikki or ErinWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contactedRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for an opportunity to stretch your tech-savvy muscles? Do you enjoy helping people resolve their tech issues, and are you that person that is always helping people connect to their online video calls? Do you have an interest in A/V or with production of videos? If yes, this might be just the job for you!We are looking for Bilingual Technical Support Operators to work with one of our clients in the A/V industry. You'll need to have a strong foundation in all things technical, but you'll also get to learn new things, and potentially start a career with a growing industry! This will be a contract of indeterminate length, based on performance. You will need to work out of the Ottawa South location. This is a great environment with lots of room for growth - please keep reading to see if this might be the opportunity for you!AdvantagesWhy You’ll love it here:- Convenient location (fully transit accessible)- Pay starting at $20/hr- Enjoy a professional team environment- Work for one of the fastest growing and reputable companies in the A/V field- Great team environmentResponsibilitiesWhat You’ll be doing:- Using Zoom to help clients join the broadcast- Working in a line and taking directions from the producers- Providing feedback and assistance to clients- Troubleshooting and some supportQualificationsWhat You’ll bring to the role:- background in helpdesk or tech support - need to be tech savvy - Experience with Zoom (enterprise level) is an asset- Experience with MS Suite required- Must be Bilingual (English and French) SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (use "Tech support" as the subject)Calling us at: 613.726.0220 ext 1 and ask for Rikki or ErinWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contactedRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Contract
      Are you looking for an opportunity to stretch your tech-savvy muscles? Do you enjoy helping people resolve their tech issues, and are you that person that is always helping people connect to their online video calls? Do you have an interest in A/V or with production of videos? If yes, this might be just the job for you!We are looking for Technical Support Operators to work with one of our clients in the A/V industry. You'll need to have a strong foundation in all things technical, but you'll also get to learn new things, and potentially start a career with a growing industry! This will be a contract of indeterminate length, based on performance. You will need to work out of the Ottawa South location. This is a great environment with lots of room for growth - please keep reading to see if this might be the opportunity for you!AdvantagesWhy You’ll love it here:- Convenient location (fully transit accessible)- Pay starting at $20/hr- Enjoy a professional team environment- Work for one of the fastest growing and reputable companies in the A/V field- Great team environmentResponsibilitiesWhat You’ll be doing:- Using Zoom to help clients join the broadcast- Working in a line and taking directions from the producers- Providing feedback and assistance to clients- Troubleshooting and some supportQualificationsWhat You’ll bring to the role:- Strong communication skills in English (French is an asset)- background in helpdesk or tech support - need to be tech savvy - Experience with Zoom (enterprise level) is an asset- Experience with MS Suite requiredSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (use "Tech support" as the subject)Calling us at: 613.726.0220 ext 1 and ask for Rikki or ErinWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contactedRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for an opportunity to stretch your tech-savvy muscles? Do you enjoy helping people resolve their tech issues, and are you that person that is always helping people connect to their online video calls? Do you have an interest in A/V or with production of videos? If yes, this might be just the job for you!We are looking for Technical Support Operators to work with one of our clients in the A/V industry. You'll need to have a strong foundation in all things technical, but you'll also get to learn new things, and potentially start a career with a growing industry! This will be a contract of indeterminate length, based on performance. You will need to work out of the Ottawa South location. This is a great environment with lots of room for growth - please keep reading to see if this might be the opportunity for you!AdvantagesWhy You’ll love it here:- Convenient location (fully transit accessible)- Pay starting at $20/hr- Enjoy a professional team environment- Work for one of the fastest growing and reputable companies in the A/V field- Great team environmentResponsibilitiesWhat You’ll be doing:- Using Zoom to help clients join the broadcast- Working in a line and taking directions from the producers- Providing feedback and assistance to clients- Troubleshooting and some supportQualificationsWhat You’ll bring to the role:- Strong communication skills in English (French is an asset)- background in helpdesk or tech support - need to be tech savvy - Experience with Zoom (enterprise level) is an asset- Experience with MS Suite requiredSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (use "Tech support" as the subject)Calling us at: 613.726.0220 ext 1 and ask for Rikki or ErinWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contactedRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Permanent
