You are successfully logged out of your my randstad account

You have successfully deleted your account

Thank you for subscribing to your personalised job alerts.

61 jobs found for contact centre and customer care

filter2
clear all
    • Montréal, Québec
    • Contract
    • $21.00 per hour
    Are you looking for a short term job? Are you an organized person who pays a lot of attention to detail and enjoys providing good customer service? Then we may have the job for you!We are looking for bilingual customer service representatives to work for a large Canadian company!Salary: $21 per hourSchedule: 9 to 5 or 8 to 4 Monday to Friday, possibility of overtime only if neededDuration: 3 week contractTraining: 1 weekLocation: on site at the office located in downtown MontrealStart date: February 7, 2022AdvantagesThe benefits of working as a customer service agent for this company are: - Flexible hours- No weekend work- Detailed training- Attractive salary- Quiet and modern office with a nice viewResponsibilitiesAs a Customer Service Agent, you will: - Perform data entry; - Open customer files; - Contact different departments when neededQualificationsAs a customer service agent, you must possess the following qualifications: - Pay close attention to detail- Ability to be well organized- Ability to work with Excel (basic)- Experience in customer service- Enjoy doing data entry- Bilingual in French and English- Experience in logistics (an asset) SummarySalary: $21 per hourSchedule: 9 to 5 or 8 to 4 Monday to Friday, possibility of overtime only if neededDuration: 3 week contractTraining: 1 weekLocation: on site at the office located in downtown MontrealStart date: February 7, 2022If you are interested, we want to hear from you! Please apply through the posting or by email at: florence.lefebvre@randstad.ca (please indicate "Bilingual CSR" as the subject).Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a short term job? Are you an organized person who pays a lot of attention to detail and enjoys providing good customer service? Then we may have the job for you!We are looking for bilingual customer service representatives to work for a large Canadian company!Salary: $21 per hourSchedule: 9 to 5 or 8 to 4 Monday to Friday, possibility of overtime only if neededDuration: 3 week contractTraining: 1 weekLocation: on site at the office located in downtown MontrealStart date: February 7, 2022AdvantagesThe benefits of working as a customer service agent for this company are: - Flexible hours- No weekend work- Detailed training- Attractive salary- Quiet and modern office with a nice viewResponsibilitiesAs a Customer Service Agent, you will: - Perform data entry; - Open customer files; - Contact different departments when neededQualificationsAs a customer service agent, you must possess the following qualifications: - Pay close attention to detail- Ability to be well organized- Ability to work with Excel (basic)- Experience in customer service- Enjoy doing data entry- Bilingual in French and English- Experience in logistics (an asset) SummarySalary: $21 per hourSchedule: 9 to 5 or 8 to 4 Monday to Friday, possibility of overtime only if neededDuration: 3 week contractTraining: 1 weekLocation: on site at the office located in downtown MontrealStart date: February 7, 2022If you are interested, we want to hear from you! Please apply through the posting or by email at: florence.lefebvre@randstad.ca (please indicate "Bilingual CSR" as the subject).Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Contract
    Are you fluent in French and English? Do you have strong customer service skills?Our client, a leader in the benefits/insurance industry, is looking for individuals to join their team as a Bilingual Customer Service Representative.This role is work from home at the moment for the Montreal area. Apply now!Advantages• Work from home for now• Montreal location • Schedule: Monday to Friday• 2 month assignment• Start date: February 14th, 2021• Rolling shifts from 8am to 8pm• Hours : 37.5 hours per week• Salary : 19$/hWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs. ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:• Responding to incoming telephone calls, chats, and tickets• Assisting callers with login issues• Helping customers enroll/navigate the online portal• Answering customer inquiries related to their benefits• Following up with customers through call backs or follow up emailsQualifications- Bilingualism is mandatory (French and English) - Written and Spoken;- Minimum 2 years of experience in a call center position- Excellent computer skills (Word, Excel, Outlook);- Ability to navigate between multiple computer applications at the same time.SummaryQualified and interested in this position? Create your profile at www.randstad.ca and apply online. Qualified candidates will be contacted. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you fluent in French and English? Do you have strong customer service skills?Our client, a leader in the benefits/insurance industry, is looking for individuals to join their team as a Bilingual Customer Service Representative.This role is work from home at the moment for the Montreal area. Apply now!Advantages• Work from home for now• Montreal location • Schedule: Monday to Friday• 2 month assignment• Start date: February 14th, 2021• Rolling shifts from 8am to 8pm• Hours : 37.5 hours per week• Salary : 19$/hWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs. ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:• Responding to incoming telephone calls, chats, and tickets• Assisting callers with login issues• Helping customers enroll/navigate the online portal• Answering customer inquiries related to their benefits• Following up with customers through call backs or follow up emailsQualifications- Bilingualism is mandatory (French and English) - Written and Spoken;- Minimum 2 years of experience in a call center position- Excellent computer skills (Word, Excel, Outlook);- Ability to navigate between multiple computer applications at the same time.SummaryQualified and interested in this position? Create your profile at www.randstad.ca and apply online. Qualified candidates will be contacted. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Toronto, Ontario
    • Contract
    Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service Representative you will be responsible for answering inbound calls regarding various insurance products and services.6 month contract, with high possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, business hours.Schedules given in advance, full-time employmentLocation: work from home - remoteAdvantagesBelow is a summary of the benefits you can enjoy in this role as a Bilingual (English/French) Customer Service Representative:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - 4-6 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound call centre- Taking inbound and outbounds customer service inquiries regarding clients insurance products and services- Provide knowledgeable assistance to clients over the phone and some email- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- Excellent communication skills in English and French (verbal and written)- Minimum 1 years previous experience in Customer service, or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Summary4 month contract, possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject "Bilingual CSR - Insurance" :aditi.gandhi@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service Representative you will be responsible for answering inbound calls regarding various insurance products and services.6 month contract, with high possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, business hours.Schedules given in advance, full-time employmentLocation: work from home - remoteAdvantagesBelow is a summary of the benefits you can enjoy in this role as a Bilingual (English/French) Customer Service Representative:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - 4-6 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound call centre- Taking inbound and outbounds customer service inquiries regarding clients insurance products and services- Provide knowledgeable assistance to clients over the phone and some email- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- Excellent communication skills in English and French (verbal and written)- Minimum 1 years previous experience in Customer service, or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Summary4 month contract, possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject "Bilingual CSR - Insurance" :aditi.gandhi@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Vancouver, British Columbia
    • Contract
    Are you a customer service representative looking for a opportunity that allows you to work from home? Do you value customers and provide a high level of customer service? Are you confident making outbound calls and discussing charity campaigns over the phone? If so, then we may have the role for you..You must be in British Columbia for this roleWe are currently looking for an outbound call center agent to join our fundraising team in an award-winning full service communication, opinion research, and fundraising consulting firm. We have both full time and part time opportunities starting next week! We are interviewing TODAY so please do not hesitate to reach out if you are interested, or refer this role to anyone who you think may be a good fit! - Must be located in Vancouver however you will be working from home- Duties are making outbound calls and discussing charity campaigns over the phone, generating donations- Shift available (Part-Time and Full Time)Monday – Friday 9:30 pm - 6:00 pm.Part-Time Availability (Minimum 18 Hours): 3:00pm - 9:00pm, must be available 3 times per week. Please note there may be a need to work on some weekends, the hours are 10:00am to 3:00pm. We are interviewing immediately so please do not hesitate to reach out if you are interested in this role. Apply directly to this posting or contact:Morgan: morgan.paquette@randstad.ca or 1-604-345-1367Arshdeep: arshdeep.dhillon@randstad.ca or 1-437-328-2586Please provide a time of day that may be best to contact youThank you!AdvantagesWork from comfort of own homeHealth and dental benefits available!$15.20 hourly (plus 4% vacation pay so $15.80 all included)BONUS - you will be eligible for up to $7 in bonus depending on how many donations you generate)Full time work with overtime availablePaid weekly every Friday via direct depositImmediate start - starting next week!ResponsibilitiesMaking outbound calls and generating charity donations over the phone. Must be confident making outbound phone calls!QualificationsMust have laptop/ own computer that is hard wired via a Ethernet cable to your router/modemPolite telephone mannerTyping speeds of 40 words per minute +Reasonable computer experienceMust be comfortable talking on the phonePleasant verbal communicatorAbility to work well with othersExcellent listenerSummaryMaking outbound calls and generating charity donations over the phone. Must be confident making outbound phone calls!We are interviewing immediately so please do not hesitate to reach out if you are interested in this role. Apply directly to this posting or contact:Sophie - sophie.hickles@randstad.caThank you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a customer service representative looking for a opportunity that allows you to work from home? Do you value customers and provide a high level of customer service? Are you confident making outbound calls and discussing charity campaigns over the phone? If so, then we may have the role for you..You must be in British Columbia for this roleWe are currently looking for an outbound call center agent to join our fundraising team in an award-winning full service communication, opinion research, and fundraising consulting firm. We have both full time and part time opportunities starting next week! We are interviewing TODAY so please do not hesitate to reach out if you are interested, or refer this role to anyone who you think may be a good fit! - Must be located in Vancouver however you will be working from home- Duties are making outbound calls and discussing charity campaigns over the phone, generating donations- Shift available (Part-Time and Full Time)Monday – Friday 9:30 pm - 6:00 pm.Part-Time Availability (Minimum 18 Hours): 3:00pm - 9:00pm, must be available 3 times per week. Please note there may be a need to work on some weekends, the hours are 10:00am to 3:00pm. We are interviewing immediately so please do not hesitate to reach out if you are interested in this role. Apply directly to this posting or contact:Morgan: morgan.paquette@randstad.ca or 1-604-345-1367Arshdeep: arshdeep.dhillon@randstad.ca or 1-437-328-2586Please provide a time of day that may be best to contact youThank you!AdvantagesWork from comfort of own homeHealth and dental benefits available!$15.20 hourly (plus 4% vacation pay so $15.80 all included)BONUS - you will be eligible for up to $7 in bonus depending on how many donations you generate)Full time work with overtime availablePaid weekly every Friday via direct depositImmediate start - starting next week!ResponsibilitiesMaking outbound calls and generating charity donations over the phone. Must be confident making outbound phone calls!QualificationsMust have laptop/ own computer that is hard wired via a Ethernet cable to your router/modemPolite telephone mannerTyping speeds of 40 words per minute +Reasonable computer experienceMust be comfortable talking on the phonePleasant verbal communicatorAbility to work well with othersExcellent listenerSummaryMaking outbound calls and generating charity donations over the phone. Must be confident making outbound phone calls!We are interviewing immediately so please do not hesitate to reach out if you are interested in this role. Apply directly to this posting or contact:Sophie - sophie.hickles@randstad.caThank you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Burlington, Ontario
