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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone,
internet , or in person - creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
- You have just finished your technical in computer science and you want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 37.5 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their customers around the world. You will use a ticketing system to do problem solving.Do you have customer service experience but are you passionate about the tech world?This company offers a 6-week training course to get you into this environment.AdvantagesHere are the advantages of this position:-Permanent position-Company that offers continuous training, for each additional training completed you have an increase of $ 0.50-Great possibility of advancement within the company-Entry position in the field of technical support-Free yoga classes, community involvement and lots of social activities-Modern, dynamic and relaxed work environment- Collective insurance (Health, Dental and Optics)- Vacancy: 2 weeks- 4 sick days + 1 moving day- Opus card- Credit for internet at homeSchedule: must be available Monday to Sunday between 8:00 a.m. and 11:00 p.m., 7 days / week (5 consecutive days and 2 days off together) for a total of 37.5 hours / weekThe work schedule changes every month, it is given 2 weeks in advanceTraining: 6 weeks from hiring, it is given from Monday to Friday from 9:00 a.m. to 5:00 p.m.Start day: November 12* The training must be given on site (Downtown Montreal) but the position thereafter is hybrid.ResponsibilitiesWhat your typical day will look like:- Incoming call response from customer service and technical support for merchants- Use available documentation and support resources to accurately respond to requests- Keep calm and professionalism in stressful and difficult situations- Ensure fast and efficient resolution- Identify and report if a problem is recurring for process improvement-Document your processesQualificationsFor this position, you must have the following qualifications:- Have a minimum of 2 years of customer service experience- Be bilingual (Spanish $ 1.00 more) 90% of calls are made in English- Possess advanced skills in computers, typing and the MS Office suite- Enjoy continuously improving your knowledge and skills- You love solving problems, you are in solution modeSummaryThis position interests you, send us your application:lea.murray-montmorency@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.You have just finished your technical in computer science and you want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 37.5 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their customers around the world. You will use a ticketing system to do problem solving.Do you have customer service experience but are you passionate about the tech world?This company offers a 6-week training course to get you into this environment.AdvantagesHere are the advantages of this position:-Permanent position-Company that offers continuous training, for each additional training completed you have an increase of $ 0.50-Great possibility of advancement within the company-Entry position in the field of technical support-Free yoga classes, community involvement and lots of social activities-Modern, dynamic and relaxed work environment- Collective insurance (Health, Dental and Optics)- Vacancy: 2 weeks- 4 sick days + 1 moving day- Opus card- Credit for internet at homeSchedule: must be available Monday to Sunday between 8:00 a.m. and 11:00 p.m., 7 days / week (5 consecutive days and 2 days off together) for a total of 37.5 hours / weekThe work schedule changes every month, it is given 2 weeks in advanceTraining: 6 weeks from hiring, it is given from Monday to Friday from 9:00 a.m. to 5:00 p.m.Start day: November 12* The training must be given on site (Downtown Montreal) but the position thereafter is hybrid.ResponsibilitiesWhat your typical day will look like:- Incoming call response from customer service and technical support for merchants- Use available documentation and support resources to accurately respond to requests- Keep calm and professionalism in stressful and difficult situations- Ensure fast and efficient resolution- Identify and report if a problem is recurring for process improvement-Document your processesQualificationsFor this position, you must have the following qualifications:- Have a minimum of 2 years of customer service experience- Be bilingual (Spanish $ 1.00 more) 90% of calls are made in English- Possess advanced skills in computers, typing and the MS Office suite- Enjoy continuously improving your knowledge and skills- You love solving problems, you are in solution modeSummaryThis position interests you, send us your application:lea.murray-montmorency@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Our Burnaby-based client is seeking to hire a Technical Support Specialist for a permanent full-time position. Are you a self-motivated IT Support professional (Tier 2 or Tier 3 level experience) who is passionate about Technical Support and SQL Programming? If yes, then apply to this amazing Technical Support Specialist opportunity today!AdvantagesWHAT'S IN IT FOR YOU?