      Job Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesAdvantagesRemote work during covid3 weeks vacation5 paid daysstrong opportunity to grow with organizationResponsibilitiesReporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.QualificationsTo qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesSummaryJob Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Job Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesAdvantagesRemote work during covid3 weeks vacation5 paid daysstrong opportunity to grow with organizationResponsibilitiesReporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.QualificationsTo qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesSummaryJob Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A post-secondary education in a relevant degree or diploma •The ability to communicate clearly and effectively via e-mail, over the phone and face-to-face;•The ability to effectively prioritise workload and balance customer demands•Strong problem-solving skills and logical thinking•The ability to work effectively in a team•Outstanding customer service skills •An interest in natural sciences and cultural museum collectionsDesirable Experience•Prior software support experience (2-3 years) in a customer-facing position•Relevant technical qualifications, including database management (SQL) or experience with any programming languagesRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      As Program Implementation Director for a global men's health charity, you will lead the implementation, adoption and utilization of programs relating to prostate and testicular cancer across biomedical research, clinical quality and digital health. You will focus on partnering with Canadian hospitals and research centres that are involved in the delivery of men's cancer research and related trials, clinical quality, and digital health solutions for patients. Your work will support this organization's further expansion and presence as a market leader in biomedical research, clinical trials, cancer registries and digital health.This is a full-time, permanent career opportunity based out of Toronto, ON. Some travel (national/international) may be required. As part of the Canadian leadership team, you will collaborate regularly with global leaders in biomedical health, survivorship, digital health and clinical quality. As a result, the role requires flexibility to participate out of regular hours when international teleconferences require your attendance. Advantages- This opportunity offers a competitive salary that will be commensurate with related experience in the NFP space with program implementation management/direction; experience relating to biomedical research, digital health and clinical quality and experience relating to cancer programs- Benefits program (100% coverage), 4 weeks vacation and flex days per company policy (all compensation elements will be discussed in confidence with the successful candidate)- Organizational culture that is focused on: making a lasting impact on the face of men's health; positive change; caring; inclusion; respect; FUN; teamwork; humility and ensuring a remarkable experience for those touched by the collaborative work of this global team - Working with a collaborative, cohesive and supportive team- Working from home currently and then post-COVID, the role will likely encompass a mix of at-home and 1-2 days per week in-office downtown Toronto (subject to change as per business needs)- Fantastic career opportunity to contribute to the continued growth of this renowned men's health charity that helps men live happier, healthier, longer lives- Very strong tech support to support your success in this role - Start date is ASAP but the organization will consider the successful candidate's preferences- Working hours will generally be Monday through Friday (days) but to support connections in the UK and Australia, some calls may occur in the evening hours and then time may be taken in lieu to offset those off-hoursResponsibilities- Support the achievement of business goals for biomedical research, clinical quality and digital health through the development, monitoring and management of a national implementation plan- Ensure cancer program business plan goals are achieved nationally (including adoption of digital health products, participation in clinical trials and clinical quality registries- Network with, develop and maintain strong professional relationships with clinicians, medical societies and researchers that deliver the charity's Canadian biomedical research, clinical quality and digital health programs- Achieve cancer business plan goals by effectively leading the national program implementation team - Act as a public spokesperson and representative of this men's health charity in Canada on all aspects of their portfolio (biomedical research, clinical qualityand digital health)- Oversee the national implementation of the Global Cancer Real World Evidence Network and contribute to the Network's design- Manage the national implementation delivery budget- Continuously inform cancer business plans by guiding national market cancer insights - Support national implementation of patient, clinician and biomedical research communities of practice- Support the success of national fundraising and marketing plans as part of the Canadian leadership teamKey areas of accountability and performance: a) Achievement of national goals in biomedical research (including clinical trial recruitment)b) Achievement of business plan goals for hospitals and clinicians participating in clinical quality registriesc) Achievement of national goals for access and engagement with digital health products through clinical channelsQualifications- Minimum Bachelor of Science in Healthcare required, with desired experience in oncology or urology - Minimum of 7 years' experience of program implementation management in healthcare (for a not-for-profit foundation/charity/society, for example), required- Experience in and strong knowledge of cancer to support your engagement with stakeholders across biomedical research through to digital health, required- Proven engagement and stakeholder management skills required- Demonstrated project management expertise required- Experience in implementation of digital health products to support patient care, required- Success leading cross-functional teams without direct authority (influencing without authority)SummaryQualified, available and interested candidates are encouraged click "apply" on this page and submit an application via Randstad Canada's confidential career portal. We thank all applicants, but only those selected for interviews will be contacted immediately.Randstad Canada and the organizations we recruit for value diversity and are equal opportunity employers. We are committed to providing accommodations for applicants, upon request, at any stage of the recruitment process in accordance with relevant provincial accessibility legislation and Human Rights Code(s). All applicants must make their requirements known when contacted.We appreciate your application and thank you for your interest!