- Are you an IT Support Specialist looking for a short-term contract? Our high-profile client is seeking to hire a Tech Support specialist to join their team on an inital 2-month contract with strong probability of extension into 2023. Apply for this amazing opportunity if this sounds like the right fit for you!AdvantagesWhat’s in it for you!As Tech Support with our client, you’ll receive:- Highly competitive market hourly rates- A 2-month contract with a stAre you an IT Support Specialist looking for a short-term contract? Our high-profile client is seeking to hire a Tech Support specialist to join their team on an inital 2-month contract with strong probability of extension into 2023. Apply for this amazing opportunity if this sounds like the right fit for you!AdvantagesWhat’s in it for you!As Tech Support with our client, you’ll receive:- Highly competitive market hourly rates- A 2-month contract with a st
- Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Technical Support Specialist - Powerplant (TSS) provides technical support, to Maintenance Operations Control and Line Maintenance, by providing additional troubleshooting instructions / guidance for AircraftDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Technical Support Specialist - Powerplant (TSS) provides technical support, to Maintenance Operations Control and Line Maintenance, by providing additional troubleshooting instructions / guidance for Aircraft
- Are you looking for an opportunity to stretch your tech-savvy muscles? Do you enjoy helping people resolve their tech issues, and are you that person that is always helping friends and family when they run into a technical snag? If yes, this might be just the job for you!We are looking for a part time Technical Support Agent to work with one of our clients in the internet industry. You'll need to have a strong foundation in all things technical, but you'lAre you looking for an opportunity to stretch your tech-savvy muscles? Do you enjoy helping people resolve their tech issues, and are you that person that is always helping friends and family when they run into a technical snag? If yes, this might be just the job for you!We are looking for a part time Technical Support Agent to work with one of our clients in the internet industry. You'll need to have a strong foundation in all things technical, but you'l
- TORONTO CLIENT REQUIRES AN IT ADMINISTRATOR/TECHNICAL SUPPORT CONSULTANT ON CONTRACTBachelor’s Degree in Computer Science or a related field and A+ certification, CISSP,ITIL• Minimum 2 years in user technical support.• Minimum 1 year of office 365 online system administration experience.• Minimum 1 year in configuring and administration of PBX and call centre system.Experience in Azure technical support.• Ability to build and maintain solid relationships wTORONTO CLIENT REQUIRES AN IT ADMINISTRATOR/TECHNICAL SUPPORT CONSULTANT ON CONTRACTBachelor’s Degree in Computer Science or a related field and A+ certification, CISSP,ITIL• Minimum 2 years in user technical support.• Minimum 1 year of office 365 online system administration experience.• Minimum 1 year in configuring and administration of PBX and call centre system.Experience in Azure technical support.• Ability to build and maintain solid relationships w
- Do you have field support experience? Are you eager to gain some experience in the financial services industry? Do you have experience in interacting and working with third-level technicians/engineers? If so we have the role for you!We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Technical Support Analyst.This role is open to candidates in Waterloo location.Advantages- WoDo you have field support experience? Are you eager to gain some experience in the financial services industry? Do you have experience in interacting and working with third-level technicians/engineers? If so we have the role for you!We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Technical Support Analyst.This role is open to candidates in Waterloo location.Advantages- Wo
- Are you experienced in Technical Support and in search of your next contract opportunity? Our high-profile client is seeking to hire a Technical Support Specialist to join their talented team on a 6 month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a Warehouse Tech Support in Delta BC, you’ll receive:- Highly competitive market hourly rates.- 6Are you experienced in Technical Support and in search of your next contract opportunity? Our high-profile client is seeking to hire a Technical Support Specialist to join their talented team on a 6 month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a Warehouse Tech Support in Delta BC, you’ll receive:- Highly competitive market hourly rates.- 6
- Our client in lighting industry has partnered with us in the search for a Technical Support and Quality Assurance Specialist to add to their engineering department.Role – Technical Support and Quality Assurance SpecialistLocation – Markham, ONIndustry - Lighting ManufacturingSalary – Depends on experience.Urgency – ASAPCapabilities needed to be successful.• MUST have strong technical skills to understand specification, instruction and troubleshooting• LighOur client in lighting industry has partnered with us in the search for a Technical Support and Quality Assurance Specialist to add to their engineering department.Role – Technical Support and Quality Assurance SpecialistLocation – Markham, ONIndustry - Lighting ManufacturingSalary – Depends on experience.Urgency – ASAPCapabilities needed to be successful.• MUST have strong technical skills to understand specification, instruction and troubleshooting• Ligh
