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    • Lancaster
    • Permanent
    Your Challenge!The Customer Service representative is responsible for enforcing the Cascades Customer Centrix Strategy, through building solid relationship with customers and colleagues. Your ResponsibilitiesProactively respond to customer needs in a timely mannerIntegrate and adhere to changes to ensure accounts are properly manageCollaborate with other departments to review issues and obtain answers related to shipping and/or inventory availabilityCommit to supporting business objectivesWork closely with different departments involved in new product launchesWhen requested, create reports to monitor KPIsFrom time to time, participate in special projects related to customer careSupport and engage in cross training to support activities of the departmentAbide by Cascades’ best practices for transaction processing, including order entry, shipment creation, inventory confirmation, OTIF etc.Timely handling and resolution of customer complaintsAbility to identify potential issues and proactiveness to managing themCapacity to accurately treat data consistently throughout the different functions of SAP Your Background and StrengthsMinimum of 3 years experience in customer service Proven track record of providing world class customer servicePositive attitude, driven to contribute to a positive and productive teamwork environmentAbility to communicate well with different internal and external customers and colleaguesComputer literate, good command of Microsoft programs especially Excel.  Knowledge of SAP is an assetProven track record in problem solving and ability to deliver high service results in a changing environmentAdaptability and time management #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
    Your Challenge!The Customer Service representative is responsible for enforcing the Cascades Customer Centrix Strategy, through building solid relationship with customers and colleagues. Your ResponsibilitiesProactively respond to customer needs in a timely mannerIntegrate and adhere to changes to ensure accounts are properly manageCollaborate with other departments to review issues and obtain answers related to shipping and/or inventory availabilityCommit to supporting business objectivesWork closely with different departments involved in new product launchesWhen requested, create reports to monitor KPIsFrom time to time, participate in special projects related to customer careSupport and engage in cross training to support activities of the departmentAbide by Cascades’ best practices for transaction processing, including order entry, shipment creation, inventory confirmation, OTIF etc.Timely handling and resolution of customer complaintsAbility to identify potential issues and proactiveness to managing themCapacity to accurately treat data consistently throughout the different functions of SAP Your Background and StrengthsMinimum of 3 years experience in customer service Proven track record of providing world class customer servicePositive attitude, driven to contribute to a positive and productive teamwork environmentAbility to communicate well with different internal and external customers and colleaguesComputer literate, good command of Microsoft programs especially Excel.  Knowledge of SAP is an assetProven track record in problem solving and ability to deliver high service results in a changing environmentAdaptability and time management #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
    • Lancaster
    • Permanent
    Your Challenge! Reporting to Sales Manager, the Inside Sales Representative will generate sales opportunities and achieve revenue growth objectives through inbound lead follow-up and outbound cold calling and emails. This role will work collaboratively with the sales team to understand customer needs and identify potential sales opportunities. The Inside Sales Representative is a proactive sales person (upselling, cross-selling, customer follow-up calls) and is able to answer technical questions and understand market information that may affect the customer. The ideal candidate has excellent verbal and written communication skills as well as strong listening and presentation skills. Your responsibilities Maintain excellent client relationships and ensuring customer satisfaction with the use of digital toolsSupporting contract creation and negotiation for their accountsGrowing the customer portfolioAchieve sales revenues and objectivesQualifying the leads aligned to our strategy and business rulesDevelop and manage account plans for smaller regional accounts according to established guidelines (revenue targets) Provide detailed and accurate sales forecasting to teamFacilitating integration and ensuring coherent customer approach among Cascades SBUsBuilding and developing key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control) Use and update the CRM Your background and strengths High school diploma or equivalent Minimum of 2 year sales experience is requiredSome industry related experience will be a definite assetSelf-driven person with the ability to communicate effectively Ability to research accounts and identify key players Customer focus with the ability to identify customers' needs, issues, interestsAbility to analyse competitive activities and potential for new products and servicesAbility to adapt quickly and high level of flexibility to be able to cover accounts from various markets  #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
