- Would you like to work for an eco-friendly company in the plumbing industry?Are you dynamic, passionate about customer service, and technical support?Then this job is for you!We are looking for a bilingual customer service agent to work remotely providing technical support.Job Details:Salary: $20/hour + a quarterly incentive program allowing you to earn up to 10% of your gross earnings.Hours: Monday to Friday, between 11 AM and 8 PM (full-time, 40 hours/weWould you like to work for an eco-friendly company in the plumbing industry?Are you dynamic, passionate about customer service, and technical support?Then this job is for you!We are looking for a bilingual customer service agent to work remotely providing technical support.Job Details:Salary: $20/hour + a quarterly incentive program allowing you to earn up to 10% of your gross earnings.Hours: Monday to Friday, between 11 AM and 8 PM (full-time, 40 hours/we
- Are you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basicAre you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basic
- Are you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basicAre you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basic
- Are you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basicAre you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basic
- Join this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve systJoin this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve syst
- Are you a Technical Specialist who has experience providing end-to-end technical support for SAP Service & Assett Manager? Do you have a background with enabling field operations, asset management, and service workflows through mobile platforms integrated with SAP S/4HANA and ECC systems.?We're looking for an SAP Services and Asset Manager Developer for an initial 12 month contract with the potential for extensions!The preference is for an individual basedAre you a Technical Specialist who has experience providing end-to-end technical support for SAP Service & Assett Manager? Do you have a background with enabling field operations, asset management, and service workflows through mobile platforms integrated with SAP S/4HANA and ECC systems.?We're looking for an SAP Services and Asset Manager Developer for an initial 12 month contract with the potential for extensions!The preference is for an individual based
- Are you a reliable, hands-on professional looking for a role where your technical curiosity and precision can truly shine?We are currently seeking a dedicated Technical Support Assistant to join a premier organization in the scientific equipment industry. This position is a critical part of the manufacturing & logistics team in Coquitlam, BC, focusing on the maintenance and accuracy of high-tech instrumentation. As a Technical Support Assistant, you will bAre you a reliable, hands-on professional looking for a role where your technical curiosity and precision can truly shine?We are currently seeking a dedicated Technical Support Assistant to join a premier organization in the scientific equipment industry. This position is a critical part of the manufacturing & logistics team in Coquitlam, BC, focusing on the maintenance and accuracy of high-tech instrumentation. As a Technical Support Assistant, you will b
- Are you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basicAre you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basic
- Our client is seeking 11 Junior Desk Side Support Technicians to join their onsite IT support team across hospital facilities in the Halifax Regional Municipality. This is an exciting opportunity to contribute to a high-priority healthcare initiative aimed at improving technology access and support across clinical environments. Working as part of the Cyber Security and Digital Solutions (CSDS) division, these technicians will play a key role in deploying aOur client is seeking 11 Junior Desk Side Support Technicians to join their onsite IT support team across hospital facilities in the Halifax Regional Municipality. This is an exciting opportunity to contribute to a high-priority healthcare initiative aimed at improving technology access and support across clinical environments. Working as part of the Cyber Security and Digital Solutions (CSDS) division, these technicians will play a key role in deploying a
- Our Vancouver-based government client is looking for a skilled SAP Developer to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from variousOur Vancouver-based government client is looking for a skilled SAP Developer to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various
- Are you a results-driven leader with proven expertise in the operations and strategy of the HVAC-R industry? We are searching for an exceptional Branch Manager to take the reins of a high-performing distribution branch in South Winnipeg, Manitoba. This pivotal role calls for a dynamic individual ready to oversee all facets of our client’s operations, ensuring efficient performance, driving sales strategies, and providing expert technical leadership. As theAre you a results-driven leader with proven expertise in the operations and strategy of the HVAC-R industry? We are searching for an exceptional Branch Manager to take the reins of a high-performing distribution branch in South Winnipeg, Manitoba. This pivotal role calls for a dynamic individual ready to oversee all facets of our client’s operations, ensuring efficient performance, driving sales strategies, and providing expert technical leadership. As the
- Are you an inside sales professional passionate about technical products and the distribution industry? Our client is looking for a seasoned Inside Sales Representative for a stimulating position in Dorval, in the heart of the Montreal metropolitan area. This key role will place you at the intersection of customer service, technical support, and business development, ensuring sustained growth in the essential field of industrial pipes, valves, and fittingsAre you an inside sales professional passionate about technical products and the distribution industry? Our client is looking for a seasoned Inside Sales Representative for a stimulating position in Dorval, in the heart of the Montreal metropolitan area. This key role will place you at the intersection of customer service, technical support, and business development, ensuring sustained growth in the essential field of industrial pipes, valves, and fittings
