- Randstad Staffing, Canada's largest placement agency, is currently seeking candidates to fill multiple Technical Customer Service Representative positions for a contact center in Winnipeg. We have partnered with one of Winnipeg's fastest-growing companies and are seeking English-speaking candidates from the Winnipeg area to fill MULTIPLE PERMANENT opportunities.Are you tech-savvy, are comfortable navigating a smartphone, computer or laptop? Do you have greRandstad Staffing, Canada's largest placement agency, is currently seeking candidates to fill multiple Technical Customer Service Representative positions for a contact center in Winnipeg. We have partnered with one of Winnipeg's fastest-growing companies and are seeking English-speaking candidates from the Winnipeg area to fill MULTIPLE PERMANENT opportunities.Are you tech-savvy, are comfortable navigating a smartphone, computer or laptop? Do you have gre
- Junior IT Technical SupportAre you a junior computer technician ready to take on a new challenge in the Granby area? Are you looking for the opportunity to grow within an innovative company that is one of Canada's largest players in its sector? Would you like to have the opportunity to develop your knowledge in the field? If so, this opportunity is for you!AdvantagesWhy do you want to get this job as ajunior computer technician?•Group insurance•REER PrograJunior IT Technical SupportAre you a junior computer technician ready to take on a new challenge in the Granby area? Are you looking for the opportunity to grow within an innovative company that is one of Canada's largest players in its sector? Would you like to have the opportunity to develop your knowledge in the field? If so, this opportunity is for you!AdvantagesWhy do you want to get this job as ajunior computer technician?•Group insurance•REER Progra
- Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 37.5 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their customers around the world. You will use a ticketing system to do problem solving.Do you have customer service experience but are you passionate about the tech world?This company oDo you like helping customers over the phone and finding the right solutions for them? Are you available to work 37.5 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their customers around the world. You will use a ticketing system to do problem solving.Do you have customer service experience but are you passionate about the tech world?This company o
- One of our global, telecommunications clients is looking for highly motivated Bilingual Technical Support Specialists to join their growing team in Gatineau. The Bilingual Technical Support Specialist is responsible to deliver IT support services for both internal employees and external customers in a timely manner. Do you thrive in ambiguous situations with the ability to be a self-starter and identify solutions? We are looking for self-disciplined and inOne of our global, telecommunications clients is looking for highly motivated Bilingual Technical Support Specialists to join their growing team in Gatineau. The Bilingual Technical Support Specialist is responsible to deliver IT support services for both internal employees and external customers in a timely manner. Do you thrive in ambiguous situations with the ability to be a self-starter and identify solutions? We are looking for self-disciplined and in
- Are you experienced in Technical Support and in search of your next contract opportunity? Our high-profile client is seeking to hire a Technical Support Specialist to join their talented team on a 6 month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a Warehouse Tech Support in Delta BC, you’ll receive:- Highly competitive market hourly rates.- 6Are you experienced in Technical Support and in search of your next contract opportunity? Our high-profile client is seeking to hire a Technical Support Specialist to join their talented team on a 6 month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a Warehouse Tech Support in Delta BC, you’ll receive:- Highly competitive market hourly rates.- 6
- Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in Technical Support?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual Technical Support AgentLocation: Office is in Toronto (near Lawrence Station WAre you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in Technical Support?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual Technical Support AgentLocation: Office is in Toronto (near Lawrence Station W
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be consideredThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be consideredThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered
- Are you a Senior Technical Support Representative looking for your next great opportunity? Do you have >3 years experience providing software, hardware and network support to end users? Our client is seeking a Tier 2 Technical Support Representative on a long term contract in Winnipeg. Apply to this amazing opportunity today! AdvantagesWhat’s in it for you!As a Tier 2 Technical Support Representative, you’ll receive:Highly competitive market hourly ratesAre you a Senior Technical Support Representative looking for your next great opportunity? Do you have >3 years experience providing software, hardware and network support to end users? Our client is seeking a Tier 2 Technical Support Representative on a long term contract in Winnipeg. Apply to this amazing opportunity today! AdvantagesWhat’s in it for you!As a Tier 2 Technical Support Representative, you’ll receive:Highly competitive market hourly rates