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be consideredThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be consideredThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be consideredThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be consideredThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be consideredThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be consideredThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considereThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considere
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be consideredThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be consideredThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considereThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considere
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considereThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considere
- Are you an IT Support Specialist looking for a new contract opportunities? Our high-profile client is seeking to hire a Technical Support specialist to join their team on an initial 6-month contract with strong probability of extension. Apply for this amazing opportunity if this sounds like the right fit for you!AdvantagesWhat’s in it for you!As Technical Support Specialist with our client, you’ll receive:- Highly competitive market hourly rates- A 6-monthAre you an IT Support Specialist looking for a new contract opportunities? Our high-profile client is seeking to hire a Technical Support specialist to join their team on an initial 6-month contract with strong probability of extension. Apply for this amazing opportunity if this sounds like the right fit for you!AdvantagesWhat’s in it for you!As Technical Support Specialist with our client, you’ll receive:- Highly competitive market hourly rates- A 6-month
- Are you an Electrical Engineer who has extensive experience of working in a Manufacturing Environment, and has provided technical support to the Engineering and the Project team. Would you like to work for one of the finest companies in Refining Industries?Our Client in GTA has partnered with us and we are Seeking Electrical Project Engineer.Title – Electrical Project EngineerLocation - Greater Toronto AreaJob Types: Full-time, PermanentSalary: Salary depeAre you an Electrical Engineer who has extensive experience of working in a Manufacturing Environment, and has provided technical support to the Engineering and the Project team. Would you like to work for one of the finest companies in Refining Industries?Our Client in GTA has partnered with us and we are Seeking Electrical Project Engineer.Title – Electrical Project EngineerLocation - Greater Toronto AreaJob Types: Full-time, PermanentSalary: Salary depe
- Are you a bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have strong technical support background in hardware, computer networking? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Bilingual Service Availability Representative for an 18 month contract in Toronto. This is hybrid role. There is a possibility of contract extension and convert to permanent opportunity.Pay rate: $25Are you a bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have strong technical support background in hardware, computer networking? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Bilingual Service Availability Representative for an 18 month contract in Toronto. This is hybrid role. There is a possibility of contract extension and convert to permanent opportunity.Pay rate: $25
- Our client is looking to hire Managed Operations - Supervisor to overlook any operational active along with providing the team supervision and support daily.The candidate must also be able to work any shift, holidays, and weekends.If you are interested in this role, please send your resume to keshmi.desi@randstad.ca AdvantagesIf you are looking to join a challenging team, this is the role for you ! Hybrid structure in placeResponsibilities• Guide and suppoOur client is looking to hire Managed Operations - Supervisor to overlook any operational active along with providing the team supervision and support daily.The candidate must also be able to work any shift, holidays, and weekends.If you are interested in this role, please send your resume to keshmi.desi@randstad.ca AdvantagesIf you are looking to join a challenging team, this is the role for you ! Hybrid structure in placeResponsibilities• Guide and suppo
- Do you have exceptional customer service skills? Are you looking to gain experience within a top 5 bank? Are you able to work flexible schedules? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Service Availability Representative for a 12 month contract in London. This is onsite role. There is a high possibility of contract extension and convert to permanent opportunity.Pay rate: $21.50 / HourShift premium as folDo you have exceptional customer service skills? Are you looking to gain experience within a top 5 bank? Are you able to work flexible schedules? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Service Availability Representative for a 12 month contract in London. This is onsite role. There is a high possibility of contract extension and convert to permanent opportunity.Pay rate: $21.50 / HourShift premium as fol
- Do you have exceptional customer service skills? Are you looking to gain experience within a top 5 bank? Are you able to work flexible schedules? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Service Availability Representative for a 12 month contract in London. This is Onsite role. There is a high possibility of contract extension and convert to permanent opportunity.Pay rate: $21.50 / HourShift premium as folDo you have exceptional customer service skills? Are you looking to gain experience within a top 5 bank? Are you able to work flexible schedules? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Service Availability Representative for a 12 month contract in London. This is Onsite role. There is a high possibility of contract extension and convert to permanent opportunity.Pay rate: $21.50 / HourShift premium as fol
- Are you a bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have exceptional customer service skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Bilingual Service Availability Representative for a 12 month contract. This is a remote role for candidates in Ontario and New Brunswick. Candidates specifically in the London, ON area will be onsite. There is a high chance this conAre you a bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have exceptional customer service skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Bilingual Service Availability Representative for a 12 month contract. This is a remote role for candidates in Ontario and New Brunswick. Candidates specifically in the London, ON area will be onsite. There is a high chance this con
- One of my clients in Toronto is looking to have an experienced System admin to join their IT team, this role will be responsible for fulfilling IT systems administration duties for my client and ensuring the highest level of technical support and service. If you are that individual, please E-mail me at geo.augustine@randstad.ca or call my direct line on 416 962 3398 to move forward with this role AdvantagesIndustry matching compensationBonus structureHybriOne of my clients in Toronto is looking to have an experienced System admin to join their IT team, this role will be responsible for fulfilling IT systems administration duties for my client and ensuring the highest level of technical support and service. If you are that individual, please E-mail me at geo.augustine@randstad.ca or call my direct line on 416 962 3398 to move forward with this role AdvantagesIndustry matching compensationBonus structureHybri
- Service Desk AnalystAre you looking for new challenges as a service desk analyst in the Montreal area? Would you like to join an international company working in the aviation field? Would you like to work in a position offering great flexibility? You will be in charge of the technical support for our internal employee for our West Island office. Advantages•A competitive salary•Access to 2-3 weeks of vacation•Health Insurance•Many opportunities for growth wService Desk AnalystAre you looking for new challenges as a service desk analyst in the Montreal area? Would you like to join an international company working in the aviation field? Would you like to work in a position offering great flexibility? You will be in charge of the technical support for our internal employee for our West Island office. Advantages•A competitive salary•Access to 2-3 weeks of vacation•Health Insurance•Many opportunities for growth w
- Are you an expert in the research and development of Chromatography materials and devices?Do you have the ability to work hands-on and independently in a laboratory environment to design, plan and schedule experiments?If so this could be a role for you...Our client in the Life Sciences field has partnered with Randstad Engineering in their search for a R&D Scientist to join their team in the Burlington area.In this role, will be a scientist/engineer with iAre you an expert in the research and development of Chromatography materials and devices?Do you have the ability to work hands-on and independently in a laboratory environment to design, plan and schedule experiments?If so this could be a role for you...Our client in the Life Sciences field has partnered with Randstad Engineering in their search for a R&D Scientist to join their team in the Burlington area.In this role, will be a scientist/engineer with i
- Are you a Technical inside Sales Representative seeking a permanent opportunity? Are you looking for an opportunity with a supportive team in Milton? Do you enjoy sales and thrive in a role that uses your technical knowledge? If so, this is the opportunity for you!We are currently hiring a Junior Technical Inside Sales Representative Milton to support an industrial equipment supplier within the instrumentation industry. If you are selected for this role thAre you a Technical inside Sales Representative seeking a permanent opportunity? Are you looking for an opportunity with a supportive team in Milton? Do you enjoy sales and thrive in a role that uses your technical knowledge? If so, this is the opportunity for you!We are currently hiring a Junior Technical Inside Sales Representative Milton to support an industrial equipment supplier within the instrumentation industry. If you are selected for this role th
- Applies advanced test quality methods, theories and research techniques. Responsible for testing and maintaining web-based custom applications for the organization. Provides technical support for developed applications. Provides application software testing services and technical support typically in a defined project. Tests, debugs, documents, implements and maintains software applications. Analyzes requirements and maintains, tests, and integrates applicApplies advanced test quality methods, theories and research techniques. Responsible for testing and maintaining web-based custom applications for the organization. Provides technical support for developed applications. Provides application software testing services and technical support typically in a defined project. Tests, debugs, documents, implements and maintains software applications. Analyzes requirements and maintains, tests, and integrates applic
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone,
internet , or in person - creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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