    Your Challenge! Reporting to Sales Manager, the Inside Sales Representative will generate sales opportunities and achieve revenue growth objectives through inbound lead follow-up and outbound cold calling and emails. This role will work collaboratively with the sales team to understand customer needs and identify potential sales opportunities. The Inside Sales Representative is a proactive sales person (upselling, cross-selling, customer follow-up calls) and is able to answer technical questions and understand market information that may affect the customer. The ideal candidate has excellent verbal and written communication skills as well as strong listening and presentation skills. Your responsibilities Maintain excellent client relationships and ensuring customer satisfaction with the use of digital toolsSupporting contract creation and negotiation for their accountsGrowing the customer portfolioAchieve sales revenues and objectivesQualifying the leads aligned to our strategy and business rulesDevelop and manage account plans for smaller regional accounts according to established guidelines (revenue targets) Provide detailed and accurate sales forecasting to teamFacilitating integration and ensuring coherent customer approach among Cascades SBUsBuilding and developing key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control) Use and update the CRM Your background and strengths High school diploma or equivalent Minimum of 2 year sales experience is requiredSome industry related experience will be a definite assetSelf-driven person with the ability to communicate effectively Ability to research accounts and identify key players Customer focus with the ability to identify customers' needs, issues, interestsAbility to analyse competitive activities and potential for new products and servicesAbility to adapt quickly and high level of flexibility to be able to cover accounts from various markets  #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
    • Lancaster
    • Permanent
    Your challenge!Reporting to Sales Manager, the Sales Representative role is accountable for achieving maximum sales profitability, growth and account penetration within an assigned region/market or portfolio. The Sales Representative executes sales initiatives and develops and manages an account action plan, focussing on customer or market opportunities, monitoring results and making changes as needed. The Sales Representative is responsible for sales presentations and works closely with the marketing and lead qualification teams to provide market insight, adapt the go-to-market strategy, update client profiles and needs and research sources for the development of existing and prospect accounts. The role is responsible for establishing and maintaining customer relationships and ensuring customer excellence. Job ResponsibilitiesOngoing contact with existing clients (based on a schedule required number of visits per year) to build and nurture relationships to ensure the maintenance of business, to expand the services being provided and to sign clients to contracts.  Write proposals for new accounts, including Profit and Loss Analysis (P & L), follow-up on proposals that have been presented, ensure contracts are signed for new accounts and prepare accurate reporting for new account set-up. Materials Recovery Specialists are expected to obtain a predetermined number of profitable new accounts per month (the number is determined within each specific market area). Visits a predetermined number of existing accounts per month (the number is determined within each specific market area) and monitoring these accounts to ensure profitability. Establish and maintain a thorough understanding of the identified market area, including, but not limited to, existing accounts, account opportunities, competitors, tonnages, etc.Gather, obtain and record all account information from cold calls, service calls, etc.Work in conjunction with the Area Sales Manager on special projects (gaining/ submitting quotations on tenders, corporate packages etc.).Respond with a sense of urgency to all customer complaints, cancellations and inquiries and communicate all issues with the  Area Sales Manager and/or General Manager.Prepare and provide each week a detailed weekly activity report (WAR) to the Sales Manager on the cold calls conducted, accounts retained, accounts gained and customer inquiries. Complete review of pricing, service charges and “Unbilled” reports each month. Each month, complete a summary of all activities (gains and losses), a listing of signed/re-signed accounts, Profit & Loss Analysis. This data will be summarized quarterly and annually and reviewed by management to evaluate performance and assist in the development of and comparison to budgets.Your Background and StrengthsPost-secondary education is preferred 2 to 3 years’ previous experience in a sales or marketing position is preferred.   Experience in a related industry (recycling, waste management, etc.) would be a definite asset.Excellent oral and written communication skills and the ability to make effective presentations.  Strong organizational and time management skills.  Working knowledge of computer programs (Excel, Word, Outlook, etc.)Good analytical and problem solving skillsMust have a valid drivers’ license and have a clean driving record #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