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considereThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considere
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considereThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considere
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considereThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considere
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considereThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considere
- Your responsibilitiesProvide technical support for motor and generator product service and repairs.Provide technical support & guidance for the shop floor workforce in the inspection, service, repair and upgrade of motor and generator equipment.Generate repair reports including initial inspection and final repair reports.Lead shop personnel technical training & development training plans in line with Shop service & growth strategy.Provide shop quality suppYour responsibilitiesProvide technical support for motor and generator product service and repairs.Provide technical support & guidance for the shop floor workforce in the inspection, service, repair and upgrade of motor and generator equipment.Generate repair reports including initial inspection and final repair reports.Lead shop personnel technical training & development training plans in line with Shop service & growth strategy.Provide shop quality supp
- Our client is looking for a driven On-Site IT Technician to join their team. The candidate will have 3+ years of experience with Citrix Virtual Apps 7, some basic troubleshooting skills and hands-on networking knowledge including switching, VLAN and Wi-Fi while being responsible for providing technical support and maintaining and troubleshooting the network.If you are interested in this position, please reach out to keshmi.desai@randstad.ca Advantages- ComOur client is looking for a driven On-Site IT Technician to join their team. The candidate will have 3+ years of experience with Citrix Virtual Apps 7, some basic troubleshooting skills and hands-on networking knowledge including switching, VLAN and Wi-Fi while being responsible for providing technical support and maintaining and troubleshooting the network.If you are interested in this position, please reach out to keshmi.desai@randstad.ca Advantages- Com
- We are currently looking for a Government Affairs & Public Policy Analyst to support our client's Ottawa ON office . The role will provide support and administrative help for KOF events, trainings & workshops run by FTEs. This will include preparing and keeping track of the outreach to policy makers, candidates and political parties as well as project management tasks in the context of event preparation and conduction including technical support and speakeWe are currently looking for a Government Affairs & Public Policy Analyst to support our client's Ottawa ON office . The role will provide support and administrative help for KOF events, trainings & workshops run by FTEs. This will include preparing and keeping track of the outreach to policy makers, candidates and political parties as well as project management tasks in the context of event preparation and conduction including technical support and speake
- Are you an organized professional with high attention to detail? Do you have the ability to work in a fast-paced environment?Do you carry a strong administrative background and you are a pro when it comes to Excel sheets?Our client, a leader in the full-service technology industry, is looking for the next Administrator with excellent communication skills to work in the office at their Downtown Toronto location for a 6 weeks contract with a possibility of pAre you an organized professional with high attention to detail? Do you have the ability to work in a fast-paced environment?Do you carry a strong administrative background and you are a pro when it comes to Excel sheets?Our client, a leader in the full-service technology industry, is looking for the next Administrator with excellent communication skills to work in the office at their Downtown Toronto location for a 6 weeks contract with a possibility of p
- Our client in the transport industry in Dorval is currently looking for a Customs Technical AnalystReporting to the Customs Manager, the Customs Technical Analyst will provide customs technical support by maintaining client databases and reducing exposure to non-compliance and to reduce transactional errors. The analyst must have an excellent understanding of customs processes in order to deal with possible client disputes and resolve them. The analyst wilOur client in the transport industry in Dorval is currently looking for a Customs Technical AnalystReporting to the Customs Manager, the Customs Technical Analyst will provide customs technical support by maintaining client databases and reducing exposure to non-compliance and to reduce transactional errors. The analyst must have an excellent understanding of customs processes in order to deal with possible client disputes and resolve them. The analyst wil