    • Contract
    Bilingual Customer Service Representative - French/English in BurlingtonAre you fluent in both French and English? Do you wish to work with an established, well-known Burlington based company in the power generation field? Do you come from a background in the customer service and call center industries? If so, this is the opportunity for you!We are currently recruiting a bilingual (French/English), outgoing, well-spoken individual with experience working in customer service/call center environments for a temporary to permanent role in Burlington. Daily tasks for the role would include handling inbound calls from customers, data entry, assisting with technical support and troubleshooting.Small engine product knowledge and a technical background would be an asset. The successful candidate will join a fun, and energetic team!If you are interested in hearing more, please apply online at Randstad.ca or by emailing patricia.van@randstad.ca.Advantages- Temporary to Permanent position- 40-44 hours a week- Rotating weekends off- Week days 8:00 am - 4:30 pm/Weekends 11-730- Hourly Pay: $22-24- Training Provided- Supportive manager with an open door policy- Fun, energetic team members- Business casual dress code- Team working environment- Working for an established, well-known companyResponsibilities- Providing bilingual customer service over the phone and email (English and French)- Handling inbound calls from customers- Helping customers with inquiries related to product knowledge- Assisting customers ensuring first call resolution as a main priority- Providing technical and troubleshooting support- Ensuring company standards are being met or exceeded- Other duties as neededQualifications- 1-2+ years of experience working within a customer service position- Must be Bilingual - French/English- Experience problem solving skills- Must have excellent verbal and written communication skills- Knowledge of Outlook, Word and Excel required- Must be able to work within a team environmentSummaryHow to Apply? Apply online at Randstad.ca today or by emailing patricia.van@randstad.ca !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Bilingual Customer Service Representative - French/English in BurlingtonAre you fluent in both French and English? Do you wish to work with an established, well-known Burlington based company in the power generation field? Do you come from a background in the customer service and call center industries? If so, this is the opportunity for you!We are currently recruiting a bilingual (French/English), outgoing, well-spoken individual with experience working in customer service/call center environments for a temporary to permanent role in Burlington. Daily tasks for the role would include handling inbound calls from customers, data entry, assisting with technical support and troubleshooting.Small engine product knowledge and a technical background would be an asset. The successful candidate will join a fun, and energetic team!If you are interested in hearing more, please apply online at Randstad.ca or by emailing patricia.van@randstad.ca.Advantages- Temporary to Permanent position- 40-44 hours a week- Rotating weekends off- Week days 8:00 am - 4:30 pm/Weekends 11-730- Hourly Pay: $22-24- Training Provided- Supportive manager with an open door policy- Fun, energetic team members- Business casual dress code- Team working environment- Working for an established, well-known companyResponsibilities- Providing bilingual customer service over the phone and email (English and French)- Handling inbound calls from customers- Helping customers with inquiries related to product knowledge- Assisting customers ensuring first call resolution as a main priority- Providing technical and troubleshooting support- Ensuring company standards are being met or exceeded- Other duties as neededQualifications- 1-2+ years of experience working within a customer service position- Must be Bilingual - French/English- Experience problem solving skills- Must have excellent verbal and written communication skills- Knowledge of Outlook, Word and Excel required- Must be able to work within a team environmentSummaryHow to Apply? Apply online at Randstad.ca today or by emailing patricia.van@randstad.ca !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Delta, British Columbia
    • Contract
    Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? We're looking for dynamic and customer service driven individuals who loves to utilize there computer skills in a office environment. Type: Full TimeLocation: Work from Office - Delta, BCPay: $21Start Date: ASAPHours of Operation : Monday to Friday - 7:30am to 4pm Advantages- Full time Hours - Competitive pay- Office environment experience - Growth Potential- Long term position Responsibilities- Excellent computers skills, Tech Savvy -Knowledge of excel - Handling emails and online orders-Answering emails in a timely manner - Multitasking and prioritizing day to day duties-Creating online and outbound ordersQualifications-Knowledge of excel spreadsheets and Word-Experience with email correspondence -Office Administration Experience SummaryAre you the ideal candidate for this role? Send us your updated resume with the subject: "CSR- Work from Office": arshdeep.dhillon@randstad.ca , morgan.paquette@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? We're looking for dynamic and customer service driven individuals who loves to utilize there computer skills in a office environment. Type: Full TimeLocation: Work from Office - Delta, BCPay: $21Start Date: ASAPHours of Operation : Monday to Friday - 7:30am to 4pm Advantages- Full time Hours - Competitive pay- Office environment experience - Growth Potential- Long term position Responsibilities- Excellent computers skills, Tech Savvy -Knowledge of excel - Handling emails and online orders-Answering emails in a timely manner - Multitasking and prioritizing day to day duties-Creating online and outbound ordersQualifications-Knowledge of excel spreadsheets and Word-Experience with email correspondence -Office Administration Experience SummaryAre you the ideal candidate for this role? Send us your updated resume with the subject: "CSR- Work from Office": arshdeep.dhillon@randstad.ca , morgan.paquette@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Oakville, Ontario
    • Contract
    Are you looking to develop your professional experience in customer service? If so, you can join our client, a multinational technologies company, as a Customer Service Representative in their Oakville office.This opportunity would be based on-site but may offer flexibility to work from home depending on the COVID-19 situation.AdvantagesWork for a multinational technologies companyOakville location12-month contractMonday to Friday8am to 5pm$17.70/hourStart Date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Customer Service Representative, you will be responsible for:•Preparing spare parts proposals and order entry project documentation•Providing excellent customer service as the point of contact for the customer throughout the implementation of spare parts order•Reviewing and analyzIng all parts inquiries received from customers•Preparing and issuing commercial quotation based on engineering recommendations, cost estimate, and Marketing/Sales input according to policies and guidelines including QRP preparation.•Reviewing and analyzing all spare parts orders to ensure they are in full agreement with the proposal•Creating accurate recommended spare parts lists for equipment as part of the outage planning effort•Maintaining various e-commerce systems including Ariba, OpenInvoice, and Cortex etc.•Ensuring that purchase orders are confirmed in a timely manner.•Reviewing order required delivery dates and assure that our vendors/factories are working to achieve these dates. •Communicating results to the team/factories and/or customers.Qualifications• Minimum 2 years experience in customer service experience • Intermediate MS Office skills• Strong attention to detail• Analytical and problem-solving skillsSummaryIf you're interested in the Customer Service Representative role in Oakville, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking to develop your professional experience in customer service? If so, you can join our client, a multinational technologies company, as a Customer Service Representative in their Oakville office.This opportunity would be based on-site but may offer flexibility to work from home depending on the COVID-19 situation.AdvantagesWork for a multinational technologies companyOakville location12-month contractMonday to Friday8am to 5pm$17.70/hourStart Date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Customer Service Representative, you will be responsible for:•Preparing spare parts proposals and order entry project documentation•Providing excellent customer service as the point of contact for the customer throughout the implementation of spare parts order•Reviewing and analyzIng all parts inquiries received from customers•Preparing and issuing commercial quotation based on engineering recommendations, cost estimate, and Marketing/Sales input according to policies and guidelines including QRP preparation.•Reviewing and analyzing all spare parts orders to ensure they are in full agreement with the proposal•Creating accurate recommended spare parts lists for equipment as part of the outage planning effort•Maintaining various e-commerce systems including Ariba, OpenInvoice, and Cortex etc.•Ensuring that purchase orders are confirmed in a timely manner.•Reviewing order required delivery dates and assure that our vendors/factories are working to achieve these dates. •Communicating results to the team/factories and/or customers.Qualifications• Minimum 2 years experience in customer service experience • Intermediate MS Office skills• Strong attention to detail• Analytical and problem-solving skillsSummaryIf you're interested in the Customer Service Representative role in Oakville, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Laval, Québec
    • Contract
    • $18.00 per hour
    Are you interested in a customer service opportunity where you get to work from home? You have an interest in the automotive industry? We are looking for bilingual call center agents who desire to work from home for a contract of 9 months with the possibility of extension. You will be responsible for answering calls from policyholders of partner insurance companies and carrying out invoice verification according to pre-established criteria.9 month contract, possibility of extension and or permanencySalary: $18Work availability: Monday to Friday from 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given in advanceLocation: remoteStart date: February 1st 2022AdvantagesThe advantages you will benefit from:-Offers the complete equipment for teleworking- Be part of a team of 20 hardworking and motivated people- Flexible schedule - Remote opportunity- You can have a great first experience in the automotive field and customer service ResponsibilitiesThe responsibilities of this opportunity as a bilingual call center agent:- Respond to inquiries in relation to car glass claims;- Carry out the necessary steps for the management of claims through the portal- Verify invoicing - Provide a high quality service by assessing and responding to customer needs.- Fill in the online form to request a claim through the system QualificationsInterested in this position? See below the skills we are looking for: - Great communication skills, bilingual or English speaker (70% English calls) - Bilingual (English/French)- Have relevant experience in customer service- Have a strong interest in the automotive and insurance industry- TechSavvy- Be able to work full time or par time for the length of the contract - Ability to Use Positive Language- Effective Listening Summary9 month contract, possibility of extension and or permanencySalary: $18Work availability: Monday to Friday from 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given in advanceLocation: work from home Start date: February 1st 2022Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "customer service agent - Automotive" :Jessica Yel Ozbek jessica.yelozbek@randstad.caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you interested in a customer service opportunity where you get to work from home? You have an interest in the automotive industry? We are looking for bilingual call center agents who desire to work from home for a contract of 9 months with the possibility of extension. You will be responsible for answering calls from policyholders of partner insurance companies and carrying out invoice verification according to pre-established criteria.9 month contract, possibility of extension and or permanencySalary: $18Work availability: Monday to Friday from 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given in advanceLocation: remoteStart date: February 1st 2022AdvantagesThe advantages you will benefit from:-Offers the complete equipment for teleworking- Be part of a team of 20 hardworking and motivated people- Flexible schedule - Remote opportunity- You can have a great first experience in the automotive field and customer service ResponsibilitiesThe responsibilities of this opportunity as a bilingual call center agent:- Respond to inquiries in relation to car glass claims;- Carry out the necessary steps for the management of claims through the portal- Verify invoicing - Provide a high quality service by assessing and responding to customer needs.