- A competitive salary which will be based on experience- Performance bonus yearly- Generous health & medical benefits- Competitive RRSP matching plan- Learning opportunities encouraged and supportedResponsibilitiesWHAT WILL YOU DO?- Programming : SQL queries / SQL programming- Website/Social Media maintenance and update- Crystal reports updates for reports and forms- Hardware and Software Support- Troubleshoot hardware, software and network systems- All hardware and software support: includes computers, printer, smartphones, network devices, phone system and servers- Provide orientation & training to new users of existing technology- Provide individual training and support on request- Create documentation to assist end users- Provide recommendations about accessing information and support- Maintain current and accurate inventory of technology hardware, software and resources- Troubleshoot all technology issues- Maintain log and/or list of required repairs and maintenance- Make recommendations about purchase of technology resources- Maintain backups- Setup and maintain user/computer configurationsQualificationsHOW DO YOU QUALIFY?- At least 4+ years of experience in an IT support role- SQL programming experience (must-have skill!)- Microsoft Office & Windows experience- Excellent troubleshooting, problem solving and analytical skills- Crystal reports experience preferred- Mobile device support experience (preferred)- Class 5 Drivers license (must have)- A+ Certification is an asset- Certification or experience in router management is an assetSummaryf you’re customer-centric, passionate about troubleshooting and open to working om SQL-queries and reports then this Technical Support Specialist role with our Burnaby client could be the perfect opportunity for you!Please contact Tina with your resume at: tinamaria.arujah@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Our Burnaby-based client is seeking to hire a Technical Support Specialist for a permanent full-time position. Are you a self-motivated IT Support professional (Tier 2 or Tier 3 level experience) who is passionate about Technical Support and SQL Programming? If yes, then apply to this amazing Technical Support Specialist opportunity today!AdvantagesWHAT'S IN IT FOR YOU?- A competitive salary which will be based on experience- Performance bonus yearly- Generous health & medical benefits- Competitive RRSP matching plan- Learning opportunities encouraged and supportedResponsibilitiesWHAT WILL YOU DO?- Programming : SQL queries / SQL programming- Website/Social Media maintenance and update- Crystal reports updates for reports and forms- Hardware and Software Support- Troubleshoot hardware, software and network systems- All hardware and software support: includes computers, printer, smartphones, network devices, phone system and servers- Provide orientation & training to new users of existing technology- Provide individual training and support on request- Create documentation to assist end users- Provide recommendations about accessing information and support- Maintain current and accurate inventory of technology hardware, software and resources- Troubleshoot all technology issues- Maintain log and/or list of required repairs and maintenance- Make recommendations about purchase of technology resources- Maintain backups- Setup and maintain user/computer configurationsQualificationsHOW DO YOU QUALIFY?- At least 4+ years of experience in an IT support role- SQL programming experience (must-have skill!)- Microsoft Office & Windows experience- Excellent troubleshooting, problem solving and analytical skills- Crystal reports experience preferred- Mobile device support experience (preferred)- Class 5 Drivers license (must have)- A+ Certification is an asset- Certification or experience in router management is an assetSummaryf you’re customer-centric, passionate about troubleshooting and open to working om SQL-queries and reports then this Technical Support Specialist role with our Burnaby client could be the perfect opportunity for you!Please contact Tina with your resume at: tinamaria.arujah@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Technical Support Manager, primary role is to manage the processes and standards for the MOC and Technical Support; This role will formulate and initiate changes to Control Manual policies and processes to ensure best practices and regulatory compliance. The position requires coordination between various departments supporting Technical Dispatch, to ensure all processes are aligned for safe and efficient dispatch of airplanes in compliance with corporate, commercial and regulatory requirements. Job Functions (including but not limited to the following)Manage & control MOC/TSS/Cabin MOC processes in the MCM and develop an internal Technical Support Procedure Manual.Coordinate all MEL reviews between Tech Support and MEL Services to ensure consistency, standardization and reduce unnecessary burden.Support Regulatory Compliance for investigations and maintain/improve communication with Engineering, Line Maintenance and MOC.Identify risk scenarios in consultation with Systems Operation Control (SOC) & Flight