    Your challenge!Reporting to Sales Manager, the Sales Representative role is accountable for achieving maximum sales profitability, growth and account penetration within an assigned region/market or portfolio. The Sales Representative executes sales initiatives and develops and manages an account action plan, focussing on customer or market opportunities, monitoring results and making changes as needed. The Sales Representative is responsible for sales presentations and works closely with the marketing and lead qualification teams to provide market insight, adapt the go-to-market strategy, update client profiles and needs and research sources for the development of existing and prospect accounts. The role is responsible for establishing and maintaining customer relationships and ensuring customer excellence. Job ResponsibilitiesOngoing contact with existing clients (based on a schedule required number of visits per year) to build and nurture relationships to ensure the maintenance of business, to expand the services being provided and to sign clients to contracts.  Write proposals for new accounts, including Profit and Loss Analysis (P & L), follow-up on proposals that have been presented, ensure contracts are signed for new accounts and prepare accurate reporting for new account set-up. Materials Recovery Specialists are expected to obtain a predetermined number of profitable new accounts per month (the number is determined within each specific market area). Visits a predetermined number of existing accounts per month (the number is determined within each specific market area) and monitoring these accounts to ensure profitability. Establish and maintain a thorough understanding of the identified market area, including, but not limited to, existing accounts, account opportunities, competitors, tonnages, etc.Gather, obtain and record all account information from cold calls, service calls, etc.Work in conjunction with the Area Sales Manager on special projects (gaining/ submitting quotations on tenders, corporate packages etc.).Respond with a sense of urgency to all customer complaints, cancellations and inquiries and communicate all issues with the  Area Sales Manager and/or General Manager.Prepare and provide each week a detailed weekly activity report (WAR) to the Sales Manager on the cold calls conducted, accounts retained, accounts gained and customer inquiries. Complete review of pricing, service charges and “Unbilled” reports each month. Each month, complete a summary of all activities (gains and losses), a listing of signed/re-signed accounts, Profit & Loss Analysis. This data will be summarized quarterly and annually and reviewed by management to evaluate performance and assist in the development of and comparison to budgets.Your Background and StrengthsPost-secondary education is preferred 2 to 3 years’ previous experience in a sales or marketing position is preferred.   Experience in a related industry (recycling, waste management, etc.) would be a definite asset.Excellent oral and written communication skills and the ability to make effective presentations.  Strong organizational and time management skills.  Working knowledge of computer programs (Excel, Word, Outlook, etc.)Good analytical and problem solving skillsMust have a valid drivers’ license and have a clean driving record #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
    • Lancaster
    • Permanent
    Your challenge!Reporting to Sales Manager, the Senior Sales Representative role is accountable for achieving maximum sales profitability, growth and account penetration within an assigned region/market or portfolio. The Senior Sales Representative executes sales initiatives and develops and manages an account action plan, focussing on customer or market opportunities, monitoring results and making changes as needed. The Senior Sales Representative is responsible for sales presentations and works closely with the marketing and lead qualification teams to provide market insight, adapt the go-to-market strategy, update client profiles and needs and research sources for the development of existing and prospect accounts. The role is responsible for establishing and maintaining customer relationships and ensuring customer excellence.Job ResponsibilitiesOngoing contact with existing clients (based on a schedule required number of visits per year) to build and nurture relationships to ensure the maintenance of business, to expand the services being provided and to sign clients to contracts.  