- Fill in the online form to request a claim through the system QualificationsInterested in this position? See below the skills we are looking for: - Great communication skills, bilingual or English speaker (70% English calls) - Bilingual (English/French)- Have relevant experience in customer service- Have a strong interest in the automotive and insurance industry- TechSavvy- Be able to work full time or par time for the length of the contract - Ability to Use Positive Language- Effective Listening Summary9 month contract, possibility of extension and or permanencySalary: $18Work availability: Monday to Friday from 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given in advanceLocation: work from home Start date: February 1st 2022Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "customer service agent - Automotive" :Jessica Yel Ozbek jessica.yelozbek@randstad.caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Winnipeg, Manitoba
    • Contract
    This position is responsible for the delivery of superior customer service by ensuring calls are answered effectively and efficiently throughout the day as well as the day-to-day training responsibilities. The primary functions of this role are supervising overall call traffic, processing incoming calls, resolving escalated calls, dispatching supervisory calls, assisting Customer Experience Experts with any client related questions and ensuring the Experts’ adherence to schedules, policies and procedures.Advantages• 4% vacation pay on every check• Paid weekly• Community care during this current pandemic• Benefits package available at a reduced rate from Day 1• Great company culture• Work from the comfort of your own home• Great experienceResponsibilities● Monitors call traffic and makes adjustments based on call center traffic patterns.● Monitor/audit each assigned associate in accordance with client requirements.● Provide personal and proactive feedback to associates both in one on one and group settings.● Track progress of individual associates; recommend performance action plans for associates whoare not meeting established standards.● Work with supervisors and management to ensure that all associates are meeting qualitystandards.● Provide training as needed to both new hires and experienced associates.● Attend and contribute to both internal and client monitoring sessions.● Remain knowledgeable on project information by keeping training manuals and memos updatedand taking calls on assigned engagement(s).● Track trends and make recommendations for refresher and/or up- training to the trainer(s).● Prepares and analyzes internal and external quality reports for management staff review.● Handles system emergencies with direction from IT department and/or appropriate vendor.● Ensure staff has been updated on changes to existing business.● Any other duties and responsibilities assigned by management of the company.Qualifications●Education equivalent to a High School diploma/GED.● Two years prior call center experience preferred.● Must have the ability to work a flexible work schedule (including nights, weekends and holidays).● Excellent oral, written and interpersonal communication skills.● Exceptional listening and analytical skills● Ability to interpret complex KPIs and relate them to qualitative findings● Experience with contact center software● Requires a positive attitude, the ability to work independently or as part of a team and have a genuine interest in people and desire to help Summary- Apply directly on this site- Email your resume to us at riya.gupta@randstad.ca with subject line "Bilingual Customer Service- Team Lead*Human ForwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    This position is responsible for the delivery of superior customer service by ensuring calls are answered effectively and efficiently throughout the day as well as the day-to-day training responsibilities. The primary functions of this role are supervising overall call traffic, processing incoming calls, resolving escalated calls, dispatching supervisory calls, assisting Customer Experience Experts with any client related questions and ensuring the Experts’ adherence to schedules, policies and procedures.Advantages• 4% vacation pay on every check• Paid weekly• Community care during this current pandemic• Benefits package available at a reduced rate from Day 1• Great company culture• Work from the comfort of your own home• Great experienceResponsibilities● Monitors call traffic and makes adjustments based on call center traffic patterns.● Monitor/audit each assigned associate in accordance with client requirements.● Provide personal and proactive feedback to associates both in one on one and group settings.● Track progress of individual associates; recommend performance action plans for associates whoare not meeting established standards.● Work with supervisors and management to ensure that all associates are meeting qualitystandards.● Provide training as needed to both new hires and experienced associates.● Attend and contribute to both internal and client monitoring sessions.● Remain knowledgeable on project information by keeping training manuals and memos updatedand taking calls on assigned engagement(s).● Track trends and make recommendations for refresher and/or up- training to the trainer(s).● Prepares and analyzes internal and external quality reports for management staff review.● Handles system emergencies with direction from IT department and/or appropriate vendor.● Ensure staff has been updated on changes to existing business.● Any other duties and responsibilities assigned by management of the company.Qualifications●Education equivalent to a High School diploma/GED.● Two years prior call center experience preferred.● Must have the ability to work a flexible work schedule (including nights, weekends and holidays).● Excellent oral, written and interpersonal communication skills.● Exceptional listening and analytical skills● Ability to interpret complex KPIs and relate them to qualitative findings● Experience with contact center software● Requires a positive attitude, the ability to work independently or as part of a team and have a genuine interest in people and desire to help Summary- Apply directly on this site- Email your resume to us at riya.gupta@randstad.ca with subject line "Bilingual Customer Service- Team Lead*Human ForwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Richmond, British Columbia
    • Contract
    • $19.00 per hour
    Are you looking to start a career with one of the top ten global logistics providers?! We are looking for customer service representatives in the Greater Vancouver Area who are creative problem solvers and wish to be part of a great organization that offers stability and growth opportunities.This is a full-time position that involves heavy phone contact between external and internal customers. In addition, the position is responsible for billing and data entry tasks. As a Logistics Specialist CSR, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery, and routing issues with external customers and contracted drivers. If you have the following, we would love to hear from you!: •Strong customer service skills and the ability to satisfactorily resolve issues•Solid ability to multitask with exceptional organizational skills•Ability to thrive under pressure while delivering solutions that exceed customer expectationsThis position has a ASAP start date, so apply today! Please note this is not a remote role and you must be located in Greater Vancouver. Advantages• Work with a leader• Great work culture• Eligible for benefits from Day 1• Lots of opportunities for growth • Working hours: 2 Shifts available : Sunday to Thursday 1430-2300 , Tuesday to Saturday 1430-2300, however, flexibility is needed as this could change based on business needs.• Salary: $19 per hourResponsibilities• Maintain phone communication between external customers and contracted drivers/couriers• Assist contracted drivers with delivery issues• Resolve any customer issues, complaints and answer questions• Monitoring progress of delivery routes• Customer billing and data entry tasks• Assign drivers/couriers delivery routes• Oversee all unloading processes of returning routes at days end• Additional duties as requestedQualificationsAt a minimum, you’ll need:• 1 year of experience in a customer service role resolving issues and responding to customer requestsIt’d be great if you also have:• High school diploma or equivalent• Experience in a call center environment• Strong customer service skills and the ability to satisfactorily resolve issues• Solid ability to multitask with exceptional organizational skills• Ability to thrive under pressure while delivering solutions that exceed customer expectationsSummaryIf you are interested in growing your career with one of Canada's Logistics Leader, apply directly or send me your resume at arshdeep.dhillon@randstad.ca or morgan.paquette@randstad.ca (604) 345 1367 with the subject line: Logistics CSR role!Please note this is not a remote role and you must be located in Greater Vancouver. We thank all applicants, however, only those selected for interviews will be contacted. Thank you, Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking to start a career with one of the top ten global logistics providers?! We are looking for customer service representatives in the Greater Vancouver Area who are creative problem solvers and wish to be part of a great organization that offers stability and growth opportunities.This is a full-time position that involves heavy phone contact between external and internal customers. In addition, the position is responsible for billing and data entry tasks. As a Logistics Specialist CSR, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery, and routing issues with external customers and contracted drivers. If you have the following, we would love to hear from you!: •Strong customer service skills and the ability to satisfactorily resolve issues•Solid ability to multitask with exceptional organizational skills•Ability to thrive under pressure while delivering solutions that exceed customer expectationsThis position has a ASAP start date, so apply today! Please note this is not a remote role and you must be located in Greater Vancouver. Advantages• Work with a leader• Great work culture• Eligible for benefits from Day 1• Lots of opportunities for growth • Working hours: 2 Shifts available : Sunday to Thursday 1430-2300 , Tuesday to Saturday 1430-2300, however, flexibility is needed as this could change based on business needs.• Salary: $19 per hourResponsibilities• Maintain phone communication between external customers and contracted drivers/couriers• Assist contracted drivers with delivery issues• Resolve any customer issues, complaints and answer questions• Monitoring progress of delivery routes• Customer billing and data entry tasks• Assign drivers/couriers delivery routes• Oversee all unloading processes of returning routes at days end• Additional duties as requestedQualificationsAt a minimum, you’ll need:• 1 year of experience in a customer service role resolving issues and responding to customer requestsIt’d be great if you also have:• High school diploma or equivalent• Experience in a call center environment• Strong customer service skills and the ability to satisfactorily resolve issues• Solid ability to multitask with exceptional organizational skills• Ability to thrive under pressure while delivering solutions that exceed customer expectationsSummaryIf you are interested in growing your career with one of Canada's Logistics Leader, apply directly or send me your resume at arshdeep.dhillon@randstad.ca or morgan.paquette@randstad.ca (604) 345 1367 with the subject line: Logistics CSR role!Please note this is not a remote role and you must be located in Greater Vancouver. We thank all applicants, however, only those selected for interviews will be contacted. Thank you, Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Contract
    • $21.00 per hour