- Do you have exceptional customer service skills? Are you looking to gain experience within a top 5 bank? Are you able to work flexible schedules? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Service Availability Representative for a 12 month contract in London. This is onsite role. There is a high possibility of contract extension and convert to permanent opportunity.Pay rate: $21.50 / HourShift premium as folDo you have exceptional customer service skills? Are you looking to gain experience within a top 5 bank? Are you able to work flexible schedules? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Service Availability Representative for a 12 month contract in London. This is onsite role. There is a high possibility of contract extension and convert to permanent opportunity.Pay rate: $21.50 / HourShift premium as fol
- The Department of Computer Science invites applications for a Systems & Outreach Administrator position. Reporting to the Chair of the Department of Computer Science, the Systems & Outreach Administrator provides both technical and outreach support to the department. The technical support is the primary function of the role.AdvantagesWe are committed to upholding the values of equity, diversity, inclusion and accessibility. We encourageapplications from meThe Department of Computer Science invites applications for a Systems & Outreach Administrator position. Reporting to the Chair of the Department of Computer Science, the Systems & Outreach Administrator provides both technical and outreach support to the department. The technical support is the primary function of the role.AdvantagesWe are committed to upholding the values of equity, diversity, inclusion and accessibility. We encourageapplications from me
- JUNIOR DESKTOP SUPPORT ANALYST REQUIRED FOR DOWNTOWN TORONTO CLIENT, FULLY REMOTE, INITIAL TERM 6 MONTHS WITH A POSSIBILITY OF RENEWALQualifications: University or College degree in Information Technology/Systems Computer Science or related field. Minimum of one (1) year experience in desktop support required, with a strong customer service focus; Experience working in a network environment and ability to perform troubleshooting of network devices,softwJUNIOR DESKTOP SUPPORT ANALYST REQUIRED FOR DOWNTOWN TORONTO CLIENT, FULLY REMOTE, INITIAL TERM 6 MONTHS WITH A POSSIBILITY OF RENEWALQualifications: University or College degree in Information Technology/Systems Computer Science or related field. Minimum of one (1) year experience in desktop support required, with a strong customer service focus; Experience working in a network environment and ability to perform troubleshooting of network devices,softw
- Junior Technical Inside Sales in Milton, ONAre you a Technical Inside Sales Representative seeking a permanent opportunity? Are you looking for an opportunity with a supportive team in Milton? Do you enjoy sales and thrive in a role that uses your technical knowledge? If so, this is the opportunity for you!We are currently hiring a Junior Technical Inside Sales Representative Milton to support an industrial equipment supplier within the instrumentation indJunior Technical Inside Sales in Milton, ONAre you a Technical Inside Sales Representative seeking a permanent opportunity? Are you looking for an opportunity with a supportive team in Milton? Do you enjoy sales and thrive in a role that uses your technical knowledge? If so, this is the opportunity for you!We are currently hiring a Junior Technical Inside Sales Representative Milton to support an industrial equipment supplier within the instrumentation ind
- Your Challenge!We are currently looking for a highly motivated and dedicated individual to join our Trenton team as an Electrician, reporting to the E&I Supervisor.Role & ResponsibilitiesReporting to the Electrical & Instrumentation Supervisor, this role is responsible for, but not limited to, the following:• Troubleshoot, diagnose, maintain and repair industrial, electrical, and electronic control systems and other related devices• Assist in the insYour Challenge!We are currently looking for a highly motivated and dedicated individual to join our Trenton team as an Electrician, reporting to the E&I Supervisor.Role & ResponsibilitiesReporting to the Electrical & Instrumentation Supervisor, this role is responsible for, but not limited to, the following:• Troubleshoot, diagnose, maintain and repair industrial, electrical, and electronic control systems and other related devices• Assist in the ins
- This is a contract position for a Solutions Designer for our client who is in the Broader Public Sector. Work location will be in North York.This is a Hybrid Role with 3 days in the office a week. This is a mandatory requirement of the role and is non negotiable outside of exceptional circumstances.The Contract runs for fourteen months.Hours per day will be 7.25AdvantagesGood Compensation working on projects that will make a difference to the people of OntThis is a contract position for a Solutions Designer for our client who is in the Broader Public Sector. Work location will be in North York.This is a Hybrid Role with 3 days in the office a week. This is a mandatory requirement of the role and is non negotiable outside of exceptional circumstances.The Contract runs for fourteen months.Hours per day will be 7.25AdvantagesGood Compensation working on projects that will make a difference to the people of Ont