Write proposals for new accounts, including Profit and Loss Analysis (P & L), follow-up on proposals that have been presented, ensure contracts are signed for new accounts and prepare accurate reporting for new account set-up. Materials Recovery Specialists are expected to obtain a predetermined number of profitable new accounts per month (the number is determined within each specific market area). Visits a predetermined number of existing accounts per month (the number is determined within each specific market area) and monitoring these accounts to ensure profitability. Establish and maintain a thorough understanding of the identified market area, including, but not limited to, existing accounts, account opportunities, competitors, tonnages, etc.Gather, obtain and record all account information from cold calls, service calls, etc.Work in conjunction with the Area Sales Manager on special projects (gaining/ submitting quotations on tenders, corporate packages etc.).Respond with a sense of urgency to all customer complaints, cancellations and inquiries and communicate all issues with the  Area Sales Manager and/or General Manager.Prepare and provide each week a detailed weekly activity report (WAR) to the Sales Manager on the cold calls conducted, accounts retained, accounts gained and customer inquiries. Complete review of pricing, service charges and “Unbilled” reports each month. Each month, complete a summary of all activities (gains and losses), a listing of signed/re-signed accounts, Profit & Loss Analysis. This data will be summarized quarterly and annually and reviewed by management to evaluate performance and assist in the development of and comparison to budgets. Your Background and StrengthsPost-secondary education is preferred 10+ years’ previous experience in a sales or marketing position is preferred.   Experience in the packaging industry is a mustExcellent oral and written communication skills and the ability to make effective presentations.  Strong organizational and time management skills.  Working knowledge of computer programs (Excel, Word, Outlook, etc.)Good analytical and problem solving skillsMust have a valid drivers’ license and have a clean driving record #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
    Your challenge!Reporting to Sales Manager, the Senior Sales Representative role is accountable for achieving maximum sales profitability, growth and account penetration within an assigned region/market or portfolio. The Senior Sales Representative executes sales initiatives and develops and manages an account action plan, focussing on customer or market opportunities, monitoring results and making changes as needed. The Senior Sales Representative is responsible for sales presentations and works closely with the marketing and lead qualification teams to provide market insight, adapt the go-to-market strategy, update client profiles and needs and research sources for the development of existing and prospect accounts. The role is responsible for establishing and maintaining customer relationships and ensuring customer excellence.Job ResponsibilitiesOngoing contact with existing clients (based on a schedule required number of visits per year) to build and nurture relationships to ensure the maintenance of business, to expand the services being provided and to sign clients to contracts.  Write proposals for new accounts, including Profit and Loss Analysis (P & L), follow-up on proposals that have been presented, ensure contracts are signed for new accounts and prepare accurate reporting for new account set-up. Materials Recovery Specialists are expected to obtain a predetermined number of profitable new accounts per month (the number is determined within each specific market area). Visits a predetermined number of existing accounts per month (the number is determined within each specific market area) and monitoring these accounts to ensure profitability. Establish and maintain a thorough understanding of the identified market area, including, but not limited to, existing accounts, account opportunities, competitors, tonnages, etc.Gather, obtain and record all account information from cold calls, service calls, etc.Work in conjunction with the Area Sales Manager on special projects (gaining/ submitting quotations on tenders, corporate packages etc.).Respond with a sense of urgency to all customer complaints, cancellations and inquiries and communicate all issues with the  Area Sales Manager and/or General Manager.Prepare and provide each week a detailed weekly activity report (WAR) to the Sales Manager on the cold calls conducted, accounts retained, accounts gained and customer inquiries. Complete review of pricing, service charges and “Unbilled” reports each month. Each month, complete a summary of all activities (gains and losses), a listing of signed/re-signed accounts, Profit & Loss Analysis. This data will be summarized quarterly and annually and reviewed by management to evaluate performance and assist in the development of and comparison to budgets. Your Background and StrengthsPost-secondary education is preferred 10+ years’ previous experience in a sales or marketing position is preferred.   Experience in the packaging industry is a mustExcellent oral and written communication skills and the ability to make effective presentations.  Strong organizational and time management skills.  Working knowledge of computer programs (Excel, Word, Outlook, etc.)Good analytical and problem solving skillsMust have a valid drivers’ license and have a clean driving record #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.

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