    Are you looking for a short term job? Are you an organized person who pays a lot of attention to detail and enjoys providing good customer service? Then we may have the job for you!We are looking for bilingual customer service representatives to work for a large Canadian company!Salary: $21 per hourSchedule: 9 to 5 or 8 to 4 Monday to Friday, possibility of overtime only if neededDuration: 3 week contractTraining: 1 weekLocation: on site at the office located in downtown MontrealStart date: February 7, 2022AdvantagesThe benefits of working as a customer service agent for this company are: - Flexible hours- No weekend work- Detailed training- Attractive salary- Quiet and modern office with a nice viewResponsibilitiesAs a Customer Service Agent, you will: - Perform data entry; - Open customer files; - Contact different departments when neededQualificationsAs a customer service agent, you must possess the following qualifications: - Pay close attention to detail- Ability to be well organized- Ability to work with Excel (basic)- Experience in customer service- Enjoy doing data entry- Bilingual in French and English- Experience in logistics (an asset) SummarySalary: $21 per hourSchedule: 9 to 5 or 8 to 4 Monday to Friday, possibility of overtime only if neededDuration: 3 week contractTraining: 1 weekLocation: on site at the office located in downtown MontrealStart date: February 7, 2022If you are interested, we want to hear from you! Please apply through the posting or by email at: florence.lefebvre@randstad.ca (please indicate "Bilingual CSR" as the subject).Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a short term job? Are you an organized person who pays a lot of attention to detail and enjoys providing good customer service? Then we may have the job for you!We are looking for bilingual customer service representatives to work for a large Canadian company!Salary: $21 per hourSchedule: 9 to 5 or 8 to 4 Monday to Friday, possibility of overtime only if neededDuration: 3 week contractTraining: 1 weekLocation: on site at the office located in downtown MontrealStart date: February 7, 2022AdvantagesThe benefits of working as a customer service agent for this company are: - Flexible hours- No weekend work- Detailed training- Attractive salary- Quiet and modern office with a nice viewResponsibilitiesAs a Customer Service Agent, you will: - Perform data entry; - Open customer files; - Contact different departments when neededQualificationsAs a customer service agent, you must possess the following qualifications: - Pay close attention to detail- Ability to be well organized- Ability to work with Excel (basic)- Experience in customer service- Enjoy doing data entry- Bilingual in French and English- Experience in logistics (an asset) SummarySalary: $21 per hourSchedule: 9 to 5 or 8 to 4 Monday to Friday, possibility of overtime only if neededDuration: 3 week contractTraining: 1 weekLocation: on site at the office located in downtown MontrealStart date: February 7, 2022If you are interested, we want to hear from you! Please apply through the posting or by email at: florence.lefebvre@randstad.ca (please indicate "Bilingual CSR" as the subject).Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Contract
    • $18.00 - $20.00 per hour
    Are you interested in the retail and fashion industry? Do you have customer service experience over the phone and in-person? You are recognized to have a good dynamism and want to collaborate to help a luxury brand to offer the best services?We are currently looking for 4 bilingual (English/French) customer service agents with experience in customer service over the phone or in-person for a great company working in the luxury business.Position: Customer Service AgentSalary: 19$-20$Hours: Monday to Friday from 6:00 am to 08:00 pm and Saturday from 8:00 am to 05:00 pmAdvantages- Ability to gain permanence after 6 months - pleasant environment especially for fashion lovers- Work from home - advantageous salaryResponsibilitiesSome of what you’ll do:- Manage calls, emails and chats in a timely, friendly and effective manner- Identify and assess customers’ needs to reach solutions and achieve satisfaction- Keep records of communication with customers and records of transactions- Communicate and coordinate with internal departments when necessary- Manage and distribute Return Authorization numbersQualificationsSome of what you’ll need:· Previous experience in customer service, minimum 2 years.· Excellent phone and people skills· Dynamic and organized· Fluent English and French · Comfortable learning new software’s· Knowledge of Momentis and Zendesk an assetSummaryPosition: Customer Service AgentSalary: 19$-20$Hours: Monday to Friday from 6:00 am to 08:00 pm and Saturday from 8:00 am to 05:00 pmDo you recognize yourself or know anybody that fits the position qualifications and loves the fashion industry! Email us directly with the subject "Client Service Representative - Apparel industry" KarenFlorenceJessica/SefikaStephanieflorence.lefebvre@randstad.caSefika.YelOzbek@randstad.castephanie.bouasria@randstad.caIND21006Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you interested in the retail and fashion industry? Do you have customer service experience over the phone and in-person? You are recognized to have a good dynamism and want to collaborate to help a luxury brand to offer the best services?We are currently looking for 4 bilingual (English/French) customer service agents with experience in customer service over the phone or in-person for a great company working in the luxury business.Position: Customer Service AgentSalary: 19$-20$Hours: Monday to Friday from 6:00 am to 08:00 pm and Saturday from 8:00 am to 05:00 pmAdvantages- Ability to gain permanence after 6 months - pleasant environment especially for fashion lovers- Work from home - advantageous salaryResponsibilitiesSome of what you’ll do:- Manage calls, emails and chats in a timely, friendly and effective manner- Identify and assess customers’ needs to reach solutions and achieve satisfaction- Keep records of communication with customers and records of transactions- Communicate and coordinate with internal departments when necessary- Manage and distribute Return Authorization numbersQualificationsSome of what you’ll need:· Previous experience in customer service, minimum 2 years.· Excellent phone and people skills· Dynamic and organized· Fluent English and French · Comfortable learning new software’s· Knowledge of Momentis and Zendesk an assetSummaryPosition: Customer Service AgentSalary: 19$-20$Hours: Monday to Friday from 6:00 am to 08:00 pm and Saturday from 8:00 am to 05:00 pmDo you recognize yourself or know anybody that fits the position qualifications and loves the fashion industry! Email us directly with the subject "Client Service Representative - Apparel industry" KarenFlorenceJessica/SefikaStephanieflorence.lefebvre@randstad.caSefika.YelOzbek@randstad.castephanie.bouasria@randstad.caIND21006Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • North York, Ontario
    • Contract
    • $18.40 per hour
    Do you have a passion for customer service? Are you looking to get into the insurance industry? Do you enjoy problem solving? Are you looking to start your career? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work for a well-known insurance company in the Toronto area. This is a contract to hire position, full time, work from home. To find out more, read below:Type: Contract to HireStart Date: January 31stHours of Operation: Monday - Friday 9 am - 5:30 pmPay: $18.40/hour Location: Toronto ( Eglinton and Don Mills)Work from home for the time being Equipment provided Once hired permanently:BenefitsVacationRSPsRoom for career growth and development Advantages- Potential to go permanent - No evenings or weekends!- Competitive pay - Work from home - equipment provided - Room to start your career in insurance - Highway and transit accessible - Free parking Responsibilities- Taking inbound calls from existing customers - Updating customers accounts after each transaction - Transfering customers to appropriate departments - Dealing with banking information and updates - Working alongside other teams to ensure customer satisfaction - Providing top not service on every call Qualifications- Customer service experience in a call center is a must - Insurance or financial experience is an asset - Bilingual in Spanish is an asset - Able to learn quickly - Organization and time management - Tech Savvy SummaryIf you are interested, apply now!1) Apply online 2) Send a copy of your resume to "andrea.francis@randstad.ca" and mention "Customer Service Insurance"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you have a passion for customer service? Are you looking to get into the insurance industry? Do you enjoy problem solving? Are you looking to start your career? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work for a well-known insurance company in the Toronto area. This is a contract to hire position, full time, work from home. To find out more, read below:Type: Contract to HireStart Date: January 31stHours of Operation: Monday - Friday 9 am - 5:30 pmPay: $18.40/hour Location: Toronto ( Eglinton and Don Mills)Work from home for the time being Equipment provided Once hired permanently:BenefitsVacationRSPsRoom for career growth and development Advantages- Potential to go permanent - No evenings or weekends!- Competitive pay - Work from home - equipment provided - Room to start your career in insurance - Highway and transit accessible - Free parking Responsibilities- Taking inbound calls from existing customers - Updating customers accounts after each transaction - Transfering customers to appropriate departments - Dealing with banking information and updates - Working alongside other teams to ensure customer satisfaction - Providing top not service on every call Qualifications- Customer service experience in a call center is a must - Insurance or financial experience is an asset - Bilingual in Spanish is an asset - Able to learn quickly - Organization and time management - Tech Savvy SummaryIf you are interested, apply now!1) Apply online 2) Send a copy of your resume to "andrea.francis@randstad.ca" and mention "Customer Service Insurance"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Etobicoke, Ontario
    • Contract
    Do you have a passion for customer service? Do you enjoy helping others? Are you Bilingual in French and English? Are you looking to build your career? Then we have the job for you!Randstad is looking for Bilingual Customer Service Representatives to work for a leading Logistics and Shipping company. This is a full time, contract to hire position, to find out more, read below:Type: Contact to HireHours of Operation: Monday - Friday 11am - 9pm (Shift work)Pay: $19.50/hourLocation: Etobicoke (Belfield Rd & Hwy 27)Work From Home for the time beingOnce reopens, will be 1 week in office, 1 week at home rotationalEquipment provided by company Looking to start as soon as possibleAdvantages- Full Time hours - No weekend shifts - Set schedule week over week- Hybrid work schedule, in office and at home- Equipment provided - Get your foot in the door with a large organization - Gain call center experience in a fast paced environment Responsibilities- Responding to inbound calls, emails, and live chat- Tracking and tracing packages- Dealing with invoicing issues- Escalating issues to management when necessary- Provide top notch service on every callQualifications- Bilingual in French and English - both verbal and written- Previous experience in a call center setting - Ability to learn quickly - Ability to handle high call volume with ease and a sense of calmness - Helpful by nature with the ability to problem solve SummaryIf you are interested and would like to learn more, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Bilingual Customer Service - Logistics"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you have a passion for customer service? Do you enjoy helping others? Are you Bilingual in French and English? Are you looking to build your career? Then we have the job for you!Randstad is looking for Bilingual Customer Service Representatives to work for a leading Logistics and Shipping company. This is a full time, contract to hire position, to find out more, read below:Type: Contact to HireHours of Operation: Monday - Friday 11am - 9pm (Shift work)Pay: $19.50/hourLocation: Etobicoke (Belfield Rd & Hwy 27)Work From Home for the time beingOnce reopens, will be 1 week in office, 1 week at home rotationalEquipment provided by company Looking to start as soon as possibleAdvantages- Full Time hours - No weekend shifts - Set schedule week over week- Hybrid work schedule, in office and at home- Equipment provided - Get your foot in the door with a large organization - Gain call center experience in a fast paced environment Responsibilities- Responding to inbound calls, emails, and live chat- Tracking and tracing packages- Dealing with invoicing issues- Escalating issues to management when necessary- Provide top notch service on every callQualifications- Bilingual in French and English - both verbal and written- Previous experience in a call center setting - Ability to learn quickly - Ability to handle high call volume with ease and a sense of calmness - Helpful by nature with the ability to problem solve SummaryIf you are interested and would like to learn more, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Bilingual Customer Service - Logistics"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Fredericton, New Brunswick
