- Do you appreciate the textile industry and the fashion domain? Are you passionate about technology and enjoy providing solutions? Do you have experience in Level 1 technical support?We are currently looking for a BILINGUAL Technical Support Advisor with experience in user support. If you are seeking a long-term hybrid position, then we need to talk!Position: Level 1 Technical Support AdvisorSalary: $23/hourSchedule: Availability to work Monday to Friday frDo you appreciate the textile industry and the fashion domain? Are you passionate about technology and enjoy providing solutions? Do you have experience in Level 1 technical support?We are currently looking for a BILINGUAL Technical Support Advisor with experience in user support. If you are seeking a long-term hybrid position, then we need to talk!Position: Level 1 Technical Support AdvisorSalary: $23/hourSchedule: Availability to work Monday to Friday fr
- Are you a Business Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Business Analyst-Start: ASAP-Estimated length: 7 months-Location: Mississauga-Onsite roleActively seeking for candidates with below requirements.AdvantagesYou will have an opportunity to work with a leading employer in the local market.Responsibilities- Configure and manage mobAre you a Business Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Business Analyst-Start: ASAP-Estimated length: 7 months-Location: Mississauga-Onsite roleActively seeking for candidates with below requirements.AdvantagesYou will have an opportunity to work with a leading employer in the local market.Responsibilities- Configure and manage mob
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considereThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considere
- GTA CLIENT REQUIRES AN ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW ), FOR AN INTIAL 3 MONTH CONTRACTPOSITION SUMMARYReporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field. This position is focused on customer service and themanagement of our ticketing system (ServiceNow) to resolve issues quickly. This role also will incluGTA CLIENT REQUIRES AN ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW ), FOR AN INTIAL 3 MONTH CONTRACTPOSITION SUMMARYReporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field. This position is focused on customer service and themanagement of our ticketing system (ServiceNow) to resolve issues quickly. This role also will inclu
- GTA CLIENT REQUIRES A TECH SUPPORT/ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW PREFERRED), FOR AN INTIAL 3 MONTH CONTRACTPOSITION SUMMARYReporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field. This position is focused on customer service and themanagement of our ticketing system (ServiceNow) to resolve issues quickly. ThisGTA CLIENT REQUIRES A TECH SUPPORT/ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW PREFERRED), FOR AN INTIAL 3 MONTH CONTRACTPOSITION SUMMARYReporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field. This position is focused on customer service and themanagement of our ticketing system (ServiceNow) to resolve issues quickly. This
- Our public Sector client requires a Service Desk analysts (Technical Analysts) to join their team for an initial 6 month contract starting mid-January 2022These people will work on-site in downtown Toronto to provide support to their user community.DUTIES:•Image computer – laptop & desktop•Perform computer memory upgrade•Packing computers for shipments•Update & manage computer inventory•Inspect & clean (if require) the returned computer•Troubleshoot and dOur public Sector client requires a Service Desk analysts (Technical Analysts) to join their team for an initial 6 month contract starting mid-January 2022These people will work on-site in downtown Toronto to provide support to their user community.DUTIES:•Image computer – laptop & desktop•Perform computer memory upgrade•Packing computers for shipments•Update & manage computer inventory•Inspect & clean (if require) the returned computer•Troubleshoot and d
- SENIOR ENGINEERING PROJECT MANAGER - BramptonPosition Summary:Reporting to the Director, Engineering, Senior Project Manager, Engineering is accountable for successful completion of various capital projects while providing technical support and guidance in troubleshooting plant equipment and service issues. This position provides proactive and effective support to improve systems and processes needed to increase efficiency and provide technical support. SSENIOR ENGINEERING PROJECT MANAGER - BramptonPosition Summary:Reporting to the Director, Engineering, Senior Project Manager, Engineering is accountable for successful completion of various capital projects while providing technical support and guidance in troubleshooting plant equipment and service issues. This position provides proactive and effective support to improve systems and processes needed to increase efficiency and provide technical support. S
- Reporting to the Manager, Engineering the incumbent provides a wide range of engineering support services that will ensure technical soundness, reliability, safety and cost effectiveness of the utility and its Electrical Distribution Power System. The incumbent performs technical studies and assessments; participates in short-range strategic planning; prepares engineering, technical or business reports and studies, and demonstrates effective project manageReporting to the Manager, Engineering the incumbent provides a wide range of engineering support services that will ensure technical soundness, reliability, safety and cost effectiveness of the utility and its Electrical Distribution Power System. The incumbent performs technical studies and assessments; participates in short-range strategic planning; prepares engineering, technical or business reports and studies, and demonstrates effective project manage
- Are you a bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have exceptional call center and customer service skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Service Availability Representative Bilingual for a 24 month contract in London. This position is onsite role. There is a high chance of contract conversion to permanent role.Pay rate: $23.50/ HourRotational shifts:Are you a bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have exceptional call center and customer service skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Service Availability Representative Bilingual for a 24 month contract in London. This position is onsite role. There is a high chance of contract conversion to permanent role.Pay rate: $23.50/ HourRotational shifts:
- Our client, an International industrial company based in Richmond ,BC is looking for a talented Microsoft Dynamics 365 F&O Developer to join their team on a permanent basis:Key Responsibilities:Drive full application lifecycle management for Microsoft Dynamics 365 F&O, from design to deploymentDesign and adapt business processes to enhance efficiency and meet evolving needsDevelop and update system and user training materialsCreate and customize D365 F&O rOur client, an International industrial company based in Richmond ,BC is looking for a talented Microsoft Dynamics 365 F&O Developer to join their team on a permanent basis:Key Responsibilities:Drive full application lifecycle management for Microsoft Dynamics 365 F&O, from design to deploymentDesign and adapt business processes to enhance efficiency and meet evolving needsDevelop and update system and user training materialsCreate and customize D365 F&O r
- Are you ready to lead a transformative project? Our GTA based client is looking for a Principal Consultant to drive the migration from a legacy Oracle ERP system to a cutting-edge MS Dynamics solution. As the primary technology contact for IT and Business stakeholders, including up to the CIO and CFO, you will play a critical role in this journey.In this role, you'll analyze business requirements, lead cross-functional teams, and design and deploy ERP applAre you ready to lead a transformative project? Our GTA based client is looking for a Principal Consultant to drive the migration from a legacy Oracle ERP system to a cutting-edge MS Dynamics solution. As the primary technology contact for IT and Business stakeholders, including up to the CIO and CFO, you will play a critical role in this journey.In this role, you'll analyze business requirements, lead cross-functional teams, and design and deploy ERP appl
- Our client, a leading manufacturer and supplier of advanced industrial machinery, specializing in horizontal boring machines. Our commitment to providing innovative solutions and exceptional customer service drives our success. We are seeking a dynamic and motivated Sales Representative to join our team in Canada. As a Sales Representative, you will be responsible for driving sales of our machines across Canada. This role involves identifying potential clOur client, a leading manufacturer and supplier of advanced industrial machinery, specializing in horizontal boring machines. Our commitment to providing innovative solutions and exceptional customer service drives our success. We are seeking a dynamic and motivated Sales Representative to join our team in Canada. As a Sales Representative, you will be responsible for driving sales of our machines across Canada. This role involves identifying potential cl
- Are you an equipment engineering specialist with acute knowledge of engineering processes, methods, and project management techniques? Would you like an opportunity to work for a leading Canadian organization where you can further develop your skills? If so we have an excellent opportunity for you!We are seeking an equipment engineering specialist to support our client, one of Canada's biggest telecommunications firms, in their Vancouver office ( hybrid moAre you an equipment engineering specialist with acute knowledge of engineering processes, methods, and project management techniques? Would you like an opportunity to work for a leading Canadian organization where you can further develop your skills? If so we have an excellent opportunity for you!We are seeking an equipment engineering specialist to support our client, one of Canada's biggest telecommunications firms, in their Vancouver office ( hybrid mo
- Service Manager $70,000 - $100,000/yr - North Winnipeg Are you an experienced industrial maintenance leader with a Millwright or electrician, background? Do you have a strong "lead from the front" management style, able to effectively manage Service Technicians, technical support, and customer service reps under your direct reports?Are you looking for a role where you benefit from the YOY growth of the service division? Utilizing interpersonal skills to buService Manager $70,000 - $100,000/yr - North Winnipeg Are you an experienced industrial maintenance leader with a Millwright or electrician, background? Do you have a strong "lead from the front" management style, able to effectively manage Service Technicians, technical support, and customer service reps under your direct reports?Are you looking for a role where you benefit from the YOY growth of the service division? Utilizing interpersonal skills to bu
- Service Manager $70,000 - $100,000/yr - North Winnipeg Are you an experienced industrial maintenance leader with a Millwright or electrician, background? Do you have a strong "lead from the front" management style, able to effectively manage Service Technicians, technical support, and customer service reps under your direct reports?Are you looking for a role where you benefit from the YOY growth of the service division? Utilizing interpersonal skills to buService Manager $70,000 - $100,000/yr - North Winnipeg Are you an experienced industrial maintenance leader with a Millwright or electrician, background? Do you have a strong "lead from the front" management style, able to effectively manage Service Technicians, technical support, and customer service reps under your direct reports?Are you looking for a role where you benefit from the YOY growth of the service division? Utilizing interpersonal skills to bu
- We are looking for a Mechanical Designer in the manufacturing industry to join the growing team for our client in Burlington, ON.The primary responsibility of the Mechanical Designer is to create designs, drawings, perform calculations, and conduct cost analysis to ensure the successful execution of engineering projects with minimal oversight. In addition to this, the Mechanical Designer will use the Process and Instrumentation Drawings (P&IDs) to generateWe are looking for a Mechanical Designer in the manufacturing industry to join the growing team for our client in Burlington, ON.The primary responsibility of the Mechanical Designer is to create designs, drawings, perform calculations, and conduct cost analysis to ensure the successful execution of engineering projects with minimal oversight. In addition to this, the Mechanical Designer will use the Process and Instrumentation Drawings (P&IDs) to generate
- A company in the financial sector is seeking a Customer Service Coordinator.The individual in this role will handle technical support related to calls and emails addressed to the Facilities team.They will also be responsible for receiving and processing routine requests related to occupancy management, including the arrival and relocation of personnel without intervention and occupancy updates.Advantages- Competitive salary- 35 hours per week- Hybrid workA company in the financial sector is seeking a Customer Service Coordinator.The individual in this role will handle technical support related to calls and emails addressed to the Facilities team.They will also be responsible for receiving and processing routine requests related to occupancy management, including the arrival and relocation of personnel without intervention and occupancy updates.Advantages- Competitive salary- 35 hours per week- Hybrid work
- Senior Linux Administrator Do you have 5 years of experience as a system administrator and ready to takeon new challenges within a company in the financial field? Would you like to be involved in the success of a global leader? You want to participate in the design and development of new integrated solutions. This opportunity is for you!AdvantagesHere some of our advantages •Ability to work 100% remotely•RSP•3-4 weeks of vacation•Group insurance covered 1Senior Linux Administrator Do you have 5 years of experience as a system administrator and ready to takeon new challenges within a company in the financial field? Would you like to be involved in the success of a global leader? You want to participate in the design and development of new integrated solutions. This opportunity is for you!AdvantagesHere some of our advantages •Ability to work 100% remotely•RSP•3-4 weeks of vacation•Group insurance covered 1
- System and Network Administrator N3Are you a senior IT technician with more than 5 years of experience in infrastructure management? Do you want to join a team where creativity and technological innovation will be your daily life? We are looking for an L3 system administrator with “generalist” experience at both the network and system level and ready to become an agent of change in a multi-client environment. If so, this opportunity is for you!AdvantagesAsSystem and Network Administrator N3Are you a senior IT technician with more than 5 years of experience in infrastructure management? Do you want to join a team where creativity and technological innovation will be your daily life? We are looking for an L3 system administrator with “generalist” experience at both the network and system level and ready to become an agent of change in a multi-client environment. If so, this opportunity is for you!AdvantagesAs
- Welcome home! At Cascades, sustainable development means respecting the true nature of our 10,000 talents. We put you first: · Bonus if you come back to work with us the next summer.· Many opportunities for advancement at Cascades· Our senior designers want to support and develop you through coaching and opportunities.· Ability to gain hands on Design experience with a global leader in sustainable packaging.· Opportunity to build connections with our indusWelcome home! At Cascades, sustainable development means respecting the true nature of our 10,000 talents. We put you first: · Bonus if you come back to work with us the next summer.· Many opportunities for advancement at Cascades· Our senior designers want to support and develop you through coaching and opportunities.· Ability to gain hands on Design experience with a global leader in sustainable packaging.· Opportunity to build connections with our indus
- Our client is looking to add a Senior Project Manager to their Engineering department. They are proud of their diverse and talented workforce and would like to have a candidate that can add value as well as be a leader on the team. Experience within the food and beverage industry is a great asset to this role. AdvantagesComprehensive benefits package (health, dental, vision, and disability) starting on your first day.Pension plan with company matching aOur client is looking to add a Senior Project Manager to their Engineering department. They are proud of their diverse and talented workforce and would like to have a candidate that can add value as well as be a leader on the team. Experience within the food and beverage industry is a great asset to this role. AdvantagesComprehensive benefits package (health, dental, vision, and disability) starting on your first day.Pension plan with company matching a
- Welcome home! At Cascades, sustainable development means respecting the true nature of our 10,000 talents. We put you first: · Bonus if you come back to work with us the next summer.· Many opportunities for advancement at Cascades· Our senior designers want to support and develop you through coaching and opportunities.· Ability to gain hands on Design experience with a global leader in sustainable packaging.· Opportunity to build connections with our indusWelcome home! At Cascades, sustainable development means respecting the true nature of our 10,000 talents. We put you first: · Bonus if you come back to work with us the next summer.· Many opportunities for advancement at Cascades· Our senior designers want to support and develop you through coaching and opportunities.· Ability to gain hands on Design experience with a global leader in sustainable packaging.· Opportunity to build connections with our indus
- Are you an administrative professional with strong customer service skills? Are you tech savvy and able to adapt to new programs and software easily? If so we have an excellent opportunity for you!We are currently looking for an Administrative Clerk to support our client, a leading and globally recognized organization, in their Burlington office (working onsite). In this role you will be working full time hours on a 3 week contract and earn $20/hrAdvantageAre you an administrative professional with strong customer service skills? Are you tech savvy and able to adapt to new programs and software easily? If so we have an excellent opportunity for you!We are currently looking for an Administrative Clerk to support our client, a leading and globally recognized organization, in their Burlington office (working onsite). In this role you will be working full time hours on a 3 week contract and earn $20/hrAdvantage
- Job Title: Customs SpecialistLocation: DorvalIndustry: Freight Forwarding / Customs BrokerageOur client in the international freight forwarding industry based in Montreal (Dorval), recently obtained their brokerage license and is seeking an experienced Customs Specialist to support with the customs duties.Looking for someone with 1+ years of experience with well-diverse knowledge to support the clearance of their existing clients. If you are interested, ApJob Title: Customs SpecialistLocation: DorvalIndustry: Freight Forwarding / Customs BrokerageOur client in the international freight forwarding industry based in Montreal (Dorval), recently obtained their brokerage license and is seeking an experienced Customs Specialist to support with the customs duties.Looking for someone with 1+ years of experience with well-diverse knowledge to support the clearance of their existing clients. If you are interested, Ap
- Do you have sales hunter and are looking for your next challenge? Do you passionate about growing your business and client base? Do you enjoy working towards objectives?We are working with a growing company in the Gatineau-Ottawa region who is looking for a Bilingual Sales Representative to join their team! The Bilingual Sales Representative will be responsible for developing their territory and growing existing relationships. The Bilingual Sales RepreseDo you have sales hunter and are looking for your next challenge? Do you passionate about growing your business and client base? Do you enjoy working towards objectives?We are working with a growing company in the Gatineau-Ottawa region who is looking for a Bilingual Sales Representative to join their team! The Bilingual Sales Representative will be responsible for developing their territory and growing existing relationships. The Bilingual Sales Represe
- Are you a bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have exceptional customer service skills? Do you have above average computing and navigational skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Bilingual Service Availability Representative for a 24 month contract in London. This is onsite role.Rotational shift: Changes every 2 weeks 24X7X365Standard: pay rate $23Are you a bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have exceptional customer service skills? Do you have above average computing and navigational skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Bilingual Service Availability Representative for a 24 month contract in London. This is onsite role.Rotational shift: Changes every 2 weeks 24X7X365Standard: pay rate $23
- Are you a skilled and organized leader, looking for a permanent long term position with a top of the line manufacturing company? We're a tenured electronic manufacturing company, with a strong collaborative team that thrives on integrity and creativity! As a Production manager, do you wish to oversee the day-to-day operations of manufacturing and material handling to ensure product is delivered on time and in conformance to specifications as per a plannedAre you a skilled and organized leader, looking for a permanent long term position with a top of the line manufacturing company? We're a tenured electronic manufacturing company, with a strong collaborative team that thrives on integrity and creativity! As a Production manager, do you wish to oversee the day-to-day operations of manufacturing and material handling to ensure product is delivered on time and in conformance to specifications as per a planned
- Mechanical passionates are invited to apply. Would you be thrilled if you could turn your passion for mechanics into a career? Then join the KDC team as aassistant mechanic.Schedule: 12-hour night shift - 7 p.m. to 7 a.m.Location : 315 Knowlton Rd, Knowlton, Québec J0E 1V0, CanadaThis is an immediate opportunity for a permanent position. Once you've joined the KDC team, the possibilities for development are endless. The assistant mechanic works in collaborMechanical passionates are invited to apply. Would you be thrilled if you could turn your passion for mechanics into a career? Then join the KDC team as aassistant mechanic.Schedule: 12-hour night shift - 7 p.m. to 7 a.m.Location : 315 Knowlton Rd, Knowlton, Québec J0E 1V0, CanadaThis is an immediate opportunity for a permanent position. Once you've joined the KDC team, the possibilities for development are endless. The assistant mechanic works in collabor
- Looking to take your career to the next level? We're looking for an electromechanic for our night shift. This person will have the opportunity to occupy a permanent position as soon as hired, and to develop professionally within KDC.Schedule: 12-hour night shift - 7 p.m. to 7 a.m.Location : 315 Knowlton Rd, Knowlton, Québec J0E 1V0, CanadaEctromechanics occupy a special place at KDC. They play a key role in maintaining and improving the electromechanical sLooking to take your career to the next level? We're looking for an electromechanic for our night shift. This person will have the opportunity to occupy a permanent position as soon as hired, and to develop professionally within KDC.Schedule: 12-hour night shift - 7 p.m. to 7 a.m.Location : 315 Knowlton Rd, Knowlton, Québec J0E 1V0, CanadaEctromechanics occupy a special place at KDC. They play a key role in maintaining and improving the electromechanical s
- We're on the hunt for the perfect fit to join our awesome team as a full-time Bilingual Customer Service Rep. Your main gig? Giving friendly, spot-on, and timely responses to incoming questions.If you boast experience in roles such as receptionist, sales associate, customer service representative, technical support representative, or administrative assistant, you're exactly who we're looking for. Fluency in both French and English is a must-have for this rWe're on the hunt for the perfect fit to join our awesome team as a full-time Bilingual Customer Service Rep. Your main gig? Giving friendly, spot-on, and timely responses to incoming questions.If you boast experience in roles such as receptionist, sales associate, customer service representative, technical support representative, or administrative assistant, you're exactly who we're looking for. Fluency in both French and English is a must-have for this r
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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