Dispatch (DXP) and prepare provisional action plans for each scenario (e.g. contact local mtc at key foreign stations & establish resolution protocols in advance)Lead Safety and special technical investigations and evaluations requiring engagement of MOC, Technical Support & Cabin resources. Represent MOC at select meetings such as the Corporate Safety call (with Fleet Technical Support & Regulatory Compliance), Maintenance Review Board (MRB), etc.Optimize/organize/accomplish training for MOC,TSS and Cabin MOCDevelop and implement processes that integrate L/M/MOC/Planning/Materials functions to optimize communication, coordination and ensure compliance. Liaise with Line Maintenance (L/M) leadership team to align ACM priorities in Maintenance Operations Control department.Primarily expected to be a 5-2 work schedule but incumbent must be willing to work non-standard shift schedules as requiredSome travel will be requiredQualifications AME/ACA designation preferredEngineering or other applicable University degree an assetProject Management training an assetDemonstrated ability to:Think strategically, laterally, and conceptually to translate concepts into concrete applications addressing current and future business needsWork comfortably with all levels of the OrganizationSee the “big picture” (i.e. a “visionary”)Be creative and value creativity in othersA Self-starterResults orientedExcellent presentation, facilitation, and written communication skillsStrong business acumenMandatory Covid-19 Vaccination Required as of October 31st 202Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Technical Support Manager, primary role is to manage the processes and standards for the MOC and Technical Support; This role will formulate and initiate changes to Control Manual policies and processes to ensure best practices and regulatory compliance. The position requires coordination between various departments supporting Technical Dispatch, to ensure all processes are aligned for safe and efficient dispatch of airplanes in compliance with corporate, commercial and regulatory requirements. Job Functions (including but not limited to the following)Manage & control MOC/TSS/Cabin MOC processes in the MCM and develop an internal Technical Support Procedure Manual.Coordinate all MEL reviews between Tech Support and MEL Services to ensure consistency, standardization and reduce unnecessary burden.Support Regulatory Compliance for investigations and maintain/improve communication with Engineering, Line Maintenance and MOC.Identify risk scenarios in consultation with Systems Operation Control (SOC) & Flight Dispatch (DXP) and prepare provisional action plans for each scenario (e.g. contact local mtc at key foreign stations & establish resolution protocols in advance)Lead Safety and special technical investigations and evaluations requiring engagement of MOC, Technical Support & Cabin resources. Represent MOC at select meetings such as the Corporate Safety call (with Fleet Technical Support & Regulatory Compliance), Maintenance Review Board (MRB), etc.Optimize/organize/accomplish training for MOC,TSS and Cabin MOCDevelop and implement processes that integrate L/M/MOC/Planning/Materials functions to optimize communication, coordination and ensure compliance. Liaise with Line Maintenance (L/M) leadership team to align ACM priorities in Maintenance Operations Control department.Primarily expected to be a 5-2 work schedule but incumbent must be willing to work non-standard shift schedules as requiredSome travel will be requiredQualifications AME/ACA designation preferredEngineering or other applicable University degree an assetProject Management training an assetDemonstrated ability to:Think strategically, laterally, and conceptually to translate concepts into concrete applications addressing current and future business needsWork comfortably with all levels of the OrganizationSee the “big picture” (i.e. a “visionary”)Be creative and value creativity in othersA Self-starterResults orientedExcellent presentation, facilitation, and written communication skillsStrong business acumenMandatory Covid-19 Vaccination Required as of October 31st 202Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
- Are you tech savvy? Do you have strong analytical and problem-solving skills? If so, you can join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Technical Support Representative.This is a work-from-home role for now but open to candidates who can work in Montreal, Halifax, Kitchener/Waterloo, or Toronto (where their offices are located).As a Bilingual Technical Support Representative, you will be responsible for delivering technology support and solutions to company's Canadian sales force. You will be assisting Financial Advisors with varying PC based hardware and software platforms operating from Manulife and other offices across the country.AdvantagesWhy you want this role:- Work for a large insurance company- Work from home for now- Montreal, Halifax, Kitchener/Waterloo, or Toronto location when offices reopen- $25/hour- 6-month contract- Hours: Mon-Friday, rotating shifts between 8am to 8pm EST- no weekends- Professional work environment- Start date: September 28th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.Responsibilities• Assisting advisors in resolving hardware and software related problems• Being pro-active in the Advisor’s experience when it comes to technology support.