    • Contract
    The next step in your career is calling. If you are bilingual in French and English, have an outgoing phone personality, and excel at communicating with customers in an open and welcoming way, we want to hear from you! We’re looking for skilled professionals who genuinely enjoy working with people and helping others. If you’re adaptable and open to a fast-moving, dynamic work environment in Fredericton, New Brunswick, this is a great opportunity for you to shine. To be successful, you must provide customers with a top-notch experience. About this job•Work from home•Located in Fredericton, New Brunswick when offices reopen•Full time hours•Operating hours are Mon-Sat: 10am to 9pm, Sun/holidays: 10am to 6pmAdvantages- Work from home at the moment - Fredericton location- Use your customer service skills in a professional environment- Long term opportunity- $17.50/hour- Mon-Sat: 10am to 9pm, Sun/holidays: 10am to 6pm- Start date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesWhat will the Bilingual Customer Service Representative role entail?In this call centre job, you’ll be supporting customers (retailers) with their orders and answering their inquiries. The role is located in Fredericton, New Brunswick. Your primary role will be to interact with customers.Some of your responsibilities will include:•Responding to customer inquiries via phone, email, chat and text•Answering customer questions about products and policies•Processing orders for customers•Providing professional support and ensuring customers have a fabulous experience•Keeping up-to-date with product offerings and customer expectations•Offering support to your team as neededQualificationsAre you the right fit?•Bilingual in French and English•You have excellent communication skills (written and verbal)•You’re a team player who thrives on a team •You have the flexibility to work on weekdays, evenings and weekends•You excel at multitasking and working in a fast-paced environment•You know Microsoft’s suite of products well•You’re a strong typist (50 WPM is preferred)SummaryDo you think you’d be a good fit for this call centre job? If you're interested in the Bilingual Customer Service Representative role in Fredericton, you can apply online at www.randstad.ca to be considered for the role. We hope to hear from you soon.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    The next step in your career is calling. If you are bilingual in French and English, have an outgoing phone personality, and excel at communicating with customers in an open and welcoming way, we want to hear from you! We’re looking for skilled professionals who genuinely enjoy working with people and helping others. If you’re adaptable and open to a fast-moving, dynamic work environment in Fredericton, New Brunswick, this is a great opportunity for you to shine. To be successful, you must provide customers with a top-notch experience. About this job•Work from home•Located in Fredericton, New Brunswick when offices reopen•Full time hours•Operating hours are Mon-Sat: 10am to 9pm, Sun/holidays: 10am to 6pmAdvantages- Work from home at the moment - Fredericton location- Use your customer service skills in a professional environment- Long term opportunity- $17.50/hour- Mon-Sat: 10am to 9pm, Sun/holidays: 10am to 6pm- Start date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesWhat will the Bilingual Customer Service Representative role entail?In this call centre job, you’ll be supporting customers (retailers) with their orders and answering their inquiries. The role is located in Fredericton, New Brunswick. Your primary role will be to interact with customers.Some of your responsibilities will include:•Responding to customer inquiries via phone, email, chat and text•Answering customer questions about products and policies•Processing orders for customers•Providing professional support and ensuring customers have a fabulous experience•Keeping up-to-date with product offerings and customer expectations•Offering support to your team as neededQualificationsAre you the right fit?•Bilingual in French and English•You have excellent communication skills (written and verbal)•You’re a team player who thrives on a team •You have the flexibility to work on weekdays, evenings and weekends•You excel at multitasking and working in a fast-paced environment•You know Microsoft’s suite of products well•You’re a strong typist (50 WPM is preferred)SummaryDo you think you’d be a good fit for this call centre job? If you're interested in the Bilingual Customer Service Representative role in Fredericton, you can apply online at www.randstad.ca to be considered for the role. We hope to hear from you soon.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Laval, Québec
    • Contract
    • $18.00 per hour
    Are you interested in the automotive industry and want to enter this industry in customer service? We are looking for a remote call center representative for a contract of 9 months , with the possibility of extension. You will be responsible for answering calls from policyholders of partner insurance companies and carrying out invoice verification according to pre-established criteria.9 month contract, possibility of extension and or permanencySalary: $18Work availability: Monday to Friday from 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given in advanceLocation: RemoteStart date: January 2022AdvantagesThe advantages are:-Offers the complete equipment for teleworking- Be part of a team of 20 hardworking and motivated people- Flexible schedule - Remote opportunity- You can have a great first experience in the automotive field and customer service ResponsibilitiesThe tasks related to the customer service representative position are:- Respond to inquiries in relation to car glass claims;- Carry out the necessary steps for the management of claims through the portal- Verify invoicing - Provide a high quality service by assessing and responding to customer needs.- Fill in the online form to request a claim through the system QualificationsInterested in this position? See below the customer service representative skills we are looking for: - Great communication skills, bilingual or English speaker (70% English calls) -Have relevant experience in customer service- Have a strong interest in the automotive and insurance industry- TechSavvy- Be able to work full time or par time for the length of the contract - Ability to Use Positive Language- Effective Listening Summary9 month contract, possibility of extension and or permanencySalary: $18Work availability: Monday to Friday from 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given in advanceLocation: RemoteStart date: January 2022Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "customer service representative- Automotive" :Jessica Yel Ozbek jessica.yelozbek@randstad.caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you interested in the automotive industry and want to enter this industry in customer service? We are looking for a remote call center representative for a contract of 9 months , with the possibility of extension. You will be responsible for answering calls from policyholders of partner insurance companies and carrying out invoice verification according to pre-established criteria.9 month contract, possibility of extension and or permanencySalary: $18Work availability: Monday to Friday from 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given in advanceLocation: RemoteStart date: January 2022AdvantagesThe advantages are:-Offers the complete equipment for teleworking- Be part of a team of 20 hardworking and motivated people- Flexible schedule - Remote opportunity- You can have a great first experience in the automotive field and customer service ResponsibilitiesThe tasks related to the customer service representative position are:- Respond to inquiries in relation to car glass claims;- Carry out the necessary steps for the management of claims through the portal- Verify invoicing - Provide a high quality service by assessing and responding to customer needs.- Fill in the online form to request a claim through the system QualificationsInterested in this position? See below the customer service representative skills we are looking for: - Great communication skills, bilingual or English speaker (70% English calls) -Have relevant experience in customer service- Have a strong interest in the automotive and insurance industry- TechSavvy- Be able to work full time or par time for the length of the contract - Ability to Use Positive Language- Effective Listening Summary9 month contract, possibility of extension and or permanencySalary: $18Work availability: Monday to Friday from 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given in advanceLocation: RemoteStart date: January 2022Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "customer service representative- Automotive" :Jessica Yel Ozbek jessica.yelozbek@randstad.caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Saint John, New Brunswick
    • Contract
    We are looking for a few Customer & Technical Support Representatives for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for a top-tier organization in the Global Corporation- $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performanceWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are looking for a few Customer & Technical Support Representatives for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for a top-tier organization in the Global Corporation- $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performanceWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Toronto, Ontario
    • Contract
    Are you looking to develop your professional experience in the insurance industry? Do you have a passion for customer service? Looking to work from home? If so, we have the role you are looking for!We are currently recruiting for Customer Service Representatives for our client in the insurance industry.As a Customer Service Representative, you will be responsible for answering inbound inquiries from customers, via phone and email, regarding insurance products and services. We are seeking candidates with strong communication skills and customer service skills.100% remote until further notice.This is a great opportunity for customer service professionals to develop expertise in insurance under the support of experienced managers and trainers. Apply now if you're interested!AdvantagesWhy you want this role:- Work for a large insurance company- Work from home- $17/hour- 7-month contract- Hours: Mon-Friday, rotating shifts between 8am to 8pm- No weekends- Professional work environment- Start date: January 25th, 2022Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.ResponsibilitiesIn this role, you will be responsible for• Providing high-quality service to customers via telephone.• Taking orders and following up on services• Handle high volumes of telephone inquiries within established productivity goals• Following up with customers when neededYou will be supporting clients based in the United States regarding retirement products and services.Qualifications- Excellent communication skills- Strong customer service skills and call centre experience- Strong keyboarding skills- Able to work in a fast consistent work environment- Strong problem-solving skills- Wired connection to the internet (ethernet cable connection) is a must- Space available to work at homeSummaryIf you are interested in the Customer Service Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking to develop your professional experience in the insurance industry? Do you have a passion for customer service? Looking to work from home? If so, we have the role you are looking for!We are currently recruiting for Customer Service Representatives for our client in the insurance industry.As a Customer Service Representative, you will be responsible for answering inbound inquiries from customers, via phone and email, regarding insurance products and services. We are seeking candidates with strong communication skills and customer service skills.100% remote until further notice.This is a great opportunity for customer service professionals to develop expertise in insurance under the support of experienced managers and trainers. Apply now if you're interested!AdvantagesWhy you want this role:- Work for a large insurance company- Work from home- $17/hour- 7-month contract- Hours: Mon-Friday, rotating shifts between 8am to 8pm- No weekends- Professional work environment- Start date: January 25th, 2022Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.ResponsibilitiesIn this role, you will be responsible for• Providing high-quality service to customers via telephone.• Taking orders and following up on services• Handle high volumes of telephone inquiries within established productivity goals• Following up with customers when neededYou will be supporting clients based in the United States regarding retirement products and services.Qualifications- Excellent communication skills- Strong customer service skills and call centre experience- Strong keyboarding skills- Able to work in a fast consistent work environment- Strong problem-solving skills- Wired connection to the internet (ethernet cable connection) is a must- Space available to work at homeSummaryIf you are interested in the Customer Service Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Toronto, Ontario