- We are seeking a highly autonomous and self-motivated Outside Sales Representative to drive growth within a key territory in the heavy-duty conveyor belting industry. This role is a crucial "mix" of a relationship builder/motivator for a strong distribution network and a strategic business developer who can perform direct sales on a case-by-case basis.The successful candidate will be responsible for developing new business, maintaining the existing distribWe are seeking a highly autonomous and self-motivated Outside Sales Representative to drive growth within a key territory in the heavy-duty conveyor belting industry. This role is a crucial "mix" of a relationship builder/motivator for a strong distribution network and a strategic business developer who can perform direct sales on a case-by-case basis.The successful candidate will be responsible for developing new business, maintaining the existing distrib
- What you will do:• Own and manage the relationship and contracts with Engineering services providers (ESP).• Lead the design review process with internal and external stakeholders ensuring regulatory requirements, code and Enbridge’s specifications, standards and procedures are followed including Process Hazard operability and constructability perspective.• Lead the specification and requisition of materials by reviewing vendor materials quotations, evaluaWhat you will do:• Own and manage the relationship and contracts with Engineering services providers (ESP).• Lead the design review process with internal and external stakeholders ensuring regulatory requirements, code and Enbridge’s specifications, standards and procedures are followed including Process Hazard operability and constructability perspective.• Lead the specification and requisition of materials by reviewing vendor materials quotations, evalua
- Application Support - SAAS Want to join and grow with an innovative local software development company on the South Shore of Montreal? If you are excellent at application support, enjoy client interaction, and can simplify technical language, this permanent role is a perfect fit!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate discount• 3 weeks of vacation• Employee assistance programApplication Support - SAAS Want to join and grow with an innovative local software development company on the South Shore of Montreal? If you are excellent at application support, enjoy client interaction, and can simplify technical language, this permanent role is a perfect fit!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate discount• 3 weeks of vacation• Employee assistance program
- We are seeking a Pipeline Integrity Engineer or Technologist (Deformation Management) to support a diverse team of engineers working to effectively implement our pipe integrity program to ensure the safe operations of our pipeline systems, and compliance with regulations.What you’ll do:• Perform defect assessment on pipe deformation related pipe imperfections (dents, wrinkles, ripples, buckles, and ovalities) by analyzing relevant ILI data and pipeline infWe are seeking a Pipeline Integrity Engineer or Technologist (Deformation Management) to support a diverse team of engineers working to effectively implement our pipe integrity program to ensure the safe operations of our pipeline systems, and compliance with regulations.What you’ll do:• Perform defect assessment on pipe deformation related pipe imperfections (dents, wrinkles, ripples, buckles, and ovalities) by analyzing relevant ILI data and pipeline inf
- The ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will be crucial to ensure the sThe ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will be crucial to ensure the s
- Application and Data Support Analyst We are looking for a resourceful and solution-oriented Application and Data Support Analyst. Your role will be twofold: ensuring the continuity of our current management platform while actively participating in our digital transformation.AdvantagesWhy join this team?Competitive salaryGroup insuranceVacationDirect impact: You will be the IT point of contact and will participate in the organizationApplication and Data Support Analyst We are looking for a resourceful and solution-oriented Application and Data Support Analyst. Your role will be twofold: ensuring the continuity of our current management platform while actively participating in our digital transformation.AdvantagesWhy join this team?Competitive salaryGroup insuranceVacationDirect impact: You will be the IT point of contact and will participate in the organization
- Territory ONT- West Join a leading Canadian distributor in the pool manufacturing industry, specializing in premium pool equipment and technology (heat pumps, salt systems, automation, etc.). We seek a dynamic Sales Representative to drive B2B sales and expand our market presence across Ontario West. This is a full-time, remote opportunity offering a competitive salary plus a performance bonus. We are looking for self-motivated, organized individuals withTerritory ONT- West Join a leading Canadian distributor in the pool manufacturing industry, specializing in premium pool equipment and technology (heat pumps, salt systems, automation, etc.). We seek a dynamic Sales Representative to drive B2B sales and expand our market presence across Ontario West. This is a full-time, remote opportunity offering a competitive salary plus a performance bonus. We are looking for self-motivated, organized individuals with
- Randstad is seeking a motivated and customer-focused individual who is passionate about delivering exceptional service. If you’re someone who consistently goes above and beyond to create outstanding customer experiences, this opportunity is for you. We’re looking for someone who thrives in a fast-paced, performance-driven environment and takes pride in being a reliable, solutions-oriented team player.In this role, the Customer Service Representative (CSR)Randstad is seeking a motivated and customer-focused individual who is passionate about delivering exceptional service. If you’re someone who consistently goes above and beyond to create outstanding customer experiences, this opportunity is for you. We’re looking for someone who thrives in a fast-paced, performance-driven environment and takes pride in being a reliable, solutions-oriented team player.In this role, the Customer Service Representative (CSR)
- WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10
- This position is unique as it combines traditional warehouse functions with the use of advanced technology (ERP D365) and technical repair tasks. Approximately 20% of your time will be spent operating an electric stand-up forklift, while the remainder will be dedicated to the rigorous management of domestic and international orders.AdvantagesStability: Permanent role in the essential energy sector.Full Coverage: Comprehensive insurance benefits package aftThis position is unique as it combines traditional warehouse functions with the use of advanced technology (ERP D365) and technical repair tasks. Approximately 20% of your time will be spent operating an electric stand-up forklift, while the remainder will be dedicated to the rigorous management of domestic and international orders.AdvantagesStability: Permanent role in the essential energy sector.Full Coverage: Comprehensive insurance benefits package aft
- We are looking for a collaborative and driven contract Mechanical Engineer for a heavy industry client of ours. This position will initially be offered as a 12 month contract engagement. This role is ideal for an engineer who enjoys being close to operations, solving practical challenges, and working as part of a small, high-performing team that values collaboration and mutual respect.Advantages• Excellent hourly rate• Long term contract opportunity• OpporWe are looking for a collaborative and driven contract Mechanical Engineer for a heavy industry client of ours. This position will initially be offered as a 12 month contract engagement. This role is ideal for an engineer who enjoys being close to operations, solving practical challenges, and working as part of a small, high-performing team that values collaboration and mutual respect.Advantages• Excellent hourly rate• Long term contract opportunity• Oppor
- WELCOME HOME! E&I TECHNICIAN - MILL - PRYOR , OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician:WELCOME HOME! E&I TECHNICIAN - MILL - PRYOR , OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician:
- Welcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributionsEmployee assistance program (because we care about the physical and mental health of our people)Annual flexible reimbWelcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributionsEmployee assistance program (because we care about the physical and mental health of our people)Annual flexible reimb
- INSIDE SALES REPRESENTATIVE HVAC MONTREAL, QC GLOBAL SALARY: $60,000 TO $80,000 + Comprehensive BenefitsThe privilege of joining a national leader in the specialized HVAC sector.Solidly established in Canada for several years, this organization has successfully made its mark in the industry. It is characterized by the quality and expertise of its employees!You will want to join them and stay for all these reasons:Competitive salary with a generous bonus pINSIDE SALES REPRESENTATIVE HVAC MONTREAL, QC GLOBAL SALARY: $60,000 TO $80,000 + Comprehensive BenefitsThe privilege of joining a national leader in the specialized HVAC sector.Solidly established in Canada for several years, this organization has successfully made its mark in the industry. It is characterized by the quality and expertise of its employees!You will want to join them and stay for all these reasons:Competitive salary with a generous bonus p
- Intern description : Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matchingIntern description : Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching
- We are seeking a Systems Analyst for a six-month contract with the possibility of a six-month renewal. This role is fully on-site, located at Yonge and Dundas in Toronto. You will be a key contributor to several critical modernization initiatives, providing technical expertise to ensure the successful delivery of projects focused on infrastructure and cloud technologies.Advantages- Play a central role in critical organizational modernization initiatives.We are seeking a Systems Analyst for a six-month contract with the possibility of a six-month renewal. This role is fully on-site, located at Yonge and Dundas in Toronto. You will be a key contributor to several critical modernization initiatives, providing technical expertise to ensure the successful delivery of projects focused on infrastructure and cloud technologies.Advantages- Play a central role in critical organizational modernization initiatives.
- Electromechanical TechnicianWe are recruiting an Electromechanical Technician for a leading manufacturing company specializing in high-tech optical solutions. This permanent position, based in Lachine, is an excellent opportunity to join an expert team and work with cutting-edge equipment. You will be responsible for ensuring the reliability and continuous improvement of production systems. If you are a meticulous professional looking to apply your technicElectromechanical TechnicianWe are recruiting an Electromechanical Technician for a leading manufacturing company specializing in high-tech optical solutions. This permanent position, based in Lachine, is an excellent opportunity to join an expert team and work with cutting-edge equipment. You will be responsible for ensuring the reliability and continuous improvement of production systems. If you are a meticulous professional looking to apply your technic
- You are a dynamic individual interested in learning new technologies. You demonstrate a high degree of initiative, possess manual skills, and enjoy putting them into practice.We are currently seeking a new Shipper/Receiver/Repair Centre Technician for our Montreal locationThis is a hybrid role combining warehouse operations, computerized administrative management (D365), and technical support (pallet assembly and repair center).AdvantagesYour benefits as aYou are a dynamic individual interested in learning new technologies. You demonstrate a high degree of initiative, possess manual skills, and enjoy putting them into practice.We are currently seeking a new Shipper/Receiver/Repair Centre Technician for our Montreal locationThis is a hybrid role combining warehouse operations, computerized administrative management (D365), and technical support (pallet assembly and repair center).AdvantagesYour benefits as a
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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