• Troubleshooting to resolving technical incoming telephone and email inquiries• Supporting the Diamond View Suite, Manulife Advisor web portal (Repsource, Advisor Portal) and other proprietary or sponsored software• Documenting of procedures• Communicating technical issues to a non-technical audienceQualifications• Bilingual in French and English• 3+ Years PC support (Desktop/LAN/WAN: Hardware/Software, Internet)• B.Sc. in Computing or Technical training• Previous experience supporting Business Applications or Portals for business clients• Previous experience in a customer service role• Previous call centre experience• Ability to work in a customer service, team-oriented environment• Ability to learn new technologies and tools• Ability to work both independently and in a team settingSummaryIf you are interested in the Bilingual Technical Support Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Are you tech savvy? Do you have strong analytical and problem-solving skills? If so, you can join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Technical Support Representative.This is a work-from-home role for now but open to candidates who can work in Montreal, Halifax, Kitchener/Waterloo, or Toronto (where their offices are located).As a Bilingual Technical Support Representative, you will be responsible for delivering technology support and solutions to company's Canadian sales force. You will be assisting Financial Advisors with varying PC based hardware and software platforms operating from Manulife and other offices across the country.AdvantagesWhy you want this role:- Work for a large insurance company- Work from home for now- Montreal, Halifax, Kitchener/Waterloo, or Toronto location when offices reopen- $25/hour- 6-month contract- Hours: Mon-Friday, rotating shifts between 8am to 8pm EST- no weekends- Professional work environment- Start date: September 28th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.Responsibilities• Assisting advisors in resolving hardware and software related problems• Being pro-active in the Advisor’s experience when it comes to technology support.• Troubleshooting to resolving technical incoming telephone and email inquiries• Supporting the Diamond View Suite, Manulife Advisor web portal (Repsource, Advisor Portal) and other proprietary or sponsored software• Documenting of procedures• Communicating technical issues to a non-technical audienceQualifications• Bilingual in French and English• 3+ Years PC support (Desktop/LAN/WAN: Hardware/Software, Internet)• B.Sc. in Computing or Technical training• Previous experience supporting Business Applications or Portals for business clients• Previous experience in a customer service role• Previous call centre experience• Ability to work in a customer service, team-oriented environment• Ability to learn new technologies and tools• Ability to work both independently and in a team settingSummaryIf you are interested in the Bilingual Technical Support Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Are you a self-motivated Technical Support - Tier 1 Engineer who thrives in a demanding, fast-paced environment? If yes, read on!Our client is a dynamic telecommunication start-up company which operates in the world of telecommunications (Internet, TV, telephony who is looking to hire a Technical Support - Tier 1 Engineer on a full-time permanent basis.Are you familiar with application, hardware and technical support, with focus on responding to incoming requests from end-users and clients?If yes, Apply to this Telecom Technical Support Engineer - Tier 1 opportunity today!AdvantagesWhat is in it for YOU?- 100% remote work- Start-up atmosphere (agility, responsiveness, dynamism and friendliness)- Strong growth opportunities for development! Make room for yourself.- 2 weeks paid vacation- Share purchase program- Complete group insurance- English or French language refresher courses offered, if needed!ResponsibilitiesWhat will YOU do?- Support customer service employees with regard to their customers' requests relating to technical, IT and / or telecommunications / network issues.- Support is mainly provided by Chat ( via Facebook, text message, email, company website)- Be passionate about new technologies and telecommunications- It is 40-hour / week (rotating schedule)QualificationsHow do YOU qualify?- Fluent English (English improvement courses offered as needed)- Have a dynamic personality- Demonstrate agility / responsiveness- Have previous experience in Technical Support - Level 1 at least.- Previous experience with Router, HDMI TV, 4D, Windows OS etc. is mandatory.