    • Contract
    • $20.00 per hour
    Do you have a passion for customer service? Do you enjoy helping others? Are you interested in working in the health care field? Do you speak French and English? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service representative to work for a well known health care company in the Toronto area. This is a full time, contract position with the potential of extension. Read below for more information:Type: Contract (3 months) with potential of extensionHours: Monday - Friday 8am - 6pm (rotational)Pay: $20/hour Contract Start Date: Monday, January 17thContract End Date: March 31st (potential for extension)Equipment provided by company Work from home for the time beingIf offices reopen, will have to go into the office 2 days a weekLocation: Toronto (Front St & York St)Advantages- Full Time hours- Competitive pay - No evenings or weekends - Equipment provided - Work from home - get your foot in the door with a great company - Potential for career development Responsibilities- Taking inbound calls from both customers and clients - Assisting customers with providing updated information on the facilities and any COVID protocols - Provide education to customers and staff and if needed, route them to the correct department - Record all information after each interaction- Respond to incoming emails as well- Be empathetic and supportive on each call- Provide top notch service Qualifications- Bilingual in French and English is an asset - English only is also accepted - Min 1 year of customer service experience - Experience working in Health Care or with the City is an asset - Professional and hard working - Orgainzed SummaryIf you are interested and would like to learn more, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Customer Service - Health Care"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you have a passion for customer service? Do you enjoy helping others? Are you interested in working in the health care field? Do you speak French and English? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service representative to work for a well known health care company in the Toronto area. This is a full time, contract position with the potential of extension. Read below for more information:Type: Contract (3 months) with potential of extensionHours: Monday - Friday 8am - 6pm (rotational)Pay: $20/hour Contract Start Date: Monday, January 17thContract End Date: March 31st (potential for extension)Equipment provided by company Work from home for the time beingIf offices reopen, will have to go into the office 2 days a weekLocation: Toronto (Front St & York St)Advantages- Full Time hours- Competitive pay - No evenings or weekends - Equipment provided - Work from home - get your foot in the door with a great company - Potential for career development Responsibilities- Taking inbound calls from both customers and clients - Assisting customers with providing updated information on the facilities and any COVID protocols - Provide education to customers and staff and if needed, route them to the correct department - Record all information after each interaction- Respond to incoming emails as well- Be empathetic and supportive on each call- Provide top notch service Qualifications- Bilingual in French and English is an asset - English only is also accepted - Min 1 year of customer service experience - Experience working in Health Care or with the City is an asset - Professional and hard working - Orgainzed SummaryIf you are interested and would like to learn more, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Customer Service - Health Care"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Contract
    • $22.17 per hour
    Are you looking for a new job that will let you exercise your customer service muscles while also being able to use your administrative skills? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Do you also have an interest in helping people move or get settled into their new homes? Then we might just have the role you’ve been looking for!We are looking for Customer Service Coordinator to work for a great company based out of Central Ottawa. This will be a remote position for the time being! You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This is a great place to work and we know you’ll love it here!AdvantagesWhat’s in it for you?- Know your scheudle for a month at a time!- Pay would be $22/hr- Hours of work between 6:30am and 10pm- Remote to start!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable company- Opportunity to work on inter-departmental projects- Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?- Take and make calls in a tactful and professional manner- Assist clients with solving complex problems- Review files and make suggestions for future claims or projects- Ensure adherence to set policy guidelines and processes- Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?- Excellent communication skills in English- Must have previous customer service experience (call centre strongly preferred)- Completion of post-secondary education or equivalent work experience- Background in relocation services would be considered an asset- High attention to detail and ability to maintain professionalism under pressure- Love problem solving- Must be eligible to obtain a government security clearance SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "CSR - OTT" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new job that will let you exercise your customer service muscles while also being able to use your administrative skills? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Do you also have an interest in helping people move or get settled into their new homes? Then we might just have the role you’ve been looking for!We are looking for Customer Service Coordinator to work for a great company based out of Central Ottawa. This will be a remote position for the time being! You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This is a great place to work and we know you’ll love it here!AdvantagesWhat’s in it for you?- Know your scheudle for a month at a time!- Pay would be $22/hr- Hours of work between 6:30am and 10pm- Remote to start!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable company- Opportunity to work on inter-departmental projects- Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?- Take and make calls in a tactful and professional manner- Assist clients with solving complex problems- Review files and make suggestions for future claims or projects- Ensure adherence to set policy guidelines and processes- Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?- Excellent communication skills in English- Must have previous customer service experience (call centre strongly preferred)- Completion of post-secondary education or equivalent work experience- Background in relocation services would be considered an asset- High attention to detail and ability to maintain professionalism under pressure- Love problem solving- Must be eligible to obtain a government security clearance SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "CSR - OTT" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • North York, Ontario
    • Contract
    Are you interested in technology and have a passion for sales/customer service? As you tech-savvy or have experience with IT sales (i.e. Best Buy)? Are you looking for a long-term contract with career growth potential and permanent potential? If so, we have the perfect role for you!We are currently hiring for an Inside Sales Support Representative for our client, a Fortune 50 company and an IT giant! This is a great opportunity if you want to work with an internationally known technologies company while demonstrating your tech-savvy knowledge and sales skills.This opportunity would be great for someone looking to grow from a junior assistant sales admin and develop further within the company.Advantages- Work for an internationally well-known technologies company- Work from Home- North York location - Close to Victoria Park and Finch Ave E- 12-month contract!- Possibility of permanent hire- $17.29/hr (English only) - $23.78/hour (Bilingual only)- Monday to Friday - No weekends- 40 hours/week - regular daytime hours- 9am to 6pm- Ideal start date: February 7th, 2022Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs an Inside Sales Support Representative, you would be responsible for:• Responding to customer inquiries• Selling products and services (via telephone, web, and email) to specified customer segments• Processing purchase orders• Processing customer returns, complaints, and invoice issues• Day to day administrative tasks as neededQualificationsMinimum 1 years of inside sales experience - technology sales experience preferredProficient in MS Office toolsExcellent communication skillsStrong drive to exceed goal - strong initiativeStrong attention to detailSummaryIf you are interested in the Inside Sales Representative role with an internationally well-known technologies company, please apply online at www.randstad. ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you interested in technology and have a passion for sales/customer service? As you tech-savvy or have experience with IT sales (i.e. Best Buy)? Are you looking for a long-term contract with career growth potential and permanent potential? If so, we have the perfect role for you!We are currently hiring for an Inside Sales Support Representative for our client, a Fortune 50 company and an IT giant! This is a great opportunity if you want to work with an internationally known technologies company while demonstrating your tech-savvy knowledge and sales skills.This opportunity would be great for someone looking to grow from a junior assistant sales admin and develop further within the company.Advantages- Work for an internationally well-known technologies company- Work from Home- North York location - Close to Victoria Park and Finch Ave E- 12-month contract!- Possibility of permanent hire- $17.29/hr (English only) - $23.78/hour (Bilingual only)- Monday to Friday - No weekends- 40 hours/week - regular daytime hours- 9am to 6pm- Ideal start date: February 7th, 2022Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs an Inside Sales Support Representative, you would be responsible for:• Responding to customer inquiries• Selling products and services (via telephone, web, and email) to specified customer segments• Processing purchase orders• Processing customer returns, complaints, and invoice issues• Day to day administrative tasks as neededQualificationsMinimum 1 years of inside sales experience - technology sales experience preferredProficient in MS Office toolsExcellent communication skillsStrong drive to exceed goal - strong initiativeStrong attention to detailSummaryIf you are interested in the Inside Sales Representative role with an internationally well-known technologies company, please apply online at www.randstad. ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Saint John, New Brunswick
    • Contract
    We are looking for a few Customer & Technical Support Representatives for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for a top-tier organization in the Global Corporation- $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performanceWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are looking for a few Customer & Technical Support Representatives for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for a top-tier organization in the Global Corporation- $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performanceWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • North York, Ontario
    • Contract
