#wfh #workfromhome #hiringnow #remote
Join a dynamic and innovative company delivering exceptional client service in the travel and lifestyle sector. Known for fostering an inclusive, values-driven workplace culture, this company is expanding its remote customer service leadership team. Here’s your chance to lead a motivated, bilingual team and contribute to an exceptional customer journey in a fully remote environment.
...
Are you a french bilingual Customer Service Supervisor with proven contact center experience? We’re seeking a driven leader fluent in English and French, with 1.5+ years supervising teams of 15-20 agents, ideally with exposure to loyalty or retention programs. If you thrive in fast-paced, high-volume settings and are passionate about coaching, collaboration, and customer excellence, this role is for you.
Position: REMOTE Bilingual Customer Service Supervisor – Contract Center
Type: Full-time Permanent Role
Schedule: Flexible daytime hours EST, including some weekends
Location: 100% Remote, Canada-wide
Salary: $50,000
Required Experience: Minimum 1.5 years proven supervisory experience in a contact center environment, managing teams of 15-20 agents; bilingual fluency in English and French (spoken and written) is mandatory.
To apply, use the posting link or send your updated resume to jessica.yelozbek@randstad.ca with the subject line "Bilingual Customer Service Supervisor / Remote"
Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to communicate with English speaking clients located outside Quebec on a daily/regular basis
Advantages
Why You’ll Love This Role
- Work-Life Balance: Flexible schedule with varied shifts, including weekend availability, supporting personal and professional balance
- Comprehensive Benefits: 100% employer-paid health, dental, and vision coverage starting immediately upon hire
- Paid Time Off: 2 weeks paid vacation in the first year plus 5 paid sick/personal days annually
- Wellness Support: Access to Employee Assistance Program (EAP)
- Growth & Development: Ongoing training, coaching, and career progression within a company that values leadership and internal promotion
- Culture & Values: Join a workplace focused on collaboration, integrity, creativity, ownership, and fun
Responsibilities
- Lead and motivate a team of 15-20 customer service agents plus a Team Lead in delivering outstanding customer experiences
- Provide coaching, training, and performance management to ensure KPIs and quality standards are met
- Handle escalated customer inquiries with empathy, resolving complex issues professionally
- Collaborate with Quality Assurance and Workforce Planning to monitor team performance and schedule adherence
- Maintain accurate records on agent productivity, customer interactions, and issue resolution
- Communicate updates on policies, procedures, and programs clearly and effectively to the team
- Manage scheduling, time-off requests, and ensure optimal shift coverage
- Participate in and sometimes lead special projects and team-building initiatives
Qualifications
- Minimum 1.5 years proven supervisory experience in a contact center environment (REQUIRED )
- At least 2 years hands-on customer service experience, ideally with loyalty or retention program exposure
- Bilingual fluency in English and French (spoken and written) — this is essential and will be emphasized multiple times
- Strong leadership, communication, and interpersonal skills with a passion for mentoring and coaching
- Empathy and resilience with the ability to handle sensitive situations and resolve conflicts effectively
- Tech-savvy: proficient in Microsoft Office Suite; experience with Five9, Verint, and Salesforce is an asset
- Highly organized with strong multitasking and time management skills, adaptable to shifting priorities
- Ability to thrive in a fast-paced, high-volume, fully remote work environment
Summary
Ready to lead a bilingual customer service team where your leadership and language skills make a real impact? This is a unique opportunity to join a people-first company with a vibrant culture that fosters growth, collaboration, and excellence. If you meet the experience requirements and are fluent in both English and French, don’t wait — apply today!
Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to communicate with English speaking clients located outside Quebec on a daily/regular basis
Position: Bilingual Customer Service Supervisor – Contract Center
Type: Full-time Permanent Role
Schedule: Flexible daytime hours EST, including some weekends
Location: 100% Remote, Canada-wide
Salary: $50,000
Send your resume to jessica.yelozbek@randstad.ca with the subject line "Bilingual Customer Service Supervisor / Remote" and take the next step in your leadership career.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
#wfh #workfromhome #hiringnow #remote
Join a dynamic and innovative company delivering exceptional client service in the travel and lifestyle sector. Known for fostering an inclusive, values-driven workplace culture, this company is expanding its remote customer service leadership team. Here’s your chance to lead a motivated, bilingual team and contribute to an exceptional customer journey in a fully remote environment.