------------------------------------------------------------------------------------Meet Randstad Healthcare's Clinical & Management Division:Randstad Canada's Healthcare Clinical & Management Division recruits exclusively for direct-hire permanent and long-term contract allied healthcare and healthcare leadership employment opportunities, on behalf of healthcare companies across Canada. The Central Region Healthcare Division is based in Mississauga, Ontario, where we also have a team available to support your Healthcare Admin Support related requirements. Randstad Canada's Healthcare team in Quebec also has an incredible track record of success supporting healthcare administrative, clinical and management professionals and related recruits, throughout Quebec!The Healthcare Clinical & Management Division focuses primarily on clinical and operational roles at staff, management and senior management levels in Pharmacy, Pharmaceutical, Optical, Disability Management, Occupational Therapy, Physiotherapy, Kinesiology and Nursing and other healthcare sectors. We support progressive employers in a variety of professional healthcare practice settings who are looking for fantastic healthcare educated and experienced candidates like you!All communication is strictly confidential - we treat your personal information, and your confidential job search overall, with a great deal of respect.There is absolutely no cost whatsoever for job seekers to use our services. We are hired by companies to help facilitate the recruitment and selection process and support candidates as they look to find rewarding work that can carry them forward - human forward. Watch this video to learn what we mean by "human forward:" https://www.youtube.com/watch?v=1cObQpA9sA0Our involvement in the direct-hire recruitment process does not affect candidate compensation in any way.Why apply for this opportunity via Randstad Canada – what is the process?When you apply for a career opportunity via Randstad's Healthcare Clinical & Management Division, we will discuss the role with you prior to presenting your information to our client, to determine whether or not the role suits your needs on various levels. If there is a good fit between our client’s requirements and your background, and your career path/company culture ‘likes,’ then we will professionally represent your profile directly to the hiring manager. We help manage the recruitment process. We will get you timely feedback concerning your application so you know where you stand. If hired, you are our client’s employee from day one. Our involvement does not affect compensation in any way.Thank you for your interest in this opportunity, and for taking the time to learn about Randstad Canada's Healthcare Clinical & Management Division's professional recruitment services! We look forward to reviewing your application.We ask that you kindly submit any resumes/applications through the career portal exclusively, however, questions about our Healthcare Service offerings are welcome to be directed to Jennifer Andrew, Director, Health Services at jennifer.andrew@randstad.ca Thank you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      As Program Implementation Director for a global men's health charity, you will lead the implementation, adoption and utilization of programs relating to prostate and testicular cancer across biomedical research, clinical quality and digital health. You will focus on partnering with Canadian hospitals and research centres that are involved in the delivery of men's cancer research and related trials, clinical quality, and digital health solutions for patients. Your work will support this organization's further expansion and presence as a market leader in biomedical research, clinical trials, cancer registries and digital health.This is a full-time, permanent career opportunity based out of Toronto, ON. Some travel (national/international) may be required. As part of the Canadian leadership team, you will collaborate regularly with global leaders in biomedical health, survivorship, digital health and clinical quality. As a result, the role requires flexibility to participate out of regular hours when international teleconferences require your attendance. Advantages- This opportunity offers a competitive salary that will be commensurate with related experience in the NFP space with program implementation management/direction; experience relating to biomedical research, digital health and clinical quality and experience relating to cancer programs- Benefits program (100% coverage), 4 weeks vacation and flex days per company policy (all compensation elements will be discussed in confidence with the successful candidate)- Organizational culture that is focused on: making a lasting impact on the face of men's health; positive change; caring; inclusion; respect; FUN; teamwork; humility and ensuring a remarkable experience for those touched by the collaborative work of this global team - Working with a collaborative, cohesive and supportive team- Working from home currently and then post-COVID, the role will likely encompass a mix of at-home and 1-2 days per week in-office downtown Toronto (subject to change as per business needs)- Fantastic career opportunity to contribute to the continued growth of this renowned men's health charity that helps men live happier, healthier, longer lives- Very strong tech support to support your success in this role - Start date is ASAP but the organization will consider the successful candidate's preferences- Working hours will generally be Monday through Friday (days) but to support connections in the UK and Australia, some calls may occur in the evening hours and then time may be taken in lieu to offset those off-hoursResponsibilities- Support the achievement of business goals for biomedical research, clinical quality and digital health through the development, monitoring