- • Project Management experience with good knowledge of planning processes is an asset.Prepares engineering, technical or business reports and studies; performs options analysis, testing and evaluations• Lead initiatives in short- and long-range strategic planning for assets, systems and projects such as streetlighting and transportation electrification• Own and lead capital portfolio business case development and approvals• Able to independently make decis• Project Management experience with good knowledge of planning processes is an asset.Prepares engineering, technical or business reports and studies; performs options analysis, testing and evaluations• Lead initiatives in short- and long-range strategic planning for assets, systems and projects such as streetlighting and transportation electrification• Own and lead capital portfolio business case development and approvals• Able to independently make decis
- This is a contract position for a Specialized IT Consultant for our client who is in the Broader Public Sector. Work location will be in GTA.This is a Hybrid Role with 3 days in the office a week. This is a requirement of the role and is non negotiable outside of exceptional circumstances.The Contract runs for 3 months .Hours per day will be 7.25AdvantagesGood Compensation working on projects that will make a difference to the people of Ontario.ResponsibilThis is a contract position for a Specialized IT Consultant for our client who is in the Broader Public Sector. Work location will be in GTA.This is a Hybrid Role with 3 days in the office a week. This is a requirement of the role and is non negotiable outside of exceptional circumstances.The Contract runs for 3 months .Hours per day will be 7.25AdvantagesGood Compensation working on projects that will make a difference to the people of Ontario.Responsibil
- You will be responsible for providing Exchange/Exchange Online email administration and Outlook end user technical support in a continuous operational environment for critical services within the shared services mandate of the Department of Service Nova Scotia and Internal Services.You may be required to deal with clients of various levels of IT knowledge and different personalities in determining the root cause of their problem before initiating a plan ofYou will be responsible for providing Exchange/Exchange Online email administration and Outlook end user technical support in a continuous operational environment for critical services within the shared services mandate of the Department of Service Nova Scotia and Internal Services.You may be required to deal with clients of various levels of IT knowledge and different personalities in determining the root cause of their problem before initiating a plan of
- Randstad is happy to support one of our amazing clients in the Guelph area, in their search for a talented CAD Operator, to add to their team. Do you have 3+ years experience with AutoCAD drawing/design, and a strong understanding of Canadian codes? The CAD Operator will provide technical support in the preparation of standard registry drawings (shop drawing packages) for submission and fabrication, and to maintain the technical information in accordance wRandstad is happy to support one of our amazing clients in the Guelph area, in their search for a talented CAD Operator, to add to their team. Do you have 3+ years experience with AutoCAD drawing/design, and a strong understanding of Canadian codes? The CAD Operator will provide technical support in the preparation of standard registry drawings (shop drawing packages) for submission and fabrication, and to maintain the technical information in accordance w
- Our client is hiring a Business Analyst to join their team for a great contract opportunity. If you are looking to drive process improvement with a great company in Greater Vancouver, this is a great opportunity. The ideal candidate will have experience working within government environments, with expertise within Sharepoint and other Microsoft 365 applications. AdvantagesWhat’s in it for you?Hybrid contract opportunity with enterprise clientHigh likelihooOur client is hiring a Business Analyst to join their team for a great contract opportunity. If you are looking to drive process improvement with a great company in Greater Vancouver, this is a great opportunity. The ideal candidate will have experience working within government environments, with expertise within Sharepoint and other Microsoft 365 applications. AdvantagesWhat’s in it for you?Hybrid contract opportunity with enterprise clientHigh likelihoo
- We are seeking an experienced Project Administrator/Coordinator for a well established Developer client of ours in the Vancouver area. Our client has a very team focused and collaborative culture. This is a great opportunity to develop your background in construction and real estate by supporting a group of Project Managers. Advantages-Competitive compensation and benefits-Opportunities for career advancementResponsibilities-Provide technical support andWe are seeking an experienced Project Administrator/Coordinator for a well established Developer client of ours in the Vancouver area. Our client has a very team focused and collaborative culture. This is a great opportunity to develop your background in construction and real estate by supporting a group of Project Managers. Advantages-Competitive compensation and benefits-Opportunities for career advancementResponsibilities-Provide technical support and
30 of 69 jobs seen
Explore over 63 jobs
about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone,
internet , or in person - creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
.
.
.
FAQs
-
.
.
-
.
.
-
.
.
-
.
.
-
.
.
-
.
.
-
.
.
-
.
.
-
.
.
-
.
.
-
.
.