    We are currently hiring for a Demand Generation Representative for our client, a fortune 50 company and an IT giant! Are you looking for a long term contract with career growth potential and permanent potential? Do you have 1+ year(s) of sales experience? If so, look no further.We are looking for tech-savvy and driven individual with strong sales experience to join our client, an internationally well-known technologies company, as a Demand Generation representative. A Demand Generation Representative is responsible for selling Tech products and services (via telephone, web, or email) to specified customer segments and ensuring a positive customer experience.Advantages- Work for an internationally well-known technologies company- Work from home for now- North York location- 12 month contract!- Competitive pay- Monday to Friday- 40 hours/week- Potential temp to perm- Ideal start date: February 7th, 2022Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.eds.ResponsibilitiesAs a Demand Generation Representative, you will be responsible for:• Executing sales prospecting activities.• Introducing storage as concept, the product and its value proposition.• Profiling and qualifying leads and disposition to appropriate team member (BD Manager / Business Partner).• Developing a comprehensive knowledge of the Company's products, technical architecture, industry characteristics, and competitive environment and be able to effectively communicate to customer senior management.• Proactively maintaining and servicing leads assigned to your team to ensure consistent growth of territory customer base.• Working closely with marketing, inside sales and field-based teams to comprehend intent of specific campaigns and provide closed loop reporting on status of all leads.• Constantly updating the customer relationship management database.Qualifications- Minimum 1 years of inside sales experience - technology sales experience preferred- Proficient in MS Office tools- Excellent communication skills- Strong drive to exceed goal and nitiative- Excellent attention to detailSummaryIf you are interested in the Demand Generation Representative role with an internationally well-known technologies company, please apply online at www.randstad. ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are currently hiring for a Demand Generation Representative for our client, a fortune 50 company and an IT giant! Are you looking for a long term contract with career growth potential and permanent potential? Do you have 1+ year(s) of sales experience? If so, look no further.We are looking for tech-savvy and driven individual with strong sales experience to join our client, an internationally well-known technologies company, as a Demand Generation representative. A Demand Generation Representative is responsible for selling Tech products and services (via telephone, web, or email) to specified customer segments and ensuring a positive customer experience.Advantages- Work for an internationally well-known technologies company- Work from home for now- North York location- 12 month contract!- Competitive pay- Monday to Friday- 40 hours/week- Potential temp to perm- Ideal start date: February 7th, 2022Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.eds.ResponsibilitiesAs a Demand Generation Representative, you will be responsible for:• Executing sales prospecting activities.• Introducing storage as concept, the product and its value proposition.• Profiling and qualifying leads and disposition to appropriate team member (BD Manager / Business Partner).• Developing a comprehensive knowledge of the Company's products, technical architecture, industry characteristics, and competitive environment and be able to effectively communicate to customer senior management.• Proactively maintaining and servicing leads assigned to your team to ensure consistent growth of territory customer base.• Working closely with marketing, inside sales and field-based teams to comprehend intent of specific campaigns and provide closed loop reporting on status of all leads.• Constantly updating the customer relationship management database.Qualifications- Minimum 1 years of inside sales experience - technology sales experience preferred- Proficient in MS Office tools- Excellent communication skills- Strong drive to exceed goal and nitiative- Excellent attention to detailSummaryIf you are interested in the Demand Generation Representative role with an internationally well-known technologies company, please apply online at www.randstad. ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • North York, Ontario
    • Contract
    • $19.50 per hour
    Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a Customer Care Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $19.50/hour.Hours: 8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participate in ad-hoc activities assigned by Team Leads- Answering telephone inquiries/concerns about the service/product- Promoting and up-selling services directly to customers- Providing troubleshooting informationQualifications- High School Diploma or GED is required- Bilingual in English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to details- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca "Customer Care Associate - French"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a Customer Care Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $19.50/hour.Hours: 8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participate in ad-hoc activities assigned by Team Leads- Answering telephone inquiries/concerns about the service/product- Promoting and up-selling services directly to customers- Providing troubleshooting informationQualifications- High School Diploma or GED is required- Bilingual in English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to details- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca "Customer Care Associate - French"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Laval, Québec
    • Contract
    • $18.00 per hour
    Are you interested in the automotive industry and want to enter this industry in customer service? We are looking for bilingual call center agents who desire to work from home for a contract of 9 months with the possibility of extension. You will be responsible for answering calls from policyholders of partner insurance companies and carrying out invoice verification according to pre-established criteria.9 month contract, possibility of extension and or permanency.Salary: $18Work availability: Monday to Friday from 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given in advanceLocation: Work from home Start date: January 2022AdvantagesThe advantages are:-Offers the complete equipment for teleworking- Be part of a team of 20 hardworking and motivated people- Flexible schedule - You can have a great first experience in the automotive field and customer service ResponsibilitiesThe tasks related to the call center agent position are:- Respond to inquiries in relation to car glass claims;- Carry out the necessary steps for the management of claims through the portal- Verify invoicing - Provide a high quality service by assessing and responding to customer needs.- Fill in the online form to request a claim through the system QualificationsInterested in this position? See below the skills we are looking for: - Great communication skills, bilingual (70% English calls) -Have relevant experience in customer service- Have a strong interest in the automotive and insurance industry- TechSavvy- Be able to work full time or par time for the length of the contract - Ability to Use Positive Language- Effective Listening Summary9 month contract, possibility of extension and or permanencySalary: $18Work availability: Monday to Friday from 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given in advanceLocation: work from home Start date: January 2022Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "customer service agent - Automotive" :Jessica Yel Ozbek jessica.yelozbek@randstad.caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you interested in the automotive industry and want to enter this industry in customer service? We are looking for bilingual call center agents who desire to work from home for a contract of 9 months with the possibility of extension. You will be responsible for answering calls from policyholders of partner insurance companies and carrying out invoice verification according to pre-established criteria.9 month contract, possibility of extension and or permanency.Salary: $18Work availability: Monday to Friday from 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given in advanceLocation: Work from home Start date: January 2022AdvantagesThe advantages are:-Offers the complete equipment for teleworking- Be part of a team of 20 hardworking and motivated people- Flexible schedule - You can have a great first experience in the automotive field and customer service ResponsibilitiesThe tasks related to the call center agent position are:- Respond to inquiries in relation to car glass claims;- Carry out the necessary steps for the management of claims through the portal- Verify invoicing - Provide a high quality service by assessing and responding to customer needs.- Fill in the online form to request a claim through the system QualificationsInterested in this position? See below the skills we are looking for: - Great communication skills, bilingual (70% English calls) -Have relevant experience in customer service- Have a strong interest in the automotive and insurance industry- TechSavvy- Be able to work full time or par time for the length of the contract - Ability to Use Positive Language- Effective Listening Summary9 month contract, possibility of extension and or permanencySalary: $18Work availability: Monday to Friday from 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given in advanceLocation: work from home Start date: January 2022Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "customer service agent - Automotive" :Jessica Yel Ozbek jessica.yelozbek@randstad.caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Contract
    Do you love talking to many different people? Do you find yourself connecting with strangers quickly and do you have a desire to help people? Are you able to handle multiple priorities at the same time and achieve great results with ease? If you answered yes to any of these, you may be the person we’re looking for!We are looking for fluently bilingual Customer Service Representatives to work remotely for an amazing non-profit. You’ll be responsible for providing world class service to customers over the phone and via email! You’ll get to help resolve problems for people all over the country and develop your professional skills at the same time! You will need a high level of French (both oral and written) in order to be successful in this role!AdvantagesWhat’s in it for you:-Pay starting at $18/hr-Work from home - equipment provided!-Monday-Friday work week, shifts between 8am-6pm -Get to make a real difference!-Long term contract (3-6 months with potential for extension or permanency)ResponsibilitiesWhat You’ll do here: -You’ll take inbound calls from customers and handle their inquiries-You will need to log the content of each call with accuracy-You’ll need to maintain professionalism on the phone with all callers-You’ll need to write professional emails and be comfortable with excel-Other tasks as required QualificationsWhat will make you successful:-At least 1 year of experience in a call center environment-Fluently bilingual -High degree of empathy-Clear communication over the phone -Exceptional listening skills-You should be able to type quickly and with a high degree of accuracy-Data entry experience is a definite plusSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (please use "NFP CSR" as the subject line)Call us: 613-726-0220 x4 and ask for Erin or PaisleyWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you love talking to many different people? Do you find yourself connecting with strangers quickly and do you have a desire to help people? Are you able to handle multiple priorities at the same time and achieve great results with ease? If you answered yes to any of these, you may be the person we’re looking for!We are looking for fluently bilingual Customer Service Representatives to work remotely for an amazing non-profit. You’ll be responsible for providing world class service to customers over the phone and via email! You’ll get to help resolve problems for people all over the country and develop your professional skills at the same time! You will need a high level of French (both oral and written) in order to be successful in this role!AdvantagesWhat’s in it for you:-Pay starting at $18/hr-Work from home - equipment provided!-Monday-Friday work week, shifts between 8am-6pm -Get to make a real difference!-Long term contract (3-6 months with potential for extension or permanency)ResponsibilitiesWhat You’ll do here: -You’ll take inbound calls from customers and handle their inquiries-You will need to log the content of each call with accuracy-You’ll need to maintain professionalism on the phone with all callers-You’ll need to write professional emails and be comfortable with excel-Other tasks as required QualificationsWhat will make you successful:-At least 1 year of experience in a call center environment-Fluently bilingual -High degree of empathy-Clear communication over the phone -Exceptional listening skills-You should be able to type quickly and with a high degree of accuracy-Data entry experience is a definite plusSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (please use "NFP CSR" as the subject line)Call us: 613-726-0220 x4 and ask for Erin or PaisleyWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Saint John, New Brunswick
    • Contract
    We are looking for a few Bilingual Customer and Technical Support Representatives for our client in the printing and telecommunications industry. If you are fluent in French and English, have strong technical and problem-solving skills, and a passion for customer service, this role will be a great opportunity for you!As a Bilingual Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for a top-tier organization in the Global Corporation - $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performanceWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer and Technical Support Representative, you will:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications- Bilingual in French and English- Post-Secondary Education is an asset- 1-2 years of related experience preferred- Demonstrated Superior Customer Service Skills- Experience using Social Media technologies (Skype, Facetime, Google Duo)- Experience with Apple and Android devices to support video conferencing- Solid Problem-Solving Skills- Ability to communicate effectively – listening, written & verbal- Ability to deliver results independently and as a part of a team- Strong Organizational, Prioritization & Time Management Skills SummaryIf you're interested in the Bilingual Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are looking for a few Bilingual Customer and Technical Support Representatives for our client in the printing and telecommunications industry. If you are fluent in French and English, have strong technical and problem-solving skills, and a passion for customer service, this role will be a great opportunity for you!As a Bilingual Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for a top-tier organization in the Global Corporation - $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performanceWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer and Technical Support Representative, you will:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications- Bilingual in French and English- Post-Secondary Education is an asset- 1-2 years of related experience preferred- Demonstrated Superior Customer Service Skills- Experience using Social Media technologies (Skype, Facetime, Google Duo)- Experience with Apple and Android devices to support video conferencing- Solid Problem-Solving Skills- Ability to communicate effectively – listening, written & verbal- Ability to deliver results independently and as a part of a team- Strong Organizational, Prioritization & Time Management Skills SummaryIf you're interested in the Bilingual Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Contract
    • $16.00 - $17.00 per hour
    Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Are you good at handling multiple priorities at the same time and still find yourself able to achieve great results? Would you consider yourself an expert at dealing with people and understanding their problems or concerns? If so, we’d love to speak to you!We are looking for a Bilingual Customer Service Representatives to work in the heart of downtown Ottawa, just steps from Parliament Hill. You’ll be responsible for providing world class customer service to callers over the phone! Taking inbound calls, you’ll get to work as part of a team that will support your professional development. This downtown Ottawa office is a great space to work and we know you’ll love it here!AdvantagesWhat’s in it for you as a customer service representative:- Pay will start at $16 for unilingual and $17 for bilingual- Convenient location right in the heart of downtown Ottawa- Easy access by public transit- Benefits available as of day one- Monday-Friday work week and no overnights (must be available to work between 8am and 9pm)- Large lunch room and great team environmentResponsibilitiesWhat You’ll do here as a customer service representative:- You’ll take inbound calls from customers and handle their inquiries- You will need to log the content of each call with accuracy- You’ll need to maintain professionalism on the phone with all callers- Other tasks as requiredQualificationsWhat will make you successful as a customer service representative:- Fluent in English and French required- At least 1 year of experience in a call center environment- High degree of empathy- Clear communication over the phone- Exceptional listening skills- You should be able to type quickly and with a high degree of accuracy- Data entry experience is a definite plusSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use Bilingual Customer Service Rep as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Are you good at handling multiple priorities at the same time and still find yourself able to achieve great results? Would you consider yourself an expert at dealing with people and understanding their problems or concerns? If so, we’d love to speak to you!We are looking for a Bilingual Customer Service Representatives to work in the heart of downtown Ottawa, just steps from Parliament Hill. You’ll be responsible for providing world class customer service to callers over the phone! Taking inbound calls, you’ll get to work as part of a team that will support your professional development. This downtown Ottawa office is a great space to work and we know you’ll love it here!AdvantagesWhat’s in it for you as a customer service representative:- Pay will start at $16 for unilingual and $17 for bilingual- Convenient location right in the heart of downtown Ottawa- Easy access by public transit- Benefits available as of day one- Monday-Friday work week and no overnights (must be available to work between 8am and 9pm)- Large lunch room and great team environmentResponsibilitiesWhat You’ll do here as a customer service representative:- You’ll take inbound calls from customers and handle their inquiries- You will need to log the content of each call with accuracy- You’ll need to maintain professionalism on the phone with all callers- Other tasks as requiredQualificationsWhat will make you successful as a customer service representative:- Fluent in English and French required- At least 1 year of experience in a call center environment- High degree of empathy- Clear communication over the phone- Exceptional listening skills- You should be able to type quickly and with a high degree of accuracy- Data entry experience is a definite plusSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use Bilingual Customer Service Rep as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • North York, Ontario
    • Contract
    This position is responsible for the delivery of superior customer service by ensuring calls are answered effectively and efficiently throughout the day as well as the day-to-day training responsibilities. The primary functions of this role are supervising overall call traffic, processing incoming calls, resolving escalated calls, dispatching supervisory calls, assisting Customer Experience Experts with any client related questions and ensuring the Experts’ adherence to schedules, policies and procedures.Advantages• 4% vacation pay on every check• Paid weekly• Community care during this current pandemic• Benefits package available at a reduced rate from Day 1• Great company culture• Work from the comfort of your own home• Great experienceResponsibilities● Monitors call traffic and makes adjustments based on call center traffic patterns.● Monitor/audit each assigned associate in accordance with client requirements.● Provide personal and proactive feedback to associates both in one on one and group settings.● Track progress of individual associates; recommend performance action plans for associates whoare not meeting established standards.● Work with supervisors and management to ensure that all associates are meeting qualitystandards.● Provide training as needed to both new hires and experienced associates.● Attend and contribute to both internal and client monitoring sessions.● Remain knowledgeable on project information by keeping training manuals and memos updatedand taking calls on assigned engagement(s).● Track trends and make recommendations for refresher and/or up- training to the trainer(s).● Prepares and analyzes internal and external quality reports for management staff review.● Handles system emergencies with direction from IT department and/or appropriate vendor.● Ensure staff has been updated on changes to existing business.● Any other duties and responsibilities assigned by management of the company.Qualifications●Education equivalent to a High School diploma/GED.● Two years prior call center experience preferred.● Must have the ability to work a flexible work schedule (including nights, weekends and holidays).● Excellent oral, written and interpersonal communication skills.● Exceptional listening and analytical skills● Ability to interpret complex KPIs and relate them to qualitative findings● Experience with contact center software● Requires a positive attitude, the ability to work independently or as part of a team and have a genuine interest in people and desire to help Summary- Apply directly on this site- Email your resume to us at riya.gupta@randstad.ca with subject line "Bilingual Customer Service- Team Lead*Human ForwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    This position is responsible for the delivery of superior customer service by ensuring calls are answered effectively and efficiently throughout the day as well as the day-to-day training responsibilities. The primary functions of this role are supervising overall call traffic, processing incoming calls, resolving escalated calls, dispatching supervisory calls, assisting Customer Experience Experts with any client related questions and ensuring the Experts’ adherence to schedules, policies and procedures.Advantages• 4% vacation pay on every check• Paid weekly• Community care during this current pandemic• Benefits package available at a reduced rate from Day 1• Great company culture• Work from the comfort of your own home• Great experienceResponsibilities● Monitors call traffic and makes adjustments based on call center traffic patterns.● Monitor/audit each assigned associate in accordance with client requirements.● Provide personal and proactive feedback to associates both in one on one and group settings.● Track progress of individual associates; recommend performance action plans for associates whoare not meeting established standards.● Work with supervisors and management to ensure that all associates are meeting qualitystandards.● Provide training as needed to both new hires and experienced associates.● Attend and contribute to both internal and client monitoring sessions.● Remain knowledgeable on project information by keeping training manuals and memos updatedand taking calls on assigned engagement(s).● Track trends and make recommendations for refresher and/or up- training to the trainer(s).● Prepares and analyzes internal and external quality reports for management staff review.● Handles system emergencies with direction from IT department and/or appropriate vendor.● Ensure staff has been updated on changes to existing business.● Any other duties and responsibilities assigned by management of the company.Qualifications●Education equivalent to a High School diploma/GED.● Two years prior call center experience preferred.● Must have the ability to work a flexible work schedule (including nights, weekends and holidays).● Excellent oral, written and interpersonal communication skills.● Exceptional listening and analytical skills● Ability to interpret complex KPIs and relate them to qualitative findings● Experience with contact center software● Requires a positive attitude, the ability to work independently or as part of a team and have a genuine interest in people and desire to help Summary- Apply directly on this site- Email your resume to us at riya.gupta@randstad.ca with subject line "Bilingual Customer Service- Team Lead*Human ForwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Contract
    • $17.18 per hour
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Have you been looking to get into a more professional line of work? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Bilingual Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 8pm-Pay will start at just over $17/hr-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects Responsibilities-Receive calls, emails, chats and video calls-Be the first point of contact for clients in stressful situations-Provide advice and suggestions based on certain policies-Effectively handle customer inquiries and issues-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English is considered a strong asset-Must have previous call centre experience-Completion of post-secondary education or equivalent work experience-Familiarity with CRM systems-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "contact centre" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Have you been looking to get into a more professional line of work? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Bilingual Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 8pm-Pay will start at just over $17/hr-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects Responsibilities-Receive calls, emails, chats and video calls-Be the first point of contact for clients in stressful situations-Provide advice and suggestions based on certain policies-Effectively handle customer inquiries and issues-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English is considered a strong asset-Must have previous call centre experience-Completion of post-secondary education or equivalent work experience-Familiarity with CRM systems-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "contact centre" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
30 of 61 jobs seen

Thank you for subscribing to your personalised job alerts.

It looks like you want to switch your language. This will reset your filters on your current job search.