Are you a french bilingual Customer Service Supervisor with proven contact center experience? We’re seeking a driven leader fluent in English and French, with 1.5+ years supervising teams of 15-20 agents, ideally with exposure to loyalty or retention programs. If you thrive in fast-paced, high-volume settings and are passionate about coaching, collaboration, and customer excellence, this role is for you.
Position: REMOTE Bilingual Customer Service Supervisor – Contract Center
Type: Full-time Permanent Role
Schedule: Flexible daytime hours EST, including some weekends
Location: 100% Remote, Canada-wide
Salary: $50,000
Required Experience: Minimum 1.5 years proven supervisory experience in a contact center environment, managing teams of 15-20 agents; bilingual fluency in English and French (spoken and written) is mandatory.
...
To apply, use the posting link or send your updated resume to jessica.yelozbek@randstad.ca with the subject line "Bilingual Customer Service Supervisor / Remote"
Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to communicate with English speaking clients located outside Quebec on a daily/regular basis
Advantages
Why You’ll Love This Role
- Work-Life Balance: Flexible schedule with varied shifts, including weekend availability, supporting personal and professional balance
- Comprehensive Benefits: 100% employer-paid health, dental, and vision coverage starting immediately upon hire
- Paid Time Off: 2 weeks paid vacation in the first year plus 5 paid sick/personal days annually
- Wellness Support: Access to Employee Assistance Program (EAP)
- Growth & Development: Ongoing training, coaching, and career progression within a company that values leadership and internal promotion
- Culture & Values: Join a workplace focused on collaboration, integrity, creativity, ownership, and fun
Responsibilities
- Lead and motivate a team of 15-20 customer service agents plus a Team Lead in delivering outstanding customer experiences
- Provide coaching, training, and performance management to ensure KPIs and quality standards are met
- Handle escalated customer inquiries with empathy, resolving complex issues professionally
- Collaborate with Quality Assurance and Workforce Planning to monitor team performance and schedule adherence
- Maintain accurate records on agent productivity, customer interactions, and issue resolution
- Communicate updates on policies, procedures, and programs clearly and effectively to the team
- Manage scheduling, time-off requests, and ensure optimal shift coverage
- Participate in and sometimes lead special projects and team-building initiatives
Qualifications
- Minimum 1.5 years proven supervisory experience in a contact center environment (REQUIRED )
- At least 2 years hands-on customer service experience, ideally with loyalty or retention program exposure
- Bilingual fluency in English and French (spoken and written) — this is essential and will be emphasized multiple times
- Strong leadership, communication, and interpersonal skills with a passion for mentoring and coaching
- Empathy and resilience with the ability to handle sensitive situations and resolve conflicts effectively
- Tech-savvy: proficient in Microsoft Office Suite; experience with Five9, Verint, and Salesforce is an asset
- Highly organized with strong multitasking and time management skills, adaptable to shifting priorities
- Ability to thrive in a fast-paced, high-volume, fully remote work environment
Summary
Ready to lead a bilingual customer service team where your leadership and language skills make a real impact? This is a unique opportunity to join a people-first company with a vibrant culture that fosters growth, collaboration, and excellence. If you meet the experience requirements and are fluent in both English and French, don’t wait — apply today!
Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to communicate with English speaking clients located outside Quebec on a daily/regular basis
Position: Bilingual Customer Service Supervisor – Contract Center
Type: Full-time Permanent Role
Schedule: Flexible daytime hours EST, including some weekends
Location: 100% Remote, Canada-wide
Salary: $50,000
Send your resume to jessica.yelozbek@randstad.ca with the subject line "Bilingual Customer Service Supervisor / Remote" and take the next step in your leadership career.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