- Deliver technical support via ChatSummaryIf you are a customer / client / end-user-centric, and the prospect of providing first-class technical support intrigues you, then this Technical Support role with our client could be the perfect opportunity for you!Please contact Tina with your resume at: tinamaria.arujah@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Are you a self-motivated Technical Support - Tier 1 Engineer who thrives in a demanding, fast-paced environment? If yes, read on!Our client is a dynamic telecommunication start-up company which operates in the world of telecommunications (Internet, TV, telephony who is looking to hire a Technical Support - Tier 1 Engineer on a full-time permanent basis.Are you familiar with application, hardware and technical support, with focus on responding to incoming requests from end-users and clients?If yes, Apply to this Telecom Technical Support Engineer - Tier 1 opportunity today!AdvantagesWhat is in it for YOU?- 100% remote work- Start-up atmosphere (agility, responsiveness, dynamism and friendliness)- Strong growth opportunities for development! Make room for yourself.- 2 weeks paid vacation- Share purchase program- Complete group insurance- English or French language refresher courses offered, if needed!ResponsibilitiesWhat will YOU do?- Support customer service employees with regard to their customers' requests relating to technical, IT and / or telecommunications / network issues.- Support is mainly provided by Chat ( via Facebook, text message, email, company website)- Be passionate about new technologies and telecommunications- It is 40-hour / week (rotating schedule)QualificationsHow do YOU qualify?- Fluent English (English improvement courses offered as needed)- Have a dynamic personality- Demonstrate agility / responsiveness- Have previous experience in Technical Support - Level 1 at least.- Previous experience with Router, HDMI TV, 4D, Windows OS etc. is mandatory.- Deliver technical support via ChatSummaryIf you are a customer / client / end-user-centric, and the prospect of providing first-class technical support intrigues you, then this Technical Support role with our client could be the perfect opportunity for you!Please contact Tina with your resume at: tinamaria.arujah@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : October 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: October 12th 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : October 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: October 12th 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : October 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to trisha.ghia@randstad.ca/virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: October 12th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) If interested, apply directly or contact trisha.ghia@randstad.ca/virangana.shah@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : October 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to trisha.ghia@randstad.ca/virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: October 12th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) If interested, apply directly or contact trisha.ghia@randstad.ca/virangana.shah@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in New BrunswickHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to amenah.al-habibi@randstad.ca with the subject "Bilingual TSR - New Brunswick"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in New BrunswickHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to amenah.al-habibi@randstad.ca with the subject "Bilingual TSR - New Brunswick"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in CanadaHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR "Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in CanadaHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR "Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages (80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsVery important to reiterate that for this position you must be:- Perfectly bilingual (English / French)- Hold a diploma in computer science (DEC / AEC / DEP / certifications)If you are interested in this position, please send us your CV to karell.fucile@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages (80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 19$/hrsVery important to reiterate that for this position you must be:- Perfectly bilingual (English / French)- Hold a diploma in computer science (DEC / AEC / DEP / certifications)If you are interested in this position, please send us your CV to karell.fucile@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Main Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Main Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- • Create, manage, and maintain integrity assessment programs and plans to ensure Enbridge Gas’ storage wells remain safe, environmentally responsible, reliable, and in compliance with the requirements of applicable standards and regulations.• Provides technical support on integrity matters, including consultation on designs and procedures.• Development of engineering standards and procedures related to underground storage assets.• Provides analysis and recommendations for asset management related to storage assets.• Completes engineering evaluations of storage assets and provides recommendations for enhancement through maintenance and expansion projects.