and management of a national implementation plan- Ensure cancer program business plan goals are achieved nationally (including adoption of digital health products, participation in clinical trials and clinical quality registries- Network with, develop and maintain strong professional relationships with clinicians, medical societies and researchers that deliver the charity's Canadian biomedical research, clinical quality and digital health programs- Achieve cancer business plan goals by effectively leading the national program implementation team - Act as a public spokesperson and representative of this men's health charity in Canada on all aspects of their portfolio (biomedical research, clinical qualityand digital health)- Oversee the national implementation of the Global Cancer Real World Evidence Network and contribute to the Network's design- Manage the national implementation delivery budget- Continuously inform cancer business plans by guiding national market cancer insights - Support national implementation of patient, clinician and biomedical research communities of practice- Support the success of national fundraising and marketing plans as part of the Canadian leadership teamKey areas of accountability and performance: a) Achievement of national goals in biomedical research (including clinical trial recruitment)b) Achievement of business plan goals for hospitals and clinicians participating in clinical quality registriesc) Achievement of national goals for access and engagement with digital health products through clinical channelsQualifications- Minimum Bachelor of Science in Healthcare required, with desired experience in oncology or urology - Minimum of 7 years' experience of program implementation management in healthcare (for a not-for-profit foundation/charity/society, for example), required- Experience in and strong knowledge of cancer to support your engagement with stakeholders across biomedical research through to digital health, required- Proven engagement and stakeholder management skills required- Demonstrated project management expertise required- Experience in implementation of digital health products to support patient care, required- Success leading cross-functional teams without direct authority (influencing without authority)SummaryQualified, available and interested candidates are encouraged click "apply" on this page and submit an application via Randstad Canada's confidential career portal. We thank all applicants, but only those selected for interviews will be contacted immediately.Randstad Canada and the organizations we recruit for value diversity and are equal opportunity employers. We are committed to providing accommodations for applicants, upon request, at any stage of the recruitment process in accordance with relevant provincial accessibility legislation and Human Rights Code(s). All applicants must make their requirements known when contacted.We appreciate your application and thank you for your interest!------------------------------------------------------------------------------------Meet Randstad Healthcare's Clinical & Management Division:Randstad Canada's Healthcare Clinical & Management Division recruits exclusively for direct-hire permanent and long-term contract allied healthcare and healthcare leadership employment opportunities, on behalf of healthcare companies across Canada. The Central Region Healthcare Division is based in Mississauga, Ontario, where we also have a team available to support your Healthcare Admin Support related requirements. Randstad Canada's Healthcare team in Quebec also has an incredible track record of success supporting healthcare administrative, clinical and management professionals and related recruits, throughout Quebec!The Healthcare Clinical & Management Division focuses primarily on clinical and operational roles at staff, management and senior management levels in Pharmacy, Pharmaceutical, Optical, Disability Management, Occupational Therapy, Physiotherapy, Kinesiology and Nursing and other healthcare sectors. We support progressive employers in a variety of professional healthcare practice settings who are looking for fantastic healthcare educated and experienced candidates like you!All communication is strictly confidential - we treat your personal information, and your confidential job search overall, with a great deal of respect.There is absolutely no cost whatsoever for job seekers to use our services. We are hired by companies to help facilitate the recruitment and selection process and support candidates as they look to find rewarding work that can carry them forward - human forward. Watch this video to learn what we mean by "human forward:" https://www.youtube.com/watch?v=1cObQpA9sA0Our involvement in the direct-hire recruitment process does not affect candidate compensation in any way.Why apply for this opportunity via Randstad Canada – what is the process?When you apply for a career opportunity via Randstad's Healthcare Clinical & Management Division, we will discuss the role with you prior to presenting your information to our client, to determine whether or not the role suits your needs on various levels. If there is a good fit between our client’s requirements and your background, and your career path/company culture ‘likes,’ then we will professionally represent your profile directly to the hiring manager. We help manage the recruitment process. We will get you timely feedback concerning your application so you know where you stand. If hired, you are our client’s employee from day one. Our involvement does not affect compensation in any way.Thank you for your interest in this opportunity, and for taking the time to learn about Randstad Canada's Healthcare Clinical & Management Division's professional recruitment services! We look forward to reviewing your application.We ask that you kindly submit any resumes/applications through the career portal exclusively, however, questions about our Healthcare Service offerings are welcome to be directed to Jennifer Andrew, Director, Health Services at jennifer.andrew@randstad.ca Thank you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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