- Provide first-level technical support, responding to inbound colleague calls and emails. Ensure accurate problem documentation, timely escalation to support groups, and identification of potential outages. Identify trends and opportunities for improvement. Build ongoing support proficiency for various applications. This role requires fluency in both English and French.Position: Service Availability RepresentativeShift: Rotational shifts (24/7/365); must beProvide first-level technical support, responding to inbound colleague calls and emails. Ensure accurate problem documentation, timely escalation to support groups, and identification of potential outages. Identify trends and opportunities for improvement. Build ongoing support proficiency for various applications. This role requires fluency in both English and French.Position: Service Availability RepresentativeShift: Rotational shifts (24/7/365); must be
- The Project Manager is responsible for managing the successful implementation of complex outsourcing projects. The role includes planning the project, meeting agreed-upon goals (including profitability and timelines), coordinating task completion with cross-functional business and technical teams, and ensuring a systematic communication and control plan is in place. Project managers have accountability for deliverables and will manage risk and technical asThe Project Manager is responsible for managing the successful implementation of complex outsourcing projects. The role includes planning the project, meeting agreed-upon goals (including profitability and timelines), coordinating task completion with cross-functional business and technical teams, and ensuring a systematic communication and control plan is in place. Project managers have accountability for deliverables and will manage risk and technical as