• Maintenance of asset records for underground storage wells.Education:A degree in Mechanical or Chemical Engineering Registered as an EIT Please send your resume in confidence to paul.dusome@randstad.caAdvantagesCurrent or previous experience in gas distribution or oil & gas Registered as an EIT Responsibilities• Create, manage, and maintain integrity assessment programs and plans to ensure Enbridge Gas’ storage wells remain safe, environmentally responsible, reliable, and in compliance with the requirements of applicable standards and regulations.• Provides technical support on integrity matters, including consultation on designs and procedures.• Development of engineering standards and procedures related to underground storage assets.• Provides analysis and recommendations for asset management related to storage assets.• Completes engineering evaluations of storage assets and provides recommendations for enhancement through maintenance and expansion projects.• Maintenance of asset records for underground storage wells.Education:A degree in Mechanical or Chemical Engineering Registered as an EIT Please send your resume in confidence to paul.dusome@randstad.caQualificationsEducation:A degree in Mechanical or Chemical Engineering Registered as an EIT Summary• Create, manage, and maintain integrity assessment programs and plans to ensure Enbridge Gas’ storage wells remain safe, environmentally responsible, reliable, and in compliance with the requirements of applicable standards and regulations.• Provides technical support on integrity matters, including consultation on designs and procedures.• Development of engineering standards and procedures related to underground storage assets.• Provides analysis and recommendations for asset management related to storage assets.• Completes engineering evaluations of storage assets and provides recommendations for enhancement through maintenance and expansion projects.• Maintenance of asset records for underground storage wells.Education:A degree in Mechanical or Chemical Engineering Registered as an EIT Please send your resume in confidence to paul.dusome@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.• Create, manage, and maintain integrity assessment programs and plans to ensure Enbridge Gas’ storage wells remain safe, environmentally responsible, reliable, and in compliance with the requirements of applicable standards and regulations.• Provides technical support on integrity matters, including consultation on designs and procedures.• Development of engineering standards and procedures related to underground storage assets.• Provides analysis and recommendations for asset management related to storage assets.• Completes engineering evaluations of storage assets and provides recommendations for enhancement through maintenance and expansion projects.• Maintenance of asset records for underground storage wells.Education:A degree in Mechanical or Chemical Engineering Registered as an EIT Please send your resume in confidence to paul.dusome@randstad.caAdvantagesCurrent or previous experience in gas distribution or oil & gas Registered as an EIT Responsibilities• Create, manage, and maintain integrity assessment programs and plans to ensure Enbridge Gas’ storage wells remain safe, environmentally responsible, reliable, and in compliance with the requirements of applicable standards and regulations.• Provides technical support on integrity matters, including consultation on designs and procedures.• Development of engineering standards and procedures related to underground storage assets.• Provides analysis and recommendations for asset management related to storage assets.• Completes engineering evaluations of storage assets and provides recommendations for enhancement through maintenance and expansion projects.• Maintenance of asset records for underground storage wells.Education:A degree in Mechanical or Chemical Engineering Registered as an EIT Please send your resume in confidence to paul.dusome@randstad.caQualificationsEducation:A degree in Mechanical or Chemical Engineering Registered as an EIT Summary• Create, manage, and maintain integrity assessment programs and plans to ensure Enbridge Gas’ storage wells remain safe, environmentally responsible, reliable, and in compliance with the requirements of applicable standards and regulations.• Provides technical support on integrity matters, including consultation on designs and procedures.• Development of engineering standards and procedures related to underground storage assets.• Provides analysis and recommendations for asset management related to storage assets.• Completes engineering evaluations of storage assets and provides recommendations for enhancement through maintenance and expansion projects.• Maintenance of asset records for underground storage wells.Education:A degree in Mechanical or Chemical Engineering Registered as an EIT Please send your resume in confidence to paul.dusome@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Main Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Main Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
- Main Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills: Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Main Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills: Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilin
